Flashcards Grape Varieties
Flashcards Grape Varieties
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2.10 Fiano....................................................................................................................................17
3 Principal black grape varieties.....................................................................................................18
3.1 Pinot Noir.............................................................................................................................18
3.1.1 Characteristics..............................................................................................................18
3.1.2 Winemaking & maturation options..............................................................................18
3.1.3 Important regions........................................................................................................18
3.2 Merlot..................................................................................................................................19
3.2.1 Characteristics..............................................................................................................19
3.2.2 Winemaking & maturation options..............................................................................19
3.2.3 Important regions........................................................................................................19
3.2.4 Labelling focus.............................................................................................................20
3.3 Cabernet Sauvignon.............................................................................................................21
3.3.1 Characteristics..............................................................................................................21
3.3.2 Winemaking & maturation options..............................................................................21
3.3.3 Important regions........................................................................................................21
3.3.4 Labelling focus.............................................................................................................22
3.4 Syrah/Shiraz.........................................................................................................................23
3.4.1 Characteristics..............................................................................................................23
3.4.2 Winemaking & maturation options..............................................................................23
3.4.3 Important regions........................................................................................................23
4 Regional black grape varieties.....................................................................................................24
4.1 Gamay..................................................................................................................................24
4.1.1 Characteristics..............................................................................................................24
4.1.2 Labelling focus.............................................................................................................24
4.2 Grenache / Garnacha...........................................................................................................25
4.2.1 Characteristics..............................................................................................................25
4.2.2 Important regions........................................................................................................25
4.2.3 Labelling focus.............................................................................................................25
4.3 Tempranillo..........................................................................................................................26
4.3.1 Characteristics..............................................................................................................26
4.3.2 Important regions........................................................................................................26
4.3.3 Labelling focus.............................................................................................................26
4.4 Carmenère...........................................................................................................................27
4.5 Malbec.................................................................................................................................27
4.6 Pinotage...............................................................................................................................27
4.7 Nebbiolo..............................................................................................................................28
4.8 Barbera................................................................................................................................28
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4.9 Corvina.................................................................................................................................28
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1 Principal white grape varieties
1.1 Riesling
1.1.1 Characteristics
Typical aromas & Fruit flavours vary according to the level op ripeness at the time of the
flavours harvest.
Just-ripe: green fruit (apple, pear), citrus (lemon, lime)
Extra-ripe: stone fruit (peach, apricot), tropical fruit (mango, pineapple),
dried fruit (dried apricots, raisins)
Structural Sweetness: dry to sweet
characteristics Body: light to full
Acidity: high
Harvest options Late harvest: retains acidity + builds up sugar and flavour slowly
concentrated sugars + results in sweet wine
Botrytis + frozen grapes: concentrates sugars + well-balanced with the high
acidity
Off-dry or medium 1. Interrupting fermentation by removing yeast: lower abv + residual sugar
style 2. Adding sterile grape juice (Süssreserve)
Sweet 1. Using extra ripe grapes: sugar so high that the fermentation stops
naturally
Fermentation Inert vessels – stainless steel: preservation of floral aromas
Ripening Can age for years/decades in the bottle: acidity preserves the freshness of
