1.

 Communication is a ______________

A. one way process.

B. two way process.
C. three way process.
D. four way process.

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2. Communication saves time in

A. internal communication.
B. interview.
C. oral communication.
D. schedule.

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3. Realizing the potential of the self is part of the

A. communication development.
B. language development.
C. skill development.
D. personality development.

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4. The term communis derived from ______________ word.

A. Greek.
B. Latin.
C. Chinese.
D. English.

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5. Posters fall under ______________ communication.

A. oral.
B. visual.
C. written.
D. spoken.

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6. On the ______________ it is possible to get immediate feedback

 A. letter.
B. telephone.
C. e-mail.
D. fax.

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7. A group discussion of a real life situation with in a training environment is

______________

A. discussion.
B. listening.
C. case study method.
D. all of the above.

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8. The information the receiver gets is called ______________

A. message.
B. output.
C. input.
D. source.

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9. Communication is the ______________ of business.

A. Backbone.
B. life blood.
C. nervous system.
D. both (1) & (2).

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10. ______________ are welcome, for it is not obligatory to accept them.

A. suggestion.
B. order.
C. courtesy.
D. complaint.

11. ______________ refers to the special language of a trade.

A. jargon
B. expression.
 C. colloquialism.
D. suggestion.

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12. Audio-Visual communication is most suitable for mass ______________ and mass

______________

A. publicity & education.

B. policies & political.
C. save & store.
D. Education & political.

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13. Interpretation of data is followed by ______________

A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.

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14. Gray colour refers ______________

A. confidence & wisdom.

B. cheerfulness & vigour.
C. life & coolness.
D. danger.

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15. Communication in an organization should ideally flow ______________

A. from top to bottom.

B. from bottom to top.
C. both ways.
D. horizontally.

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16. Press reports refers to ______________

A. reports in newspapers.
B. reports through letters.
 C. oral communication.
D. written communication.

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17. A collection letter is associate with ______________

A. debtors.
B. creditors.
C. company.
D. customers.

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18. Statutory Report is ______________

A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.

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19. Motivation can be achieved through ______________ incentives.

A. Monetary.
B. social.
C. non-monetary.
D. legal.

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20. The exit communication takes place when an employee ______________the

organization.

A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.

21. ______________ is a very conscious process of communication

A. warning.
B. order.
C. action.
D. education.
View answer

22. ______________ means the right use of putting in points or stops in writing.

A. exclamation.
B. semi colon.
C. comma.
D. full stop.

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23. ______________ is the main part of the report.

A. conclusion.
B. recommendations.
C. description.
D. references.

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24. The most important part of the letter is

A. the heading.
B. date.
C. body of the letter.
D. post script.

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25. ______________ system provides expert advice for operational chores.

A. business.
B. operation support.
C. end user systems.
D. expert systems.

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26. ______________ computers operates by measuring.

A. analog.
B. digital.
C. hybrid.
D. main frame.

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27. An ______________ report can be denied at any time

A. oral.
B. written.
C. special.
D. informal.

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28. The American style of writing the date in business letter starts with ______________

A. day.
B. month.
C. year.
D. time.

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29. An effort to influence the attitude and feelings of others is ______________

A. persuasion.
B. suggestion.
C. advice.
D. appreciation.

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30. The main objective of communication is

A. information and persuasion.

B. skill and personality development.
C. control and management.
D. need.

31. The communication cycle, the process of re translation of signals into ideas is

called

A. encoding.
B. decoding.
C. response.
D. feedback.

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32. A memo is an example for

 A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.

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33. Informal communication is otherwise known as ______________ communication.

A. grapevine.
B. lateral.
C. visual.
D. horizontal.

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34. The inside address is typed ______________

A. right hand side.

B. left hand side.
C. right hand bottom.
D. last.

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35. Good punctuation will not involve ______________

A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.

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36. Information about its products is ______________ information.

A. external.
B. internal.
C. planning.
D. deciding.

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37. Warning can be ______________

A. general or specific
 B. specific.
C. particular.
D. Completely general.

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38. ______________ may be less important for small business

A. letter-writing.
B. telephone.
C. e-mail.
D. fax.

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39. ______________ is the process of arriving at agreement through consultation

A. consensus.
B. horizontal.
C. vertical.
D. upward.

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40. The letter of acknowledgement ______________

A. provides a record.
B. shows courtesy.
C. avoids misunderstanding.
D. serves all the above purposes.

41. Communication network in any organization is ______________

A. internal & external.

B. verbal & written.
C. oral & non-verbal.
D. feedback.

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42. Informal communication is otherwise known as ______________

A. person to person communication.

B. internal communication.
C. external communication.
D. Authoritative communication.
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43. Minutes of resolutions is only resolutions ______________

A. recorded.
B. development.
C. decision-making.
D. authenticated.

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44. Minutes of a meeting are usually prepared by ______________

A. secretary.
B. chairman.
C. shareholder.
D. laymen.

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45. The value mail e-mail, video conferencing etc some of the ______________ based
media of communication.

A. computer.
B. traditional.
C. science.
D. rules.

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46. A circular is a form of ______________

A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.

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47. ______________ means giving a particular bias to the reality

A. abstracting.
B. slanting.
C. inferring.
D. information.
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48. Business letter must possess the quality of ______________

A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.

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49. ______________ report can be denied at any time.

A. oral report.
B. written report.
C. business report.
D. formal report.

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50. ______________ reports are related to a single occasion or situation.

A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.

51. EDP stands for ______________

A. enterpreneurial development programme.

B. electronic data processing.
C. electronic data passing.
D. electronic data patroning.

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52. ______________ is something written after the letter is closed.

A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.

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53. The minimum number of members necessary for a meeting is called as
______________

A. quorum.
B. resolution.
C. proxy.
D. prospectus.

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54. Effective communication can only be achieved when ______________

A. the audience is understood.

B. feedback is encouraged.
C. thoughts are organized.
D. systematic delivery of speech.

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55. A motivated worker does not need much ______________

A. supervision.
B. encouragement.
C. advice.
D. suggestion.

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56. The downward communication flow from

A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.

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57. Telephonic conversation is a

A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.

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58. Salutation

A. comes above inside address.

B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.

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59. Physical Barriers to communication are ______________

A. time and distance.

B. interpretation of words.
C. denotations.
D. connotations.

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60. Appropriate salutation for an application is ______________

A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.

61. Subscription of a letter ______________

A. contains principal message.

B. contains name and address of the receiver.
C. contains name and address of the sender.
D. Place and date.

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62. The usual forms of greetings used for unmarried women ______________

A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.

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63. ______________ is a more powerful agent of persuasion and control.

A. speaker.
 B. receiver.
C. speech.
D. decoder.

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64. Effective advice ______________

A. is both man-oriented & work oriented.

B. is given in the workers interest.
C. promotes understandings.
D. all the above.

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65. The reimbursement of expenses is generally made by the ______________

A. principal.
B. agent.
C. subordinate.
D. owner.

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66. The official record of the proceeding of a meeting is known as ______________

A. agenda.
B. minutes.
C. prospectus.
D. report.

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67. A concise and accurate record of the proceedings at a meeting is called as

______________

A. resolution.
B. minutes.
C. invoice.
D. agenda

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68. Organization Theory is written by ______________

A. William Scott.
 B. Newman & summer.
C. Matthews.
D. James.

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69. Circular letter is meant for ______________

A. communication.
B. personal communication.
C. secret communication.
D. Informal communication.

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70. CWO stands for ______________

A. cash with offer.

B. cash with order.
C. cash with option.
D. cash with opinion.

71. ______________ reports are prepared and presented at regular and prescribed

intervals

A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.

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72. ______________ should come as a logical conclusion to investigation and analysis

A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.

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73. ______________ system monitors and control physical processes.

A. process.
B. transaction.
C. operations.
 D. office automation.

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74. ______________ is an important element in all business letters

A. signature.
B. letter head.
C. salutation.
D. complimentary close.

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75. Language used in essay writing is ______________

A. simple.
B. difficult.
C. confidential.
D. ambiguous.

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76. Words that have more than one meaning are called as ______________

A. equivocal terms.
B. jargon.
C. trigger wards.
D. biased language.

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77. ______________ channel of communication called the grapevine.

A. formal.
B. informal.
C. horizontal.
D. vertical.

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78. Reports from the subordinates to the superiors take the form of

A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
View answer

79. Communication means ______________ information, feeling and thoughts, with

others.

A. to receive.
B. exchange of.
C. conveying.
D. all the above.

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80. Audio-Visual communication is most suitable for mass ______________ and mass

______________

A. publicity & education.

B. policies & political.
C. save & store.
D. Publicity & policies.

81. When Respected Sir is the salutation the appropriate complimentary clause is

______________

A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.

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82. Post script appears in a letter ______________

A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.

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83. Sources of information ______________

A. old files.
B. observation.
C. meeting.
D. all the above.
View answer

84. The aim of______________ should be the organization's betterment.

A. order.
B. warning.
C. suggestion.
D. Counseling.

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85. ______________ is quite often a physical barrier to communication

A. noise.
B. interpretation of words.
C. by passed instruction.
D. all of the above.

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86. All the media available can be broadly classified into ______________ groups.

A. two.
B. three.
C. four.
D. five.

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87. Colours also have a ______________ effect.

A. psychological.
B. physiological.
C. sociological.
D. socio psychological.

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88. Facial expressions and gestures are known as ______________

A. face to face communication.

B. oral communication.
C. both 1 & 2.
D. Multimedia communication.

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89. List of items of business to be considered at a meeting is called as ______________

A. agenda.
B. dividend.
C. prospectus.
D. reports.

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90. ______________ is done by drawing a list of the items of business to be transacted

at the meeting.

A. minutes.
B. resolution.
C. invitation.
D. agenda.

91. The official record of the proceeding of a meeting is called ______________

A. minutes.
B. notice.
C. both 1 & 2.
D. notes.

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92. Marine insurance is effected FPA. FPA denotes ______________

A. free of particular average.

B. free of particular assignment.
C. free of partial average.
D. Fare of particular assignment.

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93. The effort to influence the attitudes, feeling or beliefs is ______________

A. instruction.
B. persuasion.
C. suggestion.
D. motivation.

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94. ______________s a basic management tool used in decision-making.

 A. business letter.
B. report.
C. document.
D. specific reports.

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95. ______________ is a device by which losses suffered by a few are shared by many.

A. insurance.
B. cheque.
C. finance.
D. risk bearer.

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96. ______________ is usually indicated if anything is to be attached to a letter.

A. appendix.
B. annexures.
C. index.
D. enclosures.

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97. When superiors provide directions to their subordinates regarding what to do,

which is known as ______________ communication

A. upward.
B. horizontal.
C. downward.
D. lateral.

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98. Informal communication network within the organization is known as

______________

A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.

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99. ______________ is an authoritative communication

 A. order.
B. persuasion.
C. advice.
D. counseling.

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100. Examples of oral communication ______________

A. letter.
B. e-mail.
C. telephone.
D. fax.

101. Normal salutation in chairman's speech will be

A. Ladies and Gentlemen.

B. Dear Sir.
C. Respected Sir.
D. Madame.

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102. Gestures is an example for

A. body language.
B. grammar.
C. speeches.
D. written.

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103. Lateral communication is between

A. superior and subordinate.

B. same cadre of personal.
C. subordinate and superior.
D. Among all.

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104. Conciseness means ______________

A. brevity.
B. courtesy.
C. coherence.
 D. convincing.

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105. The possibility of misunderstanding at any step ______________

A. brain drain.
B. output.
C. channel.
D. medium.

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106. ______________ implies respect for the readers point of view.

A. consideration.
B. order.
C. courtesy.
D. none.

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107. Audio-Visual communication is ______________

A. sight.
B. sound.
C. both (a) & (b).
D. noise.

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108. ________________ is the information or ideas the sender wants to give the receiver

A. input.
B. channel.
C. message.
D. output.

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109. Blue colour refers ______________

A. sincerity.
B. traditional.
C. danger.
D. faith.
View answer

110. A report is a basic management tool used in ______________

A. personality development.
B. decision making.
C. individual development.
D. Self motivation.

111. ______________ reports are related to a single occasion or situation.

A. special.
B. periodic.
C. informal.
D. formal.

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112. The minute books are the ______________ book of the company.

A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.

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113. Letter of credit is issued ______________

A. by bank.
B. by supplier.
C. by customer.
D. By public.

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114. Clearance sales refer to ______________

A. sale of pure chemicals.

B. sale of detergents.
C. sale of food products.
D. Sale of chemicals.

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115. The effective business letter must be ______________

 A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.

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116. ______________ is the list of words used in the reports.

A. conclusion.
B. glossary.
C. index.
D. reference.

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117. ______________ is in finished form.

A. data.
B. system.
C. information.
D. character.

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118. ______________ is the set of instructions given to the computers.

A. hardware.
B. software.
C. human ware.
D. firmware.

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119. ______________ is the process of arriving at agreement through consultation

A. consensus.
B. grapevine.
C. informal.
D. braindrain.

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120. Which one is not a component of a business letter

A. envelope.
 B. salutation.
C. subject.
D. complimentary close.

121. What kind of information should be included in a resume

A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.

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122. How to make audio-visual communication effective?

A. the pictures are colourful.

B. clearly written.
C. speak politely
D. silent.

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123. The inside address should be written

A. below the salutation.

B. above the heading.
C. above the salutation.
D. above the date.

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124. Messieurs

A. a French term meaning gentlemen

B. used in singular.
C. is a title like Doctor
D. many.

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125. Face-to-face communication is a ______________

A. visual communication.
B. direct conversation.
C. oral communication
D. written.
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126. ______________ communication is the most popular means of transmitting

message.

A. written
B. oral.
C. visual.
D. face-to-face.

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127. Margin to a letter is like ______________

A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.

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128. Bad Listeners will make ______________ communication

A. good.
B. bad.
C. excellent.
D. rather favorable.

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129. ______________ is the essential aspect of communication

A. enclosure.
B. letter.
C. telephone.
D. feedback.

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130. ______________ is impersonal and professional

A. counselling
B. advice
C. suggestion
D. warning
131. ______________ Communication is unsuitable for lengthy message.

A. oral.
B. written.
C. vertical.
D. audio visual.

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132. Contents of offers and quotation are ______________

A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.

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133. The letter should be based on ______________

A. I attitude.
B. you attitude.
C. we attitude.
D. my attitude.

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134. Bold colour in a report implies ______________

A. emphasis.
B. attention.
C. power.
D. traditional.

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135. The participants of a board meeting are ______________

A. member.
B. directors.
C. member and directors.
D. outsiders

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136. A report given by a secretary to the Marketing Director may be called as
______________

A. formal.
B. informal.
C. oral.
D. personal.

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137. A report prepared and presented according to the form and procedure laid
down law is called a ______________

A. law report.
B. procedure report.
C. company report.
D. statutory report.

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138. Dunning letters are also called ______________

A. collection letters.
B. letter of credit.
C. compliant letters.
D. Suggestion letters.

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139. ______________ stands for mental health

A. morale.
B. motivation.
C. co-operation.
D. coordination.

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140. An informal report is usually in the form of a ______________ communication.

A. person to person.
B. many to one.
C. one to many.
D. company to company.

141. ______________ the sources of information is a kind of spadework.

