Internship Report Final
Internship Report Final
By
Demissie bitew
ID: 1628/10
i
List of figures
Figure 1: Organizational structure of ASTICC...............................................................................4
Figure 2: work flow of the company...............................................................................................5
Figure 5: Use Case Diagram of Tour Management System..........................................................15
Figure 6: Activity diagram of Admin for my project....................................................................16
Figure 7: Activity Diagram of users in Tour Management System...............................................16
Figure 8: Sequence Diagram of Admin for Tour Management System........................................17
Figure 9: Sequence Diagram of User for Tour Management System...........................................18
Figure 10: Class Diagram for Tour Management System.............................................................19
Figure 11: XAMPP configuration.................................................................................................20
Figure 12: Database configuration of my website.........................................................................21
Figure 13: Home page of my website............................................................................................21
Figure 14: user sign up page..........................................................................................................22
Figure 15: user’s login page..........................................................................................................22
Figure 16: Tour site page...............................................................................................................23
Figure 17: Admin login page.........................................................................................................23
Figure 18: Admin home page........................................................................................................24
ii
List of tables
Table 1: Main process and activities of the commission................................................................6
Table 2: supportive process and their main activities......................................................................7
iii
Table of Contents
ACKNOWLEDGMENT..................................................................................................................i
List of figures..................................................................................................................................ii
List of tables...................................................................................................................................iii
ABRVATION/ACRONOMY........................................................................................................vi
CHAPTER ONE..............................................................................................................................1
1. INTRODUCTION.......................................................................................................................1
1.1 Background of ASTICC.........................................................................................................1
1.2 Mission of the Company........................................................................................................2
1.3 Vision of the Company..........................................................................................................2
1.4 Objectives...............................................................................................................................2
1.5 Values and Principles of ASTICC.........................................................................................2
1.6 Potential Customers Of ASTICC...........................................................................................2
1.7 Roles and Responsibilities of ASTICC..................................................................................3
1.8 Organization Structures of the Company...............................................................................4
1.10 General work flows of ASTICC..........................................................................................4
CHAPTER TWO.............................................................................................................................8
2. WEB BASED TOURISM MANAGEMENT SYSTEM.............................................................8
2.1 Introduction to the Proposed System.....................................................................................8
2.2 Statement of the Problem.......................................................................................................8
2.3 The Proposed System.............................................................................................................9
2.4 Scope of the Project...............................................................................................................9
2.5 Objective of the Project........................................................................................................10
2.5.1 General Objective..........................................................................................................10
2.5.2 Specific Objectives........................................................................................................10
2.6 Significances of the Project................................................................................................10
CHAPTER THREE.......................................................................................................................12
3. TECHNICAL ASPECTS OF THE INTERNSHIP...................................................................12
3.1 Material and Methodology...................................................................................................12
3.1.1 Tools and Materials Used.................................................................................................12
3.1.2 Data Gathering Methodology........................................................................................12
3.1.2 System Analysis and Design.........................................................................................12
iv
3.4 Knowledge and Acquaintances Gained...............................................................................19
3.4.1 Technical Skill Gained..................................................................................................19
3.4.2 Management Skill Gained.............................................................................................20
3.4.3 Acquaintance Acquired.................................................................................................23
3.5 Contribution.........................................................................................................................23
CHAPTER FOUR.........................................................................................................................24
4. GENERAL COMMENTS AND CONCLUSIONS..................................................................24
4.1 Problem Encountered During the Internship.......................................................................24
4.2 General Suggestions and Comments to The Company........................................................24
4.3 Summery and Conclusion....................................................................................................24
4.4 Recommendations................................................................................................................25
REFERENCES..............................................................................................................................27
APPENDIX....................................................................................................................................28
v
ABRVATION/ACRONOMY
ASTICC………………………. Amhara Science Technology and Communication Commission.
ANRSSTICC ………… Amhara National Regional State Science, Technology and Information
Communication Commission)
E.C……………………………Ethiopian calendar
vi
FINALE INTERNSHIP REPORT 2014 E.C
CHAPTER ONE
1.INTRODUCTION
The internship program is designed to provide students engaged in a field experience with an
opportunity to share their insights, to explore the link between students’ academic preparation
and their field work, and to assists participants in developing and carrying out the major research
project which will serve to culminate their internship experience.
Internships are individualized and tailored to the needs and interests of each student in the
program. As part of the internship experience, students are expected to take an active role in
finding an appropriate internship for themselves. Many students pursue their own contacts;
however, information is available on locating internship sites.
