PLANETREE ACCREDITATION CAQ 5.
PEER TO PEER INTERVIEW OF
COMMON ASKED QUESTIONS: 1. PERSON CENTERED CARE THE STAFF AND NEW
STEERING COMMITTEE APPLICANT DURING HIRING
2. PFAC – PATIENT AND FAMILY PROCESS
ADVISORY COUNCIL 6. PATIENT SATISFACTION
What is Planetree? SURVEY AND COMPLAINT
PERSON CENTERED CARE STEERING FORM
Is a mission based not-for-profit organization COMMITTEE MEMBERS ARE: 7. QUESTION FROM PFAC
that has partnered with over 700 health care MEMBERS WILL BE ASK
organizations worldwide. EXECUTIVE CHAMPION (CHAIR) DURING RECRUITMENT
Ms. Nadya Al-Anzi
Aims to transform how care is being delivered, _______________________________________
CLINICAL CHAMPION (CO- CHAIR)
which have consolidated the concept of
Ms. Justine Plaatjies
PERSON-CENTERED CARE
DRIVER 2: CONNECT VALUES,
CERTIFICATION PROGRAM. PERSON CENTERED CARE SPECIALIST STRATEGIES AND ACTION
Ms. Mona Nasr
What is Person Centered Care?
MEASURABLE ELEMENTS:
Other members are: 1. PERSON CENTERED CARE
The care that is coordinated, tailored to meet the
- 6 Supervisory Level GOALS
needs of an individual. Underpinned with
- 1 Non clinical 2. LEADERSHIP INTERACTION
DIGNITY, COMPASSION and RESPECT to
- 8 Clinical staff 3. CHI EXPERIENTIAL TRAINING
enable individual to live a fulfilling life
- 2 Patient family members 4. EMPHASIS ON VULNERABLE
regardless of his / her health condition.
POPULATION
It is not built solely around the patient
PFAC – PATIENT FAMILY ADVISORY
experiences, the needs, preferences and goals of COUNCIL PCC GOALS FOR 2019
patients, but also addresses the experiences, - Composed of Patient Family
needs and goals of their family members, aswell Members PATIENT EXPERIENCE
as of health care professionals. Integration Model of Care
How does PFAC AND STEERING Care Partner Program
What are the 5 primary drivers of guiding COMMITTEES plan improvement project Patient / Family Home Folder
principles of Person-centered care? and policies?
STAFF ENGAGEMENT
1. Create Organizational structures that Through PDSA Cycle PCC reward and recognition
promote engagement (32 Points) program
2. Connect values, strategies and PLAN Staff wellbeing program
actions (32 Points) DO Voice of the staff from UBC
3. Implement practices that promote STUDY
partnership (32 Points) ACT CLINICAL
4. Know what matters (32 Points) Reduce the UTI among the adult
5. Use evidence to drive improvement What are the first 3 improvement projects
patients in PNS
(32 Points) from PFAC?
Staff Recognition Program
(CLINICAL, STAFF ENGAGEMENT AND Patient Passport
32 points for each driver with total score of 160
points. PATIENT EXPERIENCE)
LEADERSHIP ROUNDS:
Accreditation certification is determined by 1. CLINICAL: Reduce UTI to all PNS
Patient Hamad PNS Joint Visit
pointing system.
2. STAFF ENGAGEMENT: Staff Welcomes change ideas from Front
Point ranges that need to be earned Wellness Program Liners
• Bronze (96-119points) – at least 3. PATIENT EXPERIENCE: Patient
60% of the total available points Passport EXPERIENTIAL CHI TRAINING
• Silver (120-143 points) – or 75%-
How PFAC Can share updates of their Purpose: Respecting and Understanding
89% of the total available points
• Gold (144 points or more) –or 90% improvement Projects? Differences and Preferences of Each Individual
more of the total available points
Through: 250 STAFF PARTICIPATED IN THE
_______________________________________ Newsletter EVENT
UBC meeting (Unit based council)
Quality Board Social Determinants Questionnaires: a tool to
DRIVER 1: CREATE ORGANIZATIONAL PNS Website – on process of assess and determine potential vulnerable
STRUCTURES THAT PROMOTES generating population.
ENGAGEMENT Agency Outsourcing committee
Conducted by Homecare Nurse / Social Worker
MEASURABLE ELEMENTS: How-to person-centered care promotes and Assigned Nurse to the patient
1. PERSON CENTERED CARE STAFF ENGAGEMENT?
STEERING COMMITTEE What are VULNERABLE POPULATIONS?