the wine while it develops tertiary flavours of honey + petrol (gasoline)
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.1.4 Labelling focus
Category 2
Beerenauslese (BA) Botrytis
Aromas: fresh stone fruit (apricot), tropical fruit
(mango), dried fruit & honey
Trockenbeerenauslese Botrytis
(TBA) Aromas similar to BA, but more intense
Trocken: refer to dried grapes used to make this wine
Riesling Eiswein Grapes frozen on the vine
Aromas: vibrant fresh stone fruit (peach, apricot),
tropical fruit (mango, pineapple) flavour
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.2 Chardonnay
1.2.1 Characteristics
Fermentation
Malolactic fermentation Common to taste secondary flavours Optional: some winemakers
in Chardonnay: butter, cream, soften prefer not to add any
harsh acids secondary flavours, since they
Lees contact Add body + flavours of bread, biscuit can overwhelm the lightly
Oak barrel Add body + flavours (smoke, vanilla, flavoured wines
fermentation/maturation coconut)
Some winemakers use chips/staves They use inert vessels and
(lower costs) may avoid malolactic
Oak barrel Add body + flavours (smoke, vanilla, fermentation + lees contact
fermentation/maturation coconut)
Some winemakers use chips/staves
(lower costs)
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.2.3 Important regions
France Burgundy
1. Bourgogne AOC: grapes grown anywhere in Burgundy + simple wine with
apple + lemon characteristics + high acidity
2. Chablis AOC: cool climate, dry wines, high acidity, flavours of lemon, apple,
wet stone, frost can limit Chablis production, limited to no oak flavours (inert
vessels)
3. Cote d’Or: moderate – ripe fruit flavours (peach, melon)
- Côte de Beaune: Meursault AOC, Puligny-Montrachet AOC – good to
outstanding quality Chardonnay
- oak barrel aging + aging in contact with lees: complexity + body
4. Mâconnais: fruity, mostly unoaked + simple flavours (lemon, peach, melon)
- Mâcon AOC + Pouilly-Fuissé AOC: stone fruit + tropical flavours, oak barrel
fermentation and/or maturation: complexity + body
USA California: warm + dry climate
1. Inland Central Valley
High yields for high-volume brands + no GI label California
Flavours: peach + pineapple
Acidity: medium
Body: medium
Oak flavours: chips or staves (not likely to come from oak barrel)
2. Closer to the coast: intensely flavoured + well-balanced Chardonnay
Coastal influences moderate the climate: longer, slower ripening season
- Northern California
- Carneros, Sonoma
- Napa Valley: full body, tropical fruit flavours, vanilla and spice from
new oak
- Central Coast
- Santa Barbara County: styles similar to Côte de Beaune through to
more tropical fruit flavoured with higher alcohol + more pronounced
flavours from new oak
Oregon: moderate climate
Refreshingly high acidity
Flavours: citrus fruit (lemon) + tropical notes (melon) – small production in
comparison to California
Australia 1. South Eastern Australia: made from grapes in a very broad area – often from
warm, irrigated inland vineyards
Blended with other grape varieties (Semillon): helps achieve balance
2. Adelaide Hills (South Australia) + Yarra Valley (Victoria): moderating
influences: longer growing season
Flavours: ripe stone fruit flavours (peach) + tropical fruit (pineapple, banana) +
carefully balanced oak flavours
Acidity: high
3. Margaret River (Western Australia): consistently high quality
Climate: warm but cooling breezes elongate the growing season
Medium to full body
Flavours: ripe stone fruit (peach) + tropical fruit flavours (pineapple) + vanilla
and spice (oak)
New-Zealand 1. Marlborough: cool to moderate – ripe lemon, peach, melon, high acidity +
subtle oak flavours
2. Hawke’s Bay: moderate climate – full body, high acidity, pronounced stone
fruit, vanilla & spice (oak)
7
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
Chile 1. Casablanca Valley: exposed to sea breezes (cooling influences) elongate
growing season
Flavours: citrus (lemon) + stone fruit (peach) + varying levels of oak influences
2. Central Valley: range of quality levels, inexpensive high-volume brands to
outstanding examples of vineyards tot are moderated by altitude
South-Africa 1. Western Cape: hot inland dedicated to high-volume branded wine
Blends with Chenin Blanc
2. Walker Bay: coolest in South Africa due to breeze from the South
Good quality Chardonnay + high acidity + ripe stone fruit (peach) + tropical fruit
(pineapple) + oak flavours
Village Appellations
Regional Appellations
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.3 Sauvignon Blanc
1.3.1 Characteristics
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.3.3 Important regions
10
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.4 Pinot Grigio / Pinot Gris
1.4.1 Characteristics
11
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
1.4.4 Labelling focus
Vendanges tardives
Alsace Appellations
12
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2 Region white grape varieties
2.1 Chenin Blanc
2.1.1 Characteristics
France Loire – Vouvray AOC: Chenin Blanc is only permitted varietal in the AOC
Wide range of styles: dry, off-dry, medium, sweet, and sparkling
Dry Vouvray: fresh apple
Off-dry or medium: demi-sec
Sweet: extra ripe or botrytis affected grapes
- Stone fruit or tropical fruit
Unoaked to retain fresh fruit characteristics
Age in bottle: honey + dried fruit
South Africa South-Africa’s most planted white grape variety: praised for retaining high
acidity in warm climate
Quality: varies
- High-volume brands typically use grapes from warmer inland areas
and often blended with Chardonnay
- Dry, medium body, flavours: peach, pineapple, s/t vanilla from oak
chips or staves
Old vines: small quantities of concentrated grapes, very good to outstanding
quality
Aromas: tropical fruit (pineapple, mango), often notes of vanilla + smoke
from oak maturation
13
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2.2 Sémillon / Semillon
2.2.1 Characteristics
France Bordeaux
Bordeaux AOC
Style: dry and sweet
Blends: Sauvignon Blanc
Can provide aging potential, very good wines are often matured in oak + can
develop in the bottle for many years
Sauternes AOC
Sub-region of Bordeaux – Sauternes: sweet white wine made from grapes
affected by Botrytis (particularly susceptible for noble rot)
Style: sweet, medium to high in alcohol, full body with balancing high acidity.
