ENetTM /Corporate Internet Banking Services - Application Form

1. CLIENT INFORMATION Existing ENet Setup ?: Yes | Domain / Group ID _______________ No

Date of Application
Company Name

Company Address
Contact person details
Full Name
Telephone/Mobile No.
E-mail ID

2. ACCOUNTS MAPPING INFORMATION

Bank Account Number Account Name as per Bank's record

3. PAYMENT MODULE On Screen Bulk Upload

Payment Product
Business Product / Purpose RTGS NEFT A2A IMPS Cheque DD ECMS
Vendor
Salary
Tax
Reimbursements
Redemption
Loan Disbursement
OAT

Special Instructions (If any)

Access Required Mobile App Trade on Net Trade on Mobile

Expiry Days ___________ Beneficiary Validation On Screen Bulk

4. USER INFORMATION

User Full Name * User Role User Email ID Mobile Number

PLEASE ATTACH AS SEPARATE ANNEXURE (if applicable)

* I = Inputter I A = Authoriser I V = Verifire I W = Only View

Ver.7.0 Signature(s) of authorised signatory / ies along with the company stamp Page No 01
 5 USER ACCESS RIGHTS INFORMATION Business Products Array (Please TICK to enable below options for each user)

Account No Only Reimbur- Loan Others

User Full Name Vendor Salary Tax Investment Redemption OAT Please Specify
for access View sement Disbursement

PLEASE ATTACH AS SEPARATE ANNEXURE (if applicable)

** On Screen = O / Bulk = B, Please mention either O or B or O/B infront of each name

** All Payment products as defined in section 3 will be enable to all the users mentioned above

6 BENEFICIRY INFORMATION FOR MAPPING

Beneficiary Beneficiary Beneficiary
IFSC Code E-mail ID
Code Name A/C No
PLEASE ATTACH AS SEPARATE ANNEXURE (if applicable)

** All Payment products as defined in section 3 will be enable to the beneficiaries mentioned above
7 BULK TAX REGISTRATION FORMAT
FOR DIRECT TAXES (CBDT)
Name of Road /
Full Name Flat / Door / Area /
Pan / Tan No Premises / Street / state Pin Code
(Client) Block No Locality
Building Lane
PLEASE ATTACH AS SEPARATE ANNEXURE (if applicable)

Note:
● Terms and conditions to be executed with Rs 600/- franking.
● All pages of the application form and terms and conditions to be duly signed by the authorised signatories along with the company stamp.
● Bulk Tax registration details ( Refer Section 7 above) to be enclosed as separate annexures , duly signed by the authorised signatories along
with the company stamp.

We have read and understood the terms and conditions ( as stated overleaf and copy of which along with the said set-up is in our possession) relating to
Enet facility. We accept and agree to be bound by the said terms and conditions and any changes made to it from time to time.

Signature(s) of authorised signatory / ies along with the company stamp

For Bank use only :

RM Name & Emp Code :

Signature :

Ver.7.0 Page No 02
 Terms and Conditions for ENetTM /Corporate Internet Banking Services
1. Definitions: 2.1 The use of ENetTM Services by a Customer or a User is governed by these
Terms and Conditions, the Regulations, applicable laws and other regulations,
1.1 "Account(s)" shall mean the account(s) of the Customer opened and internal policies and guidelines of HDFC Bank, and such other terms and conditions
maintained with HDFC Bank from time to time, which have been designated for as may be specified on the Website. These Terms and Conditions are specific to the
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ENet Services and shall mean and include all existing, new and future accounts of use of ENet Services, and are in addition to and not in derogation of and are without
the Customer opened and maintained with HDFC Bank designated for this purpose. prejudice to, any other terms and conditions as may be prescribed by HDFC Bank
from time to time, applicable to the Customer/ User, including (without limitation)
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1.2 “Customer" shall mean the person/entity availing of the ENet Services under those terms and conditions which are applicable in respect of the Account(s), any
these Terms and Conditions, including a Trade and FX Customer. services availed by the Customer/ User from HDFC Bank's core banking services,
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or any services which are not linked to ENet Services.
1.3 “Digital Certificate” shall mean a method for the exchange of data securely over the
internet using the Public Key Infrastructure (PKI) on an identified and specific 2.2 It is hereby clarified that these Terms and Conditions shall apply to and be binding on
computer terminal and shall be one of the methods of verification (a) of the identity of a Customer/ User irrespective of the mode or device (whether laptop, desktop,
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a Customer/ User at the time of logging onto the ENet Services; or (b) that an personal computer, mobile or other handheld device, ipad, tablet or any other similar
Instruction or a communication for initiating, amending or cancelling an Instruction device, by whatever name called) through which the Customer/ User uses, interacts
has been given by a Customer/User. or accesses the ENetTMServices.

1.4 “Digital Token” shall mean a unique OTP being generated by a mobile application 3. ENetTMServices:
and shall be one of the methods (a) for authenticating the Handset on which such
mobile application is downloaded (b) of verification of the identity of a Customer/ 3.1 Subject to these Terms and Conditions, the Regulations, applicable laws and other
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User at the time of logging onto the ENet Services; (c) for verifying that an regulations, internal policies and guidelines of HDFC Bank, and such other terms
Instruction or a communication for initiating, amending or cancelling an Instruction and conditions as may be specified on the Website, HDFC Bank shall provide the
has been given by a Customer/User. ENetTMServices to the Customer.

