LEARNING ACTIVITY SHEET
TVL-HOME ECONOMICS
HOUSEKEEPING
First Quarter, Week 3
Name of Learner: _____________________________ Date:____________________________
Grade Level: _________________________________ Section: __________________________
BEDROOM AND BATHROOM AMENITIES IN A HOTEL
BACKGROUND INFORMATION FOR LEARNERS
Hotel amenities are the extra service or product the hotel provides for their guests. Amenities vary
in every hotel. There are hotels that offer standard amenities to all rooms while other amenities may be
optional, guests may avail of it if they want and usually for an additional charge. Table below shows the
examples of bedroom and bathroom amenities:
Bedroom Amenities Bathroom Amenities
1. Spacious bedrooms with king or queen size beds 1. Shampoo
2. High grade premium pillow top mattress 2. Conditioner
3. Premium quality linens 3. Bath gel
4. Plush duvet 4. Lotion
5. Extra pillows 5. Toothbrush
6. Clothes hanger 6. Hairbrush
7. Bedside alarm clock 7. Comb
8. Cordless telephone 8. Shower cap
9. High-speed internet access 9. Cotton swab
10. High definition flat screen televisions 10. Razor
11. Desk and comfortable desk chair 11. Shaving foam
12. Cable television channel 12. Scrub towel
13. Mini-fridge 13. Hair dryer
14. Iron and ironing board 14. Hot and cold water
15. Bedside telephone with note pad and pen 15. Shoe mitts
16. Safety deposit locker 16. Disposal bag
17. Coffee maker 17. Shower cap’
18. Telephone directory and service directory 18. Toilet tissue
19. Luggage scale 19. Water tumblers
20. Printing of boarding pass for free 20. Blade dispenser
Guest Room Cleaning, Care and Maintenance
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Guests wants their hotel room to be clean and to smell good. To be able to efficiently perform the
job as a housekeeper, one is expected to complete a series of cleaning and sanitizing procedure. It is also
expected that cleaning of roomsare finished within the given time-frame.
Personal Protective Equipment (PPE)
Before providing service to the guest like Make up Room or MUR a housekeeper must wear
his/her Personal Protective Equipment (PPE).
Below are the lists of Personal Protective Equipment (PPE):
1. Apron or Over-All. It is used to protect the clothes of housekeeper from stain.
2. Hairnet. It is used to avoid from falling hair.
3. Face Mask. It is used to avoid direct inhalation of chemicals.
4. Gloves. It is used to protect the hands from direct contact to chemicals.
Things to Remember for Housekeeping
1. Make sure to wear uniform and PPE.
2. Get your daily assignments from your supervisor.
3. Prepare the tools, equipment, chemicals and room amenities etc. in the trolley.
4. Get keys (if you are the room attendant.
Set Priorities
1. Secure a room status report from your supervisor.
First: check out rooms,
Second: rooms with MUR (make up room request of guest.
Third: Occupied rooms without request and without a “Make up” sign.
Fourth: Vacant rooms
Stock in Cart
Clean sheets, pillowcases, and mattress pads
Clean towels and washcloths
Clean bath mats
Toilet and facial tissue
Fresh drinking glasses
Soap bars
Clean ashtrays and matches Maid’s cart trolley
Stocking the Room Attendant’s Cart
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Check the list of assigned room
Refer to the list of room cleaning supplies specified by the property
Begin loading cart from the bottom up. Stock according to recommended quantities.
Place mattress pads sheets and pillowcases on bathroom shell.
Place bath mats, towels, face cloths and wash cloths and middle shelf
Place room supplies and amenities on top shell
Stock hand caddy with cleaning supplies such as all-purpose cleaner, cloths and sponges, bowl
brush, glass cleaner, and dusting solution. Position on top shelf.
Position vacuum, broom, and other sweeping supplies on side of cart.
In most cases all cleaning supplies for the guest room and bathroom are positioned in a hand
caddy on top of the art.
Items conveniently Stocked in the hand caddy include:
1. All- Purpose cleaner
2. Spray window and glass cleaner
3. Bowl brush
4. Dusting solution
5. Cloths and sponges
6. Rubber gloves.
Items stocked in hand caddy
A laundry bag for dirty linens is usually found at one end
of the cart and a trash bag at the other. A broom and vacuum are also
positioned on either end of the cart for easy access. For safety and security
reasons, personal items and room keys should not be stored on the cart.
