Software Installation and Licensing Guide - 7
Software Installation and Licensing Guide - 7
licensing guide
What choices do I have for licensing my
products?
March 2020
Table of Contents
When installing a Tekla Structural Design product, you are asked to select from one of five methods for licensing
your software:
· Tekla Online
Share online licenses with other users in your Trimble Identity organization.
· Automatic
Try 'Tekla Online' and then try 'Sentinel RMS - Server'. This option is designed for organizations that have
both Tekla Online subscription licenses and legacy perpetual licenses which use Sentinel RMS.
· Server (Sentinel RMS - Server)
Share licenses from your own computer or from a central server in one country (Domestic) or globally
(Enterprise). Licenses can also be commuted locally for a limited time period.
· Local (Sentinel RMS - Local Computer)
Licenses are locked to a single computer.
· Local (Sentinel RMS – Local USB Key)
Licenses are locked to a USB Key which can be quickly transferred to another computer.
Note: New USB Key licenses are no longer available however if you are an existing user you may continue
to use your USB Key.
If you are a new customer, you should select the default 'Tekla Online’ license option.
If you are an existing customer you should select the ‘Automatic’ option, if you have a mix of Tekla Online
subscription licenses and legacy perpetual licenses which use Sentinel RMS; or, the ‘Sentinel RMS - Server’ option,
if you only have legacy perpetual Sentinel RMS licenses. Only select one of the other options if you have
requested an appropriate Product Activation Key from your local Tekla office.
When a product is activated the licenses required to use that product will be held online or installed onto your
computer or server. Each product typically requires more than one license to run. Each license enables a specific
feature or feature(s) of the product to be used.
· Windows 10
· Windows 8.1
For Sentinel RMS - Server licensing you will require a Windows PC or Server where the Tekla Structural License
Service software can be installed. This software is responsible for issuing licenses to the client PCs when they are
required. For the license Server the following operating systems are supported:
· Windows 8.1
1. At the PC where you intend to use the products, download and run the product installation file.
2. Follow the on-screen prompts and select the appropriate licensing method:
· Tekla Online
3. Once the installation is complete the Update Service will check to see if any new updates are available.
5. If you have a local license you will now be prompted to activate it.
If you are using Server licensing, you also need to install the Tekla Structural License Service on the computer that
you want to act as your license server. If you do not have a separate computer which will act as the license server
or your computer is not connected to a network, then the license server software can be installed on the same
computer as the application software. In this case you can skip the first step "At the Server".
1. Download and run the Tekla Structural License Service installation file.
2. Follow the on-screen prompts to install the ‘SafeNet Sentinel RMS License Service’ and ‘Tekla Server
License Manager’
3. You can now launch the License Server Manager and activate your licenses.
· Enter the Name or IP address of your License Server, if you want to install the license server on the
same computer as the application software enter "Localhost".
3. Once the installation is complete the Update Service will perform a check to see if any new updates are
available.
4. You can now launch your applications. If you have installed the license server on the same computer as
the application, you will also need to activate your licenses.
2.3 How do I ensure compatibility with software from other vendors when using Sentinel RMS -
Server Licensing?
The Tekla Structural License Service uses a 3rd party licensing system "SafeNet Sentinel RMS" which may also be
used by software you already have installed from other vendors (e.g. RISA). Installing the License Server software
will install the latest version of Sentinel RMS which may not be compatible with your existing software. To avoid
compatibility issues with other software we recommend that the License Server is installed on a computer that
does not already have SafeNet RMS installed. If you would prefer to use a single SafeNet Sentinel RMS license
server to host licenses for software from different vendors that license server must have the latest version of
Sentinel RMS installed to ensure compatibility with Tekla software. Please contact other vendors for more
information on whether their products are compatible with the latest version of Sentinel RMS.
If you are installing the License Server software on a computer that has an existing version of Sentinel RMS
installed that must be maintained for software from other vendors (e.g. RISA), during the installation of the
License Server when you are asked which license components you want to install make sure that the option
"SafeNet Sentinel RMS License Service (Hosts the software licenses for Tekla applications)" is NOT checked.
