PATRICK OKONJI N.

14b Apena Street, off Ago Palace way, Okota, Isolo, Lagos Tel. No. 08035708435, 08029090118 Email: [email protected] [email protected]

OBJECTIVE:
TO WORK IN AN ESTABLISHMENT THAT IS CHALLENGING AND RESULT ORIENTED. TO STRIVE FOR CIRCUMSTANCES. EXCELLENCE AND PRECISION IN ALL POSITIONS AND

TO ATTAIN PERSONAL AND PROFFESSIONAL DISTINCTION AND PROFICIENCY. .

WORK EXPERIENCE: AIR NIGERIA DEVELOPMENT COMPANY LIMITED.

MAR.14, 2005 - TILL DATE

CITY TICKETING OFFICE LEAD AGENT

Booking reservations Handling telephone enquiries Issuing of tickets In-depth knowledge of fares and calculations Handling of group bookings

(May 1st, 2009 )

Providing accurate and clear information for customers and processing payments Confident in quoting complicated fares Knowledge in shares system Answering enquiries on special promotions Handling re-issues, re-route and re-validate tickets in a timely fashion Knowledge in round the world fares Providing quality customer service to the public with high customer satisfaction Communicating effectively on progress made with team leaders through meetings and updates Supervising the ticketing team to deliver an outstanding performance Preparing daily Ticket Sales Report (TSR) Taking monthly ticket stock with the stock books Liaising with UBA bank to reconcile daily sales report with the bank statement of account,

Interface with the marketing department to promote Virgin Nigeria promotional sales to customers

Identifying customers needs and recommending appropriate product.

..

ACHIEVEMENTS WHILE WORKING WITH VIRGIN NIGERIA AIRWAYS: Best agent of the month Festac City ticket office.
2006 August

Best agent of the month Bishop Aboyade Cole city ticket office. Best agent of the month Victoria Island City ticket office. Best agent of the month Maryland City ticket office. Best agent of the month Adeyemo City ticket office. Best agent of the month Marina City ticket office. Festac ticketing office Acting Supervisor City ticketing office Acting Supervisor Maryland ticketing office Acting Supervisor
2007. 2007 2007 2008

2007 2007

August 2006 2007 November

Airport ticketing office - Airport Relief Agent

2007.

December

Marina ticketing office Acting Supervisor

2008.

February,

Adeyemo ticketing office Acting Supervisor Maryland ticketing office Acting Supervisor Maryland ticketing office- Acting Supervisor
27 -Mar. 2009.
th

April 2008. May 2008. Nov.2008-

Aboyade Cole ticketing office- Supervisor

27 2009 Till Date
th

April

TRAINING WHILE WITH VIRGIN NIGERIA AIRWAYS: Call Centre and Ticketing New Hire Course Virgin Nigeria Airways
March 2005.

Level One First Aid Training CRI Customer Service and Sales Training Learning Solutions Centre
2006.

2006. April.

Quality Service Training- Feelings Training

Jun.2008

 Frequent flyer Training - CRIS Training Go-Team Training Emergency Response Team
2009

May. 2009 Sept.

Customer Service and Sales Training 2011

Feb.

..

GOVT.COLLEGE LAGOS
(Eric Moore Road, Surulere, Lagos) N.Y.S.C: ENGLISH TEACHER (SEPT.1998 - JULY 1999)

Teaching English language and preparing class Register weekly and monthly. Updating and keeping records of the teaching scheme for the school term.

Assisting students in solving technical areas in English language in order to achieve positive result

POINTVIEW TRAVELS LTD

(7A Sapara Williams street, Victoria island, Lagos.) TICKETING AND RESERVATION EXECUTIVE. AUG.2003 ) (OCT.2001 -

SARKIS TRAVEL LTD

(57, Awolowo Rd Ikoyi, Lagos) TICKETING AND RESERVATIONS EXECUTIVE. (AUG.2003 - MAY 2004 )

TOUCHDOWN TRAVEL LTD

(Mobil house, 2, Lekki Express way, Victoria Island Lagos) TICKETING AND RESERVATION EXECUTIVE (MAY 2004 - DEC.2004)

Making hotel reservations and issuing tickets Booking reservations using Global Distribution Systems e.g. Amadeus, Galileo, World span application Assisting customers plan their travel itineraries Scheduling meetings with airlines in order to promote ticket sales and boost revenue. Receiving all phone calls on behalf of the manager and attending to cooperate enquiries

Assist the Manager in his administrative and banking enquiries Updating and maintaining good filing system Assisting customers in acquiring their travel visas Confident in quoting round the world fares Preparing the end of the month ticket sales return for various airlines Processing travel documents at various embassies for the procurement of travel visa

EDUCATIONAL INSTITUTIONS ROCKHURST UNIVERSITY CONTINUING EDUCATION CENTRE CLONE CONCEPT COMPUTER AMBROSE ALI UNIVERSITY, EKPOMA, EDO STATE AGUDA GRAMMAR SCHOOL, AGUDA, SURULERE, LAGOS

ENITAN PRIMARY SCHOOL,AGUDA,SURULERE,LAGOS

SUMMARY OF QUALIFICATION:

CUSTOMER SERVICE PROFFESSIONAL CERTIFICATE IN VIEW CERTIFICATE IN COMPUTER STUDIES 1998 BACHELOR OF ART (B.A) HONS ENGLISH LANGUAGE (SECOND CLASS LOWER DIVISION ) 1997 WEST AFRICAN EXAMINATION COUNCIL (W.A.E.C) 1989 FIRST SCHOOL LEAVING CERTIFICATE (PRIMARY) 1981

STRENGTHS AND CAPABILITIES A dynamic team player. Good Leadership Skills Result oriented and customer focused. Have good planning and organizational ability. Ability to adapt quickly to a different work environment. Ability to use Microsoft Word, PowerPoint and Excel. Self motivated and highly determined. Good interpersonal relationship and able to communicate with people at all levels Excellent professional telephone mannerism

EXTRA CURRICULAR ACTIVITIES READING BOOKS MEETING PEOPLE PLAYING FOOTBALL AND TABLE TENNIS

PERSONAL INFORMATION:

*0 DATE OF BIRTH:
1979

24th JANUARY,

MALE ANIOCHA SOUTH *3 STATE OF ORIGIN: DELTA STATE *4 NATIONALITY: NIGERIAN *5 RELIGION: CHRISTIANITY *6 MARITAL STATUS: MARRIED. REFEREES: Available on demand

*1 SEX: *2 LOCAL GOVT. AREA: