Service Guide

imageRUNNER ADVANCE 4200 Series Service Guide

Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
1-800-OK-CANON
E-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER

ADVANCE 4251/4245/4235/4225.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.

REVISION HISTORY

Revision Date Sections Details

— September 2013 All Release of the imageRUNNER ADVANCE 4200 Series Service Guide.

1 December 2015 II, D and F Revision of the Cabinet Type-G and Paper Deck-B2 descriptions.

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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2015. All rights reserved.

Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.

All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.

LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.

As an authorized Canon dealership for the imageRUNNER ADVANCE 4200 Series, you agree that the
imageRUNNER ADVANCE 4200 Series and its related hardware/software accessories will not be exported from the
United States except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview and Configuration ---------------------------------------------------------------- 1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. New Features ------------------------------------------------------------------------------------------------------- 4
C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 4
D. Configuration ------------------------------------------------------------------------------------------------------- 5
II. Hardware Accessory Options ------------------------------------------------------------------------ 10
A. DADF-AG1 ---------------------------------------------------------------------------------------------------------- 10
B. Platen Cover Type R --------------------------------------------------------------------------------------------- 10
C. Cassette Feeding Unit-AF1 ------------------------------------------------------------------------------------ 10
D. Cabinet Type-G ---------------------------------------------------------------------------------------------------- 11
E. Envelope Feeder Attachment-D1 ---------------------------------------------------------------------------- 11
F. Paper Deck-B2 ----------------------------------------------------------------------------------------------------- 11
G. Card Reader-F1---------------------------------------------------------------------------------------------------- 11
H. Staple Finisher-G1 ----------------------------------------------------------------------------------------------- 12
I. Booklet Finisher-G1 --------------------------------------------------------------------------------------------- 12
J. External 2/3 Hole Puncher-B2 -------------------------------------------------------------------------------- 12
K. Inner Finisher-D1 ------------------------------------------------------------------------------------------------- 13
L. Inner 2/3 Hole Puncher-A1 ------------------------------------------------------------------------------------- 13
M. Inner Finisher-D1 with 2/3 Hole Puncher-A1 ------------------------------------------------------------- 13
N. Inner Finisher Additional Tray-A1 --------------------------------------------------------------------------- 13
O. Inner 2Way Tray-H1 ---------------------------------------------------------------------------------------------- 13
III. System Options------------------------------------------------------------------------------------------- 14
A. Copy and Print Options ---------------------------------------------------------------------------------------- 14
1. PCL Printer Kit-AY1 ------------------------------------------------------------------------------------------ 14
2. PS Printer Kit-AY1 -------------------------------------------------------------------------------------------- 14
3. PCL International Font Set-A1 ----------------------------------------------------------------------------- 14
4. Barcode Printing Kit-D1 ------------------------------------------------------------------------------------- 14
5. Direct Print Kit (for PDF/XPS)-H1 ------------------------------------------------------------------------- 14
6. Secure Watermark-B1 --------------------------------------------------------------------------------------- 14
B. Universal Send and Fax Options ---------------------------------------------------------------------------- 15
1. Universal Send Trace & Smooth PDF Kit-A1 ---------------------------------------------------------- 15
2. Universal Send Security Feature Set-D1 --------------------------------------------------------------- 15
3. Universal Send Digital User Signature Kit-C1 --------------------------------------------------------- 15
4. Super G3 FAX Board-AP1 ---------------------------------------------------------------------------------- 15
nd
5. Super G3 2 Line Fax Board-AP1 ----------------------------------------------------------------------- 15
rd th
6. Super G3 3 /4 Line Fax Board-AL1 -------------------------------------------------------------------- 15
7. IP FAX Expansion Kit-A1 ----------------------------------------------------------------------------------- 16
8. Remote Fax Kit-A1 ------------------------------------------------------------------------------------------- 16
C. Connectivity Options -------------------------------------------------------------------------------------------- 17
1. Web Access Software-H1 ---------------------------------------------------------------------------------- 17
2. Remote Operator's Software Kit-B1 ---------------------------------------------------------------------- 17
3. USB Device Port-E3 ----------------------------------------------------------------------------------------- 17
4. Multimedia Reader/Writer-A2 ------------------------------------------------------------------------------ 17

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D. Data Security and Wireless Options ----------------------------------------------------------------------- 18

1. Encrypted Secure Print Software-D1 -------------------------------------------------------------------- 18
2. iR-ADV Security Kit-K1 for IEEE 2600.1 Common Criteria Certification ------------------------ 18
3. Silex Wireless Bridge SX-2500CG ----------------------------------------------------------------------- 18
4. HDD Data Encryption & Mirroring Kit-C4 --------------------------------------------------------------- 18
5. HDD Mirroring Kit-H1 ---------------------------------------------------------------------------------------- 19
6. Removable Hard Disk Kit-AJ1 ----------------------------------------------------------------------------- 19
7. Document Scan Lock Kit-B1 ------------------------------------------------------------------------------- 19
8. 2.5 inch/160 GB HDD-G1 ----------------------------------------------------------------------------------- 19
9. 2.5 inch/1 TB HDD-K1 --------------------------------------------------------------------------------------- 19
E. Memory Options -------------------------------------------------------------------------------------------------- 20
1. Additional Memory Type A (512 MB) -------------------------------------------------------------------- 20
2. 2.5 inch/1 TB HDD-K1 --------------------------------------------------------------------------------------- 20
F. Accessibility Options ------------------------------------------------------------------------------------------- 20
1. Voice Guidance Kit-F2--------------------------------------------------------------------------------------- 20
2. Voice Operation Kit-C2 -------------------------------------------------------------------------------------- 20
3. ADF Access Handle-A1 ------------------------------------------------------------------------------------- 20
IV. Document Storage Capabilities --------------------------------------------------------------------- 21
A. Mail Box ------------------------------------------------------------------------------------------------------------- 21
B. Advanced Box ----------------------------------------------------------------------------------------------------- 22
1. Shared Folders ------------------------------------------------------------------------------------------------ 22
2. Personal Folders ---------------------------------------------------------------------------------------------- 22
C. Network -------------------------------------------------------------------------------------------------------------- 23
D. Memory Media ----------------------------------------------------------------------------------------------------- 23
V. Security Features ---------------------------------------------------------------------------------------- 24
A. Device Authentication ------------------------------------------------------------------------------------------ 24
1. Department ID Management ------------------------------------------------------------------------------- 24
2. SSO-H ----------------------------------------------------------------------------------------------------------- 25
B. Data Security ------------------------------------------------------------------------------------------------------- 26
1. Initialize All Data/Settings Function----------------------------------------------------------------------- 26
2. HDD Data Erase Kit ------------------------------------------------------------------------------------------ 27
3. Document Scan Lock Kit ------------------------------------------------------------------------------------ 27
4. TPM (Trusted Platform Module) --------------------------------------------------------------------------- 28
5. Removable Hard Disk Kit ----------------------------------------------------------------------------------- 29
6. HDD Data Encryption & Mirroring Kit -------------------------------------------------------------------- 29
C. Document Security----------------------------------------------------------------------------------------------- 30
1. Document Scan Lock and Tracking Function ---------------------------------------------------------- 30
2. PDF Visible Digital Signature ------------------------------------------------------------------------------ 30
3. imageWARE Secure Audit Manager Express --------------------------------------------------------- 30
D. Network Security ------------------------------------------------------------------------------------------------- 31
1. IPSec ------------------------------------------------------------------------------------------------------------ 31
2. Filtering by Port Number ------------------------------------------------------------------------------------ 31
3. Wireless Security and Authentication -------------------------------------------------------------------- 31
4. IPv6 -------------------------------------------------------------------------------------------------------------- 32

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VI. Software Solutions -------------------------------------------------------------------------------------- 33

A. Document Management and Binding Software --------------------------------------------------------- 33
1. imageRUNNER ADVANCE Desktop--------------------------------------------------------------------- 33
2. imageRUNNER ADVANCE Quick Printing Tool ------------------------------------------------------ 33
3. imageWARE Document Server --------------------------------------------------------------------------- 34
4. Therefore ------------------------------------------------------------------------------------------------------- 34
5. imageWARE Scan Manager DS -------------------------------------------------------------------------- 34
6. eCopy PDF Pro Office --------------------------------------------------------------------------------------- 35
B. Scan Management Software ---------------------------------------------------------------------------------- 35
1. Workflow Composer and Connectors -------------------------------------------------------------------- 35
2. Authorized Send ---------------------------------------------------------------------------------------------- 35
3. uniFLOW (Scanning)----------------------------------------------------------------------------------------- 35
4. Cloud Portal for imageRUNNER ADVANCE ----------------------------------------------------------- 36
5. eCopy ShareScan -------------------------------------------------------------------------------------------- 36
C. Print/Output Management Software ------------------------------------------------------------------------ 37
1. Direct Print & Scan for Mobile ----------------------------------------------------------------------------- 37
2. uniFLOW -------------------------------------------------------------------------------------------------------- 37
3. AA-PRINT (Advanced Anywhere-Print) ----------------------------------------------------------------- 38
4. EFI PrintMe ----------------------------------------------------------------------------------------------------- 38
5. Canon Mobile Printing --------------------------------------------------------------------------------------- 38
D. Device Security and Management Software ------------------------------------------------------------- 39
1. AA-PROX (Advanced Authentication – Proximity Card) -------------------------------------------- 39
2. Universal Login Manager ----------------------------------------------------------------------------------- 39
3. imageRUNNER ADVANCE Tracker --------------------------------------------------------------------- 39
4. imageWARE Enterprise Management Console and Plug-ins -------------------------------------- 39
5. uniFLOW Device Security & Management ------------------------------------------------------------- 40
6. uniFLOW Serverless Secure Print ------------------------------------------------------------------------ 40
7. imageWARE Secure Audit Manager Express --------------------------------------------------------- 40
8. MEAP Web ----------------------------------------------------------------------------------------------------- 40
E. Business Workflow Software --------------------------------------------------------------------------------- 40
1. Forms and Print Services for Salesforce ---------------------------------------------------------------- 40
2. Enterprise Imaging Platform ------------------------------------------------------------------------------- 40
VII. Dealer Sales/Service Authorization ---------------------------------------------------------------- 41
VIII. Educational Training ------------------------------------------------------------------------------------ 41
A. Training Program Overview ----------------------------------------------------------------------------------- 41
B. Certification -------------------------------------------------------------------------------------------------------- 41
C. Who Should Attend ---------------------------------------------------------------------------------------------- 42
D. Training Facilities ------------------------------------------------------------------------------------------------ 42
E. Prerequisites ------------------------------------------------------------------------------------------------------- 42
F. What You Will Learn --------------------------------------------------------------------------------------------- 43
G. Course Format----------------------------------------------------------------------------------------------------- 43
H. Course Equipment ----------------------------------------------------------------------------------------------- 43
I. Service Materials ------------------------------------------------------------------------------------------------- 44

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IX. Servicing Notes ------------------------------------------------------------------------------------------- 45

A. Power and Plug Requirements ------------------------------------------------------------------------------- 45
B. Installation Space Requirements ---------------------------------------------------------------------------- 46
C. Estimated Installation Times --------------------------------------------------------------------------------- 48
D. Remote Support Services ------------------------------------------------------------------------------------- 49
1. imageWARE Remote ---------------------------------------------------------------------------------------- 49
2. Content Delivery System ------------------------------------------------------------------------------------ 49
E. Serviceability------------------------------------------------------------------------------------------------------- 52
1. System Configuration Manager --------------------------------------------------------------------------- 53
2. iWEMC Device Firmware Update ------------------------------------------------------------------------- 53
F. LMS (License Management System) ----------------------------------------------------------------------- 54
G. Content Delivery System Web Site ------------------------------------------------------------------------- 55
H. Recommended System Engineer Requirements ------------------------------------------------------- 56
I. Firmware Upgrades Using the Service Support Tool ------------------------------------------------- 58
J. Computer Requirements for Downloading Firmware ------------------------------------------------- 59
K. Hard Disk Drive Handling -------------------------------------------------------------------------------------- 59
L. Special Tools, Solvents and Oils ---------------------------------------------------------------------------- 60
M. Consumables ------------------------------------------------------------------------------------------------------ 62
N. Consumable Parts------------------------------------------------------------------------------------------------ 63
O. Periodic Replacement Parts ---------------------------------------------------------------------------------- 66
P. Periodic Maintenance ------------------------------------------------------------------------------------------- 67
Q. Soft Counter -------------------------------------------------------------------------------------------------------- 68
R. MEAP Counter ----------------------------------------------------------------------------------------------------- 69
X. Suggested End-User Customer Service Offerings -------------------------------------------- 70
A. Monthly Copy/Print Volume ----------------------------------------------------------------------------------- 70
B. Limited Warranty Support ------------------------------------------------------------------------------------- 70
1. End-User Limited Warranty Conditions ------------------------------------------------------------------ 70
2. GPR-42/43 Drum Unit Limited Warranty ---------------------------------------------------------------- 70
3. Flat-Rate Program -------------------------------------------------------------------------------------------- 71
4. Warranty Parts for Repair ----------------------------------------------------------------------------------- 73
5. e-Tag------------------------------------------------------------------------------------------------------------- 75
6. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------ 77
XI. Product Technical Support Offerings ------------------------------------------------------------- 81
A. Dealer Support Requirements -------------------------------------------------------------------------------- 81
B. Canon USA Support Offerings ------------------------------------------------------------------------------- 82
1. Canon USA Technical Support Center ------------------------------------------------------------------ 82
2. NAVI ------------------------------------------------------------------------------------------------------------- 84
3. Internet Support ----------------------------------------------------------------------------------------------- 87
XII. Appendix ---------------------------------------------------------------------------------------------------- 90
A. Specifications------------------------------------------------------------------------------------------------------ 90
B. Warranty ----------------------------------------------------------------------------------------------------------- 104
1. Main Unit Limited Warranty ------------------------------------------------------------------------------ 104
2. GPR-42/43 Drum Unit Limited Warranty -------------------------------------------------------------- 105
C. List of Tables----------------------------------------------------------------------------------------------------- 106
D. List of Figures --------------------------------------------------------------------------------------------------- 107

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I. Product Overview and Configuration

A. Overview
The Canon imageRUNNER ADVANCE 4200 Series consists of the
imageRUNNER ADVANCE 4251/4245/4235/4225. These models bring the
following capabilities to users in a mid- to low-volume office environment:

• Speeds from 25 to 51 ppm (pages-per-minute) in B&W (black-and-white)

using LTR (letter-sized) paper.
• Standard automatic duplexing document feeder with a 100-sheet capacity
(20 lb bond (80 g/m2)) for the imageRUNNER ADVANCE 4251 and 4245.
Optional for the imageRUNNER ADVANCE 4235 and 4225.
• Standard 160 GB hard disk drive that is expandable to a maximum of
1 TB.
• A maximum paper size of 11” x 17” is supported. The standard paper
sources (two paper cassettes and one multi-purpose tray) can hold a
maximum of 1,180 sheets of paper. If the optional Cassette Feeding
Unit-AF1 and Paper Deck Unit-B2 are attached, the machine can hold a
maximum of 4,980 sheets.
• Standard USB memory support. Two USB ports are on the right side of the
control panel, and can be used for scanning to or printing from USB
memory media. SD memory cards, SDHC memory cards, CF (Compact
Flash) cards, Microdrives, Memory Stick, Memory Stick PRO, and other
types of memory media can be used if the optional Multimedia
Reader/Writer is installed.
• Advanced RAPID Fusing Technology for quick warm up times and first
copy output times.
• Compact E-Drum increases halftone density for print quality consistency.
• Standard Color Send and UFR II printing.
• All imageRUNNER ADVANCE 4200 Series machines are ENERGY STAR
qualified.1
• The ability to activate optional software products via the LMS (License
Management System). Refer to the LMS section herein for further details.

1 If any options are installed, the device may no longer be ENERGY STAR qualified.

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Table 1 - imageRUNNER ADVANCE 4200 Series Comparison

imageRUNNER ADVANCE
Feature
4251 4245 4235 4225
Print Speed (ppm) (LTR) Up to 51 Up to 45 Up to 35 Up to 25
Approximately Approximately Approximately Approximately
Optimum Copy Volume (copies/prints) 5,000 to 5,000 to 5,000 to 3,000 to
65,000 65,000 45,000 40,000
Scan Speed B&W Simplex: Approximately 51 ipm (images per minute)
(LTR, 300 dpi) Color Duplex: Approximately 17 ipm
Simplex: Approximately 51 ipm
B&W
Scan Speed Duplex: Approximately 17 ipm
(LTR, 600 dpi)2 Simplex: Approximately 30 ipm
Color
Duplex: Approximately 10 ipm
ADF (Automatic Document Feeder) Standard Optional
ADF Capacity Up to 100 sheets (20 lb bond (80 g/m²))
Reading Up to 600 x 600 dpi
Resolution
Writing Up to 1,200 x 1,200 dpi
Drawer 1 11 3/4” x 15 3/8”
Drawers 2, 3,
11 3/4” x 17”
Maximum Paper Size and 43
Multi-Purpose
11 3/4” x 17”
Tray
Drawers 16 to 34 lb bond (60 to 128 g/m²)
Paper Weight Multi-Purpose
14 lb bond to 80 lb cover (52 to 220 g/m²)
Tray
Drawers Up to 550 sheets (21 lb bond (80 g/m2)) x 2
Paper Capacity
Multi-Purpose
(Standard) Up to 80 sheets (21 lb bond (80 g/m2))
Tray
Multiple Copies 1 to 999 sheets
Standard 1 GB + 256 MB
Printer Memory
Maximum 1 GB + 768 MB
Standard 160 GB
Hard Disk Drive
Maximum 1 TB
Warm Up Time From Power ON Approximately 30 seconds4
(at a room temp. of 68°F From Sleep
Approximately 10 seconds
(20°C)) Mode
Approximately Approximately
FCOT (First Copy Output Time) Approximately 3.8 seconds
3.7 seconds 5.2 seconds

Maximum Approximately 1.5 kW

Power Consumption5 Sleep Mode Approximately 0.9 W

Quick Startup
for Main Power Approximately 0.45 W
Is On
Toner Yield (LTR) at 6% Coverage Approximately 34,200 images Approximately 30,200 images

2 Requires the optional Additional Memory Type-A (512 MB).

3 Paper drawers 3 and 4 are optional with the Cassette Feeding Unit-AF1.
4 When the Quick Startup Settings for Main Power mode is set to ‘Off’. If the Quick Startup Settings for Main Power mode is set to
‘On’, the Warm Up Time from Power ON is approximately 10 seconds.
5 The power consumption may vary, depending on the environment and conditions under which the machine is being used.

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Table 1 – imageRUNNER ADVANCE 4200 Series Comparison Continued

imageRUNNER ADVANCE
Feature
4251 4245 4235 4225
Copy Standard
Mail Box Standard
Advanced Box Standard
Store
USB Media
Standard (Scan)6
Support
UFR II Standard
PCL Optional with the PCL Printer Kit-AY1
Standard (JPEG, TIFF)
Direct Print
Optional (PDF/XPS) with the Direct Print Kit-H1
Print
Standard (JPEG, TIFF)
USB Direct Print
Optional (PDF) with the Direct Print Kit-H1
Adobe PS
Optional with the PS Printer Kit-AY1
(PostScript)
Universal Send Standard
PDF High
Standard
Compression
Trace & Smooth
Optional7
Send PDF Kit
PDF Security
Optional8
Feature Set
PDF Digital User
Optional
Signature
Single Line Optional w/Super G3 FAX Board-AP1
2nd Line Optional w/Super G3 2nd Line Fax Board-AP1
Fax 3rd/4th Line Optional w/Super G3 3rd/4th Line Fax Board-AL1
Remote Fax Optional w/Remote Fax Kit-A1
IP Fax Optional w/IP Fax Expansion Kit-A1
Standard Ethernet 10Base-T/100Base-TX/1000Base-T (RJ-45),
USB 2.0 x 2 (Host), USB 2.0 (Device)
Network Optional USB 2.0 x 2 w/USB Device Port-E3; Optional SD
Card/SDHC Card/CompactFlash/Memory Stick/Microdrive
w/Multimedia Reader/Writer-A2
Remote UI Standard
MEAP Capability Standard
AMS (Access Management System) Standard (Pre-Installed)

6 The optional Multimedia Reader/Writer adds support for SD Card, Compact Flash, Memory Stick, and Micro Drive.
7 Includes Searchable PDF/XPS and Open Office XML (PowerPoint) formats.
8 Includes Digital Device Signature (PDF/XPS) and Encrypted PDF modes.

