1.

The drive for strategic fit should come from

a. the supply chain manager
b. middle management.
c. the strategic planning department.
d. the highest levels of the organization.
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2. The cycle view of a supply chain holds that
a. the processes in a supply chain are divided into two categories.
b. all processes in a supply chain are initiated in response to a customer order.
c. the processes in a supply chain are divided into a series of activities performed at the interface
between successive stages.
d. all processes in a supply chain are performed in anticipation of customer orders.
3. The retailer and distributor engage in the
a. manufacturing cycle.
b. replenishment cycle.
c. customer order cycle.
d. procurement cycle.
4. Supply chain surplus involves what two parts?
a. Customer value and high-quality products
b. Customer value and supply chain cost
c. Reliable transportation and supply chain cost
d. Manufacturing cost and selling price
5. The uncertainty of customer demand for a product is the
a. rate of strategic uncertainty.
b. implied demand uncertainty.
c. average forecast error.
d. demand uncertainty.
6. A company's supply chain strategy
a. determines the nature of procurement and transportation of materials as well as the manufacture
and distribution of the product.
b. specifies the portfolio of new products that it will try to develop
c. defines the set of customer needs that it seeks to satisfy through its products and services.
d. specifies how the market will be segmented and how the product will be positioned, priced, and
promoted.
7. Demand is external to the supply chain and thus is most uncertain in the
a. replenishment cycle.
b. procurement cycle.
c. customer order cycle.
d. manufacturing cycle.
8. Handling customer orders in the best possible manner is the goal of supply chain
a. strategy.
b. operations.
c. design.
d. planning.
9. Customer value is
a. supply chain profitability minus the supply chain cost.
b. the sum of the supply chain surplus and supply chain cost.
c. the remainder after supply chain cost is subtracted from supply chain surplus.
d. the remainder after supply chain surplus is subtracted from supply chain cost.
10. An aggressive investment in customer analytics represents the use of which lever to reduct
supply chain uncertainty?
a. Information
b. Time
c. Inventory
d. Flexible capacity
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11. Which of the following statements about the push processes is accurate?
a. They may also be referred to as reactive processes.
b. They may also be referred to as speculative processes.
c. At the time of execution, demand is known with certainty.
d. Execution is initiated in response to customer orders.
12. Which of these words best describes a typical supply chain structures?
a. Network
b. Static
c. Cyclinal
d. Customer
13. The manufacturer and supplier participate in the
a. procurement cycle.
b. manufacturing cycle.
c. life cycle.
d. replenishment cycle.
14. A supply chain strategy involves decisions regarding all of the following expect
a. operating facilities
b. inventory
c. transportation
d. new product development
15. Which statement about supply chains is most accurate?
a. If a supplier uses a shipping company to send the product to a customer, the shipping company is
technically not a supply chain member
b. Funds in a supply chain flow upstream only
c. New product development is a supply chain function
d. Flows in a supply chain may be managed by an intermediary
16. Each stage in a supply chain is connected through the flow of products, information, and funds.
These flows often occur in both directions and are usually managed by
a. the engineering department.
b. one of the stages.
c. the pricing department.
d. upper management.
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17. Supply chain responsiveness includes the ability to do which of the following?
a. Meet a very high service level
b. Report financial results with a high degree of accuracy
c. Substitute similar products to fill orders when the desired products are unavailable
d. Ship product in larger quantities than your competitors
18. Seven-Eleven Japan's operations and distribution strategy focuses on
a. constantly adding new products and services.
b. convenience in the form of easy access stores.
c. being responsive and having an excellent information infrastructure.
d. low cost for gasoline, which drives traffic to the store.
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19. Customer order arrival refers to
a. the process where the customer receives the product and takes ownership.
b. the customer informing the retailer what they want to purchase, and the retailer allocating
product to the customer.
c. the process where a product is prepared and sent to the customer.
d. the point in time when the customer has access to choices and makes a decision regarding their
purchase.
20. The objective of customer order entry is to
a. ensure that orders are quickly and accurately entered and communicated to other affected supply
chain processes.
b. get the correct orders to customers by the promised due date at the lowest possible cost.
c. maintain a record of the product receipt and to complete a payment.
d. maximize the conversion of customer arrivals to customer orders.
21. Walmart’s supply chain features clusters of stores around distribution centers, which facilitates
a. high transportation costs.
b. sharing of information with suppliers.
c. rapid design cycles from their R&D group.
d. frequent but inexpensive replenishment at the stores.
22. A decision made about which markets will be serviced by which locations falls into the supply
chain ________ phase
a. planning
b. design
c. operation
d. conceptualization
23. A company's competitive strategy
a. specifies how the market will be segmented and how the product will be positioned, priced, and
promoted.
b. specifies the portfolio of new products that it will try to develop.
c. defines the set of customer needs that it seeks to satisfy through its products and services.
d. determines the nature of procurement and transportation of materials as well as manufacture
and distribution of the product.
24. Activities involved in the supplier relationship management (SRM) macro process include
a. supplier evaluation and selection.
b. oder fulfillment.
c. order management.
d. planning of internal production and storage.
25. Which of the following customer needs will cause implied uncertainty of demand to increase?
a. Average forced season end markdown
b. Product margin
c. Lead time decreases
d. Average stockout rate
26. Customer order fulfillment refers to
a. the point in time when the customer has access to choices and makes a decision regarding a
purchase.
b. the customer informing the retailer of what they want to purchase and the retailer allocating the
product to the customer.
c. the process where the product is prepared and sent to the customer.
d. the process where the customer receives the product and takes ownership.
27. For any supply chain, the source of revenue is generated by
a. efficient operations
b. product flows
c. information flows
d. the customer
28. A company's product development strategy
a. specifies the portfolio of new products that it will try to develop.
b. specifies how the market will be segmented and how the product will be positioned, priced, and
promoted.
c. defines the set of customer needs that it seeks to satisfy through its products and services.
d. determines the nature of procurement and transportation of materials as well as the
manufacture and distribution of the product.
29. A supply chain features a constant flow of
a. information, product, and funds
b. personnel, information, and policies
c. processes, funds, and product
d. product, processes, and support
30. The value chain in a company begins with
a. the customer.
b. operations.
c. marketing and sales.
d. new product development.
31. The process included in the replenishment cycle includes
a. manufacturing.
b. order arrival
c. retail sale.
d. production scheduling.
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32. The first step in achieving strategic fit between competitive and supply chain strategies is to
a. ensure that all functional strategies within the supply chain support the supply chain's level of
responsiveness.
b. understand the supply chain and map it on the responsiveness spectrum.
c. understand customers and supply chain uncertainty.
d. match supply chain responsiveness with the implied uncertainty of demand.
33. The profitability of a supply chain is impacted primarily by
a. the design, planning, and operation categories of decisions.
b. only the planning and operation decision categories.
c. only the operation decision category.
d. only the design and planning decision categories.
34. Which element in the value chain is responsible for transforming inputs into outputs?
a. Distribution
b. Operations
c. All elements of the value chain do this.
d. Marketing
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35. Efficient supply chains
a. maximize performance at a minimum cost.
b. maintain buffer inventory to deal with demand/supply uncertainty.
c. have higher margins because price is not a prime customer driver.
d. respond quickly to demand.