User's Guide

NPD5056-03 EN
User's Guide

Copyright

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. The
information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use
of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2014 Seiko Epson Corporation. All rights reserved.
The contents of this manual and the specifications of this product are subject to change without notice.

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User's Guide

Trademarks

Trademarks
❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
®
trademark of Seiko Epson Corporation.
❏ EPSON Scan software is based in part on the work of the Independent JPEG Group.
❏ libtiff
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics
may not be used in any advertising or publicity relating to the software without the specific, prior written
permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏ Microsoft , Windows , and Windows Vista are registered trademarks of Microsoft Corporation.
® ® ®
❏ Apple, Macintosh, Mac OS, OS X, Bonjour, Safari, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple
Inc., registered in the U.S. and other countries. AirPrint and the AirPrint logo are trademarks of Apple Inc.
❏ Google Cloud Print™, Chrome™, Chrome OS™, and Android™ are trademarks of Google Inc.
❏ Adobe, Adobe Reader, Acrobat, and Photoshop are trademarks of Adobe systems Incorporated, which may be
registered in certain jurisdictions.
❏ Intel is a registered trademark of Intel Corporation.
®
❏ General Notice: Other product names used herein are for identification purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

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User's Guide

Contents

Contents

Copyright Placing Originals on the Scanner Glass. . . . . . . . . . 32

Trademarks Managing Contacts

Registering Contacts. . . . . . . . . . . . . . . . . . . . . . . 34
Registering Grouped Contacts. . . . . . . . . . . . . . . . 34
About This Manual
Registration and Backup of Contacts Using a
Introduction to the Manuals. . . . . . . . . . . . . . . . . . . 7 Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . 7
Descriptions Used in this Manual. . . . . . . . . . . . . . . 7
Printing
Operating System References. . . . . . . . . . . . . . . . . . 8
Printing from a Computer. . . . . . . . . . . . . . . . . . . 36
Printing Basics - Windows. . . . . . . . . . . . . . . . . 36
Important Instructions Printing Basics - Mac OS X. . . . . . . . . . . . . . . . .37
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printing on 2-Sides. . . . . . . . . . . . . . . . . . . . . . .39
Printer Advisories and Warnings. . . . . . . . . . . . . . . 9 Printing Several Pages on One Sheet. . . . . . . . . . 41
Advisories and Warnings for Setting Up/ Printing to Fit the Paper Size. . . . . . . . . . . . . . . .42
Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . 10 Printing Multiple Files Together (for
Advisories and Warnings for Using the Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 43
Printer with a Wireless Connection. . . . . . . . . . . 11 Enlarged Printing and Making Posters (for
Advisories and Warnings for Using the LCD Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 44
Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printing Using Advanced Features. . . . . . . . . . . 50
Protecting Your Personal Information. . . . . . . . . . . 11 Printing from Smart Devices. . . . . . . . . . . . . . . . . 52
Using Epson iPrint. . . . . . . . . . . . . . . . . . . . . . . 52
Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . 54
Printer Basics
Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . . . 54
Part Names and Functions. . . . . . . . . . . . . . . . . . . 12
Canceling Printing - Printer Button. . . . . . . . . . .54
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Canceling Printing - Windows. . . . . . . . . . . . . . 55
Buttons and Lights. . . . . . . . . . . . . . . . . . . . . . . 14 Canceling Printing - Mac OS X. . . . . . . . . . . . . . 55
Icons Displayed on the LCD Screen. . . . . . . . . . .15
Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Copying
Copy Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Scan Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Fax Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Scanning
Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Scanning Using the Control Panel. . . . . . . . . . . . . . 57
Contacts Mode. . . . . . . . . . . . . . . . . . . . . . . . . 23 Scanning to the Cloud. . . . . . . . . . . . . . . . . . . . 57
Scanning to a Computer. . . . . . . . . . . . . . . . . . . 57
Loading Paper Scanning to a Computer (WSD). . . . . . . . . . . . . 58
Paper Handling Precautions. . . . . . . . . . . . . . . . . . 25 Scanning from a Computer. . . . . . . . . . . . . . . . . . .58
Available Paper and Capacities. . . . . . . . . . . . . . . . 26 Scanning in Office Mode. . . . . . . . . . . . . . . . . . 58
Scanning in Professional Mode. . . . . . . . . . . . . . 60
List of Paper Types. . . . . . . . . . . . . . . . . . . . . . . 27
Scanning from Smart Devices. . . . . . . . . . . . . . . . . 62
Loading Paper in the Paper Cassette. . . . . . . . . . . . 27

Placing Originals Faxing

Setting Up a Fax. . . . . . . . . . . . . . . . . . . . . . . . . . .64
Available Originals for the ADF. . . . . . . . . . . . . . . 31
Connecting to a Phone Line. . . . . . . . . . . . . . . . 64
Placing Originals on the ADF. . . . . . . . . . . . . . . . . 31
Making Basic Fax Settings. . . . . . . . . . . . . . . . . 67

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User's Guide

Contents

Sending Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Running Web Config on a Web Browser. . . . . . . 94

Basic Fax Sending Operations. . . . . . . . . . . . . . .69 Running Web Config on Windows. . . . . . . . . . . 95
Various Ways of Sending Faxes. . . . . . . . . . . . . . 71 Running Web Config on Mac OS X. . . . . . . . . . . 95
Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Necessary Applications. . . . . . . . . . . . . . . . . . . . . .95
Setting Receiving Mode. . . . . . . . . . . . . . . . . . . 72 Windows Printer Driver. . . . . . . . . . . . . . . . . . . 95
Various Ways of Receiving Faxes. . . . . . . . . . . . .73 Mac OS X Printer Driver. . . . . . . . . . . . . . . . . . 97
Saving Received Faxes. . . . . . . . . . . . . . . . . . . . 74 EPSON Scan (Scanner Driver). . . . . . . . . . . . . . 98
Using Other Faxing Features. . . . . . . . . . . . . . . . . .75 Epson Event Manager. . . . . . . . . . . . . . . . . . . . .99
PC-FAX Driver (Fax Driver). . . . . . . . . . . . . . . .99
Printing Fax Report and List. . . . . . . . . . . . . . . .75
FAX Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Reprinting Received Faxes. . . . . . . . . . . . . . . . . . . 75
Epson Easy Photo Print. . . . . . . . . . . . . . . . . . 100
E-Web Print (for Windows Only). . . . . . . . . . . 100
Replacing Ink Cartridges Presto! PageManager. . . . . . . . . . . . . . . . . . . . 101
Checking the Ink Levels. . . . . . . . . . . . . . . . . . . . . 77 EPSON Software Updater. . . . . . . . . . . . . . . . . 101
EpsonNet Config. . . . . . . . . . . . . . . . . . . . . . . 101
Checking the Ink Levels - Control Panel. . . . . . . 77
Checking the Ink Levels - Windows. . . . . . . . . . .77 Uninstalling Applications. . . . . . . . . . . . . . . . . . . 102
Checking the Ink Levels - Mac OS X. . . . . . . . . . 77 Uninstalling Applications - Windows. . . . . . . . .102
Ink Cartridge Codes. . . . . . . . . . . . . . . . . . . . . . . .77 Uninstalling Applications - Mac OS X. . . . . . . . 103
Ink Cartridge Handling Precautions. . . . . . . . . . . . 78 Installing Applications. . . . . . . . . . . . . . . . . . . . . 103
Replacing Ink Cartridges. . . . . . . . . . . . . . . . . . . . 80 Updating Applications and Firmware. . . . . . . . . . 104
Temporarily Printing with Black Ink. . . . . . . . . . . . 83
Temporarily Printing with Black Ink - Windows. 84 Solving Problems
Temporarily Printing with Black Ink - Checking the Printer Status. . . . . . . . . . . . . . . . . .105
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Checking Messages on the LCD Screen. . . . . . . 105
Conserving Black Ink when the Black Ink Is Checking the Printer Status - Windows. . . . . . . 106
Low (for Windows Only). . . . . . . . . . . . . . . . . . . . 86 Checking Printer Status - Mac OS X. . . . . . . . . 106
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 106
Improving Print and Scan Quality Removing Jammed Paper from Inside the
Checking and Cleaning the Print Head. . . . . . . . . . 87 Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Removing Jammed Paper from the Paper
Checking and Cleaning the Print Head -
Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 87
Removing Jammed Paper from the Rear Cover. 109
Checking and Cleaning the Print Head -
Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Removing Jammed Paper from the ADF. . . . . . 111
Checking and Cleaning the Print Head - Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 113
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Original Does Not Feed in the ADF. . . . . . . . . .113
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 88 Power and Control Panel Problems. . . . . . . . . . . . 114
Aligning the Print Head - Control Panel. . . . . . . 88 Power Does Not Turn On. . . . . . . . . . . . . . . . . 114
Aligning the Print Head - Windows. . . . . . . . . . .89 Power Does Not Turn Off. . . . . . . . . . . . . . . . . 114
Aligning the Print Head - Mac OS X. . . . . . . . . . 90 LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 114
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . . 90 Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . 114
Cleaning the ADF. . . . . . . . . . . . . . . . . . . . . . . . . 90 Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 115
Cleaning the Scanner Glass. . . . . . . . . . . . . . . . . . .92 Print Quality Is Poor. . . . . . . . . . . . . . . . . . . . 115
Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . . 116
An Image of the Reverse Side of the Original
Applications and Network Service Appears in the Copied Image. . . . . . . . . . . . . . 117
Information The Position, Size, or Margins of the Printout
Epson Connect Service. . . . . . . . . . . . . . . . . . . . . .94 Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 117
Web Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 118
Printed Characters Are Incorrect or Garbled. . . 118

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User's Guide

Contents

The Printed Image Is Inverted. . . . . . . . . . . . . . 119 Appendix

The Printout Problem Could Not be Cleared. . . 119
Technical Specifications. . . . . . . . . . . . . . . . . . . . 129
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . . . 119
Printer Specifications. . . . . . . . . . . . . . . . . . . . 129
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 120
Scanner Specifications. . . . . . . . . . . . . . . . . . . 130
Cannot Start Scanning when Using the Interface Specifications. . . . . . . . . . . . . . . . . . . 130
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .120 Fax Specifications. . . . . . . . . . . . . . . . . . . . . . .130
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 121 Wi-Fi Specifications. . . . . . . . . . . . . . . . . . . . . 131
Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . . 121 Security Protocol. . . . . . . . . . . . . . . . . . . . . . . 131
Characters Are Blurred. . . . . . . . . . . . . . . . . . .121 Supported Third Party Services. . . . . . . . . . . . . 131
An Image of the Reverse Side of the Original Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Appears in the Scanned Image. . . . . . . . . . . . . 121 Electrical Specifications. . . . . . . . . . . . . . . . . . 132
Moiré (Cross-Hatch) Patterns Appear in the Environmental Specifications. . . . . . . . . . . . . . 133
Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .122 System Requirements. . . . . . . . . . . . . . . . . . . . 133
Scanning Area or Direction Is Not Correct. . . . 122 Regulatory Information. . . . . . . . . . . . . . . . . . . . 134
The Scanned Image Problem Could Not be
Standards and Approvals. . . . . . . . . . . . . . . . . 134
Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Restrictions on Copying. . . . . . . . . . . . . . . . . . 135
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 123
Transporting the Printer. . . . . . . . . . . . . . . . . . . . 135
Thumbnail Preview Does Not Work Properly. . .123
Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . 137
Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 123
Scanning Stops when Scanning to PDF/ Technical Support Web Site. . . . . . . . . . . . . . . .137
Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Contacting Epson Support. . . . . . . . . . . . . . . . 138
Problems when Sending and Receiving Faxes. . . . .123
Cannot Send or Receive Faxes. . . . . . . . . . . . . .123
Cannot Send Faxes. . . . . . . . . . . . . . . . . . . . . . 124
Cannot Send Faxes to a Specific Recipient. . . . . 125
Cannot Send Faxes at a Specified Time. . . . . . . 125
Cannot Receive Faxes. . . . . . . . . . . . . . . . . . . . 125
Memory Full Error Occurs. . . . . . . . . . . . . . . . 125
Sent Fax Quality Is Poor. . . . . . . . . . . . . . . . . . 126
Faxes Are Sent at the Wrong Size. . . . . . . . . . . .126
Received Fax Quality Is Poor. . . . . . . . . . . . . . .126
Received Faxes Are Not Printed. . . . . . . . . . . . 127
Other Faxing Problems. . . . . . . . . . . . . . . . . . . . .127
Cannot Make Calls on the Connected
Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Answering Machine Cannot Answer Voice
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Sender's Fax Number Not Displayed on
Received Faxes or the Number Is Wrong. . . . . . 127
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 128
Slight Electric Shock when Touching the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Operation Sounds Are Loud. . . . . . . . . . . . . . . 128
The ADF Does Not Work. . . . . . . . . . . . . . . . . 128
Scanning from ADF Slows Down. . . . . . . . . . . 128
The Date and Time Are Incorrect. . . . . . . . . . . 128
Application Is Blocked by a Firewall (for
Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 128

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User's Guide

About This Manual

About This Manual

Introduction to the Manuals

The latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏ Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer. This manual may not be included
depending on model and region.
❏ Start Here (paper manual)
Provides you with information on setting up the printer and installing the software. Depending on your region,
it also provides you with basic information on using the printer, solving problems, and so on.
❏ User's Guide (PDF manual)
This manual. Provides instructions on using the printer, replacing ink cartridges, maintenance, and solving
problems.
❏ Network Guide (PDF manual)
Provides information on network settings and solving problems when using the printer on a network.
As well as the manuals above, see the help included in the various Epson software applications.

Marks and Symbols

! Caution:
Instructions that must be followed carefully to avoid bodily injury.

c Important:
Instructions that must be observed to avoid damage to your equipment.

Note:
Instructions containing useful tips and restrictions on printer operation.

& Related Information

Links to related sections.

Descriptions Used in this Manual

❏ Screenshots of the printer driver and the EPSON Scan (scanner driver) screens are from Windows 8.1 or Mac
OS X v10.9.x. The content displayed on the screens varies depending on the model and situation.

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User's Guide

About This Manual

❏ Illustrations of the printer used in this manual are examples only. Although there may be slight differences
depending on the model, the method of operation is the same.
❏ Some of the menu items on the LCD screen vary depending on the model and settings.

Operating System References

Windows
In this manual, terms such as "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP",
"Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows
Server 2003 R2", and "Windows Server 2003" refer to the following operating systems. Additionally, "Windows" is
used to refer to all versions.
❏ Microsoft® Windows® 8.1 operating system
❏ Microsoft® Windows® 8 operating system
❏ Microsoft® Windows® 7 operating system
❏ Microsoft® Windows Vista® operating system
❏ Microsoft® Windows® XP operating system
❏ Microsoft® Windows® XP Professional x64 Edition operating system
❏ Microsoft® Windows Server® 2012 R2 operating system
❏ Microsoft® Windows Server® 2012 operating system
❏ Microsoft® Windows Server® 2008 R2 operating system
❏ Microsoft® Windows Server® 2008 operating system
❏ Microsoft® Windows Server® 2003 R2 operating system
❏ Microsoft® Windows Server® 2003 operating system

Mac OS X
In this manual, "Mac OS X v10.9.x" refers to "OS X Mavericks" and "Mac OS X v10.8.x" refers to "OS X Mountain
Lion". Additionally, "Mac OS X" is used to refer to "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac OS X v10.7.x"
and "Mac OS X v10.6.8".