1.1 Background of ASTICC
ANRSSTICC (Amhara National Regional State Science, Technology and Information Communication
Commission) is a service provider for Amhara people and others based on information communication
Technology Aspects. It plays a great role for making the Amhara peoples’ life information technology
assisted. The commission had established in 1995 E.C for the first time. When the services in the region
grow up, the structural and functional work flow change are made to it and incorporated to Agency in
2002 E.C. Now a day it is incorporated as Amhara regional State Science Technology and Information
Communication Commission starting from 2007 E.C.
Establishment, Objective, Powers and Organizational Structure of Science, Technology, and
Information Communication Technology Commission of the Region Establishment
I. The ANRSSTICC, here in after referred to as “the Commission” is here by established as
an autonomous Regional Government Office, having its own personality under this
proclamation;
II. The Commission shall be accountable to the Head of the Region.
Location of the company
Head Office of the Commission shall be in Bahir Dar Town, and as deemed as necessary, it shall
have branches or coordinating offices in other areas of the region.
1.4 Objectives
The commission shall have the following objectives:
1. To create an economic community whose capacity of making decision based on
information and knowledge is matured therein.
2. Create a conducive environment for the region’s industrial development sustainability to
be supported with scientific researches, causing to import, adapt and utilize the foreign
technologies to the Region;
3. Ensure the establishment of science and technology system based on the effective
integration and collaboration in the region and the implementation of the sector integrated
with other economic and social development programs and plans.
1.5 Values and Principles of ASTICC
Scientific thinking is our guide
Ensure institutional effectiveness
We will take the lead in technology transfer.
We promote transparency and accountability
We guarantee efficient and effective service,
We prioritize customer satisfaction
We are subject to professional ethics
Keep pace with the development of science, technology and information communication.
1.6 Potential Customers Of ASTICC
Amhara national region governmental organization and their workers
Non-governmental organization
The community
Private institutes
same therein; cause the promotion and access of the infrastructures and cause working
systems of government and public services to be modern & efficient thereof;
Coordinate and cause the organization of the government the day-to –day activities, being
to be supported with information and communication technologies, so that prompt service
provision would be enhanced and good governance promoted in the region;
Organize centers for companies that have participated on the sectors development; render
entrepreneurship trainings related with the technology; cause to facilitate the working
places and materials therein;
Set working standards for hardware and software development being undertaken in the
region; follow-up its implementation;
Cause to be promoted science and technology, as well as, the university and industry
linkage shall be encouraged in collaboration with the regional education, research,
technic-vocation, as well as, the industry institutions;
Follow up and supervise the study and research activities, carried out in the region,
following up the appropriate research ethics;
Work in integration with the appropriate federal government institutions, the scientific
research results and innovations to get the appropriate legal recognition and protection;
Study, register, organize database and protect the region’s community knowledge and the
technology transfer activities;
Cause the various science and technology information to be distributed for beneficiary,
translated with the working language of the region;
Render incentive rewards and support for students who shall score better result with
natural science and mathematics, or to teachers who have the skill of innovation,
researchers and to other individuals;
1.8 Organization Structures of the Company
The Amhara science, technology and information communication commission shall have the
following bodies that shall enable to implement the rendered powers and duties under
Article /6/ of this proclamation:
The commissioner and deputy commissioners, as deemed as necessary;
The science, technology and information communication affairs’ advisory council;
The necessary technic, as well as, support departments and workers.
These are presented as follows in regional level, The Amhara national regional state information
and communication technology development Commission has organized with four core
processes and other supportive processes. These core processes are: -
1. ICT human resource development
2. Government Information and Infrastructure
3. System Development and Administration
4. Bahir Dar ICT Incubation Center
The supportive processes are: -
1. Public relations supportive process
2. Plan preparation, and evaluation supportive process
3. Service and primary grievance hearing supportive process
In addition, the Commission has its own secretary and office management service. It also gets
other supportive services like human resource administration, internal audit and
procurement, finance and property administration from pool service.
CHAPTER TWO
2. WEB BASED TOURISM MANAGEMENT SYSTEM
During our internship program, we have ordered by our supervisor to work on small project to
solve some problems around Bahir Dar. Then as a group we discussed to visit companies around
our organization to gather and assess the problems in their working environment.in that extent
our group selects one company called Ethel tour company as we observe the tourism system in
their company follows a manual system by using adverts and face to face booking services for
the customers. then we have decided to design a website for this company, and we have shared
our ideas to our supervisor and he supports us and told to us to ask the tour company whether
they are voluntary or not. Then we present our request for them and the company accepted our
request happily. And we have done our work as follows.