1.5 "ENetTM " or “ENetTM Services” or Corporate Internet Banking or Corporate 3.2 For availing of, or ceasing to avail of the ENetTM Services, or any part thereof, the
Internet Banking Services shall mean the internet payment and other banking Customer shall make a separate application to HDFC Bank in the format prescribed
services offered by HDFC Bank to its Customers under these Terms and Conditions by HDFC Bank.
including without limitation fund transfer/payment services (through NEFT/ RTGS/
IMPS/ any other payment mode as may be designated by HDFC Bank), cheque/ 3.3 Not with standing the generality of the aforesaid, HDFC Bank, at its sole discretion,
demand draft/ pay order facilities, Trade & Foreign Exchange Services and such may:
other services as may be permitted by the RBI from time to time and that may be
made available by HDFC Bank at its discretion, and shall also include all 3.3.1 Classify/ mark/ categorise any Customer/ User/ User id as 'dormant'
modifications of the aforesaid services as HDFC Bank may make from time to time. (“Dormant User”), if the Customer/ User has not logged into the platform for
Reference to "ENetTM " and “ENetTM Services” in these Terms and Conditions shall accessing ENetTM Services, through the registered User id, for a continuous
include Corporate Internet Banking and Corporate Internet Banking Services, period of 120 (One Hundred and Twenty) [calendar days] from the date such
respectively. Customer/ User last logged-in on the designated platform for accessing
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ENet Services by using the registered User id. Pursuant to such
1.6 “Handset” shall mean a mobile handset or a tablet or any other similar device classification/ marking/ categorising of any Customer/ User/ User id as
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on which the mobile application required to generate a Digital Token is downloaded. dormant, such Customer/ User will be unable to access any ENet Services
from the relevant User id without re-activation of such Dormant User. In order to
1.7 "lnstruction(s)" shall mean and include all communications made or i n s t r u c t i o n s re-activate a Dormant User, the relevant Customer (through a User)/ User may
given by the Customer/Users to HDFC Bank, by following the Security Procedure, provide a written instruction (including by way of an e-mail) to HDFC Bank, at
for carrying out any financial or non-financial activities offered under the ENetTM the communication details specified by HDFC Bank, requesting re-activation of
Services, including any payment instructions for making a remittance or transfer of the Dormant User (“Re-activation Request”), and upon receiving the Re-
funds or stop-payment instructions or requests for cheque books or statements. activation Request, HDFC Bank may, at its sole discretion, approve such
request for re-activation and grant access back to the Customer/ User by re-
1.8 “OTP” shall mean a one-time password/ one-time personal identification number. activating the User id.

1.9 “Physical Token” shall mean a unique OTP generated by a hardware device, 3.3.2 Delete/ disable the Customer/ User/ User id and prohibit the access of ENetTM
provided by HDFC Bank to the Customer and shall be one of the methods (a) of Services of or by such Customer/ User/ User id (“Disabled User”), if the
verification of the identity of a Customer/ User at the time of logging onto the ENetTM Customer/ User has not logged into the platform for accessing ENet
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Services or (b) for verifying that an Instruction or a communication for initiating, Services, through the registered User id, for a continuous period of 540 days)
amending or cancelling an Instruction have been given by a Customer/User. [calendar days] from the date such Customer/ User last logged-in on the
designated platform for accessing ENetTM Services by using the registered
1.10 "RBI" shall mean The Reserve Bank of India. User id. Pursuant to any Customer/ User/ User id being designated as a
Disabled User, such Customer/ User will be unable to access any ENetTM
1.11 "Regulations" shall mean all rules, regulations and/or guidelines issued by the Services from the relevant User id and HDFC bank shall not re-activate the
RBI or any other governmental or regulatory or statutory authority from time to time Disabled User under any circumstances. A Customer/ User in respect of any
in relation to the ENetTMServices and the Trade & Foreign Exchange Services. Disabled User shall be required to provide a fresh application to HDFC Bank for
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availing of the ENet Services, or any part thereof, in the format prescribed
1.12 "Security Procedure" shall mean such procedure(s) as may be prescribed by by HDFC Bank.
HDFC Bank, from time to time, for the purposes of (a) verification of a Customer/
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User at the time of logging onto the ENet Services; (b) verifying that an Instruction 3.3.3 HDFC Bank shall not be liable for any losses, damages or costs whatsoever,
or a communication for initiating, amending or cancelling an Instruction is that of the whether direct or indirect, arising from or in relation to or pursuant to a classification/
Customer/User, including vide usage of a: (i) Physical Token; or (ii) Digital Token; or marking/ categorising of any Customer/ User/ User id as a Dormant User or a
(iii) Digital Certificate, and also for detecting error in the transmission of Instructions. Disabled User in the manner set out in this Clause 3.3.

