Developing stand-alone

digital products from

thoughts and ideas

ELTONIC
Software Development
 ELTONIC

Welcome
As an independent, privately-
owned company, our culture is far
detached from any short-term
decision making and is very much
about creating solid partnerships
over time with renowned
organisations in a wide variety of
sectors. This has been possible by
our unwavering dedication to
working closely with our
customers to understand their
core strategic goals and business
models, as well as cooperation
between the talent we seek and
their unique organisational
genetic code.

On behalf of the whole team, we

look forward to serving you and
your company’s needs and to
supporting our talent to pursue
their career goals.
At Eltonic/Atomate, our best feature
is the highly professional and Andrei Lopatenco
knowledgeable team, who through Executive Director
their hard work, dedication and Eltonic SRL
perceptiveness allow us to continue
to advance.

From small-sized companies to larger

corporations, we are really proud to
be able to help our clients in the key
process of maintaining and growing
their IT connected business
processes.
 ELTONIC

Contents

02 Word from CEO

04-06 Who we are
07-10 What we do
11 Keeping things simple
12 Methods of engagement
13 Why choose us
14 Contact us
 ELTONIC

facilitating exceptional communication

About us and ability to approach problems
differently.

Dependable software Eltonic, is a member of Moldova IT

Innovation Technology Park and
engineering: delivered through its partner company Atomate,
thoughtfully and with the is a member of the AQuA App Quality
Alliance2. We have also partnered with
goal of accelerating growth. AWS, Google Cloud and Rackspace to
ensure the best stable infrastructure
We are an established technology platforms for our clients’ solutions.
consultancy specialised in Digital
Transformation and Software Using open source technologies, our
Development to enable enterprises skilled software developers produce
across the globe to succeed as modern unique software products, apps, and
digital businesses. From concept to operational systems for SMEs,
delivery, Eltonic has successfully corporate, not-for-profit, government,
helped multiple companies with and financed start-ups.
mobile, web and desktop solutions.
1 Moldova’s IT park is a unique concept for Central and Eastern Europe. The
Eltonic was established in 2011 in platform reduces IT organisations’ tax burden, simplifies immigration
Chisinau, Moldova with a worldwide documentation, and creates a virtual community.

client base. With over 11 years of 2 The App Quality Alliance (AQuA) is a global association focused on helping
experience, we pride ourselves on the industry continually improve and promote mobile app quality, across all
platforms - https://www.appqualityalliance.org
delivering great quality software by
performing detailed project analysis,
 ELTONIC

Company Structure Our Core Values

We are a team of 25+ people (as of Jan 2022) with Excellent Customer Service
extensive experience required for a successful
Be the best in customer service.
software development company. The team
includes talented software developers, testers and
technical analysts. Open and Honest Relationships
Build open and honest relationships,
Eltonic maintains its core staff in Chisinau, based on trust and responsibility.
Republic of Moldova. Eltonic maintains and
controls Atomate, which is a separate company in
Excellent Quality
the United Kingdom and is a registered Crown
Commercial Supplier. Both companies function as Deliver great quality by performing
a single economic entity through a common detailed project analysis and
source of control. Eltonic maintains a sales exceptional communication
presense in the United States via its
representative in the New York area. Deliver on Time
Ensure deliveries are happening in a
timely, expected manner.

Embrace and Drive Change

Embrace change and technical
innovation.

Attract Best People

Attract, develop and retain the best
talent as part of our team.
 ELTONIC

Trusted by many
Since 2011 Eltonic/Atomate have been contracted to deliver services by hundreds of
companies worldwide from various industries

Selected clients
 ELTONIC Our Services

What we do
Dependable software engineering: delivered thoughtfully
and with the goal of accelerating growth.
Since 2011 the team at Eltonic has been Eltonics' use of Agile methodology
developing bespoke software and we have combined with technical know-how to
established a reputation as a leading create transformational software solutions
digital transformation partner. We help maintains clients and competition ahead
clients to automate, streamline and of the digital curve.
simplify their processes by delivering
intuitive, cost-effective and scalable
technology solutions.