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User's Guide

Important Instructions

Important Instructions

Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in fire or
electric shock.
❏ Be sure your AC power cord meets the relevant local safety standard.
❏ Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specifically explained in the printer's manuals.
❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏ Place the printer near a wall outlet where the plug can be easily unplugged.
❏ Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏ Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏ Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
affect the operation of cardiac pacemakers.
❏ If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with
water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.
❏ Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
❏ Do not use a telephone to report a gas leak in the vicinity of the leak.
❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.
❏ If ink gets on your skin, wash the area thoroughly with soap and water.
❏ If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after
a thorough flushing, see a doctor immediately.
❏ If ink gets into your mouth, see a doctor right away.
❏ Do not disassemble the ink cartridge; otherwise ink may get into your eyes or on your skin.
❏ Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear
their labels. Doing so may cause ink leakage.
❏ Keep ink cartridges out of the reach of children.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.

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User's Guide

Important Instructions

Advisories and Warnings for Setting Up/Using the Printer

❏ Do not block or cover the vents and openings in the printer.
❏ Use only the type of power source indicated on the printer's label.
❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
❏ Avoid electrical outlets controlled by wall switches or automatic timers.
❏ Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏ The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏ If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏ If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏ When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏ Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The
printer will not operate properly if it is tilted at an angle.
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Allow space above the printer so that you can fully raise the document cover.
❏ Leave enough space in front of the printer for the paper to be fully ejected.
❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
❏ Do not insert objects through the slots in the printer.
❏ Do not put your hand inside the printer during printing.
❏ Do not touch the white flat cable inside the printer.
❏ Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause
fire.
❏ Do not move the print head by hand; otherwise, you may damage the printer.
❏ Be careful not to trap your fingers when closing the scanner unit.
❏ Do not press too hard on the scanner glass when placing the originals.

❏ Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet
until the P light stops flashing.
❏ Before transporting the printer, make sure that the print head is in the home (far right) position and the ink
cartridges are in place.
❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.

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User's Guide

Important Instructions

Advisories and Warnings for Using the Printer with a Wireless

Connection
❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏ Radio waves from this printer may negatively affect the operation of automatically controlled devices such as
automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Using the LCD Screen

❏ The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. These are normal and do not indicate that it is damaged in any way.
❏ Only use a dry, soft cloth for cleaning. Do not use liquid or chemical cleaners.
❏ The exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Setup > Restore Default Settings > Clear All Data and Settings on the control panel.

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Printer Basics

Printer Basics

Part Names and Functions

A ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF.

B ADF input tray Feeds originals automatically.

C ADF edge guide Feeds originals straight into the printer. Slide to the
edge of the originals.

D ADF output tray Holds originals ejected from the ADF.

E Paper cassette Loads paper.

A Output tray Holds the ejected paper.

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Printer Basics

B Edge guides Feeds the paper straight into the printer. Slide to the
edges of the paper.

C Paper cassette Loads paper.

A Document cover Blocks external light while scanning.

B Scanner glass Place the originals.

C Control panel Operates the printer.

A Scanner unit Scans placed originals. Open when replacing ink

cartridges or removing jammed paper inside the
printer.

B Ink cartridge holder Install the ink cartridges. Ink is ejected from the print
head nozzles underneath.

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Printer Basics

A Rear cover Remove when removing jammed paper.

B USB port Connects a USB cable.

C AC inlet Connects the power cord.

D LINE port Connects a phone line.

E EXT. port Connects external phone devices.

Control Panel
Buttons and Lights

A Turns the printer on or off.

Unplug the power cord when the power light is off.

B Displays the home screen.

C Enter the last dialed number or enter a pause when entering a fax number.

D Stops the current operation.

E - Displays menus and messages.

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Printer Basics

F l, u, r, d, OK Press l, u, r, and d to select menus. Press OK to confirm your selection or run the selected
feature.

G Returns to the previous screen.

H 0-9 Enters numbers, characters, and symbols.

,

I Opens the contacts list.

J Starts printing, copying, scanning, and faxing in black and white.

K Starts printing, copying, scanning, and faxing in color.

Icons Displayed on the LCD Screen

The following icons are displayed on the LCD screen depending on the printer's status.

Turns on when originals are placed in the ADF.

Turns on while the printer is not connected to a wireless (Wi-Fi) network.

Turns on while the printer is connected to a wireless (Wi-Fi) network. The number of
bars indicates the signal strength of the connection. The more bars there are, the
stronger the connection.

Indicates a problem with the printer's wireless (Wi-Fi) network connection, or that the
printer is searching for a wireless (Wi-Fi) network connection.

Indicates that the printer is connected to a network in Ad hoc mode.

Indicates that Simple AP mode and Wi-Fi Direct mode are disabled.

Indicates that the printer is connected to a network in Wi-Fi Direct mode.

Indicates that Simple AP mode is enabled.

Turns on when Eco Mode is enabled.

Menu Options
Copy Mode
Note:
❏ Available menus vary depending on the layout you selected.
❏ Press the OK button to display hidden setting menus.

Menu Settings and Explanations

Number of copies Enter the number of copies.

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Printer Basics

Menu Settings and Explanations

Layout With Border Copies with a border around the edges.

Borderless Copies without a border around the edges. The image is enlarged a little to
remove borders from the edges of the paper.

2-up Copies multiple page originals onto one sheet.

When placing originals in the ADF, insert them into the feeder from the top or
left edge.
Load vertical originals as shown below, and select Portrait from Document
Orientation.

Load horizontal originals as shown below, and select Landscape from

Document Orientation.

ID Card Scans both sides of an ID card and copies onto one side of A4 size paper.

Document Size Select the size of your original.

Zoom Enlarges or reduces the original.

Select Auto Fit Page to fit to the paper size of the selected paper source.

2-Sided Select 2-sided layout.

Select a layout, press the r button, and then select the binding position of the paper.

Document Select the orientation of your original.

Orientation

Quality Select the type of your original.

Text: Provides faster printing, but the printouts may be faint.
Photo: Provides higher quality printing, but the printing speed may be slower

Density Set the density of your copies.

Layout Order Select the copy layout for multiple pages when you have selected 2-up as the Layout setting.

Dry Time Select the drying time.

Scan Mode
Cloud

Menu Settings and Explanations

Destination Select a destination that has been registered in the Epson Connect Server.

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Printer Basics

Menu Settings and Explanations

Settings Format Select the format in which to save the scanned image.

Scan Area Select the scan area.

Auto Cropping: Crops the white space around the text or image when
scanning.
Max Area: Scans at the maximum scan area of the scanner glass or the ADF.

Document Type Select the type of your original.

Density Select the contrast of the scanned image.

Document Select the orientation of your original.

Orientation

Computer

Menu Settings and Explanations

Select Computer From the list of computers connected using USB or over the network, select the computer you want
to save the scanned image to.

Settings Format Select the format in which to save the scanned image.

Computer (WSD)
This menu has no setting item.

Fax Mode
Select Fax on the home screen, and then press the OK button.

Menu Settings and Explanations

Resolution Select the resolution of the outgoing fax.

Select Photo for originals that contain both text and photo images.

Density Set the density of the outgoing fax.

Direct Send See the page that describe this feature for more details.

Transmission Prints a transmission report automatically after you send a fax. Select Print on Error to print a report
Report only when an error occurs.

Send Fax Later See the pages that describe these features for more details.

Polling Receive

Reprint Faxes Prints received faxes temporarily stored in the printer's memory from the latest one. When the printer
runs out of memory, the faxes are automatically deleted from the oldest one. Received faxes stored in
the inbox are not automatically deleted.

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Menu Settings and Explanations

Fax Report Fax Settings List Prints the current fax settings.

Fax Log Displays or prints a history of sent and received fax jobs. You can set to print
this report automatically using the following menu.
Setup-Fax Settings-Output Settings--Fax Log Auto Print

Last Transmission Prints a report for the previous fax that was sent or received through polling.

Protocol Trace Prints a detailed report for the previous fax that was sent or received.

Related Information
& “Sending Many Pages of a Monochrome Document (Direct Send)” on page 71
& “Sending Faxes at a Specified Time (Send Fax Later)” on page 71
& “Receiving Faxes by Polling (Polling Receive)” on page 74

Setup Mode
Menu Settings and Explanations

Ink Levels Displays the approximate levels of the ink cartridges.

When an ! icon is displayed, the ink cartridge is running low.
When a X mark is displayed, the ink cartridge is expended.

Maintenance Print Head Nozzle Prints a pattern to check if the print head nozzles are clogged.
Check

Print Head Cleaning Cleans clogged nozzles in the print head.

Ink Cartridge(s) Replaces the ink cartridge.

Replacement

Print Head Adjusts the print head to improve print quality.

Alignment
Run Vertical Alignment if your printouts look blurry or text and lines are
misaligned.
Run Horizontal Alignment if your printouts contain horizontal banding at
regular intervals.

Paper Guide Use this feature to feed paper for cleaning when there are ink stains on the
Cleaning internal rollers or a paper feed problem has occurred.

Paper Setup Select the paper size and paper type you loaded in the paper source.

Print Status Sheet Configuration Status Prints an information sheet showing the current printer status and
Sheet settings.

Supply Status Sheet Prints an information sheet showing the status of consumables.

Usage History Sheet Prints an information sheet showing the usage history of the printer.

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Printer Basics

Menu Settings and Explanations

Printer Settings Paper Source A4/Letter Switching Enable this feature so that error messages are not
Settings displayed even when the paper size setting for
the print job and the paper loaded in the paper
source do not match. This feature is only available
when the paper size is set to A4 or Letter.

Error Notice Displays an error message when the paper size or

type settings in Paper Setup and the print
settings do not match.

Auto Error Solver Select an action to perform when a 2-sided printing error occurs.
Enabled: If a 2-sided job is sent when there is no paper available that
supports 2-sided printing, the printer displays an error message, and then
automatically prints on only one side of the paper.
Disabled: The printer displays an error message and cancels printing.

PC Connection via Enables the printer which is connected to the computer over a USB
USB connection. If this feature is disabled, the computer does not recognize
printers with a USB connection.

Common Settings Sound Adjust the volume and select the type of audio.

Sleep Timer Select the time period before the printer enters sleep mode (energy saving
mode) when no operations are performed.
The LCD screen turns black when the set time passes.

Power Off Timer You can adjust the time before power management is applied. Any
increase will affect the product’s energy efficiency. Please consider the
environment before making any change.

LCD Contrast Adjust the brightness of the LCD screen.

Date/Time Settings Date/Time Enter the current date and time.

Daylight Saving Time Select the summer time setting that applies to
your area.

Time Difference Enter the time difference between your local time
and UTC (Coordinated Universal Time).

Country/Region Select the country or region.

Language Select the display language.

Scroll Speed Select the scroll speed of the LCD screen.

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Printer Basics

Menu Settings and Explanations

Network Settings Network Status Displays or prints the network settings and connection status.

Wi-Fi Setup Wi-Fi Setup Wizard See the Network Guide for more details.

Push Button Setup

(WPS)

PIN Code Setup

(WPS)

Wi-Fi Auto Connect

Disable Wi-Fi You may be able to resolve network problems by

disabling the Wi-Fi settings or making the Wi-Fi
settings again. See the Network Guide for more
details.

Wi-Fi Direct Setup See the Network Guide for more details.

Connection Check Checks the status of the network connection and prints the network
connection check report. If there are any problems with the connection,
see the check report to solve the problem.

Advanced Setup See the Network Guide for more details.

Epson Connect You can suspend or resume the Epson Connect or Google Could Print service, or cancel using the
Services services (restore the default settings).

Google Cloud Print See the Epson Connect portal website for more details.
Services https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)

Fax Settings See the list of menus in Fax Settings.

Universal Print These print settings are applied when you print using an external device without using the printer
Settings driver.

Top Offset Adjust the top or left margin of the paper.

Left Offset

Top Offset in Back Adjust the top margin or left margin for the back of the page when
performing 2-sided printing.
Left Offset in Back

Check Paper Width Checks the paper width before the printer starts printing. This prevents
printing beyond the edges of the paper when the paper size setting is not
correct, but the printing time may be little longer.

Dry Time Select the drying time when performing 2-sided printing.

Skip Blank Page Skips blank pages in the print data automatically.

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Printer Basics

Menu Settings and Explanations

Eco Mode The following Eco mode settings are available. When these settings are disabled, the settings made
in Common Settings are applied.

Sleep Timer Select the time period before the printer enters sleep mode (energy saving
mode) when no operations are performed.
The LCD screen turns black when the set time passes.

2-Sided (Copy) Sets 2-sided copying as the default setting.

Restore Default Resets the selected settings to their defaults.

Settings

Related Information
& “Copy Mode” on page 15
& “Scan Mode” on page 16
& “Fax Settings” on page 21

Fax Settings
Select Setup > Fax Settings from the home screen.

Menu Settings and Explanations

User Default The settings made in this menu become your default settings for sending faxes. For details on the
Settings setting items, see the list of menus in Fax mode.

Receive Settings Receive Mode Select the receive mode.

DRD If you have subscribed to a distinctive ring service from your telephone
company, select the ring pattern to be used for incoming faxes (or select On).

Rings to Answer Select the number of rings that must occur before the printer automatically
receives a fax. Select "0" (zero) if you want to receive faxes with no ringing.

Remote Receive When you answer an incoming fax call on a phone connected to the printer,
you can start receiving the fax by entering the code using the phone.

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Printer Basics

Menu Settings and Explanations

Output Settings Fax Output Saves received documents on a computer.

You need to make settings on FAX Utility on a computer.

Auto Reduction Reduces large received documents to fit on the paper in the paper source.
Reducing may not always be possible depending on the received data. If this
is turned off, large documents are printed at their original size on multiple
sheets, or a blank second page may be ejected.

Auto Rotation Rotates automatically to print on A5 size paper when a landscape-oriented

A5 size document is received and the paper source setting is set to A5.
Prints on A4 size paper when this feature is disabled.

Collation Stack Prints received documents from the last page (print in descending order) so
that the printed documents are stacked in the correct page order. When the
printer is running low on memory, this feature may not be available.

Print Suspend Time Stops and restarts printing received documents at the entered time. The
received documents are not printed during the specified time period but
saved in the memory. When the printer is running low on memory, this
feature may not be available. Received documents are printed automatically
after the restarting time. This feature can be used for noise prevention at
night or to prevent confidential documents from being disclosed while you
are away.

Attach Image to Prints a Transmission Report with an image of the first page of the sent
Report document.
On(Large Image): Prints the upper part of the page without reducing.
On(Small Image): Prints the entire page reducing it to fit onto the report.

Fax Log Auto Print Prints the fax log automatically.

On(Every 30): Prints a log every time 30 fax jobs are completed.
On(Time): Prints the log at a specified time. However, if the number of fax jobs
exceeds 30, the log is printed before the specified time.

Report Format Select a format for fax reports other than Protocol Trace. Select Detail to
print with error codes.

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Menu Settings and Explanations

Basic Settings Fax Speed Select the fax transmission speed.

We recommend selecting Slow(9,600bps) when a communication error
occurs frequently, when sending/receiving a fax to/from abroad, or when you
are using an IP (VoIP) phone service.

ECM Automatically corrects errors in the fax transmission (Error Correction Mode),
mostly caused by telephone line noise. If this is disabled, you cannot send or
receive documents in color.

Dial Tone Detection Detects a dial tone before starting to dial.

If the printer is connected to a PBX (Private Branch Exchange) or digital phone
line, the printer may fail to start dialing. In this situation, change the Line
Type setting to PBX. If this does not work, disable this feature. However,
disabling this feature may drop the first digit of a fax number and send the
fax to the wrong number.

Dial Mode Select the type of phone system to which you have connected the printer.
When set to Pulse, you can temporarily switch the dialing mode from pulse
to tone by pressing ("T" is entered) while entering numbers on the fax top
screen. Depending on the region, this setting may not be displayed.

Line Type Select the line type to which you have connected the printer. For more
details, see the page that describes basic fax settings.

Header Enter your sender name and fax number. These appear as a header on
outgoing faxes.
You can enter up to 40 characters for your name, and up to 20 digits for your
fax number.

