MARIANNE GRACE LUMACANG
(+63) 9163271806
[email protected]
Profile
Recognized for strong interpersonal skills and problem solver who readily adapts to change, works independently
and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Employment History
Onboarding Specialist at Royal Caribbean Group – Pasay City
October 2021 — Present
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides timely and customer-focused service to new hires and internal customers that belong to the
category of Management, Specialty, and Marine positions.
Ensures each new hire receives appropriate level of support and guidance to create an exemplary
onboarding experience.
Ensure compliance to regulatory, local, and company policies to ensure safety and well-being of the crew,
colleagues, and guests.
Liaises with Recruitment, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral
Sources, RCM and Hiring Managers when appropriate, to ensure hiring and scheduling needs are met in a
timely manner
Provides back-up support fellow onboarding specialists and guidance to the onboarding associates by being
a consultant in terms of visa, medical, and STCW requirements of shipboard roles.
Works diligently and proactively to resolve all onboarding related situations, escalates irregularities to the
Onboarding Supervisor; and continuously explores ways to increase efficiency and effectiveness
Performs all administrative and documentation tasks related to the onboarding of shipboard employees
Consistently meets the performance metrics set by the management team
Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent
pools including status updates to Stakeholders.
Established monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard
and Stakeholders.
Responsible for reporting and communicating any additional cost caused by any last-minute movements.
Assist in the control of costs associated with crew movement travel expenses, such as transportation, airport
operations, port operations, hotel, visas, immigration process and other required travel documentation that
affects the department budget.
Onboarding Associate at Royal Caribbean Group – Pasay City
September 2017 — October 2021
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for all aspects of onboarding process relative to positions that fall under the category of
Management, Specialty, and Marine.
Provides timely and customer-focused service to new hires and internal customers.
Ensures each new hire receives receive general orientation and the most positive and expeditious onboarding
experience.
Liaises with Recruitment, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral
Sources and RCM when appropriate, to ensure hiring and scheduling needs are met in a timely manner.
Validates and monitors all new hire documents before they join the ship and ensures all information is being
updated in E1.
Under the guidance of his/her team lead, ensures he/she has the latest information related to visas, medical,
STCW and other formal requirements of shipboard roles.
Works diligently to resolve all onboarding related situations and escalates any irregularities to the Lead,
Talent Onboarding; consistently tries to increase efficiency and effectiveness
Performs all administrative and documentation tasks related to the onboarding of shipboard employees.
Consistently meets the performance metrics set by the management team.
Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent
pools.
Skills
Personable with strong communication and relationship building capabilities across all levels of the business
Practical and logical; able to solve problems quickly
Easiness in adapting to immediate work environment and known for thriving under high-pressure.
Proficient in MS Word, MS PowerPoint, Excel and the Internet
Ability to accurately and articulately document information; extraordinary attention to detail
Demonstrated ability to work effectively in teams; share responsibility for results, provide and accept
feedback
Education
BA Psychology, De La Salle University – Dasmarinas
June 2013 — June 2017
Jabez Christian School
June 2009 — June 2013
Internships
Human Resources Management Division Interns at Civil Aviation Authority of the Philippines
(CAAP)
April 2017 — May 2017
Psychiatry Department Interns at The Medical City
February 2017 — March 2017
Guidance and Counseling Interns at Philippine Christian University Dasmariñas- Campus
January 2017 — February 2017
Achievements
Dean’s Honor List
2nd Sem SY 2017-2018
Fifth Honor Student
SY 2012 – 2013
Commodore Award
7- Point Credo for Superior Customer Service
Seminars and Training Attended
Continuing Agency Education Program Seminar – RCCL Crew Management
November 13, 2019
Shoreside Ethics 2019
November 22, 2019
Managing in Difficult Times
September 30, 2019
Time Management Fundamentals
September 27, 2019
Managing Stress for Positive Change
September 24, 2019
Performing Under Pressure
September 6, 2019
Raising the Standard of Leadership
April 8, 2017
2nd International Conference in Psychology
April 3, 2017
Two Day Intensive English Language Communication in The Workplace Program
June 7-8, 2017
References
Available upon request