Digital
Transformation Software
& Operations Development
Application Support
We help businesses & Consultancy
& Maintenance
adopt digital technology
to improve business Our software
processes, value for consultants can help
customers and overcome the IT From fixing bugs with
innovation. obstacles you’re facing highest priority, to
towards a more organising continuous
profitable and support process for
successful business. your business — we’ll
support and maintain
your project throughout
its lifecycle.
 ELTONIC Our Services

What we do
Digital Transformation & Operations
We help businesses adopt digital technology Our method involves the following:
to improve business processes, value for
Overseeing a client's business for a
customers and innovation.
period of time, analysing current
technology, and making an independent
Digital transformation requires recommendation for improvement;
organizational change management, which
entails transforming the way your company From start to finish, working with clients
runs. to analyse requirements and design a
suitable software solution;
We strive for accuracy by looking carefully at
your current processes and finding solutions Either supplement an IT department's
based on our findings. We assist in the existing work by providing professional
development of resilient and intelligent resources to expedite project delivery, or
business operations goals using our multi- fully deliver the resulting software
sector knowledge. product.
 ELTONIC Our Services

What we do
Software Development & Consultancy
Our software consultants can help Our software consultants can help with:
overcome the IT obstacles you’re
facing towards a more profitable and Research possible solutions for a
successful business. new project

Our software consultants can help overcome Identifying and gather business
the IT obstacles you’re facing towards a requirements
more profitable and successful business.
Offer various software solutions
Our professionals have both technical and based on client’s requirements
functional skills, but emphasis is on
functionality, because a software consultant Recommend software strategy and
needs to recommend the optimum implementations
configuration required by the client. Our
software consultants can help with: Develop required system changes

Coordinate workflow processes

Solve technical quality issues

Monitor technical design processes

Collaborate with software

professionals to design and
implement software solutions

Help documenting business

requirements

Identify testing solutions to make

sure they meet customer
requirements
 ELTONIC Our Services

What we do
Team Augmentation
Our software consultants can help Eltonic can help with team augmentation
overcome the IT obstacles you’re services by:
facing towards a more profitable and
successful business.
Setting up a temporary
If your project requires a team of highly experienced team quickly
skilled developers, analysts or quality
assurance specialists, we can help with Improving the level of overall
access to qualified and experienced staff on quality achieved of the project
demand. Recruitment is a daunting task and
does require a lot of useful tasks, slowing Bringing down the costs in the
the business down and taking useful time. project, without compromising on
Finding the right candidates with the quality and output
necessary skills and enough experience and
skills at the right price can take months.
 ELTONIC Our Services

What we do
Application Support & Maintenance
From fixing bugs with highest priority, If you’ve developed the project with us, we
to organising continuous support will have already had worked out with you an
processes for your business — we’ll uninterrupted transition to support phase.
support and maintain your project For any new customers, we’re here to
throughout its lifecycle.
analyse your support requirements and
propose the right model for you:
Our support services are constantly rated as
very reliable and responsive. We have Document and create usage guides
processes in place to ensure timely all possible use cases within your
communication, quality delivery and testing project
of reported problems.
Setting up a help desk to tackle
All support requests on your projects will be and track different priority issues
directed to either online helpdesk system or
your account manager. The issues will then Assistance with any functionality
be picked up by our developers and fixed, you or your end-users (customers)
tested, and then delivered. If developers are are unfamiliar with
unable to resolve the query, they will
escalate the issue to project owner so that Monitoring of platforms, systems,
your problem can be addressed and clarified databases, maintenance
accordingly. Support requests are submitted
using our in-house helpdesk system, where Setting up backups and restoring
a the issue is tracked and a full issue history from backup, if required
is available.
Rolling releases back or merging
Our helpdesk is available 9am – 6 pm data from previous versions
weekdays and is regularly monitored out of
hours. Data migrations and conversion
services
As well as our online helpdesk, you can also
get in touch by telephone or via email – Source code retention (physical),
whatever’s the most convenient for you. or knowledge (understanding of)
 ELTONIC The process

Keeping things simple

We'll provide you with the same friendly, can-do, responsive, and professional service
whether you're big or small, blue-chip or not-for-profit.