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B. New Features
The imageRUNNER ADVANCE 4200 Series machines offer the following new
system, performance, and environmental features:

• Enhanced user authentication capabilities.

• OOXML Scan to PowerPoint support with enhanced authentication for
Send and HDD batch deletion.
• Quick startup and high-speed RIP (new controller).
• Energy Saver LED key and improved handling of originals.
• Remote/Auto Shutdown and Weekly Shutdown Timer support.
• Toner signal alarm (pre-toner low alarm and toner bottle count up alarm).
• Faster firmware upgrade time with the Parallel Update feature.
• Ability to duplicate the same settings on one machine, and then install
these settings on multiple other machines.
• Use of a temporary data storage function by making a backup in the
Service mode.

C. Main Unit Box Contents

Note: The box contents shown below are for reference purposes only, and are
subject to change without notice.

Table 2 – imageRUNNER ADVANCE 4200 Series Box Contents

imageRUNNER ADVANCE
Contents
4251 4245 4235 4225
Main Unit 120V    
GPR-42/43 Drum Unit    
Before Using This Machine Manual    
Setup Guide    
Basic Operation Guide    
e-Manual    
UFR II User Software    
AMS Kit Software Manual CD-ROM    
AMS Introduction Booklet    
Notice for Latest Software    
Notice for Installation    

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D. Configuration

Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Dealer Price List on the
ISG Central Web site for the most up-to-date item numbers.

Table 3 – Configuration

Item Part Number9

imageRUNNER ADVANCE 4251 with the optional Cassette Feeding Unit-AF1

imageRUNNER ADVANCE 4251 with DADF-AG110 8029B003AA

imageRUNNER ADVANCE 4245 with DADF-AG110 8030B003AA
imageRUNNER ADVANCE 423510,11 8031B003AA
imageRUNNER ADVANCE 422510,11 8032B003AA

9 Part numbers are subject to change without notice.

10 Ships standard with two 550-sheet paper cassettes, UFR II printing, Color Universal Send with PDF High Compression,
Searchable PDF/XPS, OOXML (Scan to PPT), Access Management System, HDD Data Erase, IPsec, Color Image Reader,
10/100/1000 Base-TX Ethernet, USB 2.0 high-speed connectivity, and Color Network ScanGear.
11 Either the DADF-AG1 or Platen Cover Type-R must be installed.

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Table 4 – Hardware Accessories

Item Part Number9

DADF-AG112 4805B002AA
13
Platen Cover Type R 3753B001AA
Cassette Feeding Unit-AF114 3755B001AA
Cabinet Type-G14 6543B001AA
Envelope Feeder Attachment-D115 3665B001AB
16
Paper Deck Unit-B2 3655B004AA
Staple Finisher-G1 (Includes the Buffer Pass Unit-H1)17 4806B002AA
17
Booklet Finisher-G1 (Includes the Buffer Pass Unit-H1) 4807B002AA
External 2/3 Hole Puncher-B218 3660B006AA
Buffer Pass Unit-H1 4809B001AA
17
Inner Finisher-D1 4808B001AA
Inner Finisher-D1 with 2/3 Hole Puncher-A119 4808B002AA
Inner Finisher Additional Tray-A120 3662B001AB
20
Inner 2/3 Hole Puncher-A1 4810B002AA
Inner 2Way Tray-H117 4811B001AA
Utility Tray-A2 3723B002AA
Copy Card Reader-F121 4784B001AA
Copy Card Reader Attachment-B2 3684B002AA
Canon Card Set-A1 (1-30) 4781B001AA
Canon Card Set-A2 (31-100) 4781B002AA
Canon Card Set-A3 (101-200) 4781B003AA
Canon Card Set-A4 (201-300) 4781B004AA
Canon Card Set-A5 (301-500) 4781B005AA
Canon Card Set-A6 (501-1000) 4781B006AA
Braille Label Kit-F1 7518A004AA
ADF Access Handle-A1 1095B001AA
22
Copy Control Interface Kit-A1 3726B001AA
FL Cassette-AQ123 4812B001AA
FL Cassette-AM124 3760B001AA
25
USB Keyboard (Cherry) 1266V426
Universal Keyboard Stand-A1 2212V477
Card Reader Assembly for Universal Keyboard Stand 2212V478
Convenience Stapler-B1 172V838
9 Part numbers are subject to change without notice.

12 Option for the imageRUNNER ADVANCE 4235 and 4225 only.

13 Option for scanning from the platen glass for the imageRUNNER ADVANCE 4235 and 4225 only.
14 The Cassette Feeding Unit-AF1 and Cabinet Type-G cannot be installed at the same time.
15 Can only be installed in Paper Drawer 2.
16 Requires Cassette Feeding Unit-AF1 or Cabinet Type-G.
17 The Staple Finisher-G1, Booklet Finisher-G1, Inner Finisher-D1, and Inner 2Way Tray-H1 cannot be installed at the same time.
18 Requires the Staple Finisher-G1 or Booklet Finisher-G1.
19 Includes both the Inner Finisher-D1 and Inner 2/3 Hole Puncher-A1 pre-installed for quicker installation time.
20 Option for the Inner Finisher-D1.
21 Requires the Copy Card Reader Attachment Kit-B2.
22 Cannot be installed if the Card Reader-F1 is installed.
23 Optional replacement cassette for Paper Drawer 1.
24 Optional replacement cassette for Paper Drawers 2, 3, and 4.
25 If the USB Keyboard is installed, it is recommended to install the Utility Tray-A2 or Universal Keyboard Stand-A1.

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Table 5 – System Accessories

Item Box Part Number9 eLAN Number26

Super G3 FAX Board-AP1 8184B002AA -
nd 27
Super G3 2 Line Fax Board-AP1 8185B002AA -
Super G3 3rd/4th Line Fax Board-AL128 5994B001AA -
IP FAX Expansion Kit-A127,29 - 8186B004AA
Remote Fax Kit-A130 3679B002AA 3679B005AA
PCL Printer Kit-AY1 8188B002 8188B001AA
PCL International Font Set-A131 4821B001AA 4821B003AA
PS Printer Kit-AY1 8189B002AA 8189B003AA
Direct Print Kit (for PDF/XPS)-H1 3674B002AA 3674B004AA
Barcode Printing Kit-D131 3999B001AA 3999B004AA
Universal Send Trace & Smooth PDF Kit-At 8581B001AA 8581B002AA
Universal Send Security Feature Set-D1 3406B002AA 3406B006AA
Universal Send Digital User Signature Kit-C1 1326B010AA 1326B013AA
Remote Operators Software Kit-B1 4001B002AA 4001B004AA
Voice Guidance Kit-F232 3681B003AA -
Voice Operation Kit-C232 3682B004AA -
33
HDD Data Encryption & Mirroring Kit-C4 5008B002AA -
33
HDD Mirroring Kit-H1 5009B002AA -
2.5 inch/160 GB HDD-G134 5596B001BA -
2.5 inch/1 TB HDD-K1 5996B001AA -
Removable HDD Kit-AJ1 4820B002AA -
Encrypted Secure Print Software-D1 1337B006AB 1337B011AA
Secure Watermark-B1 1082B006AA 1082B010AA
Document Scan Lock Kit-B1 3840B007AA -
35
Web Access Software-H1 2738B006AA 2738B007AA
USB Device Port-E3 5594B003AA -
Multimedia Reader/Writer-A236 3721B002AA -
Wireless LAN Board-B237 3680B003AA -
38
Additional Memory Type A (512 MB) 2726B001BA -
iR ADV Security Kit-K1 for IEEE 2600.1 Common Criteria
TBD -
Certification39
Silex Wireless Bridge SX-2500CG 8034B002AA -
9 Part numbers are subject to change without notice.

26 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.
27 Requires the optional Super G3 FAX Board-AP1.
28 Requires the Super G3 FAX Board-AP1, Super G3 2nd Line Fax Board-AP1, and Additional Memory Type A (512 MB).
29 Cannot be installed with the Super G3 2nd Line Fax Board-AP1.
30 Cannot be installed with the Super G3 FAX Board-AP1.
31 Requires the PCL Printer Kit-AY1.
32 The Voice Guidance Kit-F2 and Voice Operation Kit-C2 cannot be installed together.
33 The HDD Mirroring feature requires two hard disk drives, either one additional 2.5inch/160GB HDD-G1 with the standard 160
GB HDD, or two 2.5inch/1TB HDD-K1s (replaces the standard 160 GB HDD).
34 For the HDD Mirroring function only. Cannot be used to increase storage capacity.
35 Requires the PS Printer Kit-AY1 or Direct Print Kit (for PDF/XPS)-H1 to print PDF files.
36 Requires the optional USB Device Port-E3.
37 Requires the optional Expansion Bus-F2.
38 Required for 200 x 400 dpi, 400 x 400 dpi, 600 x 600 dpi color/grayscale scanning, and the 3rd/4th fax line.
39 Includes the HDD Data Encryption & Mirroring Kit-C4. Specified configurations and settings need to be applied to the device to
achieve and maintain IEEE2600.1 CC Certification. Cannot be configured with the Super G3 2nd Line Fax Board-AP1, Super G3
3rd/4th Line Fax Board-AL1, Multimedia Reader/Writer-A1, Direct Printer Kit (for PDF/XPS)-H1, Remote Operators Software
Kit-B1, or Web Access Software-H1.

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Table 6 – imageRUNNER ADVANCE Integrated Solutions

Item Box Part Number9 eLAN Number26

imageRUNNER ADVANCE Desktop V3.0 1L with 3 Years Software
- 4140B397AA
Maintenance
imageRUNNER ADVANCE Desktop V3.0 5L with 3 Years Software
- 4140B398AA
Maintenance
imageRUNNER ADVANCE Desktop V3.0 20L with 3 Years Software
- 4140B399AA
Maintenance
imageRUNNER ADVANCE Desktop V3.0 10L NFR40 - 4140B400AA
Workflow Composer with MEAP Connectors V2.2.6 1L
- 4165B102AA
(1 to 4 Licenses)
Workflow Composer with MEAP Connectors V2.2.6 1L
- 4165B103AA
(5 to 19 Licenses)
Workflow Composer with MEAP Connectors V2.2.6 1L
- 4165B104AA
(20 or More Licenses)
Workflow Composer with MEAP Connectors V2.2.6 1L NFR - 4165B105AA
MEAP Connector for SharePoint Server V1.1 (1 Device)41 - 4165B036AB
imageRUNNER ADVANCE Tracker V1.4 1L (1 to 4 Licenses) - 4148B441AA
imageRUNNER ADVANCE Tracker V1.4 1L (5 to 19 Licenses) - 4148B442AA
imageRUNNER ADVANCE Tracker V1.4 1L (20 or More Licenses) - 4148B443AA
imageRUNNER ADVANCE Tracker V1.4 1L NFR - 4148B444AA
imageWARE Document Server V2.0E 1L with 3 Years Software
- 4143B039AB
Maintenance42
imageWARE Document Server V2.0E 1L NFR - 4143B045AB
Client Access License for imageWARE Document Server V2.0 5CAL - 4143B046AB
Client Access License for imageWARE Document Server V2.0
- 4143B047AB
20CAL
Client Access License for imageWARE Document Server V2.0
- 4143B048AB
100CAL
Client Access License for imageWARE Document Server V2.0
- 4143B049AB
10CAL NFR
imageWARE Scan Manager DS V1.1E 1L with 3 Years Software
7494A698AB -
Maintenance42
imageWARE Scan Manager DS V1.0/1.1 EFS 1L with 1 Year
7494A699AA -
Software Maintenance Extension44
43
imageWARE Scan Manager DS V1.1E 1L NFR 7494A700AB -
imageWARE Document Server 1L with 1 Year Software
7494A696AA -
Maintenance Extension44
imageWARE Document Server V1.1 1L and DT 5L with 1 Year
7494A766AA -
Software Maintenance Extension44
imageRUNNER ADVANCE Desktop 1L with 1 Year Software
7494A752AA -
Maintenance Extension44
imageRUNNER ADVANCE Desktop 5L with 1 Year Software
7494A689AA -
Maintenance Extension44
imageRUNNER ADVANCE Desktop 20L with 1 Year Software
7494A751AA -
Maintenance Extension44
9 Part numbers are subject to change without notice.
26 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.

40 Licenses expire in one (1) year.

41 Workflow Composer must be installed. MEAP Connector for SharePoint Server 2007/2010 does not come with software
maintenance.
42 Ships standard with three year software maintenance.
43 Up to three (3) NFR packages per showroom location are available.
44 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.

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Table 6 – imageRUNNER ADVANCE Integrated Solutions Continued

Item Box Part Number9 eLAN Number26

45,46
AA-PROX V2.5 Starter Package 5105B039AA -
AA-PROX V2.5 NFR Starter Kit45,46 5105B040AA -
45
Authorized Send V5.3 (1 License) - 4164BJ94AA
Authorized Send V5.3 (10 Licenses)45 - 4164BJ95AA
Authorized Send V5.3 (100 Licenses)45 - 4164BJ96AA
Authorized Send V5.3 (1 License NFR)45 - 4164BJ97AA
HDD Data Erase Scheduler V2.2 - 4164BJ92AA
HDD Data Erase Scheduler V2.2 NFR43 - 4164BJ93AA
Universal Login Manager – 1 Device License47 3575B372AA -
Universal Login Manager – 5 Device Licenses47 3575B373AA -
47
Universal Login Manager – 10 Device Licenses 3575B374AA -
Upgrade ULM to uniFLOW for SMB-MEAP47 3575B405AA -
MiCard PLUS48 3575B353AA -
MEAP Web Connection Kit V2.0 - 4848B031AA
9 Part numbers are subject to change without notice.
26 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.

Table 7 – Supplies and Consumables

Item Part Number9

GPR-42/43 Drum Unit 4793B004AA
GPR-42 Black Toner49 4791B003AA
50
GPR-43 Black Toner 4792B003AA
Stamp Ink CRG-C1 1857B001AA
Stamp Unit-B1 1858B001AA
Staple Cartridge-J1 (for the Inner Finisher-D1, Staple Finisher-G1, and Booklet Finisher-G1)51 6707A001AC
Staple Cartridge-D2 (for the Booklet Finisher-G1 only)52 0250A002AD
9 Part numbers are subject to change without notice.

45 The Jar file can only be attained via download from http://www.canon.com/fau/downloads.
46 Includes one AA-PROX V2.5 license, an RF IDeas pcProx Card Reader for HID (Human Interface Device) proximity cards, and
a HID Proximity Sample Card Set (10 cards). Requires the optional USB Device Port-E3.
47 Software license only.
48 Supports 35 different proximity card types. Go to ISG Central for a complete list of supported card frequencies.
49 For the imageRUNNER ADVANCE 4251 and 4245 only.
50 For the imageRUNNER ADVANCE 4235 and 4225 only.
51 Used for corner and double stapling only. Contains three cartridges per case and 5,000 staples per cartridge.
52 Used for booklet finishing only. Contains three cartridges per case and 2,000 staples per cartridge.

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II. Hardware Accessory Options

A. DADF-AG1

• Standard equipment on the imageRUNNER ADVANCE 4251 and 4245.

Optional for the imageRUNNER ADVANCE 4235 and 4225.
• 100-sheet capacity.
• Scan speed: Up to 51 ipm (B&W and color, 1-sided, in 300 dpi).
• Scanning in 200 x 400 dpi, 400 x 400 dpi, and 600 x 600 dpi requires the
optional Additional Memory Type A (512 MB).

B. Platen Cover Type R

• Option for scanning from the platen glass for the imageRUNNER
ADVANCE 4235 and 4225 only.
• Holds an original in place on the platen glass.

C. Cassette Feeding Unit-AF1

• Holds up to 550 sheets (20 lb bond (80 g/m2)) x 2

• Maximum paper size: 11 3/4” x 17”
• Paper weight: 16 to 32 lb bond (64 to 120 g/m2))
• The optional Paper Deck Unit-B2 can be attached.

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D. Cabinet Type-G

• Provides additional storage space for supplies.

• The optional Cassette Feeding Unit-AF1 and Cabinet Type-G cannot be
installed at the same time.
• The optional Paper Deck Unit-B2 can be attached.

E. Envelope Feeder Attachment-D1

• Can only be installed in Paper Drawer 2.
• Holds up to 50 envelopes (or envelopes stacked to approximately 1.18”
(30 mm) in height).

F. Paper Deck-B2

• Provides an additional paper capacity of approximately 2,700 sheets.

• Supports LTR-sized paper only (20 lb bond (80 g/m2)).
• Requires the optional Cassette Feeding Unit-AF1 or Cabinet Type-G.

G. Card Reader-F1

• Supports up to 200 departments or users.

• Performs Department ID Management automatically. Users must insert a
control card to access the machine.
• Requires the optional Copy Card Reader Attachment Kit-B2.

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H. Staple Finisher-G1

• Contains two trays, which hold a total of approximately 3,000 sheets.

• Can corner or double staple approximately 50 sheets of paper (LTR, 14 to
22 lb bond (52 to 81 g/m2)).
• Attach the optional External 2/3 Hole Puncher-B2 to provide hole punch
capabilities.
• Requires the optional Cabinet Type-G or Cassette Feeding Unit-AF1.

I. Booklet Finisher-G1

• Contains two trays, which hold a total of approximately 3,000 sheets.

• Can corner or double staple approximately 50 sheets of paper (LTR, 14 to
22 lb bond (52 to 81 g/m2)).
• Can saddle stitch approximately 16 booklets.
• Attach the optional External 2/3 Hole Puncher-B2 to provide hole punch
capabilities.
• Requires the optional Cabinet Type-G or Cassette Feeding Unit-AF1.

J. External 2/3 Hole Puncher-B2

• Provides 2- to 3-hole punch capabilities for the optional Staple Finisher-G1

or Booklet Finisher-G1.
• Can only be attached to either the optional Staple Finisher-G1 or Booklet
Finisher-G1.

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K. Inner Finisher-D1

• Contains one tray, which holds a total of approximately 1,000 sheets.

• Can corner or double staple approximately 50 sheets of paper (LTR, 14 to
22 lb bond (52 to 81 g/m2)).
• Attach the optional Inner 2/3 Hole Puncher-A1 to provide hole punch
capabilities.
• Attach the optional Inner Finisher Additional Tray-A1 to provide an extra
output tray.

L. Inner 2/3 Hole Puncher-A1

• Provides 2- to 3-hole punch capabilities for the optional Inner Finisher-D1.
• Can only be installed inside the optional Inner Finisher-D1.

M. Inner Finisher-D1 with 2/3 Hole Puncher-A1

The optional Inner Finisher-D1 is preinstalled with the Inner Finisher 2/3 Hole
Puncher-A1 to help you reduce installation time.

