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What Is Webex Calling Sales Module Guide

Webex Calling Sales

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suhas555
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33 views

What Is Webex Calling Sales Module Guide

Webex Calling Sales

Uploaded by

suhas555
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Course overview

Module 1 - What is WebEx Calling?


Lesson 1 – What is Webex Calling?

Before you get started

By the end of this module, you will gain a better understanding about the Webex
Calling product and the target market to go after. This module is designed to arm you
with the information you need to introduce the product to your customer or prospect.

Webex Calling Statement – Webex Calling in a Nut Shell

Cisco Webex Calling is a secure, simple to manage, true Cloud Calling solution, fully
integrated with the Cisco Webex Platform. It provides business users with an
unmatched intelligent collaboration experience combining Cloud Calling, Meetings,
Scheduling, Messaging and Video capabilities all on one platform, by one vendor.

What is Webex Calling? (Video)

Cisco Webex Calling is a secure, simple to manage, true Cloud Calling solution, fully
integrated with the Cisco Webex Platform. It provides business users with an
unmatched intelligent collaboration experience combining Cloud calling, Meetings,
Scheduling, messaging and Video capabilities all on one platform, by one vendor. It
empowers businesses with the flexibility to add global sites, locations and Cisco
Multiplatform phones and meeting devices through Control Hub - a central
administration system that controls all your Webex Calling features. Cisco Webex
Calling - your move to the cloud just got a LOT easier. Simple. Flexible. Powerful.
Cisco.

Takeaway 1
Webex Calling is a true Cloud Calling Solution integrated on the Webex Platform
which provides your customers access to the full suite of Webex products.

Cloud Calling + Webex Platform


Now that you understand Webex Calling is a cloud calling solution on the Webex
platform, what does that mean for your customers or prospects? Let's breakdown
some of those components on a high level to enable you to initiate some open dialog
on the product.

Webex Calling Components


• Cloud Calling - This is a complete enterprise-ready collection of calling
functionality optimized for use with Cisco Multiplatform phones and headsets. It
includes unlimited advanced grade calling features such as Auto Attendants,
Call Queues Hunt Groups, Receptionist Console and much more.
• Webex Teams with Calling - Because of the integration with the Webex
platform, Webex Teams is included with Webex Calling. Teams provides
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Course overview

collaboration among business users with screen sharing, file sharing, white
boarding, messaging plus new calling features that mimic a desktop phone
such as: audio/video calling, mute/unmute and consultative transfer.
• Advanced Meetings - Cisco Webex® Meetings is offered as an optional,
integrated add-on as part of this offer, providing additional premium meetings
experiences such as expanded video conferencing capabilities, call recording,
and scheduled recurring conferences. Your customers can use the state-of-the
art Cisco collaboration devices and boards for a high-end collaborative
experience without the high-end price.
• Easy to Manage System - You customer administrators can control all of their
calling, messaging and meetings features in one central system - Control Hub.
Customers who already use teams and meetings will be familiar with this
system as it is the same system they use to manage those licenses and
services. It's easy to use and allows your customer Admins to control their
setup.
• Global Presence - The Webex Calling platform has global availability with
expansion from 11 to 65 countries over the last year supporting countries
throughout North America, Europe, Australia, and more recently Japan and
other Asia Pacific countries, and Mexico, Brazil, and other key Latin American
countries. With continued expansion plans going forward.

Takeaway 2

Webex Calling offers your customers enterprise grade cloud calling features plus
messaging and collaboration with Webex Teams and Meetings with centralized
control of these features in Control Hub.

Lesson 2 – What is your Target Market?

Let’s Understand Something


Over $1 TRILLION was spent last year on a wide array of productivity apps - over
34 on average, PER ORGANIZATION. This includes multiple disjointed calling
platforms, and on average 5 conferencing solutions. That being said, Webex
Calling is ideal for organizations that are looking to move off of some third party
solution or are already on alternative cloud service. Although Webex Calling can
be sold as a solution for any size business, your target market should be the 100-
1000 user mid-market.

Webex Calling Target Market (Video)


While Webex Calling is designed to fit nearly any sized business, it is a particularly
good fit for Mid-market and large enterprise customers with anywhere from 100 to
1000 users that are aggressively making a transition to the cloud. This Digital
Transformation is key to keeping pace with changing market conditions, customer and
employee expectations, and aggressive competitors. It encompasses security, ease of
management, and cost control considerations for IT leadership. Webex Calling
addresses each of these factors. Additionally, multi-site enterprises face a more
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Course overview

complex migration challenge and look for technology partners to help with this
transition. Cisco Webex Calling provides the flexibility needed to help them make this
shift.

Takeaway 1
Takeaway: Mid-Market customers are aggressively moving to the cloud because
of a digital transformation. Their need to gain efficiency, introduce innovation and
manage cost are leading factors in this transition.

Fact
"Globally, the mid-market cloud PBX segment is just starting to pick up momentum,
with analysts projecting a 24% global segment CAGR of 24% through 2022, to build
on a low current market penetration level estimated at 12%."
Mark Straton - Five Game-Changers for Mid-Market Businesses That Boldly Move to Cloud Calling

Final Thoughts
Cisco Webex Calling is a great solution for mid-sized to large enterprises looking for a
simple cloud transition. Webex is the industry’s most trusted and secure global cloud
platform with proven maturity and reliability. Next, we are going to talk about WHY
Webex calling is an ideal fit for your customers and some benefits you can talk
through with your prospects.

Course content is dynamic and subject to change without notice.

© 2020 Cisco and/or its affiliates. All rights reserved. Cxx-xxxxxx-00 05/20

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