PUBLISHED BY: Apram Singh Quantum Publications? (AUnit of Quantum Page Pi.) Plt No. 77, Ste", nda Ara, Sata Ghat 21010 Prone :0120-416009 mal :pagequntom@lgmaliam Website: ww eantumpagecn Det Oce: V0, Past Rtas Napa, Share, Deli 110092 © Au Roots Rasen spt of he pablo me piel tit ‘oe fo By a, poor Sof Skil -1 (Sem) —— CONTENTS FNCION Soft Sul UG BASICS OFAFFIEDGRADOLAR USAGE IK LUNIE2: PRESENTATION AINTERACTION SKILLS (2-1 K102-17) Secor meng Onan etl ep Pein Uy Ceberene empha. be Speaking oman cesses cOnennON DEAS aera Integrity, Values: Trust SelfConfidence de Courage: Commurication xen echennshaaanorresa = UUNIF4: PERSUASION & NEGOTIATION SKILLS (4:1 Kte 4-140 eon: Understanding tate tet Values and Bho ‘The pres ol Psat Anas of Aun, Classen stati pend Na Toes ‘unc, Negation’ Deion: Frees of Neponston Ghrachristcs Qualities of good net: Apprenhes to ‘een SO1kwse1si0a _ i... 2 § Es os ee et 5 Tees PatSpadh va rae Kieran Ye se se somo Som LI SSaocesArathi [Pest Continanoe a 2 Attar “Express compte scons tecarediathe ps imple action a the tare Continue apres tha ce wis ome times fare| 3 [Pasar rerte ages he atin tat wl 6 ouscedy arbor seri ‘Sette tas Pret Continuo | Express te ain til popenonera peri etie ak fietia ire RTE wre ator nt on Part ech rar of recht daaention of words xtegrzed ble Aer lRnctons witha th sutare fhe nea (AKG ico Ape Grama Ug Pars ogechncmpunveting neva al In ng brea gt art och 1 Noun: Non referetn ope es ing enn oer rome bien 087 TESEE Auer Mewes ear he erin sole Rati ing me. let Aden oie retrain i boi doer Ho dees Sue wise er nave meio eb atin a Seiten asm eomple Hera at «e_ Popuition Prepon genta ora larinonthit Eon ane or roms onmpe am ving tg rence, rece ia Eo. Fee encom cna sone, nam hare Saabscene ore up Katirlove choca andi. enema bie shu neh etd er epresane et ‘ramp, Ma That lee at do you mean by ative nd ative vce Wha Aneirence betwen active and passive vce? ative eee: Active oie an a a eine ba ec Sat ‘SatpotresActive voice When the sujecr of @ sentence pert ert scion Re ay tha a Inthe eine [rece * te tt Setconsinactnewoinae] Atv woe OTT 4a sn |e er at ‘Sentence in active voice ix | chery tora" | SE Sage ‘Active vies in used for mo Boocintife writing, RTT wnat ae articten? ower] Ea ena 2. Articles are words that defines non a specifi or wap 2 There aretwotypes of article definite nd indent A. The Definite Anite: 1. Thedefnte articles the word the ‘2 elimi the meaning of nano one priser thing Foren: Ave you going to the party ths weekend 8. The definite article can be ud with igual of wncontale BL The Indefinite Artic: 1. The indefinite article indicates that» noun rotors ta gener ea ‘Father than particular thing 2. Theindefinite article takes two fom, fx the mera when st proces ‘word tht pie with aceaconnt For example Shoal big tetheparty? Tes the mord am when it precedes word hat begin with owe. For ‘eample Tam going toting an ape i 4. Theindenit articlonly appears wth singular nouns. ani of App Grammar Usage WaT oie ser ctainctvervareement Menton tin awer | sone olen rte: Pllovng ar in-ear Woon conmeted nde purl verb Tronepesetorinocirn te 2 SE ear ae ace nig aia Tine tone tepid 2 Tinsntpentoupt ener peng ence nese gc ao frontiers beds rd ¢ bprppeean tne section ins race eater trad eee — 1 Bogus rn nme rte ie ed ScRAS ANT eee ma rt {Spent tata Se and require a singular verb, a ForBsamse 1 verybody now Mr Sharma. & Bltheriscree |sass 19K my sonst ____"iKttmy 1 Nowe rachon ce, mathemati, nae a ume ea en ve ForRuanple:The news ne a Noun och eno, teeters, trousers, and shears regi lr, or camp: Thea aitor al 2% ering vies oh at hte the vers Since "erie ot he uj, he wer grea i tere ih Portal There re many quetions There aa quation, 10. Calletiv nun are word that inp ae hae pron that ‘reconsioredsnguaran tes plesk oa, ‘Smiter ones ay. 1 the team rns vig practic. 4 Thecammitie decir how io preseod 11. xpeainr uch with ogee witha smn yn ‘dein oor ar wel do change thc mamta th un RTT rat ar atone? Give the perf antonye ‘Stampede tone * ‘Typer af anonyme Thor ar the iret hn of aos 1 Compementar Contry nombre ne id tea, ML eht~auy, im tof 2 Real Thon ari oe net Forkeampl acrid Grama Use ra se ay te vlan wr, whch on De eect aes pone Por Esa arenes, Taegoabicocraananienymsiney yang rite the word Fofeemne Open dare oper nme Hort honest Be cect ner neteter cmon poten tags aerate : Sree + eee eee Seon cor a a a a Soca =. sete ence as Seep os Srna Soares t Sram Sererssi ee i ep aes ene eee 10K sem act pind raminar Usage ca ntienty, nplensnt, od tempere, dea, a een eee ‘Zann tain puis, refuel Pret Meaning emmolee (anise ain ete, extnt a emery ee re ate er opm, rvere ey dire, depen uly cling tbat caratrit rai, ene ec ecerey reelitant satiate stibbore ngoveroate renga, scars li, ugh es mag snhapry so, deessd lash miserable meat Inaction ote atl ath timate athe edn tae srk fr, puny eee a - ret trvrd bre rote prt progam enorme td, el eal 1 Attics ropt iter placed er the ono wr 2 Somerfine oto urchnge sword neni Others can inal he sword pur oop ones eran Wn te ld ui ta word, he origin word uly epee Soa oS reco as 7 ooKee) ETI] wt narration 7 Wha re the rls for changing stew speech int indirect peck, Ree] 1 Teewtatrparingthe wre areca arin ‘There are two mia nye of eon wre pear ‘A. Diet pech thin east worn pene ee ein For Exar ht very les for changing det sete nts indirect pene ae: Conmaine ord dint becning ot oped 4 Veber epech chong wd tte ane Penna ling ho apred ech rn wha are cantina nstences? Menton feet ype et condom veatnces Creo stems ar ates dating hoo te Sete tne nha ose Cape diel enn cota contin a in 8 er arte) snd comes fae nampa certain conto tr, ho par at 4. Paling rr diferent pe. eens i 1A toro Condinl Sentences aradiinl veneer ra ‘tng say cresete. sisi mic Arid Grama Ue Fetuonl: yt tr your eth yw ary te pee fore Retna 2 ne a ica Se td star temo 2 i al weed to explain that prevent 1 De tie oan tes erro eel: 1 fad aed the a, Told hae en the TBEBBHE] wits encrd? ve ane reno abner Sree cnr Soames Simeon “ peteema cree eemeen tie 1 est te + Rca 2 Thepumberof th sje sega or para wit cange dato ‘revo in een he abet at er TorBxanpe: Qn ef anes nenpty er, ce the ato it ievebseetates Stet ht roy win assene ne pre Sete ‘Batre eb eters ase a eh PerBseng 1 Rada and Mor ar coming heme, {Nath Asay nor Rit coming me My dador myo lnareig onysamme __ EK) © esgic bre ape eeepc the dee. {re det othe sens wate Wien flowed by wore uch aa well en aoe: singular, aoa FerEsape: Pratt lng wth ist, igo ache {© nentnesdht beginwth ere, ter te tor je ua Siowetbever aS sample: Here re the chocolates Sirens MRE ty Ferbnample so pees igh ict py. 4 Glyeus lathe minima age retirement, 1 10ktameter intone Santo educa af lw atte ‘soton to he aun seo inn ater sag Se, weasnglarverh fra ase aphasia eM ForBuample 4S Alotthe cana oe Inshe cae felon une such ooops, ayn seca th vr cane ng o Breed a or Example: Mathemties avery lr tne psp, Ineetences that expr a ia rqus sentry fat od Sereiraned iste wa ‘tang hoy emer BERT] at you andere y tg ins? ort 1 ag gust opel arti gli i tte ‘owe mi qaton. ‘Wow a quis aa fr cnemain,Hameveriiasentia ‘eprops They fea [a ike etn fae Ip ein reer [next18K TRRTIRT] wetewstort note on: punctuation mark, ——— punctuntin marks tori and organi using © thu unctaton marks any ns wring sal fl em 4 Bronly speaking, there are 14 ponctoatis (Grammar They ae monet He Rag 1. Pultseop 0: 5 Abily at own. The principal ws ofthe fl tp ar: 'Toindiato the wad of sentence, 1b To indleae that «word fo ta are pis as bee pinta 2 Comma). Acoma ede sow the fran beeen spre ‘dens or elements within a sentence. “ Commas have ter ues a wll they can be used to separate ‘number, and wrt date. ~ © Thecomma is mainly used |. Toseparateitems ina serie rit For Example: T have putehased wo bas of mangoes, Sve Eo ftomatoes and milk | Toseparate phrases and clause For Example: It dosen rai tomorrow, we wil go for & ‘To soparte question tags from the ret ofthe setence For Example: You gt my point, dnt you? i. Toseparate certia words ks however, moreover, aon tov inshor infact, of enor, ral, secondly, For Example : Ie was raining heavily. However, he war determined to eros the river. Tosaparate spoken part ofthe txt frm the unspoken part, For Example "This is realy interesting,” he exclaimed, period in American Eagle inet ed ponetaton marke inthe Boga r Swe cae etint e inca cnge 2 Dats ee dash eo nae "Pose are te Kinds das ae, the en daa, and the em dash wr eterane connections Oe te ha Dy sesebere em ae vat wera tomes Stine sateen haces where + comma would be ‘Te dash can alee be used in Sealy od 4 pheno oP pn (ia punctustion mark wit thre main uses 4% Atypen (quite dierent from dash ‘i The hype can be sed in compound words, to Lnk words to [Fokus and stone away to show word break. For Example: My eight yoarol boy loves reading 5 Quertion Mark {The qunstion mark in und ar» punctuation mark to show that a Airetqoetion has ben asked, ForBxample: “Have you pen I can borrow?” she asked. 