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University of Calcutta: Project Report

This document appears to be a project report submitted by Neha Afreen to the University of Calcutta for the degree of B.Com Honours in Accounting & Finance. The report is on the topic of online banking services provided by the State Bank of India. The introduction provides background on the topic, literature review, objectives, methodology and limitations of the study. The main body of the report contains conceptual framework on online banking, features, advantages and disadvantages, opportunities, and comparison with traditional banking. It also presents data analysis and findings on the profile and services of State Bank of India and customer responses to online banking. The conclusion provides recommendations to improve online banking services.

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VILGAX GAMING
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216 views8 pages

University of Calcutta: Project Report

This document appears to be a project report submitted by Neha Afreen to the University of Calcutta for the degree of B.Com Honours in Accounting & Finance. The report is on the topic of online banking services provided by the State Bank of India. The introduction provides background on the topic, literature review, objectives, methodology and limitations of the study. The main body of the report contains conceptual framework on online banking, features, advantages and disadvantages, opportunities, and comparison with traditional banking. It also presents data analysis and findings on the profile and services of State Bank of India and customer responses to online banking. The conclusion provides recommendations to improve online banking services.

Uploaded by

VILGAX GAMING
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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UNIVERSITY OF CALCUTTA

PROJECT REPORT
(Submitted for the degree of B.COM Honour’s in Accounting & Finance under
the University of Calcutta)

Title of the project

ONLINE BANKING (STATE BANK OF INDIA)

Submitted by
Name of the candidate: NEHA AFREEN

C. U. Registration No.: 125-1211-0038-18


C.U. Roll No.: 181125-11-0071

College Roll No.:39

Name of the College: SETH SOORAJMULL JALAN GIRL'S COLLEGE

Supervised by
Name of the supervisor: Prof. MOUSUMI CHATTOPADHYAY

Month & Year of Submission

July, 2021
Supervisor’s Certificate

This is to certify that Ms. NEHA AFREEN a student of B.Com. Honors’ in


Accounting & finance of SETH SOORAJMULL JALAN GIRL'S COLLEGE under the
University of Calcutta has worked under my supervision and guidance for her
Project Work and prepared a Project Report with the title ONLINE BANKING.
The project report, which she is submitting, is her genuine and original work to
the best of my knowledge.

Signature:

Name: Prof. MOUSUMI CHATTOPADHYAY

Designation: Asst. Prof. of Commerce

Name of the college: SETH SOORAMULL JALAN

GIRL'S COLLEGE

Place. : Kolkata

Date:
STUDENT'S DECLARATION

I hereby declare that the Project Work with the title ONLINE BANKING with case
study on STATE BANK OF INDIA submitted by me for the partial fulfilment of the
degree of B.Com. Honours inAccounting & Finance under the University of
Calcutta is my original work and has not been submitted earlier to any other
University /Institution for the fulfilment of the requirement for any course of
study. I also declare that no chapter of this manuscript in whole or in part has
been incorporated in this report from any earlier work done by others or by me.
However, extracts of any literature which has been used for this report has been
duly acknowledged providing details of such literature in the references.

Signature:

Name: NEHA AFREEN

Address: 22/H/5, LINTON STREET,

KOLKATA-700014

Registration No.: 125-1211-0038-18

C.U. Roll No.: 181125-11-0071

Date:

Place: Kolkata
Acknowledgement

I am using this opportunity to express my gratitude to everyone who supported


me throughout the course of this project. I am thankful for their aspiring
guidance, invaluably constructive criticism and friendly advice during the project
work. I am sincerely grateful to them for sharing their truthful and illustrating
views on a number of issues related to the project.I express my warm thanks to
my supervisor Prof. MOUSUMI CHATTOPADYAY for her unconditional support
and constant guidance.I would also like to thank my family and friends who
provided me constant help, facilities and conductive condition for my project.

Thanking you,

NEHA AFREEN
CONTENT

CHAPTERS PARTICULARS PAGE


NUMBER
1. INTRODUCTION 1. BACKGROUND 7
2. LITERATURE REVIEW 8-9
3. OBJECTIVE OF THE STUDY. 10
4. RESEARCH METHODOLOGY 10
5. DATA COLLECTION METHOD 11
6. TOOL USED FOR DATA ANALYSIS 11
7. LIMITATIONS OF THE STUDY 12
2. CONCEPTUAL FRAMEWORK 1. WHAT IS ONLINE BANKING? 14
2. FEATURES OF ONLINE BANKING? 14-16
3. ADVANTAGES AND DISADVANTAGES 16-17
OF ONLINE BANKING?
4. OPPORTUNITIES IN ONLINE BANKING. 17-19
5. WHY DO BANKS ENCOURAGE ONLINE 19
BANKING NOWADAYS?
6. ONLINE BANKING VS. TRADITIONAL 19-20
BANKING.
7. SAFETY MEASURE OF ONLINE 21
BANKING.
8. NATIONAL SCENARIO. 22
9. INTERNATIONAL SCENARIO. 23
3. PRESENTATION OF DATA 1. COMPANY PROFILE 25-35
ANALYSIS AND FINDINGS 2. PRESENTATION ANALYSIS AND 37-46
FINDINGS
4. CONCLUSION AND 1. CONCLUSIONS 47-48
RECOMMENDATIONS 2. RECOMMENDATIONS 49
5. BIBLIOGRAPHY 1. BIBLIOGRAPHY/ REFERENCE 50-51
6. ANNEXTURE 1. QUESTIONNAIRE / RESPONSES 52-57
Executive Summary
E-Banking is web-based Banking. Now a day due to emerging global
economy, e-commerceand e-business have increasingly become a
necessary component of business strategy and astrong catalyst
foreconomic development. As a third world developing country,
Bangladesh is far behind to reach the expected level of global
banking system. At present the banks inBangladesh are using the
limitedelectronic banking services. E-banking product and
servicesinclude wholesale products for corporatecustomers as well as
retail and fiduciary products forindividual customers. Foreign
commercial banksand private commercial banks are relativelyin a
better position to provide on line banking services.Dutch
bangle bank is acting as apioneer in this sector. Customers who
are habituated with onlinebanking thinks that onlinebanking
services are relatively good then manual system, but they
notsatisfied with the quality of services and bank personnel
behavior to that extent. Although E banking activities a re
experiencing lots of limita tion a nd c onstra ints suc h a s
lack of aw areness and humancapital, inadequate infrastructure,
this sector has a high prospective. People are now getting interested
in online transaction and government has laid out some plans for
developing ICT infrastructure.Bangladesh bank take some major
initiative in this regard and nationalizedbank should concentrate
inimproving their online services spread and quality.

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