Course Outline: Performance Management & Reward System

(OBHR2502)
Area: OBHR | Credit: 3
Programme: PGDM | Duration: October, 2022-January, 2023| Term: V
_______________________________________________________________________
Instructor(s) Name : Professor Rachana Chattopadhyay
Email : [email protected]
Phone (Extn no.) : 03366529662
Meeting Hours : Mon – Fri: With prior appointment
_______________________________________________________________________

PART 1
INTRODUCTION
This course will help the students to understand the systematic approach to performance
improvement through an on-going process of establishing performance objectives, measuring
performance; collecting, analyzing, reviewing and reporting performance data and establish
the link between reward system & career development.

COURSE OBJECTIVES (CO)

The course aims at providing insights into:

 Understanding the meaning of performance management system

 Setting of performance objective, measuring performance on set objectives

 Analysing and reviewing performance, giving performance feed back

 Linking performance with reward system

COURSE LEARNING OUTCOMES (CLO)

At the end of this course, students would be able to:

CLO1 - (Map with PLO1): Understand the overall conceptual framework of performance
management system (PMS) and its function

CLO2 - (Map with PLO2): Understanding the issues related to subjectivity in measuring of
employee performance, importance of defining KPA and KRA and use of appropriate methods
to measure the employee performance objectively.

CLO3 - (Map with PLO3): Analysing the performance results, identification of strength and
weakness of the individual employee, prepare the developmental plan and rationale for
providing rewards and recognitions.
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CLO 4 - (Map with PLO4): Conducting performance review meeting through effective
communication, understanding the professional communication process that are required for
counselling, coaching and mentoring
CLO 5 - (Map with PLO5): Understanding the ethics of performance management system

CLO 6 - (Map with PLO6): Developing the insight to utilize performance evaluation data for
taking business decisions related to long-term training programme and effective planning of
future human resource.

COURSE CONTENT
 Introduction to PMS
 Defining and measuring performance
 Performance planning and strategic linkages
- Performance goal setting
- Performance standard-KPA & KRA
 Performance appraisal techniques (Past oriented)
 Performance appraisal techniques (future oriented)
 Calculation of performance score (Appraisal form to be provided)
 Performance categorization: Bell curve approach
 Hands on Bell curve
 Performance Review
 Coaching, Counselling and Mentoring
 Reward Management
- Short-term & Long Term approach

PRESCRIBED TEXT BOOK

The textbook forms the basic reading material for the course. In addition, the participants are also
supposed to go through the readings recommended in the course outline. Course participants are
also required to regularly go through academic journals, business magazines and websites. Cases
will be discussed during the course.

Text Book

Performance Management- Herman Aguins

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OTHER READINGS AND REFERENCES

Reference Book

i. Performance Management (2e) by Soumendra Narain Bagchi

ii. Handbook of Reward Management by Michael Armstrong, Hilen Murlis
iii. Performance Management, by P. Chadha

POLICY ON PLAGIARISM:
Plagiarism of any kind and to any extent would attract penalties. The assessment would be
‘zero’ for that particular component, with no further opportunity to improve. Repetition of the
offence would result in failure in the subject.

ASSESSMENT SCHEME AND WEIGHTAGE:

{a} MID-TERM & END-TERM

Weightage Duration (in CLO

Evaluation Open/close Book
(%) minutes) Tested

End-Term 40% 90 min Open CLO 3

{b} OTHER ASSESSMENTS

Sl. Unit of
Evaluation Item Weight Time CLO
No. Evaluation

1 Assignment Individual 10% 4th session CLO 1

2 Assignment Individual 10% 8th session CLO 1

Case Analysis CLO 2

3 Individual 10% 9th session
and Assignment
Case Analysis CLO 4
4 Group 5% 14th session
and Assignment
Case Analysis CLO 5
5 Group 5% 15th session
and Assignment
19th session & CLO 6
6 Project Group 20%
20th session

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 PART 2: SESSION PLAN
Session Pedagogy
Topic/s Readings/Tasks
No.
1 Introduction to Lecture and Performance
Performance discussion Management- Herman
Management System Aguins
2 Defining and measuring Lecture and Performance Management-
performance discussion and Herman Aguins
activity

3 Performance planning Lecture and Performance Management-

discussion and Herman Aguins
activity
4. Performance Standard- Lecture and Performance Management-
KPA & KRA discussion and Herman Aguins
activity

Assignment

5-6 Performance Appraisal Lecture and Performance Management-

Techniques discussion Herman Aguins

7-8 Gathering performance Lecture and Performance Management-

information and discussion Herman Aguins
categorizing employees
on the basis of Data analysis Working on performance data
performance set (Assessment)
9 Case Case Analysis Citibank: Performance
Evaluation

10 Rating distortion Lecture and Performance Management-

Activity Herman Aguins

Assignment

4
Session Pedagogy
Topic/s Readings/Tasks
No.
11 Implementation of Lecture and Performance Management-
Performance discussion Herman Aguins
management system

Research article: Avoiding a

“me versus “we” dilemma:
Using performance
management to turn teams into
a source of competitive
advantage

Herman Aguins, Ryan

K.Gottfredson, Harry Joo.

Business Horizons (2013) 56,

503-512
12 Performance Review Lecture and Performance Management-
discussion Herman Aguins

13 Coaching, Counseling Lecture and Performance Management-

and Mentoring discussion and Herman Aguins
Activity

14 Case Case Analysis

1. The Firmwide 360
degree performance
evaluation process at
Morgan & Stanley

Assignment

15-16 Understanding of Lecture and Performance Management-

Reward System discussion Herman Aguins

17-18 Performance based pay Lecture and Case: Safelite auto gas
discussion
19-20 Project Project
Presentation and
Assessment

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 PART 3: SUPPLEMENTARY INFORMATION

Project Details:

Project will be conducted in groups. Each group has to select a company of their own choice.
There are two objectives of the project:

I. On the basis of the available data on PMS, group has to prepare a report about the performance
management system of that company
II. Group has to suggest an alternate but equally or more efficient PMS for the same company
with full justifications
III. Comparative analysis should be incorporated in the project report

PLO MAPPING FOR THE COURSE

Addressed CLO
by No.
PLO# Program Learning Outcome
Course?
(Yes / No)
Application of Fundamentals
PLO1 Traits: Demonstrate application of functional / conceptual knowledge YES CLO 1
to business situations
Problem Identification and Solution
PLO2 Traits: Demonstrate ability to identify a problem, critically assess YES CLO 2
various alternatives and suggest appropriate solution

Integrative Thinking
Traits: Demonstrate ability to identify inter-linkages among functional
PLO3 YES CLO3
areas within an enterprise and assess the impact of external
environment on its performance

Effective Communication CLO 4

PLO4 Traits: Demonstrate proficiency in Oral and Written Communication YES

Ethical Responsibility
PLO5 Traits: Demonstrate awareness and assess impact of ethical behavior YES CLO5
on business
Leadership
PLO6 Traits: Demonstrate capability to take leadership role in a business YES CLO6
situation