2011-PDF-Fact-Book Kroger
2011-PDF-Fact-Book Kroger
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KROGER
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The Kroger Co.
2435 Supermarkets
North Maine
Dakota
South
New York
Dakota
ABOUT THE KROGER FACT BOOK
This Fact Book provides certain financial and operating information about The
Kroger Co. and its consolidated subsidiaries. It is intended to provide general
information about Kroger and therefore does not include the Company's
consolidated financial statements and notes. On January 22,2003, the SEC
issued release No. 33-8176 that set forth new requirements relating to the
disclosure of non-GAAP financial measures, as defined in the release. The
release allows for presentation of certain non-GAAP financial measures
provided that the measures are reconciled to the most directly comparable
GAAP financial measure. Any non-GAAP financial measure discussed in this
Fact Book complies with this requirement. More detailed financial information
can be found in Kroger's filings with the SEC.
Kroger believes that the information contained in this Fact Book is correct in
all material respects as of the date set forth below or such earlier date as
indicated. However, such information is subject to change. Unless otherwise
noted, reference to "years" is to Kroger's fiscal years.
May 2012
I. Preface & Overview Page 1
• About the Kroger Fact Book • Sustainability
• Shareholder Information • Corporate Overview
• Financial Highlights
II. Retail Operations Page 7
• Supermarkets • Convenience Stores
.... Store Formats • Jewelry Stores
.... Geography & Markets
.... ACQuisition Strate~w
III. Sales Drivers Page 22
• Corporate Brands • Retail Fuel Operations
.... Kroger Manufacturing • Loyalty Data & Customer Insight
• Pharmacy • Kroger Personal Finance
• Natural & Organic Foods
IV. Technology & Logistics Page 39
V. Financial Information Page 43
• Customer 1St Strategy • Financial Strategy
• Market Share • Performance Graph
• Identical & Comparable Sales • Financial & Operating Statistics
CORPORATE OFFICE
(513) 762-4000
1014 Vine Street
www.kroger.com or
Cincinnati, OH 45202
www.thekroaerco.com
Shareholder Services (513) 762-4808
Investor Relations & Financial (513) 762-4366
Materials Requests e-mail: [email protected]
• Saved nearly one billion bags from being used through more efficient
bagging techniques, educating Customers and making available a
variety of reusable bags.
To learn more about Kroger's environmental and social initiatives, visit our
sustainabiJity website at www.kroger.com/sustainabilitv.
OPERATIONS
STORE FORMATS
Kroger's wide variety of store formats is among our key strengths that set
us apart from competitors. We believe that our customer base is becoming
increasingly diverse - not only in terms of ethnicity, but also in terms of
income levels, household mix, and purchasing patterns. We are
addressing customer diversity through our multiple formats and product
selection. Our broad array of formats positions Kroger to take advantage of
growth trends in retailing. Expanding our formats and their elements also
allows us to further leverage Kroger's existing distribution and
manufacturing facilities.
Our multi-department stores operate under the "Fred Meyer" banner in the
Pacific Northwest and Alaska. Averaging over 165,000 square feet, most
Fred Meyer stores are significantly larger than our combo stores. The
average investment to build a multi-department store is $34 million,
including real estate.
Fred Meyer is unique. No other store in the world is exactly like this format.
It is not a big box store, hypermarket, supercenter, warehouse store,
discounter, or department store. It is a collection of several specialty stores
under one roof:
../ Food: Grocery, Natural Choices, F.G. Meyer Meat Market, Fish Market,
Produce Market, Deli, Bakery, Wine, and Drug Store.
../ Apparel: Men's, Women's, Juniors, Young Men's, Shoes, Children's.
../ Home: Home and Kitchen, Bed and Bath, Furniture, Hardware and
Paint, Garden Variety, Sporting Goods, Automotive, and Toys.
Several locations offer fine jewelry and fuel. Customers tell us that Fred
Meyer stores are different from other formats because they are full of
variety and are more convenient.
