Virtual English Educators

Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

GUIDELINES
1. Classes

a. Duration – 25 minutes for each class

In cases of 2 consecutive classes for the same student: 1 class should end in 25 mins and the
other shall follow after the 5 mins break. Enter the designated classroom as it appears on the
schedule, please make sure you have entered the correct room and time.
b. Booking Schedule - students book their classes at random i.e classes may be booked
anytime and even a few minutes before the desired timing. Therefore, teachers must habitually
refresh their accounts to avoid missing any booking.
c. Class Timing - 6am to 11 pm from Mondays to Saturdays.
d. Pre-booked Classes - VIP classes are booked in advance without any slots opened by the
teacher. Hence, the teacher may accept or decline it. Any pre-booked class not accepted nor
declined will be automatically eliminated 2 days before the expected class schedule. The teacher
shall not be penalized for not considering the pre-booked classes. Though, it is advisable for the
teacher to accept it for better bookings the next days.

2. Pay Day – between the 15th to the 20th of the month via metro bank
account. Cut-off: End of the month
Note: If the payday falls on a holiday or a weekend, salaries shall be available the next
banking day.

3. Teachers – all teachers are considered freelancers/independent contractors

a. Schedules
Teachers may dedicate at least 8 hours a day schedule, 6 days a week. Therefrom, may
open more than 8 hours a day. Mandatory day-off is SUNDAY.
Teachers are advised to open timings on peak hours i.e. evening hours.
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

Teachers MUST open their schedules on monthly basis i.e. before the existing month ends.
Schedules may still be closed as the need arises and more schedules may still be opened as
the days pass as long as the teacher is able to attend to all of them.
b. Absences
Absence with notice
b1. All forms of absence: ask permission to the admin before cancelling your classes, state the
reason and do the cancellation if absence is days ahead.
6 days before the class time – no penalty (refer to the last page)
Less than 6 days – with penalty (refer to the last page)
If in need of admin’s assistance, please call the provided admin contact numbers
b2. Emergency cases - inform any of the admin staff by calling them and they will do the
cancellation on behalf of the teacher.

Instances such as power outage, no internet connection, etc. while in class or right before class
starts, the teacher MUST CALL any of the admin staff, no sending of text messages. Make
sure to indicate the time of classes to be cancelled, while the other opened schedules in
between shall be closed by the admin.

Teachers shall be receiving a warning notice if s/he has cancelled 10 classes or more in a
month. Another warning notice shall be given to the teacher if has committed the same the next
month and will be given a notice of termination if still the same for the third time.
b3. Teachers must enter the classroom ahead

a. enter the class 4 to 5 minutes before the class time

b. turn off your camera while waiting for the class time
c. start the class on time and end on time
d. do not start earlier and end earlier than expected

*ALL TEACHERS NOT IN THE ROOM WITHIN 1 – 2 MINUTES BEFORE THE EXPECTED
CLASS TIME: THE CLASS WILL BE CANCELLED AND SHALL BE MARKED AS URGENT
CANCELLATION. *
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

AWON: Absence without notice

- Penalized
Absence with no comment – classes which were conducted but left with no comment
Considerations:
- It is advisable for the teachers to input their comments right after classes to avoid entering an
incorrect classroom for the next classes.
- The teacher may input the class comments on or before the day ends i.e. 12 midnight. If
missed then the class will already be penalized.
Accounts shall be locked out for feedback posting after the said considerations.
c. Attire
- Top Clothing

For Ladies: Blouse, T-Shirt with collar, Long sleeves, Coat, Sweater
- Wear light make-up

For Gentlemen: T-shirt, Polo, Long sleeves, Coat, Sweater

Sleeveless, Spaghetti strap, Tube top, any hat

4. Issues
a. Class Issues
book related concerns – ask the assistance of the admin via skype i.e. the designated GC for
teachers
student not yet in the classroom - If the student is not in the classroom in 2 to 3 minutes
after the expected class time, the teacher must wait for him / her.
If still not in and other related issues, inform admin. Whenever informing class issues in the
GC, always specify your concern.
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

b. Technical Issues – Platform not working, E-class system not responding, cannot login,
etc.: inform admin.
-Whenever informing, indicate your system name (found the left topmost corner of the platform
when you sign in) + class id (if any) + platform concern

5. Posting of Comments
After every class / all classes, teachers must post their comments in the designated box.
Choose ‘for student’ icon under the scheduled classes and input the class feedback.
If the student didn’t show up for class, choose ‘for student’ icon under the scheduled classes
and click student absent instead of normal.

The teacher can write some comments in the REMARK section if she encounters problems
during the class e.g. internet problem, student is impolite, student can’t hear the teacher, didn’t
enter the class on time due to platform issues, etc. The admin will check the remark section if
there are complaints received or negative comments posted by the students.
Note: The REMARKS SECTION is only accessed by the admin.

6. Students
a. Absence
a1. Students’ absence or tardiness – inform admin and do the protocol.

- If the teacher entered the room on time and waited for 15 minutes but the student didn’t enter, the
teacher would be automatically kicked out of the classroom. The teacher needs to mark it as "Student
Absent" and will be paid 50%. If not, the teacher will only get a 40% pay rate for this class.

