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Student Grievance Management System Synopsis

This document proposes developing an online college grievance management system to simplify the process of registering, tracking, and resolving student and faculty complaints. Currently, complaints are managed manually through paperwork, which is time-consuming and inefficient. The proposed system would allow users to login and file complaints anonymously online. Administrators could then easily track and manage complaints until resolution. The system aims to improve trust in the college by resolving issues efficiently while reducing paperwork and time spent on the grievance process. It would utilize common web technologies like HTML, CSS, JavaScript, Python/Django and be tested using white box and black box testing methods.

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Shubham Rai
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639 views6 pages

Student Grievance Management System Synopsis

This document proposes developing an online college grievance management system to simplify the process of registering, tracking, and resolving student and faculty complaints. Currently, complaints are managed manually through paperwork, which is time-consuming and inefficient. The proposed system would allow users to login and file complaints anonymously online. Administrators could then easily track and manage complaints until resolution. The system aims to improve trust in the college by resolving issues efficiently while reducing paperwork and time spent on the grievance process. It would utilize common web technologies like HTML, CSS, JavaScript, Python/Django and be tested using white box and black box testing methods.

Uploaded by

Shubham Rai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TITLE OF THE PROJECT: COLLEGE GRIEVANCE MANAGEMENT SYSTEM

About the problem:


 Every educational organization has responsibility of their students, faculties and
respective stakeholders to maintain the quality of service provided they have to
successfully resolve their complaints and other queries.
 This manual work of managing complaints and providing solution for each of them is
difficult in terms of all the paperwork and the amount of time required by each
individual involved.
 Maintaining the complaints, managing all the papers and tracking of various problem
till the solution is provided becomes a tedious job.
 Also, to manually complain about something we need to meet the Grievance Head
or Admin or HOD of the department which might prevent some of the students to
come forward and report problems due to fear or any personal reason.
 Sometimes if the complaints are not completely resolved it might affect the trust of
students or faculties on the organization, it is necessary to track different problems
till the final solution is provided.

The Primary Reason to choose this particular topic:


 The reason behind choosing this topic is to provide an organized and efficient
system for managing complaints of students, faculties and stakeholders, thereby
reducing the hassle of manual work required.
 This will help in reducing the use of paper and its maintenance.
 Students, faculties or stakeholders can login through their organizational IDs to
maintain the authorized use of the service and authenticity of the complaint.
 It will provide anonymity to the individuals who are complaining from other
members of the organization as the complaint or queries will directly handle by
Admin or Grievance Head.
 Tracking of problem resolution will become easier.
 If resolved problem again arises then the case can reopen and will manage by the
respective head.
The Main Objective of the Project:
 The main objective of this project is to develop online grievance management
system to computerized managing process.
 The system will reduce the hassle of paperwork and its maintenance as well
simplifies the process of registering complaints, its tracking and resolving.
 Students, Faculties or Stakeholders can use the web platform to login and add the
complaint and can easily track the progress of currently registered grievance.

Scope of the Project:


 It will help in registering, managing and efficient resolving of grievances thereby
maintaining the trust of the members of organizations.
 It will reduce the amount of time required as it will be computerized process.
 It will help users to track and maintain the record of previous and current problems
or queries.
 It will provide anonymity to the one who is complaining from others as no one can
see the complaints of other members it is only visible to admin and grievance head,
only they can respond to the complaints and take necessary actions accordingly.

Working Methodology:
 The system will provide secure registrations and profile management for all the users
of the system.
 The System can be accessed at any point of time whenever needed.
 This System provides tracking user activities and the progress of their issues.
 This System will also provide security and the data will be saved for the tracking
progress and maintaining record of previous cases of each individual.
 This will be useful for avoiding loss of data or any mismanagement which occurs in
manual methods.
 The System will make the task of Grievance management easier and efficient for the
educational organization.

Modules
1.Admin
 Admin Login
 View Complaints
 View
(Notes: Admin module User module Report module)
Details about Hardware and Software would be used:
1.Hardware Requirements
Processor: Intel core i3 or above
Clock Speed: 1.02 GHz or above
Ram size: 4 GB and above
Hard disk Capacity: 20 GB or above
Monitor Type: 15.6inch color monitor

2.Software Requirements:
Operating System: Windows 10
Browser: latest version of Google Chrome, Microsoft Internet Explorer, Microsoft Edge,
Mozilla Firefox

Frontend:
 HTML
 CSS
 JAVASCRIPT
 The frontend framework: Bootstrap, React

Backend:
 Python + Django
Or
 NodeJS (framework: Express)
 Database: MongoDB
Listing out the Testing technologies
White Box Testing
 The term 'white box' is used because of the internal perspective of the system. The
clear box or white box or transparent box name denote the ability to see through the
software's outer shell into its inner workings.
 White box sometimes called “Glass box testing” is a test case design uses the
control structure of the procedural design to drive test case.
 Using white box testing methods, the following tests were made on the system.
a) All independent paths within a module have been exercised once. In our system,
ensuring that case was selected and executed checked all case structures.

Black box Testing


 Black box testing focuses on the functional requirements of the software. This
is black box testing enables the software to derive a set of input conditions that
will fully exercise all functional requirement for a program.
 It is complementary approach that is likely to uncover a different class of errors
that white box methods like.
1. Interface errors
2. Performance in data structure
3. Performance errors

Limitations of the system proposed:


The system will be accessible only to those using internet. It has limited number
of modules. It will need a stable internet connection.

Specifying the contribution that the project would make:


Technology has made our life easier. Making the use of upgrading technologies this system can be
used as a better example for managing grievances online. It is also an eco-friendly system as it
reduces paper consumption by turning paper documents into digital ones.

It will encourage the individuals to come forward and take action against any problems they are
facing. It will make educational organization trustworthy for its students, members and other
individuals related to it.
Conclusion:
 The proposed system creates user-friendly interface for the users. The System will be
built in such a way that any user with at least general knowledge of computers or
laptop can use it easily.
 It provides efficient and error-free methods to manage large amount of data.
 It will also be useful for accessing data of previous cases and tracking current
progress of grievances.
 It assures error-free and precise handling of data and better management of time
Ensuring better results and successful implementation of resolving the grievances.

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