Fred Meyer stores are further differentiated from many competitors by a
famous brand strategy, including: adidas®, Apple®, Ashley®, Bose®,
Canon®, Carhartt®, Columbia Sportswear®, Dockers®, Jockey®, KitchenAid®,
Krups®, Levi's®, Nike®, Nikon®, Panasonic®, Skechers®, Sony®, and Under
Armour ®.
The Kroger Co. Page 9
Marketplace Stores
Banners
- Dillons Marketplace , - Kroger Marketplace
- Fry's Marketplace Smith's Marketplace
Fred Meyer's general merchandise expertise has been a key factor in the
success of our marketplace store format. The continued rollout of our
marketplace strategy would not be possible without the general
merchandise expertise of our great team at Fred Meyer that knows which
categories and products to procure, and how to sell those products.
Marketplace stores are generally smaller than our multi-department stores.
The primary distinction between the two formats is that our marketplace
stores do not include apparel departments. They do offer full-service
grocery and pharmacy departments as well as an expanded general
merchandise area that includes outdoor living products, electronics, home
goods, and toys. Marketplace stores opened during the last few years
range in size from 100,000 to 130,000 square feet and required an average
investment of $20 million, including real estate.
At the end of 2011, we operated 24 Marketplace stores in Arizona, 15 in
Ohio, six in Utah, six in Kentucky, four in Kansas, seven in Texas, three in
Tennessee, three in Colorado, one in Indiana and one in Arkansas.
Our price impact warehouse stores offer a "no frills, low cost" shopping
experience that features everyday low prices plus promotions for a wide
selection of grocery, health and beauty care items. Quality meat, seafood,
poultry, dairy, baked goods, and fresh produce items provide a competitive
advantage against club store and supercenter operators. Most locations
contain a fresh bakery and service deli. Some feature Mexican-style
"carniceria" service meat departments. Our price impact warehouse stores
average more than 57,000 square feet and require an average investment
of $15 million.
This exciting format allows us to
deepen our customer reach as a
price merchant in several trade
areas. We operate 145 price
impact warehouse stores under
the Food 4 Less banner in
southern California, Nevada,
Illinois, and Indiana and under
the Foods Co. banner in central
and northern California.
At the end of fiscal 2011, The Kroger Co. (either directly or through its
subsidiaries) operated 2,435 supermarkets in 31 states under two dozen
banners. These banners include "Kroger" and others listed below. Kroger
has grown through organic growth and acquisition and believes strongly in
maintaining local banners where appropriate.
Y/E Y/E
State Banners
2011 2010
. . Q~lif9.!.Qt~ __.E..Qog 4.J::~ss, F.9 0ds CQ~I Ralp-hs __. ._ _ _ _ . ~64 374
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Indi na Food 4 Less, Jay C, Kroger, Kroger Marketplace, 143 144
~ S2V:!f;n'~~~yLe~~!.§~ott'~ _ __..__. .__
Colo.r~9_._ . _ . _City Mark~hKing SOQe~rs, Kroger ~arketp-Iace 139 137
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- Nevada
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_ Smith's----..--..- . - - . - - - - . - - - - -.-_54- 54 +--~-t
Operating Divisions
Major Markets
OVERVIEW
The majority of the locations occupy high-traffic corner sites. Of the 791
stores, 724 sell gasoline. During 2011, 126 stores received interior
remodels and 14 received gasoline remodels.
Average store size at year-end was 2,820 square feet. Average weekly
customer count is approximately 5,300. The typical convenience store
stocks approximately 3,000 items, with more than 70% of non-gasoline
sales coming in five categories: soft drinks, beer, snacks, candy, and
tobacco products. Food service is an emerging category that accounted for
approximately 12% of non-gasoline sales for the 2011 FY. Gasoline sales
represented approximately 750/0 of the Company's total convenience store
sales in 2011.
*Note: This total does not include two "Smith's Express" locations in Utah. The locations are
classified as convenience stores because they are larger than a typical supermarket fuel
center.
Fred Meyer Jewelers came to Kroger as part of its successful merger with
Fred Meyer, Inc. in 1999. The business is fully aligned with Kroger's
Customer 15t strategy and positions itself as a "best in class" mainstream
jeweler. The jewelry locations operate primarily under the banners of Fred
Meyer Jewelers and Littman Jewelers. Typical product assortments
include bridal; diamond fashion, color and gold; and timepieces. Stores
also offer expert jewelry and watch repair services on premises.