N. Inner Finisher Additional Tray-A1

Adds an additional output tray to the Inner Finisher-D1, and can hold
approximately 100 sheets.

O. Inner 2Way Tray-H1

Provides two trays with a capacity of up to 350 sheets. The upper tray can
hold approximately 250 sheets, and the lower tray holds up to 100 sheets.

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III. System Options

The functionality of the imageRUNNER ADVANCE 4200 Series can be expanded
by installing the following system related optional accessories.

A. Copy and Print Options

1. PCL Printer Kit-AY1
• Supports the PCL5c/6 emulation printing solutions.
• Supports printing in true 1,200 x 1,200 dpi resolution with the Canon
PCL6 Printer Driver.
• Requires license activation via the LMS.

2. PS Printer Kit-AY1
• Supports the PostScript 3 printing solution.
• No additional memory is required.
• Supports printing in true 1,200 x 1,200 dpi resolution.
• Requires license activation via the LMS.

3. PCL International Font Set-A1

• Provides Andalé font support for the PCL driver.
• Enables the user to print in four Asian languages: Japanese, Chinese,
Korean, and Taiwanese.
• Requires the PCL Printer Kit-AY1.
• Requires license activation via the LMS.

4. Barcode Printing Kit-D1

• Provides the ability to print 1D and 2D barcodes on output.
• Requires the PCL Printer Kit-AY1.
• Requires license activation via the LMS

5. Direct Print Kit (for PDF/XPS)-H1

• Enables the user to print PDF and XPS files directly from the
Remote UI.
• Users can also print PDF files from memory media and the Advanced
Box.
• Requires license activation via the LMS.

6. Secure Watermark-B1
• Enables the user to embed hidden text in the background of copies.
The embedded text becomes visible when copies of the document are
made on a copier.
• Requires license activation via the LMS.
• Cannot be used with the Document Scan Lock Kit-B1.

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B. Universal Send and Fax Options

1. Universal Send Trace & Smooth PDF Kit-A1
• Enables the device to send Trace & Smooth PDF files.
• Requires license activation via the LMS.

2. Universal Send Security Feature Set-D1

• Enables the user to send encrypted PDF and Digital Device Signature
PDF/XPS files, as well as set a password to send them safely to a file
server or e-mail address.
• Enables the recipient of a PDF or Digital Device Signature PDF/XPS
file to verify which device scanned the file.
• Requires license activation via the LMS.

3. Universal Send Digital User Signature Kit-C1

• Enables the user to add a digital user signature obtained from a
certificate authority to a PDF or XPS file. This enables the recipient of
a PDF or XPS file to verify which user signed it.
• Requires license activation via the LMS.

4. Super G3 FAX Board-AP1

• Provides a single line to send and receive fax documents.
• Documents that have been created in applications can also be sent
directly from a computer via a network.

5. Super G3 2nd Line Fax Board-AP1

• Provides two lines to send and receive fax documents.
• Requires the Super G3 FAX Board-AP1.

6. Super G3 3rd/4th Line Fax Board-AL1

• Provides up to four lines to send and receive fax documents.
• Requires the Super G3 FAX Board-AP1, Super G3 2nd Line Fax
Board-AP1, and Additional Memory Type A (512 MB).

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7. IP FAX Expansion Kit-A1

• Enables faxing over VoIP lines that support the T.38 Transmission
Control Protocol.
• Requires the Super G3 FAX Board-AP1.
• Cannot be installed with the Super G3 2nd Line Fax Board-AP1.
• Requires license activation via the LMS.

8. Remote Fax Kit-A1

• Enables the user to share the Fax function, if there is an
imageRUNNER ADVANCE machine (with the Remote Fax Kit
installed) and another imageRUNNER ADVANCE machine (that has
the Super G3 FAX Board-AP1 installed), on the same network.
• If the above condition is true, then fax documents can be sent and
received remotely between the two machines.
• The Remote Fax Kit-A1 requires license activation via the LMS.
• The Remote Fax Kit and the Super G3 FAX Board-AP1 cannot be
installed together.

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C. Connectivity Options
1. Web Access Software-H1
• Enables the user to view Web pages from the touch panel display of
the machine.
• If PDF files are registered on the Web page, the user can print them
from the machine without using a computer. Moreover, if a Web page
or special content is created, and then registered as a PDF file, the
Web page or special content can be shared with other users.
• To print PDF files from Web pages, the optional PS Printer Kit or
Direct Print Kit (for PDF/XPS) must be installed.

2. Remote Operator's Software Kit-B1

• Enables the user to access the machine’s control panel and specify
settings or process jobs from a computer (located on the same
network as the machine) remotely.
• Requires license activation via the LMS.

3. USB Device Port-E3

Adds two USB ports to the machine so a third-party card reader or the
optional Multimedia Reader/Writer-A2 can be used for additional media
support.

4. Multimedia Reader/Writer-A2
• Enables the user to use SD, Compact Flash, Memory Stick, and Micro
Drive memory media for direct print and scan to store operations.
• Requires the optional USB Device Port-E3.

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D. Data Security and Wireless Options

1. Encrypted Secure Print Software-D1
• Enables the user to encrypt print data sent from a computer by using
the Secured Print function, and then decrypt it at the device.
• Requires license activation via the LMS.

2. iR-ADV Security Kit-K1 for IEEE 2600.1 Common Criteria

Certification
• Enables the user to configure security settings that are required to
comply with the IEEE 2600.1 standard.
• Includes the IEEE 2600 License Certificate, Bootable CD with certified
system software, IEEE 2600 User Manual CD, Installation Manual,
and HDD Data Encryption & Mirroring Kit-C4.
• Cannot be used with the Super G3 Fax Board (2nd and 3rd/4th lines),
Direct Print Kit, Remote Operators Software Kit, Web Access
Software, Multimedia Reader/Writer, and some MEAP applications.

3. Silex Wireless Bridge SX-2500CG

• Replaces the Wireless LAN Board-B2.
• Enables 10/100BASE-TX wired devices to operate in 802.11b/g
wireless LAN networks.

4. HDD Data Encryption & Mirroring Kit-C4

• Includes both encryption and mirroring capabilities.
• Encrypts all image data and device settings before storing them on
the hard drive.
• The mirroring function provides redundancy when used with an
additional hard disk drive of the same storage capacity.
• The HDD Mirroring feature requires two hard disk drives, either one
additional 2.5inch/160GB HDD-G1 with the standard 160 GB HDD, or
two 2.5inch/1TB HDD-K1s (replaces the standard 160 GB HDD).

IMPORTANT
Installing the HDD Data Encryption & Mirroring Kit (after the machine is
installed and operational), requires the machine’s system software to be
updated. This reformats the entire hard drive, and all data previously
stored on the hard disk drive is deleted. Accordingly, it is strongly
recommended that all of the data stored on the hard disk drive of the
machine be backed up prior to installing the HDD Data Encryption &
Mirroring Kit.

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5. HDD Mirroring Kit-H1

• Provides mirroring (redundancy) capabilities only when used with an
additional hard disk drive of the same storage capacity.
• Requires two hard disk drives, either one additional 2.5inch/160GB
HDD-G1 with the standard 160 GB HDD, or two 2.5inch/1TB HDD-
K1s (replaces the standard 160 GB HDD).

6. Removable Hard Disk Kit-AJ1

• Enables the hard disk of the machine to be removed while the
machine is unattended or not in use.
• Provides a layer a data security for government agencies and
corporate enterprises who need to ensure that the data stored on the
hard disk is physically secured when the machine is no longer in use.
• Includes a carrying case and a key to enable easy removal and
storage.

7. Document Scan Lock Kit-B1

• Enables the user to embed hidden user information or copy restriction
information in the output when documents are copied or printed.
• Enforces the policies written to track information embedded in the
document to prevent users from performing restricted tasks, such as
copying, sending, scanning, or storing specific documents (Scan Lock
function), and identifies the user that output the document (Tracking
function).
• Requires license activation via the LMS.
• Cannot be used with the optional Secure Watermark-B1.

8. 2.5 inch/160 GB HDD-G1

• Required for the HDD Mirroring function when the HDD Data
Encryption & Mirroring Kit is installed.
• Does not increase the overall storage capacity of the machine.

9. 2.5 inch/1 TB HDD-K1

• Required to replace the machine’s standard 160 GB hard disk drive to
increase the HDD capacity to 1 TB.
• If the machine is configured with the optional HDD Data Encryption &
Mirroring Kit or HDD Mirroring Kit, and the 2.5 inch/1 TB HDD, an
additional 2.5 inch/1 TB HDD must be added to enable the Mirroring
capability of the primary drive.

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E. Memory Options
1. Additional Memory Type A (512 MB)
Required for 200 x 400 dpi, 400 x 400 dpi, and 600 x 600 dpi color
scanning and to send and receive faxes from the Super G3 3rd/4th Line
Fax Board-AL1.

2. 2.5 inch/1 TB HDD-K1

• Required to replace the machine’s standard 160 GB hard disk drive to
increase the HDD capacity to 1 TB.
• If the machine is configured with the optional HDD Data Encryption &
Mirroring Kit or HDD Mirroring Kit, and the 2.5 inch/1 TB HDD, an
additional 2.5 inch/1 TB HDD must be added to enable the Mirroring
capability of the primary drive.

F. Accessibility Options
1. Voice Guidance Kit-F2
Provides visually impaired users to hear voice navigation instructions
when operating the machine.

2. Voice Operation Kit-C2

• Provides visually impaired users to hear voice navigation instructions
when operating the machine.
• Includes a voice recognition function, which enables the user to set
various functions of the machine by using their own voice.

3. ADF Access Handle-A1

Attaches to the Automatic Document Feeder to enable seated users to
open the document feeder.

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IV. Document Storage Capabilities

The imageRUNNER ADVANCE 4200 Series machines offer four built-in storage
methods with flexible linkage to external systems for storing scanned documents
and accessing stored files.

• Mail Box
• Advanced Box
• Network
• Memory Media

IMPORTANT
• Canon U.S.A., Inc. is not responsible for any damages caused to user data
that is stored on the hard disk drive of the machine. It is the customer’s
responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.
offers several security options to enhance document handling and storage
security needs. See “System Options,” on p. 14.
• It is strongly recommended to back up the data stored on the hard disk drive.

A. Mail Box
The Mail Box is a data storage area that stores and handles files for printing.

The Mail Box function enables users to store files that are scanned with this
machine, or data sent from a personal computer via the printer driver. The
stored files can be printed anytime using the desired settings. Also, the file
format of the scanned documents can be converted into another format, such
as TIFF, PDF, and JPEG, to send via e-mail or fax by using the Send function.
Up to 100 mailboxes can be used, and a name or password can be set for
each mailbox. In addition, various editing features are available, such as
merging separately stored files into one file, and erasing unnecessary pages
from a file.

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B. Advanced Box
Advanced Box is a storage area in the machine that stores scanned
documents and Microsoft Office files that can be used on a computer. There
are two types of storage in the Advanced Box: the Shared Space and the
Personal Space.

Documents can be scanned with this machine, stored in the PDF, JPEG, or
TIFF file format, and can also be printed on this machine at any time with the
desired print settings.

The Advanced Box can be opened to the public as an SMB (Server Message
Block) server or WebDAV (Distributed Authoring and Versioning) server. This
enables the user to access the Advanced Box from a computer, and store and
share files in their native format, such as MS Word, Excel, and PowerPoint. To
view and print these native format files from the Advanced Box, the user must
access them via a computer.

The standard storage space for the Advanced Box is approximately 15 GB.
However, the standard Advanced Box storage capacity can be increased to
approximately 692 GB if the optional 2.5 inch/1 TB HDD-K1 is installed.

1. Shared Folders
• An open access storage space. Ideal as a shared storage space by
multiple users (for example, team, group, or department members).
• Subfolders can be created.
• Up to 1,000 files/folders (main and sub) can be saved in each level.

2. Personal Folders
• Access is restricted to the set user only. Authentication must be set up
to enable a personal folder.
• Subfolders can be created.
• Up to 1,000 files/folders (main and sub) can be saved in each level.

IMPORTANT
It is strongly recommended to protect the Advanced Box folders from
viruses. If the user’s computer system has an antivirus system in place,
add the Advanced Box folders to its list of folders to scan and protect.

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C. Network
The imageRUNNER ADVANCE 4200 Series machines are equipped with a
collaboration function that enables them to be connected to other
imageRUNNER ADVANCE machines via the SMB/WebDav protocol. When
one machine is connected to another machine, a user can select an Advanced
Box in the other machine (if it is on the network) to store files or print a file that
is stored in the other machine on this machine.

D. Memory Media
Memory Media is storage that can be used by attaching a USB memory stick
to the USB port on the control panel. A document can be scanned with this
machine and stored in memory media in the PDF, JPEG, TIFF, XPS, and
OOXML file formats, and also the file stored in the memory media can be
printed on an imageRUNNER ADVANCE 4200 Series machine at any time
with the desired print settings.

If the optional USB Device Port-E3 and Multimedia Reader/Writer-A2 are

installed, an SD card, Memory Stick, Compact Flash card, and Microdrive can
be used. For more information, see "USB Device Port-E3," on p. 17, and
“Multimedia Reader/Writer-A2,” on p. 17.

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V. Security Features
The imageRUNNER ADVANCE 4200 Series machines include a comprehensive
set of security features, such as Device Authentication, Data Security, Document
Security, and Network Security.

A. Device Authentication
There are two ways to authenticate users at the device: via Department ID
Management and SSO-H (Single Sign-On H).

1. Department ID Management
Register a Department ID and password for each department, and
manage the machine by limiting its use to only those who enter the
correct Department ID and password. Department IDs and passwords for
up to 1,000 departments can be registered. Use Department ID
Management to keep track of the copy, scan, and print totals for each
department.

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2. SSO-H
A user authentication system that enables the functions of the machine
and MEAP applications to be used by a user after being authenticated
once. SSO-H has two compatible user authentication systems (Domain
Authentication and Local Device Authentication). Domain Authentication
is linked to a domain controller in a Windows Active Directory
environment on a network. Local Device Authentication uses a database
inside the machine to authenticate users. Administrators can use one of
these two systems or both at the same time.

The AMS (Access Management System) works with the SSO-H login
service, and is standard on the imageRUNNER ADVANCE 4200 Series
machines. AMS requires that an Administrator controls and restricts
access to the device via a user’s device-level login or a function-level
login credentials.

Device-Level Login: The Administrator assigns permissions to users,

based on their individual roles (Administrator,
Power User, General User, Limited User, and
Guest). Up to 1,000 users can be registered,
and users must enter their login credentials at
the machine to gain access.

Function-Level Login: The Administrator assigns users privileges to

access specific device functions, such as Copy,
Print, Send, and Fax. The user can access the
machine, but are restricted to using only certain
functions that the Administrator assigns.

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B. Data Security
The imageRUNNER ADVANCE 4200 Series machines offer several ways to
protect and secure data. It is strongly recommended that a back up and
security system is in place, along with an antivirus protection system to make
sure that no data on the hard disk drives are lost, stolen, or compromised.

There are several security methods available from Canon U.S.A., Inc. that
appropriately addresses a customer’s needs for securing data.

• Customer Accessible HDD Initialization Function (Initialize All

Data/Settings) and standard HDD Data Erase Kit
• Optional Document Scan Lock Kit
• imageRUNNER ADVANCE Trusted Platform Module
• Optional Security Kits (HDD Encryption & Mirroring Kit and HDD Mirroring
Kit)
• Optional Removable Hard Disk Kit

CAUTION
Canon U.S.A., Inc. is not liable for any damages resulting from the loss
or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

1. Initialize All Data/Settings Function

The Initialize All Data/Settings function is a standard function on all
Canon devices. This setting is available in the Management Mode, to
which the system administrator must authenticate. Performing this
function, erases all user information on the hard disk drive of the machine
(e.g., contact information, Advance Box and Mail Box data, network
settings, and image data).

IMPORTANT
The Initialize All Data/Settings function deletes the FAT (File Allocation
Table) and overwrites the target HDD data area with “0” (zeros) one
time.

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2. HDD Data Erase Kit

The standard HDD Data Erase Kit is for environments that require
additional data security measures. The HDD Data Erase Kit automatically
overwrites image data that is written to the hard drive following each job
performed at the machine. Image data is overwritten up to three times
with random data, depending on the preferences set by the system
administrator. Other settings of the overwrite kit include the ability to
overwrite once with null data and overwrite once with random data.

IMPORTANT
Increasing the amount of times the HDD Data Erase Kit overwrites data,
results in a loss of job productivity.

3. Document Scan Lock Kit

The Document Scan Lock Kit embeds an invisible code over the entire
surface of a printed document, which identifies which printer printed the
document, and enables the user to track who printed the document. The
Document Scan Lock system is tamper resistant, and if someone tries to
copy the document, the Document Scan Lock system checks to see if the
person has the proper permissions to reproduce it. A password may be
required to enable the reproduction of the document. For more
information on the Document Scan Lock Kit, see “Document Scan Lock
Kit-B1,” on p. 19.

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4. TPM (Trusted Platform Module)

TPM is a standard security chip (tamper resistant hardware) installed in
the imageRUNNER ADVANCE 4200 Series machines. The TPM
provides a facility for the secure generation of cryptographic keys,
encrypts information stored on the internal HDD, and decrypts
information read from the internal HDD. The public keys to encrypt
confidential information are securely controlled by the TPM chip, and they
can only be decrypted if the TPM releases the associated decryption key.
If the HDD is removed from the machine, it will be difficult to retrieve data
off that HDD since the encryption key for that data is stored in a separate
location within the TPM.

CAUTION
Once the TPM setting is activated, if the end user fails to back up
the TPM key, or if the end user loses the TPM key, it may result in
permanent, unrecoverable data loss, for which Canon U.S.A., Inc.
is not liable. (See “DISCLAIMER,” on p. ii for further details.)

IMPORTANT
• If the TPM setting is activated and the TPM chip fails, the confidential
information stored on the chip can only be recovered if Canon’s service
representative replaces the TPM chip and restores the original TPM key
to the new chip. Immediately, back up the TPM key on a USB memory
stick, after the TPM setting is activated.
• Only the Administrator of the machine can back up the TPM key.
• For security reasons, the TPM key can only be backed up once. Store
the USB memory with the back up data in a safe place.
• For the back up of the TPM key, it is recommended that a USB memory
stick (supported system file: FAT32) with free space of 10 MB or more
is used.
• The TPM seals the hardware components associated with the data, and
the data cannot be accessed unless the specific TPM key is issued by
the TPM chip. Therefore, setting the TPM mode to ‘On’, may affect
service procedures and service costs (if not handled properly). It is
strongly recommended that the Administrator who has access to the
TPM key be present for all service calls to prevent the loss of data and
productivity of the machine.

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5. Removable Hard Disk Kit

The optional Removable Hard Disk Drive Kit provides the capability to
physically remove the hard disk drive from the machine so it may be
placed in a secure location. The hard disk drive can easily be removed
for secure storage on a frequent basis, and can easily be reinstalled for
normal machine use. This option provides another layer of data security
for government agencies and corporate enterprises that need to ensure
that data stored on the hard disk is physically secure when the machine
is not in use. For more information on the Removable Hard Disk Drive Kit,
see “Removable Hard Disk Drive Kit-AJ1,” on p. 19.

6. HDD Data Encryption & Mirroring Kit

The optional HDD Encryption feature is another security tool available for
environments requiring additional data security measures, and can be
used in conjunction with the HDD Data Erase feature to provide even
greater security for data stored on the internal HDD. The HDD encryption
chip is Common Criteria Certified (EAL level 3), and applies 256-bit AES
(Advanced Encryption Standard) encryption to all data prior to being
written on the HDD. This adds an additional layer of security to files
stored on the HDD. The Mirroring function provides redundancy when
utilized with an additional hard disk drive of the same storage capacity.
This preserves company data if one hard disk drive fails. For more
information on the HDD Data Encryption & Mirroring Kit, see “HDD Data
Encryption & Mirroring Kit-C4,” on p. 18.

