 OAM-122-20172S / ►

 Week 20: Quarterly Exam / ►

 Fourth Quarter Exam

Question 1
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A decision for repetitive or routine problems for which the responses have been already been
decided and been known to the person who will make the decision is called:

Select one:
a. Professional

b. Programmed.

c. Non-programmed.

d. Strategic

Question 2
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Behavioral Science Approach is an extension of the ______.

Select one:
a. Scientific management

b. Human Relations Approach

c. Organizational development

d. Strategic management

Question 3
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They permitting managers to delegate authority and maintain control over what their subordinates
do.

Select one:
a. Procedures

b. Policies

c. Programs

d. Rules

Question 4
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The systems approach _____?

b. None of the above

c. Emphasizes the psychological and social aspects.

d. All of the choices

e. Encourages managers to view the organization both as a whole and as part of a larger

environment.

Question 5
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Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy
of management, the technical requirements and the assumption of rational behavior?

Select one:
a. The human relations approach

b. The classical approach

c. The modern approach

Question 6
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A manager who is helping a customer return some shoes they purchased last week is dealing with
what type of decision?

Select one:
a. Programmed decision

b. Non-programmed decision

c. Bounded rationality

d. Uncertainty

Question 7
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Recruitment policy usually highlights the need for establishing:

Select one:
a. Job specification

b. Job analysis

c. None of the given options

d. All of the given options

Question 8
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Factors affecting compensation levels are:

Select one:
a. Job specifications

b. All of the given options

c. Attitude of management

d. None of the given options

e. Environmental factors

Question 9
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The span of control refers to:

Select one:
a. the number of subordinates reporting directly to a given manager or supervisor

b. the number of different levels in the chain of hierarchical command

c. the number of subordinates reporting directly or indirectly to a given manager or supervisor

Question 10
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Which statement is wrong?

Select one:
a. Leader role is under Interpersonal managerial roles

b. Disseminator role is under Interpersonal managerial roles

c. Negotiator role is under Decisional managerial roles

d. Entrepreneur role is under Decisional managerial roles

Question 11
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One of the earliest and most enduring descriptions of managerial roles comes from:

Select one:
a. Henry Mintzberg

b. Adam Smith

c. Peter Drucker

d. Jack Welsh

Question 12
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It combines tech with business to get people the information they need to do their jobs
better/faster/smarter.

Select one:
a. Management Information System

b. Strategic management

c. Operations management

d. Management science

Question 13
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Payments made to employees without taking hours for which they worked into consideration are
called

Select one:
a. Salaries

b. Base pay

c. Wages
Question 14
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Teaching of current or employees with skills needed to perform effectively on job is

Select one:
a. Negligent training

b. Training

c. None of the given options

Question 15
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A solution to a problem that is arrived at through an unstructured process of decision making is

Select one:
a. Programmed decision

b. Non-programmed decision

c. Uncertainty

d. Bounded rationality
Question 16
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Which of the following is an example of the Hawthorne experiments?

Select one:
a. None of the given options

b. The illustration experiments

c. All of the given options

d. The bank wiring observation room

e. The relay assembly test room

f. The interview program

Question 17
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It is a network of interpersonal relationships that arise when people associate with each other.

Select one:
a. Formal organization

b. Narrow span of management

Question 18
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It means at the end of the period it should be possible to determine whether or not objective has
been achieved.

Select one:
a. Verifiable objectives

b. Mission

c. Rules

d. Programs

Question 19
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The offering of employee health insurance addresses which of Maslow's needs?

Select one:
a. Safety

b. Self-actualization
c. Social

Question 20
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Which of the following is a Threat for an organization?

Select one:
a. Out-of- date products / technology

b. Rapid market growth

c. Higher costs

d. Economic downturn

Question 21
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Which of the following is an opportunity for an organization?

Select one:
a. Good distribution skills

b. Rapid market growth

d. Poor marketing skills

Question 22
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The form of business organization that has the largest sales volume is the:

Select one:
a. Cooperative

b. Partnership

c. Corporation

Question 23
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Problems are usually of the following type(s):

Select one:
a. Routine problems.

b. All of the given options.

d. Crisis problems.

e. None of the given options.

Question 24
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Checking progress against plans.