 A. analyzing.
B. investigating.
C. making outline.
D. writing report.

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142. ______________ is an integrated user-machine system.

A. management information system.

B. executive system.
C. decision making system.
D. knowledge based system.

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143. ______________ is the physical part of the computer

A. software.
B. human ware.
C. firmware.
D. hardware.

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144. ______________ is used at the end of a sentence which expreses a strong feeling.

A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.

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145. Bio-data is enclosed with the following letter ______________

A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.

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146. Written communication includes

A. reports & forms.

 B. interviews.
C. film.
D. speaking.

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147. Pictures, slides, films fall under

A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.

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148. Grapevine communication is associated with ______________ communication.

A. formal
B. informal
C. horizontal
D. vertical.

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149. Empathy leads to ______________

A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.

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150. One of the following directly relates to provision of credit ______________

A. current account.
B. savings account.
C. recurring deposit.
D. discounting bills.

151. _________ and testimonials are important because they express the opinion of
others the applicant's suitability for a position.

A. References.
B. Qualification.
C. Service certificate.
 D. Letters.

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152. _________ are our body parts especially arms, legs, hands and head convey
meaning.

A. Gestures
B. Proxemics
C. Time language
D. Paralanguage

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153. _________ are used by an organisation as a means of having written records of

established practices such as instructions on how to undertake specific tasks and
work policies.

A. Manuals
B. Memos
C. Letters
D. All the above

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154. _________ are usually the least formal method of written communication within
the workplace and will usually include various notices or information relating to
welfare and safety issues;

A. Manuals
B. Memos
C. Letters
D. Circulars

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155. _________ Communication can be inward or outward:

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

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156. _________ communication refers to the communication between a superior and a
subordinate through scalar chain.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

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157. _________ in communication increases credibility of the sender of message

A. Clarity
B. Correctness
C. Concreteness
D. Consideration

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158. _________ indicates the hierarchy of topics and their sequences.

A. Appendix
B. List of references
C. Bibliography
D. Table of contents

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159. _________ Involves how we arrange personal space and what we arrange in it

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

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160. _________ is a communication which contains the decision of the meeting.

A. Amendment.
B. Resolution.
C. Debate.
D. Minutes.

161. _________ is a document sent with your resume to provide additional information

on your skills and experience.
 A. Hand-outs
B. Curriculum vitae
C. Application letter
D. Sales letter

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162. _________ is a kind of written announcement that is distributed to a large number

of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.

A. Memo
B. Notice
C. Circular
D. Publicity

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163. _________ is a person's belief about his' or her chances of successfully

accomplishing a specific task.

A. Self esteem
B. Self perception
C. Self concept
D. Self Efficacy

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164. _________ is a systematic oral exchange of information, views and opinions about

a topic, issue, problem or situation among members of a group who share certain
common objectives.

A. Presentation
B. Group discussion
C. Group interview
D. All of these

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165. _________ is also known as Non-directed interview.

A. Structured
B. Unstructured
C. Depth
D. Exit
View answer

166. _________ is also referred to as critical/judgmental listening

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

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167. _________ is an assigned communication for a purpose and for specific receiver

or reader.

A. Report
B. Memos
C. Letters
D. Circulars

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168. _________ is done by drawing a list of the items of business to be transacted at

the meeting.

A. Minutes.
B. Resolution.
C. Invitation.
D. Agenda.

View answer

169. _________ is exchange of messages between two persons such as conversation,

dialogue, interview etc.

A. Soliloquies
B. Interpersonal communication
C. Intrapersonal communication
D. Mass communication.

View answer

170. _________ is talking to oneself in one's own mind such as soliloquies, asides in

dramatic work etc.

A. Dialogue
B. Interpersonal communication
 C. Intrapersonal communication
D. Unilateral communication.

171. _________ is the interpretation of sensory data so as to gather meaningful ideas.

A. Sensation
B. Retention
C. Perception
D. Cognition

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172. _________ is the process of exchanging messages between a seller and a

customer.

A. Organisational communication
B. Business Communication
C. Managerial communication
D. Professional communication

View answer

173. _________ is the study of body physical movements.

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

View answer

174. _________ is the wordless form of communication which takes the form of

postures, body language ,facial expressions, eye contacts, tension, breathing and
tones etc.

A. Verbal communication
B. Garbage communication
C. Informal communication
D. Non-Verbal communication

View answer

175. _________ listening occurs when you go beyond what is being said and try to
fathom what is not being said.

A. Deep
 B. Passive
C. Full
D. Discriminative

View answer

176. _________ Means how our voice stress, pause, sigh etc. communicates.

A. Paralanguage
B. Body language
C. Gestures
D. Proxemics

View answer

177. _________ means the position in which you hold your body when standing or
sitting.

A. Gestures
B. Postures
C. Paralanguage
D. Proxemics

View answer

178. _________ presentations include talks, seminars, proposals, workshops,

conferences, and meetings the presenter or presenters share their expertise, and
information is exchanged.

A. Informative
B. Persuasive
C. Image building
D. Decision making

View answer

179. _________ refers to mental disturbances

A. Coherence
B. Notion
C. Distraction
D. Psychological noise

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180. _________ refers to the amount of space that individuals naturally maintain
between each other.

A. Chronemics
B. Gestures
C. Proxemics
D. None of these.

181. _________ takes place when you listen to only those things that you want to hear
or to those that you interested

A. Discriminative listening
B. Biased listening
C. Selective Listening
D. Appreciative listening

View answer

182. _________ tells how our body communicates.

A. Paralanguage
B. Kinesics
C. Chronemics
D. Proxemics

View answer

183. A _________ focuses on your skills and experience, rather than on your
chronological Work history

A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume

View answer

184. A _________ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words

A. Appendix
B. List of references
C. Bibliography
D. Glossary
View answer

185. A _________ is also known as a 'cover letter'

A. Resume
B. Curriculum vitae
C. Application letter
D. Sales letter

View answer

186. A _________ letter should be organized like sales letter

A. Resume
B. Curriculum vitae
C. Application letter
D. All the above

View answer

187. A _________ Starts by listing your work history, with the most recent position
listed first.

A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume

View answer

188. A circular is a form of _________

A. Oral communication.
B. Face-to-face communication.
C. Group communication.
D. Visual communication.

View answer

189. A GD is highly structured because:

A. It is coordinated by a moderator
B. It measures group communication skills
C. Members have to listen to the views of others
D. The topic, time and number of participants are all decided in advance
View answer

190. A message may be understood by an average educated person, if FOGINDEX is:

A. More than 15
B. Less than 15
C. Negative
D. Zero

191. A report prepared in a prescribed form and presented according to an

established procedure is _________ report

A. Formal.
B. Informal.
C. Statutory.
D. General.

View answer

192. A resume summarizes the following:

A. Strengths and weaknesses

B. Personality
C. Education and experience
D. Hobbies

View answer

193. A summary of your educational and academic backgrounds as well as teaching

and research experience, publications, presentations, awards, honours and
affiliations.

A. Resume
B. Curriculum vitae
C. Application letter
D. Hand-outs

View answer

194. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.

A. Resume
B. Curriculum vitae
C. Application letter
 D. Hand-outs

View answer

195. According to Proxemics (space language), zones are classified into _________

categories

A. 3
B. 4
C. 5
D. 6

View answer

196. According to Richard Fitch, in communication process 90% belongs to _________

A. Formal communication
B. Non-verbal communication
C. Informal communication
D. Oral communication

View answer

197. Advantage of written communication

A. Save time.
B. Save money.
C. Permanent record.
D. Neat.

View answer

198. All of the following are examples of verbal communication EXCEPT:

A. Email
B. symbols
C. Telephone calls
D. Text messaging

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199. All the following are principles of business letter writing, except:

A. Consideration
B. Correctness
C. Conciseness
 D. Concurrency

View answer

200. An Agenda prepared in connection with _________

A. Meeting.
B. Business tours.
C. Exhibition.
D. Personal notes.

201. Communication between HR manager and salesman is an example of:

A. Horizontal communication
B. Lateral communication
C. Diagonal communication
D. Vertical communication

View answer

202. Communication is a _________

A. one way process

B. Two way process
C. Three way process.
D. four way process

View answer

203. Communication is derived from a Latin word "Communis" which means

A. Community
B. Share
C. Common
D. Marxist

View answer

204. Communication means _________ information, feeling and thoughts, with others.

A. To receive.
B. Exchange of.
C. Conveying.
D. All the above.

View answer
205. Communication meant for changing the attitude of others is known as _________
communication.

A. Directive
B. Mass
C. Persuasive
D. All the above.

View answer

206. Communication problems otherwise known as

A. Enquire.
B. Barriers.
C. Encoding.
D. Decoding.

View answer

207. Communication saves time in:

A. Internal communication.
B. Interview.
C. Oral communication.
D. Schedule.

View answer

208. Communication starts with:

A. Encoding
B. Sender
C. Channel
D. Feedback

View answer

209. Communication through news papers and television are known as:

A. Group communication
B. Interpersonal communication
C. Mass communication
D. None of these.

View answer
210. Communication with superiors involves:

A. Directions
B. Orders
C. Complaints
D. Instructions

211. Comparing to resume, _________ is more academic oriented.

A. Cover letter
B. Interview
C. Curriculum Vitae
D. Bio-data

View answer

212. Conciseness of message refers to:

A. Crispness
B. Comprehensiveness
C. Specificity
D. Brevity

View answer

213. Consideration in a business letter means:

A. Stressing the "me" attitude

B. Using first person pronouns
C. Stressing the "you" attitude
D. Appealing to the sender's interest

View answer

214. Curriculum vitae is known asa.

A. Personal profile
B. Personal data sheet
C. Qualification sheet
D. All the above

View answer

215. Denotations and Connotations are _________ barriers in communication process.

A. Physical barriers
 B. Semantic barriers
C. Encoding barriers
D. Technical barriers

View answer

216. Diagonal communication is also known as:

A. Cross ward communication

B. Horizontal communication
C. Vertical communication
D. Any of the above

View answer

217. Dialogic listening is also known as:

A. Empathetic listening
B. Therapeutic listening
C. Relational listening
D. Active listening

View answer

218. Different components of the presentation that attract the attention of audience

are:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

219. Down ward communication and Upward communication are:

A. Vertical communication
B. Horizontal communication
C. Diagonal communication
D. None of these

View answer

220Dunning letters are also called _________

A. Collection letters.
 B. Letter of credit.
C. Compliant letters.
D. Suggestion letters.

221. Errors in language, grammar or visual representation of facts take away:

A. Clarity
B. Correctness
C. Crispness
D. Conciseness

View answer

222. Evaluation Parameters of Group discussion includes:

A. Personality
B. Communication
C. Leadership
D. All the above

View answer

223. Examples of oral communication _________

A. Letter.
B. E-mail.
C. Telephone.
D. Fax.

View answer

224. FOGINDEX is used to measure:

A. Clarity of message
B. Courtesy of message
C. Readability of message
D. All the above.

View answer

225. Formal Interview is also known as _________

A. Planned interview
B. Unstructured interview
C. Group interview
D. None of these
View answer

226. Four essential elements of good listening process are:

A. Attention, Hear, Understand, Respond

B. Attention, Hear, Understand, Remember
C. Accept, Hear, Update, Remember
D. Adopt, Hear, Understand, Respond

View answer

227. Functional coordination is one important reason for communicating with:

A. Superiors
B. Peers
C. Subordinates
D. Employees' unions

View answer

228. Gestural communication is a _________

A. Non-Verbal Message.
B. Direct conversation.
C. oral communication
D. Written.

View answer

229. Gossip and rumour are part of _________ communication.

A. Formal.
B. Informal.
C. Horizontal.
D. Vertical.

View answer

230. Grapevine communication is associated with _________ communication.

A. Formal
B. Informal
C. Horizontal
D. Vertical.

231. appflows through _________

 A. Face-to-face discussion.
B. Telephonic talk.
C. Periodical meeting.
D. All the above.

View answer

232. In _________ form of communication, a subordinate is permitted to communicate

with the boss of his boss.

A. Chain
B. Circular
C. Inverted V
D. Wheel

View answer

233. In _________ form of communication, all the subordinates of a superior talk to

one another through his medium and the superior works as a hub.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

View answer

234. In _________ layout of letter, every line begins at left margin and thus makes each
paragraph look like a distinct block of message.

A. Full block
B. Semi-block
C. Simplified
D. All the above.

View answer

235. In _________ speakers' choice of words unintentionally communicates something

more than what the actual words state.

A. Formal Communication
B. Informal communication
C. Meta communication
D. None of these

View answer
236. In _________, the receiver holds preconceived notions, which shape the way a
receiver decodes the sender's message.

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

View answer

237. In empathetic communication, we can:

A. Probe
B. Respond to the feelings
C. Interpret
D. advice

View answer

238. Informal communication is otherwise known as _________ communication.

A. Grapevine.
B. Lateral.
C. Visual.
D. Horizontal.

View answer

239. It involves how we say something in different pitch, tone and voice modulation
such as slow or fast.

A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage

View answer

240. Lateral communication is between

A. Superior and subordinate.

B. Same cadre of personal.
C. Subordinate and superior.
D. Among all.

241. List of items to be discussed and decided in a meeting is called as _________

 A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda

View answer

242. Listening has been identified as one of the "seven habits of highly effective
people" by:

A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters

View answer

243. Listening, reading, speaking and writing are all types of:

A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.

View answer

244. Materials distributed to the audience to supplement the contents of the

presentation is:

A. Hand-outs
B. Cue-cards
C. Attention grabbers
D. None of these

View answer

245. Memo is derived from a Latin word which means:

A. A thing which must be remembered

B. A thing which must be memorized
C. A thing which must be written
D. A thing which must be communicated

View answer

246. Mental turbulence refers to:

 A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak

View answer

247. One characteristic of a memo is:

A. Formal
B. Tool for external communication
C. Concise
D. Pretentious

View answer

248. Orders and directives are the example of:

A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication

View answer

249. Our purpose in a _________ presentation is to convince your listeners to accept

your proposal

A. Informative
B. Persuasive
C. Image building
D. Multipurpose

View answer

240. Our purpose in a _________ presentation is to move your audience to take your

suggested action.

A. Informative
B. Persuasive
C. Image building
D. Decision making

251. Physical Barriers to communication are _________

A. Time and distance.

 B. Interpretation of words.
C. Denotations.
D. Connotations.

View answer

252. Placement of purchase order to supplier of material is _________ communication.

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

View answer

253. Posters fall under _________ communication.

A. Oral.
B. Visual.
C. Written.
D. Spoken.

View answer

254. Readability is determined mainly by:

A. Punctuation
B. Length of words
C. Active and passive voice
D. Spelling

View answer

255. Receiving a sales order is an example of:

A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication

View answer

256. Small cards that contain the important points of presentation is known as:

A. Hand-outs
B. Cue-cards
 C. Attention grabbers
D. None of these

View answer

257. The business letter that neither please nor displease the receiver, but are
received with interest are known as

A. Good news letter

B. Praising letter
C. Routine letter
D. All the above.

View answer

258. The clarity in communication could be achieved by which of the following

techniques?