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C. Document Security
The imageRUNNER ADVANCE 4200 Series machines offer several document
security modes to protect printed and distributed documents.

1. Document Scan Lock and Tracking Function

The Document Scan Lock and Tracking function embeds an invisible
Track and Lock code (TL Code as dots or QR Code as 2D matrix codes)
over the entire surface of a printed document. These codes identify which
printer printed the document, and enables the user to track who printed
the document. The Document Scan Lock system is tamper resistant, and
if someone tries to copy the document, the Document Scan Lock system
checks to see if the person has the proper permissions to reproduce it. A
password may be required to enable the reproduction of the document.
For more information on the Document Scan Lock Kit, see “Document
Scan Lock Kit-B1,” on p. 19.

2. PDF Visible Digital Signature

The PDF Visible Signatures mode enables the user to view the device
signature and user signature on a PDF file. Visible digital signatures and
user signatures are displayed on the first page of the PDF file to account
for the origin of the document. The system administrator of the machine
can set the Visible Signatures mode for all PDF documents or certain
PDF documents created on the machine. This mode differentiates from
the Digital Signature mode in that instead of having to access digital
signature information from the document properties from the File menu,
this information is displayed prominently on the first page of the
document in the background, and is printed along with the document
data, thereby deterring improper distribution of sensitive documents.

3. imageWARE Secure Audit Manager Express

imageWARE Secure Audit Manager Express captures and archives the
contents and attributes of all jobs performed on the device. System
Administrators can continuously track and archive network-wide activity
details that are stored in a Window’s folder. If Secure Audit Manager
Express is integrated with uniFLOW, Secure Audit Manager Express
monitors and tracks specific keywords set by the administrator. This
system automatically alerts the administrator via e-mail whenever these
keywords are printed, copied, scanned, faxed, or sent.

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D. Network Security
The imageRUNNER ADVANCE 4200 Series machines secure network
communications by using IPSec (IP Security), filtering by port number,
wireless security, and IPv6.

1. IPSec
The IPSec protocol is standard on the imageRUNNER ADVANCE 4200
Series machines. It ensures that information and communications over
the network remain private by encrypting all inbound and outbound
network traffic.

2. Filtering by Port Number

Port number filtering permits or rejects data packets from entering
specific port numbers or a range of port numbers. Also, IP address filters
to outbound connections can be applied. For example, if functions, such
as Remote Copy and Universal Send are used, system administrators
can block or restrict users from sending files to specific IP addresses.
This minimizes the risk of data from being sent out of the company to
systems that are not trusted.

3. Wireless Security and Authentication

The imageRUNNER ADVANCE 4200 Series machines support IEEE
802.1x and IEEE 2600.1 (optional), which provide port-based
authentication and security to WLANs (Wireless Local Area Networks).

Authentication involves communications between a supplicant,

authenticator, and authentication server. The supplicant is authentication
software on a client device. The client device (the imageRUNNER
ADVANCE 4200 Series machine) needs the supplicant to provide
credentials, such as user names/passwords or digital certificates, to the
authenticator (a wireless access point). The authenticator then forwards
the credentials to the authentication server (generally a RADIUS
database) for verification. If the credentials are valid in the authentication
server database, the client device is allowed to access resources located
on the protected side of the network.

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4. IPv6
The imageRUNNER ADVANCE 4200 Series machines support IPv6
(Internet Protocol Version 6). IPv6 is the successor to IPv4, and specifies
the format of packets (also called datagrams) and the addressing scheme
across multiple IP networks.

IPv6 expands upon the addressing and routing capabilities of IPv4 in a

number of ways including:
• The IP address size is increased from 32 bits to 128 bits.
• IPv6 supports a greater number of addressable nodes.
• IPv6 provides more levels of addressing hierarchy.
• IPv6 offers simpler auto-configuration of addresses.

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VI. Software Solutions

This chapter describes the optional software solutions that can be purchased to
enhance the end user’s experience and interaction with imageRUNNER
ADVANCE machines. The various software solutions include document
management and binding software, scan management, print/output management,
device security, and business workflow software.

A. Document Management and Binding Software

1. imageRUNNER ADVANCE Desktop
A client-based device dashboard application to operate document
publishing, management, and printing from an end-user’s PC. In addition,
this desktop application can be used with Canon’s new imageWARE
Document Server application in cases where customers want to share
documents that are managed across workgroups or departments.

imageRUNNER ADVANCE Desktop consists of these components:

- Desktop Browser
- Document Binder
- Object Layout Editor (Sub Module of Document Binder)
- Annotation Editor
- Variable Editor

2. imageRUNNER ADVANCE Quick Printing Tool

The imageRUNNER ADVANCE Quick Printing Tool is a new standard
feature within imageRUNNER ADVANCE Desktop. The Quick Printing
Tool enables the end-user to print, fax, convert documents to PDF files,
or open PDF documents in Desktop Binder via a drag-and-drop action
without needing to open imageRUNNER ADVANCE Desktop. The user
can also monitor the status of inbound and outbound print and fax jobs,
as well as apply print templates automatically, or preview documents
before printing via the Desktop Binder option.

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3. imageWARE Document Server

imageWARE Document Server is an office document sharing server
application. It connects multiple imageRUNNER ADVANCE Desktop
utilities for end-users to collaborate and share information over the
network. imageWARE Document Server provides the following
functionalities:
• Document Management
- Check-in/check-out
- Version control
- Full text and index search capabilities
• User Authentication
- User/group management
- Simple user access control
- Full control for Administrators, such as editing, modifying, and reading
documents
• Record a history of who accessed which documents (audit trail)
• Web-based administration tools accessible via Internet Explorer

4. Therefore
Therefore is an information management software solution that enables
users to securely store electronic information. Stored documents can be
quickly and easily found, and customized document workflows may be
created to increase efficiency and profitability. Documents that are saved
to Therefore are classified by categories (the primary means of document
classification in Therefore). Index data in a category is associated with
each saved document.

Therefore includes tools for keyword dictionary searching, configuration

of security and permissions, and primary and backup storage. Therefore
also supports document scanning with Canon multi-functional devices
with its Therefore MFP Application, as well as with scanners that have
ISIS/TWAIN drivers. Users may connect to Therefore by way of the
Internet, or with Therefore Web Access and Mobile Access to manage
documents wherever they are.

5. imageWARE Scan Manager DS

imageWARE Scan Manager DS is a document capture solution that
features transaction document archiving capabilities, work distribution
capabilities that can be personalized according to the scan volume and
skill level of each user, and one-step capture, processing, and release
operations.

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6. eCopy PDF Pro Office

ePPO (eCopy PDF Pro Office) is a network to desktop office scanning
solution that enables end-users to create and share PDFs, edit PDF files,
and convert PDF files into searchable, editable, and fully-formatted
Microsoft Office or Corel WordPerfect files. ePPO also enables the user
to tag PDF files for accessibility and Section 508 compliance.

B. Scan Management Software

1. Workflow Composer and Connectors
Workflow Composer enables the user to simplify imageRUNNER
ADVANCE workflow processes by customizing multiple-step workflow
functions into one-button operations. The one-button operations are
available from the Quick Menu of the UI (User Interface). MEAP
connectors for SMB (Server Message Block) and FTP (File Transfer
Protocol) file delivery, inclusive of document indexing, come standard on
the new imageRUNNER ADVANCE models, while connectors for
imageWARE Document Server and SharePoint Server 2007 are
available as options.

2. Authorized Send
Authorized Send is a MEAP application, which enables walk-up users to
distribute documents quickly and securely. Authorized Send is an
adaptable solution that integrates and authenticates with a wide variety of
authentication servers and enterprise systems using common protocols.
Authorized Send permits only authorized users to scan and send
documents to e-mail addresses, network file servers/folders, and fax
servers. An end-user is able to specify scan settings, such as the paper
size, resolution, brightness, and file format.

3. uniFLOW (Scanning)
uniFLOW enables users to capture and compress scanned data,
customize workflows for each document type or per user, and archive
documents.

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4. Cloud Portal for imageRUNNER ADVANCE

imageRUNNER ADVANCE office system end-users have access to
Google Docs and Microsoft SharePoint Online cloud services from the
machine’s UI. End-users can scan hard-copy documents into Google
Docs or Microsoft SharePoint Online, as well as print documents stored
in these programs. To scan, store, or print documents, users need to log
on to the cloud service from the touch panel display of the
imageRUNNER ADVANCE machine—no PC or laptop is required.

NOTE:
The Direct Printer Kit (for PDF/XPS)-H1 or PS Printer Kit-AY1 is
required.

5. eCopy ShareScan
eCopy ShareScan is an enterprise-ready, office scanning software
solution that enables imageRUNNER ADVANCE devices to turn paper
documents into digital data that can be edited, managed, and stored
electronically.

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C. Print/Output Management Software

1. Direct Print & Scan for Mobile
Direct Print & Scan for Mobile is a combination of a MEAP application
that runs on an imageRUNNER ADVANCE device and a client mobile
application that runs on certain BlackBerry smartphones, Android
smartphones and tablets, and Apple iPhone and iPad devices.

The Direct Print & Scan for Mobile application enables users to connect
mobile devices to an imageRUNNER ADVANCE machine to print
documents, e-mail messages, attachments, and images, as well as load
scanned data from the imageRUNNER ADVANCE machine to their
mobile device.

NOTE:
The Direct Printer Kit (for PDF/XPS)-H1 or PS Printer Kit-AY1 is
required.

2. uniFLOW
uniFLOW is a print/output management solution that can be customized
to meet the needs of an organization. uniFLOW offers an organization of
any size, a way to track printing and copying costs, secure sensitive
documents, and enable users to print from any available printer on the
network.

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3. AA-PRINT (Advanced Anywhere-Print)

The AA-PRINT solution combines Universal Login Manager with secure
anywhere printing. It is designed to provide a serverless print
environment that enables end-users to print and track usage from
anywhere within the network to any connected device by submitting their
respective authentication credentials.

4. EFI PrintMe
EFI PrintMe is a cloud-based mobile print solution for the imageRUNNER
ADVANCE Series that enables end-users to print electronic files from
their mobile devices, such as smartphones, tablets, and laptops to a
Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud
Service. Files uploaded to the EFI PrintMe Cloud Server are secured with
128-bit encryption. Walk-up end-users can print documents from the EFI
PrintMe Cloud Service to a registered imageRUNNER ADVANCE device
that is connected to the Internet.

5. Canon Mobile Printing

Canon Mobile Printing application provides simple mobile print
functionality. The Canon Mobile Print app is available for a free download
on the Apple iPhone and iPad devices, or Android smartphones and
tablets, and supports a wide variety of Canon devices.

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D. Device Security and Management Software

1. AA-PROX (Advanced Authentication – Proximity Card)
The AA-PROX solution is a login platform that authenticates walk-up end-
users to the machine via a registered proximity card, or by entering a
user name and password. AA-PROX authenticates users against an
Active Directory or local user database on devices, and can be combined
with the AMS (Access Management System) and imageWARE
ADVANCE Tracker to track usage and enforce access control to system
functions.

2. Universal Login Manager

ULM (Universal Login Manager) is a MEAP application, developed by
NT-ware, which provides login capabilities to users of a Canon
imageRUNNER ADVANCE device. ULM supports Local Authentication
and Domain Authentication modes.

Users can authenticate against a local user database or Active Directory

domain, set up by the System Administrator, by using a proximity card,
selecting their picture ID, or by entering their user name and password on
the device.

3. imageRUNNER ADVANCE Tracker

imageRUNNER ADVANCE Tracker is a serverless output tracking and
cost recovery solution designed specifically for the imageRUNNER
ADVANCE Series. It tracks a user’s device usage on a per function basis
through Department IDs and Windows log on user names.

4. imageWARE Enterprise Management Console and Plug-ins

iW EMC (imageWARE Enterprise Management Console) is a
Web-based network device management utility that enables IT managers
to control and manage all devices installed on the network from one
central location. IT managers can discover devices, view device status,
manage device settings, and notify users of device errors via e-mail.

The capabilities of imageWARE Enterprise Management Console can be

expanded by using optional plug-in applications, such as the Address
Book Management Plug-In (enables an Administrator to retrieve an
address book from one imageRUNNER ADVANCE device and deliver it
to other imageRUNNER ADVANCE devices across the network).

The optional plug-ins are available for IT managers and dealers through
http://www.imageware.com, or to the dealer only through Canon U.S.A.’s
e-Support Center Web site www.support.cusa.canon.com.

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5. uniFLOW Device Security & Management

uniFLOW, the print/output management solution, includes multiple
authentication methods to enable an organization to restrict machine
access and functions on a per user basis. uniFLOW end-users must
authenticate themselves either by entering their user name and
password, or by using a smart card, proximity or magnetic card.

6. uniFLOW Serverless Secure Print

uniFLOW Serverless Secure Print is a secure printing and follow-me
printing option that utilizes the end-user’s client PC to store secure print
jobs until the end-user can authenticate and release the secure print jobs
at an imageRUNNER ADVANCE device. The imageRUNNER ADVANCE
device then pulls the print job from the end-user’s client PC. uniFLOW
Serverless Secure Print is scalable and upgradeable to the full version of
uniFLOW.

7. imageWARE Secure Audit Manager Express

imageWARE Secure Audit Manager Express captures and archives the
contents and attributes of all jobs performed on the device. This enables
Administrators to continuously track and archive network activities.

8. MEAP Web
MEAP Web is a MEAP application that serves as an online client
management tool. MEAP Web helps end-users configure and manage
imageRUNNER ADVANCE hardware and software resources via the
Web Access Software. MEAP Web also enables development partners to
create customized applications that connect imageRUNNER ADVANCE
devices to business applications and workflows by communicating
through standard Web services and HTML protocols.

E. Business Workflow Software

1. Forms and Print Services for Salesforce
Forms and Print Services for Salesforce is a cloud service that enables
users to print and store reports and graphic sales data directly to their
imageRUNNER ADVANCE machine without the need for print drivers.

2. Enterprise Imaging Platform

Enterprise Imaging Platform enables users to automate document and
image related business processes.

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VII. Dealer Sales/Service Authorization

To obtain and maintain authorization to sell or service an imageRUNNER device,
every Authorized Reseller’s location must have at least one employee who has
successfully completed the appropriate imageRUNNER device-training program,
and who has been certified, as described in Educational Training.

VIII. Educational Training

A. Training Program Overview
Service Technicians trained on the imageRUNNER ADVANCE 4000 Series
are auto-certified for the imageRUNNER ADVANCE 4200 Series.

The imageRUNNER ADVANCE 4000 Series e-Learning course provides the

technician with the knowledge necessary for installing, configuring, servicing, and
maintaining the imageRUNNER ADVANCE 4000 and 4200 Series devices and
respective accessories in the field.

The imageRUNNER ADVANCE 4000 Series e-Learning course focuses on the

basic features and functions, technology, functional systems, disassembly and
component identification, servicing procedures, and diagnostic techniques to
support these devices and accessories.

B. Certification
The successful completion of the imageRUNNER ADVANCE 4000 Series
e-Learning Training program and passing of the final exam are required to sell
these products.

Certification includes the following models:

• imageRUNNER ADVANCE 4051/4251

• imageRUNNER ADVANCE 4045/4245
• imageRUNNER ADVANCE 4035/4235
• imageRUNNER ADVANCE 4025/4225

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C. Who Should Attend

It is highly recommended that any technician responsible for installing,
servicing, or supporting the imageRUNNER ADVANCE 4000/4200 Series
machines successfully complete the e-Learning training course and pass the
final assessment exam.

Note: Our current support policy dictates that only those technicians who have
completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our
e-Support Center Web site for all technicians. (Refer to the Technical Support
section on the e-Support Web site for entitlement details.)

D. Training Facilities
The e-Learning course is located in the e-Learning center on Canon U.S.A.,
Inc.’s (hereinafter referred to as (“Canon USA”)) e-Support Web site:
http://www.support.cusa.canon.com. Certification maps on the e-Support Web
site provide easier access to the training. This e-Learning course can be
conducted at any Dealer facility that is suitable for online student learning.

E. Prerequisites
Prior to taking the imageRUNNER ADVANCE 4000 Series e-Learning Training
program, a technician must complete the Applied Technologies
e-Learning course and imageRUNNER ADVANCE Systems Update course.

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F. What You Will Learn

Sufficient time should be planned to review the following course topics:

• Product Features Overview

• Installation
• Original Exposure System
• Image Formation
• Fixing System
• Media Transport
• Accessories

The accessories in this course include:

• DADF-AG1
• Staple Finisher-G1 and Booklet Finisher-G1
• External 2/3 Hole Puncher-B2
• Inner Finisher-D1 and Inner Finisher Additional Tray-A1
• Inner 2/3 Hole Puncher-A1
• Buffer Pass Unit-H1
• Paper Deck Unit-B2
• Color Image Reader Unit-H1

G. Course Format
The imageRUNNER ADVANCE 4000 Series e-Learning Training course is
located in the e-Learning center on the e-Support Web site. This is a
self-paced course.

It takes approximately 3 hours of seat time, and the self-paced labs,

approximately an additional 2 hours to complete. It is strongly recommended
that an imageRUNNER ADVANCE 4000 Series machine be available to
complete the activities in the labs.

All students must complete an assessment exam at the end of this course to
receive certification on the imageRUNNER ADVANCE 4000/4200 Series
machines.

H. Course Equipment
• Windows Vista, XP, 7, or higher
• Microsoft Internet Explorer 7, 8, or 9
• imageRUNNER ADVANCE 4051 device (recommended)
• Applicable accessories (recommended)

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I. Service Materials
The materials required for the imageRUNNER ADVANCE 4000 Series
e-Learning course are listed in the table below.

Table 8 – Service Materials

Model Item Location

e-Learning Training Program Conducted online

imageRUNNER ADVANCE 4000 and Downloadable from

Service Manual within the e-Learning
4200 Series
course and the
Parts Catalog e-Support Center Web
site

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IX. Servicing Notes

A. Power and Plug Requirements
Canon USA strongly suggests dedicated and properly grounded outlets be
provided for the imageRUNNER ADVANCE 4200 Series devices.

The imageRUNNER ADVANCE 4200 Series devices require a NEMA 5-15

receptacle for proper operation. Before installation, confirm that the proper
dedicated NEMA receptacles are available for these devices.

Table 9 – Main Unit Power and Plug Requirements

imageRUNNER ADVANCE 4200 Series Main Unit

NEMA 5-15 Receptacle

Table 10 – Power Requirements for the Main Unit and Optional Accessories

Power Supply
Length of Power
Part or Accessory Power Supply Cord/Plug
Cord
Specifications
Main Unit 1-120 V/15 A outlet NEMA 5-15 8.5’ (2.6 m)
DADF-AG1 From the main unit — —
Paper Deck Unit-B2 From the main unit — —
Cassette Feeding Unit-AF1 From the main unit — —
Staple Finisher-G1 From the main unit — —
Booklet Finisher-G1 From the main unit — —
External 2/3 Hole Puncher-B2 From the main unit — —
Inner Finisher-D1 From the main unit — —
Inner 2/3 Hole Puncher-A1 From the main unit — —
Card Reader-F1 From the main unit — —

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B. Installation Space Requirements

The imageRUNNER ADVANCE 4200 Series machine approximate installation
space requirements may differ, depending on how the machine is configured
and the optional accessories attached. Always ensure that there is enough
space for service and operation of the device.

