Technology in Hospitality
Technology in Hospitality
Volume 7, Issue 12, December – 2022 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
Technology in Hospitality
Vankdoth Praveen Kumar **Dr. Prince Bansal
Research Scholar Research Guide
OPJS University Churu Rajasthan OPJS University Churu Rajasthan
Abstract:- Hospitality industry is one of the leading and II. RESEARCH METHODOLOGY
driving forces industry in the global economy this industry
has reshaped the way of service provided and received Due The main goal of this research paper is to identify the
to the wide spread of the new technology. this research importance of technology in the hospitality industry. This
paper addresses how the new technology has developed in research study is mainly based upon the collection of secondary
the hospitality industry and satisfied the guests needs and data. Data was collected from various journals, Published
experiences and challenging the hotel industry service research papers, Internet. Etc.
platform. As the technology is developed day-by-day we also
focus on potential future hospitality service and further we 1.Robots in hotels & Restaurants:
discuss the fundamental challenges that to be overcome by Roberts in the hospitality industry is the latest technology
the hospitality industry. The paper summaries the issues of which is used in the hotels in the present days. This robot is
technology in the hospitality industry in India. Key areas of replacing the human employment in this industry . These robots
issues are licenses, policies, cost and revenue management carry out the traditionally preformed tasks like welcoming
safety and security concerns and talent management etc. guest, Providing Information to the customers
The new trends that are grownup and dominating the Few big brands of 5star hotels already has started the use
market trends are to be discussed. The paper also concludes of this robot for cleaning purpose , for killing germs etc.
the suggestions to overcome with the key issues with benefits
the industry to make better decisions. 2.Contactless Payment:
This contactless payment has become the most successful
Keywords:- Information Technology, Contactless Payments, technology which is giving more comfort to the guest. At this
Hospitality Trends, E-Commerce, Internet. present situation of COVID-19 most of the guest is preferring
the Contactless payments. This contactless payment has many
I. INTRODUCTION advantages for hotels, restaurants, bars and cafes this is why
this technology has become the most important in the recent
By the word technology in hospitality describe a wide time
range of IT,E-Commerce, and similar technology with in the
hospitality industry by the use of all this technology it makes This contactless payment can be used even if the
the work life easy for the employees and improves the overall customers is not having their wallets with then in such cases
experience for hospitality customers. they can use this facility. All the customers are satisfied with
this type of facitity that the hotel industry is providing to their
All the new technology features can be achieved in the guest.
different way for example. Hospitality tech helps to improve the
speed and work stress to the staff and also makes the work 3. Recognition Technology
process fast and save money as well as time. Hospitality This technology is the growing technology within the
industry is a competitive industry it always should keep up with hospitality industry this has brought a high change. In
new technology which helps us in cost reduce, increase revenue particular, biometrics is being used to unlock the guest rooms
generation potential and increase the customer expectation. and it is helpful to the hotel security to reduce their duty
Objective By the use of this technology their will be less chances of
On the basis of review of literatures this paper explains robbery in the hotel rather than the guest no other person can
the important and development of the technology in the open their room key. This technology needs the finger/face
hospitality industry print to unlock the guest without the proper print it wont
accesses to open the room door.
IJISRT22DEC416 www.ijisrt.com 696
Volume 7, Issue 12, December – 2022 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
4. Chatbots: [8]. Rowley. G. and Purcell, K. (2011) “As cooks go, she went:
Most of the service industry like pub, bar, restaurant, is labour churn inevitable?” International Journal of
Hotels, etc. receives the queries from guest in different time. So Hospitality Management.
answering to their queries at the different time is not possible to [9]. Jauhari, Vinie (2006) “Competencies for a career in the
the employees because they may not available at all the time hospitality industry: an Indian Perspective”, International
Journal of Contemporary Hospitality Management.
This chat bots technology has many updated features like [10]. Westerman, James W.Yamamura, Jeanne H. (2007)
it will give the answer to all the basics questions that are asked “Generational preferences for work environment fit:
by the customers without the help of the human involvements. effects on employee outcomes”. Career Development
International. 06 Willis, C. (2000) “Go for your goals”,
5.Mobile Check-In Working Women March
This Mobile check-in technology has brought a great
change in the hospitality industry. with this technology check-
in can be done by the mobile. There will not be any interaction
with the employee of the hotel and at this COVID situation most
of the guest are using this technology to avoid meeting. This
technology is beneficial because first impression is the last
impression and give the customer ultimately feel about their
visit or stay.
III. CONCLUSION
This research studies has given the idea that the
hospitality industry is depended on the new technology that are
updating in the market. As it is a service industry it should focus
on the guest satisfaction by keeping the updated knowledge to
the employees and technology to be used in the industry and
marked as well. Also hotel should provide proper training to
their employees regarding new technology that is using in the
industry.
REFERENCES
[1]. Appelbaum, S.H and Mackenzie, L. compensation in the
year (2000): Pay for performance. Health manpower
management.
[2]. Arthur, J. (1994) Effects of human resource system on
manufacturing performance and turnover. Academy of
management Journal.
[3]. Bilgic , R. (1998) “The relationship between job
satisfaction and personal characteristics of Turkish
workers”, Journal of Psychology Interdisciplinary &
Applied,
[4]. Gibbones, R Murray, Gibbons. C, (2007) “Occupational
stress in the chef profession” International Journal of
Contemporary Hospitality Management.
[5]. Govaerts Natalie, Kyndt , Eva. Dochy, Filip, Baert
Herman (2010) “Influence of learning and working
climate on the retention of talented employees” Journal of
Workplace Learning.
[6]. Gomez, C and Rosen, B (2001) “The leader-member
exchange as a link between managerial trust and employee
empowerment” Group and Organizational Management,
[7]. Idaszak, J.R. and Drasgow. F. (1987) “A revision of the
job diagnostic survey: elimination of a measurement
artifact”, Journal of Applied Psychology.