1b Where ae ou fom? © Reclamation Mark (): 1 Anerclamation mark i used to show emphasis. ‘A Weanbeusedin the middle ofa sentence or atthe end ofa sentence, 4 Wienuniathecndt astern taevon he ote stop or a period, nen |. We often use an exclamation mark () to show strong emotion or ‘rea command. ForRample 4 Reepauiet! B Whatavictory!— OOS ( eeteteteteti‘iOS see ee wrk 9 ECE ty orton My der eater ee ann ie ay common pe rae coe to inten x qstaton a nme 9 ey op tronnn crpiaation ‘Semis ccun be ed to soparte Fay clan can bed sow mpi ‘tis ih be work ay ov ont, ‘Stahawalthe grit mal plates an onions 10, Parentheses Parente are quotation ma Tun emi hy cn plac by com witht ay Wenn we parents st len important dei or Rasp he two bthes(Raa n Shyom) were Bearing snow to play Mate 1, Resehotet 1 eahotn ae gue Information of techn nator. ‘venifenisintrmaton omit oily th sentence woul rok sae Forcxample Was bo ltbe dfondat! ero when yo erie? 12 Apontrophe ‘Av apontrop() used to show that crt tens hae oe ited froma word i Qt so sina hgh qvtatons 1) Aha are aed tse asco Appin Gramma Ui nan wed sow the pomnte Maintain prt ors omer Fortxamole 1, Sark or Oblique ech na toned to yparate enn og oF yer when need in pace of he word of. se ar, woe wt you ee igh takes daar nthe ky Me Mlipsiet.s Avelipinie nally repro by tree dt ‘a pennion sm how ht hr ea ‘Inman ese, lg aro sed oct statement short to avoid Secatyerut tan no ean er Beale 1 Tabosontinuad You never blow what Law 08Presentatio, Interaction Skit $< 21KGiemt) pest ng i eh crates ett ie BREET vt pn ety? an the spoon of specnaniven, Pe pec tivery lth preetton othe pach that are be ‘sched npn ed Ce rome rine nin fusca a sce eyeatt en cree Atanas momo hes en ase cay nen ert er So sootees BEE ratty nti rh?Son ied 23K Sem) Preparing Carefully Tie tet you understand what youre taking about thle sty ‘oul make omits rte |LBapertahave dncovered baits ot the amvanto ine you spend ropring but how Jou prepare ‘Bstioning, academic care personal ney and atone, {Your tne had briana pace Considering Langvoge an Sy 1 Aasipnn thangs ne erp hag So wicatm ge Safest peo angigs an hrs pa wee, fd theaters, a Ai Yonsiald lect tat ome 1. Wenig sch a aware htt ayo bean ‘treba on ey ora Incorpraing Vn! i 1 Vl rn sternal msteratathep cher 4 Sime ofthe mort cmon kink vide cl, strain, ‘oda YD ogni done ss ‘evi iar an ntedtin ety anda consi a evar Time Limite ‘wing hw og gmk ta important ne of he rt a peeping Thelen ny pnh sh nid tly yan ‘peated arty oe ose {your gcc aging thn xpd or aie ince rnc ad gan tv Ontester ani yeur ech signify sa hte Shetctd rete ny en ong Seen Choosing a Diver Mato Aare ae far ain Mind sich vey icprtncan nara and none 4 Improntn paige prnain ash nae int rune propre propriate orb peechyou ore impeomt 24K (Sem) Presotation interaction Skis ‘i. Extamporaneosspeaking isthe premntation of tefl planned nd ebeareod ech spnten i's cameratoel mana win fe Manuscript opeking the wordor- wor iteration «writen + Meare ping he la recat of witen mene ‘A. Practicing Your Speech: EOnvofthemas eco setae in public ping practic, 1k Once your speech ie prepared stand up somewhere private ad spk aif spa aren Et af o edience Repeat a many tines as you ned ta inorder tobe faa with year speech and eel comfortable delivering GBBT] wet do you understand by the erm itejectng in ‘communication? Give objectives and methodalgy of ntejecting sxmmtnction ntrcting moan ty smething while nee ‘Person ia speaking. Be yous avy pripaingin the sonreretion with anther per, ‘Berane opat one putea koa fully completed their thought yet. oe a Youbet jmp in an iter hho Speaking peter cae tenet tating Having fo sr pret handan gs ng ovr ging gut ondece tobe able to lotern oor tags ond speak Oiective and methodology of interjcting ‘Teas or clarification £26900 waat the person you ae talking wit crate daa pry. 4 Tis canbelp aw he convertion on tape, 4 Maleoshon tht youre tte i% Pallowig re sme wae rae fer atropine ak for Sorry bt could ou go over hat agia? Excuse fr interrpting but im not re flowaaa 25KiGem) 28K Sem) Presentation Interaction Shi “Sorry or interrpting, “thine tointeropt to spree hen Tisencourngesthe envreaton du the speciale, ‘Merete conection during the conversation fe allowing ae some examples Tred tat kt Lemaire. © Tveteen thee A Toshow interest and enthusiasm ‘Ina conversion if youre trig by o iterated i, you can lnteect with acommeat a bray sate our opine '&TNeshows the pron youcae what the rating boat. ‘Thee very rie interuptoarblp mare tbe conven red ‘Use one athet expressions oho intaret ‘\ Tveten waning tose that 'Thavont ha cane to ed that yet ‘Tomention something similar that yout alk about ater: {yea want tosarewmetingsinia sakes ore shoot ator hy fa lag Benue roti interrpt with log say feu own thi can rte pon nt a | towing are come uel phrase Thame Ooh! Talat tak abut FR vat ina group cacusion Give the purposive conducting eroup dicen 1 Group dsusion defined a an activity in wich smal pub ‘eon So mel thendcangbdsht 2 Grup cuore ustrtredand formal npc meting: 8. Ine group dissing, an nian thought roe ‘eviews a open he athe member {tna group ncn, ach partigant ire lo speakhinvews 5. Amuceesl incon involves both istening and peaking PurpasdObjectiv of Group Discussion Croup dcuion eres sever (Cobting at. ‘Breeding teh ens and taking inputs rom patclar group, Pereptinof omen peopl 8a particular tape dent aston om epee problem ove ‘Seetingenniates er ei writen test fr hiring ina ompany ‘Selling anaes fr uiason na docatina iatitt, [HRB ie the method of conducting group discutson. 1 Agrsp dscns i normally formal scsi involving an invited rt prpna 2 Toenunber participants wully wil be around eight tie, 4 Tepe senate The prints bled ow ates ‘Tzdran op ri ei 4. Then they willbe aed dca he opie The ine ava for the dncon wil be communicated to the ‘rips Insaeh pop cumin noone pits he ender oeordiator 1. Beno ated apa ty the ston peel, bts nto {ersoeape tae te inatve and take on sleadeip oe, ‘a candiatn can aay whatever they lke on the subject under ‘Acanidt an speak a fv, ‘ven flow neta path 1. The eaie danas process ‘nl Tey ae ofthe eet, aginst the abet or rl tke plc in foto he selection vig every action each priipant casey ERR] wont are the advantage of group discussion ? ‘Toe arantageof gop dation ae a lows: 1 Teprovidea deeper anderstanting ofthe eject, 2 Wimprvesthe etal hang any 8 provide tithrent ppenher to etving problem,oo saan © winging © emer tune + Sheen ‘Nean chang your pon sd pride ile reine. Preemie epee an wort edo eet hin wo a cpa the mind eae ft om «2 eguesato ins rm oral omni rw ‘Screed natant bhi rh ewe Spices meme sa Poray meg lao edie nev or i Touring onic ‘Siguitemee of argumentaton 1 km rin rm femme 2 avons sare very lw ef le, To gre a nsec Uareagh lage The Bal mode of ocr enemas BR cette ptr of eeementation. Rarer enc argumentation cs he flowing leet eae Prarie tenner ot coma Peery ad sien err Anntinn vars ote anes tte problem and t Pere dthrsoptncaceIsun be exe 1 hegment Hiden Th rumen 3m wed ly “4. Gapetons Teste tite argent wih reverm meaning tn yale sined by teretical oationso tial ‘etuett mg te pny ft they eemee uments a yet ed tat re reced atthe ecto Sorbeleredcrtsimgrtanee (6 Conlin th ease proces an since ‘ithtieny ea mekeacd he eto alinternal structure of ‘rinse Sate a ihe mapped to st fort the ‘ow tadorendcas bc erage “ Method of ening w Seton (ena ad the mad freeing 1 Siento nay oni aman crops 1 Goan pir, nas th infor Soceure ———— oe2 An argument has only one conclusion. RT] vo ima] ‘Debate ita proce that iveve formal discus on apartclr top madette, pening armenia are pt foward run oping 3 Debate occurs in puiicmeeting, academician, an legate mie. “se ‘4 Iti formal type of discusion, often wth amaderator and an ans, inadaition tothe debate prticnta Structure for Debate 1. A formal debate usually invaves three groups: one supporting 8 ‘ecaltion(lfrmative team), one opposing the sat pong team), and those wha re judging the quality of the evidence and ‘srgumen nd the performancy nthe dot. 2. addition tothe three specie groups thee may an sdoce nat Sevaved inthe formal debe ‘Arpecifresltion ie eveloped andra forth debt area, 44 Unuallysome version offormal debating techniune nese, cuing 1 proportion preparation sf onto, Matements and rebuttal tummaresandvting TERRI write w short note om discussion. reunion involvesinteacion among rovp enters, wllngnt a ead lings erp es puter ‘ruajettnunn ner lien ano have ey erik Ienmandgrow asa renal 2. Socefe dacnsion ives Sed entre ‘Spresating, and enjoin . 4 Tedious, individual contributions often conte around righoes debate Give the structure for debate, 2 lading and flowing, ageing expanding, crluting, responding. 