Security Settings Backup Data Auto Fax documents deleted by using the control panel disappear from the LCD
Clear screen, but their backups are temporarily stored in the memory. The
following features delete backups.
Clear Backup Data
Backup Data Auto Clear: Automatically deletes backups each time a sent or
received document is deleted.
Clear Backup Data: Deletes all backups. Run this before you give the printer to
someone else or dispose of it.

Check Fax Checks if the printer is connected to the phone line and ready for fax transmission, and prints the
Connection check result on A4 size plain paper.

Fax Setting Wizard Select to make basic fax settings by following the on-screen instructions.
For more details, see the page that describes basic fax settings.

Related Information
& “Fax Mode” on page 17
& “Saving Received Faxes” on page 74
& “Making Basic Fax Settings” on page 67

Contacts Mode
Select Fax on the home screen, and then press the button.

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Printer Basics

Menu Description

Menu Registers contacts and a contact group, or prints the contacts list.

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User's Guide

Loading Paper

Loading Paper

Paper Handling Precautions

❏ Read the instruction sheets supplied with the paper.
❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.

❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.

❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.
Using these types of paper causes paper jams and smears on the printout.
❏ Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air,
press them down to flatten them before loading.

❏ Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the
printout.
❏ Do not use envelopes with adhesive surfaces on the flaps or window envelopes.
❏ Avoid using envelopes that are too thin, as they may curl during printing.

Related Information
& “Printer Specifications” on page 129

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User's Guide

Loading Paper

Available Paper and Capacities

Epson recommends using genuine Epson paper to ensure high-quality printouts.

Genuine Epson Paper

Media Name Size Loading 2-Sided Borderless

Capacity Printing Printing
(Sheets)

Epson Bright White Ink Jet A4 120 Auto, Manual*1 -

Paper

Epson Ultra Glossy Photo A4, 13 × 18 cm (5 × 7 in.), 10 20*2 - ✓

Paper × 15 cm (4 × 6 in.)

Epson Premium Glossy A4, 13 × 18 cm (5 × 7 in.), 20*2 - ✓

Photo Paper 16:9 wide size (102 × 181
mm), 10 × 15 cm (4 × 6 in.)

Epson Premium Semigloss A4, 10 × 15 cm (4 × 6 in.) 20*2 - ✓

Photo Paper

Epson Photo Paper Glossy A4, 13 × 18 cm (5 × 7 in.), 10 20*2 - ✓

× 15 cm (4 × 6 in.)

Epson Matte Paper- A4 20 - ✓

Heavyweight

Epson Photo Quality Ink Jet A4 80 - -

Paper

*1 You can load up to 30 sheets for paper with one side already printed.
*2 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.

Note:
❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏ When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are
available. Although some printer drivers allow you to select a better print quality, the printouts are printed using
Standard or Normal.

Commercially Available Paper

Media Name Size Loading 2-Sided Borderless

Capacity Printing Printing
(Sheets or
Envelopes)

Plain paper Letter, A4, B5 Up to the line Auto, Manual*1 -

Copy paper under the d
A5, A6 symbol inside Manual*1
the edge guide.

Legal 30 Manual*2

User Defined 1 Auto, Manual

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User's Guide

Loading Paper

Media Name Size Loading 2-Sided Borderless

Capacity Printing Printing
(Sheets or
Envelopes)

Envelope Envelope #10, Envelope DL, 10 - -

Envelope C6

*1 You can load up to 30 sheets for paper with one side already printed.
*2 You can load up to 1 sheet for paper with one side already printed.

List of Paper Types

To obtain optimum printing results, select the paper type that suits the paper.

Media Name Media Type

Control Panel Printer Driver

Copy paper, Plain paper plain papers plain papers

Epson Bright White Ink Jet Paper

Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy

Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy

Epson Premium Semigloss Photo Prem. Semigloss Epson Premium Semigloss

Paper

Epson Photo Paper Glossy Glossy Photo Paper Glossy

Epson Matte Paper-Heavyweight Matte Epson Matte

Epson Photo Quality Ink Jet Paper

Envelope Envelope Envelope

Loading Paper in the Paper Cassette

1. Check that the printer is not operating, and then pull out the paper cassette.

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User's Guide

Loading Paper

2. Slide the edge guides to their maximum position.

Note:
When using paper larger than A4 size, extend the paper cassette.

3. Slide the front edge guide to the paper size you want to use.

4. With the printable side facing down, load paper against the front edge guide.

c Important:
❏ Make sure the paper does not extend beyond the d symbol at the end of the paper cassette.
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line just under the d symbol inside the edge guide.

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User's Guide

Loading Paper

❏ Envelopes

❏ Pre-punched paper

Note:
You can use pre-punched paper under the following conditions. Automatic 2-sided printing is not available for pre-
punched paper.
❏ Loading capacity: One sheet
❏ Available size: A4, B5, A5, A6, Letter, Legal
❏ Binding holes: Do not load paper with the binding holes at the top or the bottom.
Adjust the print position of your file to avoid printing over the holes.

5. Slide the side edge guides to the edges of the paper.

6. Insert the paper cassette all the way.

7. On the control panel, set the size and type of the paper you loaded in the paper cassette.
Note:
You can also display the paper size and paper type settings screen by selecting Setup > Paper Setup.

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Loading Paper

8. Slide out the output tray.

Related Information
& “Paper Handling Precautions” on page 25
& “Available Paper and Capacities” on page 26

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User's Guide

Placing Originals

Placing Originals
Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support.
You can scan multiple originals at the same time with the ADF.

Available Originals for the ADF

Available Paper Sizes A4, Letter, Legal

Paper Type Plain paper

Paper Thickness (Weight of Paper) 64 to 95 g/m2

Loading Capacity A4, Letter: 30 sheets or 3 mm

Legal: 10 sheets

To prevent paper jams, avoid placing the following originals in the ADF. For these types, use the scanner glass.
❏ Originals that are torn, folded, wrinkled, deteriorated, or curled
❏ Originals with binder holes
❏ Originals held together with tape, staples, paper clips etc.
❏ Originals that have stickers or labels stuck to them
❏ Originals that are cut irregularly or not right angled
❏ Originals that are bound
❏ OHPs, thermal transfer paper, or carbon backs

Placing Originals on the ADF

1. Align the edges of the originals.

2. Slide the ADF edge guide.

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Placing Originals

3. Place the originals face up in the ADF.

c Important:
❏ Do not load originals above the line just under the d symbol inside the ADF edge guide.
❏ Do not add originals while scanning.

4. Slide the ADF edge guide to the edge of the originals.

Related Information
& “Available Originals for the ADF” on page 31

Placing Originals on the Scanner Glass

! Caution:
Be careful not to trap your fingers when closing the document cover. Otherwise you may be injured.

c Important:
When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.

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Placing Originals

1. Open the document cover.

2. Remove any dust or stains on the scanner glass.

3. Place the original face-down and slide it to the corner mark.

Note:
❏ A range of 1.5 mm from the edges of the scanner glass is not scanned.
❏ When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.

4. Close the cover gently.

Note:
Remove the originals after scanning or copying. If you leave the originals on the scanner glass for a long time, they may
stick to the surface of the glass.

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Managing Contacts

Managing Contacts
Registering a contacts list allows you to easily enter destinations. You can register up to 60 entries in the contacts
list and use it for faxing.

Registering Contacts
1. Press the button in Fax mode.

2. Press the button, and then select Add Entry.

3. Select the entry number that you want to register.

4. Make the necessary settings for each items.

Note:
When entering a fax number, enter an external access code at the beginning of the fax number if your phone system is
PBX and you need the access code to get an outside line. If the access code has been set in the Line Type setting, enter a
hash (#) instead of the actual access code. To add a pause (pause for three seconds) during dialing, enter a hyphen by
pressing the button.

5. Press the OK button to register a contact.

Note:
To edit or delete an entry, select the target entry, press the r button, and then select Edit or Delete.

Registering Grouped Contacts

Adding contacts to a group allows you to send a fax to multiple destinations at the same time.

1. Press the button in the Fax mode.

2. Press , and then select Add Group.

3. Select the entry number that you want to register.

4. Enter a name, and then press the OK button.

5. Press the button to select the contacts that you want to register in the group.
Note:
❏ You can register up to 30 contacts.
❏ To deselect, press the button again.

6. Press the OK button to register the contacts as a group.

Note:
To edit or delete a grouped contact, select the target grouped contact, press the r button, and then select Edit or Delete.

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Managing Contacts

Registration and Backup of Contacts Using a

Computer
You can register and backup contacts on the printer using EpsonNet Config. See the EpsonNet Config help for
details.
Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data
whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering
data and/or settings even during a warranty period.

Related Information
& “EpsonNet Config” on page 101

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Printing

Printing from a Computer

Printing Basics - Windows
Note:
❏ See the online help for explanations of the setting items. Right-click an item, and then click Help.
❏ Operations may differ depending on the application. See the application's help for details.

1. Load paper in the printer.

2. Open the file you want to print.

3. Select Print or Print Setup from the File menu.

4. Select your printer.

5. Select Preferences or Properties to access the printer driver window.

6. Make the following settings.

❏ Document Size: Select the paper size you set in the application.
❏ Borderless: Select to print with no margins around the image.
❏ Orientation: Select the orientation you set in the application.
❏ Paper Type: Select the type of paper you loaded.

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❏ Color: Select Grayscale when you want to print in black or shades of gray.
Note:
❏ If you are printing high-density data on plain paper, letterhead, or preprinted paper, select Standard-Vivid as the
Quality setting to make your printout vivid.
❏ When printing on envelopes, select Landscape as the Orientation setting.

7. Click OK to close the printer driver window.

8. Click Print.

Related Information
& “Available Paper and Capacities” on page 26
& “Loading Paper in the Paper Cassette” on page 27
& “List of Paper Types” on page 27

Printing Basics - Mac OS X

Note:
❏ Operations differ depending on the application. See the application's help for details.
❏ When printing envelopes, use the application to rotate the data 180 degrees. See the application's help for details.

1. Load paper in the printer.

2. Open the file you want to print.

3. Select Print from the File menu or another command to access the print dialog.

If necessary, click Show Details or d to expand the print window.

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4. Make the following settings.

❏ Printer: Select your printer.
❏ Preset: Select when you want to use the registered settings.
❏ Paper Size: Select the paper size you set in the application.
When printing with no margins, select a "borderless" paper size.
❏ Orientation: Select the orientation you set in the application.
Note:
When printing on envelopes, select landscape orientation.

5. Select Print Settings from the pop-up menu.

Note:
On Mac OS X v10.8.x or later, if the Print Settings menu is not displayed, the Epson printer driver has not been
installed correctly.

Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again. See the following to add a printer.
http://epson.sn

6. Make the following settings.

❏ Media Type: Select the type of paper you loaded.
❏ Expansion: Available when selecting a borderless paper size.
In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are
printed around the edges of the paper. Select the amount of enlargement.
❏ Grayscale: Select to print in black or shades of gray.

7. Click Print.

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Related Information
& “Available Paper and Capacities” on page 26
& “Loading Paper in the Paper Cassette” on page 27
& “List of Paper Types” on page 27

Printing on 2-Sides
You can use either of the following methods to print on both sides of the paper.
❏ Automatic 2-sided printing
❏ Manual 2-sided printing (for Windows only)
When the printer has finished printing the first side, flip the paper over to print on the other side.
You can also print a booklet that can be created by folding the printout. (For Windows only)

Note:
❏ This feature is not available for borderless printing.
❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
❏ Depending on the paper and the data, ink may bleed through to the other side of the paper.

Related Information
& “Available Paper and Capacities” on page 26

Printing on 2-Sides - Windows

Note:
❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled,
access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status
Monitor 3.
❏ Manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared printer.

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the printer driver window.

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4. Select Auto (Long-edge binding), Auto (Short-edge binding), Manual (Long-edge binding), or Manual
(Short-edge binding) from 2-Sided Printing on the Main tab.

5. Click Settings, make the appropriate settings, and then click OK.
Note:
To print a folded booklet, select Booklet.

6. Click Print Density, select the document type from Select Document Type, and then click OK.
The printer driver automatically sets the Adjustments options for that document type.
Note:
❏ Printing may be slow depending on the combination of options selected for Select Document Type in the Print
Density Adjustment window and for Quality on the Main tab.
❏ For manual 2-sided printing, the Print Density Adjustment setting is not available.

7. Set the other items on the Main and More Options tabs as necessary, and then click OK.

8. Click Print.
For manual 2-sided printing, when the first side has finished printing, a pop-up window is displayed on the
computer. Follow the on-screen instructions.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Printing on 2-Sides - Mac OS X

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the print dialog.

4. Select Two-sided Printing Settings from the pop-up menu.

5. Select the bindings and Document Type.

Note:
❏ Printing may be slow depending on the Document Type setting.
❏ If you are printing high-density data such as photos or graphs, select Text & Graphics or Text & Photos as the
Document Type setting. If scuffing occurs or the image bleeds through to the reverse side, adjust the print density
and ink drying time by clicking the arrow mark next to Adjustments.

6. Set the other items as necessary.

7. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Mac OS X” on page 37

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Printing Several Pages on One Sheet

You can print two or four pages of data on a single sheet of paper.

Printing Several Pages on One Sheet - Windows

Note:
This feature is not available for borderless printing.

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the printer driver window.

4. Select 2-Up or 4-Up as the Multi-Page setting on the Main tab.

5. Click Page Order, make the appropriate settings, and then click OK to close the window.

6. Set the other items on the Main and More Options tabs as necessary, and then click OK.

7. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Printing Several Pages on One Sheet - Mac OS X

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the print dialog.

4. Select Layout from the pop-up menu.

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5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.

6. Set the other items as necessary.

7. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Mac OS X” on page 37

Printing to Fit the Paper Size

You can print to fit the paper size you loaded in the printer.

Printing to Fit the Paper Size - Windows

Note:
This feature is not available for borderless printing.

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the printer driver window.

4. Make the following settings on the More Options tab.

❏ Document Size: Select the paper size you set in the application.
❏ Output Paper: Select the paper size you loaded in the printer.
Fit to Page is selected automatically.
Note:
If you want to print a reduced image at the center of the page, select Center.

5. Set the other items on the Main and More Options tabs as necessary, and then click OK.

6. Click Print.

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Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Printing to Fit the Paper Size - Mac OS X

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the print dialog.

4. Select the size of the paper you set in the application as the Paper Size setting.

5. Select Paper Handling from the pop-up menu.

6. Select Scale to fit paper size.

7. Select the paper size you loaded in the printer as the Destination Paper Size setting.

8. Set the other items as necessary.

9. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Mac OS X” on page 37

Printing Multiple Files Together (for Windows Only)

Job Arranger Lite allows you to combine several files created by different applications and print them as a single
print job. You can specify the print settings for combined files, such as layout, print order, and orientation.

Note:
To open a Print Project saved in Job Arranger Lite, click Job Arranger Lite on the printer driver's Maintenance tab. Next,
select Open from the File menu to select the file. The extension of the saved files is "ecl".

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the printer driver window.

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4. Select Job Arranger Lite on the Main tab.

5. Click OK to close the printer driver window.

6. Click Print.
The Job Arranger Lite window is displayed and the print job is added to the Print Project.

7. With the Job Arranger Lite window opened, open the file that you want to combine with the current file, and
then repeat steps 3 to 6.
Note:
If you close the Job Arranger Lite window, the unsaved Print Project is deleted. To print later, select Save from the File
menu.

8. Select the Layout and Edit menus in Job Arranger Lite to edit the Print Project as necessary.

9. Select Print from the File menu.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Enlarged Printing and Making Posters (for Windows Only)

You can print one image on multiple sheets of paper to create a larger poster. You can print alignment marks that
help you stick the sheets together.