This project “ETMS” is used to automate the process of the tourism, which deals with creation,
booking and confirmation and user details. The project is designed with HTML-PHP as front end
and Microsoft SQL Server 2008 as backend which works in any browsers. The coding language
used HTML and PHP.
which was time taking and costly. The travelers are not able to achieve its need in time
and also the results -may not accurate. Because of the manual maintenance there are
number of difficulties and drawbacks exist in the system.
The proposed system is designed to be more efficient than the manual system. It invokes all base
tasks that are now carried out manually, such as the forms transactions and reports which
is added advantage.
accommodation, location and events, etc. The main purpose is to help the company to
manage customer. The system can also be used for trips. keep track of the main tour
system activities such as creation, registration, booking, process, and address the output.
The following persons or groups will benefit from the project success:
Tourists (end users): - Our system (ETMS) will make it easier for users to find all of the
information they need about places and tours in one suitable place.
Tourists will be able to make appropriate decisions by visiting the ETMS website, providing
details on tourist destinations.
Tour company: - Our system helps the tour company for better management of tourists or
customers. It will play a significant role in reducing the time it takes to respond to
inquiries and make booking and poor customer service and feedback.
Our group: - The experience with the development and implementation of this project
will further improve our knowledge and skills.
Future Researcher: - If they choose to create and implement their own tourism
management system, they can use this study as a guide.
CHAPTER THREE
3. TECHNICAL ASPECTS OF THE INTERNSHIP
3.1 Material and Methodology
3.1.1 Tools and Materials Used
In the internship period we used many software and hardware requirement. such as, Microsoft
word 2016 for our report document, Edraw max to draw our UML diagrams, and we use Xampp
server for our database configuration and other materials like, vs editor, chrome browser. Under
hardware requirement we used Flash disk 16 GB, laptop, smart phone, pen, and paper.
3.1.2 Data Gathering Methodology
Data collection and analysis are considered the first step for developing the system. Thus, we
started our project by collecting data and requirements from multiple environments in order to be
able to design the proposed Web Based Tour Management System. Accordingly, our team used
interview and Digging out document requirement gathering techniques.
By interviewing and customer feedback: - we gathered data by interviewing the Ethel
Tour Company staffs. They gave us information about what concepts and activities are
doing in the company.
Digging out document: - this also the other form of gathering data, so we use this method
to get information about the Tourism management system. We find a lot of information
from another developed project proposal. Before we plan to develop this system, we refer
to existing system records, and read from the internet about Tourism management
system. We use the Internet as a resource of that information which is necessary to build
our system.
The process of system analysis aims to study an existing system to entirely design a new system.
We use System analysis to achieve mainly two aims namely:
To understand the process or the system clearly. This will assist to design our system.
to identify the problems in the existing system; therefore, this help us to know the
inefficiency reasons.
We use UML diagrams because When we are writing code, there are thousands of lines in an
application, and it’s difficult to keep track of the relationships and hierarchies within a
software system. So, UML diagrams help us to divide our system into components and
subcomponents. We use Use-Case, Activity, Sequence and Class diagrams. As a sample I
include use case diagram bellow.
Use case: -A Use Case represents an interaction between a user and the system. Such use
cases are login to system, register, booking, search, manage and so on.
Actors: - represent system users. They help delimit the system and give a clear picture of
what the system should do. It is important to note that an actor interacts with, but has no
control over the use cases identified. Actors in our system are Admin and user.
Actors Description
Actors Description
System Administrators An employee who manages the system
Users A person who uses the system
Internship is the opportunity to connect class room theory with current industry challenges, and
have exposure to the latest technologies. Opportunities to converse and interact with a
large pool of talented experienced department members provided a deeper insight to the
overall operations, as well as provided a valuable pool of resources to assist in
completion of internship program. In the four months of the internship program during
our practical work of day-to-day activities, I tried to learn something new challenges.
This internship program was exactly what we needed to Succeed the lack of practical
skill that we had before. I have been acquiring practical experience to complement the
theoretical content of our studies.
I have developed problem solving skill, possessing a positive attitude, honesty, motivation to
work, willing to grow and learn, create great recognition for our department, develop
self-confidence, professionalism, sociability and responsibility.
It increases my creativity skill before the past because when something doing repeatedly
practically then I will be full of ready and pre knowing for the next design.
person who is in the position of leadership seeks optimal solution to the problems and
should be smart enough to manage those individuals whom he/she is leading.
Leadership requires respect and creates to give a good opportunity for the workers and motivate
the members of the company so internship is an important occasion to practice the assets
of leadership. We have increased a lot about leadership and I saw how important it is for
a successful work.
I have been able to improve our self-confidence as I had the willingness and inspiration to face
any difficulty in our work activities. The skill of leadership helped us grow emotionally
and learn from failure and success.
