Sauce & Spoon Project Plan

PHASE ONE PHASE TWO PHASE THREE PHASE FOUR

Task Notes Start Date Due Date Duration Task Owner Status WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F M T W R F
Milestone: Purchasing of Tablet
Review quanity needed 1
Correct brand to be confirmed 1
Vendor and warehouse identified 2
Calculate projections and enhancements 5
Milestone: Software and Logistics for Operations of Tablet
Goal met, service provider completed walk
Wifi connection needs to be stable through and sevice test 2 2
Proper tools to keep tablets charged 1
Create troubleshoot/support plan 4
Communicate a solid plan with electrican for proper wiring of tablet 2
Milestone: Identifying Staff - Roles and Expectations
Meet with existing team members 3
Hire new staff if needed 5-10
Communciate with all managers 2
Communicate with all floor staff (chef, waitress, shift managers, kitchen staff) 4
Assessing staff skills sets or ability to learn technology devices 4

Milestone: Learning the Device & Training

Train staff on new software Training date scheduled 2
Update staff of changes and plan of action 1
Reinterate training for old tablets and transition to new devices 2
Test run reservation system
schedule has been identification and rotation is Continued
activated basis
Conduct a refresher course for old devices brief training hald day scheduled for staff 2
Milestone: Documentation/Contracts/Reviews
Communicate with managers of plan and identify any supports needed 2
Solidify agreement in writing in follow up meeting with Seydou. 3
Identify a accurate strategy of packing and returning old tablets once new ones arrive 3
Check in with all staff once new devices come to make sure there are no concerns.
continued
basis
Identify Upgrades that come with the contract 5
no extra cost agreed, discount granted for older
Identify the swap charges
model 3
Task Brainstorm
Estimated Confidence
Task Notes Duration Optimistic Most Likely Pessimistic Rating Known Dates
(Days) (H/M/L)

Wifi connection needs to be stable Call telephone and internet company to ensure proper service plan is in place, bandwidth, speed, storage amount, etc. 2
Proper tools to keep tablets charged Communicate with vendor to confirm accessories needed and instructions are accesible if needed 10
Communicate a solid plan with electrican for proper wiring of tablet Communicate with vendor to then communicate with electrican to ensure wiring is installed safetly and properly to allow tablets and servies to work properly. 2
Calculate projections and enhancements Review with team and delivery/vendor shipping/arrival timestamps. 1
setting up our customization and branding Review with team and vendor on any branding log, software brand and any special features needed to accommodate the restaurant needs. 2
Vendor timeline and deliverables schedule Review with team and delivery/vendor shipping/arrival timestamps. 2
Interview members of staff have detailed conversations with each staff member, gain feedback of any concerns, any questions on expectations and how to utilize devices when interacting with customers 14
Train staff on new software Conduct structure training (identify set amount of days, i.e. a week biweekly check in or once a month once staff is trained and refreshers or checkin are needed) this is to make sure employees syay abreast to software 5
Test run reservation system complete a thorough test run a month before kickoff, and weekly to assure any errors are identified 2-10
Create troubleshoot/support plan identify emergency tech contact person in the event trouble shooting is needed, backup devices or traditional logging plan in the event devices experience a glitch
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards
Category
Measure
Compare

Faster, swifter and smoother experience

ation
Quality Standards
Criteria/Description

average ticket time—the amount of time

between placing an order and delivering it to
the table

Check out - checkout time of one minute or

less
 Evaluation Questions
What works and what doesn’t?
What are the most common participant reactions?
Are there any lessons to be learned?
Which goals are we meeting?
How was or can these unforeseen results that occured, resolved?
What were the costs and benefits of investing the tablets and upgrades?

To what extent has the tablets improved the staff's work performance?
What are ways we can continue improving?
With purchase, what are some things that worked and what did not wor
Which goals are being met and what goals do we still need to meet?
What are the most common participant reactions?
Should we continue with this device or consider changes?
 Evaluation Indicators
Satisfaction level?
What was the primary age range of participants?
what was participant preference?

Result to a good average is eight minutes for appetizers and 12-15 minutes for entrees.
Despite small delays and changes, the budget was met and there was no overage charge. Investing in upgrades and tablet has
Staff has experienced more structure on work shift and voiced less stree inputing orders and requests for customers.

98% of customers that utilized tablets recieved correct orders, Customers are satisfied with our delivery checkout system online

Overall staff finds device very useful and should continued to be utilized.
Criteria Met?
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Survey Questions
Quality Standards
average ticket time—the amount of time
Criteria/Description betweenEvaluation Questions
placing an order and delivering it
Faster, swifter and smoother experienceto the table

Check out - checkout time of one minute

or less
 Evaluation
How was or can these unforeseen Indicators
results that occured, resolved?
What were the costs and benefits of investing the tablets and upgrades?

To what extent has the tablets improved the staff's work performance?
What are ways we can continue improving?
With purchase, what are some things that worked and what did not wor
Which goals are being met and what goals do we still need to meet?
Should we continue with this device or consider changes?
 Survey Question
How would you rate your overall experience at venue?
Do you think usage of tablets makes your experience smoother, easier?
What was the average time it took to order and recieve your food items?
Are the tablets user friendly?
How long did your dinner take tonight?
How can we improve with the usage of tablets and orders?
Staff, what are the pros of this device, and what are some cons?
 Question Answer Options (depends on question type)
3: Neither satisfied nor
Question Type Option #1 Option #2 Option #3
dissatisfied
Scaled 1: Very Satisfied 2: Somewhat satisfied
Yes/No
Open-ended
Yes/No
Open-ended
Open-ended
Open-ended
Open-ended
pends on question type)
4: Somewhat
Option #4
dissatisfied 5: VeryOption #5
dissatisfied