2-10 (em. eettaln Interac Se [Ne] 5 1 Satin [ou _ [Openness “There io « poobiity ht peopl wil chang their pion [timing | Partisipants inten i | Perticipants listen der tofinderorsor | thooghtfally to one {eansistenees, sod | anothers opinions and re rt waiting for | statement, carflly heir tarnta speak | electing on theirown epinina © [row Chaney canbe [Very aid, clear parted on purpose | connection between yop epitope 7 [oondasize | Clear cochasia | No clear conclai euwn anda winer [drawn No-one, fine ecared winner” THEGBI] e s hotnt on: wl, cherence and emphasin 1 Totake part indebte or iscusons requires communication sills, 2 Thisalerequrs certain styl fatres wich ppt he thong, pina adarguments ob ut rt during Gbates or cunt ‘tala the ont of ew, 3. These feataro ar unity, caberence and emphasi A Unley 1 Inunity acura be wed on ite structure, 2 Unity in discourse menas thatthe entre iasouree soul float on ‘ne sigl en 2 The sapporting deta bold epi the maine ‘4 Teco sentence shoul end the paragraph with these desCapers mean etl cheer ee a Tune rfretn certain character pec (a the word means stick aster: Sacra wingman that lth asin rs ow soetly (Gerreesmnce the nent sentence, psn: ‘phan is he rpatton of kay word and phrases othe crea ‘Stincement werd ogee thom peal weight and prominenee, 2. Themes nphtiapat ina sentences ml then, ‘Thun when writing, an elle way t emphasise maln esi Tracure yuranicoc sa ht the word you waa empbasned cone [the wad othe sentence, ERIE ow oman nity and cher? 1 reltioneip between the eas Mainaining unity :Pllorngrewaysto molto th unity hog 1. Uneakey entero at central iden the theme. 2. Nincon oth second ceatralide which vide the opinion. 4 No incon elvan etn that are ot el rl he Maintaining coherence Repetto key ermphrav rested oth cal ie, Une efeyanyna tao dans ‘aeot pronouns oid exes epetion “ramlna words wed au eestr ofthe ileren elatonship, uamplemorsover bse ths ete TRH] wnt epi apni? Why at important? Tower | 1 bespenkn ing pes ee fete tence. 2 Pale opachen con cover wide variety of ieren apc, 2. Toga fhe ech ay be edt, entertain ones te Tene 4 One, vu is leon esha wed spleen he Sesh nd make tor ater he ise 19K (Sem) _____Preentatinintrctin Sh Importance of pubile speaking era peaking ha payed major rein edveation overt, Seine 1 Wordebvethe power oir, perma oct, and vn eters, 5 Gutemerdeare more powerfuthun he writen werdin the bandsot cer poor a student o jt someone wht pstinate abot 4 Wath 70st Benet bth perma protean you ‘Spree your abl raking sil 4. Soan bnefs of ple speaking noe Ptmpovecnienee 4 betrrsearhskils ik Stronger die hile 4 Abii tondertfor eases 6. Pibtesgeaking weil gran orbsoesestoetiir message re pnt ceo 1. Sater ope ar often expected have god pb meaking kil “TaRTIE ] wate aience analysis? Give the importancabeneits ot andence analyse, Tamer | 1 Aun anayslnlesidentifing the aac and atapting pech ‘Stbrncres oe funortanting aes ad ine 2 Bele dlivring the spec, oushold know the geo. epetoe ‘nee pts aur. ses re ur ‘Naping yor speech cording tthe types of auece i el to fowrte ete eps s 4 Tolowngrsome sun ans fers 5 Aalieneenpctations aout th eran ofthe ech, tate pena othe opener Tamer! 4 Auten’ knowlege or faint with teal, Anessa ai eaten Importancebenefte of audience snaps: 1 Anan dierent typeface wil aya teri nihts than Belpjou creating spate bed eum Acts eben rom tering an ret rieVa 219K emt) message tat ean be nly ‘¢_ yp yor s RCE wat ar varie af eaence ana = af anionce aly: ‘A Demographic Anal ie 1 Pemerrne satene anise aking in fitors ich ge, Demon hare marl tan dentin esp Force bm ae! ibaa athe cen inti te > Ffinoigech sh be aaned tvardeeathy sr 1 Payehographic Anais 1 chronic eine nape cves understanding the tae, TUSSI cahngpters of our aio 2 Ynoe ch fda, Roests,jst, pati, equity are itor snd herbed by most dence 4. Toenail tober from yo iwur pet eects ny teers 6. Sicntonal Anais: {Suna stents inca iar mie inte ‘este row aya age et ativan or nee er Stine. 2 ywuratereamae,hryinpaty of een pert Tarr data ever ttn cin, DL MulcaralAnayin 1 Thecotet of our epee sol acknowledge the dvr of our 1 Diet eere be fiona tens nd chi pate, {Beigel i your pec rests nea imp 4 Cabral sestviy an icy shu pr of yur ain se inthe gun they derstand TERRIA ive ne appronch to pubic speaking | Aig th ke un pri potent min. ct ener sh hee ano et Serer enone evan tethe expres ofthe expected maine fangs andrevsingruphms | 2 ayumi oa low to ees acc pointe atthe ed ofa pect reinforce hey conept “GeTIAT] What are the various spn of public speaking ? Tower seivfhere are four basic styles of presenting a speech: manvscript, ‘Remover extermporaneos and imprompt 4, Hachharaveraty of ae in wariou forms of communication. Manwscript: ‘hr th tp of dtvey and primarily by speakers when they peepee Deepens wll in advance Manuscript dlvry takes esate, organisation, and outlining work ‘The speaker rend the speach off the paper word for word ta the isu when a memage neds to be delivered in precise words Memeritnd Memorize peaking consists of reiting a crite speech rom memory. Memorization allows the peak tobe fre of ten. Menerized delivery ithe step beyond manuscript delivery. xtomporancous Extemporaneour speaking co sotvertioal fathion wing eter beep Teen vert i ethene nmlnarrtcenae ‘isa denote ee Somes Roose An scknowiedgoment, orbs hepeee has no advanced pa Planning or psctice hing involves delivering a mewage onthe spur ofthe rodction, fring thanks and 0 on,‘Sot Stalls 218K (Sem) Sen sitet 28K Gem ‘BEGET at a trv veh soe einen Tamer 1 An interviow is essentially, parccpant aks quentions i (interviewee). 2 The interviewer asks the astess hither suitability i a tere se for recaritmen,admisstnor poset 1 sno romain &SSSOSTE tly take ae etc and ingernn ‘hE ences ike video conferencing ot leper nee ee me 4 orvews amo always involve spoken onverton ners ‘more partie. | oe 5 lnterviews can be unstructured, free-wheeling and open conversations without rednermind ia reaped geet &_Imerviews cana be highly structuredconverston inh es ‘questions occur in a specified order tid ‘Sequence of interview: 1 Screening Stage The proiminay stage which it enraly bl aig campus 1 Selection Stage: At the second stageof interview the appa vig kd to interact with several pope: human raourr depart ‘otentil colleague and spervsur. Th interviewertwanttajege Sppleant interest inthe ob, A. Final Stage For final evaluation the op exeative ofthe ‘aks corae questions dnl cs ‘BaERATT] what are various types tinterview ? =a Depending onthe ete ad a nerve ion Sov ineriws 4. jim hemlet ln hn pn aPhetro 2 Tue tata tft nein iol pet int 3 botnet dtp ‘see treet a cane tienen ay nt nen oe er “eho 216K (Sem) ik sitinterviews 1 In exit interviews, tho int interviewee loon toe Prove on eterna in 2 Adepringenpoeetmen Sheinthended econ en 4. Toe inteviwe nde tsa at over anevers i, Diipliary interviews: 1 Inipinay intro pers tempus tho hese 2. ‘Thelterviener testa gett Siteageetoconny 4 Teltervewer ale om th ie ‘x, Termination interviews, 1 Apevia ao thao 2 Thintrvower tries to vid nvovingth company ia legal acton and oye ees tocormet the behav of 3 ogasisaon's rules andrapan elayetsce the asm there xr the pers sit aye of th reasons forthe termination of ‘ses tomlntainapeaive relationship tbe 4. Toatcomplh hese ga curate, and versie 1 Information interviews : 4 tnan{nfrmatonalitrvew the objective ist sak dvi andere nore about apartcular employer see 2 Infomation flows maa in oe dieton oa ‘qectons that mat be evecd eas he intervinwer ies rein tht ar pci, 1A supervisor perioial pevtrmanee 2 The supervisor and the omy wedetermined stantrds oe ly gives an employee feedback on hisher ployee discuss progress towar fale and evaluate ares tat reps 4. They may al docs pas for th soming yew theme’ longterm aspirations tad pencral one ‘i. Persuasive interviews: 1. Persuasive interviws artes asa with sling. 2 Th persunder asks aboot he thr pros eed and hows ow the edict or eoneps abt met hse ned there rahi in drawing ota tein2ITK Sem.) sls se imeriowersrepiethe ality to impart state inormatig 4 Perso othe situation ofthe interviewee on ma] What are various focus & objectives of interview ? awe | Focus of interview : The focus of interview isto find out the flowing necessary skillsin a candidate: 1. Effective communication sl ‘The person needs to be a listener as well as a good communicator to establish effective communication with the customers, managers and employees, 2 AnalyticalResearch skills: The ability ofthe person to carry out ay assessment ofthe stuationto analyse, to prioritise plan and organise aneffective way. 5 Computing skills : The applicant needs to be a performer who ig computer literate with software proficiency 4 Interpersonal skills: Is wsed for interacting as well as engaping with people, 5. Management skills: The ability to manage a number of tasks ang assignments is considered tobe vital & Leadership skills The willingness along with the desire of accepting responsibility to achieve the outcome is leadership, Positive attitude : Employers wish to hire those applicants who are flexible and have a “can do” atitude; who are dedicated and wiling ty rake extra efforts to got the job done, 8 Adaptability : These people are able to fit within the confines of the corporate culture of the organization, ‘Team working skills: Generally lok for hiring thot candidates who tare team players, who can work well with other people and are ‘cooperative. 