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IT Level 5 Practical Exercise

The document outlines 3 projects for an IT assessment involving designing a user support proposal, developing a disaster recovery plan for a banking system, and creating an infrastructure design plan and action plan to upgrade a transport company's outdated network system over 6 months. The candidate will be given resources to complete the projects during the assessment and be asked follow up questions by the assessor.

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eyob awoke
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
179 views

IT Level 5 Practical Exercise

The document outlines 3 projects for an IT assessment involving designing a user support proposal, developing a disaster recovery plan for a banking system, and creating an infrastructure design plan and action plan to upgrade a transport company's outdated network system over 6 months. The candidate will be given resources to complete the projects during the assessment and be asked follow up questions by the assessor.

Uploaded by

eyob awoke
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Project Information

Given the necessary tools, equipment and information, you are expected to
perform the following Three projects.
The assessor should ask oral questions on which she/he is not satisfied by
yours performance
Assessment Venue:Well Equipped Assessment Centre or real work place
Total time for all projects 6:30 Hours
Project 1. Establish and maintain client user liaison and business
relationship

Total time for this project: 2:00 Hours


Scenario
An organization has been out sourcing its IT user support to different IT
companies and does not have its own IT staff. Recently a need for establishing
its own internal IT user support team arises and the organization hired you as
a consultant. The organization has 400 pieces of IT equipment that are in a
networked environment and needs support on network, hardware, and
software.
Instruction: - Under this project you are expected to perform the following
activity based on the information provided:-

As a consultant you are asked to design and present a proposal on user


support management that will be used by the IT user support team and save
as USER SUPPORT. The proposal should include:
 Preventive maintenance scheduling
 Structuring teams
 Include list of support tools (hardware and software)
 A strategy to minimize support request frequency
 Handling customer feedback
 Manage maintenance of equipment that cannot be maintained by the
teams
 Show the support procedure starting from how support requests are
submitted up to reporting the support result.
 Propose initial and running cost

Project 2: Prepare Disaster Recovery and Contingency Plan


Information: Under this project, you are expected to identify the system’s
impact on the business, identify the threats of the system, develop
disaster recovery plan, and develop a disaster recovery and contingency
planning checklist save as DISASTER RECOVERY.
Assume you are working in a certain financial institution, say XYZ
International Bank, as head of IT technicians responsible for the smooth
functioning of the core banking system. The core banking system is a
web-based information system installed in the bank’s private network,
which enables the bank to perform transactions across all branches.
The bank has many branches in Addis Ababa, in regions and in
neighbouring African countries. Each branch is connected through a
Virtual Private Network (VPN), can access the centralized database and
the transactions are finally send to the central database.
The bank repeatedly suffers network interruption and transactions
are often aborted in the middle of the process.
Instruction: - Under this project you are expected to perform the following
four tasks based on the information provided:-
Task 1: Identify the potential impacts of the core banking system on
the continuity of the bank’s business.
Task 2: Identify the major internal and external threats to the core
banking system.
Task 3: Develop disaster recovery plan for the system.

Task 4: Develop a disaster recovery and contingency planning


checklist for the core banking system.
Project 3- Developing an action and system infrastructure design
plan
Total time for this project: 3:00 Hours
COMET is a transport service provider organization, which has five buildings
in a compound. Each building has six floors. The organization is composed of
five departments with 300 employees. Currently the organization has a
network system with no centralized administration, poor security, outdated
hardware (hub, UTP CAT 5) and software (Microsoft Server 2003, windows
XP, antivirus). Hence, the organization needs to upgrade/change the system
to the latest possible technology to facilitate its service so as to satisfy
customers. For this reason, the organization needs to implement new
networking system which includes its hardware, software and network
infrastructure within six months.
Assume there is an IT solution provider, named by BETA PLC, that wins the
bid and going to handle everything under the organization’s requirement. The
PLC has ten employees: three network technicians, six IT support technician,
and a supervisor. You are the IT supervisor of the PLC and the nine employees
are under your supervision. Therefore, you should:
Instruction: - Under this project you are expected to perform the following
three tasks based on the information provided:-
Task 1:- Identify and list hardware and software requirements

Instruction: - Under this task you are expected Identify and list hardware
and software requirements in accordance with the organization business need
and considering upgradeability of the current system, save it as
REQUIREMENTS

Task 2: Prepare an action plan to manage the project, save it as


ACTION PLAN

Task 3: Develop system infrastructure design plan for the new network
system.
Instruction: Under this task you are expected to develop a maximum of
three pages Infrastructure Design Plan by using the given template. Save it
as INFRASTRUCTURE DESIGN.

Cover Page
New Network Infrastructure Design Plan
Month, Year
Executive Summary

Objective of the project

Detailed Description
Overview of Existing System

Statement of Purpose -- Network Infrastructure Plan (the " New


Network Plan")

Modification plan

Summary of Benefits and Enhancements


Budget Plan
Table 1. Material Cost
SN Item Measurement/unit Unit Amount Total
Description cost cost
1
2
3

Table 2. Personnel Cost


S.N Job position Number Monthly Duration Total
required Salary (in Budget
months)
1
2
3
Table 3. Summary Budget Plan

IT Infrastructure Plan – Budget

Activities / Items Initial Cost Contingency plan (10% of the


Budgeted initial budget)

Total

Consumable materials to be used: For Project 1,2,3 per candidate


No Item description Quantity Unit Specification
1. A4 paper 10 pcs

Tools & equipment/ Instruments


No Item description Quantity Unit Specification
1 Computer 1 pcs Installed Ms Office 2007

Note: Materials and tools may be modified by the Assessor, depending on the
actual job performed, and location & the standard installation practices
of the country.

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