Generally, the internship had helped me grasp leadership skills such as self-confidence,
accountability and fair assignation of tasks and it is the sample of my future life so it
teaches me how to lead ourselves for the coming life this is good experience for me.
Ethics is a branch of philosophy that defines morality and determines the meaning and rational
justification of the right way to live, correct values as well as correct ways of treating
others. As workers wear made to specialize in different fields, specific codes of conduct
were expected from each worker. Ethical work conduct enables me to posses’ appropriate
behaviors in my work and so as to develop proper relationships with co-workers and it
helps me to create good relationships.
From this internship, I got many ethical issues like how to keep punctuality and how to
communicate with the staff members. In order to train the ethics, I should accept the rule
and regulation of the company.
Ethical work conduct enables me to posses’ appropriate behaviors in my work and to develop
proper relationships with co-workers and it helps me to create good relationships. DMU
ICT enroll the workers under these two forms of work ethics.
Personal ethics: this is about how I act towards other people with respect to my cultural, social,
religion and personal thoughts. It includes Concern for the wellbeing of others, Honesty,
Fairness, Tolerance, Open mindedness, and Positive thinking.
Professional ethics: it is such a kind of ethics that a certain task does require or important
character that governs an employee. Punctuality, Office disciplines, Reliability, Honesty,
Cooperation,
In general, from this internship program, I have gained crucial skills regarding to work ethics and
this leads me responsible, punctual and honesty ethical worker for my future life.
Internship time has the most power to upgrade my interpersonal skill, improve our relationships
with others, helped me to express and share ideas freely and clearly in front of others, it
gave me a skill to handle challenges. So, what I have observed that having
communication skill effectively is essential to choose the suitable optimum.
I have been learned open- mindedness which is the willingness to enter into a dialogue and the
ability to understand and accept (if it is good) the others point of view.
During our internship program, I had a great contribution in different team works as shown
below
I share information to my team members and I gained the way of sharing information,
knowledge, and experience.
I have learned that one team member must care about what the other team members are
doing and their contribution to its success.
I understood that sharing of knowledge and working in a team improves effectiveness
CHAPTER FOUR
4. GENERAL COMMENTS AND CONCLUSIONS
4.1 Problem Encountered During the Internship
As a group we faced so many problems during the internship, the first and the most is the war in
our country which cases psychological impact to our groups and advisor. And some of
the other problems are: -
Lack of communication between the company and our university
Network Connection problem (poor network strength)
Delay of payment which cases financial crisis
Less attention of company supervisor
More opportunities to students to do intern to their organization, we would also recommend the
organization to continue giving internship placements to as many students as they can
because some students miss these experiences which is also important requirement of the
university due to the fact that they failed to get placement.
The information technology revolution extremely influenced the development in tourism. Poor
analysis results from insufficient information, which causes to mistaken policies on
tourism management. Ethiopia characterized by the presence of many places of tourism,
4.4 Recommendations
Constant supervision of student the inter recommends the university to carry out constant
supervision and monitoring of students during the internship tanning so as to encourage them to
perform the duties fully and also accurately. this will also put close link between the academic
supervisor and the filled supervisor so as to foster appropriate assessment of what the interns are
doing in the filled.
The university should continue with internship program this is because it helps to prepare the
students for their careers in future and also enable the students to practice the theoretical
knowledge opted during class be exercised practically. And also, it helps to develop students
understanding of work ethics, employment demands, responsibilities and opportunities and so on
Even though the time we pass in the company is good, there were some issues, which we could
not leave it. There is no, advising, guiding and helping technique. The university shows during
internship time is not enough and planned (scheduled).
Therefore, the mentioned issues are common issues, which must be correct as much as possible
for the next internship students.
The Institution and academic unit should provide and actively promote training for students in
the use of technology
Institutions that offer online course /program should develop reward system that encourage
innovation in teaching
Institutions that offer online course /program should provide incentive to faculty to design
classroom-based course for the online environment
The AMIT-Industry Linkage should act on this program seriously as, it has no effective
communication with the project and it ought to strictly follow the intern, because many
students face difficulties and challenges.
Software engineering department should have to put a program that giving different free
software applications and giving training to students like (Moodle, Drupal.) courses
before sending students to internship practice. In addition, the university should prepare a
uniform report-writing format to solve student’s confusion and the money that was given
from the university for four-month internship is not enough so, I will recommend the
university should pay more payments for internship students.
REFERENCES
1. www.youtube.com
2. www.tutorialspoint.com
3. www.w3schools.com
4. www.academia.edu
APPENDIX