Avcom Ethernet Troubleshooting

Updated 23May12– David Wilbon

If you are having problems with your AVCOM ethernet connection but using the GUI Configure>Ethernet
Tool and reading and following the GUI User Guide carefully does not solve the problem, you now need
to look at all of the ethernet controller parameters. Because of the large number of parameters that may
be changed using the Lantronix Device Server Configuration Manager we at Avcom do not recommend
this method as the primary configuration method. Enter the analyzer’s IP address into a web browser. At
the User/password prompt leave both blank.

If you do not know the IP address or the IP address is not compatible with your network then you
need to configure the analyzer’s Ethernet controller using a serial or USB connection. First use the GUI’s
Configure>Ethernet and select COM Port under Connection Type. Power OFF the analyzer, select Query
and Import, then power ON the analyzer. If this does not work go to Page 5 of this document for
instructions on using Hyperterminal or PuTTY terminal programs.

Sometimes people change multiple parameters that should not have been changed. In this case selecting
Apply Factory Defaults from within the Lantronix XPort Device Server web page usually restores
operation.

NOTE – After making changes, to save settings first select OK at the bottom of the page then select
APPLY SETTINGS.
You may need to close your browser and reopen the Device Server Configuration Manager to verify that
the changes have been applied.

The most common problem is users changing baud rate to an incompatible value. An incorrect setting will
prevent the GUI from communicating with the analyzer but won’t prevent pinging the analyzer’s IP.
RSA models with –SBS, -CLM, -BMS, DRSA, or -TRSA option require 230400 baud.
All others require 115200 baud.
All PSA and MSA products require 115200 baud.
Here are some screen shots of the AVCOM ethernet controller configuration web pages with Avcom
factory default settings:
The similar parameters can also been seen and configured via serial or ethernet using a terminal
emulator program such as HyperTerminal, PuTTY or equivalent.

Hyperterminal setup
1. Connect standard serial or ethernet cable(crossover if connected directly) to spectrum
analyzer(SA). Power off the analyzer if using serial.
2. Configure terminal program for ethernet using the analyzer’s IP address and port 9999 as shown:

3. Configure terminal program for serial connection as shown:

5. After Enter is selected then the current configuration (same as performing Query in the GUI) is
shown as:

*** basic parameters

*** Security
SNMP is enabled
SNMP Community Name: public
Telnet Setup is enabled
TFTP Download is enabled
Port 77FEh is enabled
Web Server is enabled
Web Setup is enabled
ECHO is disabled
Encryption is disabled
Enhanced Password is disabled
Port 77F0h is enabled

*** Channel 1
Baudrate 115200, I/F Mode 4C, Flow 00 ***NOTE -SBS, -CLM and a few other models require 230400***
Port 26482
Connect Mode : C0
Send '+++' in Modem Mode enabled
Show IP addr after 'RING' enabled
Auto increment source port disabled
Remote IP Adr: --- none ---, Port 00000
Disconn Mode : 00
Flush Mode : 00

*** Expert
TCP Keepalive : 45s
ARP cache timeout: 600s
CPU performance: Regular
Monitor Mode @ bootup : enabled
RS485 tx enable : active low
HTTP Port Number : 80
SMTP Port Number : 25
MTU Size: 1400
Alternate MAC: disabled
Ethernet connection type: auto-negotiate
 *** E-mail
Mail server: 0.0.0.0
Unit :
Domain :
Recipient 1:
Recipient 2:

- Trigger 1
Serial trigger input: disabled
Channel: 1
Match: 00,00
Trigger input1: X
Trigger input2: X
Trigger input3: X
Message :
Priority: L
Min. notification interval: 1 s
Re-notification interval : 0 s

- Trigger 2
Serial trigger input: disabled
Channel: 1
Match: 00,00
Trigger input1: X
Trigger input2: X
Trigger input3: X
Message :
Priority: L
Min. notification interval: 1 s
Re-notification interval : 0 s

- Trigger 3
Serial trigger input: disabled
Channel: 1
Match: 00,00
Trigger input1: X
Trigger input2: X
Trigger input3: X
Message :
Priority: L
Min. notification interval: 1 s
Re-notification interval : 0 s

Change Setup:
0 Server
1 Channel 1
3 E-mail
5 Expert
6 Security
7 Defaults
8 Exit without save
9 Save and exit Your choice ?

6. To change the IP select 0. To change the port or baud rate select 1 and follow the prompts to
enter the new values.
7. After entering the new values select 8 to Exit Without Save or 9 to Save and Exit.
8. Note for software programmers: Automated Query or Save Settings to Analyzer functions can be
performed by following the same keystroke pattern as you would manually in a terminal program.