2.4 If you have a mix of Tekla Online subscription licenses and legacy perpetual licenses which use
Sentinel RMS licensing
1. At the PC where you intend to use the products, download and run the product installation file.
2. Follow the on-screen prompts and select the ‘Automatic’ licensing method.
3. Once the installation is complete the Update Service will perform a check to see if any new updates are
available.
4. You can now launch your products and activate your license or login.
A Tekla online license does not require product activation, your license entitlement will be automatically granted
to your organization when a new purchase is completed. When you start the Tekla application you want to use
you will be prompted to login using your Trimble Identity. The license the application needs to used will then be
automatically consumed for as long as you use the application. If your organization has licenses for different
application configurations, then you will be prompted to choose which product configuration you want to use. If
you do not have a Trimble Identity you can create an account by contacting your organizations Tekla Account
Administrator or you can visit https://account.tekla.com, create a new account and associate your account with
your existing organization.
3.1.1 I have created a Trimble Identity but cannot log in. Why?
It is likely that your Trimble Identity is not verified. When you create a Trimble Identity, you receive an email to
set the password of the Trimble Identity to the e-mail address you registered. Click the link in the email to set the
password. After that, you can use your Trimble Identity.
3.1.2 I can log in to my Trimble Identity but still cannot access the application. Why?
You need to contact your organisations' administrator(s) in the first instance, if you cannot access any licenses - to
check if it is just because you have not yet been assigned a license.
3.1.3 I tried to reset my password but Trimble Identity does not recognize my email address and asks
me to enter a valid email address
Error says: "Sorry, we didn't recognise this user. Please enter a valid Email address." If the spelling of the email
address is correct, this means that you don’t currently have a Trimble Identity with it. Click the Create new
Trimble ID link on the sign in page, and proceed to create the Trimble Identity.
3.1.4 I reset my Trimble Identity password and now I cannot login with it. What is wrong?
Check you password. If it contains alphabets outside the range of aA-zZ, you cannot use it to login. Reset your
password by selecting link Forgot password? and use allowed characters. Try logging in again.
3.1.5 I do not receive any emails from Trimble Identity, neither do my colleagues. What is wrong?
If the emails are not in your spam folder it is likely your company’s email firewall is stopping emails from arriving.
Please contact your IT department and ask them to allow emails from *@trimble.com and *@trimblepaas.com
and *@mail.trimblepaas.com. Also ask them to whitelist following IP addresses which are used when sending
mails from Trimble Identity: 184.173.153.253, 184.173.153.218 and 54.191.127.27.
3.1.6 I tried to enter a new password but Trimble Identity does not accept it. Why?
The password requirements are visible on the Set your password page. For security reasons, the password must
at least contain:
· 8 Characters
· A digit [ 0-9 ]
· A combination of lower & uppercase letters [ aA-zZ ] (note! Scandinavian letters are not allowed)
· A special character [ !@#$%&*^_-+ ]
3.1.7 I used to have access to Tekla Online services but suddenly the service says I don't have needed
access rights
Clear the cookies and the cache from your browser. This forces the service to check your access rights again from
the server.
4. If I don’t have a Tekla Online License, what do I need in order to activate my product?
To activate your Tekla product, you will need to enter a Product Activation Key (PAK) which you should have
received by email.
Install and launch your product which will automatically show the License Manager.
Select the ‘Support’ option and follow the on-screen prompts to request support from Tekla.
Your PAK needs to be validated by the Activation Server so you will need Internet access, ideally on the computer
where you want to run the software or on your license server.
4.2.1 Firewalls
If your computer or network has any form of firewall (software or hardware) to control internet access this may
block communication between the client computer and the License Activation Server.
· The outgoing connection will attempt to open a secure HTTP connection which must not be
blocked by the firewall.
You may need to consult your IT administrator for further information on configuring your firewall.
At the server, launch the License Server Manager from the Windows Start menu, Start > Tekla > License Server
Manager
Select the Activate option and follow the on-screen prompts to activate your product.
Note: If you do not have Internet access on your computer please read How Do I Activate a Product on a
Computer Without an Internet Connection?
Install your product, making sure that you select ‘Sentinel RMS - Local Computer’ when prompted for the License
Method. Launch your product which will automatically show the License Manager.