Note:
This feature is not available for borderless printing.

1. Load paper in the printer.

2. Open the file you want to print.

3. Access the printer driver window.

4. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab.

5. Click Settings, make the appropriate settings, and then click OK.

6. Set the other items on the Main and More Options tabs as necessary, and then click OK.

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7. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Making Posters Using Overlapping Alignment Marks

Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.

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1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.

2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.

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3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
left of the cross marks).

4. Tape the sheets together from the back.

5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.

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6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right
side cross marks.

7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then
temporarily tape them together from the back.

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8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line
above the cross marks).

9. Tape the sheets together from the back.

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10. Cut off the remaining margins along the outer guide.

Printing Using Advanced Features

This section introduces a variety of additional layout and printing features available on the printer driver.

Related Information
& “Windows Printer Driver” on page 95
& “Mac OS X Printer Driver” on page 97

Adding a Printing Preset

If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.

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Windows
To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab,
and then click Add/Remove Presets in Printing Presets.

Mac OS X
Access the print dialog. To add your own preset, set items such as the Paper Size and Media Type, and then save
the current settings as the preset in the Presets setting.

Printing a Reduced or Enlarged Document

You can reduce or enlarge the size of a document by a specific percentage.

Windows
Note:
This feature is not available for borderless printing.

Set the Document Size on the More Options tab. Select Reduce/Enlarge Document, Zoom to, and then enter a
percentage.

Mac OS X
Select Page Setup from the File menu. Select the settings for Format For and Paper Size, and then enter a
percentage in Scale. Close the window, and then print following the basic printing instructions.

Adjusting the Print Color

You can adjust the colors used in the print job.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
❏ These adjustments are not applied to the original data.
❏ PhotoEnhance adjusts the color by analyzing the location of the subject. Therefore, if you have changed the location of
the subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the
borderless setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone
may be unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.

Windows
Select Custom as the Color Correction setting on the More Options tab. Click Advanced, select the Color
Management setting, and then make appropriate settings.

Mac OS X
Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to
Advanced Settings and make the appropriate settings.

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Printing an Anti-Copy Pattern (for Windows Only)

You can print documents with invisible letters such as "Copy". These letters appear when the document is
photocopied so that the copies can be distinguished from the original. You can also add your own anti-copy
pattern.
Note:
This feature is only available when the following settings are selected.
❏ Paper Type: plain papers
❏ Quality: Standard
❏ Auto 2-sided printing: Disabled
❏ Borderless printing: Disabled
❏ Color Correction: Automatic

Click Watermark Features on the More Options tab, and then select an anti-copy pattern. Click Settings to
change details such as the size and density.

Printing a Watermark (for Windows Only)

You can print a watermark such as "Confidential" on your printouts. You can also add your own watermark.
Note:
This feature is not available with borderless printing.

Click Watermark Features on the More Options tab, and then select a watermark. Click Settings to change details
such as the color and position of the watermark.

Printing a Header and Footer (for Windows Only)

You can print information such as a user name and printing date as headers or footers.
Click Watermark Features in the More Options tab, and then select Header/Footer. Click Settings and select
necessary items from the drop-down list.

Printing from Smart Devices

Using Epson iPrint
Epson iPrint is an application that allows you to print photos, documents, and Web pages from a smart device such
as a smartphone or tablet. You can use either local print, printing from a smart device that is connected to the same
wireless network as your printer, or remote print, printing externally over the internet. To use remote print, register
your printer in the Epson Connect service.

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You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/c

Using Epson iPrint

Start Epson iPrint from your smart device and select the item you want to use from the home screen.
The following screens are subject to change without notice.

A Home screen displayed when the application is started.

B Displays information on how to setup the printer and a FAQ.

C Displays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.

D Select what you want to print such as photos, documents, and web pages.

E Displays the screen to make print settings such as paper size and paper type.

F Displays paper size. When it is shown as a button, press it to display the paper settings currently set on the
printer.

G Displays photos and documents you selected.

H Starts printing.

Note:
To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the
document you want to print using the file sharing function in iTunes.

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Related Information
& “Epson Connect Service” on page 94

Using AirPrint
AirPrint allows you to wirelessly print to your AirPrint-enabled printer from your iOS device using the latest
version of iOS and from your Mac OS X v10.7.x or later.

Note:
See the AirPrint page of the Apple website for more details.

1. Load paper in the printer.

2. Connect your device to the same wireless network that your printer is using.

3. Print from your device to your printer.

Related Information
& “Loading Paper in the Paper Cassette” on page 27

Canceling Printing
Note:
❏ In Windows, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case,
cancel the print job by using the printer's control panel.
❏ When printing several pages from Mac OS X, you cannot cancel all of the jobs by using the control panel. In this case,
cancel the print job from the computer.
❏ If you have sent a print job from Mac OS X v10.6.8 through the network, you may not be able to cancel printing from the
computer. In this case, cancel the print job by using the printer's control panel. You need to change settings in Web Config
to cancel printing from the computer. See the Network Guide for more details.

Canceling Printing - Printer Button

Press the y button to cancel the print job in progress.

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Canceling Printing - Windows

1. Access the printer driver window.

2. Select the Maintenance tab.

3. Click Print Queue.

4. Right-click on the job you want to cancel and then select Cancel.

Related Information
& “Windows Printer Driver” on page 95

Canceling Printing - Mac OS X

1. Click the printer icon in the Dock.

2. Select the job you want to cancel.

3. Cancel the job.

❏ Mac OS X v10.8.x to Mac OS X v10.9.x

Click next to the progress meter.

❏ Mac OS X v10.6.8 to v10.7.x
Click Delete.

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Copying
1. Load paper in the printer.

2. Place the originals.

3. Enter Copy from the home screen.

4. Press the u and d buttons to enter the number of copies.

5. Press the OK button.

6. Select Layout, and then select the appropriate layout.

7. Press the d button, and then make other settings as necessary.

8. Press the x button.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Placing Originals” on page 31
& “Copy Mode” on page 15

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Scanning

Scanning Using the Control Panel

Scanning to the Cloud
You can send scanned images to cloud services using Epson Connect.
See the Epson Connect portal website for details.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)

Related Information
& “Scan Mode” on page 16

Scanning to a Computer

c Important:
Make sure you have installed the EPSON Scan and Epson Event Manager on your computer before using this
feature.

1. Place the originals.

2. Enter Scan from the home screen.

3. Select Computer.

4. Select the computer to which you want to save the scanned images.
Note:
❏ You can change to frequently-used scan settings such as the document type, folder to save, or save format by using
Epson Event Manager.
❏ When the printer is connected to a network, up to 20 computers can be displayed on the printer's control panel.
❏ When the computer to which you want to save the scanned images is detected on the network, the initial 15
characters of the computer's name are displayed on the control panel. If you set a network scan name in Epson Event
Manager, it is displayed on the control panel.

5. Press the OK button, and then select the file format.

6. Press the x button.

The scanned image is saved.

Related Information
& “Placing Originals” on page 31
& “Epson Event Manager” on page 99

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& “Scan Mode” on page 16

Scanning to a Computer (WSD)

Note:
❏ Before using this feature, you need to setup your computer. See the Network Guide for more details.
❏ This function is only available for computers running Windows 8.1/Windows 8/Windows 7/Windows Vista.

1. Place the originals.

2. Enter Scan from the home screen.

3. Select Computer (WSD).

4. Select a computer.

5. Press the x button.

The scanned image is saved.
Note:
See your computer's documentation for information on where the scanned image is stored on the computer.

Related Information
& “Placing Originals” on page 31

Scanning from a Computer

Scan using the scanner driver "EPSON Scan". See the EPSON Scan help for an explanation of each setting item.

Scanning in Office Mode

You can scan many text documents quickly.

1. Place the originals.

Note:
If you are using an ADF, only load the first page of the original you want to preview.

2. Start EPSON Scan.

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3. Select Office Mode from the Mode list.

4. Make the following settings on the Main Settings tab.

❏ Document Source: Select the document source in which you placed your original.
❏ Size: Select the size of your original.
❏ Image Type: Select the type of image you want to scan.
❏ Resolution: Select the resolution of the image you want to scan.

5. Click Preview.
The preview window opens.
Note:
If you are using an ADF, load the entire original, including the original you have previewed.

6. Confirm the preview, and make settings on the Image Adjustment tab as necessary.
Note:
You can adjust the image such as making text enhancements.

7. Click Scan.

8. In the File Save Settings window, make appropriate settings and then click OK.
The scanned image is saved in the specified folder.

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Note:
When you select PDF as the Image Format setting, you can set a password to protect the file. Click Options, select the
Security tab, and then make settings.

Related Information
& “Placing Originals” on page 31
& “EPSON Scan (Scanner Driver)” on page 98

Scanning in Professional Mode

You can scan images while adjusting the quality and color. This mode is recommended for advanced users.

1. Place the originals.

Note:
If you are using an ADF, only load the first page of the original you want to preview.

2. Start EPSON Scan.

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3. Select Professional Mode from the Mode list.

4. Make the following settings.

❏ Document Source: Select the document source in which you placed your original.
❏ Auto Exposure Type: Select the exposure type that suits your original.
❏ Image Type: Select the type of image you want to scan.
❏ Resolution: Select the resolution of the image you want to scan.
❏ Target Size: Select the output image size you want to scan to.

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5. Click Preview.
The preview window opens.
Note:
If you are using an ADF, load the entire original, including the original you have previewed.

6. Check the preview, and adjust the image as necessary.

Note:
You can make various image adjustments such as improving the color, sharpness, and contrast.

7. Click Scan.

8. In the File Save Settings window, make appropriate settings and then click OK.
The scanned image is saved in the specified folder.
Note:
When you select PDF as the Image Format setting, you can set a password to protect the file. Click Options, select the
Security tab, and then make settings.

Related Information
& “Placing Originals” on page 31
& “EPSON Scan (Scanner Driver)” on page 98

Scanning from Smart Devices

Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a
smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned
data on a smart device or to Cloud services, send it by email, or print it.
You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/c

Using Epson iPrint

Start Epson iPrint from your smart device and select the item you want to use from the home screen.

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The following screens are subject to change without notice.

A Home screen displayed when the application is started.

B Displays information on how to setup the printer and a FAQ.

C Displays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.

D Displays the scanning screen.

E Displays the screen where you can make scan settings such as resolution.

F Displays scanned images.

G Starts scanning.

H Displays the screen where you can save scanned data to a smart device or Cloud services.

I Displays the screen where you can send scanned data by email.

J Displays the screen where you can print scanned data.

Related Information
& “Using Epson iPrint” on page 52

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Faxing

Faxing

Setting Up a Fax
Connecting to a Phone Line

Compatible Telephone Lines

You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
❏ VoIP phone line such as DSL or fiber-optic digital service
❏ Digital phone line (ISDN)
❏ Some PBX telephone systems
❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the
telephone wall jack and the printer

Connecting the Printer to a Phone Line

Connect the telephone line and the printer using the following phone cables.
❏ Phone line: RJ-11 (6P2C)
❏ Telephone set connection: RJ-11 (6P2C)
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
You may need to connect the phone cable to an adapter provided for your country or region.

c Important:
Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not
remove the cap if you are not connecting your telephone.

In areas where lightning strikes occur frequently, we recommend that you use a surge protector.

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Connecting to a Standard Phone Line (PSTN) or PBX

Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.

Related Information
& “Making Settings for a PBX Phone System” on page 69

Connecting to DSL or ISDN

Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
Note:
If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter.

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Connecting Your Phone Device to the Printer

When using the printer and your telephone on a single phone line, connect the telephone to the printer.
Note:
❏ If your phone device has a fax function, disable the fax function before connecting. See the documentation provided with
the phone device for more details.
❏ Set the number of Rings to Answer before receiving faxes to a larger number than for the answering machine.

1. Remove the cap from the EXT. port on the back of the printer.

2. Connect the phone device and the EXT. port with a phone cable.

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c Important:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If
you split the line to connect the phone device and the printer separately, the phone and the printer do not work
correctly.

3. Pick up the handset of the connected phone device and confirm that a message asking you to select whether to
send or receive a fax is displayed on the LCD screen.
If the message is not displayed, check that the phone cable is securely connected to the EXT. port.

Related Information
& “Settings for the Answering Machine” on page 72

Making Basic Fax Settings

First make basic fax settings such as Receive Mode using the Fax Setting Wizard, and then configure the other
settings as necessary.
The Fax Setting Wizard is automatically displayed when the printer is turned on for the first time. Once you have
made the settings, you do not need to make them again unless the connection environment is changed.

Making Basic Fax Settings Using the Fax Setting Wizard

Make basic settings by following the on-screen instructions.

1. Connect the printer to the phone line.

c Important:
Because an automatic fax connection check runs at the end of the wizard, make sure you connect the printer to
the phone line before starting the wizard.

2. Enter Setup from the home screen.

3. Select Fax Settings > Fax Setting Wizard, and then press the u button.
The wizard begins.

4. On the fax header entry screen, enter your sender name such as your company name.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.

5. On the phone number entry screen, enter your fax number.

6. Select whether you are using a DRD setting.

❏ If you have subscribed to a distinctive ring service from your telephone company: Press the u button,
select the ring pattern to be used for incoming faxes, and then go to step 9. Receive Mode is automatically
set to Auto.

❏ If you do not need to set this option: Press the d button, and then go to the next step.

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Note:
❏ Distinctive ring services, offered by many telephone companies (the service name differs by company), allows you to
have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
❏ Depending on the region, On and Off are displayed as the DRD options. Select On to use the distinctive ring feature.

7. Select whether you are using your phone device connected to the printer.

❏ When connected: Press the u button, and then go to the next step.

❏ When not connected: Press the d button, and then go to step 9. Receive Mode is set to Auto.

8. Select whether you want to receive faxes automatically.

❏ To receive automatically: Press the u button. Receive Mode is set to Auto.

❏ To receive manually: Press the d button. Receive Mode is set to Manual.

9. On the Confirm Settings screen, press the OK button. Press the u and d buttons to check the settings you
made, and then press the OK button.

To correct or change settings, press the y button.

10. Select Start, and when you are prompted to print the check result, press the x button.
A report of the check result that shows the connection status is printed.
Note:
❏ If there are any errors reported, follow the instructions on the report to solve them.
❏ If you are prompted to select the line type, select the line type. When you are connecting the printer to a PBX phone
system or terminal adapter, select PBX.

❏ If the screen indicates that the dial tone is not detected, press the u button to disable the dial tone detection feature.
However, disabling the dial tone detection feature may cause the printer to skip the first digit of a fax number when
dialing and send the fax to the wrong number.
❏ On the Confirm Settings screen, press the OK button, and then check the settings you made. When the screen
indicates that the fax connection check has started, select Done.

Related Information
& “Connecting the Printer to a Phone Line” on page 64
& “Setting Receiving Mode” on page 72
& “Making Settings for a PBX Phone System” on page 69
& “Fax Settings” on page 21

Making Basic Fax Settings Individually

You can make fax settings without using the fax setting wizard by selecting each setting menu individually. The
settings configured using the wizard can also be changed. For more details, see the list of menus in fax settings.

Related Information
& “Fax Settings” on page 21

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Making Settings for a PBX Phone System

Make the following settings when using the printer in offices that use extensions and require external access codes,
such as 0 and 9, to get an outside line.

1. Enter Setup from the home screen.

2. Select Fax Settings > Basic Settings > Line Type.

3. Select PBX.

4. Select Use as the access code.

5. On the Access Code screen, enter the external access code used for your phone system, and then press the OK
button.
The access code is stored in the printer. When sending a fax to an outside fax number, enter # (hash) instead of
the actual access code.
Note:
When # (hash) is entered at the beginning of the fax number, the printer replaces the # with the stored access code when
dialing. Using # helps avoid connection problems when connecting to an outside line.

