TRƯỜNG ĐẠI HỌC NAM CẦN THƠ KỲ THI KẾT THÚC HỌC PHẦN

HỌC KỲ 1 NĂM HỌC 2022- 2023 (LẦN 1)

LỚP: DH20QTK03, DH20QTK04
Tên học phần: Anh văn chuyên ngành 1 (QTKD)
Thời gian: 90 phút (không kể thời gian phát đề)

ĐỀ SỐ: 01 (HSSV không được sử dụng tài liệu)

NỘI DUNG ĐỀ THI
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PART 1 – CHOOSE THE CORRECT ANSWER.
1. Choose the CORRECT sentence.
A. R&D manufactures the products according to plans.
B. CEOs formulate policies.
C. 5Ms stands for Massage, Mission, Media, Money and Measure.
D. Training arranges courses for the staff.
2. Choose the CORRECT sentence.
A. Shareholders are people who are interested in shares of the company.
B. Finance and administration records transactions, collects cash, makes payments, and calculates costs.
C. AIDA stands for Attention, Internet, Desire and Action.
D. AGM stands for Annual General Manager.
3. Choose the INCORRECT sentence.
A. Revenue is the money that a company receives from its business.
B. Investment is the money that you invest, or the thing that you invest in.
C. Apartments in a company are HR, R&D, Production, Marketing and Finance.
D. A & B are correct.
4. Choose the INCORRECT sentence.
A. Employees are people who are paid to work for somebody else.
B. Product, Place, Price, Promotion (the 4Ps) are from the consumers’ opinion.
C. After-sales service doesn’t look after customers’ complaints and problems.
D. All are incorrect.
5. Choose the CORRECT answer.
A. Break-even is a time when revenue and costs are same.
B. HR is responsible for recruiting, training, wages and salary.
C. Speculators are people who buy and sell goods or shares in the hope of making a money.
D. All of these are correct.
6. Choose the correct sentence.
A. Customers are people who buy from your company.
B. Interest is extra money that you pay back when you borrow money.
C. Profit is a time when revenue exceeds costs.
D. All are correct.
7. Finance is responsible for ………., customer accounts, and financial services.
 A. distributing
B. salary
C. purchasing
D. marketing
8. Profit is extra money that you make in business or by ………things.
A. selling
B. distributing
C. creating
D. manufacturing
9. ……….are people who have bought parts of a company.
A. Speculators
B. Customers
C. Shareholders
D. Suppliers
10. The 4 Cs in marketing are Customer solution, Convenience, Cost and ……….
A. Cooperation
B. Collaboration
C. Contribution
D. Communication
11. ………is a time when costs are greater than revenue.
A. Loss
B. Profit
C. Break-even
D. All are correct.
12. The Ps in Marketing are Product, Place, Price, Promotion, Process and Physical ……….
A. Attention
B. Appearance
C. Acceptance
D. None of these
13. Production is responsible for……….the products according to plans.
A. manufacturing
B. producing
C. creating
D. All are correct
14. ………. are people who are paid to work for somebody else.
A. Employees
B. Staff
C. Human resources
D. A & B are correct
15. ………..organizes control systems to prevent mistakes.
A. Quality
B. Maintenance
C. Marketing
D. B & C are correct.
16. Distribution dispatches the products and sends them to the……….
A. suppliers
B. customers
C. investors
D. none of these
17. Having a bigger ………..than your competitors is always desirable.
A. market target
B. market research
C. market share
D. niche market.
18. Business people often ………….when they come to an agreement.
A. kiss on the cheeks
B. hug
C. bow
D. shake hands
19. Departments exist to ensure efficiency and fair………...
A. labor division
B. labor union
C. labor law
D. labor relation
20. Managers need to decide what …………they will have with their team members.
A. agreement
B. cooperation
C. relationship
D. business
21. The students learned that a corporation is a separate………….
A. legal issue
B. legal entity
C. legal problem
D. legal terms.
22. A popular ………..is buy one get one free.
A. advertising
B. sales
C. marketing
D. promotion
23. …………are more careful about how they spend their money when shopping.
A. Producers
B. Consumers
C. Investors
D. Shareholders
24. …………. styles you choose can make or break you company.
A. Management
B. Manager
 C. Manage
D. To manage
25. If businesses do not charge a …………for their products, they lose customers.
A. half price
B. fair price
C. right price
D. full price
26. Many fast food restaurants are examples of the………...
A. distributor model
B. utility model
C. pay-as-you-go
D. franchise model
27. A good manager needs to be ambitious and able to ………….. their staff to work hard.
A. inspire
B. empower
C. delegate
D. consult.
28 A bad manager lacks …………..and is unable to inspire their employees.
A. interruption
B. corruption
C. motivation
D. delegation
29. Recently, HR has grown to include strategic labor planning, …………relations and diversity.
A. labor law
B. labor termination
C. labor assessment
D. labor union
30. HR professionals must be knowledgeable about labor law or ………..law.
A. employee
B. employer
C. employment
D. unemployment
31. The retailer is a new ………….for the company to sell their product.
A. outgoing
B. outlet
C. output
D. outstanding
32. Using brightly-colored ………….catches a shopper’s eyes.
A. flyers
B. packaging
C. avenues
D. promotions
33. The company did …………to see how well the product would sell.
 A. prospective consumers
B. market research
C. promotions
D. survey
34. The franchise model is food for business owners who want………….
A. infrastructure
B. Extra support
C. low price
D. accompanying product
35. Many fast food restaurants are examples of…………..
A. distribution model
B. franchise model
C. bait & hook
D. razor & blades
36. Business owners of the ………….do not manufacture or assemble products.
A. utility model
B. pay-as-you-go model
C. distributor model
D. bait & hook
37. Good team ……….contributes to productivity.
A. morale
B. approachable
C. subordinate
D. make or break
38. Democratic manager ……….the workers and give them the autonomy.
A. inspires
B. empowers
C. motivates
D. consults