Select the Activate option and follow the on-screen prompts to activate your product.
Note: If you do not have Internet access on your computer please read How Do I Activate a Product on a
Computer Without an Internet Connection?
7. How do I Activate a Product with a Sentinel RMS - Local USB Key License?
Install your product, making sure that you select ‘Sentinel RMS - Local USB Key’ when prompted for the License
Method.
Attach the USB Key to your computer and launch your product which will automatically show the License
Manager.
Select the Activate option and follow the on-screen prompts to activate your product.
Important: Make sure you select the USB Key that you want your product locked to; you will not be able to
change this decision once the product is activated.
Note: If you do not have Internet access on your computer please read How Do I Activate a Product on a
Computer Without an Internet Connection?
To use your USB Key on other computers you should activate the product on each computer using the same PAK.
Alternatively, after completing the first activation, you can select the Clone page in the License Manager and
choose the Email or Save options to create a file, which can be copied and run on other computers to activate
them.
If you do not have Internet access on the server where your products are licensed, you can still activate that
product by using a PC that does have Internet access:
· Install the Tekla Server License Manager on the server
· Launch the License Server Manager from Start > Programs > Tekla > License Server Manager
· Select the ‘Server’ option when prompted to ‘Select License Method’
· Select Next, with ‘This computer – connected to the Internet’ selected and follow the on-screen
instructions.
8.2 Sentinel RMS - Local Computer or Sentinel RMS - Local USB Key
If you do not have Internet access on the computer where your product is installed, you can still activate that
product by using another computer that does have Internet access:
· Install and launch your product which will automatically show the License Manager.
· Select the Activate option, select ‘This computer – NOT connected to the Internet’ and then follow the
on-screen prompts.
3. Launch the License Manager from Start > Programs > Tekla > License Manager
4. Choose the appropriate License Method. The License Manager dialog will be displayed.
5. Choose ‘Activate’.
6. Select the ‘Another computer’ option.
7. Enter the PC or USB Key Lock ID that you noted in step 1 and click Next.
8. Enter your PAK and click Next
9. Choose either the Email or Save option, which will create a license command file
10. Email or copy the license command file to the other computer and double click on it to activate the
license.
If you have already activated a product and decide to change License Method, you will need to contact Tekla to
discuss your license requirements and request a new PAK. Before re-activating the product with a new License
Method you must first remove the existing licenses.
1. Run the product
2. Select ‘License Manager’ (located on the Home ribbon for TSD, the Help ribbon for Tedds, or the Tedds
ribbon Help menu for Tedds for Word)
3. Select the 'Settings' page and then click 'System and User Settings'
4. Select the 'System' group and then the 'License Manager' item
5. In the list of 'Show Actions' make sure 'Manage' is checked and then click 'OK'
6. Select the License components you need to remove and click Delete
If you want to use a Server licensed product when disconnected from your network you can commute a license
for a limited time period. After the limited time period has expired the license will be automatically available
from your license server, or you can manually check the license back in at any time.
1. Launch your product and select License Manager from the Help menu.
2. Select the Commute option.
3. Select all of the licenses you want to commute and click ‘Check Out’
IMPORTANT NOTE: You will need to select all of the licenses needed by your product.
4. Select the number of days that you require the license for and click OK
5. You can now disconnect your computer from the network and continue to use your product.
To check the licenses back in early simply connect to the network, return to the same dialog, select the licenses
and click Check In.
To see how many licenses are available and how many are currently in use:
1. Open the License Manager, from the Help or Home menu within your product or from the Windows Start
menu.
2. Select the ‘Server Status’ option
The usage of Sentinel RMS - Server licenses is logged automatically and reports can be generated at any time.
· Open the License Server Manager
· Select the License Activity page
During the initial installation you will be asked if you want to install and activate the Update Service.
This service automatically checks for program updates at regular intervals via the internet and then notifies you
when new updates are available, allowing you to keep your programs up-to-date with the latest improvements
and bug fixes.
10.2 Notifications
Each time the service checks for updates, if an update is found you will receive a notification.