Sending Faxes
Basic Fax Sending Operations
Send faxes in color or monochrome (B&W).
Note:
If the fax number is busy or a problem occurs, the printer automatically redials twice after one minute.

Sending Faxes Using the Control Panel

1. Place the originals.
Note:
You can send up to 100 pages in one transmission; however depending on the remaining amount of memory, you may
not be able to send faxes with less than 100 pages.

2. Enter Fax from the home screen.

3. Specify the recipient.

❏ To enter manually: Enter numbers using the numerical keypad, and then press the OK button.
❏ To select from the contacts list: Press the button, and then select the recipient.
❏ To select the last dialed number: Press the button.

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Note:
❏ You can send the same monochrome fax to up to 30 recipients. A color fax can only be sent to one recipient at a time.

❏ To add a pause (pause for three seconds) during dialing, enter a hyphen by pressing .
❏ If you set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at the
beginning of the fax number.

❏ If you press the button and the last fax was sent to a group dial entry, the entry registered last in the group is
displayed.

❏ To delete the recipient you selected, press the r button, and then select Delete Contacts.

4. Press the OK button, and then make settings such as the resolution and the sending method as necessary.

5. Press the x button.

Note:
❏ To cancel sending, press the y button.
❏ It takes longer to send a fax in color because the printer performs scanning and sending simultaneously. While the
printer is sending a color fax, you cannot use the other features.

Related Information
& “Placing Originals” on page 31
& “Fax Mode” on page 17
& “Managing Contacts” on page 34

Sending Faxes Dialing from the External Phone Device

You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending
a fax, or when the recipient's fax machine does not switch to the fax automatically.

1. Place the originals.

Note:
You can send up to 100 pages in one transmission;

2. Pick up the handset of the connected telephone.

3. Select Send on the printer's control panel, and then dial the recipient's fax number using the phone.

4. Press the OK button, and then make settings such as the resolution and the sending method as necessary.

5. When you hear a fax tone, press the x button, and then hang up the handset.
Note:
When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs
scanning and sending simultaneously. While sending the fax, you cannot use the other features.

Related Information
& “Placing Originals” on page 31
& “Fax Mode” on page 17

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Various Ways of Sending Faxes

Sending Faxes at a Specified Time (Send Fax Later)

You can set to send a fax at a specified time. Only monochrome faxes can be sent when the time to send is
specified.

1. Place the originals.

2. Enter Fax from the home screen.

3. Specify the recipient.

4. Press the OK button, and then select Send Fax Later.

5. Select On, and then press the OK button.

6. Enter the time to send the fax, and then press the OK button.

7. Make settings such as the resolution and the density as necessary.

8. Press the x button.

Note:
Until the fax is sent at the specified time, you cannot send other faxes. To cancel the fax, press the y button on the fax
mode top screen, and then press the u button.

Related Information
& “Sending Faxes Using the Control Panel” on page 69
& “Placing Originals” on page 31
& “Fax Mode” on page 17

Sending Many Pages of a Monochrome Document (Direct Send)

When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory.
Therefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can
avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer
performs scanning and sending simultaneously. You can use this feature when there is only one recipient.
From the home screen, select Fax, and then press the OK button. Set Direct Send to On.

Sending a Fax from a Computer

You can send faxes from the computer by using the FAX Utility and PC-FAX driver. See the help of FAX Utility and
PC-FAX driver for the operating instructions.

Related Information
& “PC-FAX Driver (Fax Driver)” on page 99
& “FAX Utility” on page 100

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Receiving Faxes
Setting Receiving Mode
You can set Receive Mode using the Fax Setting Wizard. When you set up the fax feature for the first time, we
recommend using the Fax Setting Wizard. If you want to change the Receive Mode settings individually, follow
the steps below.

1. Enter Setup from the home screen.

2. Select Fax Settings > Receive Settings > Receive Mode.

3. Select how to receive.

❏ Auto: Recommended for heavy fax users. The printer automatically receives a fax after the number of rings
you specified.

c Important:
When you do not connect a telephone to the printer, select the Auto mode.

❏ Manual: Recommended for users who do not fax often, or who want to receive a fax after answering calls
with the connected telephone. When receiving a fax, pick up the handset, and then operate the printer.
Note:
If you enable the Remote Receive feature, you can only start receiving a fax by operating the connected telephone.

Related Information
& “Making Basic Fax Settings Using the Fax Setting Wizard” on page 67
& “Receiving Faxes Manually” on page 73
& “Receiving Faxes Using a Connected Telephone (Remote Receive)” on page 73

Settings for the Answering Machine

You need settings to use an answering machine.
❏ Set the Receive Mode of the printer to Auto.
❏ Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine. Otherwise, the answering machine cannot receive voice calls to record voice messages. See the
manuals that came with the answering machine for its settings.
The Rings to Answer setting may not be displayed depending on the region.

Related Information
& “Fax Settings” on page 21

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Various Ways of Receiving Faxes

Receiving Faxes Manually

When you connect a telephone and set the Receive Mode setting of the printer to Manual, follow the steps below
to receive faxes.

1. When the telephone rings, pick up the handset.

2. When you hear a fax tone, select Receive on the printer's control panel.
Note:
When you enable the Remote Receive feature, you can only start receiving the fax by operating the telephone.

3. Press the x button, and then hang up the handset.

Related Information
& “Receiving Faxes Using a Connected Telephone (Remote Receive)” on page 73
& “Saving Received Faxes” on page 74

Receiving Faxes Using a Connected Telephone (Remote Receive)

To receive a fax manually, you need to operate the printer after you pick up the handset of the telephone. By using
the Remote Receive feature, you can start receiving a fax just by operating the phone.
The Remote Receive feature is available for telephones that support tone dialing.

Related Information
& “Receiving Faxes Manually” on page 73

Setting Up Remote Receive

1. Enter Setup from the home screen.

2. Select Fax Settings > Receive Settings > Remote Receive.

3. After enabling Remote Receive, enter a two digit code (0 to 9, *, and # can be entered).

4. Press the OK button.

Using Remote Receive

1. When the telephone rings, pick up the handset.

2. When you hear a fax tone, enter the start code using the telephone.

3. After confirming that the printer has started receiving the fax, hang up the handset.

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Receiving Faxes by Polling (Polling Receive)

You can receive a fax stored on another fax machine for fax polling by dialing the fax number. You can receive a
specific document from a fax information service by following the audio guidance of the service.
Note:
When you follow the audio guidance, dial the fax number using the connected telephone.

1. Enter Fax from the home screen.

2. Press the OK button, and then enable Polling Receive.

3. Enter the fax number.

4. Press the x button.

Related Information
& “Sending Faxes Dialing from the External Phone Device” on page 70

Saving Received Faxes

You can set to save received faxes to a computer. If you do not make the setting, received documents are printed
automatically.
Note:
When the computer is not turned on, the printer temporarily saves the received documents in its memory. If the memory
becomes full, the printer cannot send or receive faxes.

1. Using FAX Utility on the computer connected to the printer, set to save received faxes on the computer.
Note:
See the help of FAX Utility for the operating instructions.

2. Enter Setup from the home screen.

3. Select Fax Settings > Output Settings > Fax Output.

4. Check the settings.

Note:
Once the received documents are saved on the computer, they are deleted from the printer. To print the documents
automatically while saving them on the computer, select Save then Print.

Related Information
& “FAX Utility” on page 100
& “Managing Contacts” on page 34
& “Setup Mode” on page 18

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Using Other Faxing Features

Printing Fax Report and List

Printing Fax Report Manually

1. Enter Fax from the home screen.

2. Press the OK button, and then select Fax Report.

3. Select the report to print, and then follow the on-screen instruction.
Note:
You can change the report format. From the home screen, select Setup > Fax Settings > Output Settings, and then
change the Attach Image to Report or Report Format settings.

Related Information
& “Fax Mode” on page 17
& “Fax Settings” on page 21

Setting Up to Print Fax Reports Automatically

You can make settings to print the following fax reports automatically.

Transmission Report
From the home screen, select Setup > Fax Settings > User Default Settings > Transmission Report, and then
select Print or Print on Error.
Note:
To change settings when sending a fax, press the OK button on the fax top screen, and then select Transmission Report.

Fax Log
From the home screen, select Setup > Fax Settings > Output Settings > Fax Log Auto Print, and then select
On(Every 30) or On(Time).

Related Information
& “Fax Mode” on page 17
& “Fax Settings” on page 21

Reprinting Received Faxes

You can reprint received documents that you have already printed. All of the received documents saved in the
printer's memory are printed in reverse chronological order. However, if the printer runs out of memory,
documents that have already been printed are automatically deleted starting with the oldest document.

1. Enter Fax from the home screen.

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2. Press the OK button, and then select Reprint Faxes.

3. Press the x button.

Note:
After reprinting your documents, press the y button to stop printing.

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Replacing Ink Cartridges

Checking the Ink Levels

You can check the approximate ink levels from the control panel or the computer.

Checking the Ink Levels - Control Panel

1. Enter Setup from the home screen.

2. Select Ink Levels.

Checking the Ink Levels - Windows

1. Access the printer driver window.

2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details.
Note:
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.

Related Information
& “Windows Printer Driver” on page 95

Checking the Ink Levels - Mac OS X

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click EPSON Status Monitor.

Ink Cartridge Codes

Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of
non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed.
The following are the codes for genuine Epson ink cartridges.

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Product Icon Black Cyan Magenta Yellow

WF-2650 Pen and Cross- 16 16 16 16

word
16XL* 16XL* 16XL* 16XL*

WF-2651 - 193 193 193 193

198*

* "XL" and "198" indicate large cartridge.

Note:
❏ Not all cartridges are available in all regions.
❏ For information on Epson's ink cartridge yields, visit the following website.
http://www.epson.eu/pageyield

For Australia/New Zealand

Product Black Cyan Magenta Yellow

WF-2650 220 220 220 220

220XL* 220XL* 220XL* 220XL*

* "XL" indicates large cartridge.

Note:
Not all cartridges are available in all regions.

Ink Cartridge Handling Precautions

Read the following instructions before replacing ink cartridges.

Handling precautions
❏ Store ink cartridges at normal room temperature and keep them away from direct sunlight.
❏ Epson recommends using the ink cartridge before the date printed on the package.
❏ For best results, use up ink cartridge within six months of opening the package.
❏ For best results, store ink cartridge packages with their bottom down.
❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at
least three hours before using it.
❏ Do not open the ink cartridge package until you are ready to install it in the printer. The cartridge is vacuum
packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal
printing may not be possible.
❏ Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package.

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❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or
you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage.

❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become
unusable.

❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.

❏ Install all ink cartridges; otherwise you cannot print.

❏ Do not replace ink cartridges with the power off. Do not move the print head by hand; otherwise, you may
damage the printer.
❏ Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print.
❏ Do not leave the printer with the ink cartridges removed or do not turn off the printer during cartridge
replacement.Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.

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❏ If you need to remove an ink cartridge temporarily, make sure you protect the ink supply area from dirt and
dust. Store the ink cartridge in the same environment as the printer, with the ink supply port facing down or
sideways. Do not store ink cartridges with the ink supply port facing up. Because the ink supply port is
equipped with a valve designed to contain the release of excess ink, there is no need to supply your own covers
or plugs.
❏ Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.
❏ This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of
remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is
expended, you can still use the cartridge after reinserting it back into the printer. However, when reinserting a
cartridge, some ink may be consumed to guarantee printer performance.
❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with
low ink status may not be used when reinserted.
❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the cartridge when your printer indicates to replace the cartridge. The yields quoted for you do not
include this reserve.
❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or
performance.
❏ Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement.
❏ Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.
❏ You cannot use the cartridges that came with the printer for the replacement.
❏ Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.

Ink consumption
❏ To maintain optimum print head performance, some ink is consumed from all cartridges not only during
printing but also during maintenance operations such as ink cartridge replacement and print head cleaning.
❏ When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. This is because a mixture of color inks is used to create black.
❏ The ink in the ink cartridges supplied with your printer is partly used during initial setup. In order to produce
high quality printouts, the print head in your printer will be fully charged with ink. This one-off process
consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink
cartridges.

Replacing Ink Cartridges

! Caution:
Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.

Note:
If you replace the ink cartridges while coping, the originals may move out of place. Press the y button to cancel and replace
the originals.

1. Do one of the following.

❏ When prompted to replace ink cartridges

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Check which ink cartridge needs to be replaced, press the OK button, and then press the u button.
❏ When replacing ink cartridges before they are expended
From the home screen, select Setup > Maintenance > Ink Cartridge(s) Replacement, and then press the
x button.
2. Gently shake the new ink cartridge four or five times and then remove it from its package.

3. Remove only the yellow tape.

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c Important:
❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.

❏ Do not shake cartridges after opening the package, as they may leak.

4. Open the scanner unit with the document cover closed.

5. Squeeze the tab on the ink cartridge and pull it straight up. If you cannot remove the ink cartridge, pull it
firmly.

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6. Insert the new ink cartridge, and then press it down firmly.

7. Close the scanner unit.

8. Press the x button.

Ink charging starts.

c Important:
Do not turn off the printer during ink charging. If the ink charging is incomplete, you may not be able to print.

Related Information
& “Ink Cartridge Codes” on page 77
& “Ink Cartridge Handling Precautions” on page 78

Temporarily Printing with Black Ink

When color ink is expended and black ink still remains, you can use the following settings to continue printing for
a short time using only black ink.
❏ Type of paper: plain papers, Envelope
❏ Color: Grayscale
❏ Borderless: Not selected
❏ EPSON Status Monitor 3: Enabled (for Windows only)
Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as
possible.
Note:
❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏ The available period varies depending on the usage conditions.

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Temporarily Printing with Black Ink - Windows

1. When the following window is displayed, cancel printing.

Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.

2. Access the printer driver window.

3. Clear Borderless on the Main tab.

4. Select plain papers or Envelope as the Paper Type setting on the Main tab.

5. Select Grayscale.

6. Set the other items on the Main and More Options tabs as necessary, and then click OK.

7. Click Print.

8. Click Print in Black in the window displayed.

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Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Windows” on page 36

Temporarily Printing with Black Ink - Mac OS X

Note:
To use this feature through a network, connect with Bonjour.

1. Click the printer icon in the Dock.

2. Cancel the job.

❏ Mac OS X v10.8.x to Mac OS X v10.9.x

Click next to the progress meter.

❏ Mac OS X v10.6.8 to v10.7.x
Click Delete.
Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.

3. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver).

4. Select On as the Permit temporary black printing setting.

5. Access the print dialog.

6. Select Print Settings from the pop-up menu.

7. Select any paper size except for a borderless size as the Paper Size setting.

8. Select plain papers or Envelope as the Media Type setting.

9. Select Grayscale.

10. Set the other items as necessary.

11. Click Print.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Printing Basics - Mac OS X” on page 37

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Conserving Black Ink when the Black Ink Is Low (for

Windows Only)
When black ink is running low and there is enough color ink remaining, you can use a mixture of color inks to
create black. You can continue printing while preparing a replacement black ink cartridge.
This feature is only available when you select the following settings in the printer driver.
❏ Paper Type: plain papers
❏ Quality: Standard
❏ EPSON Status Monitor 3: Enabled
Note:
❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.
❏ To maintain the quality of the print head, black ink is also consumed.

Options Description

Yes Select to use a mixture of color inks to create black. This window is displayed the next time
you print a similar job.

No Select to continue using the remaining black ink. This window is displayed the next time
you print a similar job.

Disable this feature Select to continue using the remaining black ink. This window is not displayed until you
replace the black ink cartridge and it runs low again.