10. Innovation skills: The ability to look for solutions tothe problems ‘hat exist by the use of innovation, creativity, and reasoning with the Ihelpof available resoures and information, ‘Objectives of interview : Interviews are conducted to achieve the fling objectives 1. Toselest a person for aspeciti task. 2 Tomonitor performance. 3. Tocallectinformation 4. Toexchange information. 5. Tocounel O00Interpersonal Communication Skills 3.1K emt)$e Sha, (Gre and een emstionl appeey . 4 Mak decsions and sve potion, Asta ad pred behave equate power Fatoing ate or ripe ef trp onmusicin [A Communication is inevitable. 2 Communications traning 1 Asende constantly rodent 2 1 ste include ac ofae exchange of ifrmatin, 5 Bective communica ‘oie facil expressions, by language and gente 8m fective ommanialos resides ow ae © Mevoy Seam ae cena win waaay, err Gotoanaen eran, Iay sensory chanel sewed nde end eh 1 Ome yusd methine rn eee © Menara essa semmunctn sis eamgy + emnioorancng Once neh ephen ctthe through he tectvenear of ransering menage ta cman Methods of communication © SET comet, commana hal shen nes imerpersonal venti antindon budgies “etl a Communication is Comper 1 Communication ony cian ett veihies which srcaaly ween ns \nterpermna conmscaton Tne rena nay Your perepins out ‘he perception you haw Your pertinent ter pra pees oy, ‘To tecpton the ether person ld hshera Pesther perme perception cated dont the name ety ain, Informal interpersonal communication : Informal itryenana ‘communication emphasis mar onthe Interaction between frends infor Uses of interpersonal communication: Interpersonal cmiuneain canbe wad 1. Give and collect sformatin, Influence the atte and behaviour of ters Persons perceptions of your perception owarde Form contacts and maintin relationships . ae Make sense of the world and our experience init competent oma sicatr will eh mimi he bie fr xpress personal seeds and understand the need of thers coon, "etme sat tod recived mr Pernnalapets Baap youre once, hth prsn,oe Aner Communicating Sia, a aso a comeyceeeeme eee est See eRe Sect rere eee tors Seca aeet rere an aes ets : ‘Relational contest: referstothe degree her person. Sitaatlonal contest refers tthe engagement shes Scranton happenin etn ose np ac Cultural context: It refer othe learned behave aod of depth youre wth sorte fer ctare rent accom er different ways of interacting. ae TERRE we are tne requisites of interpernn ‘communication? In communication theory, flowing are sx hey omponentregisits interertonal communication 1L. The comamunteators: ‘Term communicator rfors to bth he sender ofthe ifr ‘well an the receiver Message can be conveyed in many ways: speech, body ane tone of vie, gstres nd ater indicate A Noise: Noun arto the gp batmeen the menage that i racie an whine. “Examples sic incdejrga, language aries iststin ‘od more. [Nols the problem that many companies fc in the wrk. Sh he reson why intorea communicators are rong > the necensary employee attention sn Sills a edback: ee pence te response ofthe receiver |i Feedincismportant beans itallows the sender to know whether {homesaage has ben received and interpreted correctly 5 Context 1 Whether « messages received and intergrated correctly depen ‘only on context. Therefore, aterpersonal communication it texto Contes a aboot the environmental fartors that influence te Steen of communication ii These include time and place, as wel ‘eloionships, gender, culture, person 6 Channel factors ke family Interest andthe {Tis interpersonal communication clement refers to Bow the ‘A message is sent and received through «epic chanel of ‘noi ‘Besides face-oface communication, some of the mat ssmman ‘enmunicatin chances in fhe wertpocetcldeyemale tad intranet. BERT] wt eamrork 1 What are the pose atte to working tam? Rewer] {When a group of peopl war tagetherebeavely, toward commen ‘pel ceaing postive working tmspere, and mpporting eachother {eeeminenaul rng ocaene nam prorane saled Pollewing ae tive ate to work ina etn ‘Trastincolenuestodliver wha they promise Wiingnes to help when needed, Sharing ofa common vison ofthe ature, Cooperation and blending of ach thers strength. Providing suport and encouragement Adtivelteing ‘Almerbers pling their weight inthe same eto, Giviog the bene othe out. (Conenrurbuling.Interpersonal Communication Sy, SER on ony Wt or ea epa, 1 Empty inthe ayo rei maton nether and exh popes especies ovation dean, 2 Enpathy is vital or gad communication, 4 Empathy in oth ey component of etna ataligen ‘Stages of empathy There are thre sages of enpay Ge emmy gaa feel ay, 2 retinal empathy is engging wth and sharing tht enti 2 Conpniatenmpay resale no peng, Devlping empathy a work To develo empty tte 1 Give your fll attention Listen carefully wha seeone i tying ell you, indenter message that thy coming 2 Consider other peoples perspectives: cing mach mph on own engi ig, ewe Tate much pce fo toa One yu ee why thr belive Wath Bein, yun snoindge A Takeaction: 1 Empathy tt bt what awa, wha thee pen sass nnd net, oan actin ou tke tgaet se at BERET] wats emotional inttignce What i ite impact en communication ?, 2 Rootonalineligese comprised of fur tributes enarens "managment, scl avarnee, and satioship manage Ss a an Seema ee eee io haan ay tees ~ i begin to wdertand how eine eens pct te wy 2 ere eee ae Sees ove onse in a variety of situations. Taner 3 Te tacve ch urbane ad pete comms Sct Tape snd ethers cad snares ainpeen WERT] what the importance of Ustening and empathy ia coumuniestion ? Importance of listening and empathy in communication : 1s not always trae that goed speaker is een «giod -Aperon'slistning sil gauge during conversation, ‘Tos importaneoistening i vital in any good commision Thee ita clerelatonsip between speaking and ete Empathy plarsavery important olin intne West put ourselves inthe speaker’ place and thea isten Hyp ndertand the sonar viewpoint we wile ss derlpa seed eapert wth bees ae {Sry iportaat to understand the emotion an feng fa permn ‘ebetterempathis with hsher esont 18: Sort Hoon witha ny Wanna pejdig sd be open the ‘eva of other pop,Interperonal Commininton Bing ‘TaTRT] wnt i tine mangement? What ae the bene a time management and consequences of poor ime management + {low communication can improve tne management? Jamwer | “Tis mag ith rss planing bg 2 Goode anagunet ees oun werk martes ot po 1 "Greater pada i fio, 2 Atetier peteasena reputation 4 Incense opportuni fr avascemen 6, Greater ppt athe important ie and career ule Consequences of por time management "Sed dating 2 ecient werk Bo, 1S ormonk quay. 44 Apwor profesional option and stalled are. 5 tetera orl Role of communication in improving time management: 1" Gsimportat ahve exellent cmmancation ele in th wrk cnn this belgie managoten and een). 2 TReabitytocommantate well keg the af nore feed on nesting ins 8 Insing they wibealeto mange th tine in an eective mane 4 ‘isialtondertand th reser conamucting are gree rfuctiy EERIE an ste Dicer mys timproveon ate = 1 An atte isan ox ‘lace thing. nen 2 Aide i «pre ‘egies reson of favour or distur towards pre Palin ora tndney ta recpod positively ef certain soe, person 0, situation, ee ee 1 Mahal tec aoe cepa et ae ee ld br maar alton we ft ee eything ie the tmprone std We napa puree dra oul pst your iter da. rr cdan without expecting rma Ginnie Slot thee whe sar joer pov stud. Det ake ourel ae eal oth iiationn of eters Sa yo mee ety rite a short note on : Leadership qualities Integrity, ‘alae: Trust; Sel-confidence and Courage, integrity: —— Inti neers refer to being hoves,rstworthy, and lable der with itngrity actin accordance with hr mere and own po ‘ha nish, an ppt hiding Ue Hang eum, or mang Integrity ako invlves flowing company palicies, appropiatly wing ompany tine and resoure, and respecting one elleagu. {ntoity proves ovral beets beth enor nth spasinions Values” ‘alos are the cave bali and pines that guide us in our personal ‘nd protease re, Vales can be defined as the things ou believe are mest nportan o our gals and being hap. aloes are closely connected to both your personal core ts and the valua of your company ‘+ Leadership values are important because they help you determine how JEWARL to achieve your pul poets alta elpy0u grow and develop oth personaly and Having a strong ot f core val sng your team ‘Tanti the kes trait inked with leadership. ‘sede canoo end iis lowers do attest him, a be defined as an optim bli that ether wil ot perform (words ator fal eoocusons) in an opprteictemaater wee poe ope tsa onder hele bil reapect and40K (Sem) Interpersonal Communicating oa Conmenictin Sg, otras to ura, an appropriate sober ceded {ender pay cua rein developing and meting rs, hay copay sdrelunone invita ous hg, toga tr ofthe fawer Setreonidence: ‘Susman an be dened aan ably be era at ys onpetenies and si Incase cst iatoem ad slFawurance dh ety toecan make a difereae 4. Sennen nceary fr loaders ake isk daca, {intr to areal sofent tendo dele weihpraens rubra recasting avy Sour ‘Courage anecttary ait of eflective leadership ne efhe mere important qs rod laters courage, ving any erage mens bt you ae wing te iaig {he aclevneat sour uals wih no areas osc 4 Couragerarlenerre ast pas rou acofrae tating, Tee wat ie networking? What isthe use of interpersonal communication in networking? 