A. Choose words that are short, familiar and conversational.

B. Construct effective sentences and paragraphs.
C. Achieve appropriate readability.
D. All the above

View answer

259. The concept the individual has of himself as a physical, social and spiritual or
moral being is:

A. Self esteem
B. Self perception
C. Self concept
D. Stereo typing

View answer

260. The downward communication flow from

A. A subordinate to a superior.
B. A subordinate to a subordinate.
C. A superior to a superior.
D. A superior to a subordinate.

261. The keys to write a successful resume are:

A. Too long, verbose descriptions and over confident tone

 B. "You" attitude, focus on your audience and think about prospective employers
need
C. None of the above
D. All of the above

View answer

262. The main objective of communication is:

A. Information and persuasion.

B. Skill and personality development.
C. Control and management.
D. Need.

View answer

263. The main purpose of a group discussion is to measure:

A. Knowledge
B. Personality
C. Group communication skills
D. Leadership skills

View answer

264. The message sent is not always the same as the meaning attached to the
message. This is because of the:

A. Wrong sender
B. Wrong medium
C. Faulty message
D. Inaccurate decoding

View answer

265. The minute books are the _________ book of the company.

A. Subsidiary.
B. Statutory.
C. Obligatory.
D. Secondary.

View answer

266. The most basic type of listening is known as:

 A. Discriminative listening
B. Comprehension listening
C. Appreciative listening
D. Evaluative listening

View answer

267. The number of key elements in the communication process is:

A. Five
B. Six
C. Seven
D. Four

View answer

268. The primary role of a moderator is to:

A. Facilitate the smooth functioning of the GD

B. Keep track of time
C. Announce the GD topic
D. Interfere during the GD

View answer

269. The purpose of a _________ is to help the management identify the reasons

underlying a situation that management already know.

A. Report
B. Memos
C. Letters
D. Circulars

View answer

270. The quality of a report is determined mainly by:

A. The language of the report

B. The visual aspects
C. The length of the report
D. The accuracy of the data

271. The resume should be written before the job application letter because:

A. The resume is seen first

B. The resume helps to decide what to highlight in the letter
 C. The resume is more important than the letter
D. Most employers do not read application letters

View answer

272. The term "communis" derived from _________ word.

A. Greek.
B. Latin.
C. Chinese.
D. English.

View answer

273. The two broad areas of communication are:

A. Oral and written communication

B. Verbal and written communication
C. Verbal and non-verbal communication
D. Oral and non-verbal communication

View answer

274. The word "memo" is a short form for:

A. Memory
B. Memorizing
C. Memorandum
D. Members order

View answer

275. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.

A. Wheel communication
B. Chain communication
C. Circular communication
D. Free flow communication.

View answer

276. Transactional analysis (TA) was developed by:

A. Elton Mayo
B. Weber
 C. Maslow
D. Eric Berne

View answer

277. Type of listening in which we learn to discern the difference in sounds.

A. Discriminative listening
B. Biased listening
C. Evaluative listening
D. Appreciative listening

View answer

278. Which is NOT one of the three purposes for giving oral presentations?

A. To persuade
B. To debate
C. To build goodwill
D. To inform

View answer

279. Which of the following combination is /are example/s of oral communication?

A. Meetings, memos and presentations

B. Meetings, memos and performance reviews
C. Meetings, presentations and performance reviews
D. All the above

View answer

280. Which of the following combination is /are example/s of written

communication?

A. Letters and voicemail

B. Reports and email
C. Circulars and voicemail
D. All the above.

281. Which of the following indicates the correct sequence of the elements of

communication in the communication process?

A. Sender, Receiver, Channel, Message, Feedback

B. Receiver, Feedback, Sender, Message, Channel
C. Sender, Channel, Message, feedback, Receiver
 D. Sender, Message, Channel, Receiver, Feedback

View answer

282. Which of the following is / are 7 Cs of presentation?

A. Clarity
B. Conciseness
C. Candidness
D. All the above

View answer

283. Which of the following is /are element of body of a business report?

A. Glossary
B. Cover letter
C. Recommendation
D. Executive summery

View answer

284. Which of the following is /are not 7Cs of presentation?

A. Clarity
B. Consideration
C. Concreteness
D. Collectiveness

View answer

285. Which of the following is a basic part of report?

A. Cover
B. Recommendation
C. Title page
D. Glossary

View answer

286. Which of the following is characteristic of a chronological resume?

A. Appropriate for experienced candidates

B. Mentions most recent job or qualification first
C. Appropriate when education and experience are unrelated to the job applied
for
 D. Both a & b

View answer

287. Which of the following is not a basic part of report?

A. Introduction
B. Discussion
C. Executive summery
D. Glossary

View answer

288. Which of the following is not a component of attitude?

A. Affective
B. Cognitive
C. Openness
D. Intentional

View answer

289. Which of the following is not a compulsory part of a business letter?

A. Salutation
B. Close
C. Attention line
D. Body

View answer

290. Which of the following is not a type of business letter?

A. Business enquiry
B. Sales letter
C. Quotations
D. Reference letter.

291. Which of the following is not an element of back matters of business report?

A. Appendix
B. List of references
C. Bibliography
D. Conclusion

View answer
292. Which of the following is not an element of front matters of business report?

A. Introduction
B. Cover letter
C. Acknowledgement
D. Table of contents

View answer

293. Which of the following is/are barriers of listening?

A. Sluggishness
B. Premature evaluation
C. External distractions
D. All of these.

View answer

294. Which of the following is/are business letters?

A. Refusal letter
B. Customer relation letter
C. Order status letter
D. All of these.

View answer

295. Which one is an effective audio-visual communication.

A. Cinema.
B. Television.
C. Drama
D. All the above.

View answer

296. While giving an interview, be --- in your salary expectations.

A. Modest
B. Unrealistic
C. Realistic
D. None of the above

View answer

297. Written communication doesn't includes

 A. Reports
B. Forms.
C. Notice.
D. None of these.

View answer

298. Wrong decoding means:

A. Badly worded message

B. Message sent to wrong receiver
C. Interpreted meaning is different from intended message
D. Message sent by wrong sender

View answer

299. "Internal communication" refers to

A. letters from insiders to people outside the organization.

B. exchange of information and ideas within an organization.
C. e-mail communication.
D. letters from outsiders to people inside the organization.

View answer

300. A formal work plan usually includes the following elements except

A. review of project assignments, schedules, and resource requirements.

B. discussion of tasks to be accomplished.
C. primary and secondary sources.
D. statement of the problem.

301. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?

A. Thinking in terms of results

B. Being paid a salary commensurate with your abilities and responsibilities
C. Being well-rounded
D. Knowing how to get things done

View answer

302. A successful resume conveys seven qualities that employers seek; which of the
following is not one of them?

A. Having personal standards of excellence

 B. Showing signs of career progress
C. Being flexible and willing to try new things
D. All the above are qualities that employers seek.

View answer

303. A well-written summary has the following characteristics except

A. it must be comprehensive and balanced.

B. the content must be accurate.
C. it supports a recommendation.
D. the report structure must be clear.

View answer

304. All of the following are features of the direct approach for routine messages
except

A. use the middle to explain details and justify the request.

B. open with a "hook" to capture the reader's interest.
C. close by requesting a specific action and concluding cordially.
D. place your main idea (the request) in the opening.

View answer

305. All of the following are good advice about tone except

A. avoid obsolete and pompous language.

B. avoid long sentences.
C. avoid preaching and bragging.
D. avoid humor.

View answer

306. All of the following are good ways to give constructive feedback except

A. offering feedback on things that are not controllable by the recipient

B. keeping feedback impersonal and job related.
C. focusing on particular behaviours; feedback should be specific rather than
general.
D. making feedback well timed; there should be only a short interval between the
recipient's behaviour and the feedback.

View answer

307. All of the following are important to conducting productive meetings except

 A. selecting the participants.
B. planning the purpose.
C. providing refreshments.
D. setting and following an agenda.

View answer

308. All of the following are logical fallacies except

A. ethical dilemmas.
B. attacking your opponent.
C. begging the question.
D. hasty generalization.

View answer

309. All of the following are questions to consider during the first pass through a
draft except

A. Have you covered all your points in the most logical order?
B. Are the most important ideas developed adequately?
C. Is there a good balance between the general and the specific?
D. What score does the Fog Index give it?

View answer

310. All of the following are questions to consider during the first pass through a
draft except

A. Have you provided enough support and double-checked the facts?

B. Do you need to add anything?
C. Is it concise?
D. Would the message be more convincing if it were arranged in a different
sequence?

311. All of the following are strategies to use if your message will displease your
audience except

A. close cordially.
B. open with the main point.
C. in the body give reasons that justify a negative answer.
D. open with a neutral statement.

View answer
312. All of the following are suggestions for writing condolence messages except

A. write in your own words.

B. keep reminiscences brief.
C. write about special qualities of the deceased.
D. quote poetic passages and other formal phrases suitable for the occasion.

View answer

313. All of the following messages are likely to please your audience except

A. providing routine information as part of your regular business.

B. announcing a price cut.
C. granting an adjustment.
D. accepting an invitation.

View answer

314. All of the following will help you send an effective on-the-job e-mail message
except

A. copying a wide distribution list on your e-mail note.

B. using the medium to share information rather than deliver tragic news or e-
mail.
C. writing audience-centred messages.
D. making your message worth reading and easy to follow.

View answer

315. All of these are measures to resolve conflict except

A. openness--getting feelings out in the open before dealing with the main
issues.
B. proaction--dealing with minor conflict before it becomes major conflict.
C. communication--getting those involved in conflict to participate in resolving
it.
D. determination--making sure your viewpoint prevails.

View answer

316. All of these are measures to resolve conflict except

A. alliance--getting parties to fight together against an "outside force"

B. research--seeking factual reasons for the problem before seeking solutions.
 C. flexibility--not letting the team get locked into a position before considering
other solutions.
D. decisiveness--making sure a decision is made.

View answer

317. All these are guidelines to effective communication except

A. adopt an audience-centered approach.

B. create lean and efficient messages.
C. improve your speed at writing messages.
D. foster an open communication climate.

View answer

318. An interview proceeds through three stages; which is not one of them?

A. The decision
B. The question-and-answer session
C. The warm-up
D. The close

View answer

319. Business writers use what type of design elements to provide visual clues to the
importance of various ideas and their relationships?

A. White space and headings

B. Comparison or contrast, illustration, cause and effect, problem-solution, and
classification.
C. Correctness and effectiveness
D. Content and organization

View answer

320. Cultural diversity is

A. a shared system of symbols, attitudes, beliefs, expectations, and norms for

behaviour.
B. the process of sending and receiving messages between people of different
cultures.
C. the degree to which a population is made up of people from various national,
ethnic, racial, and religious backgrounds.
D. the pattern of physical cues and implicit understandings that conveys
meaning between two members of the same culture.
321. Do all of the following when you are writing sales letters except

A. gain the reader's attention.

B. support your claims with evidence.
C. emphasize central selling points and benefits.
D. All the above should be used.

View answer

322. During what stage does the interviewer control the interview by asking a series
of questions in a set order?

A. An open-ended interview
B. A structured interview
C. Pre-employment testing
D. Handwriting analysis

View answer

323. Effective persuasion involves the following strategies except

A. framing your arguments.

B. dealing with resistance.
C. repeating the main idea.
D. balancing emotional and logical appeals.

View answer

324. E-mail can be used for external communications in which of the following

situations?

A. When your audience accepts e-mail as appropriate.

B. In response to e-mail messages that you receive.
C. Both of the above.
D. None of the above.

View answer

325. Generally, the best way to deliver a speech is by

A. memorizing it.
B. reading it.
C. impromptu speaking.
D. speaking from notes.

View answer
326. If you wish to acknowledge help given by others, place it in the

A. letter of transmittal.
B. title page.
C. letter of authorization.
D. title fly.

View answer

327. In a recent Ipso-Reid survey of office workers across Canada, on average, what
was the reported number of hours per week spent in meetings?

A. 20.8 hours
B. 10.4 hours
C. 5.2 hours
D. 2.7 hours

View answer

328. In a stress interview you might encounter the following except

A. hostile reactions from interviewer.

B. pointed questions designed to unsettle you.
C. criticisms of your appearance.
D. All the above might occur in a stress interview.

View answer

329. In asking for a recommendation from someone with whom you have not had
contact for some time, include the following information except

A. any special events that might bring a clear, favourable picture to mind.
B. All of the above should be included.
C. the nature of the relationship.
D. the dates of the association.

330. In longer messages, the first few paragraphs should establish the following
except

A. recommendations.

B. subject.

C. organization of the material.

 D. purpose.

331. It is best to use a written channel in the following situations except when

A. your audience is large and geographically dispersed.

B. you need immediate feedback.
C. you want to minimize the distortion that can occur when a message passes
orally from person to person.
D. you need a permanent written record.

View answer

332. It is best to use an oral channel in the following situations except when

A. you want immediate feedback from the audience.

B. you want to encourage interaction to solve a problem or reach a decision.
C. you need no permanent record.
D. your message is complex and requires further explanation.

View answer

333. Most grammar checkers can perform the following tasks except

A. pointing out passive voice.

B. pointing out words that tend to be misused.
C. pointing out long sentences.
D. constructing correct sentences.

View answer

334. Open Hint for Question 1 in a new window.

A. preprinted form.
B. memo.
C. e-mail.
D. letter.

View answer

335. Sales and fundraising messages are alike in the following ways except

A. both compete for business and public attention, time, and dollars.
B. both attempt to persuade readers to spend their time or money on the value
being offered.
C. both generally use the AIDA sequence to deliver the message.
 D. both are sent by nonprofit organizations persuading others to donate money
or time to help others.

View answer

336. Speeches and presentations can be classified according to their purpose: to

inform, to motivate, to persuade, or to entertain. Which is the least common in the
business world?

A. Persuasive
B. Informative
C. Entertaining
D. Motivational

View answer

337. Taking the direct approach in a bad-news message provides the following

advantages except

A. it makes a shorter message possible.

B. the audience needs less time to reach the main idea, which is the bad news.
C. it presents an image of firmness.
D. it avoids turning the issue over to an attorney.

View answer

338. The AIDA plan consists of four phases; the action phase includes

A. specific steps that the audience may take.

B. an explanation of how your message relates to the audience.
C. an attention-getting statement.
D. evidence to support your claim.

View answer

339. The communication dilemma faced by Sue Lee at Suncor Energy Inc. includes
each of the following except

A. Not overloading people with too many distractions by sending unnecessary

messages.
B. Maintaining an open communication climate.
C. Reprimanding employees who break rules.
D. Ensuring that employees receive all the information they need to be both
productive and satisfied.

View answer
340. The first step in planning a report is to

A. prepare a work plan.

B. define the problem.
C. limit the scope of the study.
D. outline the issues for investigation.

341. The following are advantages gained by preparing the visuals before writing the
text except

A. By starting with the visual aids, you develop a graphic story line that can be
used for your written report.
B. Much of the fact finding and analytical work is already in tabular or graphic
form, so sorting through your visuals will help you decide what you're going
to say.
C. Because your text will explain and refer to any tables, charts, and graphs you
include, you save time by having them ready before you start to write.
D. All the above are advantages gained by preparing the visuals before writing
the text.

View answer

342. The following are advantages of the indirect approach except

A. defers conclusions and recommendations.

B. implies that you are subordinating your judgment to that of the audience.
C. gives you a chance to prove your points and gradually overcome your
audience's reservations.
D. saves time by making the report easy to follow.

View answer

343. The following are categories of components of a formal report except

A. supplementary parts.
B. channel and medium.
C. text of the report.
D. prefatory parts.

View answer

344. The following are common mistakes in fundraising letters except

A. wasting time on warm-up.

B. letting your letter sound like a business communication of any kind.
 C. assuming that the goals of your organization are more important than your
readers' concerns.
D. writing about the reader.

View answer

345. The following are common mistakes in resumes except

A. too much white space and such devices as indentations and boldface.
B. too long.
C. too slick.
D. amateurish.

View answer

346. The following are common mistakes to avoid in making persuasive arguments

except

A. relying solely on good arguments.

B. using an upfront hard sell.
C. resisting compromise.
D. mixing logical and emotional appeals.

View answer

347. The following are common structural approaches for analytical reports except

A. focusing on logical argument.

B. focusing on conclusions.
C. focusing on recommendations.
D. focusing on categories.

View answer

348. The following are disadvantages of e-mail except

A. people include things in an e-mail message that they would not say in person
or type in a document.
B. increased access to other employees.
C. people tend to overuse it.
D. a lack of privacy

View answer

349. The following are examples of analytical reports except

 A. obtaining new business of funding.
B. those for solving problems.
C. those for justifying a project or course of action.
D. All the above are examples of analytical reports.

View answer

350. The following are examples of bad-news messages except

A. encountering problems filling an order.

B. refusing to grant a claim.
C. granting an adjustment to a client's account, where the client was at fault.
D. giving an employee a negative performance review.

351. The following are examples of transitions that connect ideas except

A. "for example"
B. "Now that we've reviewed the problem, let's take a look at some solutions."
C. "therefore"
D. "Now I'd like to hear from the audience."

View answer

352. The following are features of a good outline except

A. ensures that each group is separate and distinct.

B. restricts each subdivision.
C. divides a topic into at least two parts.
D. includes complete sentences.

View answer

353. The following are goals of a bad-news message except

A. to reduce or eliminate the need for future correspondence on the matter.

B. to increase sales.
C. to maintain as much goodwill as possible with your audience.
D. to gain acceptance for the bad news.

View answer

354. The following are goals of paraphrasing except

A. keep it shorter than the original.

B. quote the original source accurately.
C. do not alter or distort the meaning of the original text.
 D. present the source in your own words.

View answer

355. The following are guidelines for making a database search except

A. use Boolean operators.

B. use stop words.
C. use proximity operators.
D. use wildcards.

View answer

356. The following are guidelines for writing a successful news release except

A. use colourful adjectives and adverbs.

B. eliminate clutter such as redundancy and extraneous facts.
C. put your most important idea first.
D. include no marketing or sales material.

View answer

357. The following are key ingredients of a good persuasive claim except

A. completely and specifically reviewing the facts.

B. using a confident and positive tone.
C. focusing on the audience benefits of granting the claim.
D. relating your complaint to similar products by the company.

View answer

358. The following are primary sources of information except

A. conducting interviews.
B. surveying people.
C. making observations.
D. reading books and articles.

View answer

359. The following are qualities of a sound conclusion except

A. must fulfill the original statement of purpose.

B. must be based strictly on the information provided in the rest of the report.
C. must be logical.
D. must be based on primary, not secondary sources.
View answer

360. The following are questions to ask yourself in order to make ethical choices
except

A. is the message positive or negative?

B. is it a decision you can live with?
C. is the message balanced?
D. is the decision legal?

361. The following are structural approaches for a logical argument except

A. the direct approach.

B. the 2 + 2 = 4 approach.
C. the scientific method.
D. the yardstick approach.

View answer

362. The following are techniques for stating bad news except

A. subordinate bad news in a compound or complex sentence.

B. state what the company cannot do.
C. embed bad news in the middle of a paragraph.
D. minimize the space devoted to the bad news.

View answer

363. The following are things to do when writing a buffer except

A. apologize for the inconvenience.

B. avoid saying no.
C. avoid wordy and irrelevant phrases and sentences.
D. avoid a lengthy buffer.

View answer

364. The following are tips for the application letter except

A. Write to a specific person using his/her name, title, and department.

B. Be as clear as possible about the kind of opportunity and industry you're
looking for.
C. Meticulously check your spelling, writing, and grammar.
D. All the above are tips for the application letter.

View answer
365. The following are tools for giving readers a sense of the overall structure of your
document except

A. the opening.
B. previews and reviews.
C. headings and lists.
D. All the above are tools for giving readers a sense of the overall structure of
your document.

View answer

366. The following are topics for arranging material in an informational report except

A. indirect order.
B. sequence.
C. geography.
D. chronology.

View answer

367. The following are transitional words indicating a causal relationship except

A. therefore.
B. consequently.
C. on the other hand.
D. as a result.

View answer

368. The following are true of routine replies except

A. place your main idea in the opening.

B. close cordially.
C. use the middle to explain all the relevant details.
D. introduce yourself in the opening.

View answer

369. The following are types of informational reports except

A. supporting a recommendation.
B. monitoring and controlling operations.
C. implementing policies and procedures.
D. complying with government regulations.

View answer
370. The following are typical of low-context cultures except

A. meetings often have fixed agendas and plenty of advance notice.

B. executive offices are separate with controlled access.
C. executive offices are shared and open to all.
D. objective data is valued over subjective relationships.

371. The following are uses of bar graphs except

A. show how parts of a whole are distributed.

B. indicate the composition of several items over time.
C. show changes in one item over time.
D. compare the size of several items at one time.

View answer

372. The following are ways to establish credibility except

A. establish common ground.

B. declare your trustworthiness.
C. be an expert.
D. support your message with facts.

View answer

373. The following are ways to use the Web to search for jobs except

A. searching for job vacancies.

B. researching companies.
C. network.
D. using a central, unified marketplace.

View answer

374. The following can cause communication barriers except

A. emotional distractions.
B. ethical communication.
C. restrictive environments.
D. too many messages.

View answer

375. The following guidelines apply to the middle section of routine requests except

A. ask the most important questions first.

 B. deal with only one topic per question.
C. ask only relevant questions.
D. request a specific action.

View answer

376. The following guidelines will help you write survey questions that yield reliable,
valid results except

A. use leading questions.

B. keep the questionnaire short and easy to answer.
C. formulate questions that are easy to tabulate.
D. ask only one thing at a time.

View answer

377. The following is good advice about the preliminary screening interview except

A. call attention to one key aspect of your background that is relevant to the job
in question.
B. talking too much can be a big mistake.
C. keep responses short and to the point.
D. All the above are good advice about the preliminary screening interview.

View answer

378. The following might be appropriate in a request for adjustment except

A. tell your reader exactly what will return the company to your good graces.
B. ask the reader to resolve the problem.
C. All the above might be appropriate.
D. supply your contact information and the best time to call you.

View answer

379. The following should be accomplished by the presentation's opening except

A. arousing your audience's interest in your topic.

B. establishing your credibility.
C. preparing your audience for what will follow.
D. All the above should be accomplished by the introduction.

View answer

380. The following sources are found in libraries except

 A. electronic database.
B. business books.
C. librarians.
D. All the above are found in libraries.

381. The following statements about an oral communication channel are true except

A. The more you interact with your audience, the more control you will have.
B. An opportunity of an oral communication channel is your ability to use
nonverbal cues to reinforce your message.
C. The major opportunity of an oral communication channel lies in the
interaction that is possible between you and your audience.
D. All the above statements are true.

View answer

382. The following statements about describing your work are true except

A. Call attention to your progression from jobs of lesser to greater responsibility.

B. State your functional title before each job.
C. Do not include any part-time, summer, or intern positions.
D. List your jobs in chronological order, with the current one listed first.

View answer

383. The following statements about formal reports are true except

A. A formal report is directed primarily to readers outside an organization.

B. What sets a formal report apart from others is its polish.
C. A formal report can be informational or analytical, direct or indirect.
D. A formal report's manuscript format and impersonal tone convey a sense of
professionalism.

View answer

384. The following statements about letters from Japan are true except

A. A thank you for your patronage will appear early in the letter.
B. They typically begin with a remark about the season or weather.
C. The main idea will come first.
D. Early in the letter will be an inquiry about your health or congratulations on
your success.

View answer
385. The following statements about previews are true except

A. Use a preview section to help readers get ready for new information.
B. Previews help readers absorb details while keeping track of the big picture.
C. Preview sections precede important material in a report.
D. Previews are helpful when the information is complex or unexpected.

View answer

386. The following statements about the ending of a report are true except

A. If an analytical report is written in indirect order, end with conclusions and

recommendations as key points.
B. End by reminding readers of your key point or your conclusions or
recommendations.
C. End by summarizing the benefits to the reader if the report suggests a change
of course.
D. End with the executive summary.

View answer

387. The following statements about the synopsis of a proposal are true except

A. a synopsis is necessary even in short proposals.

B. in some cases, a synopsis or executive summary can serve you well.
C. a synopsis is not needed in an unsolicited proposal.
D. A synopsis may be unnecessary if your proposal is solicited.

View answer

388. The following statements about visual aids are true except

A. Visual aids dramatically increase the audience's ability to absorb and

remember information.
B. Visuals are a convenience for the speaker because they are an effective tool
for remembering the details of a message.
C. Audiences remember 20 percent of the speaker's message when the
information is supported with visual aids.
D. Speakers who use visual aids often appear better prepared and more
professional than speakers who do not use visual aids.

View answer

389. The following statements are true about discussing salary except

 A. You're in a strong position if your skills are in short supply and you have
several offers.
B. Most organizations are fairly flexible about salary practices, especially at the
entry level.
C. If asked about salary requirements, say that you would expect to receive the
standard salary for the job in question.
D. Let the interviewer raise the subject.

View answer

390. The following statements are true of all cultures except

A. cultures vary in stability.

B. cultures resist outside influences.
C. cultures vary in tolerance.
D. culture is learned.

391. The following statements are true of application letters except

A. They let readers know how they can benefit from reading it.
B. Avoid phrases such as "To whom it may concern."
C. Both solicited and unsolicited application letters need attention-getting
openers.
D. Send your application letter and resume together.

View answer

392. The following statements are true of application letters except

A. The middle section presents details about your strongest selling points.
B. The opening paragraph should state the position you are applying for.
C. The final paragraph asks the reader for a specific action.
D. All the above statements are true.

View answer

393. The following statements are true of high-context cultures except

A. A speaker is likely to spell out his or her expectations through explicit

statements.
B. Speakers expect receivers of messages to discover the essence of a message.
C. Speakers will use indirectness and metaphor to provide a web of meaning.
D. People rely less on verbal communication and more on the context of non-
verbal actions to convey meaning.
View answer

394. The following statements are true of the open-ended interview except

A. In an open-ended interview a candidate should reveal a great deal about

personal or family problems.
B. The interviewer poses broad questions and encourages the applicant to talk
freely.
C. The open-ended interview is good for bringing out an applicant's personality
and is used to test professional judgment.
D. All the above statements are true of the open-ended interview.

View answer

395. The following statements are true of the structured interview except

A. Working from a checklist of questions, the interviewer asks candidates each

prepared question.
B. In a structured interview the employer asks a series of prepared questions in a
set order.
C. A structured interview is generally used after the screening stage.
D. The structured interview is generally regarded as a poor measure of an
applicant's personal qualities.

View answer

396. The following tips will help you make oral presentations to intercultural
audiences except

A. speak slowly and distinctly.

B. support your oral message with visual aids.
C. repeat key words and phrases.
D. All the above are good tips for communicating with intercultural audiences.

View answer

397. The following tips will help you prepare for a job interview except

A. Memorize your responses to anticipated questions.

B. Have a friend conduct a mock interview using anticipated questions.
C. Anticipate questions and prepare answers in advance.
D. Tape-record your answers and then listen to see if they sound clear and
convincing.

View answer
398. The following tips will help you prepare for a video interview except

A. look up, but not down.

B. during the interview speak more slowly than normally.
C. try to show some animation, but not too much (since it will look blurry to the
interviewer).
D. arrive early enough to get used to the equipment and setting.

View answer

399. The four phases of the AIDA plan are

A. attention, initiative, desire, and action.

B. attention, interest, desire, and action.
C. action, initiative, desire, and action.
D. action, interest, desire, and attention.

View answer

400. The informal network that is known as the "grapevine"

A. is used by savvy managers to spread and receive informal messages.

B. deals exclusively with personal matters.
C. carries information along the organization's formal chain of chain of
command.
D. rarely contains accurate information.

401. The opening of a formal report accomplishes the following except

A. previews the main ideas and the order in which they will be covered.
B. introduces the subject of the report.
C. indicates why the subject is important.
D. lists the recommendations.

View answer

402. The tone of a bad-news message helps readers in the following ways except

A. encourage further correspondence.

B. understand that, under the circumstances, your decision was fair and
reasonable.
C. preserve their pride.
D. accept that your bad news represents a firm decision.

View answer
403. These are good strategies for overcoming resistance except

A. holding your arguments until the other person is ready for them.
B. evaluating others' objections fairly.
C. ignoring it until it goes away.
D. making people aware of their resistance.

View answer

404. To discover what will bring you satisfaction on the job, ask yourself the
following questions except

A. What sort of corporate culture are you most comfortable with?

B. What would you like to do everyday?
C. What are the sources of employment information?
D. What size company would you prefer?

View answer

405. To evaluate the credibility of sources, ask the following questions except

A. Where did the source get its information?

B. Can it be found by several different search engines?
C. Is the source potentially biased?
D. Is the material current?

View answer

406. To help decide whether or not to send your business message at this time, you
should ask yourself four questions. Which of the following is not one of those
questions?

A. Is your purpose realistic?

B. Is the right person delivering the message?
C. Is your message likely to please the audience?
D. Is this the right time?

View answer

407. To hold the attention of your audience during a speech or presentation, you
must do all of the following except

A. define your purpose.

B. relate your subject to your audience's needs.
C. explain the relationship between your subject and familiar ideas.
 D. use clear, vivid language.

View answer

408. To limit the scope of a study, ask the following questions except

A. How did the situation originate?

B. What medium and channel should be used?
C. What needs to be determined?
D. Who is involved in the situation?

View answer

409. To preview your speech, do the following except

A. establish credibility.
B. summarize the main idea.
C. indicate the order in which you will develop these points.
D. identify the supporting points.

View answer

410. Use the direct approach when the audience is

A. eager and interested.

B. interested and displeased.
C. eager and displeased.
D. interested and neutral.

411. Use the indirect approach when the audience is

A. pleased and interested.

B. interested and willing.
C. displeased.
D. neutral.

View answer

412. What is the ratio of receiving to sending information?

A. 50% receiving/50% sending

B. 32% receiving/68% sending
C. 71% receiving/29% sending
D. 61% receiving/39% sending

View answer
413. What percentage of communication time do businesspeople spend listening?

A. 45%
B. 20%
C. 10%
D. 65%

View answer

414. What percentage of each workweek is wasted because of poor communication?

A. 25 %
B. 2%
C. 40 %
D. 15 %

View answer

415. What step in the communication process allows you to evaluate your message's
effectiveness?

A. Selection of the communication medium.

B. Feedback sent by the receiver to the sender.
C. Decoding of the message by the receiver.
D. Encoding of the message by the sender.

View answer

416. When a crisis hits, an organization should do the following except

A. issue frequent news updates each day.

B. use the crisis to promote products and services.
C. tell the receptionist to direct all calls to the news centre.
D. provide complete information packets as soon as possible.

View answer

417. When choosing an appropriate style for a speech, which of the following is not
a factor to consider?

A. Your audience's size

B. The time available for preparation
C. Overcoming anxiety
D. Your subject and purpose

View answer
418. When closing a speech or presentation, you should do all of the following
except

A. restate the main points.

B. describe the next steps.
C. end on a positive note.
D. emphasize structure.

View answer

419. When critiquing a document, you should concentrate on these elements except

A. Is it long enough?
B. Is the factual material correct?
C. Does the document use unambiguous language?
D. Does the document accomplish the intended purpose?

View answer

420. When deciding whether to use the direct or indirect approach, consider the
following questions except

A. How serious is the situation?

B. What is the reader's likely reaction to the news?
C. How important is the message?
D. How well do you know the readers?

421. When employers consider a candidate for a job, they consider the following
except

A. how well the candidate's skills match the job requirements.

B. how a candidate will fit in with the organization.
C. pre-employment testing to determine whether a candidate has the necessary
psychological characteristics.
D. All the above are considered by employers.

View answer

422. When giving a negative performance review follow these guidelines except

A. deliver the message in private.

B. plan your message.
C. use the indirect approach to avoid an emotional response.
D. focus on the problem.
View answer

423. When giving reasons for saying no, use the following techniques except

A. cite company policy to cushion the bad news.

B. highlight how your negative decision benefits your reader.
C. convince readers that your reasons are logical.
D. avoid apologizing.

View answer

424. When granting a claim for adjustment when a third party is at fault, which of the
following is not a good option to consider?

A. Honour the claim, but explain that you are not at fault.
B. Refer the claimant to the third party.
C. Simply honour the claim.
D. Honour the claim and emphasize the explanation that it was not your
company's negligence that caused the problem.

View answer

425. When organizing direct requests, you should not

A. place your main idea (request) in the opening.

B. state the action you are requesting in the closing section.
C. explain the details of your request in the middle part of the message.
D. begin your request with a personal introduction.

View answer

426. When planning bad-news messages, you should consider the following

questions except

A. Do your readers prefer to receive the negative news up front, without delay?
B. Should it be sent in writing?
C. Would they accept the news more readily if you explained your reasons first?
D. All the above questions should be considered when planning bad-news
messages.

View answer

427. When speaking English to people who speak English as a second language,

follow all of the following guidelines except

A. let other people finish what they have to say.

 B. try to eliminate "noise."
C. look for feedback.
D. repeat your sentence in a louder voice than necessary.

View answer

428. When writing a note of congratulations, do all of the following except

A. if possible, include a clipping or photo commemorating the special event.

B. be prompt when sending out the message.
C. make the reader the focus of all comments.
D. take the opportunity to mention how your products and services could benefit
the reader.

View answer

429. When writing for an international audience, which of the following will not
promote clarity?

A. Helping readers follow your train of thought

B. Using short paragraphs
C. Avoiding idioms, jargon, slang, and buzz words
D. Relying on abstractions and generalities to explain your points

View answer

430. When writing your first letter to a company to ask for a claim or adjustment,
you should do all of the following except

A. request a specific action.

B. provide backup information.
C. state the problem clearly and provide relevant details.
D. open with a personal introduction because the company does not know you.

431. When you are dissatisfied with a company's product or service, which of the
following is the best option?

A. All of the above

B. Written claim letter
C. Visit
D. Phone call

View answer

432. Which is not a good reason for using the passive voice?

 A. To point out what's been done without attributing blame
B. To emphasize the importance of a statement
C. To be diplomatic about pointing out a problem
D. To avoid personal pronouns in order to create an objective tone

View answer

433. Which is not one of the steps in the three-step oral presentation process?

A. Write your speech or presentation.

B. Overcome anxiety.
C. Plan your speech or presentation.
D. Complete your speech or presentation.

View answer

434. Which of the following are examples of external communication?

A. ith competitors
B. with customers
C. with journalists
D. all of the above

View answer

435. Which of the following are typical of high-context cultures?

A. Information is shared with everyone.

B. Business and social relationships overlap.
C. Workers do not want or expect detailed information.
D. All of the above.

View answer

436. Which of the following categories of messages should not be written in the

direct approach?

A. Granting requests for claims and adjustments

B. Refusing a claim for adjustment
C. Sending goodwill messages
D. Granting requests for information and action

View answer

437. Which of the following definitions is not true?

 A. The median is the midpoint of the series of items.
B. The mode is the number that occurs more often than any other in your
sample.
C. The median is the sum of all the items in the group divided by the number of
items in the group
D. The mean is the sum of all the items in the group divided by the number of
items in the group.

View answer

438. Which of the following documentation styles should not be used in a formal

report?

A. Chicago Manual of Style

B. A simple, consistent style adapted by the author of the report.
C. American Psychological Association (APA)
D. Modern Language Association (MLA)

View answer

439. Which of the following elements does not belong in the close of a routine
request?

A. Information about how you can be reached

B. An expression of appreciation or goodwill
C. An explanation of the importance of the request
D. A specific request

View answer

440. Which of the following is a communication barrier that often exists between

people?

A. Deadlines
B. Incorrect choice of medium.
C. Inadequate communication structures
D. Differences in perception

441. Which of the following is a complex sentence?

A. Morale has improved in the past year.

B. Profits have increased in the past year, and although you may question
Gerald's conclusions, you must admit that his research is thorough.
C. Morale has improved in the past year, and employee turnover has been low.
 D. Although the company lost money last year, prospects for next year look
promising.

View answer

442. Which of the following is a fact about resumes?

A. The purpose of a resume is to list all your skills and abilities.

B. Your resume will be read carefully by an interested employer.
C. The more information you present about yourself the better.
D. Your resume probably has less than 45 seconds to make an impression.

View answer

443. Which of the following is a recommended activity in your search for

employment?

A. Network with people in your field.

B. Stay abreast of business and financial news.
C. Research specific companies.
D. All of the above are recommended activities in your search for employment.

View answer

444. Which of the following is an example of an effective statement on a resume?

A. "Handled all customer complaints and resolved all product order

discrepancies"
B. "Won a trip to Europe for opening the most new customer accounts in my
department"
C. "Member of special campus task force to resolve student problems with
cafeteria assignments."
D. "Responsible for developing a new filing system"

View answer

445. Which of the following is an example of something that you could do to make

your business writing more effective?

A. Replace the phrase "prior to the start of" with the word "before".
B. Replace the word "repeat" with the phrase "repeat again" for greater emphasis
C. Replace the phrase "modern equipment" with "modern up-to-date
equipment" for greater emphasis.
D. Replace the word "fundamentals" with the phrase "basic fundamentals" for
greater emphasis.
View answer

446. Which of the following is correct?

A. 50 precent
B. Acording to
C. Sincerely
D. definately

View answer

447. Which of the following is not a characteristic of a business document that has

used design elements effectively?

A. Balance
B. Consistency
C. Restraint
D. Tone

View answer

448. Which of the following is not a characteristic of psychographics?

A. Occupation
B. Personality
C. Lifestyle
D. Attitudes

View answer

449. Which of the following is not a common problem that can cause poor
organization of a message?

A. Getting ideas mixed up

B. Including irrelevant material
C. Using brainstorming techniques
D. Taking too long to get to the point

View answer

450. Which of the following is not a disadvantage of working in teams?

A. Some team members may be free riders.

B. Some team members may be uninterested in the outcome.
C. A team may develop groupthink.
D. Some team members may have a hidden agenda.
451. Which of the following is not a feature of effective workplace writing?

A. Audience-centred
B. Purposeful
C. Dramatic
D. Concise

View answer

452. Which of the following is not a feature of media richness?

A. Ability to facilitate feedback

B. Ability to use written text
C. Ability to convey a message by means of more than one visual cue
D. Ability to establish personal focus

View answer

453. Which of the following is not a key component of a resume?

A. Academic credentials.
B. Employment history.
C. Name and address.
D. Names of previous supervisors

View answer

454. Which of the following is not a main purpose of employee performance

reviews?

A. helping employees to create a plan of action.

B. giving employees feedback on their efforts in meeting job requirements.
C. emphasizing and clarifying job requirements.
D. determine whether or not an employee is entitled to a Christmas bonus.

View answer

455. Which of the following is not a result of increased globalization and workforce

diversity?

A. An understanding of the laws in other countries.

B. A need to communicate with people who speak different languages.
C. Enhanced professional image
D. An awareness of different business practices around the world.

View answer
456. Which of the following is not a situation requiring bad news messages about
company operations?

A. A change in company policy that will have a negative effect on the reader
B. Controversial or unpopular company operations
C. Problems with company performance
D. All these situations require a bad-news message.

View answer

457. Which of the following is not a strategy for defining the main idea?

A. Storyteller's tour
B. Question-and-answer chain
C. Random list
D. Outline

View answer

458. Which of the following is not a technique for revising for clarity?

A. Impose parallelism.
B. All are techniques for revising for clarity.
C. Divide overly long sentences.
D. Rewrite hedging sentences.

View answer

459. Which of the following is not a technique for revising for clarity?

A. Correct dangling modifiers.

B. Reword long noun sequences.
C. Moderate your enthusiasm.
D. Use the "you" attitude.

View answer

460. Which of the following is not a technique for revising for conciseness?

A. Use the "you" attitude.

B. Delete unnecessary words and phrases.
C. Shorten long words and phrases.
D. Eliminate redundancies.

461. Which of the following is not a tool that is actively used in the technological
workplace?
 A. Extranets
B. Streamlined forms
C. E-mail
D. Cell phones

View answer

462. Which of the following is not an abstract word?

A. Green
B. Productivity
C. Tradition
D. Progress

View answer

463. Which of the following is not an advantage of working in teams?

A. Increased acceptance of a solution

B. Increased savings for the organization
C. Increased information and knowledge
D. Increased diversity of views

View answer

464. Which of the following is not one of the five phases of decision making?

A. Conflict
B. Repetition
C. Orientation
D. Brainstorming

View answer

465. Which of the following is not one of the headings of an FCR worksheet?

A. Conclusions
B. Recommendations
C. Facts
D. Findings

View answer

466. Which of the following is not one of the steps in the three-step writing process?

A. Brainstorming
 B. Completing
C. Writing
D. Planning

View answer

467. Which of the following is not true of cultural differences?

A. The greater the difference between the sender's culture and the receiver's
culture, the greater the chance for misunderstanding.
B. Effective intercultural communication depends on recognizing the ways in
which people differ.
C. Use the "golden rule" when communicating across cultures; that is, treat
others the way you would like to be treated.
D. Ignorance of cultural differences can cause Canadians to act improperly when
abroad.

View answer

468. Which of the following is not true?

A. Good organization helps your audience accept your message.

B. Good organization helps your audience respond to your message.
C. Good organization saves your audience time.
D. Good organization helps your audience understand your message.

View answer

469. Which of the following is passive?

A. John should not have rented the office without my approval.

B. Without my approval in advance, John should not have rented the office.
C. John has already rented the office to a client.
D. The office has already been rented.

View answer

470. Which of the following is unethical?

A. Avoiding manipulative language

B. Hiding negative information
C. g in good faith
D. Displaying graphic data fairly

471. Which of the following might be considered subcultures in Canada?

 A. Quebecois
B. Metis
C. hockey fans
D. All of the above

View answer

472. Which of the following pairs do not illustrate a euphemism?

A. Elderly/"old people"
B. High-calorie food/"high-energy food"
C. Used cars/"resale cars"
D. Cheap merchandise/"bargain prices"

View answer

473. Which of the following phrases should not be used in the close of a bad-news
message?

A. "We hope you will continue to do business with us."

B. "If you have further questions, please write."
C. Avoid all these phrases.
D. "I trust our decision is satisfactory."

View answer

474. Which of the following questions should you not ask the interviewer during a
job interview?

A. How would you define your organization's managerial philosophy?

B. What are the major responsibilities of the job?
C. Why has the company been under so much media scrutiny lately?
D. Does the organization have any plans for new products or new acquisitions?

View answer

475. Which of the following sentences should not be used in a bad-news message?

A. Your letter reached me yesterday.

B. Please recheck the enclosed statement.
C. We're sorry for your inconvenience.
D. The merchandise was broken during shipping.

View answer

476. Which of the following statements about a formal report style is not true?
 A. When you write in a formal style, you use no jokes, no similes or metaphors,
and very few colourful adjectives or adverbs.
B. When you write in a formal style, you impose a certain distance between you
and your readers.
C. When you write in a formal style, you use "I" and "you."
D. When you write in a formal style, you remain businesslike, unemotional, and
objective.

View answer

477. Which of the following statements about follow-up messages is not true?

A. A request for a time extension may be sent if you receive a job offer while
other interviews are still pending.
B. A letter of acceptance should be sent within one day of receiving an offer.
C. A letter of inquiry can be sent within two weeks of the interview if you are not
advised of the interviewer's decision.
D. A thank-you message should be sent within two days after the interview.

View answer

478. Which of the following statements about handling questions is not true?

A. You can maintain control by suggesting a time limit for questions before the
question-and-answer period begins.
B. One way to defuse hostility in a questioner is to paraphrase the question and
ask to ensure that you've understood it correctly.
C. Focus your attention on the individual asking the question.
D. All the above statements are true.

View answer

479. Which of the following statements about persuasive messages is not true?

A. Competing requests are plentiful.

B. Written media are always best for persuasive messages.
C. An external persuasive message is one of the most difficult tasks you can
undertake.
D. All the above are true.

View answer

480. Which of the following statements about proposals is not true?

A. Formal proposals contain many of the same components as formal reports.

 B. A copy of the RFP may be omitted and referred to in the letter of transmittal.
C. A formal proposal may have a copy of the RFP instead of a letter of
authorization.
D. All the above statements are true.

481. Which of the following statements about resumes is not true?

A. One of the advantages to a functional resume is that employers can see what
you can do for them.
B. The chronological approach is the most common way to organize a resume.
C. The chronological approach emphasizes a list of skills and accomplishments.
D. In a chronological resume, the "Work Experience" section dominates and is
placed in the most prominent slot.

View answer

482. Which of the following statements about teleconferencing is true?

A. It offers speed, lower cost, and increased access to other employees.

B. It overcomes time zone barriers and provides a hard copy of the message.
C. It is best for informational meetings, but is ineffective for negotiation.
D. It replaces short memos or phone calls that need no response.

View answer

483. Which of the following statements about the body of a formal report is not
true?

A. The body contains the proof; the detailed information needed to support your
conclusions and recommendations.
B. In general, provide only enough detail in the body to support your
conclusions and recommendations.
C. The body section follows the introduction.
D. Conclusions must never be placed in the body, but always in a separate
section.

View answer

484. Which of the following statements about the direct approach is not true?

A. The direct approach saves time and makes the rest of the report easy to
follow.
B. The direct approach produces a more forceful report.
C. The direct approach leads with a summary of your key findings, conclusions,
and recommendations.
 D. The direct approach is best for a skeptical audience.

View answer

485. Which of the following statements about the question-and-answer period is not

true?

A. Try to maintain some control of the question-and-answer period by

establishing some ground rules up front.
B. The question-and-answer period gives you a chance to emphasize points you
made earlier.
C. When someone poses a question, keep your attention on the general
audience, not on that individual.
D. Defuse a hostile question by paraphrasing the question and asking the
questioner to confirm that you've understood it correctly.

View answer

486. Which of the following statements is not accurate?

A. In a high-context country like China, businesspeople avoid public conflict.

B. In a high-context country like Japan, executives avoid confrontation and
debate.
C. In a high-context country like China, businesspeople do not want to back
down from their position.
D. In a high-context country like Canada, businesspeople typically enjoy
confrontation and debate.

View answer

487. Which of the following statements is not true of follow-up letters?

A. A follow-up letter can demonstrate that you're sincerely interested in working

for the organization.
B. If your application letter and resume fail to bring a response within a month,
follow up with a second letter to keep your file alive.
C. Even if you receive a letter acknowledging your application, send a follow-up
letter three months later to show you are still interested.
D. All the above statements are true.

View answer

488. Which of the following statements is not true of long formal reports?

A. In the "Conclusions" section, place an analysis of what the findings mean.

 B. In the "Recommendations" section, place your opinions about the course of
action that should be taken.
C. In the "Summary" section, place the key findings of your report.
D. All the above statements are true.

View answer

489. Which of the following statements is not true?

A. In Bulgaria people indicate "no" by nodding their heads up and down.

B. In Italy people indicate "no" by clasping both hands.
C. In Japan people indicate "no" by moving their right hand.
D. In Canada people indicate "no" by shaking their heads back and forth.

View answer

490. Which of the following statements is not true?

A. To collaborate with audience members, you need maximum participation.

B. If your purpose is to inform your audience, you need little interaction with
them.
C. To persuade your audience, you require a moderate amount of participation.
D. All three purposes require the same audience interaction.

491. Which of the following statements is not true?

A. You can ease disappointment in a bad-news message by using positive words

rather than negative, counterproductive words.
B. When using the indirect approach to delivering bad-news, the reasons behind
the situation should be given after the bad news itself.
C. When delivering bad-news messages, it is critical to be sensitive to the
feelings and state of mind of your audience.
D. When you use language that conveys respect and avoids an accusing tone,
you protect your audience's pride.

View answer

492. Which of the following statements is not true?

A. Persuasive messages are generally longer than routine messages.

B. Persuasive messages influence audiences who are inclined to resist.
C. Your credibility takes on extra importance in persuasive messages.
D. All the above are true.

View answer
493. Which of the following statements is not true?

A. In Sweden, audiences tend to focus on theoretical questions and strategic

implications.
B. In Germany, verify any figures you use, and make sure they are exact.
C. In France, using an aggressive hard-sell technique would probably antagonize
your audience.
D. In the United States, audiences are usually concerned with ethical matters.

View answer

494. Which of the following statements is not true?

A. Proposals are not legally binding.

B. A proposal is a special type of analytical report used to get products, plans, or
projects accepted by outside business or government clients.
C. Justification reports are used to persuade top management to approve a
product or course of action.
D. Trouble-shooting reports are one type of problem-solving report.

View answer

495. Which of the following statements is not true?

A. A descriptive synopsis tells what the report is about, using only moderately
greater detail than the table of contents.
B. An example of an informative synopsis is "Sales of super-premium ice cream
make up 11 percent of the total ice cream market."
C. An example of an informative synopsis is "This report contains information
about super-premium ice cream and its share of the market."
D. An informative synopsis presents the main points of the report in the order
they appear in the text.

View answer

496. Which of the following statements is not true?

A. An executive summary is a fully developed "mini" version of the report.

B. An executive summary can use the direct or indirect approach.
C. An executive summary is a prose table of contents that outlines the main
points of a report.
D. An executive summary may contain headings, transitions, and even visual aids.

View answer
497. Which of the following steps is not part of the planning process for routine
messages?

A. Investigate to learn exactly what your audience needs to know.

B. Analyze your purpose.
C. Open with a "hook" to capture the reader's interest.
D. Adapt your message to your readers.

View answer

498. Which of the following tips for conducting a mock interview is bad advice?

A. Work with a tape recorder to overcome voice problems.

B. Practise sitting in an attentive position, rarely using hand gestures.
C. Videotape the mock interview and evaluate it.
D. Have a friend critique your performance.

View answer

499. Which of the following topics is usually not included in the "Introduction"

section of a formal report?

A. Sources and methods

B. Problem/purpose
C. Synopsis
D. Report organization

View answer

500. Which of the following types of interviews is not likely to be held on campus by

a recruiter?

A. Screening interview
B. Video interview
C. Selection interview
D. All of the above are likely not to be held on campus by the recruiter.

501. Which of the following types of margin and line justification are easiest to read?

A. Flush right with a ragged left margin

B. Flush left with a ragged right margin
C. Justified (flush on the left and flush on the right)
D. Centered

View answer
502. Which of the following variables is considered by computer-calculated
readability formulas?

A. Organization of ideas
B. Number of syllables
C. Sentence structure
D. Appearance of the message on the page

View answer

503. Which of the following will help you learn to communicate across cultures?

A. Learn general intercultural communication skills.

B. Learn how to handle both written and oral communication.
C. Learn about the cultures in which you plan to do business.
D. All of the above are true.

View answer

504. Which of the following will not help overcome ethnocentrism?

A. Acknowledge cultural distinctions and differences.

B. Avoid assumptions about the other culture.
C. Learn the language of the other culture.
D. Don't be judgmental about the other culture.

View answer

505. Which of these are potential sources of conflict?

A. Power struggles
B. Poor communication
C. Competition for scarce resources
D. All of the above

View answer

506. Which of these are strategies for using transitional elements?

A. Echo a word or phrase from a previous paragraph or sentence.

B. Use a pronoun that refers to a noun used previously.
C. Use connecting words: nevertheless, however, in addition.
D. All of the above.

View answer
507. Which of these can be a constructive feature of conflict in a team?

A. Helps everyone get to know each other

B. Always leads to good results
C. Puts everyone on an equal basis
D. Increases involvement of all team members

View answer

508. Which of these is not a type of listening?

A. Critical listening
B. Empathic listening
C. Informational listening
D. Integrative listening

View answer

509. Which of these prefatory parts is least likely to be used?

A. Letter of authorization
B. Letter of transmittal.
C. Title page
D. Title fly

View answer

510. Which of these questions does not need to be asked about visual aids?

A. Is the visual necessary?

B. Is the visual accurate?
C. Is the visual properly documented?
D. Does the visual show primary rather than secondary information?

511. Which of these sections does not belong in the body of a proposal?

A. Work plan
B. Proposed approach
C. Statement of qualifications
D. Overview of approach

View answer

512. Which of these sentences is the least likely to establish an image of confidence

in your audience?
 A. "With our support, this plan will work."
B. "Let's get immediate approval on this."
C. "I believe . . .."
D. "It seems to me that."

View answer

513. Which of these statements does not apply to an organization's formal

communication network (that is, the organization's flow chart)?

A. The chart indicates lines of authority.

B. Each box represents a link in the chain of command.
C. Communication moves only up or down, not across.
D. Each line represents a formal channel for the transmission of messages.

View answer

514. Which of these statements is not true?

A. The average speaker can deliver about 125-150 words a minute.

B. The average speaker can deliver about one paragraph per minute.
C. The average speaker can deliver in an hour the equivalent of 20-25 double-
spaced pages.
D. All the above statements are true.

View answer

515. Which of these statements is true?

A. People remember half of what's said during a 10-minute conversation, and

forget half of that within 48 hours.
B. People remember less than half of what's said during a 10-minute
conversation, and forget two thirds of that within 48 hours.
C. People remember two thirds of what's said during a 10-minute conversation,
and forget one third of that within 48 hours.
D. People remember only half of what's said during a 10-minute conversation,
and forget half of that within 48 hours.

View answer

516. Which of these topics is not included in the introduction of a formal proposal?

A. Report organization
B. Scope
C. Proposed approach
 D. Background or statement of problem

View answer

517. Which one of the following statements about the direct approach is not true?

A. Readers might wonder why you didn't present alternatives.

B. It undermines your credibility.
C. Your readers could criticize your report as superficial if you focus on
recommendations at the beginning.
D. If your readers have reservations about your credibility, strong statements at
the beginning may intensify their resistance.

View answer

518. Which sentence does not show a positive tone?

A. We apologize for inconveniencing you during the remodelling.

B. We will be happy to exchange merchandise that is returned in good condition.
C. The performance in this office can be improved by tightening up cost controls.
D. Your vacuum cleaner will be ready in three weeks.

View answer

519. Which sentence illustrates the "you" attitude?

A. So that your order can be completed promptly, please send another copy of
the requisition.
B. We offer the printer cartridges in three colors: black, blue, and green.
C. We are pleased to announce our new flight schedule from Atlanta to New
York, which is any hour on the hour.
D. All of the above. This does not illustrate the "you" attitude.

View answer

520. Which topics should not be introduced by an interviewer?

A. Pregnancy, any health conditions, or disabilities not related to job

performance
B. Your religious affiliation
C. Children or child-care arrangements
D. All the above are topics that should not be asked in an interview.

521. Which word does not show gender bias?

A. Nurse
 B. Businessman
C. Man-made
D. Foreman

View answer

522. While you may not have the time or interest to learn about every culture, you
can adapt to any culture by using all of the following techniques except

A. emphasize common ground.

B. increase your cultural sensitivity.
C. take responsibility for communication.
D. learn that people are typical of their race and gender.

View answer

523. You should review a document at least three times; which of the following is not
one of the purposes of the review?

A. One pass to choose the channel and medium

B. One pass for style and readability
C. One pass for mechanics and format
D. One pass for content and organization

Conversations and human interaction from favorite brands is: *

what customers are demanding via social media and other tools

Eduardo is crafting a communication about his sales team’s recent

accomplishment. Investors will probably be interested in seeing it, but it’s meant
for his manager and the other people in the sales department. The sales
department is

his primary audience

Asking clarifying questions and minimizing distractions are a part of

active listening

Confirming understanding is a feature of

spoken communication

An example of the principle of “relevant” in written communication is that the

message
doesn’t include unneeded details about the order specifics for a catered lunch.

A digital communication tool is effective

if it allows you to experience more than one kind of communication (listening, verbal and
nonverbal)

All seven principles of communication should be a part of

every written communication.

Digital tools are helpful when

your coworkers are in remote locations

A feature of customer-facing live chat is

the company can shut down the customer’s ability to give feedback

Gestures, facial expressions and eye contact are all considered part of

nonverbal communication

A summary can reduce a report or article by no more than 50% FALSE

When writing a summary, you don’t have to worry about the author’s intentions.
FALSE

Which of the following does not belong in a summary?

Examples

When summarizing material, it is necessary to read it more than once. TRUE

Which of the following is not one of the 4 E’s of an executive summary?

Elaboration

Another word for an evaluative summary is a

Critique

Evaluative summaries can only evaluate content, not style. FALSE

The difference between an informative abstract and a descriptive abstract is

an informative abstract is the same as a summary.

 b. a descriptive abstract is shorter than an informative abstract.
c. All of these choices are correct.

Visuals are important for non-native speakers of English and multi-cultural

audiences. TRUE

Visuals can be used as a substitute for written work. FALSE

Which of the following is not a problem when it comes to visuals?

Simple language

Visuals must always have a title/caption and be references in your text, and their
sources must be cited. TRUE

Which of the following is not an important consideration when making a

Presentation?

The time of day of your presentation

Like a Report, a Presentation should have an Introduction, Body, and Conclusion

TRUE

To strengthen your assertive behaviors, you should always think of compensate

solutions during communication. FALSE

Etiquette rules for sound and camera virtual meeting technologies include

Speak clearly and distinctly

Make eye contact with the camera

Don’t speak over people
Don’t leave the room unless absolutely necessary
Turn off cell phones, PDAs, and watch alarms
All other choices are correct

Effective human relations and etiquette are just as important on the telephone as in
person. TRUE

Presentations are made for: *

customers/clients.
bosses.
coworkers.
 All other choices are correct.

What is not likely considered as a benefit of using correct etiquette? *

1/1

Being considerate
Acting appropriately
Not being embarrassed by others
 
Making people feel comfortable in your presence

 
Presentation software greatly reduces the role of the speaker. *
1/1

True
False
 
 
Using telephone suitably include following items, except: *
1/1

Use a pleasant voice, answer promptly and correctly

Transfer call immediately
 
Thank the person for calling before saying good-bye
All other options are correct

 
Knowing of appropriate etiquette is crucial, not only in personal life but also in
business. *
1/1

True
 
False

 
Etiquette regarding appearance includes following dimensions, except: *
1/1

Behaviors
 
Clothes
Hygiene
Grooming
 
To improve your business etiquette, a skill set you should develop includes: *
1/1

Communication
Emotional intelligence
Time management
All other choices are correct
 
 
To help settle your nerves before you speak, make sure you have some coffee or
form of caffeine within a few hours before you speak. *
1/1

True
False
 
 
Associate relations mention sensitivity when your co-workers experience a loss. *
1/1

True
 
False

Which of the following is not a primary skill necessary to do research on the job?
• Typing at least 60 words per minute
• Making direct observations, performing tests, making site visits
• Reading a host of relevant print and online sources
• Performing surveys and conducting interviews
Typing at least 60 words per minute
Which of the following is not a difference between school and workplace research?
• Format/presentation
• Credit for your work
• Research methods
• Audience
Research Methods
The difference between primary and secondary research is the:
• importance of the information.
• type of information.
• date the information was gathered.
type of Information
Research based on direct observations, site visits, and tests can easily be done at
the last minute without a lot of planning.
•T
•F
F
While interviews can be conducted over the phone or via email, face-to-face
meetings or Skype conversations are most effective.
•T
•F
T
Focus groups consist solely of paid consultants to offer their opinions.
•T
•F
F
Survey results can be easily skewed if questions are not precisely posed and
respondents carefully selected.
•T
•F
T
You can expect to find different information in a corporate library than in an
academic one.
•T
•F
T
Which of the following may be useful in doing research on the job?
• Encyclopedias
• Dictionaries
• Atlases and almanacs
• Government documents
• All of these choices are correct.
All of these choices are correct.
A Boolean connector is a:
• device used to connect one computer to another.
• word used to limit and guide online research.
word used to limit and guide online research.
It is important to evaluate websites based on a number of relevant criteria.
•T
•F
T
You must always document your sources when quoting and paraphrasing.
•T
•F
T
Which of the following dodoes not have to be cited with a reference?
• A direct quote if it is just a single phrase
• A visual taken from a source from the Internet
• Factual historical information and well-known dates
• An opinion that is not your own if it is not published
Factual historical information and well-known dates
Which of the following does not have to be included on a reference list?
• A lecture or speech
• A podcast
• A map
• A television program or film
• None of the choices; all must be included
None of the choices; all must be included
It is important to follow the format guidelines for your employer's documentations
style requirements (APA, MLA).
•T
•F
T
A summary can reduce a report or article by no more than 50%.
•T
•F
F
Which of the following does not belong in a summary?
• Purpose
• Essential specifics
• Conclusions/results
• Examples
• Recommendations
Examples
When summarizing material, it is necessary to read it more than once.
•T
•F
T
When writing a summary, you don't have to worry about the author's intentions.
•T
•F
F
Which of the following is not one of the 4 E's of an executive summary?
• Evaluation
• Economy
• Efficiency
• Elaboration
• Expediency
Elaboration
Another word for an evaluative summary is a:
• critique.
• review.
critique
Evaluative summaries can only evaluate content, not style.
•T
•F
F
The difference between an informative abstract and a descriptive abstract is:
• an informative abstract is the same as a summary.
• a descriptive abstract is shorter than an informative abstract.
• All of these choices are correct.
All of these choices are correct
A news release can be much longer and more detailed than other types of
summaries.
•T
•F
F
Which of the following topics is appropriate for a news release?
• Products or services in the planning stages
• Controversial events or company problems
• New construction and developments
• Well known products or services
New construction and developments
Visuals are important for non-native speakers of English and multi-cultural
audiences.
•T
•F
T
Visuals can be used as a substitute for written work.
•T
•F
F
Which of the following is not a problem when it comes to visuals?
• Large amount of detail
• Unnecessary lines/patterns/bars
• Simple language
• An omission from an existing visual
Simple language
Visuals must always have a title/caption and be references in your text, and their
sources must be cited.
•T
•F
T
Visuals can be placed anywhere in the text, as long as they are labeled.
•T
•F
F
Visuals must always be introduced and interpreted.
•T
•F
T
Tables, figures, charts, and graphs all have different characteristics and should be
used appropriately.
•T
•F
T
Maps, drawings, and clip art should not be used in professional documents.
•T
•F
F
You must get permission to use photographs in a professional document.
•T
•F
T
Visuals can be easily distorted to be used unethically.
•T
•F
T
The most important goal of business communication is_________.

A. favorable relationship between sender and receiver

B. organizational goodwill

C. receiver response

D. receiver understanding

Answer & Solution Discuss in Board Save for Later

 
2.
Down ward communication flows from_________ to_________.

A. Upper to lower

B. Lower to upper

C. Horizontal

D. Diagonal

Answer & Solution Discuss in Board Save for Later

 
3.
Horizontal communication takes place between_________.

A. superior to subordinate
B. subordinate to superior

C. employees with same status

D. none of these

Answer & Solution Discuss in Board Save for Later

 
 
4.
Appeals and representations are used in_________communication.

A. horizontal

B. downward

C. upward

D. grapevine

Answer & Solution Discuss in Board Save for Later

 
5.
The study of communication through touch is_________.

A. chronemics

B. haptics

C. proxemics

D. semantics
6.
The formal greeting with which a business letter begins is called

A. reference

B. subject

C. salutation

D. body copy

Answer & Solution Discuss in Board Save for Later

 
7.
The following is (are) non-verbal communication

A. Facial expression

B. Appearance

C. Posture

D. All of the above

Answer & Solution Discuss in Board Save for Later

 
8.
The handshake that conveys confidence is

A. Limp

B. Firm
C. loose

D. double

Answer & Solution Discuss in Board Save for Later

 
 
9.
Communication is the task of imparting ________

A. training

B. information

C. knowledge

D. message

Answer & Solution Discuss in Board Save for Later

 
10.
The following is the permanent records for business

A. Business letters

B. Ledgers

C. Production reports

D. All of the above

 1. 11.
2. Body of a letter is divided into ________ parts.

A. 1

B. 2

C. 3

D. 4
Answer & Solution   Discuss in Board  Save for Later

3. 12.

4. When working to create and maintain a favorable

relationship with a receiver, a sender should

A. do just what the receiver expects

B. impress the receiver by using technical terms

C. stress mutual interests and benefits

D. use positive wording

Answer & Solution   Discuss in Board  Save for Later

5. 13.

6. As per Newman and Summer Communication is the

Exchange of

A. Facts

B. opinion

C. emotions

D. all the above

Answer & Solution   Discuss in Board  Save for Later
 7. 14.

8. The ________ body of the presentation should be

broken into short and clear units

A. Main

B. middle

C. upper

D. lower
Answer & Solution   Discuss in Board  Save for Later

9. 15.

10. Which of the following terms best describes the

grapevine as a communication pattern?

A. Diagonal

B. Informal

C. Serial

D. Verbal

11. 16.
12. The following is (are) the most effective ways of
communication.

A. Verbal

B. Non Verbal

C. Written

D. All the above

Answer & Solution   Discuss in Board  Save for Later
13. 17.
14. The _________ of business letter is called layout.

A. Body

B. content

C. pattern

D. all the above

Answer & Solution   Discuss in Board  Save for Later

15. 18.
16. Interaction between three to twelve people who
share a common goal, a sense of commitment, and who
attempt to influence one another is known as

A. business communication

B. small-group communication

C. personal communication

D. rhetorical communication
Answer & Solution   Discuss in Board  Save for Later

17. 19.
18. When a group agrees to support and commit to the
decision of the group, they have reached

A. a consensus

B. a census

C. a solution

D. an analysis
Answer & Solution   Discuss in Board  Save for Later
19. 20.
20. Goals help us to __________.

A. Communicate

B. work

C. Success

D. motivate

21. 21.
22. An effective oral presentation process follows
_________ steps.

A. 3

B. 4

C. 5

D. 6
Answer & Solution   Discuss in Board  Save for Later

23. 22.
24. Business letters produce immediate effect because
they are:

A. interesting

B. brief

C. formal

D. informal
Answer & Solution   Discuss in Board  Save for Later
25. 23.
26. Set off the list of Do and Donts by using ___________.

A. Body

B. letter heads

C. Bullets

D. Formal
Answer & Solution   Discuss in Board  Save for Later

27. 24.
28. The envelope indicated that there was ,_________ but in
fact there was only a letter inside

A. an enclosure

B. a sender

C. A salutation

D. an indent
Answer & Solution   Discuss in Board  Save for Later

29. 25.
30. Form letters are also known as:

A. circular letters

B. formal letters

C. bad news letters

D. persuasive sales letters

31. 26.
32. Our address and phone number are shown on
our_________

A. letterhead

B. snailmail

C. postage

D. salutation
Answer & Solution   Discuss in Board  Save for Later

33. 27.
34. In block text format, you do not_________each
paragraph

A. indent

B. punctuation

C. margin

D. transition x
Answer & Solution   Discuss in Board  Save for Later

35. 28.
36. A memorandum (memo) is considered a brief form of
written communication for:

A. internal use

B. external use

C. formal use

D. legal use
Answer & Solution   Discuss in Board  Save for Later
37. 29.
38. Simplicity in writing means essentially:

A. the use of simple sentences

B. the use of simple words

C. the use of simple tense

D. plainness
Answer & Solution   Discuss in Board  Save for Later

39. 30.
40. Good business letters are characterized by the
following personal quality of the writer:

A. seriousness

B. sincerity

C. formality

D. Humour

41. 31.
42. Which of the following is a correct dateline for a
business letter?

A. August, 20, 1998

B. 20-Aug-98

C. August 20, 1998

D. Aug 20 1998
Answer & Solution   Discuss in Board  Save for Later
43. 32.
44. The most modern letter style is

A. modified-block

B. full-block

C. simplified

D. block
Answer & Solution   Discuss in Board  Save for Later

45. 33.
46. Effective professional correspondence uses an
appropriate style, clear and concise language, and

A. the passive voice

B. the active voice

C. open punctuation

D. mixed punctuation
Answer & Solution   Discuss in Board  Save for Later

47. 34.
48. Modern business letters are usually written in:

A. indented style

B. semi-block style

C. simplified style

D. full-block style
Answer & Solution   Discuss in Board  Save for Later
49. 35.
50. Persuasive messages should be written in the
__________ order.

A. indirect

B. passive

C. direct

D. ndecisive

51. 36.
52. Which of the following is not part of a cover letter?

A. salutation

B. return address

C. references

D. close
Answer & Solution   Discuss in Board  Save for Later

53. 37.
54. The first goal in writing a business letter is to get the
recipients ..........

A. address

B. attention

C. services

D. trade
Answer & Solution   Discuss in Board  Save for Later
55. 38.
56. In developing the plan for a persuasive message,

A. consider primarily the writer's perspective

B. try to predict the reader's reaction

C. cover the pros and cons equally

D. all of the above

Answer & Solution   Discuss in Board  Save for Later

57. 39.
58. A good business letter is simple and straightforward
without being simplistic or ..........

A. panoramic

B. paternal

C. patriotic

D. patronizing
Answer & Solution   Discuss in Board  Save for Later

59. 40.
60. The conclusion or ending paragraph should bring the
communication to a polite and ......... close.

A. businesslike

B. interminable

C. measurable

D. subtle
61. 41.
62. Which of the following is not one of the three major
types of appeals discussed in the text?

A. logic based

B. emotion based

C. psychology based

D. character based
Answer & Solution   Discuss in Board  Save for Later

63. 42.
64. Letters that please the receiver are called

A. Yes letters

B. routine letters

C. invitation letters

D. good-news letters
Answer & Solution   Discuss in Board  Save for Later

65. 43.
66. The central appeal in a persuasive letter

A. emphasizes how the reader will benefit from the request

B. is introduced early on in the message

C. is presented in you-viewpoint language

D. all of the above

Answer & Solution   Discuss in Board  Save for Later
67. 44.
68. Form letters are also known as

A. formal letters

B. circular letters

C. persuasive sales letters

D. bad news letters

Answer & Solution   Discuss in Board  Save for Later

69. 45.
70. A memorandum (memo) is considered a brief form of
written communication for

A. legal use

B. formal use

C. internal use

D. external use

71. 46.
72. Simplicity in writing means essentially

A. plainness   

B. the use of simple sentences   

C. the use of simple tense   

D. the use of simple words   

Answer & Solution   Discuss in Board  Save for Later
73. 47.
74. The primary goal of the beginning of a persuasive
message is to

A. sell the idea   

B. gain the reader's attention   

C. establish a courteous tone   

D. present the pros and cons of the message   

Answer & Solution   Discuss in Board  Save for Later

75. 48.
76. Good business letters are characterized by the
following personal quality of the writer

A. seriousness

B. humour

C. sincerity   

D. formality
Answer & Solution   Discuss in Board  Save for Later

77. 49.
78. The simplified style business letter has

A. Indentation

B. A complimentary close   

C. A subject line   

D. A salutation   
Answer & Solution   Discuss in Board  Save for Later
79. 50.
80. Modern business letters are usually written in

A. simplified style

B. indented style   

C. full-block style   

D. semi-block style   

81. 51.
82. A persuasive message will fail if

A. it does not focus on what is in it for the reader

B. it only lists facts

C. it moves too slowly

D. all of the above

Answer & Solution   Discuss in Board  Save for Later

83. 52.
84. In circular letters personal interest is created by
using the word_________.

A. You

B. Our customers

C. Everybody

D. Dear customers
Answer & Solution   Discuss in Board  Save for Later
85. 53.
86. ___________are routine reports prepared at regular time
interval-daily, weekly, monthly quarterly or annually.

A. Periodic reports

B. Formal reports

C. Progress reports

D. Conference reports
Answer & Solution   Discuss in Board  Save for Later

87. 54.
88. ___________ reports are usually short messages with
natural, casual use of language.

A. Conference

B. Periodic

C. Informal

D. Formal
Answer & Solution   Discuss in Board  Save for Later

89. 55.
90. The form of communication used most of the time
for written messages to persons inside your
organization is called

A. Memorandum

B. Business letter

C. Pamphlet

D. Adjustment letter
91. 56.
92. Feedback is a listeners

A. verbal critique of your message

B. aversion to a message

C. acceptance of a message

D. verbal or nonverbal responses to a message

Answer & Solution   Discuss in Board  Save for Later

93. 57.
94. To decode a message is to

A. translate ideas into code

B. interpret a message

C. reject a message

D. evaluate a message
Answer & Solution   Discuss in Board  Save for Later

95. 58.
96. Which of the following sentences is least effective in
driving for the sale?

A. Visit our web site today to order your tickets for the Super Bowl

B. We hope to hear from you soon

C. Mail the enclosed card now--your free gift is waiting

D. Call our 800-number within 24 hours to place your order for the Mac II recorder
Answer & Solution   Discuss in Board  Save for Later
97. 59.
98. Feedback can come in the form of

A. environmental noise

B. nonverbal communication only

C. verbal communication only

D. verbal and nonverbal listener responses

Answer & Solution   Discuss in Board  Save for Later

99. 60.
100. In the communication process, a receiver is the
person who encodes an idea. message interference. a
message pathway. the person who decodes a message.

A. the person who encodes an idea

B. message interference

C. a message pathway

D. the person who decodes a message

101. 61.
102. The first opportunity to gain the reader's attention in
a direct mail letter is

A. in the attention line

B. in the opening paragraph

C. in the top margin

D. on the envelope
Answer & Solution   Discuss in Board  Save for Later
103. 62.
104. An example of a communication channel is

A. face-to-face conversation

B. feedback

C. context

D. noise
Answer & Solution   Discuss in Board  Save for Later

105. 63.
106. In interpersonal communication, ethics

A. are important

B. stand in the way of honesty

C. increase barriers to understanding

D. are not a consideration

Answer & Solution   Discuss in Board  Save for Later

107. 64.
108. Which of the following is an example of a nonverbal
message?

A. Yelling

B. Eye contact

C. Jargon

D. Mumbling
Answer & Solution   Discuss in Board  Save for Later
109. 65.
110. The ability to communicate effectively

A. is a natural talent that cannot be learned

B. depends on the education level of those around you

C. can be learned

D. depends on not using technology to send messages

111. 66.
112. A message can only be deemed effective when it is

A. repeated back as proof of understanding

B. communicated face-to-face

C. delivered with confidence

D. understood by others and produces the intended results

Answer & Solution   Discuss in Board  Save for Later

113. 67.
114. Learning to communicate with others is key to

A. winning the approval of everyone around you

B. establishing rewarding relationships

C. never being misunderstood

D. eliminating all of your listeners' physiological noise

Answer & Solution   Discuss in Board  Save for Later

115. 68.
116. Select the statement that is not true of sales letters.

A. The layout can differ from that of the traditional letter

B. A headline could replace the inside address

C. The letter should avoid sentence fragments and choppy paragraphing

D. Attention-gaining devices are used to capture the reader

Answer & Solution   Discuss in Board  Save for Later

117. 69.
118. __________ is used to provide feedback to higher-ups,
inform them of progress toward goals, and relay current
problems.

A. Interpersonal communication

B. Upward communication

C. Directional communication

D. Occupational communication
Answer & Solution   Discuss in Board  Save for Later

119. 70.
120. Which of the following is not a barrier to effective
communication?

A. language

B. defensiveness

C. filtering

D. channel richness

121. 1.
122. When communicating with people from a different
culture it is best to assume

A. differences until similarity is proven

B. similar interpretation of symbols

C. similar understanding of ideas

D. people are all the same

Answer & Solution   Discuss in Board  Save for Later

123. 2.
124. In general, human beings are

A. Indifferent communicators

B. Perfect communicators

C. Good communicators

D. Poor communicators
Answer & Solution   Discuss in Board  Save for Later

125. 3.
126. The word communication is derived from communis
(Latin) which means:

A. common

B. community

C. message

D. oral speech
Answer & Solution   Discuss in Board  Save for Later

127. 4.
128. Generally speaking, in business we communicate

A. to both persuade and inform

B. only to persuade
C. only to inform

D. only to entertain
Answer & Solution   Discuss in Board  Save for Later

129. 5.
130. Effective communication is essentially a

A. both a one-way and a two-way process

B. two-way process

C. one-way process

D. three-way process

131. 6.
132. As a process of sharing thoughts and ideas,
communication suffers mainly from

A. both physical and non-physical barriers

B. non-physical barriers

C. gender differences

D. physical barriers
Answer & Solution   Discuss in Board  Save for Later

133. 7.
134. __________ is not one of the 7 Cs of communication:

A. conciseness

B. correctness

C. clarity

D. character
 Answer & Solution   Discuss in Board  Save for Later

135. 8.
136. Human communication is essentially

A. perfect

B. imperfect

C. short-lived

D. emotional
Answer & Solution   Discuss in Board  Save for Later

137. 9.
138. In business, the purpose of writing is mainly to

A. entertain

B. Both inform and persuade

C. persuade

D. inform
Answer & Solution   Discuss in Board  Save for Later

139. 10.
140. Informative writing focuses primarily on the

A. writer

B. reader

C. latest news

D. subject under discussion

141. 11.
142. In writing business letters, one has to be

A. dull

B. formal

C. conventional

D. friendly
Answer & Solution   Discuss in Board  Save for Later

143. 12.
144. What type of audience are, people who have to act or
make decisions on the basis of the report

A. Primary

B. Secondary

C. Immediate

D. None of the above

Answer & Solution   Discuss in Board  Save for Later

145. 13.
146. Exchange of ideas between two or more persons is

A. Understanding

B. Telling

C. communication

D. listening
Answer & Solution   Discuss in Board  Save for Later
147. 14.
148. If there is no receiver, there is no

A. communication

B. sender

C. Message

D. Media
Answer & Solution   Discuss in Board  Save for Later

149. 15.
150. What is the primary purpose of report

A. To control problems, sell products and services

B. To analyze problems and predict practical alternatives

C. To monitor and control production, sales, shipping, etc

D. To solve problems and supply facts

151. 16.
152. Which is not the type of communication channel

A. Speaking, listening

B. Writing, reading

C. Visualizing, observing

D. Thinking, acting
Answer & Solution   Discuss in Board  Save for Later

153. 17.
154. Communication without words is called

A. Non- verbal communication

B. Verbal

C. Oral communication

D. Written communication
Answer & Solution   Discuss in Board  Save for Later

155. 18.
156. Any factor which disturbs, confuses, or interferes
with the communication of a message is known as

A. Noise

B. Inaccurate encoding

C. Inaccurate decoding

D. Disturbance
Answer & Solution   Discuss in Board  Save for Later

157. 19.
158. Which of the following is accomplished initially while
planning a report

A. Defining purpose

B. Identifying the sequence in which tasks should be performed

C. Preparing a work plan

D. None of the above

Answer & Solution   Discuss in Board  Save for Later

159. 20.
160. What writing style is usually used in reports

A. Objective and detached

B. Personal and critical

C. Emotive and judgmental

D. Subjective and detached

161. 21.
162. Communication between departments or functional
units of companies is known as

A. department communication

B. upward communication

C. command communication

D. horizontal communication
Answer & Solution   Discuss in Board  Save for Later

163. 22.
164. Raised eyebrows and shrugs are examples of

A. body language

B. cross-cultural communication

C. poor communication

D. good communication
Answer & Solution   Discuss in Board  Save for Later

165. 23.
166. All of the following might be involved in nonverbal
communication except

A. touch

B. facial expressions

C. gestures
D. phone messages
Answer & Solution   Discuss in Board  Save for Later

167. 24.
168. All of the following might be used to improve
organizational communication except

A. surveys and feedback

B. management training

C. filtering

D. TV networks
Answer & Solution   Discuss in Board  Save for Later

169. 25.
170. Lack of openness in communication

A. reduces employee satisfaction

B. has no effect on employee satisfaction

C. reduces management satisfaction

D. shows good management control

171. 26.
172. What is necessary for effective communication to
occur?

A. the right environment, the right people, a message in a timely manner

B. the right information, the right environment, feedback

C. the right people, the right information, a message in a timely manner

D. the right people, feedback, the right information

Answer & Solution   Discuss in Board  Save for Later
173. 27.
174. Communication following strict lines of authority and
reporting relationships is known as

A. open door policy

B. chain of command

C. effective communication

D. the grapevine
Answer & Solution   Discuss in Board  Save for Later

175. 28.
176. Rumours are likely to spread fastest in all of the
following instances except when

A. the rumour seems credible

B. the recipient is emotionally anxious

C. the information is important to those involved

D. the recipient is not concerned about the information

Answer & Solution   Discuss in Board  Save for Later

177. 29.
178. Three ways in which communication flows through
formal organizational channels are called

A. loose coupling, tight coupling, and uncoupling

B. positive flow, negative flow, and peripheral flow

C. downward flow, upward flow, and horizontal flow

D. the grapevine, the gatekeeper, and the network

Answer & Solution   Discuss in Board  Save for Later
179. 30.
180. Which of the following is a good example of
horizontal flow in an organization?

A. When employees give their supervisors reports listing their accomplishments during the
last year

B. When the department heads of marketing and research get together for a meeting

C. When, at a party, the vice-president's secretary tells the husband of one of the
employees about plans for layoffs

D. When a supervisor issues a statement to all subordinates explaining new travel policies

181. 31.
182. Which of the following problems can occur as a result
of ineffective downward flow?

A. Employees feeling that they don't receive enough information to do their jobs

B. Employees feeling that they receive too much information

C. Employees feeling the information they do receive is not the information they need

D. All of the above

Answer & Solution   Discuss in Board  Save for Later

183. 32.
184. What type of communication does a report to a
customer from an employer is

A. Manager communication

B. officer communication

C. administrator communication

D. Official communication
 Answer & Solution   Discuss in Board  Save for Later

185. 33.
186. Organizational communication includes

A. interviewing potential employees

B. resolving conflicts

C. presenting and selling ideas

D. All of the above

Answer & Solution   Discuss in Board  Save for Later

187. 34.
188. Which of the following is a communication issue
facing today organizations?

A. How technology can best serve the organization

B. Relationships and their effects on organizations

C. Sexual harassment in the workplace

D. All of the above

Answer & Solution   Discuss in Board  Save for Later

189. 35.
190. Surveys, suggestion boxes, and employee newsletters
are considered to be __________ types of communication.

A. downward

B. upward

C. grapevine

D. lateral
191. 36.
192. What does an report presents

A. Always state the research question or hypothesis and are written in first person to show
that the author takes responsibility for the findings

B. Usually a review of the literature, the findings, a discussion and recommendations

C. Always present recommendations as well as an outline of the methods used and the
findings

D. At least a review of the literature, the methods used, the findings and a discussion They
have some common elements but may vary in overall organisational structure
Answer & Solution   Discuss in Board  Save for Later

193. 37.
194. The information of MIS comes from the

A. Internal source

B. External source

C. Both Internal and External sources

D. None of the above

Answer & Solution   Discuss in Board  Save for Later

195. 38.
196. The back bone of any organization is

A. information

B. management

C. employee

D. capital
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197. 39.
198. The flow of information through MIS is

A. need dependent

B. organization dependent

C. information dependent

D. management dependent
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199. 40.
200. Internal information for MIS may come from any one
of the following department.

A. Customers care department

B. HR department

C. Marketing department

D. Production department

201. 41.
202. Which of the following is considered a method to
help overcome personal barriers to effective
communication?

A. Impulsive behavior

B. Poor administrative practices

C. Engaging in excessive impression management

D. Improvement of listening skills

Answer & Solution   Discuss in Board  Save for Later
203. 42.
204. MIS normally found in a manufacturing organization
will not be suitable in the __________.

A. service sector

B. banking sector

C. agriculture sector

D. none of the above

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205. 43.
206. In claim letter the initial statement should contain

A. Good news

B. Bad news

C. Mixed news

D. Ambiguous
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207. 44.
208. Management information systems (MIS)

A. create and share documents that support day - today office activities

B. process business transactions (eg, time cards, payments, orders, etc)

C. capture and reproduce the knowledge of an expert problem solver

D. use the transaction data to produce information needed by managers to run the business
Answer & Solution   Discuss in Board  Save for Later
209. 45.
210. _____________ include investigation of an issue or
problem or Calculation of financial ratios of a company.

A. Formal report

B. Analytical Letter Reports

C. Scientific Reports

D. Informational Letter Reports

211. 46.
212. Text Parts are ___________ basic parts of a formal
report.

A. 3

B. 4

C. 5

D. 6
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213. 47.
214. Supplementary Parts are usually short messages
with natural, casual use of language.

A. Formal reports

B. Informal reports

C. Short reports

D. Progress report
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215. 48.
216. Sales letters start with

A. An easy and effective way

B. An attention-getting device

C. A smooth story

D. Buffer
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217. 49.
218. Complaint letter should be called_____________

A. Persuasive letters

B. Claim letter

C. Inquiry letters

D. Sales letters
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219. 50.
220. _________ is an organized portfolio of formal systems
for obtaining processing and delivering information in
support of the business operations and management of
an organization.

A. MIS

B. DSS

C. MRS

D. none of the above

221. 51.
222. __________ expressly designed for the support of
individual and collective decision making.

A. MIS

B. DSS

C. IPS

D. OSS
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223. 52.
224. Which writing style characterizes the memos?

A. Informal

B. Formal

C. Impersonal tone

D. Neutral
Answer & Solution   Discuss in Board  Save for Later

225. 53.
226. _____________ letter is the reply to complaint.

A. Adjustment

B. An inquiry

C. Collection

D. Sales
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227. 54.
228. When a person receives a message, it is their
responsibility to provide the sender:

A. Feedback

B. Self Concept

C. Perception

D. Nonverbal Clues
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229. 55.
230. _____________are routine reports prepared at regular
time interval-daily, weekly, monthly quarterly or
annually.

A. Periodic Reports

B. Formal Reports

C. Progress Reports

D. Conference Reports

231. 56.
232. Registering sound vibrations

A. Hearing

B. Verbal communication

C. Non - Verbal communication

D. Listening
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233. 57.
234. Pronouncing words clearly and correctly so that each
sound can be heard

A. Enunciation

B. Verbal communication

C. Talking loudly

D. listening
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235. 58.
236. The method used to communicate a message (text,
talking, writing, etc)

A. The method used to communicate a message (text, talking, writing, etc) Channel

B. Colloquialism

C. Communication

D. correspondence
Answer & Solution   Discuss in Board  Save for Later

237. 59.
238. This time is yours to use as you please, use it for the
things you value most in life.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time
Answer & Solution   Discuss in Board  Save for Later
239. 60.
240. The time you spend on activities such as eating,
sleeping, bathing, exercises, and caring for your home is
_________________.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time

241. 61.
242. This time is devoted to school labs, studying work,
commuting, and other activities involving your
immediate and long-term goals.

A. Committed time

B. Discretionary time

C. Maintenance time

D. Family time
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243. 62.
244. _______________ are usually short messages with natural,
casual use of language

A. Formal reports

B. Informal reports

C. Short reports

D. Progress report
 Answer & Solution   Discuss in Board  Save for Later

245. 63.
246. ___________ include investigation of an issue or problem
or Calculation of financial ratios of a company.

A. Formal report

B. Analytical Letter Reports

C. Scientific Reports

D. Informational Letter Reports

Answer & Solution   Discuss in Board  Save for Later

247. 64.
248. __________letter is the reply to complaint.

A. Adjustment

B. An inquiry

C. Collection

D. Sales
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249. 65.
250. Managing your time consistently involves creating
good study habits and getting organized. Which of the
following will NOT allow you to accomplish that?

A. Packing your lunch the night before

B. Putting your backpack at the door

C. Studying all night for an exam

D. Backing up your work

251. 66.
252. A creative way to brainstorm, plan, and put your
vision into action is to use a(an) ____________.

A. Mind map

B. Visualization

C. Time log

D. To-do list
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253. 67.
254. Business letters produce immediate effect because
they are

A. interesting

B. informal

C. brief

D. formal
Answer & Solution   Discuss in Board  Save for Later

255. 68.
256. What is one of the major barriers to effective time
management?

A. Procrastination

B. Being well organized

C. Lack of money

D. Lack of time
Answer & Solution   Discuss in Board  Save for Later
257. 69.
258. A memorandum (memo) is considered a brief form of
written communication for

A. legal use

B. internal use

C. external use

D. formal use
Answer & Solution   Discuss in Board  Save for Later

259. 70.
260. The essence of time management is taking charge of
your life and not allowing _________ to control

A. Poor study skills and habits

B. Interruptions

C. Distractions

D. Anxiety

261. 1.
262. __________type of orders are issued if there are a
number of operational specialties

A. written

B. general

C. mandatory

D. procedural
Answer & Solution   Discuss in Board  Save for Later
263. 2.
264. __________ is a particular type of order in which the
subordinate is not only ordered to do a job but also
given guidance on how to do it

A. Instruction

B. Procedural

C. persuasion

D. Advice
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265. 3.
266. If the employees do not abide by the norms of
organisation, or violate the rules and regulations the
employer will give_________ to employee

A. warning

B. suggestion

C. counselling

D. advice
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267. 4.
268. _________barrier is related to the process of coding and
decoding the message

A. organisational

B. semantic

C. technological
D. Individual
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269. 5.
270. _____________barriers are caused due to the faulty
physical conditions such as ringing telephone, poor
listening, etc

A. interpersonal

B. physical

C. technological

D. organizational

271. 6.
272. Oral communication is the interchange of _____________
between the sender and receiver.

A. written messages

B. verbal messages

C. cues and clues

D. signs and gestures

Answer & Solution   Discuss in Board  Save for Later

273. 7.
274. The foremost barrier to oral communication is

A. interestedness

B. humility

C. concentration

D. poor listening
 Answer & Solution   Discuss in Board  Save for Later

275. 8.
276. The handshake that conveys confidence is

A. Limp

B. Firm

C. Loose

D. Double
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277. 9.
278. The whole concept of achieving success begins with
how you __________

A. Behave

B. Think

C. Work

D. All of the above

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279. 10.
280. The trump card during __________ should be brought
out at the crucial moment.

A. Interview

B. Negotiation

C. Training

D. Purchasing
281. 11.
282. The following is the permanent records for business

A. Business letters

B. Ledgers

C. Production reports

D. All of the above

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283. 12.
284. As per Newman and Summer Communication is the
Exchange of

A. Facts

B. Opinion

C. Emotions

D. All of the above

Answer & Solution   Discuss in Board  Save for Later

285. 13.
286. The ________ body of the presentation should be
broken into short and clear units

A. Main

B. Middle

C. Upper

D. Lower
Answer & Solution   Discuss in Board  Save for Later
287. 14.
288. ________ of the letter consists of main message.

A. Heading

B. Body

C. Greeting

D. Closing
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289. 15.
290. A common fallacy about manager is that he must be

A. Loud

B. Flamboyant

C. Drinker

D. All of the above

291. 16.
292. The following is (are) the most effective ways of
communication.

A. Verbal

B. Non verbal

C. Written

D. All of the above

Answer & Solution   Discuss in Board  Save for Later
293. 17.
294. Goals help us to ________

A. Communicate

B. Success

C. Work

D. Motivate