Achraf Zarbi
Mob : +212607895961
Email : [email protected]
Date of birth: 21 Jan 1998
Marital status: Single
Objectives
With a sound academic background and an international hospitality experience with
Global luxury and upscale operator such as:
(Fairmont Taghazout Bay, The Oberoi Marrakech, Royal Mansour Marrakech, Hyatt Regency
Casablanca).
I am now seeking to strengthen my Know how of business & customer care with a global dynamic and
visionary luxury hotel group
Prof e s si o n a l e x p e r i e n c e
Fairmont Taghazout bay Agadir
Feb 2021 - Present
Restaurant captain, Beef & Reef
Responsibilities:
Lead and inspire individuals to develop a highly motivated, committed team.
Maintains intimate knowledge of departmental standards and procedures
Control stock and monitor security procedures
Conduct the Shift Briefing
Ensure all company paperwork is completed as per company procedures.
Assist in the development of all aspects of sales within the bar, implementing new initiatives to
meet and exceed targets.
Endeavour to resolve all complaints during shift and logs all complaints in log book For further follow
up
The Oberoi Marrakech
Nov 2020- Jan 2021
Butler
Responsibilities:
Greeting and checking in guests.
Meet guests when they arrive and getting them settled in their rooms
Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock
Assess and restock wine and spirit collections as necessary
Serve meals and pour drinks for guests
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for
guests
Run errands for guests when necessary
Ensure guests’ rooms are clean and tidy up when necessary
Recommend and arrange amenities for guests
See guests off when they check out
Remain well-groomed at all times
Keep up-to-date on all hotel policies on safety and hygiene
Perform all duties with discretion, professionalism and a pleasant demeanor
Royal Mansour Marrakech
Oct 2019 – Nov 2020
Butler/Majordome
Responsibilities:
Ensuring that cleaning and household chores are completed.
Answering telephonic and written communications on behalf of the employer.
Greeting guests in a professional manner upon their arrival.
Sourcing and training new staff, preparing and communicating staff schedules, and running payroll.
Coordinating the maintenance and preservation of the estate's artworks, antiques, and silverware.
Assisting with the management of important assets, including wines, cigars, books, and automobiles.
Overseeing monthly budgeting and security, as well as household inventories for the property.
Assisting the employer and other household staff with the planning of events.
Overseeing the smooth running of hosted events, parties, and dinners.
Performing all duties and obligations with decorum, tact, and unwavering professionalism.
Idou Anfa Hotel Casablanca
Sep 2018 – May 2019
Waiter
Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
Have a thorough understanding of all spirits and specialty foods in stock
Assess and restock wine and spirit collections as necessary
Serve meals and pour drinks for guests
Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for
guests
Run errands for guests when necessary
Ensure guests’ rooms are clean and tidy up when necessary
Recommend and arrange amenities for guests
See guests off when they check out
Remain well-groomed at all times
Keep up-to-date on all hotel policies on safety and hygiene
Perform all duties with discretion, professionalism and a pleasant demeanor
Hyatt Regency Casablanca
Jun 2017 – Jun 2018
Bartender/Waiter
Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company
specifications
Helping guests choose menu items or guiding them through drink options
Taking orders and making guests feel taken care of during their time at the restaurant or event
Keeping the bar stocked and clean while
Providing friendly and attentive service
Adhering to company standards for serving alcoholic beverages
Awards &achievments:
Hotel catering management certificate.
Butler certificate by Royal Mansour academy
Catering service apprenticeship certificate by Hyatt academy.
Top up seller with Fairmont Taghazout Bay.
Foundation certificate beverage with Diageo middle east.
Foundation certificate hygiene by Royal Mansour Marrakech.
Pre-opening Certificate of Fairmont Taghazout Bay .
Seminars, training & courses:
Health & safety procedure .
Supervisory skills.
Complain handling.
Guest satisfaction tracking system.
Guest profile tracking system
Wine training and spirit
Languages-interests
Languages: French: Fluent, English: Fluent, French: Fluent, Arabic: Fluent
Interests: Travel & Sports
Skills: Computer (Microsoft Word, Excel and Power Point)
References:
Rizk Zouad: General manager Beef &Reef
Email: [email protected]
Mobile: +212702015745
Amine Mouamir: Outlets assistant manager of Beef&Reef
Email:
[email protected]Mobile: +212651908272
Imad: Manager assistant at Hilton Tanger Houara
Mobile: +21281979444
Kamil Charai: Outlet assistant manager of the Comunts
Email:
[email protected]Mobile: +212664791237