2. PFAC – PATIENT AND FAMILY 1. STAFF RECOGNITION
ADVISORY COUNCIL 2. STAFF SUCCESS STORIES A dependent group of patients who have special
3. PERSON CENTERED CARE 3. PERSON – CENTERED CARE health care needs and require protection while
SPECIALIST TRAINING EMBEDED IN THE the patient is receiving care, treatment, or
4. STAFF ENGAGEMENT ORIENTATION PROGRAM services from Private Nursing Services. As they
4. STAFF INVOLVEMENT IN THE frequently cannot speak for themselves, do not
CREATION OF 2 COMMITTEES RECRUITMENT AND HIRING understand the care and services process, and
(PART OF PANEL INTERVIEW)
cannot participate in decisions regarding their DRIVER 5: USE OF EVIDENCE TO
care and services. They are made vulnerable by 1. PCC Performance Evaluation DRIVE IMPROVEMENT
financial circumstances or place of residence,
health, age, functional or developmental status. 2. Patient Centered Competency
Checklist Quality will be measured through KPI reports
VULNERABLE POPULATION IN PNS
3. CHI Training
Elderly patients without children or 4. Code of Professional Behavior and Quality KPI
the support of family members Ethics for Nurses and Midwives 1. IPSG 1 to 6
Suspected Neglect or abuse patients 5. Complain form and process a. Correct Patient
(Adults and Pediatric) 6. Patient Plan of Care and Patient Identification
Patients who are living in an unsafe Goals b. ISBAR Communication
and/or high-risk environment 7. End of Life Assessment Form / c. Safety of High Alert
Patients with cognitive impairments Advance Directives Medication
Elderly who are totally dependent to 8. HHCS DNR FORM d. Hand Hygiene
ADL 9. Patient Information Booklet e. Fall Incident / Missouri
Patient living with members of the 10. End of Life Pamphlet Fall Risk Assessment
family with psychologically 11. STAFF EDUCATION ABOUT f. PCC Competency
challenged/mental health disorders BELOW PRACTICES
Pediatric patients who are disabled, a. DEMENTIA TRAINING 2. Number of UTI
genetic disorders, developmental b. PALLIATIVE CASE 3. Number Medication Error
delay and with down syndrome PASSPORT 4. Number of Fall
c. END OF LIFE 5. Hand Hygiene Compliance
TRAINING
DRIVER 3: IMPLEMENT PRACTICES THAT d. DELIRIUM TRAINING How the Quality Team communicate their
PROMOTE PARTNERSHIP 12. PALLIATIVE CARE reports and projects
PREFERENCES AND WISHES 1. Thru Email to PNS staff
1. Involvement of the PATIENT AND 13. Patient Satisfaction Survey 2. Quality Board
FAMILY during the SBAR 14. Inclusion of PERSONAL 3. Newsletter
HANDOVER during Shift to Shift PREFERENCES in NURSING 4. PNS Website
Report and MDT Visit INITIAL ASSESSMENT – During
2. Implementation of Patient Admission PDSA Cycle: is a tool we use to Create
Communication Board 15. SPIRITUAL AND RELGIOUS Improvement projects and policies.
3. Tracer Visit to Assess the above CARE
4. Patient Goal Form 16. STAFF SUPPORT The Next Identified Improvement Projects
5. Plan of Care Form a. Emotional and Grief 1. CLINICAL – Fall Incident
6. Patient Family Handbook Support Reduction
7. Health Literacy Assessment Tool b. Staff Wellness Program 2. PATIENT EXPERIENCE –
8. Social Determinant Health c. Sogha Market for Compliance of Handover
Assessment Tool Corporate Communication involving the
9. Care Giver Education Guideline and d. Healthy tip of the week Family Member and the Patient
Program for the staff 3. STAFF ENGAGEMENT – Staff
3 Health Care Provider Partners e. Voice of Staff During engagement in reporting system
1. ENAYA i. UBC Meeting
2. HOME HEALTH CARE ii. Leadership
SERVICES Rounds Strategies we use to involve patient preferences
3. MOBILE DOCTORS iii. Committee and experiences in our care
Meeting
f. NDNQI Survey 1. NURSE INITIAL ASSESSMENT
(PREFERENCES) – during
DRIVER 4: KNOW WHAT MATTERS
admission
2. COMMUNICATION BOARD
STRATEGIES AND PROJECTS
3. PATIENT PASSPORT
4. FAMILY TO BE INVOLVE
DURING HAND OVER
5. PATIENT GOALS
