Empathise

1) Personas become shorthand for __________.

• user attributes
• problem statements
• prototypes
• user interface designs

2) Raj was observing Paul while he was shopping. Paul seemed frustrated while searching for a
product from the Departmental stores. 'Frustration' as an emotion should be noted in this
quadrant.
• Think
• Do
• Say
• Feel

3) Your Empathy Map should capture.

• What the user says and does
• What the user thinks and feels
• What the user would like you to capture
• What the user will do in the future

4) How is mindfulness related to Design Thinking?

• Enables you to come up with rapid solutions
• Helps you see the big picture
• Enables you to focus on your user
• Shifts your focus from the problem to the solution

1) Pains in an Empathy map includes the following:

• Challenges that the user or persona faces
• Concerns faced by the persona
• Aspirations of the Persona
• Goals of the Persona

2) Identify some of the methods to observe, engage and immerse with users.
• Basic Research
• Interviews
 • Shadowing
• Journals

3) Joseph had just joined Garden High as a football coach and he wanted to understand the
weaknesses and strengths of the current team, so he decided to talk to the players and the ex-
football coach. What kind of research is Joseph doing here?
• Primary
• Secondary
• Tertiary

4) Doing a series of interviews and shadowing the user is a part of _________ research.
• Primary
• Secondary
• Tertiary

Prototype
1) An idea becomes successful and meaningful if it is ________.
• Desirable
• Viable
• Sensible
• Feasible

2) True Design Thinking includes a validation phase where you build out design concepts and test
them with customers.
• True
• False

3) What is the significance of Test in the Design Thinking process?

• It finishes the process
• It offers opportunities to reflect and learn
• It explains the product/service to the user
• It elicits feedback from the user
4) Design thinking lets you pick and choose the most valuable pieces to implement to maximize
business and customer benefit.
• True
• False

5) To make an idea successful and meaningful to the human at the centre, we use three lenses
Desirability, Feasibility, and _________.
• Sensibility
• Viability
• Relatability
• Creativity

1) An idea becomes successful and meaningful if it is ________.

• Desirable
• Viable
• Sensible
• Feasible

2) Creating a low-fidelity paper prototype ensures that ________.

• you save money on design agency staff
• you can use up all the weird colored sticky notes in the office
• everyone else in the office will become interested in the design thinking process
• you get more honest feedback from usability test participants

1) Choose all High Fidelity Prototypes from the following list.

• UI/UX Design Wireframes
• 3D Model
• Paper Prototype
• Lego Blocks
Introduction

1) Design Thinking is about encouraging and managing ambiguity.

• True
• False

2) What are some of the characteristics Design Thinking Teams should possess?
• Experimentation
• Collaboration
• Optimism
• Empathy

3) Design Thinking is a non-linear and iterative process.

• True
• False

4) The Design Thinking mindset involves all of the following, except ___________.
• a focus on the point-solution, instead of considering the full experience that users have of a
product
• unusual perspectives, which are viewed as an opportunity for growth
• optimism, and a core belief that the team will come up with a great solution and good attitude
• experimentation and a bias toward making ideas tangible and iterating often

2) In Design Thinking you embrace certainty and avoid ambiguity and uncertainty.
• True
• False

3) What are some of the characteristics Design Thinking Teams should possess?
• Experimentation
• Collaboration
• Optimism
• Human Empathy

4) Design Thinking is an iterative process.

• True
• False
 5) Identify the incorrect statement.
• Design Thinking is a human centric approach to problem solving.
• Design Thinking is a human centric path to innovation.
• Design Thinking unlocks creativity and helps create wonderful ideas.
• Only Artists and Designers are the creative lot.

Define

1) A problem statement is human centered, broad enough for creative freedom, and narrow
enough to be manageable.
• True
• False

2) A Point of View statement is meaningful and ________.