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Improving Print and Scan Quality

Improving Print and Scan Quality

Checking and Cleaning the Print Head

If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. When
print quality has declined, use the nozzle check feature and check if the nozzles are clogged. If the nozzles are
clogged, clean the print head.

c Important:
Do not open the scanner unit or turn off the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.

Note:
❏ Because print head cleaning uses some ink, clean the print head only if quality declines.
❏ When ink is low you may not be able to clean the print head. Replace the appropriate ink cartridge first.
❏ If print quality has not improved after repeating nozzle check and head cleaning about four times, wait for at least six
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. If the printer
operates printing while waiting, extend the waiting time. We recommend to turn off the printer. If print quality has still
not improved, contact Epson support.

❏ To prevent the print head from drying out, always turn the printer off by pressing the P button.
❏ To keep the print head operating at its best, we recommend printing a few pages on a regular basis.

Checking and Cleaning the Print Head - Control Panel

1. Load A4-size plain paper in the printer.

2. Enter Setup from the home screen.

3. Select Maintenance > Print Head Nozzle Check.

4. Follow the on-screen instructions to print the nozzle check pattern.

Note:
The test pattern may vary by model.

5. Compare the printed check pattern with the sample shown below.
❏ All lines are printed: The print head nozzles are not clogged. Select Finish.

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❏ There are broken lines or missing segments: The print head nozzles may be clogged. Go to the next step.

6. Select Clean the print head.

7. When cleaning is finished, select Print Nozzle Check Pattern to print the nozzle check pattern again. Repeat
cleaning and printing the pattern until all lines are printed completely.

Checking and Cleaning the Print Head - Windows

1. Load A4-size plain paper in the printer.

2. Access the printer driver window.

3. Click Nozzle Check on the Maintenance tab.

4. Follow the on-screen instructions.

Related Information
& “Windows Printer Driver” on page 95

Checking and Cleaning the Print Head - Mac OS X

1. Load A4-size plain paper in the printer.

2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

3. Click Options & Supplies > Utility > Open Printer Utility.

4. Click Nozzle Check.

5. Follow the on-screen instructions.

Aligning the Print Head

If you notice a misalignment of vertical lines or blurred images, align the print head.

Aligning the Print Head - Control Panel

1. Load A4-size plain paper in the printer.

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2. Enter Setup from the home screen.

3. Select Maintenance > Print Head Alignment.

4. Select Vertical Alignment or Horizontal Alignment, and then follow the on-screen instructions to print an
alignment pattern.
❏ Vertical Alignment: Select this if your printouts look blurry or vertical ruled lines appear misaligned.
❏ Horizontal Alignment: Select this if you see horizontal banding at regular intervals.
Note:
The test pattern may vary by model.

5. Follow the on-screen instructions to align the print head.

❏ Vertical Alignment: Find and enter the number for the most solid pattern in each group.

❏ Horizontal Alignment: Find and enter the number for the least separated and overlapping pattern.

Aligning the Print Head - Windows

1. Load A4-size plain paper in the printer.

2. Access the printer driver window.

3. Click Print Head Alignment on the Maintenance tab.

4. Follow the on-screen instructions.

Related Information
& “Windows Printer Driver” on page 95

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Aligning the Print Head - Mac OS X

1. Load A4-size plain paper in the printer.

2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

3. Click Options & Supplies > Utility > Open Printer Utility.

4. Click Print Head Alignment.

5. Follow the on-screen instructions.

Cleaning the Paper Path

When the printouts are smeared or scuffed or paper does not feed correctly, clean the roller inside. You cannot use
the cleaning sheet that came with the paper.

c Important:
Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint.

1. Load A4-size plain paper in the printer.

2. Enter Setup from the home screen.

3. Select Maintenance > Paper Guide Cleaning.

4. Follow the on-screen instructions to clean the paper path.

Note:
❏ Repeat this procedure until the paper is not smeared with ink.
❏ When paper does not feed correctly, repeat these steps two or three times.

Cleaning the ADF

When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly,
clean the ADF.

c Important:
Never use alcohol or thinner to clean the printer. These chemicals can damage the printer.

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1. Open the ADF cover.

2. Use a soft, dry, clean cloth to clean the roller and the interior of the ADF.

3. Open the document cover.

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4. Clean the part that is shown in the illustration.

Note:
❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner
and a soft cloth to remove it. Wipe off all remaining liquid.
❏ Do not press the glass surface too hard.
❏ Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan quality.

Cleaning the Scanner Glass

When the copies or scanned images are smeared or scuffed, clean the scanner glass.

c Important:
Never use alcohol or thinner to clean the printer. These chemicals can damage the printer.

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1. Open the document cover.

2. Use a soft, dry, clean cloth to clean the surface of the scanner glass.
Note:
❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner
and a soft cloth to remove it. Wipe off all remaining liquid.
❏ Do not press the glass surface too hard.
❏ Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan quality.

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Applications and Network Service Information

Applications and Network Service

Information

Epson Connect Service

Using Epson Connect, you can print from your smartphone, tablet PC, or laptop, anytime and practically
anywhere. You can also send scanned images to the Cloud service.
The following features are available for your printer.

Email Print Epson iPrint remote print Scan to Cloud Remote Print Driver

✓ ✓ ✓ ✓

See the Epson Connect portal website for details.

https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)

Web Config
Web Config is an application that allows you to manage the printer status or settings on a Web browser from a
computer or smart device. You can confirm the printer status or change the network and printer settings. To use
the Web Config, connect the printer and device to the same network.
Note:
The following browsers are supported.

OS Browser

Windows XP or later Internet Explorer 8 or later, Firefox*, Chrome*

Mac OS X v10.6.8 or later Safari*, Firefox*, Chrome*

iOS* Safari*

Android 2.3 or later Default browser

Chrome OS* Default browser

*: Use the latest version.

Running Web Config on a Web Browser

1. Check the printer's IP address.
Select Setup > Network Settings > Network Status > Wired LAN/Wi-Fi Status or Wi-Fi Status from the
home screen, and then check the printer's IP address.

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2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint.

Related Information
& “Using Epson iPrint” on page 52

Running Web Config on Windows

1. Access the devices and printers screen in Windows.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound.

2. Right-click on your printer and select Properties.

3. Select the Web Service tab and click the URL.

Running Web Config on Mac OS X

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

2. Click Options & Supplies> Show Printer Webpage.

Necessary Applications
Windows Printer Driver
The printer driver is an application that controls the printer according to the print commands from other
applications. Making settings on the printer driver provides the best printing results. You can also check the status
of the printer or keep it in top operating condition using the printer driver utility.

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Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.

Accessing the printer driver from applications

To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations differ depending on the application. See the application's help for details.

Accessing the printer driver from the control panel

To make settings that apply to all of the applications, access from the control panel.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Select printing preferences.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.

Starting the utility

Access the printer driver window. Click the Maintenance tab.

Restricting Available Settings for the Windows Printer Driver

Administrators can restrict the following printer driver settings for each user to prevent unintended changes of the
settings.
❏ Anti-Copy Pattern
❏ Watermark
❏ Header/Footer
❏ Color
❏ 2-Sided Printing
❏ Multi-Page
Note:
Log on to your computer as an administrator.

1. Open the Optional Settings tab in printer properties.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

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Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer, or press and hold it and then select Printer properties. Click the Optional Settings
tab.
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer, and then select Printer properties. Click the Optional Settings tab.
❏ Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your
printer, and then select Properties. Click the Optional Settings tab.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes.
Right-click on your printer, and then select Properties. Click the Optional Settings tab.

2. Click Driver Settings.

3. Select the feature that you want to restrict.

See the online help for explanations of the setting items.

4. Click OK.

Making Operation Settings for the Windows Printer Driver

You can make settings such as enabling EPSON Status Monitor 3.

1. Access the printer driver window.

2. Click Extended Settings on the Maintenance tab.

3. Make the appropriate settings, and then click OK.

See the online help for explanations of the setting items.

Related Information
& “Windows Printer Driver” on page 95

Mac OS X Printer Driver

The printer driver is an application that controls the printer according to the print commands from other
applications. Making settings on the printer driver provides the best printing results. You can also check the status
of the printer or keep it in top operating condition using the printer driver utility.

Accessing the printer driver from applications

Select Print from the File menu. If necessary, click Show Details (or d) to expand the print window.
Note:
Operations differ depending on the application. See the application's help for details.

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Starting the utility

Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.

Making Operation Settings for the Mac OS X Printer Driver

You can make various settings such as skipping blank pages and enabling/disabling high speed printing.

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver).

2. Make the appropriate settings, and then click OK.

❏ Thick paper and envelopes: Prevents the ink from smearing when printing on thick paper. However, the
print speed may be slower.
❏ Skip Blank Page: Avoids printing blank pages.
❏ Quiet Mode: Prints quietly. However, the print speed may be slower.
❏ Permit temporary black printing: Prints only with black ink temporarily.
❏ High Speed Printing: Prints when the print head moves in both directions. The print speed is faster, but the
quality may decline.
❏ Remove white borders: Removes unnecessary margins during borderless printing.
❏ Warning Notifications: Allows the printer driver to display warning notifications.
❏ Establish bidirectional communication: Usually, this should be set to On. Select Off when acquiring the
printer information is impossible because the printer is shared with Windows computers on a network or
for any other reason.
❏ Lower Cassette: Add the optional paper cassette units to the paper source.
Note:
The availability of these settings varies by model.

Related Information
& “Temporarily Printing with Black Ink” on page 83

EPSON Scan (Scanner Driver)

EPSON Scan is an application for controlling scanning. You can adjust the size, resolution, brightness, contrast,
and quality of the scanned image.
Note:
You can also start EPSON Scan from a TWAIN-compliant scanning application.

Starting on Windows
Note:
For Windows Server operating systems, you need to install the Desktop Experience feature.

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

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❏ Except for Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Click the start button, and select All Programs or Programs > EPSON > EPSON Scan > EPSON Scan.

Starting on Mac OS X
Note:
EPSON Scan does not support the Mac OS X fast user switching feature. Turn off fast user switching.

Select Go > Applications > Epson Software > EPSON Scan.

Epson Event Manager

Epson Event Manager is an application that allows you to manage scanning from the control panel and save images
to a computer. You can add your own settings as presets, such as the document type, the save folder location, and
the image format. See the application's help for details.
Note:
Windows Server operating systems are not supported.

Starting on Windows
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Software > Event Manager.

Starting on Mac OS X
Select Go > Applications > Epson Software > Event Manager.

PC-FAX Driver (Fax Driver)

PC-FAX driver is an application that allows you to send a document created on a separate application as a fax
directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for
details.
Note:
❏ Windows Server operating systems are not supported.
❏ The operation differs depending on the application you used to create the document. See the application's help for details.

Accessing from Windows

In the application, select Print or Print Setup from the File menu. Select your printer (FAX), and then click
Preferences or Properties.

Accessing from Mac OS X

In the application, select Print from the File menu. Select your printer (FAX) as the Printer setting, and then select
Fax Settings or Recipient Settings from the pop-up menu.

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FAX Utility
FAX Utility is an application that allows you to configure various settings for sending faxes from a computer. You
can create or edit the contacts list to be used when sending a fax, configure to save received faxes in PDF format on
the computer, and so on. See the application's help for details.
Note:
❏ Windows Server operating systems are not supported.
❏ Make sure you have installed the printer driver before installing FAX Utility.

Starting on Windows
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.

Starting on Mac OS X

Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer (FAX). Click Options & Supplies > Utility > Open Printer Utility.

Epson Easy Photo Print

Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can
preview the photo image and adjust the images or position. You can also print photos with a frame. See the
application's help for details.
Note:
❏ Windows Server operating systems are not supported.
❏ To use this application, the printer driver needs to be installed.

Starting on Windows
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Software > Epson Easy Photo
PrintE-Photo.

Starting on Mac OS X
Select Go > Applications > Epson Software > Epson Easy Photo Print.

E-Web Print (for Windows Only)

E-Web Print is an application that allows you to easily print web pages with various layouts. See the application's
help for details. You can access the help from the E-Web Print menu on the E-Web Print tool bar.
Note:
Windows Server operating systems are not supported.

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Starting
When you install E-Web Print, it is displayed in your browser. Click Print or Clip.

Presto! PageManager
Presto! PageManager is an application that allows you to scan, manage, and share your photos or documents.
Note:
❏ The Presto! PageManager software CD may be supplied with your printer.
❏ The Presto! PageManager software CD may not be supplied in some countries.
❏ Windows Server operating systems are not supported.

Starting on Windows
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Presto! PageManager > Presto!
PageManager.

Starting on Mac OS X
Select Go > Applications > Presto! PageManager > Presto! PageManager.

EPSON Software Updater

EPSON Software Updater is an application that checks for new or updated software on the internet and installs it.
You can also update the printer's firmware and manual.
Note:
Windows Server operating systems are not supported.

Starting on Windows
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs (or Programs) > Epson Software > EPSON Software Updater.

Starting on Mac OS X
Select Go > Applications > Epson Software > EPSON Software Updater.

EpsonNet Config
EpsonNet Config is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Config or the application's help for more details.

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Starting on Windows
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏ Except for Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Click the start button, and select All Programs (or Programs) > EpsonNet > EpsonNet Config V4 > EpsonNet
Config.

Starting on Mac OS X
Select Go > Applications > Epson Software > EpsonNet > EpsonNet Config V4 > EpsonNet Config.

Uninstalling Applications
Note:
Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.

Uninstalling Applications - Windows

1. Press the P button to turn off the printer.

2. Quit all running applications.

3. Open Control Panel:

❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏ Except for Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Click the start button and select Control Panel.

4. Open Uninstall a program (or Add or Remove Programs):

❏ Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows Server 2012/
Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.

5. Select the application you want to uninstall.

6. Uninstall the applications:

❏ Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows Server 2012/
Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.

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7. Follow the on-screen instructions.

Uninstalling Applications - Mac OS X

1. Download the Uninstaller using EPSON Software Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.

2. Press the P button to turn off the printer.

3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the menu > Printers &
Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.

4. Quit all running applications.

5. Select Go > Applications > Epson Software > Uninstaller.

6. Select the application you want to uninstall, and then click Uninstall.

c Important:
The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer
driver again.

Note:
If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall,
and then drag it to the trash icon.

Related Information
& “EPSON Software Updater” on page 101

Installing Applications
If your computer is connected to a network, install the latest applications available on the website. If you are unable
to download the applications from the website, install them from the software disc that came with the printer.
Note:
❏ Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏ When reinstalling an application, you need to uninstall it first.

1. Quit all running applications.

2. When installing the printer driver or EPSON Scan, disconnect the printer and the computer temporarily.
Note:
Do not connect the printer and the computer until you are instructed to do so.

3. Install the applications by following the instructions on the website below.

http://epson.sn

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Related Information
& “Uninstalling Applications” on page 102

Updating Applications and Firmware

You may be able to clear certain problems and improve or add functions by updating the applications and the
firmware. Make sure you use the latest version of the applications and firmware.

1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.

2. Start EPSON Software Updater, and update the applications or the firmware.

c Important:
Do not turn off the computer or the printer while updating.

Note:
If you cannot find the application you want to update in the list, you cannot update using the EPSON Software
Updater. Check for the latest versions of the applications from your local Epson website.
http://www.epson.com

Related Information
& “EPSON Software Updater” on page 101

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Solving Problems

Checking the Printer Status

You can check error messages and the approximate ink levels on the LCD screen or the computer.

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.

Error Messages Solutions

Printer Error 0xXX Remove any paper or protective material in the printer. If the error
message is still displayed, contact your dealer.
Turn the power off and on again. For details, see
your documentation.

You need to replace the following ink To ensure you receive premium print quality and to help protect your
cartridge(s). print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.

