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Job Description - IT Desktop Support

The job description is for an IT Desktop Support Engineer. Key responsibilities include responding to client support requests, troubleshooting hardware and software issues, installing and maintaining computer systems, advising on upgrades, and providing training. Desired experience includes troubleshooting various operating systems, installing hardware/software, understanding deployment tools, and strong customer service skills. Personal attributes include problem-solving abilities, organization, communication skills, ability to work independently and collaboratively, and maintaining confidentiality.

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Sopan Zende
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272 views

Job Description - IT Desktop Support

The job description is for an IT Desktop Support Engineer. Key responsibilities include responding to client support requests, troubleshooting hardware and software issues, installing and maintaining computer systems, advising on upgrades, and providing training. Desired experience includes troubleshooting various operating systems, installing hardware/software, understanding deployment tools, and strong customer service skills. Personal attributes include problem-solving abilities, organization, communication skills, ability to work independently and collaboratively, and maintaining confidentiality.

Uploaded by

Sopan Zende
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description - IT Desktop Support Engineer

Roles and Responsibilities:

● Responding to client support requests.


● Contacting clients to find out the nature of the problem.
● Travelling to the client’s location or connecting via a remote link.
● Troubleshooting hardware and software issues.
● Installing and maintaining hardware and computer peripherals.
● Installing and upgrading operating systems and computer software.
● Troubleshooting networking and connection issues.
● Advising on software or hardware upgrades.
● Providing basic training in computer operation and management.
● Completing job reports and ordering supplies.

Desired Experience:

● Computer OS/Peripherals troubleshooting


● Handling Different PC Operating Systems ( Windows 7/8 and 10)
● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) ●
Basic knowledge of SOE and group policies
● Printer support
● Good knowledge of MS Office tools installation & troubleshooting
● Excellent customer service and people skills
● Field experience supporting a variety of technologies and services
● Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and
virtual operating systems
● Ability to manage time and resources to meet or exceed expectations in high-profile situations while
maintaining professionalism under pressure

Personal Attributes:

● Strong analytical and problem-solving capabilities


● Well organized and extremely detail-oriented
● Strong customer service ethic and great communication skills, both oral and written ●
Passionate about delivering quality no matter what you are doing
● Can work both independently and in a collaborative team-oriented environment ●
A self-starter, motivated to push the limits and think outside of the box
● Fondness for solutions that are simple, elegant, and effective
● Ability to work with and maintain confidential information

IT Skills and Qualifications


Job Description - IT Desktop Support Engineer
In-depth knowledge of:
● Windows OS (Windows 7 & 10)
● Microsoft Office & Office 365 applications
● PC/Laptop hardware
● PC/Laptop peripherals, including printers
● Mobile devices

Basic knowledge of:

● Active Directory
● Exchange
● Apple OS

English and Local Language Ability

● Speaking – Excellent
● Writing – Excellent
● Reading – Good

Experience in a similar role

● 2+ Years

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