1 Negron bea pening pfeil tat 2 Networking tse othe ea that ba can bile wi people om sant ef common tere 4 For example, your professional background, memberships intitle, oa bases interest. ‘4. Netwertngi important braun we peter do Dosis with pre veto 1 Broadening yur network hareor opens up opportuni lb recrltor get ab ‘Use of interpersonal communication in networking 1." Networking simply about buding relationships wth pope rush 2. Brerytimeyoustptochato acolbngue, or ckup the pace pa Tnorprsnal lis re erenelingrtnt fr creating and mie ‘ennngfl pron ratnahp ie etn 4 Peoplewthpodinterpersenal comansiation slash ‘5 Good interpersonal communication skills hepa yu toes ‘mensingfly with pope whe networking enssie-! ese sags __— —2ikthen ERE Wate speed ending? Daca various meta Be nc Whatoretbaveyteimgroe padres owe | eda rotary renpieg od hing a ne bes at ers aie a 2 aimed ti : Ee rear canes IR Mata guiding method = Per er Bea easier care Steenansmane A eee aay Senne t Rofaecon wrt SEI pie Serenata ectnar ett = SI 2 Sntunyreetee wt peiarnetta at Eeotenncrr ¢. Riga Pe mth f ESSE ep sep ten at en arenes se 2 Sooely naar mim seers {Leasing to oxpand your peripheral von can ely with thi. Go ean. ‘Cover wordsthat youve lead ea Keow what you want rom the et, Benchmark your progress — hort note on: Problem Saving. Interpersonal relationship fil and busses fail bene of por ‘oem ng2uK Geet) nterpersnal Communication Skil, a recognised oF being 2 This is often du to ether problems no ately. ‘recognised but not being dealt with aPPFoP 3 Teo bt nt et en 4 Daeren prolate mt eine but also good verbal, listening persuasion sls . ta a god verbal a ne then. Haag rte and efetve commune ‘among them, 6. Hence, to improve problem-solving is there needs to be effective communication and understands Stages of problem solving 1. Defining and understanding the problem i Dosing and understanding the problem < solving. i Meimporcanttolook deeper into the problem beyond what might seem like the obvious 2 Searching for alternatives: “The aim is to find the most the first step to problem. efficient and rational solution that is 4. Evaluating and selecting alternatives: i ‘Once all the alternatives are considered ore very single alternative that wean aitatng the mostrational soktion- ii Selecting the soltion also requires eerie Executing the solution tite tage nvlves aceping and carrying out the chosen course of weneed toevaluate each ‘come to aconclusion by the opinion of other concern Exon mane ingot cen olen ring execution more problems may arise especial identification or structuring of the original Peal bers eragof the orignal problem was not carved ie B.14,] How to trou! —— jbleshoot interpersonal communication ewe] 1. Troubleshoot ing interpersonal communica , Matin ticsinetacademadae Diagnosing the Dlagnoving the problem and figuring ot ways reduce cons can 2 OOoPersuasion and Negotiation Skills Classification of idience: Bgoistic and An agoistic; Specific ~ Techniques for Specific Jadience; Skills of Persuasion, Steps to Persuasion/Influence 4-10K to4-14K 41K (Sem-1)erunsion &Nopotiton Sky (ty describe the atticades, ERT] ore ie persuasion Be are bein and behavior of am individ BE enstnon. Paes te a person fo ahve a manne Pee i ie dole tas db abe Mielec done beri _Atitade, valves belt and behavior on individual: A Aad: fate cet a amin enral propos twa Zona ng odo Bd, right or nro. een se i 12 Aa attde bat three componuns: an affective composes, (felags ber componan (he eect of te tte 0 ‘ir nda opie open lit and knowl) {Atanas bt ly ier ‘Staccato 1 Vale rf to a individu peroption ofthe ofa comeing ‘prac omar 2 Ya aaa mt oe iy ams ted Wer ac tty mae J (ater aay mtn nto ania ra | | kL keen oni i g. BetlO propltionsor pins hat anniv deo 1 Beit hoa postive knowledge or pres. me divided into bo basic atgorien cor nd penton. ete: Core bet ar bt ht pele har at ete jcreied oer the course of har Ines, belief: Dispositional bli re belie shat rina actively engaged in but rather judgment that ss Diopontionl pl her on their knowing of late atts Fe cane ae nant oes ate 1 Permuning Pople to change dispositional bli, ae heey In wich oe condt onal ha way in ave oe Fe atuensedty ing nents bli, etrtiony 2 Bebiiteperionce and opinions of others. eS Tiececcer edged trv recon oats eS ec ewiniee herent or components ‘craton Neco inking Matera ting iessruaretg I oes ety prsuton? b Pere Str pera i extreny portant fr fie bse ese sheer number of persuacive communications has grown — rg tre fate an er y Persuasion has become institutionalized. = {Ritesh i addi scan mr cng tn eb Give the process of persuasion,scie easy eepeeanoa init, Perron singe proces wit our bas a Pee nrc pervade a cal ence ne procs, hich manne ioe oth Pak th pervade eat eins wt ei aa east testi prs. Worms bnew, Teeter we canine acre veh mene he FUE o Pope ‘Toe we have to makeup amen rsp and ney requests jt aking might enh rine he aatece, pra them, Forte ge whet oie tem zen ted wh we wan Feet the mess hate be conveyed te ene wo. tn etrgesoa! elt hi singly means mest ‘naling te tern Parana bce tae RRR vente sro ett ae? a. ne menag det enh tna Nera ox togntterand nmin tough ance tals cel afore perms 2 alumingare ttre spe oaiene anal A. Demographic Analysis: aan erervnieifrnaton niet firs sch 0 gear og Pa arco ein momo a, 2 Denegapte snc analy fronton group membership tase mele 1, Prychographic Analysis» 1 Pathogenic afro in sae antl ‘2 Demogrphenormatin iui straihforeardand vs Peru nrmatnis mach sleart Jude things vale, opinions, sonst sense __ 2 Pohoeapic wai tien Tame rer a tte io tot hati Aor etc: Pe +8 ali MA hey es ee BE re ratenarl perma wpeskes fie Sr Josie dive, wits alata MI api, Fon pe clfor dirt pra Napav sudiences! stn Neate stance Foie Searcy 4 Rsoreamen evel oprah Sleep pont i Aairemautene tection Festveoudiences: a goasainrrak remus parer pices 1 eran peleopmeninereaer eee ht, rer ig Foti none nenag evince, vi an Site itteer opiniones octets vided audience: When speaking to divided adn, Innate the strategies for native sat poe ae tniformed audiencen: pute sere tt attemed audience require peer Denonratexpertie emotional ati, aly an epstiton and redundancy, Bayle rbte persuasive trates esas publi opeaker reguireme esa popse cours ofan te eet bebe spahetienudionces 1 Pema public peer ‘erase pa peor ure int acorn nee Pate te taeghymason #Nostintin hl saxon =— nce etn cn nw mati £ irenceentinn fer eccaernttte oie pn ee nl speci techni go B Bxchange: i so ts ron seat yin tera etn nu chen ene aaing them ng ran ind wt ty oe ig ado, Seemann iii hae nape aneurin i ear a ae deren van rig Eyeuerruoe A sgunc eign ale waynes Sn eaein naome et ore Ane ent certain ul nd fring Sous Pag recap fxchangs tecloe ervgs ark ren en hope pty oss at ae ie ioe acrend ein os ear cmv gt comin pol il Ce a ne wi wee to ators em ine five ©. Prosure ‘renuriafuenceteique valve coercion or intimation People comply with thee tchaiques to avoid the nets eomquencor a on ig. Srmatines thos pave camsnquences are leary sated it~ Soucek ine theremin ‘Sinn examples fneatveconsequences are sbouting so Fogulsng verte, oebarassing them pubis ‘The avaniog of preseureis that itean got quik emi Proonre ends to reat inecrity, esentment, and Watould be used asa last enor sa sul Pet th rae coving oon ayo an ‘2 Perovsion ns alle sof hil hat cn havea igifcnt er ean mpc in stat ervonsion sll: Poreusionivoves several common sf si ean Communication + 1 Gowdcommanication skills are the _ ter preuaive sel foundation on which you build being pernsive tinfwoce ts luce others o think or et tin way, sad the qucket way tos tat actin thes ‘do that i peak wth 4 Bistivecommuniction sis involve expres {ing nonverbal gates and aveabulay tates wien a deena bulry that the ther perroe 44 ypucan share your idass and thoughts in anon sppeastoyourlistener, they are more ely obeapeatonenea 1B Bnotional intelligence: eres, 1 Animportant persuasive sil involves. Joritenersemotions otcing and interpreting 2 Baoding ia earned ail at alows youto understand whattbersare feeling and respond appropriate 4 When der pertain, also helps you alr your poreusive rethods osu particular station: pose ee © Active itening: 2 Listening wel involves bei rection withothers, SYS AM respectful in your 2 re 20 tn persuade someone, ‘tendon hase, ou wil oe sed to kw Say ett perms Sepa, SNE AMEE rel sing tape andPermnsion& Nerang, eee etnies 2 enrages ee caument ana, ease snen torn seal Se ee eet racers care = Soe emote a eae eee iineatnesatesaneme ween a 22 Ininny ene the peron you are persuading wil be unwiling ‘oporate ulea they ve eyare benefiting the ea “You may td to be abet ita a eampromiv opeade ‘hemor 4 Ted hin you IT Bae to uderetand thar ned do It thes node oust ithe practice ut canbe a sigan ase TET] omni thentepe in persuasion proce Kvn) 1 Pesan ian stl prof fr alleaer 2 tee persion noe or tint nent ep A. tbls crediiiy 2 Grey owe oexpertin and relations. A pera tng etinl characteris ad ino 3B aed ten early tater people's suet SENG an corameat in which ey nw