In addition to store locations, Fred Meyer Jewelers welcomes customers
online at fredmeyerjewelers.com and littmanjewelers.com.
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Our Corporate Brands have earned preference from our shoppers, with
99.9% of all loyal shoppers purchasing at least one of our brands every 12
weeks. While 2011 was strong, the future continues to hold even more
potential, as our brand renovations are completed and our customers
continue to try our own brands, coming back to our stores for our exclusive,
preferred brands.
The Kroger Co. Page 25
KROGER MANUFACTURING
Approximately 40% of the corporate brand units sold in our stores are
produced in Kroger's 39 manufacturing plants; the remaining corporate
brand items are produced to the Company's strict specifications by outside
manufacturers. The Company performs a "make or buy" analysis on
corporate brand products and decisions are made based upon a
comparison of market-based transfer prices adjusted for plant profit versus
open market purchases. Kroger's manufacturing plants produce breads,
dairy products, meat and thousands of other grocery items. By
manufacturing our own products, we lower our costs and pass on savings
to our customers.
Kroger's 15 dairies and two ice cream plants operate at nearly full capacity
and produce all varieties of fluid milk, orange juice, cultured products such
as yogurt and cottage cheese, ice cream, novelty treats and non-
carbonated beverages. In all of our markets, Banner Brand milk is the
"national brand" for most customers. Kroger also operates two cheese
plants, which produce a variety of natural and processed cheeses for our
supermarkets.
Kroger's two meat plants produce a variety of packaged meats, retail
meats, sausages, and home meal replacements.
Seven Kroger bakeries supply cakes, donuts, cookies, bagels, muffins,
crackers, snacks, and rolls to Kroger retail stores and outside customers.
Two frozen dough plants in Bowling Green, Kentucky, and Salt Lake City,
Utah, supply frozen cakes and dough to our retail stores. KB Specialty
Foods, a deli plant, manufactures a wide variety of deli salads, puddings,
desserts, glazes, icings, etc.
Grocery products, beverages, and water are produced in the Company's
five grocery and three beverage plants. Corporate brand grocery items
include pet foods, sugar-based products like drink mixes, hot cereal, coffee,
spices, salad dressings, and peanut butter. Beverages include Kroger's
Big K® corporate brand soft drink line.
The quality of product carrying our Banner Brands is monitored by Kroger's
in-house quality assurance group.
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-King Soopers Dairy Georgia
-Centennial Farms Dairy
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-Amenca's Beverage Co. - Tara Foods
-Vandervoort Dairy
DAIRY GROCERY
Centennial Farms Dairy America's Beverage
Compton Creamery Bluefield Beverage
Crossroad Farms Dairy Delight Products
Heritage Farms Dairy Kenlake Foods
Jackson Dairy Pontiac Foods
Jackson Ice Cream Springdale Ice Cream & Beverage
King Soopers Dairy State Avenue
Layton Dairy Tara Foods
Michigan Dairy
Pace Dairy MEAT
Pace Dairy of Indiana King Soopers Meat
Riverside Creamery Vernon Meat
Swan Island Dairy
Tamarack Farms Dairy BAKERY
Tolleson Dairy Anderson Bakery
Turkey Hill Dairy Clackamas Bakery
Vandervoort Dairy Columbus Bakery
Westover Dairy Country Oven Bakery
Winchester Farms Dairy Dillons Bakery
Indianapolis Bakery
KB Specialty Foods
King Soopers Bakery
La Habra Bakery
Layton Dough
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Consumer interest in healthier lifestyles and better nutrition has grown over
the past several years. In response to this interest, Kroger customers can
find a variety of natural and organic products throughout our stores, from
our produce and meat departments to our grocery and HBC aisles. Kroger
caters to the natural and organic customer in varying department formats
based on a particular store's size and customer segmentation:
• "Nature's Markets" are located in most Kroger-bannered stores, as well as in Fry's
and Dillons;
• Nutrition Centers are located in many Fred Meyer stores;
• Full-service vitamin shops are located in nine King Soopers stores and one Kroger-
bannered store;
• Ralphs, King Soopers, Smith's, QFC, and City Market use a variety of formats,
including both segregated and integrated sets.