39. …………managers are more approachable and gives workers the chance to contribute to decision-
making.
A. paternalistic
B. democratic
C. authoritarian
D. all are correct.
40. Giving workers more ……………slows the decision making process.
A. contribution
B. motivation
C. independence
D. money
PART 2 – READ THE CONVERSATIONS AND CHOOSE THE CORRECT WORD TO FILL IN
THE BLANK.
A. Read the conversation between a professor (P) and a student (S) and choose the correct answer to
complete the conversation
P: Jessica, what are some types of businesses?
S: There are corporations, (41)………..and non-profits.
P: Can you tell me more? I’m specially thinking about (42)………… versus private.
S: Okay. Anyone can buy in to a public company. They do this by purchasing (43)………….
P: And how is that different from private companies?
S: Private companies don’t have stocks for sale. The general public cannot (44)………….part of it.
P: How does a cooperative tie into that?
S: Cooperatives follow another business model. The (45)…………own the company.
41. A. cooperation B. cooperate C. cooperative D. cooperatives
42. A. public B. publish C. profit D. product
43. A. products B. stocks C. services D. goods
44. A. to own B. own C. owner D. ownership
45. A. working B. worker C. workers D. worked
B. Read the conversation between an Owner (O) and an employee (E) and choose the correct answer
to complete the conversation.
E: Well, it’s not really a complaint. It’s just that Mr. Eggers is so, I don’t know (46),………..
O: You mean he’s hard (47)………..?
E: Exactly. And when he is, he doesn’t really listen to what you have to say.
O: Can you give an example?
E: Sure. Just last week I suggested to him that we email documents instead of printing them. It would save
a lot of money. But Mr. Eggers didn’t even (48)………..on it.
O: Hmm. Thanks for letting me know. I don’t imagine that does much for (49)……….., doesn’t it?
E: Oh, it’s not so bad. In fact. I know everyone really likes Mrs. Thomas’ management style.
O: What is it about her that people like?
E: She listens. She lets us (50)………...
O: So she’s a bit more democratic than Mr. Eggers?
46. A. approachable B. limiting C. ambitious D. distant
47. A. approach B. to approach D. approachable D. approaching
48. A. comment B. look C. see D. read
49. A. complaint B. morale C. motivation D. subordinate
50. A. inspire B. empower C. contribute D. consult
PART 3 - READ THE PASSAGES AND ANSWER THE FOLLOWING QUESTIONS.
A. Occupational Manual: Human Resources
The human resources (HR) field is concerned with management of a company’s workforce. HR
developed as a professional field during the 20th century. It was originally concerned mainly with payroll and
benefits administration. More recently, the field has grown to include strategic labor planning, labor union
relations and diversity.
 HR professionals oversee all aspects of an employee’s experience with a company. They are
responsible for recruitment, selection and hiring new workers. Once a new employee is hired, the HR team
oversees training. This often includes assigning veteran employees to onboard new hires. HR managers are
responsible for employee assessment throughout the term of employment. When necessary, they are
responsible for termination of unsatisfactory employees.
Labor relations are another important aspect of HR work. HR professionals must be knowledgeable
about labor law, or employment law. They often serve as a company’s representatives in negotiations with
collective bargaining units.
51. What was HR first concerned with?
A. payroll
B. benefits administration
C. professional field
D. A & B are correct
52. What does HR recently include?
A. strategic labor planning
B. diversity
C. labor union relations
D. A, B & C are correct
53. When are employees possibly terminated?
A. Once a new employee is hired.
B. When they are satisfactory.
C. Throughout the term of employment.
D. A, B & C are not correct
54. In what field of knowledge must HR professionals be good at?
A. Labor
B. Employment
C. Law
D. Labor or employment law
55. HR professionals negotiate with …..
A. unsatisfactory employees
B. new hires
C. collective bargaining units
D. labor union
B. McDonald
Three new McDonald’s store open somewhere in the world each day. There are now over 14000
McDonald’s stores worldwide and sales are over $23 billion. So how do they do it? What are the company’s
strengths?
VALUE: McDonald’s keep prices low. They concentrate on increasing market share.
ADVERTISING: McDonald’s spend $1.4 billion annually on marketing, more than any other
company in the world.
TRAINING: Every employee receives at least two or three days’ training and all managers attend
regular courses. The company even has its own Hamburger University in Oakbrook, Illinois.
 FACE2FACE MEETINGS: The company headquarters don’t have an email system and there’s no
computer in the CEO’s office but ideas still fly around. There are regular meetings between people in the
same region and people in the same line of world.
CLOSE RELATIONSHIP WITH SUPPLIERS: McDonald’s work closely with their suppliers to
make sure they can meet the McDonald’s specifications.
CULTURAL SENSIBILITY: Before they enter a new country’s market, they search the culture
thoroughly. And they employ local staff if they can.
CUSTOMER SERVICE: The restaurants are clean, the service is quick and every McDonald’s burger
come with a smile.
56. Every day, three new McDonald’s stores open………..
A. in the US
B. somewhere in the world
C. in Illinois
D. in the country
57. McDonald’s charge……….
A. with a smile
B. $1.4 billion annually
C. market share
D. low prices
58. The company even has its own………..
A. regular courses
B. $1.4 billion
C. university
D. Hamburger
59. People in the same region and people in the same line of world have………..
A. regular meetings
B. regular courses
C. their suppliers
D. no computer
60. McDonald’s prefer ………..managers to run overseas stores.
A. american
B. local
C. smiling
D. culture
----------THE END----------
Cần Thơ, ngày tháng năm 2022.
Giảng viên ra đề