A printer's ink pad is nearing the end of its Contact Epson or an authorised Epson service provider to replace the
service life. ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.
Please contact Epson Support.
Press the x button to resume printing.

A printer's ink pad is at the end of its service life. Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.
Please contact Epson Support.

Communication error. Connect the computer and the printer correctly. If you are connecting
over a network, see the Network Guide. If the error message is still
Check if the computer is connected.
displayed, make sure that EPSON Scan and Epson Event Manager are
installed on the computer.

Invalid IP address and subnet mask. See theNetwork Guide.

Enter them correctly. See your documentation.

No dial tone detected. This problem might be resolved by selecting Setup > Fax Settings >
Basic Settings > Line Type and then selecting PBX. If your phone
system requires an external access code to get an outside line, set the
access code after selecting PBX. Use # (hash) instead of the actual access
code when entering an outside fax number. This makes connection
more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.

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Error Messages Solutions

Recovery Mode The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.

* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the
pad, the product is designed to stop printing when the pad has reached its limit. Whether and how often this is required
will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles
that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in
accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be
performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

Related Information
& “Contacting Epson Support” on page 138
& “Installing Applications” on page 103
& “Updating Applications and Firmware” on page 104

Checking the Printer Status - Windows

1. Access the printer driver window.

2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details.
Note:
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.

Related Information
& “Windows Printer Driver” on page 95

Checking Printer Status - Mac OS X

1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.

2. Click Options & Supplies > Utility > Open Printer Utility.

3. Click EPSON Status Monitor.

Removing Jammed Paper

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.

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c Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.

Removing Jammed Paper from Inside the Printer

! Caution:
❏ Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be
injured.
❏ Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.

1. Open the scanner unit with the document cover closed.

2. Remove the jammed paper.

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c Important:
Do not touch the white flat cable or translucent part inside the printer. Doing so may cause a malfunction.

3. Close the scanner unit.

Removing Jammed Paper from the Paper Cassette

1. Close the output tray.

2. Pull out the paper cassette.

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3. Remove the jammed paper.

4. Align the edges of the paper and slide the edge guides to the edges of the paper.

5. Insert the paper cassette in the printer.

Removing Jammed Paper from the Rear Cover

1. Remove the rear cover.

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2. Remove the jammed paper.

3. Remove jammed paper from the rear cover.

4. Open the cover of the rear cover.

5. Remove the jammed paper.

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6. Close the cover of the rear cover, and then insert the rear cover in the printer.

Removing Jammed Paper from the ADF

! Caution:
Be careful not to trap your fingers when closing the document cover. Otherwise you may be injured.

1. Open the ADF cover.

2. Remove the jammed paper.

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3. Open the document cover.

4. Remove the jammed paper.

5. Close the document cover.

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6. Raise the ADF input tray, and then remove the jammed paper.

7. Close the ADF cover.

Paper Does Not Feed Correctly

Check the following if the paper jams, paper feeds at a slant, several sheets of paper feed at a time, no paper feeds,
or paper is ejected.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
❏ Use paper supported by this printer.
❏ Follow the paper handling precautions.
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load
above the line just under the d symbol inside the edge guide.
❏ Insert the paper cassette all the way.
❏ When multiple sheets of paper feed at once during manual 2-sided printing, remove any paper which is loaded
in the paper source before you reload the paper.
❏ Load and eject paper without printing to clean the paper path.
❏ Make sure the paper size and paper type settings of the paper source are correct.

Related Information
& “Environmental Specifications” on page 133
& “Available Paper and Capacities” on page 26
& “Paper Handling Precautions” on page 25
& “Loading Paper in the Paper Cassette” on page 27
& “Cleaning the Paper Path” on page 90

Original Does Not Feed in the ADF

❏ Use originals supported by the ADF.
❏ Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals.

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❏ Clean the inside of the ADF.

❏ Do not load above the line just under the d symbol inside the ADF edge guide.
❏ Check that the ADF icon appears on the control panel. If it does not appear, place the originals again.

Related Information
& “Available Originals for the ADF” on page 31
& “Placing Originals on the ADF” on page 31
& “Cleaning the ADF” on page 90

Power and Control Panel Problems

Power Does Not Turn On
❏ Hold down the P button for a little longer.
❏ Make sure the power cord is securely plugged in.

Power Does Not Turn Off

Hold down the P button for a little longer. If you still cannot turn off the printer, unplug the power cord. To
prevent the print head from drying out, turn the printer back on and turn it off by pressing the P button.

LCD Screen Gets Dark

The printer is in sleep mode. Press any button on the control panel to return the LCD screen to its former state.

Printer Does Not Print

Check the following if the printer does not operate or prints nothing.
❏ Connect the interface cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If you are using the printer over a network, make sure the printer is connected to the network. You can check
the status by checking the indicators on the control panel or by printing the network status sheet. If the printer
is not connected to the network, see the Network Guide.
❏ If you are printing a large image, the computer may not have enough memory. Print the image at a lower
resolution or a smaller size.

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❏ In Windows, click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not offline or pending.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark
on the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏ In Mac OS X, make sure the printer status is not Pause.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
❏ Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏ You may not be able to use the printer through AirPrint if the necessary protocols or settings have been
disabled. Enable AirPrint using Web Config.

Related Information
& “Canceling Printing” on page 54
& “Checking and Cleaning the Print Head” on page 87
& “Web Config” on page 94

Printout Problems
Print Quality Is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors,
misalignment, and mosaic-like patterns in the prints.
❏ Use paper supported by this printer.
❏ Do not print on paper that is damp, damaged, or too old.
❏ If the paper is curled or the envelope is puffed up, flatten it.
❏ When printing images or photos, print using high-resolution data. Images on websites are often low resolution
although they look good enough on the display, and so print quality may decline.
❏ Select the appropriate paper type setting on the control panel or in the printer driver for the type of paper
loaded in the printer.
❏ Print using a high quality setting on the control panel or in the printer driver.
❏ If you have selected Standard-Vivid as the quality setting on the Windows printer driver, change to Standard. If
you have selected Normal-Vivid as the quality setting on the Mac OS X printer driver, change to Normal.

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❏ When images or photos are printed in unexpected colors, adjust the color and then print again. The automatic
color correction feature uses the standard PhotoEnhance correction mode. Try another PhotoEnhance
correction mode by selecting an option other than Auto Correct as the Scene Correction setting. If the
problem continues, use any other color correction feature other than PhotoEnhance.
❏ Windows
Select Custom as the Color Correction setting on the printer driver's More Options tab. Click Advanced,
and then select anything other than PhotoEnhance as the Color Management setting.
❏ Mac OS X
Select Color Matching from the print dialog's pop-up menu, and then select EPSON Color Controls. Select
Color Options from the pop-up menu, and then select anything other than PhotoEnhance.
❏ Disable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and vertical lines may be misaligned. If you disable this feature, printing may slow
down.
❏ Windows
Clear High Speed on the printer driver's More Options tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the High Speed
Printing setting.
❏ Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏ Align the print head.
❏ If misalignment appears at intervals of 3.3 cm, align the print head.
❏ Do not stack the paper immediately after printing.
❏ Dry the printouts completely before filing or displaying them. When drying the printouts, avoid direct sun light,
do not use a dryer, and do not touch the printed side of paper.
❏ Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine
Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
❏ Epson recommends using the ink cartridge before the date printed on the package.
❏ For best results, use up ink cartridge within six months of opening the package.
❏ When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.

Related Information
& “Paper Handling Precautions” on page 25
& “List of Paper Types” on page 27
& “Checking and Cleaning the Print Head” on page 87
& “Aligning the Print Head” on page 88
& “Available Paper and Capacities” on page 26

Copy Quality Is Poor

Check the following if uneven colors, smears, dots, or straight lines appear in the copied image.
❏ Load and eject paper without printing to clean the paper path.

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❏ Clean the scanner glass and the document cover.

❏ Clean the roller in the ADF.
❏ Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard.
❏ If a moire (cross-hatch) pattern appears, change the reduce and enlarge setting or place the original at a slightly
different angle.

Related Information
& “Cleaning the Paper Path” on page 90
& “Cleaning the Scanner Glass” on page 92
& “Cleaning the ADF” on page 90
& “Print Quality Is Poor” on page 115

An Image of the Reverse Side of the Original Appears in the Copied

Image
❏ For a thin original, place the original on the scanner glass and then place a piece of black paper over it.
❏ Lower the copy density setting on the control panel.

The Position, Size, or Margins of the Printout Are Incorrect

❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the copy are cropped off, move the original slightly
away from the corner.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area may extend
to include the dust or stains, resulting in the wrong printing position or small images.
❏ Select the appropriate size setting for the original on the control panel.
❏ Select the appropriate paper size setting on the control panel or in the printer driver.
❏ Adjust the margin setting in the application so that it falls within the printable area.
❏ During borderless printing, the image is slightly enlarged and the protruding area is cropped. Adjust the
amount of enlargement.
❏ Windows
Click Settings from Borderless on the printer driver's Main tab, and then select the amount of enlargement.
❏ Mac OS X
Adjust the Expansion setting from the print dialog's Print Settings menu.

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❏ If margins still appear even during borderless printing, try the following settings.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Remove white borders.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Remove white
borders setting.

Related Information
& “Loading Paper in the Paper Cassette” on page 27
& “Placing Originals” on page 31
& “Cleaning the Scanner Glass” on page 92
& “Printable Area” on page 129

Paper Is Smeared or Scuffed

Check the following if the paper is smeared or scuffed when printing.
❏ Clean the paper path.
❏ Clean the scanner glass and the document cover.
❏ Load paper in the correct direction.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
❏ When printing high-density data such as images or graphs using automatic 2-sided printing, lower the print
density setting and choose a longer drying time.
❏ When the paper is smeared during copying, lower the copy density setting on the control panel.

Related Information
& “Cleaning the Paper Path” on page 90
& “Cleaning the Scanner Glass” on page 92
& “Loading Paper in the Paper Cassette” on page 27
& “Copy Mode” on page 15
& “Printing on 2-Sides” on page 39
& “Print Quality Is Poor” on page 115

Printed Characters Are Incorrect or Garbled

❏ Connect the interface cable securely to the printer and the computer.
❏ Cancel any paused print jobs.
❏ Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled
text may be printed next time you start the computer.

Related Information
& “Canceling Printing” on page 54

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The Printed Image Is Inverted

Clear any mirror image settings in the printer driver or the application.
❏ Windows
Clear Mirror Image on the printer driver's More Options tab.
❏ Mac OS X
Clear Mirror Image from the print dialog's Print Settings menu.

The Printout Problem Could Not be Cleared

If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the
printer driver.

Related Information
& “Uninstalling Applications” on page 102
& “Installing Applications” on page 103

Printing Is Too Slow

❏ When printing continuously for approximately more than 10 minutes, printing slows down to prevent the
printer mechanism from overheating and being damaged. However, you can continue printing. To return the
printer to normal printing speed, leave the printer idle for at least 30 minutes. The printer does not recover if the
power is off.
❏ Close any unnecessary applications.
❏ Lower the quality setting on the control panel or the printer driver. High quality printing slows down the
printing speed.
❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏ Windows
Select High Speed on the printer driver's More Options tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the High Speed
Printing setting.
❏ Disable quiet mode. This feature slows down the printing speed.
❏ Windows
Select Off as the Quiet Mode setting on the printer driver's Main tab.
❏ Mac OS X
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode
setting.

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Cannot Start Scanning

❏ If you are scanning with the ADF, check that the document cover and ADF cover are closed.
❏ Connect the interface cable securely to the printer and the computer.
❏ If you are using a USB hub, connect the printer directly to the computer.
❏ When using the printer on a network, make sure the printer is connected to the network properly. You can
check the connection status from the network icon on the printer window and by printing a network status
sheet. If the printer is not connected to the network, see the Network Guide.
❏ Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan.
❏ If you are using any TWAIN-compliant applications, select the printer (scanner) you are using.
❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then
re-install EPSON Scan. See the following to access Scanner and Camera.
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show
Scanner and Camera, and then check if the printer is displayed.
❏ Windows 7/Windows Server 2008 R2
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View
scanners and cameras, and then check if the printer is displayed.
❏ Windows Vista/Windows Server 2008
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then
check if the printer is displayed.
❏ Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and
then check if the printer is displayed.
❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or
PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan.

Related Information
& “Uninstalling Applications” on page 102
& “Installing Applications” on page 103

Cannot Start Scanning when Using the Control Panel

❏ Make sure EPSON Scan and Epson Event Manager are installed correctly.
❏ Check the scanning setting assigned in Epson Event Manager.

Related Information
& “Cannot Start Scanning” on page 120

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Scanned Image Problems

Scan Quality Is Poor
❏ Clean the scanner glass and the document cover.
❏ Clean the roller in the ADF.
❏ Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass. Uneven colors, smears, or dots may appear when the original or the document cover are pressed too hard.
❏ Remove dust from the original.
❏ Make the appropriate document type settings on the control panel.
❏ Scan at a higher resolution.
❏ Adjust the image in EPSON Scan, and then scan. See the EPSON Scan help for details.

Related Information
& “Cleaning the Scanner Glass” on page 92
& “Cleaning the ADF” on page 90
& “Scan Mode” on page 16

Characters Are Blurred

❏ In Office Mode in EPSON Scan, select Image Option on the Image Adjustment tab, and then select Text
Enhancement.
❏ In Professional Mode in EPSON Scan, select Document as the Auto Exposure Type in the Original settings.
❏ Adjust the threshold settings in EPSON Scan.
❏ Office Mode
Select Black & White as the Image Type on the Main Settings tab, and then adjust the threshold setting on
the Image Adjustment tab.
❏ Professional Mode
Select Black & White as the Image Type setting, and then adjust the threshold setting.
❏ Scan at a higher resolution.

An Image of the Reverse Side of the Original Appears in the

Scanned Image
❏ For a thin original, place the original on the scanner glass and then place a piece of black paper over it.
❏ Make the appropriate document type settings on the control panel or in EPSON Scan.
❏ In Office Mode in EPSON Scan, select Image Option on the Image Adjustment tab, and then select Text
Enhancement.

Related Information
& “Scan Mode” on page 16

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Moiré (Cross-Hatch) Patterns Appear in the Scanned Image

❏ Place the original at a slightly different angle.
❏ Select Descreening in EPSON Scan.
❏ Change the resolution setting on the control panel or in EPSON Scan.

Related Information
& “Scan Mode” on page 16

Scanning Area or Direction Is Not Correct

❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the scanned image are cropped off, move the original
slightly away from the corner.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.
❏ When you place multiple originals on the scanner glass to scan them separately, but they are scanned onto a
single file, place the originals at least 20 mm (0.8 inch) apart. If the problem continues, place one original at a
time.
❏ When scanning from the control panel, set the scan area correctly.
❏ When scanning using the thumbnail preview in EPSON Scan, move the original 4.5 mm (0.18 inch) away from
the edges of the scanner glass. In other situations, move the original 1.5 mm (0.06 inch) away from the edges of
the scanner glass.
❏ When using the thumbnail preview for a large original in Professional Mode, the scanning area may not be
correct. When previewing in EPSON Scan, create marquees of the area you want to scan on the Normal tab in
the Preview window.
❏ Click Configuration in EPSON Scan, and then clear Auto Photo Orientation on the Preview tab.
❏ If Auto Photo Orientation in EPSON Scan does not work as intended, see the EPSON Scan help.
❏ When scanning with EPSON Scan the available scanning area may be restricted if the resolution setting is too
high. Lower the resolution or adjust the scanning area in the Preview window.

Related Information
& “Placing Originals” on page 31
& “Cleaning the Scanner Glass” on page 92
& “Scan Mode” on page 16

The Scanned Image Problem Could Not be Cleared

If you have tried all of the solutions and have not solved the problem, click Configuration in the EPSON Scan
window, and then click Reset All on the Other tab to initialize the EPSON Scan settings. If initialization does not
solve the problem uninstall and re-install EPSON Scan.