tose ‘Rosh reper by alleing data nd information a or a mon ind: jeter ecm ergsetn eee panama eee merece ee octal ae aa ae paved tn ers or ronan cnt en ae ea emanreshnt ts cee ae eee 4 Pavorbly adrsees your audionc’s interest, facie ea 2 emirate Sa = 2 et Teepe toy coc responsive to them, ig — + Bias eit ine tenes meas eae aman nai Sicha tna Sccecoeenalige meena : SSRs ee Seinen = hs MR oe tattered prunin? puthoritative third 7 are better at = Pour kina A¢PeFeussion than you are, an thereforePermasion A Negotiating, sie 410K emt) “Trying too hard to persuade. Failing to putin the effort required to get what you want, “Talking too mech Providing to much information. Getting desperate Being afraid of rejection. Notting prepare, Making assumptions about your audience Forgetting thatthe whole conversato BoP Maha ay is a strategic diseusion that resolves an inoue ina 1 Anegetiston persuade the oer to gree witht ‘hat both parties nd acceptable Inanogotation, each party tries to s sof Negotiation: oa Se eens ots may ie wl ‘ee appotegnton ; a er aetna he ewig 6 7 Einainteingsaivansmienio ae ‘Hhntion are Known in dora lant tes ee 1a. Discussion: 1 Duro hogs member fo spt rw hee 12. Mishelputto take note during the dacuson tage 3. Bachside should have un qua opportunity to present hee 6. Cistyina Goals 1 Prom the doco, the goals, interes and viewpoints of ‘side ofthe dsagreoment set toe eared slp it thes factors in order of pry. Through this larfeation ii fen pose to enify o¢ Sian some common rod 44 Ghrifeationie an coven part of the negation proce. Negotiate Towards a Win-Win Outcome: Alenia eee in oroally the bet reou 2 Albough this may ot alwaysbe ponte through nepotatin, iEshald be theutnate gol {Suetions of alternative strategies and compromises need tobeconsdered ath poat 7 Agreement: 1 Agreament canbe achived once understanding of oth sdes ‘arwpoints and interests have ben consdered. 2 Wiseman to for everybody involved to keepan open mind inorder to achieve an sccoptabeslaion. 3. Aay agreement noes tobe made perfect lear otha both Seow what has ben ddd, F. Implementing s Course of Action 1. romthe agreement, cure of acti has ob ing — plemented EBB] wat ace te characterstin af «pod negotiator? =] * fete i prpared: Sv dined what ti thy wat aoeee ‘peur inte wha information ey ned a ae Terr rt know rer pdertand what Use Linits are and whee they ag exh 2 Aeeotneiatee epee: . ayaa that hay want the OUP 1 lg, {hon they need to special ak he, kp dot make it nro tho other party wha 00 wan hg Towean you exec the 2. A god negotiator ix curious: Pe ey wil ask god probing qestions ofthe ther party, 4 Tee eck tooo what ir opmetn wanting 4 Agee negotiator Hstene {inert ed ns they ite br rien oundrtand oth hn anna © Sectattit weston Agno wegtatris nt greedy “Ty eran hcp agi Steele tiled npttrare prepares cond nr Teale yaa nina gar cn Agno negotiators footed ry dat et cmon impede te egos, Peony become ewer of rng enti thy lt wee tenure toes a Agevegnir ecppns wm taba: Aye leo Key when tay Bne Pombo ce Tey acknowledge hie ‘Bonner TR rr the gunn os ed nner? fits pe and taka the aproriat tine wh Qualities of good negotiator are: 1 Konw wha ou wat bore ou sar. ‘Setliniete what you wll gti o. Do yur research on what he other party might wa etna. z ing ave pate, Linen intel t the ter sides argument, ‘onceotrete of interests ier tan potion ‘rad do conced, ok for sllabraive potion at compromise Dani gv in to ei Show the end Benet he negtited poston, BRE 1 ae the ine spre Petre re for diferent approaches to npition andthe tome of| ‘Bieguaton depends onthe approach Teves approaches to epition are fellows: 1A Distributive Negotiation or Win-Lose Approach 1 Miniaalocaledeompetisve, eo nano aliag valve approach 12. Thrapprouch sbased onthe prin that on ronan win oly cpm ofthe ober 4 Rbaethe flowing characterise Onesie win and on side Yue | There are fied resources tobe divided oo thatthe more ss th an the ther pts, ay ‘ne person's interests oppose the thers ‘Be demioant concer thie ofbargining le alto Th dominant straloies in hit mde nh {brdagandwitholdng information as "=n Pelton 4 Meta pea the eget ‘esa open the meptitor inh hind proach Inience the other perso! bli ersn' bli a what Lear as uch as pone say spec 4 y to convince the thes te shy or trorn ns Nabe mint hee 4 Pome eurorma Erma on cjetver se dsl nce, ‘escLae Appronch 1 When one " wing pros fl ta to intr so ea casa an ibe ttheinaretualthe wer eso on |—_ suanion &e Newotiation Skill, 2 In the bargain, both the parties end up being the 3 This type of situation arisen when the negotiating partn ‘one another's needs and the need to hurt each oth need to find some kind of an acceptable solution ‘4 Thin is the most undesirable type of outco ReKotiation approach in best avoided, Compromise Approach 1. This approach provides an outcome which is some im over the lose-lose strategy outcome 2 To avoid a lose-tose situation, both parties give up . both parties Kive up a part of yy they had originally sought and settle for som hing less than ¢} ‘ 5 A compromise is the bent way out when itis imponsble og both parties to convince each other or when the disputed rewsune limited, bis Integrative Negotiation or Win-Win Approach ; 1. This negotiation approach sas called as collaborative or eeu value approach ” It is superior to all negotiation approaches. It results in both the parties feeling that they are achieving w they wanted. - Provement 4. Itresults in satisfaction to both the parties. 5. Ithasthe following characteristics i. There are a sufficient amount of resources to be divided snd both sides can ‘win’. ‘The dominant concern here is to maximize joint outeomes, iii The dominant strategies include cooperation, sharing information, and mutual problem-solving, This type is also called ‘creating value’ since the goal here ists have both sides leave the negotiating feeling they had greater value than before, ©6©59K emt Peertetve ors commanicton take Neate Rca een FRR eo oral commanicaton 1 Ove avenge a Aienvantagetinlltions of oral communication babe dagen nthe spar a ete en eae ms Tas eaten can eng pace ineloesinvidele conversing withench other, iacvaions are all forme of ea convaneaad 4 Peeovenet cll that something esa. 4 npr to dertand tha hen fhe menage ‘can be very different from that of the speaker. = 4 Understanding ofthe message = This a where much communication falls required. ‘Advantages of oral communication = 1g veo understanding nd tanaparncy nora communi ‘There exit for alowing changes in the dessin prevent mS a PS ee eee eae i esaeeacraacee Sie cae ntoamee | ae Diadretagetin mnie | 1 Marea fur basi a Teen fre en cee ame || eagle ede: toni erin see Soe me _ on ete short not on nuances of speech delivery, newman fa ee eee aes a Sse. | cc ipa er hhy rs ‘Tere maybe misunderstanding duet incomplete irs | R enema gretrecptyanpartorueceeh@® | NOM delivery take, Ere stentvenss and great rect Be speaker estarch ogaizaton, and outlining mark. 4 Oralcommaniain ot requeaty wed a legal eed sda tlt beseech off othe paper ward for wee— SAK em it Te ater i rel word Memorized mpeach dle Menuet pct Momern deyay these wo man ‘converetona aan se 0 es aera ryt the meio ment eRe ommend, or thin sty the opnch nat completely writin o ‘Wis unaly detvered with ket for reference Imprompta speech iver Tirlenopenc arb ecencedplnsing pra, Imps speaking oles dvr 656800 suru nailed epee 0 ey, of deliver eeieiele Resehnonidgement an introduction offering thanks tndyen imothineategery BaeGAT] Diccass the w manuscript mode of speech delivery. Taawer A Advantages of manuscript mode: Control tine, Central af word oie, Permanent and aearate record, ‘No tampering wit fats and figures, ‘Syetematiclly organized materi, Disadvantages of manuscript mode + Loss af ye contact, Lows ofnaturalepeakiog style, [No cope for non-verbal communication, Loss of audience attention, Cannot tall to the audience 65. | the advantages and disadvantages o memorized mode of speech delivery. mantages and dlsadvantages ofthe PRP ee pene ey tomnicain eye contact, 1 Giretopmeprns non-rera commnction 3 Sve fonus on adulation an lw of panch, 1b peunbletofnish te pecchnalloted time 4h. Dimdvantages of memorized mode: © Fam iereqsired for memerination, 2 ak of fretting part ofthe speech, J Speech can sand memoried, f tackotapoatanety, 1 Noadaptation posible during the speech. Discuss the advantages and disadvantages of the ‘xtemporaneous mode of speech delivery. “Advantages of extomporancous mode: Nore entaneou and sund ster ‘low nine interction, ‘ayatinpambl dering te speech, Festlity ive oflanguage Sptnaticl erate tei Diandvantage of ext mporaneous mode : Requires great deal of preparation Tnadequate preparation can ‘Teo much reliance on not speaker nervous, cards makes the speech ue its spontaneity. BERRA discuss tne adv, romp fantages and disadvan ‘Terempts mode ot epeech delivery. MtYaMtates of the eee eee eee eesdeh eter by wich ern of teint Been ee every: Refer Q 53, Pa 5.3% sg 5 ey eer Baer 83, Fa BK ag 2 impromots 1 Wiig sates FRB oor even sempre impemt me, SS tie he ht of ech a | Rie dope rh Ps [eects | 2 Tiheenenpersesnspech | The imprompte speech ip [* [Pagecetitingnetatee | geaeratedtnstantly and jimmie pes | Saved immediatly. 