1.13 “SIM” shall mean the subscriber identification module. 3.4 HDFC Bank, at its sole discretion may, at the request of the Customer, extend
the ENetTM Services to any other existing/ new Accounts, and these Terms and
1.14 ''Terms and Conditions” shall mean these terms and conditions as may be Conditions shall automatically apply to such further use of the ENetTM Services
amended, modified and/or supplemented by HDFC Bank from time to time. by the Customer.

1.15 “Trade and FX Customer” shall have the meaning assigned to the term in Schedule 3.5 HDFC Bank shall be entitled to modify and/or upgrade the ENetTM Services, or
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I hereto. the mode or manner of provision of the ENet Services or the extent of the
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ENet Services from time to time and shall endeavour to inform the Customer
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1.16 “Trade & Foreign Exchange Services” shall mean the provision of trade and of such change in ENet Services. HDFC Bank reserves the right to suspend all or
foreign exchange related products and services, hosted through the ENetTM any of the ENetTM Services provided to the Customer without being required to
Services portal, by HDFC Bank, such as issuance of letters of credit/ guarantees/ provide any prior notice and without assigning any reason therefor.
making payments for import/ non-import obligations and/ or any other trade related
services provided by HDFC Bank, on behalf of the Customer, as per the request 3.6 HDFC Bank may, at its sole discretion, choose to extend/enable any new ENetTM
forwarded by the Customer, and in accordance with the additional terms and Services to the Accounts of the Customers and these Terms and Conditions and any
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conditions as set out in Schedule I hereto. modifications thereto in respect of the new ENet Services shall automatically apply
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to such new ENet Services extended/enabled by HDFC Bank and the Customer
1.17 "Users" shall mean the representatives of the Customer who have the rights to shall be bound and continue to remain bound by the same. Provided that, the
access the Accounts of the Customer through the ENetTM and shall include both Customer may, by a written request to HDFC Bank, choose to disable/opt out of
Users with viewing rights and Users having inputting, uploading, verification, such new ENetTM Services. Provided further that, the Customer agrees to and shall,
confirmation, payment and/or authorization rights. Where such authorisation rights be bound by all transactions carried out/actions taken during the period during
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are given by the Customer on a joint basis, then this term shall mean such joint which such new ENet Services had been enabled/extended to the Accounts of
Users with authorisation rights, as the context or meaning may require. such Customers by HDFC Bank.

1.18 "Website" shall mean the website <www.hdfcbank.com> or such other web-site as 4. Amendment to Terms and Conditions:
may be notified by HDFC Bank from time to time.
4.1 Notwithstanding anything contained elsewhere in these Terms and Conditions,
2. Applicability of Terms where HDFC Bank decides to upgrade or modify the ENetTM Services or the mode or

Ver.7.0 Page No 03
 manner of provision of the ENetTM Services or the extent of the ENetTM Services or reasonably expected by an entity/individual similar to the Customer/User to
provide new ENetTM Services to the Customer, such upgrades, modifications and maintain) against unauthorised access, computer viruses or other malicious codes
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new ENet Services shall be subject to such additional terms and conditions as may and other events that could compromise data integrity and security. HDFC Bank
be stipulated by HDFC Bank, and HDFC Bank may amend or supplement any of shall not be liable for any losses, damages or claims, whether direct or indirect,
these Terms and Conditions, at any time, if such amendment is required, which arising out of or in relation to any unauthorised access or transactions or Instructions
amendment shall ipso facto form a part of these Terms and Conditions and shall be being initiated or effected from the concerned computer terminal in which the Digital
automatically binding on the Customer. HDFC bank shall endeavour to inform the Certificate has been installed (including but not limited to such unauthorised
Customer of such changes. transactions or Instructions being effected on account of any theft/ loss/
misplacement of such computer device), non-maintenance or lack of regular
5. Security Procedure: updation of the Customer/User's computer and security systems, networks and/or
the software and/or any computer viruses or other malicious codes and other events
5.1 The Customer and each User shall, at its own risk and consequences, access that could compromise the computer terminal's data integrity and security. HDFC
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and use the ENet Services by following the Security Procedure prescribed by Bank shall neither be liable to refund any monies that may have been remitted from
HDFC Bank from time to time, including the use of a: (i) Physical Token; or (ii) a Customer's Account under the aforesaid circumstances nor does it undertake
Digital Token; or (iii) Digital Certificate at the time of (a) logging onto the ENetTM to recover such sums of money from any third party.
Services and/or (b) for verifying that an Instruction or a communication for initiating,
amending or cancelling an Instruction has been given by a Customer/ User, together 5.8 In case the Security Procedure for verification of a Customer/ User is vide use of
with User ids and password(s) or OTPs or any other suitable means of Digital Token, the Customer/User acknowledges and shall ensure as follows:
authentication as decided by HDFC Bank. In addition, HDFC Bank may advise the
Customer to adopt such other Security Procedure(s) and means of authentication 5.8.1 The mobile application required to generate a Digital Token is an application on a
as HDFC Bank may require from time to time, and the Customer agrees to abide by Handset binding through an internal random number generated during the mobile
such additional Security Procedure. application installation and will be stored in the keychain of an UUID (Universal
Unique Identifier) for application and is not linked to the SIM of that Handset and
5.2 The Customer and the Users authorized by the Customer shall keep all OTPs and shall continue to function in the absence of such SIM.
passwords, including any password used to encrypt the private key, confidential and
well protected and should not reveal the same to any unauthorized person or other 5.8.2 The Customer understands and acknowledges that the mobile number of the
third party, including to any employees and representatives of HDFC Bank. HDFC User is used only for the purposes of initial download of the mobile application
Bank shall in no manner be held responsible, if the Customer incurs any loss as a required to generate a Digital Token and any subsequent generation of OTPs
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result of an OTP or password being disclosed by the Customer or User to any for accessing the ENet Services and provision of Instructions would be though the
unauthorized person or other third parties. mobile application required to generate a Digital Token as existing on the Handset
and does not require any SIM. The Customer/User shall ensure that once the
5.3 The Customer shall ensure that each User who avails of digital signatures for the Handset binding is completed, the Handset or the mobile application required to
purpose of using the ENetTM Services shall generate the private key and the public generate a Digital Token is not accessed by any unauthorised person and/or the
key by following the instructions prescribed by HDFC Bank, and the Customer shall User id and the password are not disclosed to any person other than the registered
be bound by the private key and the public key so downloaded/generated by the User. HDFC Bank disclaims all responsibility/liability on account of access of the
User(s). The Customer shall be responsible for the safe custody of the private key Handset (with SIM or otherwise) or the mobile application required to generate a
and the Customer would be responsible for, and bound by, any and all Instructions Digital Token by any unauthorised person other than the registered User and all
given and/or transactions carried out by the applicable User by using the private key transactions posted or Instructions given through OTPs generated through the
and the public key. HDFC Bank shall be entitled to presume as genuine all mobile application required to generate a Digital Token shall be binding upon the
Instructions given by following/ using the Security Procedure. Customer.