Select one:
a. Planning

b. Organizing

c. Controlling

d. Leading

Question 25
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Coordinating people and human resources to accomplish organizational goals is the process of:

Select one:
a. Leadership

b. Management

c. Planning

d. Directing

Question 26
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Systems theory holds that:

Select one:
a. The whole is greater than the sum of the parts.

b. Fragmentation improves performance.

c. Centralized organizations are more productive.

Question 27
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Which of the following is an opportunity for an organization?

Select one:
a. Good financial control

b. High labor turnover

c. Good product development

d. Establishing Internet sales

Question 28
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The application of scientific principles to management is called:

Select one:
a. Scientific management

b. Herzberg's theory

c. Maslow's theory

d. Theory X & Y

Question 29
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Which one is known as early systematize of management?

b. Henry R. Towne

c. Robert Own

d. Charles Babbage

Question 30
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Fayol's functions of management include:

Select one:
a. Planning, commanding, organizing, coordinating, controlling.

b. Preparing, commanding, operating, consulting, controlling.

c. Punishing, commanding, organizing, coordinating, controlling.

d. Planning, designating, completing, and cooperating.

Question 31
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Which of the following is not an assumption of Theory Y?

b. Most people like work

c. People are intelligent

d. Under most circumstances, most people seek additional responsibility

Question 32
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Actions that employees does not do or must do in a job is classified as

Select one:
a. Productivity

b. Profitability

c. Performance

Question 33
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______ is the formal arrangement of jobs within an organization.

Select one:
a. Departmentalization

b. Organizational structure

c. Work specialization

d. Organizational design

Question 34
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The most effective form of business organization for raising capital is the:

Select one:
a. Proprietorship

b. Partnership

c. Corporation

Question 35
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The selection of a course of action from among alternatives.

Select one:
a. Objectives

b. Decision making

c. Planning

d. Organizing

Question 36
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Which of the following would be included in the "controlling function”?

Select one:
a. Setting standards.

b. Explaining routines.

c. Measuring results against corporate objectives.

d. Giving assignments.

Question 37
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_____develop and carry out tactical plans.

b. Operational plans

c. Tactical plan

Question 38
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Which of the following is not an assumption of Theory X?

Select one:
a. Employees are creative

b. Employees dislike work

c. Employees are lazy

d. Employees dislike responsibility

Question 39
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The main schools of management thought are:

Select one:
a. Classical, human resources, systems, contingency.

b. Classical, human relations, systems, contingency.

c. Comprehensive, human resources, continuous, systems.

d. Scientific, technical, social, human relations.

Question 40
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The simplest form of business ownership is a:

Select one:
a. Partnership

b. Corporation

c. Proprietorship

Question 41
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Which of the following is not an advantage of group decision-making?

Select one:
a. group think

b. greater acceptance of decisions

c. more information and knowledge focused on the issue.

d. increased number of alternatives considered

Question 42
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Scientific management is based on the assumption that:

Select one:
a. The scientific observation of people at work would reveal the one best way to do the task.

b. Observation would reveal the workers need to be multi-skilled.

c. Workers would receive a set wage regardless of performance.

Question 43
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It is concerned with managing the process that converts inputs into outputs.

Select one:
a. Management science

b. Operations management

c. Management Information System

d. Strategic management

Question 44
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Which of the following is the most serious problem that might arise due to excessive reliance on
internal recruitment?

Select one:
a. reduced job performance

b. high labor turnover

c. internal resistance

Question 45
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Which of the following are sub-groupings of the classical approach?

Select one:
a. Scientific management and bureaucracy

b. Scientific management and gender management

c. Environment and individual

d. Individual and bureaucracy

Question 46
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Which of the following is a strength for an organization?

Select one:
a. Small competitors in the home market

b. Low labor turnover

c. Presence of non-price competition

d. New market opportunities in Germany

Question 47
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Compensation given with base pay linked to individual team or organizational performance is
classified as
Select one:
a. Wages

b. Base pay

c. Salaries

Question 48
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Which of the following is not advantage of promotion from within?

Select one:
a. Provides greater promotion opportunities for present employees

b. Provides greater motivation thinking for good performance

c. Creates political infighting

Question 49
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The most effective leader is one who:

Select one:
a. makes managerial decisions without consulting others
b. works with managers and employees to make decisions

c. has the leadership style most appropriate to the situation and the employee involved.

d. all of the given options

e. none of the given options

Question 50
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Which of the following is most closely associated with Henry Fayol?

Select one:
a. Classical Management School

b. Time and motion study

c. Iron cage

d. Hawthorne studies