TESDA ASSESSMENT ● Put up special tent cards and similar special

displays for promotion

I. TAKING TABLE RESERVATIONS ● Check cleanliness and condition of all table,
● Answer phone promptly tableware and dining room equipment
● Introduce yourself and ask the name of the ● Fill water pitcher and ice buckets
caller properly ● Turn on and keep ready electrical appliances
F&B Staff: Good morning, thank you for calling for equipment like coffee pots, tea pots, plate
_____, This is Ella Mae, may I know who is on the warmers etc. in the dining area.
line, please? ● Refill condiments and wipes clean and dry
Caller: Hi, this is Aira. I am calling to make a table sauce bottles and the necks and tops of the
reservation bottles
● Use the name of the guest appropriately ● Set table according to the standard of the food
● Determine the number of guests, reservation service establishment
date, time of arrival
● If the caller is making a reservation for another
person, ask for the name and the contact III. SET UP TABLE IN THE DINING AREA
information of the guest who will be checking IV. ORDER TAKING - FINE DINING
in and the person making the reservation.
● Record the detail of the reservation on the *A Guest Opens the door*
reservation log
F&B Staff: Hi, Ms. Aira, for when is this reservation? A. WELCOME AND GREET THE GUEST
Caller: On the 26th of June
F&B Staff: Will this reservation under your name? (Welcoming the Guest)
Caller : No, I am calling on behalf of my boss, Mr. Waiter: Good Morning (Ma’am/Sir), Welcome to Rose
Jude Tuyan and Grace Restaurant, Do you have any
F&B Staff: At what time should we expect of Mr. reservation, (Ma’am/Sir)?
Tuyan’s arrival, is this for lunch or dinner? Guest: I don’t have any reservation.
Caller: He will be the around 2 in the afternoon Waiter: (Ma’am/Sir) may I know your name so that
F&B Staff: Well noted Ma’am, this reservation is for you will be acknowledge?
Mr. Tuyan, can we get his contact details? Guest: Yes sure, I am Name of the Guest
Waiter: Thank you (Ma’am/Sir) Name of the Guest
●Recap the details of the reservation to the Table for how for how many (Ma’am/Sir)?
caller Guest: Table for 1 only.
● Take note of any additional requests Waiter: This way please. Is this table be alright for
● And conclude the call properly you (Ma’am/Sir)?
● Follow up to confirm the reservation Guest: Yes, I will be comfortable here.
F&B Staff: Let me just repeat the details of this Waiter: Excuse me (Ma’am/Sir), may I lay your table
reservation. You have reserved a table for two on napkin.
June 26 at 2pm in the afternoon. Would there be any Guest: Yes sure
requests Ma’am? Waiter: Excuse me (Ma’am/Sir), here is your ice cold
Caller: None anymore. Thank you. mineral water. ((using right hand and stand in the left
F&B Staff: Thank you for calling Ms. Aira, I’ll call you side) and also the PITCHER must have a table
again to confirm this reservation. Have a nice day! napkin lalo na kapag malamig. + pwedeng sa
II. PREPARES SERVICE STATIONS AND harapan ng guest maglagay ng tubig pero para sure
EQUIPMENT at ma avoid ang accident kuhanin ang tubig at lagyan
● Stock service waiter’s stations with supplies malayo sa guest )
necessary for service Guest: Yes, thank you.
● Clean and wipe all the tableware and dining Waiter: Excuse me (Ma’am/Sir), here is your bread
room equipment and put in their proper places and butter, it is fresh from our oven.
Guest: Thank you.
 Kapag tapos na kumain nasa cup and saucer ang
B. TAKE FOOD AND BEVERAGE ORDER soup spoon. Ask the guest “excuse me ma’am are
you done?” buss out again sa left side and left hand
After serving water, bread and butter pwede na ibigay
ang MENU and iaabot sa guest ang menu ng SECOND - APPETIZER
PABABA AT STANDING SA LEFT SIDE “Here is the
menu ma’am” and wag agad kuhanin ang order lalo Serving sa Right Side ni Guest and Right Hand
na kung marami ang menu allow the guest to choose
the courses. PRODUCT KNOWLEDGE AND ALLOW TO EAT

There is no specific kung kelan mo kukuhanin ang Bussing out always left side
order ni guest, kailangan naka eye to eye contact
while getting the order THIRD - MAIN COURSE

STEP 5 Remove the charger

May i get your order Ma’am/Sir? Or can I get your Serve in Right Side and Right Hand. and explain.
order?
At kapag nagsabi na ng order, list down the order LAST COURSE- DESSERT
before we repeat the orders we are going to upsell
Right side right hand
STEP 6
FIRST- ANG PINAKA MAHAL SA MENU Water left side
SECOND - BEST SELLER
LAST DISH- NEW DISH IN MENU Kuhanin ang dessert plate sa left side
LAST - DI NA MASYADO NABEBENTA
GIVE THE BILL
And then repeat the orders and ask their special
request example is yung steak (medium rare, well
done)
Egg (scrambled, omelet, foam)

ASK EVERYTHING BEFORE DALHIN ANG

VOUCHER SA KITCHEN

Kuhanin ang MENU at wait for the order

SERVING

FIRST - SOUP (Cup and saucer) lahat ng liquid ay

standing in the left side using the right hand

Hindi muna aalisin ang charger inaalis ito pag mag

seserve na ng main course

“Ma’am this is your soup (if possibility may

sinasabi sila about sa soup) Enjoy your soup
Ma’am! ”