Related Information
& “Uninstalling Applications” on page 102

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& “Installing Applications” on page 103

Other Scanning Problems

Thumbnail Preview Does Not Work Properly
See the EPSON Scan help.

Scanning Is Too Slow

❏ Lower the resolution.
❏ Click Configuration in EPSON Scan, and then disable Quiet Mode on the Other tab.

Related Information
& “Scan Mode” on page 16

Scanning Stops when Scanning to PDF/Multi-TIFF

❏ When scanning using EPSON Scan, you can scan up to 999 pages in PDF format and up to 200 pages in Multi-
TIFF format. When scanning using the control panel, you can scan up to 50 pages in PDF format and in Multi-
TIFF format.
❏ When scanning large volumes, we recommend scanning in grayscale.
❏ Increase the free space on the computer's hard disk. Scanning may stop if there is not enough free space.
❏ Try scanning at a lower resolution. Scanning stops if the total data size reaches the limit.

Related Information
& “Scan Mode” on page 16

Problems when Sending and Receiving Faxes

Cannot Send or Receive Faxes
❏ Use Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏ Check the Line Type setting. Setting this to PBX may solve the problem. If your phone system requires an
external access code to get an outside line, register the access code to the printer, and enter # (hash) at the
beginning of a fax number when sending.
❏ If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
❏ Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏ To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a
separate DSL filter to the line. Contact your DSL provider.

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❏ If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
❏ Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is off.
❏ To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or to a
network, and that the printer driver and the PC-FAX Driver have been installed on the computer. The PC-FAX
Driver is installed together with the FAX Utility.
❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏ Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏ Windows 7
Click the start button, and then select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏ Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Windows XP
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes.
❏ In Mac OS X, check the following.

❏ Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer (fax) displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX
(IP)". If the printer (fax) is not displayed, click + and then register the printer (fax).

❏ Select System Preferences from the menu, select Printers & Scanners (or Print & Scan,Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).

Related Information
& “Fax Settings” on page 21
& “Making Settings for a PBX Phone System” on page 69
& “Connecting the Printer to a Phone Line” on page 64
& “Uninstalling Applications” on page 102
& “Installing Applications” on page 103

Cannot Send Faxes

❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.

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Related Information
& “Fax Settings” on page 21
& “Cannot Send or Receive Faxes” on page 123

Cannot Send Faxes to a Specific Recipient

Check the following if you cannot send faxes to a specific recipient due to an error.
❏ If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the
call ends with an error. Dial using a connected telephone to check how long it takes before you hear a fax tone. If
it takes more than 50 seconds, add pauses after the fax number to send the fax. Press to enter the pause. A
hyphen is entered as the pause mark. One pause is about three seconds. Add multiple pauses as needed.
❏ If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient from the contacts list, press the r button, and then select Edit. On
the Add Entry screen, change Fax Speed to Slow(9,600bps).

Related Information
& “Sending Faxes Dialing from the External Phone Device” on page 70
& “Managing Contacts” on page 34
& “Cannot Send or Receive Faxes” on page 123

Cannot Send Faxes at a Specified Time

Set the date and the time correctly on the control panel.

Related Information
& “Sending Faxes at a Specified Time (Send Fax Later)” on page 71
& “Setup Mode” on page 18

Cannot Receive Faxes

❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.

Related Information
& “Fax Settings” on page 21
& “Cannot Send or Receive Faxes” on page 123

Memory Full Error Occurs

❏ If the printer has been set to save received faxes on a computer, turn on the computer that is set to save the
faxes. Once the faxes are saved in the computer, they are deleted from the printer's memory.

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❏ Even though the memory is full, you can send a monochrome fax by using the Direct Send feature. Or divide
your originals into two or more to send them in several batches.
❏ If the printer cannot print a received fax due to a printer error, such as a paper jam, the memory full error may
occur. Solve the printer problem, and then contact the sender and ask them to send the fax again.

Related Information
& “Saving Received Faxes” on page 74
& “Fax Mode” on page 17
& “Removing Jammed Paper” on page 106
& “Replacing Ink Cartridges” on page 77

Sent Fax Quality Is Poor

❏ Clean the scanner glass and the document cover.
❏ Clean the roller in the ADF.
❏ Change the Resolution setting on the control panel. If your originals contain both text and photos, select
Photo.
❏ Change the Density setting on the control panel.
❏ Enable the ECM setting on the control panel.

Related Information
& “Fax Mode” on page 17
& “Fax Settings” on page 21
& “Cleaning the Scanner Glass” on page 92
& “Cleaning the ADF” on page 90

Faxes Are Sent at the Wrong Size

❏ When sending a fax using the scanner glass, place the original correctly aligning its corner with the origin mark.
❏ Clean the scanner glass and the document cover. If there is dust or stains on the glass, the scanning area may
extend to include the dust or stains, resulting in the wrong scanning position or small images.

Related Information
& “Fax Mode” on page 17
& “Placing Originals” on page 31
& “Cleaning the Scanner Glass” on page 92

Received Fax Quality Is Poor

❏ Enable the ECM setting on the control panel.
❏ Contact the sender and ask them to send at a higher quality mode.
❏ Reprint the received fax.

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Related Information
& “Fax Settings” on page 21
& “Reprinting Received Faxes” on page 75

Received Faxes Are Not Printed

If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.

Related Information
& “Checking the Printer Status” on page 105
& “Removing Jammed Paper” on page 106
& “Replacing Ink Cartridges” on page 77

Other Faxing Problems

Cannot Make Calls on the Connected Telephone
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone
through the receiver, connect the phone cable correctly.

Related Information
& “Connecting Your Phone Device to the Printer” on page 66

Answering Machine Cannot Answer Voice Calls

On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for
your answering machine.

Related Information
& “Fax Settings” on page 21
& “Settings for the Answering Machine” on page 72

Sender's Fax Number Not Displayed on Received Faxes or the

Number Is Wrong
The sender may not have set the fax header information or may have set it incorrectly. Contact the sender.

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Other Problems
Slight Electric Shock when Touching the Printer
If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.
Install a ground wire to the computer that is connected to the printer.

Operation Sounds Are Loud

If operations sounds are too loud, enable quiet mode. However, this may slow down printer operations.
❏ Windows printer driver
Select On as the Quiet Mode setting on the Main tab.
❏ Mac OS X printer driver
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver). Select On as Quiet Mode.
❏ EPSON Scan
Click Configuration, and then set Quiet Mode on the Other tab.

The ADF Does Not Work

There may be dust in the hole at the front-left of the scanner glass. Clean out any dust.

Scanning from ADF Slows Down

When scanning using ADF continuously for approximately more than five minutes, scanning slows down to
prevent the scanner mechanism from overheating and being damaged. However, you can continue scanning. To
regain normal scanning speed, leave the ADF idle for at least 30 minutes. Scanning speed does not recover if the
power is off.

The Date and Time Are Incorrect

Set the date and the time correctly on the control panel. After a power failure caused by a lightning strike or if the
power is left off for a long time, the clock may show the wrong time.

Related Information
& “Setup Mode” on page 18

Application Is Blocked by a Firewall (for Windows Only)

Add the application to the Windows Firewall allowed program in security settings on the Control Panel.

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Appendix

Technical Specifications
Printer Specifications
Print Head Nozzle Placement Black ink nozzles: 400
Color ink nozzles: 128 for each color

Weight of Paper Plain Paper 64 to 90 g/m2(17 to 24lb)

Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb)

Printable Area
Print quality may decline in the shaded areas due to the printer's mechanism.

Single sheets (normal printing)

A 3.0 mm (0.12 in.)

B 47.0 mm (1.85 in.)

C 45.0 mm (1.77 in.)

Single sheets (borderless printing)

A 50.0 mm (1.97 in.)

B 48.0 mm (1.89 in.)

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Envelopes

A 3.0 mm (0.12 in.)

B 5.0 mm (0.20 in.)

C 18.0 mm (0.71 in.)

D 47.0 mm (1.85 in.)

Scanner Specifications
Scanner Type Flatbed

Photoelectric Device CIS

Effective Pixels 10200 × 14040 pixels (1200 dpi)

Maximum Document Size 216 × 297 mm (8.5 × 11.7 in.)

A4, Letter

Scanning Resolution 1200 dpi (main scan)

2400 dpi (sub scan)

Output Resolution 50 to 4800, 7200, 9600 dpi

(50 to 4800 dpi in 1 dpi increments.)

Color Depth Color

❏ 48 bits per pixel internal (16 bits per pixel per color internal)
❏ 24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏ 16 bits per pixel internal
❏ 8 bits per pixel external
Black and white
❏ 16 bits per pixel internal
❏ 1 bits per pixel external

Light Source LED

Interface Specifications
For Computer Hi-Speed USB

Fax Specifications
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)

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Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems

Speed Up to 33.6 kbps

Resolution Monochrome
❏ Standard: 8 pel/mm × 3.85 line/mm (203 pel/in. × 98 line/in.)
❏ Fine: 8 pel/mm × 7.7 line/mm (203 pel/in. × 196 line/in.)
❏ Photo: 8 pel/mm × 7.7 line/mm (203 pel/in. × 196 line/in.)
Color
❏ Fine: 200 × 200 dpi
❏ Photo: 200 × 200 dpi

Page Memory Up to 100 pages (when received ITU-T No.1 chart in monochrome draft mode)

Redial* 2 times (with 1 minute intervals)

Interface RJ-11 Phone Line, RJ-11 Telephone set connection

* The specifications may differ by country or region.

Wi-Fi Specifications
Standards IEEE802.11b/g/n

Frequency Range 2.4 GHz

Coordination Modes Infrastructure, Ad hoc*1, Wi-Fi Direct*2*3

Wireless Securities WEP (64/128bit), WPA2-PSK (AES)*4

*1 Not supported for IEEE 802.11n.

*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with Wi-Fi connection (infrastructure).
*4 Complies with WPA2 standards with support for WPA/WPA2 Personal.

Security Protocol
SSL/TLS HTTPS Server/Client, IPPS

Supported Third Party Services

AirPrint Print iOS 5 or later/Mac OS X v10.7.x or later

Scan Mac OS X v10.9.x or later

Fax Mac OS X v10.9.x or later

Google Cloud Print

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Dimensions
Dimensions Storage
❏ Width: 425 mm (16.7 in.)
❏ Depth: 360 mm (14.2 in.)
❏ Height: 230 mm (9.1 in.)
Printing
❏ Width: 425 mm (16.7 in.)
❏ Depth: 559 mm (22.0 in.)
❏ Height: 230 mm (9.1 in.)

Weight* Approx. 6.6 kg (14.6 lb)

* Without the ink cartridges and the power cord.

Electrical Specifications
Model 100 to 240 V Model 220 to 240 V Model

Rated Frequency Range 50 to 60 Hz 50 to 60 Hz

Rated Current 0.5 to 0.3 A 0.3 A

Power Consumption (with USB Con- Standalone copying: Approx. 14 W Standalone copying: Approx. 14 W
nection) (ISO/IEC24712) (ISO/IEC24712)
Ready mode: Approx. 4.2 W Ready mode: Approx. 4.3 W
Sleep mode: Approx. 1.3 W Sleep mode: Approx. 1.3 W
Power off: Approx. 0.2 W Power off: Approx. 0.3 W

Note:
❏ Check the label on the printer for its voltage.
❏ For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption

❏ For users in Belgium, power consumption when copying may vary.

Check http://www.epson.be for the latest specifications.

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Environmental Specifications
Operation Use the printer within the range shown in the following graph.

Temperature: 10 to 35°C (50 to 95°F)

Humidity: 20 to 80% RH (without condensation)

Storage Temperature: -20 to 40°C (-4 to 104°F)*

Humidity: 5 to 85% RH (without condensation)

* You can store for one month at 40°C (104°F).

Environmental Specifications for Ink Cartridges

Storage Temperature - 30 to 40 °C (- 22 to 104 °F)*

Freezing Temperature -16 °C (3.2 °F)

Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).

* You can store for one month at 40 °C (104 °F).

System Requirements
❏ Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7 (32-bit, 64-bit)/Windows Vista (32-bit, 64-
bit)/Windows XP Professional x64 Edition/Windows XP (32-bit)/Windows Server 2012 R2/Windows Server
2012/Windows Server 2008 R2/Windows Server 2008 (32-bit, 64-bit)/Windows Server 2003 R2 (32-bit, 64-bit)/
Windows Server 2003 (32-bit, 64-bit)
❏ Mac OS X v10.9.x/Mac OS X v10.8.x/Mac OS X v10.7.x/Mac OS X v10.6.8
Note:
❏ Mac OS X may not support some applications and features.
❏ The UNIX File System (UFS) for Mac OS X is not supported.

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Regulatory Information
Standards and Approvals

Standards and Approvals for U.S. Model

Safety UL60950-1
CAN/CSA-C22.2 No.60950-1

EMC FCC Part 15 Subpart B Class B

CAN/CSA-CEI/IEC CISPR 22 Class B

This equipment contains the following wireless module.

Manufacturer: Askey Computer Corporation
Type: WLU6320-D69 (RoHS)
This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.

Standards and Approvals for European Model

Low voltage directive 2006/95/EC EN60950-1

EMC directive 2004/108/EC EN55022 Class B

EN61000-3-2
EN61000-3-3
EN55024

R&TTE directive 1999/5/EC EN300 328

EN301 489-1
EN301 489-17
TBR21
EN60950-1

For European users

We, Seiko Epson Corporation, hereby declare that the following equipment Model is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC:
C531A

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For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modification of the products.

Standards and Approvals for Australian Model

EMC AS/NZS CISPR22 Class B

Epson hereby declares that the following equipment Models are in compliance with the essential requirements and
other relevant provisions of AS/NZS4268:
C531A
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modification of the products.

Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
❏ Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.

Responsible use of copyrighted materials:

Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.

Transporting the Printer

When you need to transport the printer to move or for repairs, follow the steps below to pack the printer.

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! Caution:
Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.

c Important:
❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the
printer from printing.

1. Turn off the printer by pressing the P button.

2. Make sure the power light turns off, and then unplug the power cord.

c Important:
Unplug the power cord when the power light is off. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.

3. Disconnect all cables such as the power cord and USB cable.

4. Remove all of the paper from the printer.

5. Make sure there are no originals on the printer.

6. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape.

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7. Close the scanner unit.

8. Prepare to pack the printer as shown below.

9. Pack the printer in its box, using the protective materials.

When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality
has declined the next time you print, clean and align the print head.

Related Information
& “Part Names and Functions” on page 12
& “Checking and Cleaning the Print Head” on page 87
& “Aligning the Print Head” on page 88

Where to Get Help

Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.

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Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or a similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web

http://www.epson.com.tw
Information on product specifications, drivers for download, and products enquiry are available.

Epson HelpDesk (Phone: +02-80242008)

Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty

Repair service center:

Telephone number Fax number Address

02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan

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Telephone number Fax number Address

02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105,
Taiwan

02-32340688 02-32340699 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County
235, Taiwan

039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County 265,
Taiwan

038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan

03-4393119 03-4396589 5F., No.2, Nandong Rd., Pingzhen City, Taoyuan County 32455,
Taiwan

03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300,
Taiwan

04-23011502 04-23011503 3F., No.30, Dahe Rd., West Dist., Taichung City 40341, Taiwan

04-2338-0879 04-2338-6639 No.209, Xinxing Rd., Wuri Dist., Taichung City 414, Taiwan

05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan

06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan

07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan

07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan

08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900,
Taiwan

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:

Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).

Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
We encourage you to have all the relevant information on hand when you ring. The more information you prepare,
the faster we can help solve the problem. This information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.

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Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web

http://www.epson.com.sg
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong
Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383

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