Laundry bag
Considerations When are Rooms are serviced or made up
1. If the room is vacated through checkouts
2. Every day, unless the guest refuses MUR(make up room
3. When DND(do not disturb) sign hang on the doorknob that means the guest does not want to make up the
room
4. When MUR (Make up room) sign hang on the doorknob that means the guest want her/his room the
makeup.
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Conducting a Room Check
Every morning the supervisor /floor area supervisor shall perform a room check in guest room to check if:
1. The room is still occupied by the guest.
2. If the room is ready for makeup.
3. If the guest has soiled clothes.
4. If the beds were slept on.
5. If there are unregistered joiners.
Note:Room check must be done with tact and caution. Some guest will get angry and irritated when
someone enters their room, especially in the morning.
Procedures for Room Check with DND Sign
1. Look for DND(do not disturb sign) if the sign is on the doorknob don’t knock.
2. Call the guest through the phone in the afternoon. Identify yourself, tell him/her that you just want to know
if he/she wants her room to be serviced,don’t forget to apologize for the disturbance.
3. If the guest is not yet ready,ask her/her when the service done, jot down the time of request in the
productivity report, if it is beyond your duty hours endorse the guest request to the next shift.
Procedures for Room Check Without DND Sign
1. Knock three times gently using your knuckles or press the doorbell if there is. Announce “Housekeeping”
2. Give allowance of 30 seconds interval between knocks until the guest respond. If still there are no one
answers, leave the room.
3. Call the guest in the afternoon and if there is no answer, check the room gently open the door the check the
room status.
4. Submit the room status report to your supervisor who will endorse the report to the front desk.
Procedures for Room When the Guest is in the room and There is No DND Sign
1. Open the door slowly and apologize for the disturbance.
2. Greet the guest, introduce yourself
“Goodmorning Mr. Bill I am the housekeeping supervisor doing a routine room check. I just want to check
if everything okay,
3. Ask the guest if he/she ready for the make-up of the room.
Points to Remember When Doing Cleaning Services to a Guest’s Room
Clean in one direction
Clean from top to bottom
Clean from farthest to nearest
Check for damage, if there is something that requires maintenance, or if property is lost.
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Use correct equipment and cleaning agents to clean surfaces.
Procedure in Removing the Garbage
1. Gather first all recyclable items such as newspapers, aluminum cans, glass bottles, etc., and place
them either in the bag or on the floor pantry.
2. Remove trash from the waste-paper basket and ashtray and place them on the garbage bag.
3. Pick up all the trash that you will see and put it in the garbage bag.
4. All trash removed from the room, upon leaving that room, should be placed in a garbage bag on
trolley.
5. Exercise extra care in removing broken glass, razor, etc.
6. Remove all for disposal items like ash, cigarette, buds, etc. into the dustbin.
7. Keep ashtrays and glassware under washbasin tap to wash.
8. With lukewarm water and cleaning solution, clean the ashtrays and glassware with the help of
sponge.
9. Wash liberally with water the ashtrays and glassware.
10. Wipe with a lint free cloth.
11. After drying, place back the ashtrays and glassware in the appropriate place.
12. Make sure that the ashtrays and glassware are spotless and clean.
13. Use dry tissue to collect hair from the vanity, toilet, bathtub, and floor.
14. Do not throw away any guest property that may be wrapped in a tissue.
Room Make Up Procedures
Tools and supplies in room make up areamenities, supplies and roomboy’s cart/trolley.
1. Place the cart in front of the room and knock.(knock gently(giving 30 seconds interval between
knock).
Note:If the guest inside her/his room identify yourself and ask permission to do make up room,
“May I make up your room now?”
2. Empty all trash baskets, bins and cans.
Empty them into the trash bag of the Cart; wash it with soap then wipe dry.
3. Wash and wipe-dry drinking glasses.
4. Replenish the soiled linen.
5. Strip off the soiled linen and place it into the linen canvass of the cart.
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6. Replace them with fresh ones.
4. Make up the bed.
7. Follow the SOP (standard operating procedures)
5. Clean and vacuum the floor.
8. Follow the SOP for vacuuming. Carpet shampooing is necessary to the heavily soiled carpet.
6. Dust fixtures and furniture and polish mirror.
7. Replenish guestroom supplies and amenities
8. Clean and make up the bathroom
9. Follow the standard procedure in cleaning the bathroom.
10. Check overall appearance and condition of the guest room.
11. Condition of the Television, air-condition unit, bulb etc.
Note:For occupied room make up the bed first and clean the bathroom, for check out room, clean the
bathroom first.