Since 2011 the team at Eltonic has been developing bespoke software and we have established a
reputation as a leading digital transformation partner. We help clients to automate, streamline and
simplify their processes by delivering intuitive, cost-effective and scalable technology solutions.

You are the owner of the IP

Eltonic does not retain any ip rights.
However, since some of the solutions are
built on top of third-party software
(including open-source software), the
underlying IP (background technology)
may be held with the product's owners.
We will make sure that you are informed
of the terms of such use.

We're not going to bombard you with

jargon
If you want to geek out with us, that's
excellent; if not, we'll take the time to
explain everything to you in plain English.
It's critical that you know exactly what
options you have and what they mean for
your company now and in the future.

You'll have a single point of contact

Which will save you time and stress – as
well as potential project damage – from
having to repeat talks with multiple people
all the time.

We won't make you reliant on us

All of the code we provide for you is written
without proprietary plug-ins, so any
experienced developer can pick it up and
work with it.
 ELTONIC The process

Methods of engagement
Our methods of engagement are flexible and suitable for most of the relationships. Here are
some examples of common methods which are popular with our clients.

Resource based (extended team)

We supply and maintain a remote team for

you, but you manage the workload. Please
see our rate card for guidance, including
example teams and costs, please see our
rate card.

Project based consultancy

With project based consultancy we

undertake a project on your behalf and
deliver on the project scope, including
solution architecture. We can also manage
the communication with stakeholders if
required. Development is based on a pre-
approved estimate and we can agree on a
fixed price or T&M pricing model.

Service Level Agreements (SLAs)

General support is aimed at slow moving or

non-active projects, where support is
required on a limited number of days/hours
per month. A service-level agreement (SLA)
can be agreed, please contact us for more
details or see our engagement models.

We are aware that every software development

project is different, so if you are looking for a
hybrid model please don’t hesitate to contact
us.
 ELTONIC The process

Why Choose Us
We work with businesses to provide reliable and affordable support and software development
services, equipment and infrastructures that scale as you start to grow your business.

Reasons why clients choose us Testimonials

“Eltonic can always be relied on to give a

Eltonic is a well-established company based speedy, innovative and accurate service.
in Eastern Europe with highly skilled and Their support to us over the years has been
well-trained computer engineers. Your very valuable and we would highly
company is important to us. recommend them.”
Ken Hall, MD, i-Partners Insurance
We provide unhindered support 24 hours a Management
day, 7 days a week, 365 days a year. If a
problem occurs it doesn’t matter what time “Eltonic was easy to work with, and delivered
it is or what day of the week it is. Come rain everything on time.”
or shine, we will be there to solve the issue Paul Lindsay, MD & Founder, Emergency
and offer you support. We’re always on hand Assistance Club
to help.
“Very professional and competent team .
We take our job seriously and hold ourselves Always come up with the goods!”
personally accountable for the performance Nic San Juan, CEO, Inside Coach LLC.
of your IT network and service when you
work with us. “Eltonic has built fantastic apps for us. They
do an amazing job, often delivering superb
We arere a full-service software consultancy, solutions with only minimal info to work from.
which means we can handle all of your Always a pleasure to work with.”
software development needs, from support Dan Woolstencroft, Software Development
and business continuity, to specialised Manager, My Home Move
audits and cyber security compliance. We'll
take care of your IT so you can focus on your
business.

We build systems that underpin the daily

operations of your business. From hosted
desktops and mobile working through to
server and network management, we can
build and supply the solutions you require
and we can install and maintain them too.
 ELTONIC

General contact information

web: www.eltonic.com
email: [email protected]

Location & Address:

Moldova United States

Eltonic SRL Sales Representative
20 Puskin Street New York, USA
MD-2005, Chisinau, Moldova Phone: (212) 372-3232 (US Eastern Time)
Tel: +373 (0) 22 229500

United Kingdom
6 Penrose Way
Greennwich Peninsula
London SE10 0EW
Phone/Fax: +44 (0) 20 8090 0828

Eltonic SRL
Registered Company in Moldova
IDNO: 1007600065728

Atomate Limited
Registered Company in United Kingdom
IDNO: 1007600065728