5.4 HDFC Bank shall endeavour to adopt appropriate security measures as may be 5.8.3 HDFC Bank shall not be responsible for any losses, damages or claims, whether
available in the industry from time to time. However, the Customer acknowledges direct or indirect arising from or in relation to the theft/loss/misplacement of the
that the technology used including the internet, as well as the use of public/ shared bound Handset or its unauthorised use/access by any person (including without
facilities is susceptible to a number of risks, such as misuse, hacking, virus, limitation any employee or ex-employee of the Customer). Without prejudice to what
malicious, destructive or corrupting code, fraudulent transactions, including theft of is stated in Clause 9, the Customer shall ensure that any theft/loss/misplacement of
devices and confidential data, programme or macro, any or all of which could affect the bound Handset is communicated by the Customer to HDFC Bank by close of
the ENetTM Services. HDFC Bank will not be responsible for any loss, delays or business of that day when such event has occurred, and in any event, no later than
failures, whether direct or indirect, caused to or incurred by the Customer/User in the by 12 noon of the next working day, along with a request in writing, for disabling the
processing of Instructions on account of such risks. access to the mobile application required to generate a Digital Token on the lost/
stolen/misplaced Handset. HDFC Bank disclaims all responsibility and/or liability
5.5 The Customer shall ensure that any change with respect to or exit of, a User shall be arising out of the failure on the part of the Customer to provide such intimation of
notified to HDFC Bank by close of business of that day, and in any event, no later theft/loss/misplacement of a bound Handset along with the instruction for disabling
than by 12 noon of the next working day from such change or exit, along with a the access to the mobile application required to generate a Digital Token on the
request in writing, for disabling or changing the User id and password on the lost/stolen/misplaced Handset, in a timely manner to HDFC Bank. In any event,
computer terminal on which the Digital Certificate is installed or disabling access to HDFC Bank shall neither be liable to refund any monies that may have been
the mobile application required to generate a Digital Token or the Physical Token by remitted from a Customer's Account under the aforesaid circumstances nor does it
the erstwhile User, as the case may be. HDFC Bank disclaims all responsibility undertake to recover such sums of money from any third party.
and/or liability arising out of the failure on the part of the Customer to provide such
intimation of change in or exit of, a User and instructions for disabling or changing 5.9 In case the Security Procedure for verification of a Customer/ User is vide use of
the User id and password in a timely manner to HDFC Bank. Physical Token, the Customer/User acknowledges and shall ensure as follows:

5.6 The Customer agrees that HDFC Bank has the right (but not the obligation) to 5.9.1 The Customer/User shall ensure that the OTP sent by HDFC Bank to the registered
conduct appropriate audits/forensic investigations of the systems of the Customer/ email of the User for initial access to the Physical Token and for provision of
User, through an independent entity appointed either by itself or in consultation with Instructions, shall not be disclosed to any third person other than the User and the
the Customer, as and when deemed to be required by HDFC Bank and the Physical Token shall only be accessed by the Customer/User using the OTP sent by
Customer/User agrees that they shall provide all co-operation and assistance and HDFC Bank. HDFC Bank shall not be responsible for any losses, damages or
bear all costs in this regard. claims, whether direct or indirect arising from or in relation to the theft/loss/
misplacement of the Physical Token, the disclosing of the OTP sent by HDFC Bank
5.7 In case the Security Procedure for verification of a Customer/ User is vide use of for initial access to the Physical Token or disclosing of the OTP sent by HDFC Bank
Digital Certificate(s), the Customer/User shall ensure and/or acknowledges as for provision of Instructions, or any unauthorised use/access of the Physical Token
follows: by any person (including without limitation any employee or ex-employee of the
Customer). Without prejudice to what is stated in Clause 9, the Customer shall
5.7.1 The email (specifying the domain id, the user id and also containing a digital ensure that any theft/loss/misplacement of the Physical Token is communicated by
certificate generator URL) generated by HDFC Bank upon registration of the user the Customer to HDFC Bank by close of business of that day when such event has
ids by the Customer/User into the ENetTM system, and sent to each registered User occurred, and in any event, no later than by 12 noon of the next working day,
at their registered email id, shall only be accessed from the computer terminal from along with a request in writing, for disabling the lost/stolen/misplaced Physical
which the ENetTMServices shall be used by the Customer and by the registered User. Token. HDFC Bank disclaims all responsibility and/or liability arising out of the
failure on the part of the Customer to provide such intimation of theft/loss/
5.7.2 The Customer/User acknowledges that the Digital Certificate is system specific to misplacement of the Physical Token along with the instruction for disabling the
the computer terminal and is non-exportable. If a Customer procures its own Digital lost/stolen/misplaced Physical Token, in a timely manner to HDFC Bank. In any
Certificate, it shall ensure that the same is non-exportable and shall share the public event, HDFC Bank shall neither be liable to refund any monies that may have been
key with HDFC Bank, immediately. The Customer acknowledges that if it uses a remitted from a Customer's Account under the aforesaid circumstances nor does it
Digital Certificate procured from a third party, HDFC Bank shall not be liable for any undertake to recover such sums of money from any third party.
losses, damages or costs whatsoever, whether direct or indirect, arising from or in
relation to any failure in the Customer's computer terminal to integrate with HDFC 6. Instructions:
Bank's systems.
6.1 All Instruction(s) (including any Instructions for payments using NEFT/ RTGS/
5.7.3 The Customer/User shall ensure that the computer terminal(s) where the Digital any other payment method prescribed by RBI and permitted by HDFC Bank)
Certificate(s) are installed is secure and is not accessed by anyone other received from the Customer by HDFC Bank shall only be processed during banking
than the User(s) and is effectively maintained and regularly updated and is capable hours on working days / such hours as prescribed by the RBI and permitted by
of secure processing, storage and transmission of confidential and other HDFC Bank in its sole discretion. With regards to Instruction(s) in relation to IMPS
information and the computer systems, software and networks are adequately transactions, the same shall be processed by HDFC Bank in accordance with the
protected (in accordance with the standards prevalent in the market and as may be timelines as prescribed by HDFC Bank from time to time. An Instruction will only be