Keep the back and sides of the machine at least 4” (100 mm) away from a wall
for the proper servicing of the equipment.

Table 11 – Installation Space Requirements

DADF-AG1 Is Attached

DADF-AG1, Inner Finisher-D1, and Paper Deck Unit-B2 Are Attached

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DADF-AG1, Inner Finisher-D1, Inner 2/3 Hole Puncher-A1, and Paper Deck Unit-B2
Are Attached

DADF-AG1, Booklet Finisher-G1, External 2/3 Hole Puncher-B2, Buffer Pass Unit-H1
and Paper Deck Unit-B2 Are Attached

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C. Estimated Installation Times

The table below indicates the estimated length of time needed to install the
main unit and optional accessories from the time the machine is unpacked to
when it is installed, and calculated from the average amount of labor hours.
The estimated installation times are based on up to two (2) experienced
technicians.

Table 12 – Estimated Installation Times

Description Estimated Time

Main Unit 19 minutes
DADF-AG1 6 minutes
Color Image Reader Unit-H1 5 minutes
Platen Cover Type-R 9 minutes
Stamp Unit-B1 3 minutes
Paper Deck Unit-B2 22 minutes
Copy Card Reader-F1 (Including the Copy Card Reader Attachment Kit-B2) 13 minutes
Cassette Feeding Unit-AF1 12 minutes
Inner 2Way Tray-H1 2 minutes
Staple Finisher-G1 13 minutes
Booklet Finisher-G1 14 minutes
Installed on the Staple Finisher-G1 15 minutes
External 2/3 Hole Puncher-B2
Installed on the Booklet Finisher-G1 18 minutes
Buffer Pass Unit-H1 6 minutes
Inner Finisher-D1 12 minutes
Inner Finisher Additional Tray-A1 9 minutes
Inner Finisher-D1 with 2/3 Hole Puncher-A1 24 minutes
Inner 2/3 Hole Puncher-A1 (including the Inner Finisher-D1) 41 minutes
Envelope Feeder Attachment-D1 4 minutes
Utility Tray-A2 10 minutes
Copy Control Interface Kit-A1 7 minutes
Super G3 FAX Board-AP1 12 minutes
Super G3 2nd Line Fax Board-AP1 14 minutes
Super G3 2nd Line Fax Board-AP1 & Super G3 3rd/4th Line Fax Board-AL1 12 minutes
USB Device Port-E3 and Multimedia Reader/Writer-A2 20 minutes
Additional Memory Type A (512 MB) 5 minutes
Voice Guidance Kit-F2 16 minutes
Voice Operation Kit-C2 14 minutes
Removable HDD Kit-AJ1 29 minutes
2.5 inch/160 GB HDD-G1 18 minutes
2.5 inch/1 TB HDD-K1 18 minutes
HDD Mirroring Kit-H1 13 minutes
HDD Data Encryption & Mirroring Kit-C4 13 minutes
Image Analysis Board-B1 7 minutes

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D. Remote Support Services

Remote support services consist of imageWARE Remote and the CDS
(Content Delivery System).

1. imageWARE Remote
imageWARE Remote is a service that collects page counter, service
parts counter, and alarm, jam, and error code data from Canon devices
with the eRDS (Embedded Remote Diagnostic System).

The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the dealership can retrieve via a
Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by your dealership.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your dealership within the UGW.
• The ability to schedule a firmware download via the CDS (Content
Delivery System).

2. Content Delivery System

The CDS is Canon’s next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform) applications to imageRUNNER ADVANCE devices. The
advantages of the CDS include reduced service costs (labor and travel),
and improved first-call resolution. Another benefit is that the latest version
of firmware is always available to download and install on the
imageRUNNER ADVANCE devices.

The CDS provides users the option to download select MEAP

applications (.jar files and license files), select client applications, and
related manuals from the CDS Web site
(http://www.canon.com/fau/downloads). However, the value of using the
CDS is realized when updating multiple imageRUNNER ADVANCE
devices. You can save up to 40 minutes per machine for machine
preparation and application downloading and installation.

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There are three methods which helps you to deliver firmware updates
and applications to imageRUNNER ADVANCE devices:

Table 13 – CDS Firmware Delivery Methods

Download Install
Method Frequency Cost Savings
Firmware Firmware

Full, automatic and

Scheduled unattended firmware
Recurs
Update Automatic Automatic updates after an initial
Method A periodically
(at device) one-time setup (fewer
than 5 minutes).

Eliminates technician
Automatic
Up to 13 visits.
Remote
hours to 7 One time as
Update via
days in scheduled
Method B UGW + CDS
advance Reduces the duration
Manual
of a technician’s visit.

Full, automatic and

unattended firmware
One time as
Automatic updates after
scheduled
configuring (fewer than
On Demand
Up to 7 days 5 minutes).
Update
in advance
(at device)
Method C Requires a technician
One time on visit every time the
Manual
demand firmware must be
updated.

a. Method A – On-Site Scheduled Update

The On-site Scheduled Update method ensures that the device
always has the latest version of firmware installed. After a one-time
setup by a service technician, the imageRUNNER ADVANCE
machine automatically downloads and installs new firmware as it
becomes available. No further technician visits are required to update
firmware.

b. Method B – Remote Update

The Remote Update method enables the dealership to arrange a
scheduled firmware download to the imageRUNNER ADVANCE from
the UGW, or it provides the option for a service technician to visit the
site and upgrade the most recent firmware at the machine.

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c. Method C – On Demand Update

The On Demand Update method provides the service technician with
access to the most recent version of firmware on demand at the
device. The technician also has the ability to schedule firmware
installs. A service technician must visit the site every time the
firmware must be updated; however, the technician does not need to
maintain a library of firmware versions.

Notes:
• To utilize the CDS on an imageRUNNER ADVANCE, the device
must have access to the Internet. The service technician should
perform a communications test from the Service Mode of the device
to validate the device’s ability to communicate to the CDS
Distribution Server.
• When using the Remote Update method, the service technician
must enable eRDS and the CDS UGW switch on all imageRUNNER
ADVANCE devices. In addition, the devices must be registered on
the UGW. For more information on registering devices on the UGW,
see the documentation that came with imageWARE Remote.
• The CDS Instruction Manual includes conditions for use and
acceptance of the CDS Service. It also contains language to help
the customer understand the conditions for use and acceptance of
the third-party software that is embedded in the hardware. (These
conditions are also addressed in the Limited Warranty for
Embedded Software.)
• The Content Delivery System Software Solutions Guide (available
on Canon USA’s ISG Central and e-Support Web sites), contains
additional language that Canon USA recommends your dealership
include in the Maintenance Agreement with your customers as it
pertains to the use of the CDS service.

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E. Serviceability
The imageRUNNER ADVANCE products are designed to improve
serviceability, quality, and deliver lower service costs, which result in increased
dealer service profitability.

Enhanced serviceability, as part of the overall design of the imageRUNNER

ADVANCE products, enables a reduction in the time required to service the
machine’s major components. Access to common parts and frequently-used
components has been improved to enable technicians to perform tasks more
efficiently.

In addition, technology improvements and the FRU (Field Replaceable Unit)

Program have reduced parts pricing, improved the cost per copy, and reduced
the price of the fixing roller.

Finally, the use of Remote Support Services provides your dealership with
remote meter reading and service monitoring capabilities using imageWARE
Remote, as well as the ability to maintain up-to-date machine firmware
downloads remotely and unobtrusively by using the CDS. All of these factors
combined, helps to reduce the overall cost per copy, and enables competitive
suggested maintenance pricing and favorable margins.

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1. System Configuration Manager

The System Configuration Manager contains a set of tools that helps to
simplify the migration of device settings, such as Main Menu settings,
Box settings, and Service Mode settings. All these settings can be saved
in one file format, and be used to restore or back up the machine.

The System Configuration Manager contains these tools:

• Enhanced Remote UI: Enhanced to import and export more device

settings either individually or collectively using one click. The device
settings are exported to one file, which can be imported into another
device, or exported to a USB stick.

• Enhanced USB Memory Media: Enhanced to back up and restore

Service Mode settings. Two new keys have been added to the
imageRUNNER ADVANCE 4200 Series Service Mode: [Backup] and
[Restore]. These keys, when pressed, enable a service technician to
back up the Service Mode settings of the machine to a USB memory
stick or hard drive, and then restore the Service mode settings if
needed.

• Device Migration Navigator: An application that can help the

service technician select the best migration tool (Remote UI or USB
memory media) for device settings based on the source device,
destination device, and settings to transfer. The Device Migration
Navigator delivers a printable report that shows the service technician
the tools to use, the migration procedure, and migration limitations.
The Device Migration Navigator is available at no charge from the
Canon’s e-Support Center Web site Download Center.

2. iWEMC Device Firmware Update

The iWEMC DFU (Device Firmware Update) enables the Administrator of
the machine to batch update the firmware on all the imageRUNNER
ADVANCE models in their fleet by using a single iWEMC task. The
Intranet must be linked with the L-CDS (Local Content Delivery System).

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F. LMS (License Management System)

To activate optional software programs, you must obtain a license through the
LMS server. This replaces the need for additional hardware or dongles to
activate new software.

The LMS is a server-based software license program. All purchased software

application packages contain a license access number certificate with the
documentation. The dealer must enter the license access number and the
imageRUNNER ADVANCE device’s serial number into the LMS server to
generate a license key. The URL to access the LMS server is:
http://www.canon.com/lms/ir/.

Figure 1 – License Management System

If there are activation or installation issues, contact the Technical Support

Center. Be prepared to provide the product’s serial number, license access
number, and license key.

Notes:
• The license access number comes with the software. Keep the license access
number in a secure location, as it cannot be replaced if it is lost.
• The machine’s serial number can be found on the Counter Check screen on
the machine’s UI.
• Activated software programs are not impacted by normal service activity.

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G. Content Delivery System Web Site

The CDS Web site enables end-users to download, install, and activate select
MEAP applications (.jar and license files) via the imageRUNNER ADVANCE
device directly, without the need to go through the LMS and Service
Management Service.

To manage licenses, register, and install MEAP applications, you can access
the CDS directly from the imageRUNNER ADVANCE device’s touch panel
display, enter the LAN (License Access Number) of the MEAP application
when prompted, and then follow the instructions on the touch panel display to
install and register the MEAP application.

Some MEAP applications include a Software License Agreement to which you

must agree before you can complete the installation and registration process.

Additionally, you can download select client applications and related manuals
from the CDS Web site located at: http://www.canon.com/fau/downloads.

Figure 2 – Content Delivery System Web Site

If there are activation or installation problems, contact the Technical Support

Center, and provide the product’s serial number and LAN.

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H. Recommended System Engineer Requirements

An SE (System Engineer)53 is recommended to work with Canon’s networked
devices, and should have the following basic job functions:

• Systems integration (pre-sale and post-sale)

• Installation
• Education of customers and dealership personnel
• Troubleshooting

To perform the above tasks successfully, it is crucial that the SE have strong
computer skills and working knowledge in the following areas (listed in order of
importance):

1. The major computer platforms (IBM-compatible and Macintosh)

2. Computer hardware (including cabling)
3. Computer software (including drivers)
4. Operating systems:
- Windows 2000 Professional/Server/Advanced Server
- Windows XP Professional/Home Edition (32 bit)
- Windows XP Professional x64 (64 bit)
- Windows Server 2003 (32 and 64 bit versions)
- Windows Vista (32 bit)
- Mac OS versions 10.1.5 and up (for PS/PCL), and versions
10.2.8 – 10.4.2 (for UFR II)
5. Network Operating Systems:
- Novell NetWare 3.x, 4.x, 5.x, and 6.x
- Windows NT/2000/2003
- Mac OS X
6. Protocols:
- TCP/IP
- IPX/SPX
- NetBIOS
- AppleTalk
7. Printing
8. Scanning

It is also important that the SE have computer skills and working knowledge in
the following areas:
• Other computer platforms (mainframe and UNIX)
• Networking
• Basic electronics

53 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.

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The Education/Training (listed in preferred order) of a successful Canon

dealership’s SE include:

1. Novell CNA or Novell CNE or Microsoft MCSE certification

2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
3. A degree in Computer Science or Engineering, or a computer technician
with two years of experience is required in the above areas.

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I. Firmware Upgrades Using the Service Support Tool

The SST (Service Support Tool) (version 4.72 or later) is available via Canon’s
e-Support Center Web site (http://www.support.cusa.canon.com) for upgrading
the following system components:

• System Software stored on the HDD

• Firmware for the optional Staple Finisher-G1, Booklet Finisher-G1, and
External 2/3 Hole Puncher-B2
• MEAP Contents
• Language
• HDD Format
• RUI (Remote User Interface) stored on the HDD
• BootROM stored on a FDIMM (Flash Double Inline Memory Module) on the
Main Controller PCB (Printed Circuit Board)

The imageRUNNER ADVANCE 4200 Series devices support firmware

downloads from the SST and a USB memory stick. When the hard disk drive is
replaced, the SST is used to format the new HDD and load software.

IMPORTANT
• The imageRUNNER ADVANCE Security Kit-K1 for IEEE 2600.1 Common
Criteria Certification ships with certified device firmware to enable the
imageRUNNER ADVANCE 4200 Series machines to be IEEE 2600.1
certified.
• Once the imageRUNNER ADVANCE Security Kit-K1 for IEEE 2600.1
Common Criteria Certification is installed, you can only upgrade
imageRUNNER ADVANCE 4200 Series machines with firmware versions
certified for the IEEE standard 2600.1-2009. Upgrading to non-certified
firmware invalidates the IEEE standard 2600.1 certification, although the
machine will continue to operate properly.

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J. Computer Requirements for Downloading Firmware

The recommended desktop PC or laptop requirements 54 to download the
firmware are:

• CPU: Celeron 400 MHz or higher (32-bit processor only)

• Memory: 512 MB of RAM or more
• Free HDD Capacity: 1 GB or more of available hard disk space
• High-Speed USB 2.0 (recommended) or 1.1
• Display: VGA 640 x 480 resolution or better, 256 colors or more
• Operating System (any of the following):
- Microsoft Windows 2000 Server/Professional
- Microsoft Windows XP Professional or Home Edition
• Network connection: 10Base-T/100Base-TX, or a PCMCIA slot for an
Ethernet card
• Download Tool: SST version 4.63 or later
• Necessary Cables:
- High-Speed USB 2.0-compliant cable (as short as possible to avoid
connection problems). Note: Do not use extension cables.
- Cross-over Ethernet cable

K. Hard Disk Drive Handling

The imageRUNNER ADVANCE 4200 Series machines use an HDD (Hard
Disk Drive) for storing firmware and image data. The HDD is easily affected by
shock, vibration, and static charge. Therefore, its handling requires special
care. When transporting an HDD, which is available as a service part, it must
be kept in its original package until it is installed in a machine.

CAUTION
Canon USA or any of its affiliates or dealers are not liable for any
damages for loss of data received or stored on the hard disk, including
loss arising from lost opportunity to use such data, even if Canon is
informed of the possibility of such damages. Therefore, it is
recommended to not permanently store data on the HDD without
having secured copies or printouts of such data. (Review the terms of
the product's Limited Warranty for more details.)

IMPORTANT
If an HDD must be replaced due to a fault, all MEAP application files stored
on it will be lost, requiring all applications and their license files to be
reinstalled, in addition to replacing the HDD. Refer to the imageRUNNER
ADVANCE 4251/4245/4235/4225 Series Service Manual for further details.

54Specifications are subject to change without notice.

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L. Special Tools, Solvents and Oils

In addition to the standard tools used to service these devices, the following
special tools should also be carried by a service technician, according to the
tool’s rank. For more information on the special tools, solvents, and oils below,
see the imageRUNNER ADVANCE 4251/4245/4235/4225 Series Service
Manual.

Table 14 – Special Tools List

Description Appearance Rank Part Number9 Remarks

Used for electrical checks and adjustment

Digital
A FY9-2002-000 of laser power with the laser power
Multimeter
checker.

Tester Used as a probe extension when making

A FY9-3038-000
Extension Pin electrical checks.

Tester
Used as a probe extension when making
Extension Pin A FY9-3039-000
electrical checks.
(L-shaped)

NA-3 Test Chart A FY9-9196-000 Used for checking and adjusting images.

Used for cleaning the mirror in the CCD

Mirror Cleaning unit.
-- FL2-9842-000
Tool The mirror cleaning tool is installed in the
reader unit. It is not a service tool.

Rank Description
A: Each service person must carry one.
9 Part numbers are subject to change without notice.

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Table 15 – Solvents and Oils

Type Uses Composition Remarks

• Keep away from flammable
• Fluoride-family hydrocarbon
materials.
To clean glass, plastic, • Alcohol
Alcohol • Purchase locally.
rubber, and external covers. • Surface activating agent
• Substitute: IPA (Isopropyl
• Water
Alcohol).
• Keep away from flammable
• Fluoride-family hydrocarbon
materials.
To clean metal, oil, and toner • Chlorine-family
Solvent • Purchase locally.
stains. hydrocarbon
• Substitute: MEK (Methyl
• Alcohol
Ethyl Ketone)

• Mineral oil-family lithium • MO-138S

Heat-Resistant
To lubricate fixing drive areas. soap • Tool Number: CK-0427
Grease
• Molybdenum disulfide (500 g/can)

Lubricating Tool Number: CK-0524

To lubricate machine areas. Mineral oil (Paraffin-family)
Oil (100 cc)

Lubricating To lubricate drive areas and Tool Number: CK-0551

Silicone oil
Oil friction areas. (20 g)

• Special oil
Lubricating • Special solid lubricating
To lubricate gears. Tool Number: HY9-0007
Oil (EM-50L) agent
• Lithium soap

Lubricating
To lubricate the scanner rail. Synthetic oil Tool Number: FY9-6029
Oil

To lubricate the edge of the

Conducting • Flourine poly wthyl
secondary transfer outer roller Tool Number: FY9-6008
Grease • Polytetra fluorine ethylene
and drum heater sliding area.

Conducting To lubricate the edge of the

Poly-ά (Alpha)-olefin Tool Number: FY9-6006
Grease secondary transfer inner roller

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M. Consumables
Consumables are all products and materials that are consumed with regular
use and cannot be reused. Such consumables include but are not limited to
paper, chemicals, and toner.

A number of factors are considered to determine the approximate yield

expectancy of a consumable item, including paper size and the amount of
coverage per page.

Note: All consumables shown in the table below are estimates for reference
purposes only, and are subject to change without notice.

Table 16 – Main Unit Consumables List

Part Number9
Estimated Life
Description Quantity Remarks
(copies/prints)55
Approximately
4251
176,000
Approximately
4245
GPR-42/43 172,000
4793B004AA 1
Drum Unit Approximately
4235
139,000 Based on 6% toner
Approximately coverage.
4225
138,000
Approximately
GPR-42 Black Toner49 4791B003AA 1
34,200
Approximately
GPR-43 Black Toner50 4792B003AA 1
30,200
9 Part numbers are subject to change without notice.
49 For the imageRUNNER ADVANCE 4251 and 4245 only.
50 For the imageRUNNER ADVANCE 4235 and 4225 only.

55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is subject to
change, depending on many factors, including, without limitation, the monthly copy volume, environment, type of image printed,
and how the customer handles the equipment.

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N. Consumable Parts
Consumable parts are defined as those parts having a limited life that will be
reached during a customer’s specific machine operation, and should then be
replaced as needed. Examples of consumable parts include, but are not
limited to, feed rollers and cleaner blades.

An estimated consumable parts list is provided in the table below to assist in

the initial parts/supplies planning. A consumable part’s life expectancy is
directly related to usage factors, such as paper size, paper quality,
environment, usage application, and machine maintenance. Therefore,
consumable parts do not have a warranty, and Canon USA cannot guarantee
a minimum life.

