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11.7.3.2 Lab - Troubleshoot Operating System Problems086c

The document provides instructions for troubleshooting operating system problems on a Windows computer. It outlines several potential issues that may need to be addressed, such as the computer failing to start, log in issues, problems with mouse/keyboard functionality, and incorrect screen resolution. The student is guided through steps to diagnose each issue, determine the root cause, and implement solutions such as modifying settings or replacing missing files using installation media.

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186 views2 pages

11.7.3.2 Lab - Troubleshoot Operating System Problems086c

The document provides instructions for troubleshooting operating system problems on a Windows computer. It outlines several potential issues that may need to be addressed, such as the computer failing to start, log in issues, problems with mouse/keyboard functionality, and incorrect screen resolution. The student is guided through steps to diagnose each issue, determine the root cause, and implement solutions such as modifying settings or replacing missing files using installation media.

Uploaded by

abdel dalil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Answers: 11.7.3.

2 Lab - Troubleshoot Operating System Problems


Introduction
In this lab, you will diagnose the cause of various operating system problems and solve them.

Recommended Equipment
 A computer with Windows installed
 Windows installation media

Scenario
You must solve operating system problems for a customer. Make sure you document and solve the problems,
and then document the solutions.
There are several possible errors. Follow through the lab, solving one problem at a time until you can
successfully start the computer, the desktop contains the appropriate open programs, and the display is set to
the native resolution or the resolution given to you by your instructor.

Instructions
Step 1: Start the computer.
a. Start the computer.
Question:
Does the computer boot properly?
Type your answers here.
b. If the computer started Windows, log on to the computer using a Standard User account provided by
your instructor.
Question:
Were you able to log in?
Type your answers here.
If you are unable to log in, log in as an administrator and change the credentials of the standard user.

Step 2: Troubleshoot the operating system problems.


a. If the computer did not start Windows, troubleshoot the operating system until the computer successfully
boots. Because all hardware is correctly connected, you do not need to troubleshoot hardware in this lab.
b. If the operating system is missing the required files to boot the computer, you can replace these files by
booting the computer with the Windows installation media, or the F8 key. Use the Startup Repair option to
replace any missing files.
Questions:
c. Is the mouse working properly?
Type your answers here.
If the mouse is not working properly, modify the mouse settings so that it works correctly.

 2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 2 www.netacad.com
Lab - Troubleshoot Operating System Problems

d. Is the keyboard working properly?


Type your answers here.
If the keyboard is not working properly, modify the keyboard settings so that it works correctly.
e. Is the resolution of the screen the native resolution or the resolution chosen by your instructor?
Type your answers here.
If the screen resolution is not native or the resolution chosen by your instructor, configure Windows to
display the desktop at the native resolution of the monitor or the resolution chosen by your instructor.
f. What problems did you find?
Type your answers here.
g. What steps did you take to determine the problems?
Type your answers here.
h. What is causing the problems?
Type your answers here.
i. List the steps taken to fix the problems.
Type your answers here.
End of Document

 2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 2 www.netacad.com

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