Flavours of stone fruit (apricot), smoke + vanilla (oak maturation)
2.3 Furmint
2.3.1 Characteristics
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2.4 Gewurztraminer
Region France – Alsace AOC
Alongside Riesling + Pinot Gris
Flavour Floral aromas (rose) + stone fruit (peach, apricot), tropical fruit (lychee)
characteristics Can develop tertiary aromas: dried fruit + honey
2.5 Viognier
Region Northern Rhône – Condrieu AOC
Single-varietal
2.6 Albariño
Region Spain – Rías Baixas DO
Cooler, wetter + cloudier than Spain’s other wine-producing regions
Winemaking Unoaked + s/t small amount of lees contact to add complexity + body
15
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2.7 Cortese
Region Italy – Gavi DOCG (Piemonte)
Structural Dry
characteristics Body: light
Acidity: high
2.8 Garganega
Region Italy – Soave DOC + Soave Classico DOC
Recioto di Soave DOCG
Structural Dry
characteristics Acidity: high
Body: medium
2.9 Verdicchio
Region Italy – Verdicchio dei Castelli di Jesi DOC (Marche)
Structural Dry
characteristics Acidity: high
Body: medium
16
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
2.10 Fiano
Region Italy – Fiano di Avellino DOCG (Campania)
Structural Dry
characteristics Acidity: medium
Body: medium - full
17
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
3 Principal black grape varieties
3.1 Pinot Noir
3.1.1 Characteristics
France Burgundy
Bourgogne AOC – Cote d’Or: Cotes de Beaune, Cotes de Nuits
- Villages Gevrey-Chambertin AOC
- Villages Nuits-Saint-Georges AOC
- Pommard AOC
18
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
3.2 Merlot
3.2.1 Characteristics
Structural Tannins: medium
characteristics Acidity: medium
Just-ripe Body: low to medium little need for extended maturation
Riper Body: full to medium benefit from oak maturation
- Warm climates
- Later harvest in moderate climates
Winemaking Single-varietal
Blends: cabernet sauvignon (higher in tannins + merlot makes them ready
to drink earlier)
Maturation Oaked: fuller bodied style – soften + gained flavour complexity
Unoaked: lighter style
Aging Bottle aging: dried fruit + tobacco
France Bordeaux
Climate: moderate, high levels of rainfall (Atlantic Ocean)
Blends: merlot (mostly planted) + cabernet sauvignon proportions
depend on wine style + annual weather patterns
Left Bank: Médoc + Graves + Sauternes
Right Bank: Saint-Émilion + Pomerol
AOC Bordeaux AOC or Bordeaux Supérieux AOC (merlot dominated)
- Made from vines planted anywhere throughout Bordeaux region
Saint-Émilion AOC + Pomerol AOC
- Full-bodied, pronounced aromas of black fruits and flavours from
oak maturation
- Age well in bottle: dried fruit + tobacco
South of France: single-varietal + blends (CS + Syrah + Grenache)
USA California: Napa Valley + Sonoma
Label: California – fruity, medium body
Napa Valley + Sonoma: concentrated, full-bodied
Oak-flavours: vanilla, coconut, smoke new barrels (large volume
producers: staves, chips)
Chile Central Valley: soft, medium bodied merlot, high volume brands for
immediate consumption
Altitude: moderate effect = also fresher styles of merlot
19
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
South-Africa Stellenbosch: complex, age-worthy wines from Bordeaux varieties
Climate: moderate – warm
Australia Margaret River: traditionally used in blends with Cabernet Sauvignon
New Zealand Hawke’s Bay
Climate: moderate + rainfall
Styles: light and fruit – full bodied + longlived
Single-varietal + blends with cabernet sauvignon
Regional Appellations
20
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
3.3 Cabernet Sauvignon
3.3.1 Characteristics
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
Australia Margaret River
Single-varietal + blends (merlot)