Our stores typically offer over 3,000 SKUs of all-natural and organic foods,
including cereals, fitness bars, frozen foods, juice, milk, and vitamins. The
offering varies based on square footage dedicated to Natural Foods, which
can expand to over 1,400 square feet in some stores.
In addition to over 2,800 SKUs of branded product, Kroger offers over 150
items under our Naturally Preferred® and Simple Truth ™ brand. Naturally
Preferred® and Simple Truth ™ products are made from the finest quality,
natural ingredients, but they are not always organic. Complementing our
Naturally Preferred® brand is the expanded organic product offering sold
under our exclusive Private Selection® Organic brand. Our stores offer
more than 290 Private Selection® Organic items covering everyday staples
like butter, cereal, salads, ketchup, and snacks. Every Private Selection®
Organic product contains at least 950/0 organic ingredients and is USDA
certified, assuring our customers that these products are grown and
processed without preservatives, artificial colors or artificial flavors. We
continue to add new items to this proprietary product line to make organics
accessible and affordable for everyone.
Nature's r4arket
The Kroger Co. Page 33
RETAIL FUEL OPERATIONS
Sales
Fuel sales affect certain financial indicators. They comprise a portion of the
Company's total food store sales results.
$85.0
$80.0 / -
/ $13.0
$75.0 -
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$70.0
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$50.0
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$45.0
FY 2009 FY 2010 FY 2011
Total Food Store Fuel Sales Total Food Store Sales Without Fuel
Kroger's retail fuel business can increase the volatility of our quarterly
financial results because it is common for us to experience quarter-to-
quarter gross margin fluctuations in the fuel business. This is a function of
our significant fuel volumes and the volatility of wholesale fuel prices.
During a period of rising wholesale fuel costs, our gross margins typically
contract. During a period of declining wholesale fuel costs, our gross
margins typically expand. This is why we believe it is important to consider
a longer view when analyzing fuel margins to account for these
fluctuations.
Note that Kroger's fuel margins exclude credit card fees. We include credit
card fees in OG&A expense.
LOGISTICS
Kroger's logistics network includes 34
distribution centers ("DCs"). An important part
of our Customer 1st Strategy involves investing
in our logistics infrastructure to improve
operational efficiency, lower costs, and upgrade
product freshness, quality, and safety. Over
the past several years, Kroger has made
significant investments in leading edge
distribution technology - including warehouse,
transportation, and advanced automation
systems. Our DCs contain state-of-the-art
product handling systems, refrigeration, temperature and lighting controls.
These technologies have allowed us to significantly reduce our energy use
in the DCs, saving costs and reducing Kroger's carbon footprint.
Kroger employs a rigorous program of lean process engineering to
continuously improve the efficiency of the supply chain. The program
examines each step - from suppliers to the stores - streamlining
processes, driving out waste, and reducing costs to enable continued
investment in our Customer 1st Strategy.
Transportation Management
Our store delivery fleet of 2,700 tractors and 10,000 trailers make almost
3,100 truckload deliveries every day. In 2011, that translated to traveling
almost 297 million miles to our stores and facilities. Of our fleet, Kroger
owns approximately 80% of the 10,000 trailers and 55% of the 2,700
tractors used for deliveries.
With rising fuel and operational costs, Kroger leverages its investments in
network-based transportation management systems to improve utilization
of its store delivery and inbound fleets. Additionally in 2011, our tractors
were equipped with the latest on-board computer technology providing real-
time visibility of store deliveries in route which allows the driver to be more
effective and make the appropriate adjustments when necessary to protect
on-time deliveries. Fleet capacity management across all markets and
business units is being integrated into these tools to maximize coordination
and utilization. Some of our other efforts in this area include: improving
the aerodynamic design of tractors and trailers for better fuel economy;
utilizing the latest clean engine technology that also improves tractor fuel
efficiency, installing an automatic tire inflation system, expanding the usage
of multi-temperature trucks to transport frozen, refrigerated or dry goods in
one truck; improving the insulation of our refrigerated trucks; and
standardizing top speeds and idling protocols.