Ver.7.0 Page No 04
 accepted by HDFC Bank if it has been transmitted to HDFC Bank in the manner set Services by giving Instructions.
out in these Terms and Conditions, by using the Security Procedure prescribed
hereunder. HDFC Bank may, in its absolute discretion, but without being under any 8. Transaction Units:
obligation, make further checks as to the authenticity of any Instruction(s) by use of
OTPs or any other mode of verification. HDFC Bank may, from time to time, specify maximum and minimum transaction
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limits for its various ENet Services. The Customer shall be bound to comply with
6.2 The Customer is solely responsible for the accuracy and authenticity of the such limits imposed by HDFC Bank.
Instructions provided to HDFC Bank and will be bound by any and all Instructions
given and/or transactions carried out by any User authorized by it. HDFC Bank shall 9. Changes in Information:
be entitled to rely upon all Instructions given by the Customer through its User(s)
and act on such Instructions. The Customer acknowledges and agrees that in the 9.1 Any changes in the information provided by the Customer shall be communicated by
event of any inaccuracy in any information and/or Instruction, there could be the Customer to HDFC Bank in the manner stipulated by HDFC Bank, along with
consequent erroneous transfers. All such Instructions shall be final and binding on accompanying corporate resolutions and other requisite documentation. The
the Customer. In the event of any dispute on the actual Instructions given to HDFC Customer shall be entitled to modify its list of Users from time to time, by giving a
Bank, the records of HDFC Bank would be final and binding on the Customer and letter to this effect to HDFC Bank, along with accompanying corporate resolutions.
HDFC Bank shall not be liable to the Customer or any third party for any losses, Any such change shall be effective only after the Customer has been intimated of
damages or claims, whether direct or indirect arising from or in relation to any the implementation of the changes by HDFC Bank, and till such time HDFC Bank
inaccuracy in any information and/or Instruction given by the Customer/User to shall continue to accept and carry out Instructions received from any of the
HDFC Bank. representatives of the Customer whose names are mentioned in the list of Users
then available with HDFC Bank.
6.3 An Instruction shall remain effective till the earlier of the same being,
countermanded by further Instructions by the Customer or, given effect to/ 9.2 The Customer accepts and acknowledges that any Instruction provided to
processed by HDFC Bank. If the Customer notices an error in the information HDFC Bank for changes in information in the manner set out in Clause 9.1 above,
supplied by the Customer/User to HDFC Bank in any communication or shall be construed to be an Instruction for change in information only with respect to
Instruction, it shall immediately notify HDFC Bank and HDFC Bank will ENetTM Services and that should the Customer require similar changes to be
endeavour to rectify such error wherever possible on a “reasonable efforts” basis replicated across other services availed of by the Customer from HDFC Bank,
but under no circumstances shall HDFC Bank be liable to the Customer or any third including without limitation, HDFC Bank's core banking services, or any other
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party for any losses, damages or claims, whether direct or indirect arising from or in services not linked to ENet Services, it shall be the sole responsibility and
relation to any error in the information supplied by the Customer/User to HDFC obligation of the Customer to provide separate instructions in relation to such
Bank in any communication or Instruction. In the event of a Customer's Account change in information to HDFC Bank in accordance with the terms and conditions
receiving an incorrect credit by reason of a mistake committed by any person, the governing such other services. The Customer agrees and acknowledges that under
Customer authorises HDFC Bank to reverse the incorrect credit at any time no circumstances will HDFC Bank be liable for any liability, damages or costs
whatsoever. The Customer shall be liable and continue to remain liable to HDFC incurred by the Customer for its failure to provide suitable instructions for change in
Bank for any unfair or unjust gain obtained as a result of the same. information in relation to any other services availed by the Customer from HDFC
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Bank other than ENet Services.
6.4 If HDFC Bank is of the opinion that (i) an Instruction received by it may not have
been properly authorized by the Customer/User; or (ii) is conflicting, inconsistent, 10. Confidentiality & Disclosure:
unclear, incomplete, deficient, contrary to any law, regulation or policy; or (iii) HDFC
Bank has reason to believe that the Instruction is issued to carry out an unlawful The Customer hereby authorises the use of confidential information of the Customer
transaction; or (iv) the Instruction is attached with notice of any special by HDFC Bank and the transfer by HDFC Bank of any information relating to the
circumstances, then HDFC Bank may, (without being bound to do so) seek Customer to and between the branches, subsidiaries, representative offices,
clarification from the Customer before acting on any such Instruction or act or refuse affiliates, auditors and agents of HDFC Bank, wherever situated, for confidential use
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to act upon any such Instruction in such manner as it deems fit. HDFC Bank will not in connection with the provision of the ENet Services to the Customer, and further
be responsible or liable for any losses, damages or claims, whether direct or acknowledges that any such branch, subsidiary, representative office, affiliate or
indirect, incurred by the Customer or any third party arising from or in relation the agent shall be entitled to transfer or disclose any such information as required by
carrying out or refusal to carry out any Instructions or from any delay in effecting any any law, court, regulatory or legal process.
Instructions in the above circumstances.
11. Disclaimer of Warranties:
6.5 HDFC Bank shall not be responsible for any delay in carrying out any I n s t r u c t i o n s
due to any reason whatsoever, including due to any circumstances beyond its HDFC Bank hereby expressly disclaims all warranties of any kind, whether express
reasonable control or any requirement of law or on account of any shortcoming by or implied or statutory, including, but not limited to the implied warranties of
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any third party, howsoever caused. HDFC Bank will not be responsible or liable for uninterrupted, error-free, timely or secure performance of the ENet systems/
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any losses, damages or claims, whether direct or indirect, incurred by the Customer ENet Services, title, satisfactory quality, merchantability, fitness for a particular
or any third party that results from any delay in effecting any Instructions in the above purpose, data accuracy and completeness, and any warranties relating to non-
circumstances. infringement of the ENetTM Services or any transmission of information from HDFC
Bank to the Customer being virus free.
6.6 If any Instruction cannot be given effect to unless (a) it is supported by requisite
physical documentation, including but not limited to in relation to change in 12. Indemnity:
domain Users, change of address, addition/deletion/modification of Users, change
of Handset for downloading the mobile application required to generate a Digital 12.1 The Customer agrees that the Customer shall indemnify and hold HDFC Bank,
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Token, domain/Account maintenance on ENet , or (b) it is received from an e-mail its officers, director, agents and employees harmless against all actions, claims,
address registered with HDFC Bank, including but not limited to a request for User demands, proceedings, losses, damages, costs, charges and expenses
activation, then HDFC Bank shall not be required to act on such Instruction until it whatsoever, whether direct or indirect, which HDFC Bank may at any t i m e i n c u r ,
receives such documentation or such Instruction from an email registered with sustain, suffer or be put to as a consequence of or by reason of or arising out of
HDFC Bank, as the case may be. negligence/mistake/ misconduct on the part of the Customer or breach or non-
compliance by the Customer of any of the Terms and Conditions stipulated herein
TM
6.7 HDFC Bank shall not be liable for any consequences arising out of its failure to relating to any of the ENet Services or by reason of HDFC Bank in good faith taking
carry out any Instructions due to inadequacy of funds and/or credit facilities or refusing to take action on any Instruction given by the Customer or by reason of
available in the Account of the Customer; provided that HDFC Bank may at its any data forwarded to HDFC Bank through any media, or by reason of any data
sole discretion be entitled to carry out any Instructions notwithstanding such corruption, data tampering, unauthorised replications or any other cause, whether
inadequacy of funds without seeking the prior approval of or notice to, the Customer, of the same or a different nature, unavoidable or beyond the control of HDFC Bank.
and thereafter, without prejudice to any other rights of HDFC Bank including the right
of set-off and lien, the Customer shall be responsible to repay with interest the 13. ENetTMServices Records and Transaction Terms:
resulting overdraft, advance or credit thereby created and pay all related costs and
charges. 13.1 HDFC Bank shall issue to the Customer, if requested for by a Customer, a
statement of financial transactions effected pursuant to Instructions received
6.8 In case of any Instruction relating to any foreign currency transaction made by by HDFC Bank, through online / offline mode for verification at the Customer's
the Customer/User, the exchange rates quoted by HDFC Bank, if any (whether end. The Customer shall, within a period of 7 (seven) days from the date of any
through its Website or otherwise), shall only be provisional and shall be subject to Instruction given by it to HDFC Bank/ upon receipt of the financial transaction
future variations in the exchange rate. The rate at which the transaction statement, report to HDFC Bank any discrepancy in the execution of an
pursuant to an Instruction is given effect to would be the effective rate for all Instruction/ the financial transaction statement. The Customer agrees that it
intents and purposes and will be binding on the Customer. shall not be entitled to dispute the correctness of the execution of an Instruction/
the contents of the financial transaction statement or the amount debited to its
6.9 Any Instructions given by the Customer should not contravene the provisions of Account if it fails to report the discrepancy within the aforesaid period. The Customer
applicable laws and regulations including, without limitation, the Regulations, acknowledges that even if it reports the discrepancy within the stipulated period,
the Foreign Exchange Management Act, 1999 and various regulations framed under no circumstances shall HDFC Bank be liable to the Customer or any third
thereunder, and other rules and regulations laid down by Reserve Bank of India party for any losses, damages or claims, whether direct or indirect if HDFC Bank has
including Exchange Control Regulations. acted reasonably and in good faith.

