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MS-1 June 2019

This document is a management exam containing 6 questions. Section A has 4 long-form questions about management functions and behaviors. Section B is a case study about two workers, Bhola and Nathu, who were discharged for punching each other's time cards, in violation of company rules. The case discusses the circumstances around the incident and differing perspectives on the appropriate response. Students are asked to identify the core issues, choose how they would respond as Personnel Director, and recommend policy changes.

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35 views

MS-1 June 2019

This document is a management exam containing 6 questions. Section A has 4 long-form questions about management functions and behaviors. Section B is a case study about two workers, Bhola and Nathu, who were discharged for punching each other's time cards, in violation of company rules. The case discusses the circumstances around the incident and differing perspectives on the appropriate response. Students are asked to identify the core issues, choose how they would respond as Personnel Director, and recommend policy changes.

Uploaded by

varun
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Pr •

592792
No. of Printed Pages : 7 MS -O R
MANAGEMENT PROGRAMME (MP)
Term-End Examination
June, 2019
N10-01 : MANAGEMENT FUNCTIONS AND
BEHAVIOUR
Tine: 3 Hours Maximum Marks : 100
(Weightage : 70%)

Note :Attempt any three questions from Section


A. Each question carries 20 marks. Section B
is compulsory and carries 40 marks.

Section—A
1. Briefly describe and discuss the various tasks of
a Professional Manager and their relevance in
the present day Cott. -
2. Define and describe *hat is mission, objectives,
strategy and policies and also explain the
process of their formulation.

(A-14) P. T. O. .
[ 21 MS-01

3. What are the dimensions and determinants of


organizational culture ? Explain briefly.
Discuss how culture and ethos are maintained
by an organization. Give example.
4. Describe the process of change by Kurt Lewin
and explain the strategies to cope with change.
Illustrate with examples.
5. Write short notes on any three of the
following
(a) Types of Power
(b) Benefits of Management By Objectives
(MBO)
(c) Formal and Informal Organizations
(d) Types of Managerial Decisions
(e) Line and Staff relationship
Section—B
6. Read the following case and answer the
questions given at the end :
The ABC Manufacturing Company is a metal
working plant under the direction of a plant
manager who is known as a strict
(A-14)
(3J MS-01

disciplinarian. One day a foreman noticed


Bhola, one of the workers, at the time-clock
punching out two cards—his own and the card
of Nathu, a fellow worker. Since it was the rule
of the company that each man must punch out
his own card, the foreman asked Bhola to
accompany him to the Personnel Director, who
interpreted the incident as a direCt violation of
a rule and gave immediate notice of discharge
to both workers.

The two workers came to see the Personnel


Director on the following day. Nathu claimed
innocence on the ground that he had not asked
for his card to be pUnched and did not know at
the time that it was being punched. He had
been offered a ride by a friend who had already
punched out and who could not wait for him to
go through the punch-out procedure. Nathu
was worried about hiegivife who was ill at home
and was anxious to reach home as quickly as
possible. He planned to4'reake his card to the

(A-14) P. T. 0.
[4] MS-01

foreman the next morning for reinstatement, a


provision sometimes exercised in such cases.
These circumstances were verified by Bhola. He
claimed that he had punched Nathu's card the
same time he punched his own, not being
conscious of any wrongdoing.
The Personnel Director was inclined to believe
the story of the two men but did not feel he
could reverse the action taken. He recognized
that these men were good workers and had
good records prior to this incident.
Nevertheless, they had violated a rule for which
the penalty was immediate discharge. He also
reminded them that it was the policy of the
company to enforce the rules without exception.
A few days later the Personnel Director, the
Plant Manager, and the Sales Manager sat
together at lunch. The Sales Manager reported
that he was faced with the necessity of
notifying one of their best customers that his
. order must be delayed because of the liability of
(A-14)
[ 5] MS-01

one department to conform of schedule. The


department in question was the one from which
the two workers had been discharged. Not only
had it been impossible to replace these men to
date, but disgruntlement over the incident had
led to significant decline in the cooperation of
the other workers.
The Personnel Director and the Sales Manager
took the position that the discharge of these two
valuable men could have been avoided if there
had been provision for considering the
circumstances of the case. They pointed out
that the incident was costly to the company in
the possible loss of a customer, in the
dissatisfaction within the employee group, and
in the time and money that would be involved
in recruiting and training replacements.
The Plant NI,E itiager could not agree with this
point of view. "We must have rules if we are to
have efficiency; and the rules are no good
(A-14) P. T. 0.
[6] MS-01

unless we enforce them. Furthermore, if we


start considering all these variations in
circumstances, we will find ourselves loaded
down with everybody thinking he is an
exception." He admitted that the grievances
were frequent but countered with the point that
they could be of little consequence if the
contract agreed to by the union was followed to
the letter.

Questions :

(a) Identify the core issues in the case.

(b) Place yourself in the position of the


Personnel Director. Which of the following
courses of action would you have chosen
and why ?

(i) Would you have discharged both men ?

(ii) Would you have discharged Bhola


only ?

(A-14)
X71 MS-01
(iii) Would you have discharged Nathu
Only
(iv) Would you have discharged neither of
them ?
Justify your choice of decision.
(c) What policy and procedural change would
you recommend for handling such cases in
future ?

MS O1
4,000

(A-14)

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