Identical supermarket sales are a key measure of health in the retail food
industry. Kroger defines a supermarket as "identical" when it has been
open without expansion or relocation for five full quarters. Other
companies in our industry may calculate identical sales differently than
Kroger does, limiting the comparability of this measure.
Gasoline sales at our supermarket fuel centers have a measurable impact
on our identical supermarket sales results. Therefore, the second chart
depicts identical supermarket sales trends excluding supermarket fuel
sales.
INCLUDING FUEL
12.0%
• Identical sales
10.0% • Estimated inflation
8.0%
6.0%
4.0%
2.0%
0.0%
-2.0%
-4.0%
-6.0%
EXCLUDING FUEL
7.0%
6.0% • Identical sales
4.0%
3.0%
2.0%
1.0%
0.0%
-1.0%
-2.0%
CAPITAL EXPENDITURES
Total capital expenditures for 2011 were $1.9 billion, excluding acquisitions.
Approximately 47% of Kroger's 2011 capital dollars were used to build,
acquire, expand, or do major remodels of food stores. The balance was
allocated among minor remodels and the Company's other operating and
administrative segments, including convenience stores, jewelry stores, and
manufacturing facilities, as well as technology, logistics and distribution,
and other miscellaneous projects. In the pie chart and bar chart on the
following page, "Other" includes capital expenditures for the purchase of
leased facilities totaling $60 million compared to $38 million in 2010.
ICapital Investments I
• Major Supermarket Minor Supermarket Real Estate
Supermarket Support • Other Retail -Other
Since January 2000, Kroger has invested nearly $8.0 billion to repurchase
363 million shares at an average cost of $21.94 per share through the end
of fiscal 2011.
DIVIDENDS
For _
Set forth below is a line graph comparing the five-year cumulative total
shareholder return on Kroger's common shares, based on the market price
of the common shares and assuming reinvestment of dividends, with the
cumulative total return of companies in the Standard & Poor's 500 Stock
Index, and a peer group composed of food and drug companies.
Historically, our peer group has consisted of the major food store
companies. In recent years, there have been significant changes in the
industry, including consolidation and increased competition from
supercenters, drug chains, and discount stores. As a result, several years
ago we changed our peer group to include companies operating
supermarkets, supercenters and warehouse clubs in the United States as
well as the major drug chains with which Kroger competes. In 2008 we
changed our peer group (the "Peer Group") once again to add Tesco pic,
as it has become a competitor in the U.S. market.
160
140
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I Among The Kroger Co., the S&P 500, and Peer Group**
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2006 2007 2008 2009 2010 2011
** The Peer Group consists of Costco Wholesale Corp., CVS Corp, Delhaize Group SA (ADR),
Great Atlantic & Pacific Tea Company, Inc., Koninklijke Ahold NV (ADR), Safeway, Inc.,
Supervalu Inc., Target Corp., Tesco pic, Wal-Mart Stores Inc., Walgreen Co., Whole Foods
Market Inc. and Winn-Dixie Stores, Inc.
Sales
2011 $27,461 $20,913 $20,594 $21,406 $90,374
2010 $24,738 $18,760 $18,667 $19,884 $82,049
2009 $22,755 $17,703 $17,637 $18,514 $76,609
Rent
2011 $192 $143 $141 $143 $619
2010 $191 $143 $148 $141 $623
2009 $191 $144 $146 $140 $621
Net Earnings I (Loss) Attributable to The Kroger Co. Per Diluted Common Share
2011 $0.70 $0.46 $0.33 ($0.54) $1.01
2011 Adj. $0.70 $0.46 $0.33 $0.50 $2.00
2010 $0.58 $0.41 $0.32 $0.44 $1.74
2009 $0.66 $0.39 ($1.35) $0.39 $0.11
(8) 2011 Adj. represents amounts excluding impact of 1-time pension consolidation
charge in Q4 2011.
Note: Certain per share amounts may not sum accurately due to rounding.