3 [orp aren orgie ere. ree See concee 2 Reqares erent Gel of) Reqreno pepartion evan GRR wn do you understand by pubic speaking? What oe ‘he eset of oad publ peaking? ‘oR Write «short note on: confidence, larity, and Mueney in pale ‘eaking = 1 Pac aking ering speech face tof olive in. 7 Pet tin oi ry a gen of he peel may ie ere ‘ Sem, ar es ial aide hectroe sas me ted ake i more intereming the eo? peectints of 08 Pb pening The eee eee ae a re Gets te mt a Teecheapahageaae septic en SE ote mtien ane redrarcharsineientnirentiae ot ene Soper pane Sa = a pare ——— eee aa epee as a rind gene aeeans 7 hat Words and thoughts ow from poteeerige saithe wey we prosent our message |” Pav" COBOL of what we say on ‘reparation, speech preparation, and delivery. '*** A788: mentalemer ral communication? What I the role ot econ cmmenioton? ay langue on verbal communlet Describe ho fature of hy asa ee Uo alenadh as loads o tone of voice, body Tanne, presume, peratinal apace eye on haptics ouch), apReMeAnee, And artifact Sea Scere epeentey ees cee en) Nome nae eee fF emi apne) Ro feemateerrrererningene iterated er cy ee wonocn oe Sie a crecer ee sna Srnipee eee eee RM aes wt ar etn of tant a noe ins the study f physical movement ofthe body pacts ens ‘doe ofthe ody mverente sucha winking, hue AE of Stills 50K emt) Feature of kineaion areas fellows 1. Personal appearance: . ‘ ‘ 1+ [inthe phyial apearance which makes rt impression upon the madience Tenchu the following features Physical appearance ik Physique Perna yen Althe above trate nae a persnality and personality creates an imprension wpa the pope we speak with Pacalexpression aca xprension ple an important role nora communication, i Frown Raising of aye-bowe in. Tightening ofa muse ‘Facial expression expresses happiness, anger, surprise, boredom, fr, saess, hatred king thing eeton teen egeeten Frustration, ete. oa i ot peamaning 1 hve of ad sek ere han ode 2 odin fe ed sows here eee and & Metbonthendshws tener nd 4 Refetefbent aloe tan, or Nth aye tnd i ad nome sane cet © Menamenne sr mbeac enna a omy : Some with anes, shes energie © Ainpponar, Te NRE Pst shore uilingnas and neaineas 1 Rie windows othe min pres pssion, moods and other physical and mental rst election or confirmation. ‘shows his majesty anderongen) Canim, [siete [hee [= Peas torts 6 Gonture: 2 ee are hoe physica movements that somense masa eonaousy. 1 Thefllowing are smo estres Twining hey cin Clarping ene ad hy Shropping shoul Nelding head 1. Body shape: Tisai known as physica bape 1b Wisbasclly cssied a Body ape Nesemorrh alot mm ete Be You osaar sat Physical bry speaks aot about the personality of. 4 Ifm man is youthful and tal, be is supped to bn ew dominant person. fe Treman ie fat and ound, be ie spponed ob es ERR ete rte a eye contact in communi” 1 Bye contac plas a erca olen communication 2 Wsuoully amirorofour trace and inners ME 3 Thatinwhy we normally diatrst people who dona ™ il ling ae smething 4. Maintaining ey contact sities that _ ‘reac paying tention to what to pers #70 ‘sn sul {E_ Shows eur sincerity and ondiene ‘i Helpe avid any misndertaniogs deo Explain importance ot kineie ig ponverbal communiation. verb ewe a FE cuts tana nen ecco : eee ve nana Riscaecep Stee ‘eee eee eco soe ooo et Scenes aap ea DESL hte tn 2 maalapenaunininets ingress Pecans teem 4 Proper eye contact alo inflanows the listeners nds very ers thetimes of interviews and group discusona, 7 ™SAl st ‘Kisses very important inno verbal communication mctimenit act as asubatitte to words o orl langage ‘Sometimes it may accompany the words Seatines he words to make thm mar efcive BBD ow can you define ‘nbusines presentation nn fe fetares Peingsit SiSP A conmancaton SESS e tg ter ethan tw wat Paring eres cesta ‘ed cc roc The aria anposed ‘eatty i eerie eo ta Tosa cnqu vr ant ly don & Toonling mechani cca cmny be chase Teel eure tod Ws or harsh and tangs metho laden or nofines of he voi. Ones voice should always projet but ned ot vaya be This the numberof word that one speaks per mint eer toa poeta bee eo . feat omer cert rv eee en ae eed i eshnieesne a alge mat in oom Rei eo iat oe : PTE ea pa ot rans nr of tn i 8 Reet re a ei esos eee ‘ ‘Modulation pertains to the way we regulate, ven weno arsie tase 2 Sbineiceamanaaiy are ae oan — peer ek eee © Anetra im ber Some sot Sle t 219K emt) GERI] ernie veri dimer of pec res dimensions of speech are: Jeigccent (Way of prosunciation) fe fecent ix the way of pronouncing the words of » language that ESTE pore belongs to which couse, ares ee neo A. Ascnat iu manner of prowuncation pecllar to's particcar {taiviual location, or nation. The region twhich we along as Ihsan important factor whether English sour Girt language or tecond angus. 2 Piteh (Loudness): ‘ich a property that allows the ordering of sounds on Fite ace Pitches ar compared a “higher and “lowe” 1 Therio and fll of he voice convay various emetic. ‘». Awellbalanced pitch revltsina cen and elective te us to avoid being monotonous. a 44 Rhythm (Sound pattern achieved by using stress in words) "Rhythm refers to pattern of sande Maintaining rhythe in a Maintaining rhythm in speech makes the speech sound natural « ‘The intonation in a1 rte toni nonsense ofc variation ie auncom) Cm, _ | iit short notes on: Chronemice — Trem at rr tt Sor ‘The distance surrounding @ person forms a space. = ee pe eae ewer rere om ee ea Freep prey = eee ‘each other. a pes yr en ee spenren ees oop ually hav der ine perceptions Tm etree and ea ie are werd n chrenemi interac “4 Totimate sone ranges from 6 to 18 inches. 1B. Personal zone: 1 Penna pace snes the sone which a perton festa bi em. 22 People tis zone are friendly but ot intimate, comfortable ‘he Friends collegues, neighbours ete, come under thine 44 This sone ranges frm 18 inches to 4 fet Social zone: E 1 Social nets the area wo unully maintain wth pone win nw personally but know eri E 2h teracting with pope you have o malta 2 oe, [Demat without casing ny innavensenc of scm | Thirsone ranges from 4to 10 feet. D. Publiczone: oo Tr Fulcsme theft andthe widest sp sisi ‘peter nd thelistoner oo 2 Tospeaer inthis ne adresses a age een 78°" ‘lore and uoually ese microphone ! = vest avolvesdenisying an ouerabe ‘Communication inthis none i often one may an toatl over the cod - 4. The distance range om 110 15 et beens ‘utience shouldbe ale to take, emloteara part otthepreeatation.s-16K (Sem) eee @ Rep Rh we nee hee — mtn —. |. = Se talomealans SS ecreraanareee aeons ae es eee ‘Misch the presentation is to be made should be analyzed, ne ee Socata rete ema eti Choong ae \Nettebar tobe chosen or the presentation, at ee the naienc the frst gimpes of he presen at ‘Bey re thre impressions a tat he il appropriate and cones he eat era shading, nd fan ile may confine the uc ‘Areeos:ritue prevention + Prepring fra preset he ‘evbloping the central iden rain pints: ev tetra en ofthe presentation its core ide, ee tepletedelrative enence tha captureth ea the message See ery make gal dvson te centre eh Ths reap centrl don wthnseion of 10 Gaering supporting material: Cather eye used ne presentation shoul cree ‘hsdpenda cn the wpe a iene eon Fre atberng supporting information use rset eed ther al his thoughon tbe ss Shout onl ‘hereaer, covers rs 5 soem presentation rou b ae oy ‘iis a mt edt should uc tat ieamnst Fm flowing fnetins “Gethesudene’s atention trade the abet J Givethe since rato ister sont eer 2 Preview then ide Body: (Bey cntin the in nen of th preva Peon na ea et th rt peg Peper shud conctotate og each manpage ‘RisTicste indicate change ofp 3 Nomorsig meh Sct peepee mnmaith et preetain sod prcit ‘tl nb ithe eter sta ceva cry sped ie mchd eet nid ihe ae preatton i wien tad iver i. ese etn the dang iting sing rma el i ‘aight ern Orting meted: ‘nc tid resentation age withthe ion te hopper rt. spent ey eed gual oe oeBasics of Applied Grammar & Usage TA What rhe pen tae (2 Marks Questions) Ea ea $$$ | Een trig rote mg 1 Wind you understand by th er ene? 1, civ tu pes of entra & 3 Graded These se re present, past and tr 2 Endhtnue befor forma What are synonyms? rpcym ey wor hte snr aeter word or. Present se c= ‘elated meaning (for example, shut and clove). : =r Fee Fons Gea Pata Fa oi 132, What prefs? [2 reese Pann | Te Ge sm Ape oup fates placed ere het wor 3 Peeters | Pat rt | Four eet ‘Perfect | Past Perfect ‘Puture Perfect 118, What is suffix? < [erent Peres Prunes | Bas ‘Anais in sro ofletars placed ater he ot of wed 13 wat do youmenn by prtsatepesh says Pars ofeponh re the inefeton of words cae (es Mov and actions tin the structure of the ane ; = LLG What is narration ? RE The art of reporting the word fs speaker ald narration, a6 What are conditional seatences ? anne (ona entencesa tnrens acuig tweet es any tn es tne adele Xen Panag trent pee of conditional sentences. a ‘elrlngar ern tye oer ss rave ational eee “3 Conical etcee Pc Tienda Sse ioe Wt concord? ‘iat do you mann by ative voice? — eat fa sentence and it ver