JAVIERA Albany, NY
BLANCH +1 555 555 557
Manager
PROFESSIONAL SUMMARY
Over a 12 year career in tech, working in the United States and Latin America, I have
played an essential role in developing and improving a wide range of digital products
and services across different industries and business models, from Saas to Digital
Media and eCommerce, where I have found my biggest passion. The motto that has
ACADEMIC BACKGROUND
driven my work all these years in tech hasn't changed: Paying close attention to user
feedback, spotting user behavior patterns, and iterating from there.
Master in Management
Woolft College
2017
WORK EXPERIENCE
YC alumni
Ecommerce Product Owner 02/2016 - Present 2011
CongoBasin INC, Arlington County, VA
mploying over 1M people, CongoBasin is the largest online retailer in the world. At Business & management
their Arlington, VA Hub, as a product owner for congobasin.co's Office Electronics Universidad Gonawindua
department, I have led a multidisciplinary team of 20 software developers, UX 2003 - 2006
designers, and data scientists focusing on:
• The analysis of user behavior and conversion reports along the checkout funnel
• Developing A/B tests using Optimizely and vue.js and overseeing KPIs evolution
CERTIFICATIONS
• Coordinating all marketing campaigns for the vertical with the Ops. and
Marketing teams
During this period, 210 tests have been successfully deployed and 112 new features PMPs - Project Management
have been adopted permanently, contributing to a 60% increase in the Global Institute
conversion rate YOY. CAPMs - Project Management
Institute
Product Manager 01/2014 - 02/2016 Search campaigns - Google Ads
TechBite - California. Shopping campaigns - Google
Ads
Techbite is the biggest Tech news site in the United States, with over 9M monthly
unique visitors. At TechBite I was part of the team that successfully launched Advanced Google Analytics - GA
BiteBase, their famous directory of startup companies, in 2015. As a BiteBase team Acacemy
member I:
• Designed BiteBase premium plan features along with a small team of 2 UX
designers and 2 Front-End Developers
• Measured performance and proposed iterations to improve user experience and COMPL. EDUCATION
the main business KPIs
Rankfor.me - Saas 06/2011 - 01/2014 Git and GitHub professional course -
Product Manager / Customer Success Manager Platzi
Startup company providing Saas services for SEO. In the early 2010s, its Design Thinking with Minds Garage -
revolutionary algorithm used AI to analyze semantic web structures and SERPs for Platzi
over 40M search terms in order to automatically present actionable insights to their Illustration for Digital Products - Platzi
webmasters. I was one of rankfor.xyz's first 7 employees, while the company was in Basics of Web Development -
YC. In this early stage of the company, I took a hybrid position between Customer University of Michigan on Coursera
Success Manager and Product Manager where I: Programming Foundations by Coursera
- Duke University on Coursera
• Implemented Zendesk's help center and substantially improved customer
HTML CSS JavaScript course for Web
relationships
Developers - Coursera
• Collected and filtered early adopter users' feedback
• Presented users' requests for new features to the company's board
• Managed the features pipeline along with design and development teams
When I left rankfor.xyz, the company had reached 5M in revenue and had over 50
employees.
Customer Success manager 02/2008 - 12/2010
Recorriendo.la
SOFT SKILLS
Bus online ticketing marketplace with over 2M monthly unique users. Recorriendo.la
is the market leader in Colombia,
Strategic planning
Ecuador, and Peru. During my senior year in college, I joined recorriendo.la's team as
a customer relationship agent intern, and I automatically fell in love with their Budgeting and forecasting
product, team of pioneers, and mission: Transforming the most widespread means
Project scheduling
of intercity transportation in Latin America, and a very traditional sector moving >
200M passengers annually into a more efficient, seamless experience through Lean Startup Thinking
technology. After 2 years in the customer services team, where I learned a lot, I was Agile Software
offered the possibility to be the company's first Customer Success Manager,
where I: Scrum Management
• Designed new features based on both user and operations needs Meeting moderation
• Implemented an online ticketing system to help bus companies effectively
Goal and conversion tracking
manage issues with their users
• Integrated multiple chat and user experience survey systems with the online
ticketing system I implemented
Agente de Servicio al cliente 05/2006 - 01/2008
Recorriendo.la
As a CSA intern I:
• Worked with email, chat, and phone customer support.
• Reported issues and follow-up with the tech team.
• Designed and conducted customer satisfaction surveys and presented results to
the board.
