Md Akhlak Ahmad

Email: [email protected] Mobile: +917301370150

Career Objective

Seeking to handle any sort of responsibility and challenging assignments in Datacenter operations,
Networking, Windows and VMware Server Management and Customer Services sector to connect
my interpersonal skills, knowledge and recognition while making a significant contribution to
employer organization.

Technical Skills
 Operating System:-Window XP, Win7, Win8, Win10, Server 2008R2, Server 2012R2, Server
2016R2, Server 2019R2, VMware.

 Software: - MS word, MS Excel.

 Ticketing Tool: - infinity Sify service delivery, Service Now, HPSM,

 Monitoring Tool: - Next Gen Operation, Zabbix Tool, Symantec

PROFESSIONAL EXPERIENCE

1. Organization: (ASM Enterprises Solution Pvt Ltd ) ACL Digital Pvt Ltd
Current Position: Data Center Operation
Client: Reliance Jio
Department: IT
Duration: From 05 July 2021 to 31 Oct 2022.

Responsibilities:-

 Monitored and physically check all Network, Server and Security appliances.
 Maintain server like OCS Process, Data Base, Guider, Rater, Updater, Bulk Loader, Active
Mediation, and Passive Mediation Server.
 Maintain Ticketing tool HPSM for BCR (Business change request), BSR (Business service
request), Incident Management, DC health checkup report
 Mount & Dismount of the physical devices in rack, installing & configure of the operating
system.
 Maintain and managed data center inventory for Production, DR, SECO, IDAM, FTTH, ACS
 Maintain and update tracker like Asset Tracker, DC Infra, HP Server Configuration, Server
Power Distribution, and PDU to Server Tracker.
 Monitored through NGO tools, Solar wind, HPMO, all server and security appliance.
 Monitored Temperature and Ampere through Zabbix tools every hour.
 Maintain Ticketing tool HPSM for BCR (Business change request), BSR (Business service
request), Incident Management, DC health checkup report.
 Maintain different tracker like Rack Beauty, DC Infrastructure, HP server Configuration,
PDU to Server etc.

 Maintain and record Humidity, Temperature and Ampere Tracker daily Basis.
 Collecting Log of CISCO Switches and Routers.
  Configure CISCO Switches and Routers firmware upgradation.
 Handling customer calls related to Network and Server issue.
 All type of cabling connectivity like LCPC TO LCPC cable,Cat6 Cable , Twinax cable server
to switch or server to server.
 Coordinating with vendor for issue related to various Server, storage devices like HP and
IBM.
 Handling customer calls related to Storage and Server issue.
 Configure ILO, IDRAC and IMM in Available Data center.
 Also update OS Version, BIOS version in HP server.
 Tracker and records the incident and complaint to inform current status to end server
owner about status of ticket.
 Escalating call to the senior management team as per the internal escalation matrix.

2. Organization: CMSIT SERVICES Pvt Ltd.

Current Position: Data Center Operation
Client: Royal Enfield
Department: IT
Duration: From 24 FEB 2020 to 26 APR 2021

Responsibilities:-

 Monitored and physically check all Network, Server and Security appliances.
 Creating daily checklist of data center and checking health status of storage, server and
switches
 Coordinate with network operations center for change notifications, alerts & escalation
of Network, Server and Security incidents.
 Actively involved in Network, Server and Security device diagnosing and troubleshooting
problems.
 Collecting Log of CISCO Switches and Routers.
 Configure CISCO Switches and Routers firmware upgradation.
 Handling customer calls related to Network and Server issue.
 All type of cabling connectivity like FC to FC cable,LC to LC cable,Cat6 Cable server to
switch or server to server.
 Coordinating with vendor for issue related to various storage devices like Hitachi
Storage, IBM Storage, IBM devices and to ensure seamless production.
 Provide extended support to Windows, Exchange Team & Storage team in all kind of
hardware issues
 Server hardware troubleshooting. Like RAID card, motherboards Riser Card, BATTERY
FAILURE, hard Disk replace, Power supply replace and etc.
 Maintain and manages tape library for LTO 07, LTO 06 AND LTO 05 tape loader.
 Mount & Dismount of the physical devices in rack, installing & configure of the operating
system.
 Maintain and managed data center inventory.
 Tracker and records the incident and complaint to inform current status to end server
owner about status of ticket.
 Escalating call to the senior management team as per the internal escalation matrix.
 3. Organization: IMSI India Pvt Ltd.
Current Position: Data Center Engineer
Client: Adani Group
Department: IT
Duration: From 01-OCT-2018 to 19 FEB 2020

