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How To Pass Kyc Synaps - EN

This document provides a guide to completing Know Your Customer (KYC) verification with Synaps. The KYC process typically involves 3 steps - verifying liveness, identity, and proof of residency. The guide outlines each step, including capturing a live photo, uploading identity documents like a passport, and submitting a utility bill or bank statement as proof of address. It provides tips to ensure documents are clear and information is readable. The process aims to fully validate users' identities within 24-48 hours. Contact details are included if users have any issues with the verification.

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Sam Fola
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Download as PDF, TXT or read online on Scribd
169 views

How To Pass Kyc Synaps - EN

This document provides a guide to completing Know Your Customer (KYC) verification with Synaps. The KYC process typically involves 3 steps - verifying liveness, identity, and proof of residency. The guide outlines each step, including capturing a live photo, uploading identity documents like a passport, and submitting a utility bill or bank statement as proof of address. It provides tips to ensure documents are clear and information is readable. The process aims to fully validate users' identities within 24-48 hours. Contact details are included if users have any issues with the verification.

Uploaded by

Sam Fola
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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KYC GUIDE

How to pass your KYC on Synaps


[email protected]

Synaps
AUGUST 2021

How to pass your KYC Synaps

Through this guide you will learn how to go through the entire KYC
process at Synaps. This guide is concise and will try to help you as much
as possible. Of course, this guide is bound to evolve over time with our
future updates.

How to start ?
First of all, go to the link of the project on which you want to do your
KYC. This can be a sub-domain such as « gelato.synaps.io ». After
creating your account, log in and you are on the KYC process. You
should have a view like this:

Often consisting of 3 steps, KYC requires you to pass your liveness,


idendity and proof of residency. These 3 steps will allow us to validate
and confirm your identity in its entirety and authenticate the person you
are.

1. Liveness
The liveness step is an essential step in the KYC verification of a user as
it will allow us to identify the person who holds the identity documents
they have submitted. So press "Start Verification", few instruction will
appear to explain how to pass your liveness step:

You need to:


- Be in a bright place, with no shadows or reflections on your face or on
the camera,
- Centre your face in the oval that will appear to pass its liveness,
- Remove all your accessories that could hide your face (glasses, cap,
hat, mask...)
- Make sure there is nobody in background
It is important to respect these instructions to pass your liveness step.

You should click on « Scan face » to start the liveness challenge.

Once done, you will only have to wait few seconds to know if you have
successfully passed your liveness step. Once your liveness step is
completed and validated you should have the following view:

2. Identity
The Identity step is also an essential step in the KYC verification of a
user. This step will allow us to verify the information on the identity
documents to know if they are compliant, legal, unique and not falsified.
It will also allow us to match the image from the liveness step with the
photo on the user's official documents to avoid identity theft.

Press the « Continue Verification » button and then fill in the country of


the document. For example, if your document is a Russian passport,
choose the country "Russia". You will then be asked to select the type of
document you wish to submit (passport, national ID, driver license or
residence permit).

All countries with the information "Restricted", it means that the project
in question does not accept documents from that country.

All document type with the information « Not accepted" means that the
project in question does not accept this kind of document type.

Once you have chosen your document type, you can choose how to
submit your document. You can take a picture of your passport directly
from your camera, or drag and drop your passport from your computer
or continue the process on your phone to take a picture of your passport
at that moment. When submitting your document, please make sure that
the photo of the document is in a good quality, sharp, without reflection
or blurring, that all 4 sides are clearly visible and that the information is
correctly readable.

Step 1 — Select your capture method Step 2 — Upload your identity document

Step 3 — Submit your identity document Step 4 — Global status view

🛑
🧾
🏦
❌
After submission, our verification teams will review your submitted
documents and validate or not your identity step. You will receive an
email if your identity has been rejected with the reason why it has been
rejected. Please note that your KYC process is processed less than 24
hours in most cases.

3. Residency
We are almost finished, there is still the residency step in which you will
need to submit a proof of residency with your full name, your full address
and dated within the last 3 months.

The documents considered and accepted as proof of residency are the


following:

For Utility Bill:


- Gas Bill (gas)
- Water bill (water)
- Electricity bill (electricity)
- Internet bill (broadband, internet)
- Landline Telephone Bill
- Certificate of accommodation (with a valid bill as mentioned above, and
passport or identity card of the host)

For Bank Statement:


- IBAN / RIB (with an issuing date less than 3 months old)
- Official documents from banks in the country of residence

Documents not acceptable:


- Mobile phone bill
- Rent receipt
- Any bills regarding life, property, car insurance
- Any other invoices (amazon, aliexpress etc...)
- Pay slip
- National ID, Passport or Resident Permit (VISA...)
- Other bills not listed above...

A document must be less than 3 months old. Otherwise, it will be


rejected.

Now press the « Start verification » button to upload your proof of


residency. Then select the country of the document, for example, if your
proof of residency is a document from a Russian bank, you should select
the country "Russia". Then choose the document type you are going to
submit.

Step 1 — Click on « Start verification » Step 2 — Select the document country

Step 3 — Fill your postal address Step 4 — Select the document type

Step 5 — Upload your proof of residency Step 6 — Final status view

🎉
Once submitted, our verification team will be able to review your proof of
residency. If this one is rejected, you will receive an email with the reasons
why.

That's it! You have completed your KYC, all you need to do now is wait
for the feedback from Synaps. Within 24-48 hours, you will have your KYC
validated. If you are still not validated within this timeframe, please contact
the project directly and they will contact Synaps. Otherwise, send a DM
directly to @kyllianhmd on Telegram. He will help you with your KYC.

Here is the final view when your KYC is fully validated:

4. Additional Information
— Languages

You can change the language by pressing the icon with the flag (red box)

5. How to contact us ?
— Email
[email protected]

— Telegram
@kyllianhmd

©2021 Synaps. All rights reserved.

KYC GUIDE

Synaps
AUGUST 2021

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