MODULE MANAGEMENT INFORMATION SYSTEM – IM1

CHAPTER 6: MAJOR ENTERPRISE APPLICATIONS

PART 2

Objectives:
a) Discuss the definition of Knowledge and Content Management
system.
b) Discover the features of Executive Management System.
c) Identify the characteristics and benefits of Business Intelligence
System.

Lesson 1: Knowledge and Content Management System

Knowledge Management System
All the systems we are discussing here come under knowledge management category. A
knowledge management system is not radically different from all these information systems, but
it just extends the already existing systems by assimilating more information.
As we have seen, data is raw facts, information is processed and/or interpreted data, and
knowledge is personalized information.
What is Knowledge?
• Personalized information
• State of knowing and understanding
• An object to be stored and manipulated
• A process of applying expertise
• A condition of access to information
• Potential to influence action
Sources of Knowledge of an Organization
• Intranet
• Data warehouses and knowledge repositories
• Decision support tools
• Groupware for supporting collaboration
• Networks of knowledge workers

Page | 1
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

• Internal expertise
Definition of KMS
A knowledge management system comprises a range of practices used in an organization to
identify, create, represent, distribute, and enable adoption to insight and experience. Such
insights and experience comprise knowledge, either embodied in individual or embedded in
organizational processes and practices.
Purpose of KMS
• Improved performance
• Competitive advantage
• Innovation
• Sharing of knowledge
• Integration
• Continuous improvement by −
o Driving strategy
o Starting new lines of business
o Solving problems faster
o Developing professional skills
o Recruit and retain talent
Activities in Knowledge Management
• Start with the business problem and the business value to be delivered first.
• Identify what kind of strategy to pursue to deliver this value and address the KM problem.
• Think about the system required from a people and process point of view.
• Finally, think about what kind of technical infrastructure are required to support the
people and processes.
• Implement system and processes with appropriate change management and iterative
staged release.

Page | 2
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

Level of Knowledge Management

Content Management System

A Content Management System (CMS) allows publishing, editing, and modifying content
as well as its maintenance by combining rules, processes and/or workflows, from a central
interface, in a collaborative environment.
A CMS may serve as a central repository for content, which could be, textual data, documents,
movies, pictures, phone numbers, and/or scientific data.
Functions of Content Management
• Creating content
• Storing content
• Indexing content
• Searching content
• Retrieving content
• Publishing content
• Archiving content
• Revising content
• Managing content end-to-end

Page | 3
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

Content Management Workflow

• Designing content template, for example web administrator designs webpage template
for web content management.
• Creating content blocks, for example, a web administrator adds empower CMS tags
called "content blocks" to webpage template using CMS.
• Positioning content blocks on the document, for example, web administrator positions
content blocks in webpage.
• Authoring content providers to search, retrieve, view and update content.
Advantages of CMS
Content management system helps to secure privacy and currency of the content and enhances
performance by −
• Ensuring integrity and accuracy of content by ensuring only one user modifies the
content at a time.
• Implementing audit trails to monitor changes made in content over time.
• Providing secured user access to content.
• Organization of content into related groups and folders.
• Allowing searching and retrieval of content.
• Recording information and meta-data related to the content, like author and title of
content, version of content, date and time of creating the content etc.
• Workflow based routing of content from one user to another.
• Converting paper-based content to digital format.
• Organizing content into groups and distributing it to target audience.

For more knowledge about CMS, please check the link provided:
https://www.youtube.com/watch?v=-C7lSOVLhQs&ab_channel=WinningWP-
WinningWordPress

Lesson 2: Executive Support System

Executive support systems are intended to be used by the senior managers directly to
provide support to non-programmed decisions in strategic management.

Page | 4
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

This information is often external, unstructured and even uncertain. Exact scope and context of
such information is often not known beforehand.
This information is intelligence based −
• Market intelligence
• Investment intelligence
• Technology intelligence
Examples of Intelligent Information
Following are some examples of intelligent information, which is often the source of an ESS −
• External databases
• Technology reports like patent records etc.
• Technical reports from consultants
• Market reports
• Confidential information about competitors
• Speculative information like market conditions
• Government policies
• Financial reports and information

Features of Executive Information System

Page | 5
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

Advantages of ESS
• Easy for upper level executive to use
• Ability to analyze trends
• Augmentation of managers' leadership capabilities
• Enhance personal thinking and decision-making
• Contribution to strategic control flexibility
• Enhance organizational competitiveness in the market place
• Instruments of change
• Increased executive time horizons.
• Better reporting system
• Improved mental model of business executive
• Help improve consensus building and communication
• Improve office automation
• Reduce time for finding information
• Early identification of company performance
• Detail examination of critical success factor
• Better understanding
• Time management
• Increased communication capacity and quality
Disadvantage of ESS
• Functions are limited
• Hard to quantify benefits
• Executive may encounter information overload
• System may become slow
• Difficult to keep current data
• May lead to less reliable and insecure data
• Excessive cost for small company

Page | 6
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

For more knowledge about ESS, please check the link provided;
https://www.youtube.com/watch?v=dz0Z121ZK2Q&ab_channel=BinoplusTechnolog
y

Lesson 3: Business Intelligence System

The term 'Business Intelligence' has evolved from the decision support systems and
gained strength with the technology and applications like data warehouses, Executive
Information Systems and Online Analytical Processing (OLAP).
Business Intelligence System is basically a system used for finding patterns from existing data
from operations.
Characteristics of BIS
• It is created by procuring data and information for use in decision-making.
• It is a combination of skills, processes, technologies, applications and practices.
• It contains background data along with the reporting tools.
• It is a combination of a set of concepts and methods strengthened by fact-based support
systems.
• It is an extension of Executive Support System or Executive Information System.
• It collects, integrates, stores, analyzes, and provides access to business information
• It is an environment in which business users get reliable, secure, consistent,
comprehensible, easily manipulated and timely information.
• It provides business insights that lead to better, faster, more relevant decisions.
Benefits of BIS
• Improved Management Processes.
• Planning, controlling, measuring and/or applying changes that results in increased
revenues and reduced costs.
• Improved business operations.
• Fraud detection, order processing, purchasing that results in increased revenues and
reduced costs.
• Intelligent prediction of future.
Approaches of BIS
For most companies, it is not possible to implement a proactive business intelligence system at
one go. The following techniques and methodologies could be taken as approaches to BIS −
• Improving reporting and analytical capabilities
• Using scorecards and dashboards
• Enterprise Reporting
Page | 7
 MODULE MANAGEMENT INFORMATION SYSTEM – IM1

• On-line Analytical Processing (OLAP) Analysis

• Advanced and Predictive Analysis
• Alerts and Proactive Notification
• Automated generation of reports with user subscriptions and "alerts" to problems and/or
opportunities.
Capabilities of BIS
• Data Storage and Management −
o Data ware house
o Ad hoc analysis
o Data quality
o Data mining
• Information Delivery
o Dashboard
o Collaboration /search
o Managed reporting
o Visualization
o Scorecard
• Query, Reporting and Analysis
o Ad hoc Analysis
o Production reporting
o OLAP analysis

For more knowledge about BIS, please check the link provided;
https://www.youtube.com/watch?v=hDJdkcdG1iA&ab_channel=HitachiSolutionsCanada

REFERENCES

https://www.tutorialspoint.com/management_information_system/knowledge_manag
ement_systems.htm
https://www.tutorialspoint.com/management_information_system/content_managem
ent_system.htm
https://www.tutorialspoint.com/management_information_system/business_intelligen
ce_system.htm

Page | 8