Responsibilities:-

 Mostly support give to AD team, Exchange Team & Storage team.

 Daily VMware VRops Operation Manager Report.
 Maintaining Daily Symantec Endpoint protection Report.
 Server hardware troubleshooting. Like RAID card, motherboards Riser Card & other
equipment like BATTERY FAILURE, hard Disk replace, Power supply replace
 Maintain daily Datacenter Server Amber list and backup in LTO 06 AND LTO 05 Tapes.
 Support on hardware & operating system issues the server’s issues like ambers clear,
raid battery, any storage issues. Coordinate with Vendors for server issues.
 Coordinate and manage relationships with vendors that provide hardware and other
support
 Mount & Dismount the servers in rack & installed & configure the OS.
 I am maintaining the Datacenter Inventory, like servers, network equipment’s &
storages.
 Work close with service desk & ticketing software tools IONI & MY-ASP.
 Recording/tracking incidents and complaints and keeping end server owner informed
about the status/progress.
 Escalating call to the senior management team as per the internal escalation matrix.
 Develop exceptional relationships with Team, co-workers, management and end users.

4. Organization: SWAFE BPM Pvt Ltd.

Current Position: Multi Skill Engineer
Client: Adani Group
Department: IT
Duration: From 17-Mar-2018 to 30-Sept-2018.

Responsibilities:-

 Here I am working on client site. (Adani Group) contract of IBM India Pvt. Ltd.
 I am working on Sify Green Fort Datacenter as DC Engineer.
 Managing Data Center infrastructure environment server and Network, temperature &
humidity.
 Monitor ticketing system for new tickets and work-items. Update existing tickets.
 Maintain hardware inventory control in ticketing system.
 Remote support to provide network NOC team.
 Trouble Shooting the Window server L1 support.
 Co-ordination with the Vendors & Contractors for laying the fiber & copper related work.
 Managing of Routers and Switches networks.
  Configures, installs and maintains the internetworking devices
 Review and revise the logical and physical network diagrams.
 Providing Remote hand services to SLA customers in case of network outage.
 Monitoring/Alerting system deployment and configuration
 Managing the IT team shifting, Duty roster, team activities.
 Interacting with L1 for higher level of network escalation & solution.
 Also know about Media movement in data center

Educational Qualification

EDUCATION BOARD YEAR OF PASSING Specialization Percentage

JP University Chhapra
B.Sc. 2014 Physics 66
Saran
Electrical and
DTE BAGALORE
Diploma 2011 Electronics 72.5
KARNATAKA
Engineering
12th BSEB PATNA 2008 Science 64
Science, social
10th BSEB PATNA 2006 science, Urdu, 64
NRB, Eng.

Strengths

 Ability to understand and solve complex problems, and to make quick decisions.
 Ability to adapt to new technologies & environment quickly.
 Strong customer service, Sincerity and Self-Confidence.
 Good team player.

Personal Details

 Date Of Birth : 30th March 1990

 Sex : Male
 Marital Status : Married
 Father’s Name : Md Nizamuddin
 Language : Hindi & English
 Nationality : Indian
 Permanent Address : Village- Dhenuki, Post+P.S- Marhaura

Distt-Chhapra, Bihar Pin-841418

Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I
bear the responsibility for the correctness of the above-mentioned particulars.
Place- Noida Signature: - Md Akhlak Ahmad