Note: All consumable parts shown in the table below are for reference
purposes only, and are subject to change without notice.

Table 17 – Main Unit Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Transfer Roller FC9-0693-000 1 240,000 pages

Separation Static
FM3-9296-000 1 240,000 pages
Eliminator

Developing Assembly FM4-9730-000 500,000 pages

Multi-Purpose Tray
FL3-1352-000 1 150,000 sheets
Pickup Roller
Multi-Purpose Tray
FL3-3469-000 1 150,000 sheets
Separation Pad
For the imageRUNNER
FM4-9733-000 1 240,000 pages
ADVANCE 4251
Main Fixing Assembly
For the imageRUNNER
FM4-9736-000 1 240,000 pages
ADVANCE 4245/4235/4225

Cassette Pickup Roller FB6-3405-000 2 150,000 sheets

Cassette Feed Roller FC6-7083-000 2 150,000 sheets

Cassette Separation
FC6-6661-000 2 120,000 sheets
Roller

Waste Toner Container FM3-9276-000 1 80,000 pages Based on 6% toner coverage

Air Filter FC0-3078-000 2 240,000 pages

9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

IMPORTANT:
WHEN REPLACING A FIXING MAIN UNIT, YOU MUST REMOVE THE DELIVERY
UPPER GUIDE ASSEMBLY (FM4-7295-000) AND DELIVERY LOWER GUIDE
ASSEMBLY
(FM4-7293-000) FROM THE OLD ONE, AND INSTALL THEM ON THE NEW ONE.

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Table 18 – DADF-AG1 Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Pickup Roller Unit FM3-6892-000 1 80,000 sheets

Separation Pad FL3-5538-000 1 80,000 sheets

Feed Guide (Dust

FL3-2942-000 1 40,000 sheets
Collection Tape)
Replace when the stamp gets
Stamp FC7-5465-000 1 7,000 sheets
too light.
9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

Table 19 – Inner Finisher-D1 Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Stapler FM4-2710-000 1 500,000 times

Offset Roller 4A3-1121-000 2 1,000,000 pages

Shutter Unit FL3-6043-000 1 1,000,000 pages

9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

Table 20 – Paper Deck Unit-B2 Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Pickup Roller (Front) FF5-7829-000 1 500,000 sheets

Pickup Roller (Rear) FF5-7830-000 1 500,000 sheets

Feed Roller FF5-7541-000 1 500,000 sheets

Separation Roller FB2-7777-000 1 500,000 sheets

9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

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Table 21 – Booklet Finisher-G1/Staple Finisher-G1 Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Stapler FM2-0665-000 1 500,000 times

Delivery Static Charge

FC5-3667-000 1 1,000,000 pages
Eliminator (L)
Delivery Static Charge
FC5-5571-000 1 1,000,000 pages
Eliminator (R)
Inlet Static Charge
FL2-0822-000 1 1,000,000 pages
Eliminator
Swing Guide (Inside
Static Charge 4F3-0929-000 1 1,000,000 pages
Eliminator)
Buffer Roller FC5-3442-000 2 1,000,000 pages

Return Roller (Rear) FC0-4740-000 1 1,000,000 pages

Return Roller (Front) FC0-4739-000 1 1,000,000 pages

For the Booklet Finisher-G1
Stitcher FL2-0846-000 2 100,000 times
only.
9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

Table 22 – Cassette Feeding Unit-AF1 Consumable Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Pickup Roller FB6-3405-000 1 150,000 sheets

Feed Roller FC6-7083-000 1 150,000 sheets

Separation Roller FC6-6661-000 1 120,000 sheets

9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

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O. Periodic Replacement Parts

Some parts of the machine must be maintained and replaced periodically to
ensure a specific level of machine performance. These parts can affect the
performance of the machine once they fail, even if there is no external change
or damage. Whenever possible, plan to replace these parts during a
scheduled service visit.

Table 23 – Periodic Replacement Parts List

Description Part Number9 Quantity Estimated Life55 Remarks

Air Filter FC0-3078-000 2 240,000 pages

9 Part numbers are subject to change without notice.
55 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is
subject to change, depending on many factors, including, without limitation, the monthly copy volume,
environment, type of image printed, and how the customer handles the equipment.

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P. Periodic Maintenance
The parts in the table below must be cleaned or adjusted periodically to ensure
a specific level of machine performance. Clean or adjust the parts at the
interval specified below.

Maintenance Interval
Item Every 40,000 Remarks
Every 120,000
Sheets or 6 As Necessary
Pages
Months
Transfer Guide Clean Wipe with a dry cloth.

Developing Roller Clean Wipe with a dry cloth.

Wipe with a dry cloth. If the

Fixing Inlet Guide Clean dirt does not come off, wipe
with alcohol.
Pre-Registration Static Wipe with a dry, lint-free
Clean
Elimination Fabric cloth.

Pickup Roller Clean DADF

Separation Roller Clean DADF

Separation Pad Clean DADF

Registration Roller Clean DADF

Feed Guide/Rib Clean DADF

Delivery Roller/Roller Clean DADF

Rollers/Slave Roller Clean DADF

Scrapers Clean DADF

Height of DADF Adjust DADF

Stream Reading Glass Clean Reader

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Q. Soft Counter
The imageRUNNER ADVANCE 4200 Series machines use soft counters to
track their functional copy use. The control panel displays up to six counters
on the Counter Status Check screen (when the Counter Check key on the
control panel is pressed). By default, the imageRUNNER ADVANCE 4200
Series machines display 4 out of 6 counters on the Counter Status Check
screen.

The table below indicates the default counter configurations of the

imageRUNNER ADVANCE 4200 Series machines displayed on the Counter
Status Check screen. For more information on the soft counter configurations,
see the imageRUNNER ADVANCE 4251/4245/4235/4225 Series Service
Manual. Specifically, refer to the Service Mode section of the Service Manual
that covers the setting under COPIER > OPTION > USER.

Table 24 – Soft Counter Configuration

Counter Description Default Display Default Switch

1 101: Total 1 On Fixed
56
2 103: Total (Large ) On
3 201: Copy (Total 1) On
May be changed via
56
4 203: Copy (Large ) On Service Mode setting to
any available counter.
5 Not displayed Off
6 Not displayed Off

The displayed counters can be changed, enabled, or disabled in the Service

Mode, except for Counter 1. Counter 1 cannot be changed under any
circumstances.

56 Refers to large size paper (when the paper length exceeds 14” (364 mm) in the paper feed direction).

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R. MEAP Counter
The MEAP application counter counts the number of prints and scans made
per MEAP application. You can view the MEAP counter by logging on to the
MEAP SMS (Service Management Service) Application/License Information
page via a Web browser. (The computer you are using must be connected to
the machine and network.) You can also view the MEAP counter from the
MEAP device. Press the Counter Check button on the device’s control panel,
and then press the MEAP Counter key on the touch panel display.

There are three types of MEAP applications:

• Applet: Contains a user interface on the touch panel display of the device.
Up to nine applet tabs can be displayed on the touch panel display
of the device.
• Servlet: Contains a remote, programmable user interface for the
application via a Web browser.
• Esplet: The application does not contain a user interface.

Each MEAP application has its own counter. There are 20 counters available
for MEAP applications on the imageRUNNER ADVANCE 4200 Series
machines. However, one of these 20 counters is used for Universal Send.

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X. Suggested End-User Customer Service Offerings

A. Monthly Copy/Print Volume
The maximum print/copy monthly volume is the maximum number of pages
the machine can produce within a one-month period (based on letter size
paper). However, the device should not be used to produce the maximum
number of pages, or a greater volume, on a consistent monthly basis.

The optimum performance range is the volume range that the equipment was
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.

Table 25 – Monthly Copy/Print Volume

Maximum Monthly Copy/Print

Model Optimum Performance Range
Volume
imageRUNNER ADVANCE 4251 Approximately 5,000 to 65,000 Up to 215,000 copies/prints
imageRUNNER ADVANCE 4245 Approximately 5,000 to 65,000 Up to 170,000 copies/prints
imageRUNNER ADVANCE 4235 Approximately 5,000 to 45,000 Up to 135,000 copies/prints
imageRUNNER ADVANCE 4225 Approximately 3,000 to 40,000 Up to 95,000 copies/prints

B. Limited Warranty Support

1. End-User Limited Warranty Conditions
Ninety (90) days after delivery to the original purchaser or 100,000
prints/copies, or a combination of both, whichever comes first.

This limited warranty covers the product accessories. For detailed

warranty information, please refer to the imageRUNNER ADVANCE
4251/4245/4235/4225 Limited Warranty located in the Appendix.

Note: There is no warranty on any consumable items or consumable

parts, such as paper, toner, chemicals, or pick-up rollers.

2. GPR-42/43 Drum Unit Limited Warranty

Full Credit: 30 days from the date of the original purchase.

For detailed warranty information, please refer to the GPR-42/43 Drum

Unit Limited Warranty located in the Appendix.

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3. Flat-Rate Program
The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line
dealers as compensation for warranty expenses that they may incur.
Dealers who purchase an imageRUNNER ADVANCE 4200 Series device
will receive a Flat-Rate Program credit during the month following their
purchase. This credit covers the dealer’s cost of defective parts and
drums with a dealer cost under $300.00 that have been replaced during
the term of the end-user’s Limited Warranty.

The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures. The
flat-rate credit is a percentage of your eligible machine purchases, drums,
and accessories. Flat-rate credits are posted monthly in the CNA (Canon
Network Access) section of Canon USA’s ISG Central Web site. Refer to
the Online Limited Warranty Credit Inquiry section for more information.

Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.

To request a part reimbursement credit, complete the e-Tag warranty

claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the e-Tag section of this
Service Guide for further details and instructions.

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Additional information on the Flat-Rate Program is located on the Canon

USA’s e-Support Web site at http://www.support.cusa.canon.com, as
shown in Figure 3.

Figure 3 – e-Support: Flat-Rate Program

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4. Warranty Parts for Repair

The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
Each circuit board is live tested and updated to the latest firmware
version prior to returning it to your dealership.

Parts specified on the Canon USA Repairable Parts List must be prepaid
and shipped directly to one of the following Authorized Parts Repair
Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable
Parts List. See Figure 4 – e-Support: Authorized Parts Repair Facilities
for more details.

Hytec Dealer Services, Inc. Nation-Wide Repair Service, Inc.

3600 Vineland Road (Suite 121) 16151 Foster Street
Orlando, FL 32811 Overland Park, KS 66085
Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001 Fax: 1-913-631-8372
Fax: 1-407-297-4310

Repairable parts (under warranty) are repaired free-of-charge by the

APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.

If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your
account.

To check the status of your part, please contact the APRF.

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The Repairable Parts List index is in the Warranty section of the

e-Support Center Web site at http://www.support.cusa.canon.com Select
from the Repairable Parts List, as shown below, for the most current list.

Figure 4 – e-Support: Authorized Parts Repair Facilities

Warranty Parts over $300.00 that are not on the Repairable Parts List

All original defective parts with a dealer cost valued over $300.00, that
are not specified on the Repairable Parts List, must be submitted to
Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a
handwritten or computer-generated copy of the machine’s service history.

Canon Virginia, Inc.

12000 Canon Boulevard
Newport News, VA 23606
Attention: Warranty Returns

The service history log must include the following:

• Dealer Name • Part Description
• Machine’s Installation Date • Date Part Was Removed
• Machine’s Serial Number • Machine Copy Count
• Part Number • Reason for Removal
• Work Performed (Highlight Current Service Call)

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5. e-Tag
e-Tag is an electronic limited warranty claim form that is completed
online, printed out, and accompanied by the original defective part or
defective drum that is being returned to the Warranty Control Section for
warranty compensation.

The e-Tag warranty claim form can be accessed in the Warranty section
of the e-Support Center Web site at http://www.support.cusa.canon.com.

Figure 5 – e-Support: e-Tag

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To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.

Figure 6 – e-Support: e-Tag Claim Console

A copy of the e-Tag warranty claim form and the machine’s service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.

The service history log can be handwritten or computer-generated, and

must include the following information:

• Dealer Name • Part Description

• Machine’s Installation Date • Date Part Was Removed
• Machine’s Serial Number • Machine Copy Count
• Part Number • Reason for Removal
• Work Performed (Highlight Current Service Call)

For defective drums, ship the drum to the address provided on the bottom
of the e-Tag warranty claim form, accompanied by a copy of the e-Tag
warranty claim form, the machine’s service history log, a “before” sample
copy that depicts the problem, and an “after” sample copy that shows that
the problem has been resolved.

After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.

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6. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,
download, and print the details of your e-Tag and Flat-Rate Program
credits on the CNA (Canon Network Access) Web site.

a. e-Tag Inquiry
To view your e-Tag warranty claim credits online, log on to the ISG
Central Web site at http://www.isgcentral.cusa.canon.com, and select
“Canon Network Access (CNA)”, as shown below.

Figure 7 – ISG Central

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On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag
Warranty claims search, as shown in the following screen shots.

Figure 8 – CNA: Warranty Credit Inquiry

Figure 9 – CNA: e-Tag Warranty Claims Search

To check the status of the e-Tag warranty claims already submitted:

Go to the e-Tag Warranty Claim Console, as shown at the bottom of

the screen shot in Figure 6 – e-Support: e-Tag Claim Console. This
console enables you to check the status of your claims. To view the
details of the e-Tag limited warranty claim form, double-click any
record.

Note: e-Tag warranty claims are connected to the e-Support ID

number that is entered. Therefore, it is highly recommended that only
one person enter and manage the e-Tag warranty claims from your
dealership.

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b. Flat-Rate Inquiry
To view your Flat-Rate warranty reimbursements online, log on to the
ISG Central Web site at http://www.isgcentral.cusa.canon.com, and
select “Canon Network Access (CNA)”, as shown below.

Figure 10 – ISG Central

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On the CNA Web site, select “Warranty Credit Inquiry”, and then
select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate
Warranty claims search, as shown in the following screen shots.

Figure 11 – CNA: Warranty Credit Inquiry

Figure 12 - CNA: Flat-Rate Warranty Reimbursement Search

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XI. Product Technical Support Offerings

A. Dealer Support Requirements
imageRUNNER ADVANCE 4200 Series Technical Training is required to
receive technical support for these machines. Refer to the Canon USA
Technical Support Center section for further details.

To ensure that every dealer receives the highest level of support and help to
resolve the end user’s problems quickly and accurately, we recommend the
following to maximize your technical support request:
• Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24
hours a day, 7 days a week) before calling Canon USA’s TSC (Technical
Support Center), since your concern may have already been addressed
and documented.
• Have your Support ID number ready when you call the TSC, and make
sure that you are where the engine or application is located and accessible.
This dramatically improves the TSC’s ability to help troubleshoot the
problem, and eliminate the “guesswork” when answering a specific
question. This also helps to supply you with answers that are more
accurate.
• Provide the serial number of the installed engine or application you want to
troubleshoot. While the serial number is required to access support, it also
provides the Support Specialist with information about previous calls for
support.
• Make sure to provide environment-specific information, and any other
site-specific variables.
• Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA’s TSC. Accurate
profile information enables you to contact support personnel faster, and is
necessary, if more information is required from the caller later.
• At the completion of each call, a ticket number is provided. If the Support
Specialist does not provide a number, the caller should ask for it.
• Have a Dealer Technician or Systems Engineer call Canon USA with what
resolved your issue. This information is helpful, and enables a Support
Specialist to assist other callers who may have the same problem.

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B. Canon USA Support Offerings

The following support offerings were established to deliver high-quality, timely
technical support services, and product information to Canon dealerships.
These support services cover areas, such as system and user software,
networking and connectivity issues, electro-mechanical operations, and other
hardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time-sensitive call escalation process for all
authorized imageRUNNER ADVANCE 4200 Series dealers. The TSC is
the single-point of entry for this process. The hours of operation for live,
nationwide, toll-free support are Monday to Friday, 9 AM to 6 PM EST.
Once a call is placed to the TSC and information is logged into the call
management system, a case number is assigned to the call. Every effort
is made to resolve the problem during the call. Calls that cannot be
resolved during the initial call and require escalation, must follow the
process below. The status of all escalated cases can be viewed via
e-Support or by calling the TSC.

Canon USA’s TSC support responsibilities are as follows:

• The contracted servicing dealer solely provides all technical support
for the end-user.
• The Canon USA TSC is the central contact/escalation for the
reporting of all known outstanding hardware and software issues to
Canon USA’s engineering and software development groups.
• The Canon USA TSC is available to all Authorized Dealers, Systems
Engineers, and Technicians who have successfully completed the
training program.
• The TSC provides technical information regarding all Canon
associated hardware and software products.
• The TSC deploys, as required through proper escalation procedures,
all on-site Canon USA Digital Solutions Specialists and Systems
Engineers.

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Table 26 – Canon USA Support Escalation Flow Chart

Canon
imageRUNNER ADVANCE 4200
Series End-User

End-User Contacts
Servicing Dealer

Servicing Dealer Contacts Status

Canon USA TSC Modify

Canon USA
Technical Support Center Update Case
1-800-528-2830

Canon USA
Digital Solutions Specialist & Update Case
Systems Engineers

Canon USA Update Case

Engineering

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2. NAVI
NAVI is a computer-based application that is designed to function as both
an information resource and diagnostic tool for Canon dealership
technicians (equipped with a laptop) or dealer in-house help desk
environments.

Figure 13 – NAVI: Login Screen

Figure 14 – NAVI: Main Screen

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a. Benefits
• Improves the time to resolution for the more challenging technical
situations faced in the field.
• Increases customer satisfaction by increasing the number of first
visit problem resolutions, thereby reducing the number of required
second visits.
• Reduces the chances of incorrect or unnecessary parts usage with
NAVI’s diagnostic abilities and reference information.
• Enables device engine reporting to aid in service costs forecasting.

b. Features
• Detects the device’s engine status.
• Enables you to research a knowledge base of known problem
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established).
• Provides access to model servicing information, such as work
procedures and electromechanical component references.
• Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM.
• Provides a link to Canon Service Tools, such as the SST (Service
Support Tool) and PDL Downloader.
• Enables you to access the machine’s Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial or
default values).
• Enables you to adjust the machine’s error and jam thresholds.
• Enables you to lookup replacement parts via a Web browser.

c. Getting Started with NAVI

i. Participate in Training
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The NAVI
e-Learning course is interactive, and contains guided simulations
that show the technician how to use NAVI to service, maintain, and
troubleshoot Canon devices. Technicians taking the NAVI
e-Learning course will also learn how to make NAVI an integral
part of their tool kit.

After the successful completion of the NAVI e-Learning course,

technicians can begin to use NAVI as the tool to help them resolve
field issues in a timely manner.

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ii. Get the NAVI Files

There are two ways to get the files to start using NAVI:
• Download the necessary files from the e-Support Web site
free-of-charge. It is recommended to download these files via a
high-speed Internet connection, as the files are large.
• Purchase the NAVI Catch-Up CD Set. The Catch-Up CD Set
contains the basic NAVI program, documentation, and model
files to add previously introduced models to a computer with
NAVI installed.

iii. Install NAVI and Use the Program

Use the following procedure to install and use NAVI:
• Install the core NAVI program and any patches.
• Add model support, as necessary.
• Add any updated model case data.
• If you have previously issued technical documentation on
CD-ROMs, you can link these files with NAVI.

d. Updates
Continuous updates to each imageRUNNER ADVANCE model’s
Update Data Pack are available for download from the e-Support Web
site free-of-charge.

e. NAVI Support
For additional details and information on NAVI, refer to the NAVI
mini-home page on the e-Support Web site, located in the “Tech
Support” tab.

