Doc No.

8D Report Rev. No.

Name of the Customer : New Lord Nigeria. Commissioning Date :

Product Model : Falcon 8500 Date of Issue Occurred:

Rating : 30kva Date of Issue Closed:

Product Sr. No : P1201912103935 Initiated By :

CRM No. : Department:

Cross function team members

Team Members

Name Department Email Contact No.

Mr.Mukund Hajare Quality
Mr.Amol Gaikwad Testing
1 Mr.Suraj Pratap Singh Quality

Mr. Nilesh Ghule Harness- Production

Mr.Atul Gawande Production

Mr.Mukund Gavate Testing

Description (Describe issue in terms of what, where, when and how many)
Problem Description

2
 What : CT f/b cables interchanged for Input & output. 

Problem Description
Where : Newlord Nigeria

When: During Installation

2 Who: Service Engg.

How Many: 1

What actions were taken to immediately protect the customer.

Responsible /Target
Interim Containment

Mr.Swapnil G
On Site Service engg changed the CT connection as per WD.

3
Actions taken on suspected inventory.Sorting Results (Time, Date, Total Number Sorted and Quantity Rejected)

We cheked all unit of Falcon 8500- 30 & 40kva system on shop floor & dispatched system (advance setting file) after complaint recive

Sorted Qty : Defect Qty :

15 0 -
 ROOT CAUSE

Why Made Why missed

Why 1: CT f/b cables interchanged for Input & output.  Why 1: CT f/b cables interchanged for Inp

Why 2: Wrong placement of CT conncetion cable. Why 2: Testing engg not verified the load

Why 3: O/P Ct cable length is excess. Why 3: For load we used SNAP of Powe

Why 4: Why 4:

Why 5: Why 5:

Root Cause Obtained from Why Why Analysis Root Cause Obtained from Why Why Ana
: Due to excess length of O/P CT cable. Snap shot of load test on power analy
attched to the report without verificatio
4
Root Cause

Fish Bone
Man Method Material Measurement

Root Cause Obtained from Fish Bone:

 ROOT CAUSE :

Permanent Corrective
Corrective Action
Corrective Action Responsible /Target

Action

5 1) Verified output CT layout and optimise the excess length. Change circulate through
ECN. 1) Nilesh G. 30-06-20
2) Load chart will fillup manually in test report. 2) Amol G. 23-06-20

Verification of Corrective Action

Verification

6 For load chart fillup manually is started from 23rd june and same is verified

Preventive action :
Preventive Action Responsible /Target
Prevention

7
 1) Layout verification check point add in new harness mfg. Process by CFT. 1) Nilesh G. 30-06-20
2) a)Check I/p & O/p current on display when system is working on batteries by both 2) a)Amol G & Suraj S. 23-06-
Prevention team(testing & OQA) & b) same value of o/p current mentioned on test report by testing 20
Engg. b) Mukund G. 27-06-20

7 Affected Document Owner for Update Completion status

Workmanship Std.
Work Instructions / SOP Nilesh G Open
Has the necessary documentation QAP / ML Mukund G Open
been updated?
Process Flow
Drawing Nilesh G Open
Aspect Impact / HIRA
Risk Assessment Register Nilesh G. & Amol G Open
Closure Statement (Validation)
Closure

8 Containtment actions are already taken at site and system made operational and same is working in normal condition , corrective actio
closed as per Target date mentioned above.
 QA.FQ.FO03
0

5/14/2020

5/14/2020

6/25/2020

Mr.Amol Kulkarni
Service

Contact No.
 Status

Closed.

ter complaint recived.

interchanged for Input & output.

not verified the load test report.

used SNAP of Power Analysier.

d from Why Why Analysis:

est on power analysier taken & same is
t without verification of parameter.

Environment
 Status

1) Open
2) Closed

Status
 1) Open
2) a)Closed
b) Open

Date

6/30/2020
6/27/2020

6/30/2020

6/30/2020

tion , corrective actions will be taken and