7. Authority to HDFC Bank for ENetTMServices: 13.2 All the records of HDFC Bank generated for the transactions arising out of the
Instructions, including the time when such Instruction was recorded and when
7.1 The Customer irrevocably and unconditionally authorises HDFC Bank to the transaction was effected, shall be conclusive proof of the genuineness and
TM
access all its Account(s) registered for the ENet Services, for effecting accuracy of the Instructions received by HDFC Bank and the consequent
TM
banking or other transactions performed by the Customer through the ENet transaction.

Ver.7.0 Page No 05
 13.3 The Customer agrees not to object to the admission of HDFC Bank's records as The terms and conditions set out in this Schedule I shall apply and be binding
evidence in any legal proceedings because such records are not originals or on the Trade and FX Customer in addition to and without prejudice to the Terms
are not in writing or are documents generated by a computer. and Conditions.

13.4 HDFC Bank is permitted to utilize all information received by it from the Customer as It is hereby clarified that this Schedule shall apply to and be binding on a Trade
evidence against the Customer before any competent Court of Law or Judicial or and FX Customer/ User irrespective of the mode or device (whether laptop, desktop,
Quasi-Judicial Authority or Tribunal or any other statutory or regulatory or personal computer, mobile or other handheld device, ipad, tablet or any other similar
government authority. device, by whatever name called) through which the Trade and FX Customer / User
uses, interacts or accesses the ENetTMServices.
14. Termination:
HDFC Bank may, at its sole and absolute discretion, act on any Instruction provided or
14.1 Subject to this Clause 14, HDFC Bank reserves the right to discontinue all or made by the Customer/ User to HDFC Bank, or which HDFC bank reasonably
TM
any of the ENet Services at any point of time with 30 days prior notice, save believes to have been provided or made by the Customer/ User, by e-mail and/or fax
and except in circumstances where HDFC Bank has discontinued all or any of transmission (irrespective of whether such Instruction(s) so given are Electronically
TM
the ENet Services as a consequence of the Customer committing any breach Signed or not, or are only scanned Instruction(s) e-mailed to HDFC Bank by the
of the Terms and Conditions or if it learns of the death, bankruptcy or lack of Customer/ User.
legal capacity of the Customer/ User.
For the purpose of these Terms and Conditions, an e-mail or Instruction shall be
14.2 Closure of any Account of the Customer will terminate the ENetTM Service with deemed to be “Electronically Signed” if the same has been encrypted/ authenticated
respect to that Account. by using an electronic method or procedure in accordance with the provisions of the
Information Technology Act, 2000 or in any other manner/ method/ procedure/
TM
14.3 The Customer is entitled to cancel the ENet Services provided herein by technique as is recognized/ envisaged as a valid method of encryption/
giving 15 days prior notice in writing to HDFC Bank in this regard. authentication under the provisions of the Information Technology Act, 2000.

