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7 QMS Principles of IATF 16949

The document discusses the seven quality management principles of IATF 16949: 1) Customer Focus, 2) Leadership, 3) Engagement of People, 4) Process Approach, 5) Improvement, 6) Evidence-Based Decision Making, and 7) Relationship Management. It provides an overview of each principle, how they changed from previous standards, and the benefits of adhering to each one, with a focus on meeting customer needs, leadership and accountability, involving employees, managing processes as a system, continual improvement, making decisions based on data, and maintaining mutually beneficial relationships with interested parties.

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3K views

7 QMS Principles of IATF 16949

The document discusses the seven quality management principles of IATF 16949: 1) Customer Focus, 2) Leadership, 3) Engagement of People, 4) Process Approach, 5) Improvement, 6) Evidence-Based Decision Making, and 7) Relationship Management. It provides an overview of each principle, how they changed from previous standards, and the benefits of adhering to each one, with a focus on meeting customer needs, leadership and accountability, involving employees, managing processes as a system, continual improvement, making decisions based on data, and maintaining mutually beneficial relationships with interested parties.

Uploaded by

raja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QMS Principles of IATF-16949

Quality Management Principles:


QMS principles ” are a set of fundamental beliefs, norms, rules and values
that are accepted as fine and can be used as a basis for quality
management.

The principles can be used as a foundation to guide an organization’s


performance improvement. They were developed and updated by experts
of ISO/TC 176, which is responsible for developing and maintaining ISO’s
quality management standards.
Table of Contents
 Quality Management Principles:
 Change in QMS Principles in ISO / IATF 16949 :
 New 7 QMS Principles :
 1. Customer Focus:
 2. Leadership :
 3. Engagement of People: 
 4. Process Approach:
 5. Improvement:
 6. Evidence-based Decision making:
 7. Relationship Management:

Change in QMS Principles in ISO /


IATF 16949 :
Below are the changes done QMS principles in this revised standard.

 Customer focus is replaced by (Customer) stakeholder focus.


 Management representative (MR) is removed. Responsibility is
given to top management and the process owners.
 Involvement of people changes to engagement of people.
 Process approach and system approach combined to process
approach.
 Continual improvement changes to improvement.
 Factual approach to decision making changes to evidence based
decision making.
 Mutual beneficial supplier relationship converts to relationship
management.

New 7 QMS Principles :


1. Customer Focus:
Organizations depend on their customers and therefore should understand
present & future customer needs. Also organizations should meet customer
requirements & strive to exceed customer expectations.

The primary focus of quality management is to meet customer


requirements and to strive to exceed customer expectations.

Benefits of Customer Focus :

 Improvement in Customer Values


 Improve customer satisfaction
 Improved customer loyalty
 Business will increase
 Understand customer needs and expectations and continuously
work to fulfill them.

2. Leadership :
Leaders establish unity of purpose and direction of the organization. They
should create and maintain an internal environment in which people can
become fully involved in achieving the organization’s objectives. It is
responsibilty of the top management to give further this responsibilty to the
process owners.
Benefits of leadership :
 Increased effectiveness and efficiency in meeting the
organization’s quality objectives.
 Better coordination of the organization processes.
 Improved communication within the organization.
 Communicate the organization Vision, Mission, Policies and
objectives throughout the organization.

3. Engagement of People: 
People at all levels are the essence of the organization and their full
engagement enables their abilities to be used for the organization’s benefit.

Benefits of engaging the people:

Improved understanding of the organization’s quality objectives by people


in the organization and increased motivation to achieve them.
4. Process Approach:
The desired result is achieved more efficiently when activities and related
resources are managed as a process. Identifying, understanding and
managing interrelated processes as a system contributes to the
organization’s effectiveness and efficiency in achieving its objectives.

Benefits of process approach:

 Enhanced ability to focus effort on key processes


 Optimized performance through efficient use of resources and
effective process management.
 Establish authority, responsibility and accountability for managing
processes.

5. Improvement:
Continual improvement of the organization’s overall performance should be
a permanent objective of the organization.

Benefits of improvement:
Enhanced focus on root-cause investigation and determination, followed by
prevention and corrective actions
Continuously do improvement objectives at all levels of the organization.

6. Evidence-based Decision making:


Effective decisions are based on the analysis of data and information.
These decision will produce desired results.

Benefits of evidence based decision making :

• Improved decision-making processes


• Improved assessment of process performance and ability to achieve
objectives
• Increased ability to review, challenge and change opinions and decisions

Determine, measure and monitor key indicators to demonstrate the


organization’s performance.

7. Relationship Management:
An organization and interested parties (Suppliers) are interdependent and a
mutually beneficial relationship enhances the ability of both to create
values.

Benefits of relationship management:

Sustained success is more likely to be achieved when the organization


manages relationships with all of its interested parties to optimize their
impact on its performance.

Common understanding of goals and values among interested parties


Determine relevant interested parties (such as suppliers, partners,
customers,investors, employees and society as a whole) and their
relationship with the organization.

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