Figure 15 – e-Support: NAVI’s Mini-Home Page

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3. Internet Support
a. Canon USA’s e-Support Center Web Site
Canon USA’s Engineering Services and Solutions Division provides
high-quality e-Support via the Internet, and is only available for Canon
USA’s Authorized Servicing Dealers.

Canon USA’s e-Support is designed to provide Systems Engineers

and Technicians access to technical support information via the
Worldwide Web.

The following functions and information can be accessed:

• Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail message
• Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download firmware and software drivers
• Track and modify logged cases
• Review all open cases

To access e-Support, you must first register for an e-Support ID

Number. To register for an e-Support ID number, go to the Canon
USA’s e-Support Center Web site at
http://www.support.cusa.canon.com. Click on the “Register” button,
and follow the instructions. This service is available at no additional
charge to all authorized dealers.

Figure 16 – e-Support: Login Screen

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b. Canon USA’s ISG Central Web Site

Complete Service Guide versions are available on the Canon USA’s
ISG Central Web site (http://isgcentral.cusa.canon.com).

Access is limited to an Authorized Dealer’s Management staff. Please

contact your Dealer Administrator to request access to the
Engineering Services and Solutions section of ISG Central.

Figure 17 – ISG Central: Login Screen

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When an end-user logs on to the ISG Central Web site, he/she must
select the “Engineering Services & Solutions” button to access the
Service Guides area of the Web site, as shown below.

Figure 18 – ISG Central: Engineering Services & Solutions Web Page

Figure 19 – ISG Central: Engineering Services and Solutions Service

Guides Area

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XII. Appendix
A. Specifications
Note: All specifications are for reference purposes only, and are subject to
change without notice.

Table 27 – imageRUNNER ADVANCE 4200 Series Main Unit Specifications

Specifications
Item imageRUNNER ADVANCE
4251 4245 4235 4225
Type Desktop
Reproduction Method Laser Dry Electrostatic Transfer
Developing System Dry Single Component Projection Developing System
Fixing System Advanced RAPID Fusing Technology
Standard 1 GB + 256 MB
Printer Memory
Maximum 1 GB + 768 MB
Standard 160 GB
Hard Disk Drive
Maximum 1 TB
Approximately 3.7 Approximately
First Copy Output Time (LTR) Approximately 3.8 seconds
seconds 5.2 seconds
Warm Up Time From Power ON Approximately 30 seconds4
(at a room temp.
of 68°F (20°C)) From Sleep Mode Approximately 10 seconds
Resolution for Reading Up to 600 dpi x 600 dpi
Resolution for Writing Up to 1,200 dpi x 1,200 dpi
Halftone 256 Gradations
Acceptable Originals Sheet, book, three-dimensional objects (up to 4 lb (2 kg))
LGL, LTR, LTRR, STMTR, EXEC, and Custom Size
Paper Drawer 1 (5 1/2” x 7 1/8” to 11 3/4” x 15 3/8” (140 mm x 182 mm to 297 mm x
390 mm))
Paper Sizes 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and Custom Size
Paper Drawer 2
(5 1/2” x 7 1/8” to 11 3/4” x 17” (140 mm x 182 mm to 297 mm x 432 mm))
11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size (3 7/8” x 5 7/8” to
Multi-Purpose Tray
11 3/4” x 17” (99 mm x 148 mm to 297 mm x 432 mm)), and Envelopes
Plain 1 (16 lb bond (60 g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)),
Paper Drawers Recycled, Color, Pre-Punched, Heavy 1 (25 to 28 lb bond (91 to 105 g/m2)),
and Heavy 2 (29 to 34 lb bond (106 to 128 g/m2))
Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60 g/m2)),
Paper
Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled, Color, Pre-Punched,
Weight/Type
Heavy 1 (25 to 28 lb bond (91 to 105 g/m2)), and Heavy 2 (29 to 34 lb bond
Multi-Purpose Tray
(106 to 128 g/m2)), Heavy 3 (35 lb bond to 60 lb cover (129 to 163 g/m2)),
Heavy 4 (61 to 80 lb cover (164 to 220 g/m2)), Tracing, Bond, Labels,
Transparency, and Envelopes
Approximately 680 sheets (17 lb bond (64 g/m2)),
Paper Drawers
Paper Capacity Approximately 550 sheets (21 lb bond (80 g/m2))
2
Multi-Purpose Tray Approximately 80 sheets (21 lb bond (80 g/m ))
4 When the Quick Startup Settings for Main Power mode is set to ‘Off’. If the Quick Startup Settings for Main Power
mode is set to ‘On’, the Warm Up Time from Power ON is approximately 10 seconds.

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Table 27 – imageRUNNER ADVANCE 4200 Series Main Unit Specifications

Continued

Specifications
Item imageRUNNER ADVANCE
4251 4245 4235 4225
1:0.78 (LGL → LTR)
1.0.73 (11” x 17” → LGL, 11” x 15” → LTR)
Reduction 1.0.64 (11” x 17” → LTR)
1.0.50 (11” x 17” → STMT)
1.0. 25
Magnification 1.1.21 (LGL → 11” x 17”)
1.1.29 (LTR → 11” x 17”)
Enlargement
1.2.00 (STMT → 11” x 17”)
1.4.00
Copy Ratio 25% to 400% (in 1% increments)
11” x 17” 25 22 22 15
Copy Speed57
(Except When LGL 25 25 25 13
Paper Is Fed from LTR 51 45 35 25
the Multi-Purpose LTRR 37 32 32 17
Tray)
STMTR 20 20 20 17
(Sheets/Minute)
EXEC 51 45 35 25
Top: 1/8” (2.5 mm)
Margin Left/Right: 1/8” (2.5 mm)
Bottom: 1/8” (2.5 mm) or Custom Size: 1/4” (5.5 mm)
Multiple Copies 1 to 999 sheets
Approximately Approximately Approximately Approximately
Noise (When Printing)
76.85 dB 74.75 dB 71.25 dB 67.75 dB
120 V AC, 60 Hz, 120 V AC, 60 Hz,
Power Requirements 120 V AC, 60 Hz, 9.3 A
10.4 A 7.0 A
Plug NEMA 5-15
Power Maximum Approximately 1.5 kW
Consumption Sleep Mode Approximately 1.0 W
Approximately Approximately
Dimensions (H x W x D) 35 1/2” x 22 1/4” x 27 7/8” 30 1/4” x 22 1/4” x 27 5/8”
(909 mm x 565 mm x 708 mm) (769 mm x 565 mm x 700 mm)
Approximately 34 1/2" x 27 7/8” Approximately 34 1/2" x 27 5/8”
Installation Space (W x D) (876 mm x 708 mm) (When the multi- (876 mm x 700 mm) (When the multi-
purpose tray is extended) purpose tray is extended)
Weight
(Including the DADF and Approximately 172 lb (77.9 kg) Approximately 154 lb (70 kg)
Consumables)

57 The copy speed may vary, depending on the paper type and paper size settings, and the sending method. When the machine is
copying continuously, adjustments in machine temperature or image quality may cause machine operations to pause or slow
down.

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Table 28 – DADF-AG1 Specifications

The DADF-AG1 is standard equipment on the imageRUNNER ADVANCE 4251 and

4245, and optional for the imageRUNNER ADVANCE 4235 and 4225.

Item Specifications

Size 11” x 17”, LGL, LTR, LTRR, and STMT

Size and Weight
of Originals B&W Original: 1-sided scanning: 11 to 34 lb bond (42 to 128 g/m2))
Weight 2-sided scanning 13 to 34 lb bond (50 to 128 g/m2))
Color Original: 17 to 34 lb bond (64 to 128 g/m2))
Original Tray Capacity Up to 100 sheets (20 lb bond (80 g/m2))
B&W at 600 dpi:
imageRUNNER ADVANCE 4251: Approximately 51 ipm
Simplex imageRUNNER ADVANCE 4245: Approximately 45 ipm
Original Scanning Copying imageRUNNER ADVANCE 4235: Approximately 35 ipm
Speed (LTR, imageRUNNER ADVANCE 4225: Approximately 25 ipm
Sheets/Minute) Duplex B&W at 600 dpi: Approximately 17 ipm
Simplex B&W at 600 dpi or B&W/Full Color at 300 dpi: Approximately 51 ipm
Scanning
Duplex B&W at 600 dpi or B&W/Full Color at 300 dpi: Approximately 17 ipm
Power Source From the main unit.
Power Consumption (from the DADF) Approximately 34 W
Dimensions (H x W x D) 5 1/2” x 22 1/4” x 21 1/4” (140 mm x 565 mm x 540 mm)
Weight Approximately 17 lb (7.9 kg)

Table 29 – Cassette Feeding Unit-AF1 (Optional) Specifications

Item Specifications
11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and Custom Size
Paper Sizes
(5 1/2” x 7 1/8” to 11 3/4” x 17” (140 mm x 182 mm to 297 mm x 432 mm))
550 sheets x 2 cassettes (20 lb bond (80 g/m2))
Paper Drawer Capacity
680 sheets x 2 cassettes (17 lb bond (64 g/m2))
Power Source From the main unit.

Maximum Power Consumption Approximately 30 W

Dimensions (H x W x D) 9 3/4” x 22 1/4” x 25 5/8” (248 mm x 565 mm x 650 mm)

Weight Approximately 61 lb (27.5 kg)

Table 30 – Envelope Feeder Attachment-D1 (Optional) Specifications

Item Specifications

Acceptable Envelopes COM10 No. 10, Monarch, DL, ISO-C5

Up to 50 envelopes (or envelopes stacked to approximately 1 1/4”
Capacity
(30 mm) high)
Feeding Speed Approximately 10 copies per minute

Dimensions (H x W x D) 3 1/4” x 17 1/4” x 12 1/8” (81 mm x 439 mm x 307 mm)

Weight Approximately 2.6 lb (1.2 kg)

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Table 31 – Paper Deck Unit-B2 (Optional) Specifications

Item Specifications

Paper Sizes LTR

Up to 3,000 sheets (17 lb bond (64 g/m2)), or
Paper Capacity
Up to 2,700 sheets (21 lb bond (80 g/m2))
Power Source From the main unit.

Maximum Power Consumption Approximately 35 W

Dimensions (H x W x D) 18 5/8” x 14 5/8” x 23 3/4” (473 mm x 372 mm x 603 mm)

Weight Approximately 81.6 lb (37 kg)

imageRUNNER ADVANCE 4251/4245:
36 7/8” x 27 7/8” (937 mm x 708 mm)
Installation Space Including the
Main Unit (W x D)
imageRUNNER ADVANCE 4235/4225:
36 7/8” x 27 5/8” (937 mm x 700 mm)

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Table 32 – Staple Finisher-G1 (Optional) Specifications

Item Specifications
Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size
(3 7/8” x 5 7/8” to 11 3/4” x 17” (99 mm x 148 mm to 297 mm x 432
mm)), and Envelopes

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Paper Size/Weight/Type Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60
g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Pre-Punched, Bond, Heavy 1 (25 to 28 lb bond (91 to
105 g/m2)), Heavy 2 (29 to 34 lb bond (106 to 128 g/m2)),
Heavy 3 (35 lb bond to 60 lb cover (129 to 163 g/m2)), Heavy 4
(61 to 80 lb cover (164 to 220 g/m2)), Tracing, Labels,
Transparency, and Envelopes
No Finishing Set, Collate, or Group Mode Set
LTR and EXEC: 1,300 sheets (or 7 3/8” (188 mm) in height)

11” x 17”, LGL, LTRR, STMTR: 650 sheets (or 3 3/4” (96 mm) in
height)

Collate + Offset or Group + Offset Set

LTR and EXEC: 1,300 sheets (or 7 3/8” (188 mm) in height)

11” x 17”, LGL, LTRR: 650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode Set

Capacity Per Tray (Upper)
LTR and EXEC: 1,300 sheets/30 sets (or 7 3/8” (188 mm) in
height)

11” x 17”, LGL, LTRR: 650 sheets/30 sets (or 3 3/4” (96 mm) in
height)

No Finishing Set, Collate, or Group Modes with Different Paper Sizes

650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode with Different Paper Sizes

650 sheets/30 sets (or 3 3/4” (96 mm) in height)

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Table 39 – Staple Finisher-G1 (Optional) Specifications Continued

Item Specifications
No Finishing Set, Collate, or Group Mode Set
LTR and EXEC: 1,700 sheets (or 9 5/8” (243 mm) in height)

11” x 17”, LGL, LTRR, STMTR: 650 sheets (or 3 3/4” (96 mm) in height)

Collate + Offset or Group + Offset Set

LTR and EXEC: 1,700 sheets (or 9 5/8” (243 mm) in height)

11” x 17”, LGL, LTRR: 650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode Set

Capacity Per Tray (Lower)
LTR and EXEC: 1,700 sheets/30 sets (or 9 5/8” (243 mm) in
height)

11” x 17”, LGL, LTRR: 650 sheets/30 sets (or 3 3/4” (96 mm) in height)

No Finishing Set, Collate, or Group Modes with Different Paper Sizes

650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode with Different Paper Sizes

650 sheets/30 sets (or 3 3/4” (96 mm) in height)

LTR and EXEC:
50 sheets (14 to 22 lb bond (52 to 81 g/m2))
30 sheets (22 to 28 lb bond (82 to 105 g/m2))
2 sheets (29 to 80 lb cover (106 to 220 g/m2))

Maximum Stapling 11” x 17”, LGL, and LTRR:

Capacity/Available Staple Size
30 sheets (14 to 22 lb bond (52 to 81 g/m2))
20 sheets (22 to 28 lb bond (82 to 105 g/m2))
2 sheets (29 to 80 lb cover (106 to 220 g/m2))

Corner Staple and Double Staple: 11” x 17”, LGL, LTR, LTRR, and EXEC

Power Source From the main unit.

Maximum Power Consumption Approximately 85 W
43 1/4” x 25 1/2” x 25 1/2” (1,097 mm x 646 mm x 646 mm)
Dimensions (H x W x D)
(When the auxiliary tray is extended.)
Weight Approximately 101 lb (46 kg)
imageRUNNER ADVANCE 4251/4245:
60” x 27 7/8” (1,524 mm x 708 mm)
(When the multi-purpose tray and auxiliary tray are extended)

64 3/8” x 27 7/8” (1,631 mm x 708 mm)

(When the External 2/3 Hole Puncher-B2 is attached, and the
multi-purpose tray and auxiliary tray are extended)
Installation Space Including the
Main Unit (W x D)
imageRUNNER ADVANCE 4235/4225:
60” x 27 5/8” (1,524 mm x 700 mm)
(When the multi-purpose tray and auxiliary tray are extended)

64 3/8” x 27 7/8” (1,631 mm x 700 mm)

(When the External 2/3 Hole Puncher-B2 is attached, and the
multi-purpose tray and auxiliary tray are extended)

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Table 33 – Booklet Finisher-G1 (Optional) Specifications

Item Specifications
Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size
(3 7/8” x 5 7/8” to 11 3/4” x 17” (99 mm x 148 mm to 297 mm x 432
mm)), and Envelopes

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Paper Size/Weight/Type Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60
g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Pre-Punched, Bond, Heavy 1 (25 to 28 lb bond (91 to
105 g/m2)), Heavy 2 (29 to 34 lb bond (106 to 128 g/m2)),
Heavy 3 (35 lb bond to 60 lb cover (129 to 163 g/m2)), Heavy 4
(61 to 80 lb cover (164 to 220 g/m2)), Tracing, Labels,
Transparency, and Envelopes
No Finishing Set, Collate, or Group Mode Set
LTR and EXEC: 1,300 sheets (or 7 3/8” (188 mm) in height)

11” x 17”, LGL, LTRR, STMTR: 650 sheets (or 3 3/4” (96 mm) in
height)

Collate + Offset or Group + Offset Set

LTR and EXEC: 1,300 sheets (or 7 3/8” (188 mm) in height)

11” x 17”, LGL, LTRR: 650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode Set

Capacity Per Tray (Upper)
LTR and EXEC: 1,300 sheets/30 sets (or 7 3/8” (188 mm) in
height)

11” x 17”, LGL, LTRR: 650 sheets/30 sets (or 3 3/4” (96 mm) in
height)

No Finishing Set, Collate, or Group Modes with Different Paper Sizes

650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode with Different Paper Sizes

650 sheets/30 sets (or 3 3/4” (96 mm) in height)

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Table 33 – Booklet Finisher-G1 (Optional) Specifications Continued

Item Specifications
No Finishing Set, Collate, or Group Mode Set
LTR and EXEC: 1,700 sheets (or 9 5/8” (243 mm) in height)

11” x 17”, LGL, LTRR, STMTR: 650 sheets (or 3 3/4” (96 mm) in height)

Collate + Offset or Group + Offset Set

LTR and EXEC: 1,700 sheets (or 9 5/8” (243 mm) in height)

11” x 17”, LGL, LTRR: 650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode Set

Capacity Per Tray (Lower)
LTR and EXEC: 1,700 sheets/30 sets (or 9 5/8” (243 mm) in
height)

11” x 17”, LGL, LTRR: 650 sheets/30 sets (or 3 3/4” (96 mm) in height)

No Finishing Set, Collate, or Group Modes with Different Paper Sizes

650 sheets (or 3 3/4” (96 mm) in height)

Staple Mode with Different Paper Sizes

650 sheets/30 sets (or 3 3/4” (96 mm) in height)

LTR and EXEC:
50 sheets (14 to 22 lb bond (52 to 81 g/m2))
30 sheets (22 to 28 lb bond (82 to 105 g/m2))
2 sheets (29 to 80 lb cover (106 to 220 g/m2))

Maximum Stapling 11” x 17”, LGL, and LTRR:

Capacity/Available Staple Size 30 sheets (14 to 22 lb bond (52 to 81 g/m2))
20 sheets (22 to 28 lb bond (82 to 105 g/m2))
2 sheets (29 to 80 lb cover (106 to 220 g/m2))

Corner Staple and Double Staple: 11” x 17”, LGL, LTR, LTRR, and EXEC

11” x 17”, LGL, and LTRR:

Available Saddle Stitch Capacity/Size 16 sheets (16 to 22 lb bond (60 to 81 g/m2))
10 sheets (22 to 28 lb bond (82 to 105 g/m2))
Power Source From the main unit.
Maximum Power Consumption Approximately 113 W
43 1/4” x 30 1/8” x 25 1/2” (1,097 mm x 766 mm x 646 mm)
Dimensions (H x W x D)
(When the auxiliary tray is extended.)
Weight Approximately 165 lb (75 kg)
imageRUNNER ADVANCE 4251/4245:
64 5/8” x 27 7/8” (1,642 mm x 708 mm)
(When the multi-purpose tray and auxiliary tray are extended)

68 7/8” x 27 7/8” (1,749 mm x 708 mm)

(When the External 2/3 Hole Puncher-B2 is attached, and the
multi-purpose tray and auxiliary tray are extended)
Installation Space Including the
Main Unit (W x D)
imageRUNNER ADVANCE 4235/4225:
64 5/8” x 27 5/8” (1,642 mm x 700 mm)
(When the multi-purpose tray and auxiliary tray are extended)

68 7/8” x 27 7/8” (1,749 mm x 700 mm)

(When the External 2/3 Hole Puncher-B2 is attached, and the
multi-purpose tray and auxiliary tray are extended)

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Table 34 – External 2/3 Hole Puncher-B2 (Optional) Specifications

Item Specifications
Size: Two Holes: LGL and LTRR
Three Holes: 11” x 17” and LTR

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Paper Size/Weight/Type Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60
g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Bond, Heavy 1 (25 to 28 lb bond (91 to 105 g/m2)),
Heavy 2 (29 to 34 lb bond (106 to 128 g/m2)), Heavy 3 (35 lb
bond to 60 lb cover (129 to 163 g/m2)), Heavy 4 (61 to 80 lb
cover (164 to 220 g/m2))
Two Holes: 1/4” (6.5 mm)
Punch Hole Quantity and Diameter
Three Holes: 3/8” (8 mm)
Two Holes: 2 3/4” (70 mm)
Distance between Punch Holes
Three Holes: 4 1/4” (108 mm)
Two Holes: Approximately 10,000 sheets (21 lb bond (80 g/m2))
Punch Waste Tray Capacity
Three Holes: Approximately 3,000 sheets (21 lb bond (80 g/m2))

Power Source From the main unit.