14.4 HDFC Bank shall not be liable for any damages, claims or losses, whether direct or The Customer agrees that at all times, HDFC Bank will not be responsible for any
indirect, of any nature whatsoever by reason of such termination or discontinuation losses, damages or costs, whether direct or indirect, that are incurred by a Customer
of the ENetTM Services, whether under paragraph 14.1, 14.2 or 14.3 of these Terms arising from or in relation to misuse of the scanned signatures of any authorised
and Conditions. signatories of the Customer.

15. Force Majeure: Role of HDFC Bank

HDFC Bank shall not be liable for any failure to perform any of its obligations under Subject to these Terms and Conditions, HDFC Bank shall provide the Trade & Foreign
these Terms and Conditions if the performance is prevented, hindered or delayed by Exchange Services upon receiving the Instructions of the Trade and FX Customer.
a Force Majeure Event and in such case its obligations shall be suspended for so
long as the Force Majeure Event continues (provided that this shall not prevent the All the Trade & Foreign Exchange Services (including any Instructions received by
accrual of interest on a principal amount which would have been payable but for this HDFC Bank from the Trade and FX Customer in relation thereto) shall, in addition to
provision). "Force Majeure Event" means any event due to any cause beyond the the Regulations, applicable laws and other regulations, internal policies and
control of the HDFC Bank, including without limitation, network failure, faults in guidelines of HDFC Bank, and such other terms and conditions as may be specified
computer systems, storage devices, natural calamities, legal restraints or any other on the Website, be also governed by the applicable International Chamber of
reason. Commerce publications and amendments thereto from time to time.

16. Charges: Role of the Customer

The Customer hereby agrees to bear and covenants to pay to HDFC Bank, all The Trade and FX Customer authorises HDFC Bank to make foreign currency
the charges applicable to the ENetTM Services, including without limitation, remittances, as per its Instructions, including but not limited to any import payments
TM
charges in relation to the transactions executed through the ENet Services, any for bills under collection, import payments for bills under letters of credit, direct
charges for installation or maintenance or disabling of Digital Certificates, Digital payments, non-import payments, and to recover any charges related to the
Token or Physical Token, host to host charges, or any other charges as may be transaction. The Trade and FX Customer agrees that the Customer's/ User's digital/
stipulated by the HDFC Bank from time to time and intimated to the Customer electronic/ scanned signatures will be used on the Forms A1 and A2 or such other
through the Website or through any other medium, as HDFC Bank may deem fit or form prescribed by the RBI from time to time, a n d w i l l b e c o n s i d e r e d a v a l i d
rates/charges mutually agreed from time to time for availing of the ENetTM Services. document, for submission to any competent authority.
HDFC Bank is authorised to debit such charges to the Customer's Account(s).
General
17. Non-Transferability and Non-Assignability:
The Trade and FX Customer shall be required to submit all necessary documents as
TM
The grant of the ENet Services to a Customer is not transferable by the Customer required by HDFC Bank and shall be required to submit them in the manner as
under any circumstance and shall be used only by the Customer. The Customer may be required by HDFC Bank for availing of Trade & Foreign Exchange Services.
shall not assign its rights and/ or obligations in relation to the ENetTM Services or any
part thereof to any other person. HDFC Bank may assign its rights and/ or Without prejudice to the Terms and Conditions, the following details shall be
obligations herein or subcontract or employ agents to carry out any of its obligations submitted by the Trade and FX Customer to HDFC Bank for configuration of the
in relation to the ENetTM Services, with or without the prior written consent of the Trade & Foreign Exchange Services on a laptop, desktop, personal computer,
Customer. mobile or other handheld device, ipad, tablet, or any other similar device, by whatever
name called, as the case may be.
18. Governing Law and Jurisdiction:
TM
The construction, validity and performance of the ENet Services and these *Sr User Name to be *E-mail id of
No. *User Id* Mobile number
Terms and Conditions shall be governed in all respects by the laws of India. The added users*
parties hereby submit to the non-exclusive jurisdiction of the Courts at Mumbai/
____________________ and the Customer/User hereby irrevocably waives 1
any objection it may have now or in the future to the laying of the venue of any
legal action or proceedings and any claim that any such legal action or
proceedings has/ have been brought by HDFC Bank in an inconvenient forum. 2
The Customer shall demonstrate his knowledge and acceptance of the
aforesaid terms and conditions by logging onto or otherwise accessing or using
HDFC Bank's ENetTM Services. If the Customer does not agree with any of the Terms
or Conditions as aforesaid, the Customer should not use or attempt to Signature of the Customer with Stamp
TM
use HDFC Bank's ENet Services in any manner whatsoever including by
logging onto the Website.

Schedule I

Terms and Conditions for Trade & Foreign Exchange Services

The contents of this Schedule shall apply only in the event any Customer avails
of any Trade & Foreign Exchange Services from HDFC Bank via the portal for
ENetTM Services (“Trade and FX Customer”) and shall constitute an integral
and operative part of the Terms and Conditions duly accepted by the Customer
and the same shall be read, taken and construed as an essential part of the
Terms and Conditions as if the same were specifically set out in the body of the
Terms of Conditions and be binding on the Trade and FX Customer with full Date:
force and effect.
D D M M Y Y Y Y

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