Procedure in Conducting Turndown Service
Turn down service refers to the practice of staff entering the guest room and turning down the bed
linen of the bed in the room, preparing the bed for use. It is also known as night service.
This procedure is done between 5:30p.m. to 9:00 p.m. by the night service roomboy or housekeeper. The
materials or supplies areroom boy’s cart complete with amenities
Step 1: Place the room boy’s cart in front of the guest room.
Step 2: Knock gently or activate the doorbell.
(Give a few seconds interval between the knock or in activating doorbell)
Step 3: Hang the Makeup sign on the doorknob.
Step 4: Turn down the bed.
Step 5:Fold the right corner of the blanket in triangularposition.
Step 6: Draw the heavy curtains back.
Step 7: Refill the jug.
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Step 8: Remove service tray, leftovers if there is.Bring them to the service station
Step 9: Replenish the towels.
Step 10: Check the garbage can for trash that needs to be disposed.
Step 11: Empty,wash and wipe dry ash tray (if any).
Step 12: Wash and wipe dry drinking glasses.
Step 13: Check the bathroom.Change soiled towels with fresh ones.
Step14: Turn off lights but leave one lamp on.
LEARNING COMPETENCY
The learner independently demonstrates understanding of providing effective housekeeping
services to house guest.TLE_HEHK9-12HS-la-c-1
Handle housekeeping requests.TLE_HEHK9-12HS-la-c-1
ACTIVITIES
ACTIVITY 1:
Directions: Enumerate the following
1-5. Give at least five (5) bedroom amenities
6-10. Give at least five (5) Bathroom amenities
Bedroom Amenities Bathroom Amenities
1.______________________________________ 6._____________________________________
2.______________________________________ 7._____________________________________
3.______________________________________ 8._____________________________________
4.______________________________________ 9._____________________________________
5.______________________________________ 10._____________________________________
ACTIVITY 2: Crossword Puzzle
Directions: Complete the crossword by filling in an appropriate wordbased on its clue.
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ACTIVITY 3: Chronological Order
Directions:Arrange the sequence of room make up procedures accordingly. Write number 1-10 on the space
provided.
A. Room Make Up Procedures
_____ Make up the bed.
_____ Replenish the soiled linen.
_____ Wash and wipe-dry drinking glasses.
_____Empty all trash basket, bins and cans.
_____ Place the cart in front of the room and knock.
_____ Check overall appearance and condition of the guest room.
_____Clean and make up the bathroom
_____Replenish guestroom supplies and amenities
_____Dust fixtures and furniture and polish mirror.
_____Clean and vacuum the floor.
B. Turn Down Service
______Place the room boy’s cart in front of the guest room.
______Turn off lights but leave on lamp on.
______ Check the bathroom.
______Empty, wash and wipe dry ash tray (if any).
______Wash and wipe dry drinking glasses.
______Knock gently or activate the doorbell.
______Hang the Makeup sign on the doorknob.
______Turn down the bed.
______Fold the right corner of the blanket in triangular position.
______ Draw the heavy curtains back.
______ Refill the jug.
______Remove service tray, leftovers if there is.
______ Replenish the towels.
______check the garbage can for trash that needs to be disposed.
REFLECTION
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What is the importance of following the standard operating procedures in housekeeping?
_______________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Criteria
Indicator Highest Possible Score
Organization of Idea 5
Clarity of Expression 5
Neatness of writing 5
Total 15
REFERENCES
Crespo, Amelia M. and Roldan, Amelia S. HOUSEKEEPING MANAGEMENT
Roldan, Amelia S. FRONT OFFICE PROCEDURES & GUEST RELATIONS
Roldan, Amelia S. OPERATING A HOTEL & RESTAURANT BUSINESS
https://en.m.wikipedia.org/wiki/Turndown_service
https://www.google.com/search?q=turn+down+bed&client
http://3.bp.blogspot.com
http://www.google.com/search?qcleaning+chemicals+in+caddy
Prepared by: JENNA MARIE C. GRANADA
Name of Writer
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KEY TO CORRECTION
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