Dimensions (H x W x D) 35 3/4” x 4 1/4” x 24 1/2” (908 mm x 107 mm x 623 mm)

Weight Approximately 15.9 lb (7.2 kg)

Table 35 – Inner Finisher-D1 (Optional) Specifications

Item Specifications
Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and Envelopes

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond

Paper Size/Weight/Type (60 g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Pre-Punched, Bond, Heavy 1 (25 to 28 lb bond (91 to
105 g/m2)), Heavy 2 (29 to 34 lb bond (106 to
128 g/m2)), Heavy 3 (35 lb bond to 60 lb cover (129 to
163 g/m2)), Heavy 4 (61 to 80 lb cover (164 to 220 g/m2)),
Tracing, Labels, Transparency, and Envelopes
No Finishing Set, Collate, Group, Collate + Offset, or Group + Offset
Mode Set
LTR and EXEC: 1,000 sheets (or 4 7/8” (125 mm) in height)

11” x 17”, LGL, LTRR, STMTR: 500 sheets (or 2 1/2” (62.5 mm) in
height)

Staple Mode Set

Capacity Per Tray (Standard Tray) LTR and EXEC: 30 sets (or 4 7/8” (125 mm) in height)

11” x 17”, LGL, LTRR: 30 sets (or 2 1/2” (62.5 mm) in height)

No Finishing Set, Collate, or Group Mode with Different Paper Sizes

500 sheets (or 2 1/2” (62.5 mm) in height)

Staple Mode with Different Paper Sizes

30 sets (or 2 1/2” (62.5 mm) in height)

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Table 35 – Inner Finisher-D1 (Optional) Specifications Continued

Item Specifications
No Finishing Set, Collate, Group, Collate + Offset, or Group + Offset
Mode Set
11” x 17”, LGL, LTR, LTRR, EXEC, STMTR:
100 sheets (or 1/2” (12.5 mm) in height)

Staple Mode Set

Capacity Per Tray (Inner Finisher 11” x 17”, LGL, LTR, LTRR, EXEC:
Additional Tray-A1) 15 sets (or 3/8” (8.1 mm) in height)

No Finishing Set, Collate, or Group Mode with Different Paper Sizes

100 sheets (or 1/2” (12.5 mm) in height)

Staple Mode with Different Paper Sizes

15 sets (or 3/8” (8.1 mm) in height)

Corner Staple and Double Staple Mode:

LTR and EXEC:

50 sheets (14 to 22 lb bond (52 to 81 g/m2))
30 sheets (22 to 28 lb bond (82 to 105 g/m2))
Maximum Stapling
2 sheets (29 to 80 lb cover (106 to 220 g/m2))
Capacity/Available Staple Size
11” x 17”, LGL, and LTRR:
30 sheets (14 to 22 lb bond (52 to 81 g/m2))
20 sheets (22 to 28 lb bond (82 to 105 g/m2))
2 sheets (29 to 80 lb cover (106 to 220 g/m2))

Power Source From the main unit.

Maximum Power Consumption Approximately 49 W

11 3/8” x 27 1/2” x 21 7/8” (295 mm x 697 mm x 554 mm)

Dimensions (H x W x D)
(When the auxiliary tray is extended.)
Approximately 29.8 lb (13.5 kg)
Weight
(When the optional Inner Finisher Additional Tray-A1 is attached.)
imageRUNNER ADVANCE 4251/4245:
41 1/2” x 27 7/8” (1,054 mm x 708 mm)
(When the multi-purpose tray and auxiliary tray are extended.)

45 7/8” X 27 7/8” (1,164 mm x 708 mm)

(When the optional Inner 2/3 Hole Puncher-A1 is attached, and the
multi-purpose tray and auxiliary tray are extended.)
Installation Space Including the
Main Unit (W x D)
imageRUNNER ADVANCE 4235/4225:
41 1/2” X 27 5/8” (1,054 mm x 700 mm)
(When the multi-purpose tray and auxiliary tray are extended.)

45 7/8” x 27 5/8” (1,164 mm x 700 mm)

(When the optional Inner 2/3 Hole Puncher-A1 is attached, and the
multi-purpose tray and auxiliary tray are extended.)

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Table 36 – Inner Finisher Additional Tray-A1 (Optional) Specifications

Item Specifications
Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, and Envelopes

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond

Paper Size/Weight/Type (60 g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Pre-Punched, Bond, Heavy 1 (25 to 28 lb bond (91 to
105 g/m2)), Heavy 2 (29 to 34 lb bond (106 to
128 g/m2)), Heavy 3 (35 lb bond to 60 lb cover (129 to
163 g/m2)), Heavy 4 (61 to 80 lb cover (164 to 220 g/m2)),
Tracing, Labels, Transparency, and Envelopes
No Finishing Set, Collate, Group, Collate + Offset, or Group + Offset
Mode Set
11” x 17”, LGL, LTR, LTRR, EXEC, STMTR:
100 sheets (or 1/2” (12.5 mm) in height)

Staple Mode Set

11” x 17”, LGL, LTR, LTRR, EXEC:
Capacity
15 sets (or 3/8” (8.1 mm) in height)

No Finishing Set, Collate, or Group Mode with Different Paper Sizes

100 sheets (or 1/2” (12.5 mm) in height)

Staple Mode with Different Paper Sizes

15 sets (or 3/8” (8.1 mm) in height)
2 3/4” x 15 1/8” x 17 3/4” (70 mm x 384 mm x 450 mm)
Dimensions (H x W x D)
(When the auxiliary tray is extended.)

Weight Approximately 3.3 lb (1.5 kg)

Table 37 – Inner 2/3 Hole Puncher-A1 (Optional) Specifications

Item Specifications
Size: Two Holes: LGL and LTRR
Three Holes: 11” x 17” and LTR

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Paper Size/Weight/Type Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60
g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Bond, Heavy 1 (25 to 28 lb bond (91 to 105 g/m2)),
Heavy 2 (29 to 34 lb bond (106 to 128 g/m2)), Heavy 3 (35 lb
bond to 60 lb cover (129 to 163 g/m2)), Heavy 4 (61 to 80 lb
cover (164 to 220 g/m2))
Two Holes: 1/4” (6.5 mm)
Punch Hole Quantity and Diameter
Three Holes: 3/8” (8 mm)
Two Holes: 2 3/4” (70 mm)
Distance between Punch Holes
Three Holes: 4 1/4” (108 mm)
Two Holes: Approximately 2,500 sheets (17 lb bond (64 g/m2))
Punch Waste Tray Capacity
Three Holes: Approximately 1,500 sheets (20 lb bond (75 g/m2))
Power Source From the main unit.
Maximum Power Consumption Approximately 37 W

Dimensions (H x W x D) 8 1/2” x 5 5/8” x 20 7/8” (216 mm x 144 mm x 531 mm)

Weight Approximately 15.2 lb (6.9 kg)

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Table 38 – Inner 2Way Tray-H1 (Optional) Specifications

Item Specifications
Size: 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size
(3 7/8” x 5 7/8” to 11 3/4” x 17” (99 mm x 148 mm to 297 mm x 431
mm)), and Envelopes

Weight: 14 lb bond to 80 lb cover (52 to 220 g/m2)

Paper Size/Weight/Type Type: Thin (14 to 15 lb bond (52 to 59 g/m2)), Plain 1 (16 lb bond (60
g/m2)), Plain 2 (17 to 24 lb bond (64 to 90 g/m2)), Recycled,
Color, Pre-Punched, Bond, Heavy 1 (25 to 28 lb bond (91 to
105 g/m2)), Heavy 2 (29 to 34 lb bond (106 to 128 g/m2)),
Heavy 3 (35 lb bond to 60 lb cover (129 to 163 g/m2)), Heavy 4
(61 to 80 lb cover (164 to 220 g/m2)), Tracing, Labels,
Transparency, and Envelopes
Tray A:
LTR and Envelopes: 250 sheets (21 lb bond (80 g/m2))

STMTR: 150 sheets (21 lb bond (80 g/m2))

11” x 17”, LGL, LTRR, Custom Size, Envelopes: 100 sheets (21 lb
Capacity Per Tray bond (80 g/m2))

Tray B:
LTR, STMTR, EXEC, Envelopes: 200 sheets (21 lb bond (80 g/m2))

11” x 17”, LGL, LTRR, Custom Size, Envelopes: 100 sheets (21 lb
bond (80 g/m2))

Dimensions (H x W x D) 3” x 16 7/8” x 16” (76 mm x 427 mm x 407 mm)

Weight Approximately 1 lb (574 g)

imageRUNNER ADVANCE 4251/4245:

34 1/2” x 27 7/8” (876 mm x 708 mm)
(When the auxiliary tray is extended.)
Installation Space Including the
Main Unit (W x D)
imageRUNNER ADVANCE 4235/4225:
34 1/2” x 27 5/8” (876 mm x 700 mm)
(When the auxiliary tray is extended.)

Table 39 – Copy Card Reader-F1 (Optional) Specifications

Item Specifications

Available Cards Magnetic

Card Readout Method Magnetic readout

Magnetic Card Reading Direction Face up

Store/Replay Replay

Power Source From the main unit.

1 5/8” x 3 1/2” x 3 3/4” (40 mm x 88 mm x 96 mm)
Dimensions (H x W x D)
(Excludes the attachment kit and cable)
Weight Approximately 7.1 oz (200 g) (Including the attachment kit and cable)

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Table 40 – Super G3 FAX Board-AP1 (Optional) Specifications

These specifications are the same even when the Super G3 2nd Line Fax Board or
Super G3 3rd/4th Line Fax Board is installed.

Item Specifications
58
Telephone Line Used Public Switched Telephone Network
Normal: 8 pels59/mm x 3.85 line/mm
Scan Line Density Fine: 8 pels/mm x 7.7 line/mm
(Scan, Transmission) Super-Fine: 8 pels/mm x 15.4 line/mm
Ultra-Fine: 16 pels/mm x 15.4 line/mm
Super G3: 33.6 kbps
Transmission Speed
G3: 14.4 kbps
Compression Method MH, MR, MMR, JBIG

Transmission Type Super G3, G3

Sending Original Sizes 11” x 17” to STMTR

Receiving Original Sizes 11” x 17” to STMTR

ECM-MMR: Approximately 3.2 seconds
G3 MR: Approximately 13 seconds
Transmission Times
G3 MH: Approximately 13 seconds
JBIG: Approximately 2.6 seconds
Address Book: 1,800 destinations (including destinations stored in
Auto Dial Function
one-touch buttons)
Image Memory Approximately 20,000 pages

Table 41 – Send Function: Scan Specifications

Item Specifications

Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV

Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint)

100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi,
Resolution
300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi
Windows 2003 R2 SP2, Windows Server 2008 SP2 Windows Server 2008
R2 SP2, Windows Server 2012, Windows Vista SP2, Windows 7,
System Environment Windows 8

Mac OS X 10.6.x/10.7.x/10.8.x, Red Hat Linux 9, Solaris Version 10

Interface 1,000Base-T, 100Base-TX, 10Base-T
Automatic-Color Select (Full Color/Grayscale), Automatic-Color Select (Full
Color Mode
Color/Black-and-White), Full Color, Grayscale, Black-and-White
Original Type Text, Text/Photo, Photo

Other Preview, Browse Windows (SMB) File Server

Compact, Trace and Smooth, Encryption, OCR, Device Signature, User
Optional PDF
Signature, Optimization for Web60, PDF/A-1b, Policy Applied
PDF/XPS/OOXML
XPS Compact, OCR, Device Signature, User Signature
Functions
OOXML PowerPoint, OCR

58 When using an IP telephone service, facsimile communication via an IP telephone line, may not be performed normally. It is
recommended to use a general telephone (Public Switched Telephone Network) line for facsimile communication.
59 Pels stands for picture elements (pixels).
60 PDF files optimized for Web viewing.

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Table 42 – Send Function: E-Mail and I-Fax Specifications

Item Specifications

Communication Protocol SMTP, POP3

I-Fax Communication Mode Simple, Full

100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi,
For Sending E-Mail
300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi
Resolution
For Sending I-Fax 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi61, 300 x 300 dpi61,
(B&W) 400 x 400 dpi61, 600 x 600 dpi61
For Sending E-Mail TIFF, JPEG, PDF, XPS, OOXML (PowerPoint)
Format
For Sending I-Fax
TIFF (MH, MR62, MMR62)
(B&W)
E-Mail 11” x 17”, LGL, LTR, LTRR, STMT, STMTR
Original Size
I-Fax 11” x 17”, LGL62, LTR, LTRR, STMT62, STMTR62
Microsoft Exchange 2003 SP2, Microsoft Exchange 2007 SP2, Microsoft
Server Software
Exchange 2010 SP2, Sendmail 8.14.4, Lotus Domino R7.0
Other Search for a destination via an LDAP Server, Preview

Optional Compact, Trace and Smooth, Encryption, OCR, Device Signature, User
PDF
PDF/XPS/OOXML Signature, Optimization for Web60, PDF/A-1b, Policy Applied
Functions XPS Compact, OCR, Device Signature, User Signature
(E-Mail Only) OOXML PowerPoint, OCR

Table 43 – Connectivity and Software Specifications

Item Specifications

Network Interface 1,000Base-T, 100Base-TX, 10Base-T (RJ-45)

Frame Type Ethernet II
TCP/IP
Print Applications LPD, Raw, IPP, IPPS, FTP, WSD, SMB
Frame Type Ethernet II, Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, Auto Detect
IPX/SPX
Print Applications Bindery PServer, NDS PServer, RPrinter, NPrinter
Frame Type Ethernet SNAP
AppleTalk
Print Application PAP (Printer Access Protocol)
93 Scalable fonts, 2 OCR fonts, and 10 Bitmap fonts, Andale fonts63
PCL
Resident Fonts (Japanese, Korean, Simplified Chinese, Traditional Chinese)
PS 136 Scalable fonts
Reduced to 1/6” (4.23 mm) from the top, bottom, left, and right edges of the
PCL5e, PCL6
paper.
Printable Area
Reduced to 1/6” (4 mm) from the top, bottom, left, and right edges of the
PostScript 3
paper.

61 Available after setting the RX conditions for the destination.

62 Sent as LTR.
63 The optional PCL International Font Set must be activated to use the Andale and WorldType Collection fonts, or the Andale
Mono WT font.

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B. Warranty
1. Main Unit Limited Warranty

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2. GPR-42/43 Drum Unit Limited Warranty

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C. List of Tables
Table 1 - imageRUNNER ADVANCE 4200 Series Comparison .................................................2
Table 2 – imageRUNNER ADVANCE 4200 Series Box Contents ..............................................4
Table 3 – Configuration ............................................................................................................... 5
Table 4 – Hardware Accessories................................................................................................. 6
Table 5 – System Accessories .................................................................................................... 7
Table 6 – imageRUNNER ADVANCE Integrated Solutions ........................................................8
Table 7 – Supplies and Consumables ......................................................................................... 9
Table 8 – Service Materials .......................................................................................................44
Table 9 – Main Unit Power and Plug Requirements .................................................................45
Table 10 – Power Requirements for the Main Unit and Optional Accessories .........................45
Table 11 – Installation Space Requirements.............................................................................46
Table 12 – Estimated Installation Times ...................................................................................48
Table 13 – CDS Firmware Delivery Methods ............................................................................50
Table 14 – Special Tools List ....................................................................................................60
Table 15 – Solvents and Oils.....................................................................................................61
Table 16 – Main Unit Consumables List ....................................................................................62
Table 17 – Main Unit Consumable Parts List ............................................................................63
Table 18 – DADF-AG1 Consumable Parts List .........................................................................64
Table 19 – Inner Finisher-D1 Consumable Parts List ...............................................................64
Table 20 – Paper Deck Unit-B2 Consumable Parts List ...........................................................64
Table 21 – Booklet Finisher-G1/Staple Finisher-G1 Consumable Parts List ............................65
Table 22 – Cassette Feeding Unit-AF1 Consumable Parts List ................................................65
Table 23 – Periodic Replacement Parts List .............................................................................66
Table 24 – Soft Counter Configuration ......................................................................................68
Table 25 – Monthly Copy/Print Volume .....................................................................................70
Table 26 – Canon USA Support Escalation Flow Chart ............................................................83
Table 27 – imageRUNNER ADVANCE 4200 Series Main Unit Specifications .........................90
Table 28 – DADF-AG1 Specifications .......................................................................................92
Table 29 – Cassette Feeding Unit-AF1 (Optional) Specifications .............................................92
Table 30 – Envelope Feeder Attachment-D1 (Optional) Specifications ....................................92
Table 31 – Paper Deck Unit-B2 (Optional) Specifications ........................................................93
Table 32 – Staple Finisher-G1 (Optional) Specifications ..........................................................94
Table 33 – Booklet Finisher-G1 (Optional) Specifications ........................................................96
Table 34 – External 2/3 Hole Puncher-B2 (Optional) Specifications.........................................98
Table 35 – Inner Finisher-D1 (Optional) Specifications ............................................................98
Table 36 – Inner Finisher Additional Tray-A1 (Optional) Specifications..................................100
Table 37 – Inner 2/3 Hole Puncher-A1 (Optional) Specifications ............................................100
Table 38 – Inner 2Way Tray-H1 (Optional) Specifications ......................................................101
Table 39 – Copy Card Reader-F1 (Optional) Specifications ...................................................101
Table 40 – Super G3 FAX Board-AP1 (Optional) Specifications ............................................102
Table 41 – Send Function: Scan Specifications ......................................................................102
Table 42 – Send Function: E-Mail and I-Fax Specifications ...................................................103
Table 43 – Connectivity and Software Specifications .............................................................103

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D. List of Figures
Figure 1 – License Management System ..................................................................................54
Figure 2 – Content Delivery System Web Site ..........................................................................55
Figure 3 – e-Support: Flat-Rate Program ..................................................................................72
Figure 4 – e-Support: Authorized Parts Repair Facilities ...........................................................74
Figure 5 – e-Support: e-Tag .......................................................................................................75
Figure 6 – e-Support: e-Tag Claim Console ................................................................................76
Figure 7 – ISG Central ...............................................................................................................77
Figure 8 – CNA: Warranty Credit Inquiry ...................................................................................78
Figure 9 – CNA: e-Tag Warranty Claims Search .........................................................................78
Figure 10 – ISG Central ..............................................................................................................79
Figure 11 – CNA: Warranty Credit Inquiry ...................................................................................80
Figure 12 - CNA: Flat-Rate Warranty Reimbursement Search .....................................................80
Figure 13 – NAVI: Login Screen ................................................................................................84
Figure 14 – NAVI: Main Screen .................................................................................................84
Figure 15 – e-Support: NAVI’s Mini-Home Page.......................................................................86
Figure 16 – e-Support: Login Screen ........................................................................................87
Figure 17 – ISG Central: Login Screen .....................................................................................88
Figure 18 – ISG Central: Engineering Services & Solutions Web Page ...................................89
Figure 19 – ISG Central: Engineering Services and Solutions Service Guides Area ...............89

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