Nguyễn Ngọc Vũ
 A.
1. Staff – the people who work for a company, its personnel, its employees.
2. Salary – money that employees receive for doing their job, especially professional employees or people
working in an office, usually paid every month
3. Sales representative – a person in a company who sells product to distributors or customers in a certain
market.
4. Revenue – the money that a company receives from its business.
5. Investment - the money that you invest, or the thing that you invest in
6. Cost - the amount of money that you need in order to buy, make or do something
7. Interest - the extra money that you pay back when you borrow money or that you receive when you invest
money
8. Profit – the money that you make in business or by selling things.
9. Loss – money that has been lost by a business or an organization.
10. Subsidiary – a company that is controlled by another company.
11. Holding company – a company controlled shares in a subsidiary.
12. A joint-venture – a co-operative operation between two companies, sharing expertise, resources, etc.
13. To manufacture – to produce in large quantity with machinery.
14. GDP (Gross Domestic Product) the annual total of goods produced, and services provided in a country.
15. To employ - to give somebody a job to do for payment
16. Employee - a person who is paid to work for somebody
17. Employer - a person or company that pays people to work for them
18. Investor - a person or an organization that invests money in something
19. Speculator - a person who buys and sells goods or shares in a company in the hope of making a profit
REVIEW
- The Ps in marketing are…Product, Place, Price, Promotion, and Process….
- The 5 Ms in marketing are…Message, Mission, Media, Money and Measure.
- AIDA stands for Attention, Interest, Desire and Action.
- Departments in a company are…HR, R&D, Production, Marketing and Finance
- HR is responsible for…recruiting, training, wages and salary.
- R&D is responsible for…creating new products.
- Production is responsible for…manufacturing products according to plans.
- Finance is responsible for…purchasing, customer accounts, financial services…

Fill in the blank with given words.

loss revenue cost profit interest
1. ……cost…..is money that you need in order to buy, make or do something.
2. ……interest…..is extra money that you pay back when you borrow money.
3. ……revenue…..is the money that a company receives from its business.
4. ……profit…..is extra money that you make in business or by selling things.
5. ……loss…. money that has been lost by a business or an organization.

profit loss break-even

- …Profit…….is a situation when revenue exceeds costs.
- …Loss…….is a situation when costs exceed revenue.
- …Break-even…….is a situation when revenue and costs are equal.
Groups of people
suppliers shareholders customers employees speculators
1. ……employees…..are people who are paid to work for somebody.
2. ……customers…..are people who buy from your company.
3. ……suppliers…..are people who sell to your company.
4. ……shareholders…..are people who buy parts of a company.
5. ……speculators….are people who buy and sell goods or shares in the hope of making a profit.
ABBREVIATIONS
- AGM stands for….Annual General Meeting.
- CEO stands for Chief Executive Officer.
- Ps in marketing are Product, Place, Price, Promotion and Process.
- 4 Cs in Marketing are Customer solution, Convenience, Cost and Communication.
- 5Ms stands for Message, Mission, Media, Money and Measure.
- AIDA stands for Attention, Interest, Desire and Action
- WTO stands for World Trade Organization
- ASEAN stands for Association of Southeast Asian Nations
- R&D…Research and Development.