BESH SAFE WORK CP-109

CORE PROCESSES OBSERVATION Rev 0

NORTH AMERICA PROCESS Page 1 of 8

TABLE OF CONTENTS

PAGE

1.0 PURPOSE ................................................................................................................. 2

2.0 SCOPE ...................................................................................................................... 2

3.0 PROCESS INITIATION ............................................................................................. 2

4.0 OBSERVATION GUIDELINES .................................................................................. 3

5.0 RECORDKEEPING/DATA RESULTS ....................................................................... 4

6.0 OTHER TRAINING .................................................................................................... 4

7.0 SITE MANAGEMENT RESPONSIBILITY AND COMMITMENT................................ 5

EXHIBITS

Exhibit A Safe Work Observation Process (Execution Steps and Flowchart)

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CORE PROCESSES OBSERVATION Rev 0
NORTH AMERICA PROCESS Page 2 of 8

1.0 PURPOSE

To establish a procedure for implementing the safe work observation process at the
project level. The safe work observation process is a proactive process for
identifying and eliminating at-risk work practices and unsafe working conditions.

2.0 SCOPE
The safe work observation process can be used on all Bechtel projects and
operating facilities.

3.0 PROCESS INITIATION

3.1 The safe work observation process will not be initiated at the project level
until the Manager of ES&H for North America and the site manager have
jointly developed an execution strategy for establishing the observation
process on the jobsite. A thorough evaluation of the project is necessary to
determine the best approach for successfully implementing the process. For
a step-by-step roll out and flowchart of the execution process (see
Exhibit A).

3.2 If the project involves union labor, an up-front presentation will also be made
to the trades’ leadership to familiarize them with the process.

3.3 Upon completion of steps 3.1 and 3.2, a safe work observation team will be
established to conduct systematic, organized, behavioral observations to
enable the project to track and analyze how safely employees are working.

3.4 Observers can be selected from among the hourly personnel.

3.5 The safe work observation team will:

3.5.1 Develop an observation safe work checklist based on work practices

and conditions that could cause accidents, injuries, equipment or
property damage at the project.

3.5.2 Identify specific needs for employee coaching and ES&H training.

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3.5.3 Provide feedback on the effectiveness of recent employee coaching

and safety/health training.

3.5.4 Check the adequacy of existing job/task methods and procedures with
regard to ES&H.

3.5.5 Emphasize appropriate on-the-spot feed back to encourage safe work

practices and eliminate unsafe conditions.

3.6 The Manager of ES&H for North America or his/her designee will provide the
initial training to the observers to kick off the process. As new observers
rotate into the process, they will be required to attend observer training.
Observer training will cover:

• Behavioral modification principles and theory

• Project safe work observation process
• Positive reinforcement and communication
• Participation in field observations with a trained observer

3.7 The team will meet at least weekly to review observation results, develop
recommendations for improving safety performance and monitor progress
toward achieving the elimination of all at-risk behaviors.

4.0 OBSERVATION GUIDELINES

4.1 Observer(s) will be required to perform job/task observations. The observer

will be alert for employees performing safe and at risk unsafe work practices,
that could cause injuries, illnesses, or equipment or property damage.

4.2 The required observation time will be determined by the size of the project.
Observation time, which can be spread throughout the week, is to be
increased as activities on the project increase.

4.3 As observers identify safe and at risk unsafe work practices, the observer
will document it on the Safe Work Observation Checklist. All items
documented on the checklist will be discussed with the person(s) being
observed at the conclusion of the observation.

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4.4 Completed Safe Work Observation Checklists shall be turned in to the

project ES&H supervisor for data compilation.

4.5 Data gathered will be compiled for discussion in the observers’ weekly
meeting. This meeting should be held prior to the weekly toolbox safety
meeting so the information can be presented to the project.

5.0 RECORDKEEPING/DATA RESULTS

5.1 All observation forms and results will be maintained in the project ES&H files.
It is essential to make sure that observation forms are filled out according to
the guidelines.

5.2 Reports and trend data will be produced utilizing Bechtel’s safe work
observation computer software application. The data will be discussed in staff
meetings, progress review meetings, and craft meetings to make sure all
employees are aware of the process and the findings.

6.0 OTHER TRAINING

6.1 The safe work observation process shall be reviewed with all employees
during project orientation.

6.2 All managers and supervisors will attend training in order to achieve an
understanding of the safe work observation process and the process
implementation methodology and procedures.

6.3 Training for all managers, department heads, superintendents, general

foremen and foreman will cover:

6.3.1 General overview of behavioral modification and safe behavior

reinforcement.

6.3.2 Orientation to the project safe work observation process

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7.0 SITE MANAGEMENT RESPONSIBILITY AND COMMITMENT

Project/site management must maintain total involvement and commitment to the

safe work observation process to ensure maximum participation and involvement.

NOTE: This is an employee-owned process. It must be totally supported and

championed by site management. The primary objective must always be to
provide safe work observation feedback and to identify and eliminate at
risk work practices before an accident/incident occurs. It must be a
proactive, positive process not associated with punitive punishment or
individual report cards.

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 Exhibit A

SAFE WORK OBSERVATION PROCESS

(EXECUTION STEPS AND FLOWCHART)

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 Exhibit A

SAFE WORK OBSERVATION PROCESS (SWOP)

EXECUTION STEPS

1) Manager of ES&H for North America meets with project management to provide basic
overview and obtain project commitment.
• understanding of the process
• commitment to proceed
• agreement of the resources and time involved for start-up and maintenance

2) Develop a plan of action for project implementation

• the first two steps can be done simultaneously
• I.D. a long-term project facilitator

3) Train project management and supervisors in the process

4) Select the Steering Committee (natural leaders). Link to the Zero Accident Team, etc.

5) Train the general employees and incorporate into new basic hire orientation.

6) Work with the steering committee to define, prioritize and develop the safe behavior
checklist.

7) The project team decides and defines the observation strategy.

8) Project team develops the communication strategy for data use.

9) Continue to coach and facilitate the project team to maintain a focus on priority
observations.

10) Turn the process over to the project team and the project facilitators.

11) The Manager of ES&H services for North America maintains contact and oversight.

SUCCESS!

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 Safe Work Observation Process
Communication Flowchart

1 2 3 4 5

SWOP Team Bechtel Safety Zero Accidents Team Site Manager Employee

5a
1a Immediate
Performs Observations Feedback Given to
Using the Critical Employee on
Behavior Checklist At Risk/Safe
Behavior

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1b 5b
2a
Meets Weekly to Employee's
Compiles Data and
Review Trends and Response Recorded
Generates Reports
Low % Safe by Observation
and Trends, Attends
Behaviors Team, Notes
Weekly Observation
Comments/
Teem Meeting
3a Complaints
Site Manager
Zero Accidents
Champions Team
Team Reviews
Trends and Makes
(Process)
Improvement
Recommendations 4a
5c
Site Manager
Employee’s
Provides Support
Informed of
1c eg., Purchase a
Changes and
Focus Observations Different Tool, or
Improvement
on Negative Trends 2b Modify a Work
Recommendation
and Categories with Safety Reviews, Process
Low %’s, and Corrective Actions,
Improvement Process
Recommendations Improvement
Plan(s). Provides
Feedback

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