Climate: warm / flavour charact.: ripe black fruit + oak
Coonawarra: distinct herbal (mint) characters + blackcurrant + smoke &
cedar (oak)
Can develop for many years in the bottle
New-Zealand Hawke’s Bay
Blends: merlot
Château
Indicates grapes are grown on the producer's land (not bought-in grapes)
Cru Bourgeois
Médoc
Mostly do not command the same price as the Grand Cru Châteaux, very good to
outstanding in quality + long aging potential
22
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
3.4 Syrah/Shiraz
3.4.1 Characteristics
Flavour Moderate climate: fresh black fruit (black cherry, blackberry) + herbal notes
characteristics + black pepper
Region: Northern Rhône
Warm climates: ripe cooked black fruits + liquorice
Region: Australia (Shiraz)
Winemaking Single-varietal
Blends (Grenache): to add colour + black-fruit flavours + tannins (Rhône
Blends)
Label: Shiraz/Syrah can give consumer an idea of style of wine
Maturation Oak maturation: soften tannins + flavours of smoke + spice
Aging Good to outstanding wines: intense flavours + tannins dried-fruit flavours
+ notes of leather + meat + earth
France: Syrah Northern Rhône – only black grape variety permitted in AOC
Small river: best vines planted on steep slopes (often not accessible by
machinery)
Climate: moderate, grape ripening aided by aspect and reflected sunlight
from the river
Côte Rôtie AOC: far north of Northern Rhône – northern limit of successful
ripening Syrah – complex peppery Syrah
Tradition co-ferment Viognier: floral notes – not practiced by all producers
Hermitage AOC – further South, high-quality appellations – Crozes-
Hermitage AOC: less intense wine and complex than Côte Rôtie &
Hermitage, lower prices and lands easily mechanised
South of France:
Minervois AOC – blends with local varieties
Pays d’Oc IGP – single-varietal
Australia: Shiraz South Eastern Australia – inexpensive high volume brands
Barossa Valley – oldest Shiraz vines – low yields, very concentrated fruit –
full body – high ripe tannins – cooked black fruit (blackberry, black cherry),
black pepper, often spicy notes from oak (vanilla, coffee)
Hunter Valley – New South Wales – medium bodied – high tannins – fresh
black fruit flavours – tertiary flavours: earth and meat
23
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4 Regional black grape varieties
4.1 Gamay
4.1.1 Characteristics
Grand Cru
The best vineyards sites within a village
Premier Cru
High-quality vineyards within a village
Village appellations
High-quality vineyards within a village
Regional Appellations
Broad appellations that cover an entire region
24
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4.2 Grenache / Garnacha
4.2.1 Characteristics
France Southern Rhône – valley flattens out + warm climate (southern latitude)
Blends: local varieties, incl. Syrah
Côtes du Rhone AOC – medium body – red fruit flabours
Côtes du Rhone Village AOC – higher level of concentration & complexity
Châteauneuf-du-Pap AOC – full body – high alcohol – large round stones
that absorb heat (day) and radiate it back (night): helps achieve full ripeness
Bottle aging: dried fruit and caramel
Southern France: red + rosé
Minervois AOC: warm climate – red fruit flavours – blends with Syrah
25
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
Hermitage ('Cru')
Most prestigious vineyards
Northern: Crozes-Hermitage AOC, Hermitage AOC, Côte Rôtie AOC, Condrieu AOC
South: Chateauneuf-du-Pape AOC
Côtes du Rhone Villages
Côtes du Rhône Village AOC
Number villages entitled to label their wine Village AOC
Style: more flavour intensity + complexity than generic Côtes du Rhône
Côtes du Rhone
Broadest regional appellation: entire Rhône Valley
grapes grown: southern Rhône
style: simple, medium-bodied intended for immediate consumption