Provided the Update Service is activated and your computer is on-line, the service checks automatically for
updates at regular intervals. If the computer is not permanently on-line you may prefer to check for updates
manually - there are two methods for doing this:
· From the Windows Start menu, click, Start > Programs > Tekla > Check for Tekla Structural updates
· Alternatively, for some products you can select ‘Check for Updates’ from the program’s Help menu.
If the Update Service detects any new updates, the Software Manager is displayed. Within the Software Manager
a banner indicates the versions of software already installed, beneath which are listed the new updates that are
available.
Although we would recommend installing each update as soon as it becomes available, you retain complete
control of the update process:
· You can install the update immediately.
· You can choose to defer the update but be reminded later.
· You can choose not to install and not be reminded later.
Check the box adjacent to the update(s) required and then click ‘Install’.
Alternatively click ‘Download Only’ if you want to save the update for installation later.
Simply close the Software Manager - the next time the Update Service runs the updates will be shown again.
Click on the update name and then click on ‘Don’t show this again’ - the next time the Update Service checks for
updates the hidden update will not be shown.
The ‘Restore hidden updates’ page can be selected from the menu at the top of the Software Manager.
2. Click ‘Restore’.
The updates chosen are moved to the ‘New updates & messages’ page from where they can be installed.
10.5 Settings
The Software Manager Settings button allows you to modify the frequency at which the Update Service checks
each product.
To view the current update settings click ‘Settings’. The list will show each product name and the associated
frequency of checking for critical and important updates.
To change the frequency of checking for one or all products, click the displayed frequency and choose from the
options of ‘Manually’, ‘Daily’, ‘Weekly’ or ‘Monthly’. Next, if required adjust the time at which the check is
performed. You can then apply your choice to the selected, or to all products.
Choose ‘Manually’ if you only want to check for updates at your own convenience when the computer is on-line.
To perform the check, click the Windows Start button, locate the ‘Tekla’ group and select ‘Check for Tekla
Structural updates’.
If your company deploys and maintains upgrades to the software via a software management system your System
Administrator will be responsible for updating your programs, hence the Update Service is not applicable. We
therefore advise that the Update Service is not installed if you use distributed deployment.
10.8 Troubleshooting
If your administrator has locked down your internet access, you may find that you are unable to use the Update
Service until they have provided you with access to the following domain/IP address:
The first time you run a Tekla Structural Design program you will be asked if you want to participate in the
Customer Experience Feedback Program.
By choosing to participate you are assisting the on-going development of Tekla products. It is entirely optional,
but by agreeing to do so you are allowing us to collect non personal information about how you use our products
so that we can make our products even better for you.
Data is also collected related to how Tekla programs are being used:
· Tekla products installed,
· Tekla product updates installed,
· frequency of use for individual Tekla program features, etc.
11.3 Privacy
Activate
When a product is activated the licenses required to use that product are installed onto your computer or server.
A product is activated by entering a code into the License Manager.
Commute
Activation Server
The Activation Server is the server hosted by Tekla that issues licenses to you in response to you activating a
product.
Update Service
This service automatically checks for program updates at regular intervals via the internet and then notifies you
when new updates are available, allowing you to keep your Tekla programs up-to-date with the latest
improvements and bug fixes.
By choosing to participate in this program you are assisting the on-going development of Tekla products. It is
entirely optional, but by agreeing to do so you are allowing us to collect non personal information about how you
use our products so that we can make them even better for you.
USB Key
A small piece of hardware that connects to and protrudes from a laptop or desktop computer; used for the
purpose of copy protection or authentication of software to be used on that system.
License Feature
A license feature is a single license that relates to a feature or feature(s) within a product.
License Manager
The program used for activating and checking the status of your licenses.
License Server
The license server is the computer on your network that has the License Server software installed which then
hosts the licenses for your software. When you run a Tekla Product on a computer that computer will request the
licenses required to run the software from the license server.
Lock ID
A lock ID uniquely identifies your computer or a USB Key so that the licenses you are issued will work exclusively
for that computer or USB Key.
Product
A product is a single item sold by Tekla. A product will have one or more License Features associated with it that
must be licensed via Product Activation in order for the software to be used.
A Product Activation Key (PAK) is a 30 digit code that is used to activate your software.