must gre with each ther itevece mens combs 8 agree afc Cease sreement int tentenceson Sh rs 3 he EB eee penne : S0-9K Sem) ‘what do you understand by tag questions 7 ‘Atagcwetion'seepsalcnstrcton in English fame enn ao contain, wnat are punctuation marks 7 stinis wot crest snes, cai tnd res ise cet sreture sod oni ar wh i ayes wring al lt ce ‘Woone poeta ms ‘Withat pretation he imeded eatin tention some ofthe punctuation marks wie in Ensh Grammar of the pnetuntion make wen Eaghih Grammar Pais Canna Gearon Mask amaton Mark Questar Siete aon Menor ostiae 0 Blips) e098 Mite ene Presentation & ‘ Interaction Skills unre (2 Marks Questions) —— ate apech delivery? Mec ver ath rsain ft ch thre he arnt tnd nd prc counaineeeng rete mean See a nn Cee meet ‘Bet he ead under an te' pning si, Feri Sete Reatocae oar nat are the hey innves in fective speech deliver? eo lp We Orereming Act ‘Setting the Toae " ‘road tanned Se Inerperting Val Being aware oie mts, Choosing Delivery Hetbed ‘Praca Your Speech ‘What do you understand by Sommuniation 7 emit: interjeting me ‘Sethe pera apein ive objectives of interesting. Otgane onan ‘Wacker danstion ‘Tagen withthe ober prs Toahow interest ond cosas ‘¢ Teaecion something ima ha eri the term intrjctog ao sy somthing wie wee DE eceeeso hile“ Wee ceWE oncee Ee AE eat = se cy tots Stet aihat rs “What ee (Groupee Tyres apro8 Shave son el. ive the parposelbjective of condacting group ces neuron serves sveral TIS ican (Caen at ‘Gals ideas nd ting apts rom partir resteen pane on parila tape Perception PEef tanta to spc problem oi Sinan “farther eton tot or irogina Seletng or mio in anes asta hat io an argument * What is argumentation? Give siitonne meters ova remmaed teg oni ater et rk rf ow ton what is argumentation 7 rgmenttio repre on rt ase ‘Aiming whore tbe apeel i 0 tHe eer = tot ie pati rgaenton inane net Pen Tm cor dense icine bitin meter enrceent Canela peony So bese oe 8 ee ee ere mptins or premins Seed ofremsoning or dedi Gencson what ism det at at ina dscuston ? Fee enor Interacon among gp mer ‘ale selina anda liccan ope pa that iver frma acai ons par WE wee W WE nati public speaking? Pent engin png peck nt ceo ie waite, Mention benefits of public speaking. Beretta openin oe Suerte hl Shao advoate for eases wnat is audience analysis? nt eae dentin innate nent he are eel eee thes ie ‘Mention some audience analysis fcr ‘Foewing re some ninco olen ae toa he canon th eek ew ‘edt personaly ofthe eer Tein nowt ania witht ‘chee tstude cr appronch ord eo ‘aioe ee ata inten. hat ae various tyes of muon nats? ese nl ea Datel Anlst What are the various sven of B newelE con AE public pean?rowel eanee WE soon DE _8A-7K Bem) ‘Rhmortnd eatemporeneoua, and improsipts sei, aires cnn raced coer a yp rea re eer, a te ESSE Annette Stace ee rt or department, potential colleague and supervisor. Tita tag fe eee ace Spaced ‘ea one an ESeSeom..., Scion What isthe focus of interview ? Eggs of aterviw Th olf interview of ot ‘eliowing essay denn cada 2 Attica Reach is { itegernmal ae © Leeder site 8 Adopniy mb 2 Bt interiew tale Restvestide ‘Team worl Mit are various objectives of interview ? ‘Rteews re condiie shore the iorng betes: eterna “ ole formation Rex noratin e0e 2 Marka Questions Interpersonal Communication Skills (2 Marks Questions) ——_—_——___ {What is interpersonal communication ? sm Interperatnal communication isthe proean of exchange of ration, das nd folngsbetweon woo nary get verbal or nonverbal methods m Mention basic methods of interpersonal communication Methods ofiterpersonal communion ‘ermal interpersonal comemuniestion Informal interpersonal communiction What are the principles of elowing are the oar rina al communication ? "onal communication; MY S™Ponentay eee Lee Lee ee‘3A What seaman? see Wen. erupt pent woth together chesney, tw _ S89 Sem) = as ba tt pa Se Se minty rte i tions in ther, 1 eld other moenpnpeteneneaaniog What are the stages of empathy? ‘Dore ar tre nape ofempaty {reitve empathy eng evaret he ertional sas ance, Seal omputy is nga wih ad sharing hemes (Conpanoateempat ae aing meostanager ee om ‘How to develop empathy at work? Soeyeer tng ‘Conse otherpope perspective Sate, ‘Whi emotional intelligence ‘Brion ntalignce(metonl qin! or BQ) the hs edged ur, tnd managesour orn eantin pens ‘erator sire communestecSecveysempathine ico ‘rere calonge sd df ene WE ele £ ‘Wha are the attributes of emotional intelligence? Esta iether comprised oo stbtessifert sitcanagenent sl aneeses id stnlipmcnngs ‘hat time management? (Dang pamermeat isthe proce oforpaneng nd lag tedivide your ime between pci setae Wat are the benefits of time management ? Bef of ne management Ce cy ony ‘eter pefesona reptain ‘cea opr arancemen Greater opportunities ocr portant ile andere 6 seomelE WE OW What are the consequences of poor time manage a ne 2 ee tee 5 eee a Repeat end nated $ Agate 16 What is networking ? "7T_Networking ithe proceso speaking o profesional cota nd Se = ‘Networking i ber on thee that you can bids eltonsig * Thapenis rom pan commen cree 2 Misti spoed reading? Spt he pocen orp rcs ond string or attonces alletonce oa ee Father than densiPersuasion ang ‘i Negotiation Skitl, Lure) (2 Marks Questions) Se 4. What is persuaton ? {5m Pua oan temp st pra toa What eth ned sty persuasion? ‘Sty of peroneal pet fr bs ‘he ner number of paruaive cos tay. ‘ohne menage evel ater thas ere afr, ‘ersnon hr bce onan ‘emunive communition hs become mre ub adi ‘Femunive communion trie cme haere ‘Mention the hate pars of proces of persuasion. ‘Teer w ponder nS Mame eee 4 What ae various types of wadionce analy? ‘Aas Folwice a the tee je ef eston es 7 Denographs Anas 2 Porchgrnbic Anas 4 Stunted Anas ow do youclasity the mudience ? Chaat cee ‘esate What are various persuasion tnchniques pet of we rele fo vals, atte sod ction as gon uncon) eth three techniques prance op i [epic epi olcs ynrinaeci o ‘como 2 ch 44, Reason - tars ation Waters ity ca nate Beene fiche Ei faces usa 448 Deserbe the steps in pernuasion process se Bice rr es ew a op % Fnabish rea 1 Find common ground 1 Provievieid evidence 4 Connect emitnaly 49, What is negotiation ? x stag cua that eles a ane in a I eatin pans sepa 20 What are various stages of negotiation > I Proce noun includes ne ollowing ages —— & Resse Towards «Win-Win Ostcome __ Wiplesenting «Course of Action ecognies when to adjourn. he various appronches to negotiation ? ibn Aachen to ncgsiaton ares ens "aot or Wine Appel Negaietan — elation or Win Win Approach e900 i‘So Site Communication Skills Lunt J (2 Marks Questions) What is oral communioation ? the word ra" comes from the Latin word fr mouth Son ‘Tihamuniaton impos communication by speaking ftinctes individual conversing with eachother. Sper rcoentations, dacoaston are ll fms of! communication, Give advantages of oral communication. ‘vantages ster commaninten Higher tyre nem, agai fr allowing changrin tbe ceo previo then. kee apack is spontaneounin case fra communion, Give aisnd (ons of oral communiciion anagem Diearantageimiats ecsan may ici ‘nat are the basic sles of TN ire four basic styles of 5 ‘Pettoriae, ertemporancss seh Heote o. He. leo. He queer? ———_ stig crening foam te wR en eye | ee ee ee es ee ee he ntantngr lth memarnd mole Sree meno tt sain cm Bar eps norte cman tet rion sd ow oo Pans meting part ofthe seh Sechear sound memorind cthe advantage of theertemporaneout made of Saivery. seraps of extmporaneas mde ‘Serna a ound ar tow dienes interaction, ‘Mevettn pcre darn the spec Give the dimndvantages of the exemporanrous mode of Spocch delivery. i extemparaneens mae: Sane ere mete sen ba mae of sone Tnndoguate prepa ‘Too mich fence on ote care ‘postal. ‘Give the ndvantages ofthe impromp ‘aie, ‘Revennge ofimprompt mote ‘epteninstameye conta, Sperch und metre ‘Give the dinndvantages of he 2 Highest. prompts mode of eek saiver Tpaestgetimrong ee Darga abv Moeller me Migs toy satin “ ‘Wat do you understand by pub ae ‘Roping cng oe eS haar tn neti ed publ "ee Penna a encom a pine Cerra nen Poe SeninSoft Skills -1 SQ15K (Sem ‘What is non-verbal commun lator sacha facial expressions, genres, paralinge Asloudnesor tone of sc, body language, proxemicor porch ace, eve gaze, haptics touch), appearance, and artifaer? 511. What is kinesies ? 4 ‘Kinesis isthe study af physical movement of the body bars his hen and ol ofthebody movements suche srogrng, kicking, te, in communication What are features of kinesics in presentation ? 58. ‘as Feature of kinesies are as follows 1. Personal appearance 2. Racial expression 8. Head movements 4. Posture or body position 5. Bye contact 6. Gesture 1. Body shape S18. What do you understand by paralinguistie tion? and bontisti communication refers tothe study of are oie ‘and how words are spoken, 2. Volume Pitch 5 6. Pronunciation ‘Voice modulation 8 Pauses by proxemics ? Y of Personal space and the degree of 'wals maintain between each other i socal the studs ‘separation that individ ions in Preparing a presentation, ee steps in preparing a presentation Ormnereeton PMB Brvnttion Oremisingt presentation 3 Delivering the presentation S00