• path breaking
• conclusive
• analytical
• actionable

3) In Design Thinking ____________ combines a human need with a motivation for that need.
• Idea
• Concept
• Hypothesis
• Prototype
4) The act of making sense of all data is known as _______.
• synthesis
• evaluation
• extrapolation
• deconstruction

6) In a Point of View statement the need should be stated as a _________

• verb
• noun
• adjective
• adverb

7) A Point of View statement has three elements user, insights and ________.
• needs
• observations
• ideas
• designs

8) In which phase of Design Thinking do you frame the problem?

• Empathise
• Define
• Ideate
• Prototype

9) Synthesising the data you have gathered from your Empathise and Define phases leads to
__________.
• conclusions
• observations
• insights
• solutions
Problem Theme
1) Design Thinking is best suited where the problem and the solution are unknown.
• True
• False

2) While doing a Design Thinking project, what are the jobs one should focus on?
• Jobs that we are doing for the customer today
• Jobs that are likely to come up in the future
• Jobs that we were doing earlier

3) Design Thinking can be characterized with all of the following, except _______.
• it is best for solving problems that have linear solutions that just need to get done
• it is done in collaborative, multidisciplinary teams
• it is rooted in human empathy
• it's a making-based approach to problem solving

5) In Clay Map, Business Models and Capabilities lie on the Vertical Axis.
• True
• False

10) While doing a Design Thinking project, what are the jobs one should focus on?
• Jobs that we are doing for the customer today
• Jobs that are likely to come up in the future
• Jobs that we were doing earlier

11) Design Thinking can be characterized with all of the following, except _______.
• it is best for solving problems that have linear solutions that just need to get done
• it is done in collaborative, multidisciplinary teams
• it is rooted in human empathy
• it's a making-based approach to problem solving
 12) Design Thinking is best suited where the problem and the solution are unknown.
• True
• False

Ideate

1) How Might We question is the starting point for an Ideation session.

• True
• False

6) Ideabox is about infinite permutations and combinations.

• True
• False

7) Ideation is important to _________.

• get everyone thinking from the same perspective
• demonstrate that designers have better drawing skills than others in the team
• prevent the team from building the first solution that comes to mind
• release the team's inner creativity
8) In the initial stage of Ideation you want novelty, quantity and diversity.
• True
• False

13) Ideation should be timebound done in short spurts of a few mins.

• True
• False

14) Raskar's Hexagon is about___________.

• prioritising ideas
• clustering ideas
• taking ideas to the next level
• evaluating viability of ideas

15) Ideation can be represented as a process of ___________ in terms of concepts and outcomes.
• Going wide
• Going narrow
• Going straight
• Going back and forth

16) The goal during ideation is __________ and not workability.

• Creativity
• Quality
• Defining a problem
• Synthesis

• A low-fidelity prototype should explore just enough to make an idea comprehensible – True

• Value Proposition bring out the uniqueness and benefits of your product or service.
• state the hypothesis that they aim to solve? Define

• Observation …… are all part? - Empathise

• One code of low… proto is? It is a quick …track

• The easiest way … to do it? True
• Which of these …… school? Empathise | Ofine
• The hypothesis …. Validated? True
• ---- is the act …problem statement? Define
• Your first idea is the best – false
• Ideabox comprises of ? both of these
• Studying … research? – Secondary
• Which of this… or service – value proposition
• In design thinking… point of view – guiding std
• In a point of view… needs to be? – described
• --- being out … prod – Journey map
• What is a…. design thinking? Defined | point of
• Archetypal … known by? Personas
• Which of …. Map have? Observation | Process | Interface
• Good design thinking … right direction? False
• Prototypes can … them? All of these
• Design which of design thinking? Design | Adopt to
• Design thinking is a… process? Non-linear
• In design thinking … uncertainty? False
• There could be unmet need? True
• In design thinking… combines? Hypothesis
• In a point of view … tobe? Compelling
• You need to… your project? False
• Tool used – prototype
• Successful over ? True
•