4.3 Tempranillo
4.3.1 Characteristics
Structural Styles:
characteristics - Dry – red - fruity – inexpensive
- Ripe – complex - age worthy
Medium acidity – medium tannins
Oak maturation: new oak barrels (vanilla, smoke, cedar + soften tannins +
giving more body)
Bottle aging before release on market: mushrooms, leather, dried fruit
Rioja DOCa:
climate: moderate
blends: Tempranillo dominated – Garnacha (intended for early drinking +
providing colour, tannin and acidity)
Ribera del Duero DO: warm days, cool nights – very full bodied wines with
fresh black fruit flavours
26
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4.3.3 Labelling focus
Gran Reserva
Highest minimum aging
most pronounced secondary + tertiary aromas
concentrated + typically higher quality
Reserva
extended periods of age before release: oak + in-bottle
softer tannins + fresh fruit flavours become cooked or dried
complex layers of primary fruit flavours + secondary oak-derived flavours + tertiairy notes (dried fruit,
mushrooms)
Crianza
oak aging prior to release
secondary oak-derived flavours: vanilla, smoke, cedar
fruit flavours
Joven
4.4 Carmenère
Region Chile – Central Valley
Needs sunny, warm growing seasons to fully ripen (sometimes even
struggles in Chile)
Structural Deeply colours – medium to high acidity – high tannins – full body
characteristics Oak maturation: oak barrels to soften tannins + flavours (coffee, chocolate)
Single-varietal + blends (cabernet sauvignon + merlot)
4.5 Malbec
Region Argentina - Mendoza
Adapted well to south American climate
4.6 Pinotage
27
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
Region South Africa – Western Cape
Related to Pinot Noir
28
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4.7 Nebbiolo
Region Italy – Piemonte
Barolo DOCG: full body – pronounced flavours – high levels of tannin and
acidity – long aging potential
Barbaresco DOCG: north-east of Barolo DOCG – similarly powerful + long-
lived wines from Nebbiolo
4.8 Barbera
Region Italy – Piemonte
Barbera d’Asti DOCG: low tannins – enjoyable to drink in younger stage
than Nebbiolo, typically less aging potential
4.9 Corvina
Region Italy – Valpolicella (Veneto region)
Valpolicella DOC: light bodied – fruity – simple in flavour – rarely matured
in new oak – intended to be consumed young
Valpolicella Classico DOC: hillier heartland – more body – more complexity
Amarone della Valpolicella DOCG: dry to off-dry
- Partially made from grapes using the appassimento method
- Full bodied – high alcohol (+/- % abv), high tannins, pronounced
flavours of fresh fruit (red cherries) + dried fruit (prunes, raisins,
figs).
Recioto della Valpolicella DOCG: sweet red wine, from partially dried
grapes – concentrated sugars that the yeast can’t ferment them to dryness
Corvina
m ost important grape in the Valpolicella region
29
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
4.10 Sangiovese + montepulciano
4.10.1 Sangiovese
Flavour Flavours of red fruit (red cherries, red plums) – dried herbs
characteristics
Structural High tannins – high acidity
characteristics
Brunello di Montalcino DOCG
powerful + full bodied
Montalcino
tannins + acidity: high
oak maturation required for extended period before release
very long aging potential
Brunello: local name for sangiovese
4.10.2 Montepulciano
Chianti Classico Made from grapes from the historic centre of a region – more concentrated
in flavour than those from broader region
Chianti Classico DOC or DOCG: aged for at least set number of months before release
Riserva
30
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality
31
Sensitivity: Confidential - Not for you? Notify the sender and delete. See more on https://www.proximus.com/respect-confidentiality