-If the teacher has not been kicked out after 15 minutes, he or she must remain in the classroom
until the class is finished. The teacher needs to mark it as "Student Absent" and the class will be paid
100%. If not, the teacher will only get 80% of the class rate.
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

a2. This will be recorded by the system; the class won't be paid if the teacher did not follow as
instructed. If the student complains about not being notified, it will be considered as a valid
complaint / direct complaint.

b. Late Entry – The teacher must wait for the student and proceed with the class no matter
how late the student entered the e-room. The teachers need not extend the duration, end the
class on time instead.

c. Direct Complaints – The student / parent expressed class complaints directly to the
customer service
Note: Students are not allowed to use cellphones / tablets for classes for the platform
wouldn’t function accordingly

7. Class Materials
a. provided and uploaded on the platform
b. students may not change what has been provided but teachers may add some in aide to
what is given. However, students may upload their own material.
c. class material related complaints – ask admin’s assistance, not cs.
d. prohibited topics: religion, national policies, territory of China, human rights issues
- Never use insulting words such as mad (translated as crazy in their language), silly, blind,
dork, dammit, psycho, shit, dense, foolish, bastard, etc. All complaints related to discussing nor
uttering the above topics / words shall be considered valid.

8. Holidays – Philippine and Chinese Holidays

No holidays shall be followed since classes are at random. Teachers may close their
schedules on the said days or choose to teach still.
Official Non-working Holidays:
April 6 to 8, 2023 Holy week (3days)
November 1, 2023 All Saints Day (1 day)
December 23 to 26, 2023 Christmas (4 days)
December 31, 2023 to January 2, 2024 New Year (3days)
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

9. Groupchat (GC)
1. class issues – refer to #5
2. attendance
- input ‘in’ every class with an ss
3. Reminders GC – Read, confirm, and act upon the concerns posted therein

10. Resignation - Submit a resignation letter one month before its effective date
Resigned / Terminated teacher: last salary shall be released 1 month after the existing month
of resignation / termination. If involved in any issue with any of the admin officers / school staff
/ classes, a letter of explanation addressed to the manager must be submitted as soon as
necessitated by the admin.

11. Urgent Concerns: power outage while in class, internet issues and cannot proceed to
class, no internet connection, and sudden power outage
- call admin, do not send a text message
GLOBE: 09978921902
SMART: 09122505154
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

12. Penalties

VIOLATION CONSIDERATIONS PENALTY

Absent with notice More than 6 days notice No penalty

Absent with notice Less than 6 days notice 100.00 per class

Absent without notice / AWON This includes supposed AWON 1,500.00 per class
intercepted by admins
Late for class 10.00 per minute
Absent without comment 35.00 per class
In excess of 20 cancellations Allowed cancellations per 21 to 30 Absences :additional
month: 20 classes. 1500.00 Php on top of the
- 1 class is considered 1 penalty per class
cancellation. 31 to 40 Absences : additional
- 1 class with no comment is 1500.00 Php on top of the
counted as 1 absence penalty per class

Direct Complaints Written report of the issue 1500.00 per complaint

attached with some
cogent evidences
Valid Complaints Written report of the issue 500.00 per complaint
attached with some cogent
evidences
OC/FC Difference Not applicable 35.00 per counting
Urgent Cancellations Counted as AWN if due to power 500.00 per class
outage / network problem with
proof

13. CLASS ISSUES AND POSSIBLE SOLUTIONS

1. Tardy student – send a message to the student in the room while waiting for her / him
2. Absent Student - just post the issue in the gc, wait for the student and choose student
absent in the platform when class time is over
3. Student cannot hear the teacher - change headset; close the room and enter again; restart
the computer; inform admin through the gc if still not ok. Apply the same if the student can not
hear the teacher.
4. Student went out of the classroom - wait for the student; report the issue and send an ss in
the designated gc
5. No power supply/ no internet connection - call the admin numbers
 Virtual English Educators
Tutorial Services
317-Y Luy Wing Building, Lower Magsaysay, Baguio City Email: [email protected];
[email protected] Contact Nos.: 074-6193425

14. SUB CLASSES DUE TO TEACHER’S ABSENCE

- not allowed

15. LEAVE OF ABSENCE: Maximum of 15 days, granted once a year

Submit a leave of absence form, subject for approval of the GM.

16. CLOSING OF ‘UNBOOKED’ TIMING

Teachers should close the time slots which are not booked 5 minutes before the expected
schedule. E.g. 9:00am is opened but not booked. The teacher must close the said timing at
8:55am for better booking rate. Teachers should do this one at a time as the schedule runs
closer to no booking as there are still students who do sudden booking.

17. CLOSE MONITORING

Teachers MUST always do the following:

1. Refresh their schedules since students book their classes anytime, sudden booking often
happens;
2. Careful in entering the rooms, make sure to get into the correct timing;
3. Complete the 25 minutes duration of class, do add 5 minutes if there were
disconnections/ technical issues on the first minutes of the class / while class is ongoing;
4. Expound the class materials provided in a way that the student is able to understand and
digest the content of the lesson.