Helpdesk / Technical Support

www.iget.eu/cs/helpdesk-centrum-cs
https://helpdesk.intelek.cz/

Made in China
 SMART
DETECTION
MOTION & HEAT TRIGGER ACCURATE ALERTS

Professional HD Security Kit

Quick Start Guide - EN
For the latest, up-to-date manual, please visit
www.iget.eu
 CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE THE COVER.

NO USER SERVICABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED PERSONNEL.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of non-insulated “dangerous voltage” within the product’s enclosure
that may be of sufficient magnitude to constitute a risk of electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the literature
accompanying the appliance.

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT

WARNING: EXPOSE THIS UNIT TO RAIN OR MOISTURE

TO PREVENT ELECTRIC SHOCK, ENSURE THE PLUG

CAUTION: IS FULLY INSERTED INTO A MAINS SOCKET

1
IMPORTANT SAFEGUARD

RoHS
All lead-free products offered by the company comply with the requirements of the
European law of the Restriction of Hazardous Substances (RoHS) directive, which means
conform our manufacturing processes and products are strictly “lead-free” and without the
hazardous substances cited in the directive.

The crossed-out wheeled bin mark symbolizes that within the European Union the
product must be collected separately at the product’s end-of-life. This applies to your
product and any peripherals marked with this symbol. Do not dispose of these products
as unsorted municipal waste. Contact your local dealer for procedures for recycling this
equipment.

DISCLAIMER
We reserve the right to revise or remove any content in this manual at any time. We do not warrant or assume any
legal liability or responsibility for the accuracy, completeness, or usefulness of this manual. The content of this
manual is subject to change without notice.

RECOMMENDATIONS
• AVOID DUSTY LOCATIONS: Excessive build-up of dust may cause the unit to fail.
• INSTALL IN VENTILATED SPACE: Ensure adequate airflow around the NVR to prevent overheating.
• DO NOT EXPOSE TO MOISTURE: Exposing the unit to water poses high risk of electric shock.
• DO NOT DROP: Doing so could damage internal components.
• DO NOT OPEN CHASSIS: No user-serviceable parts inside.

TRADEMARKACKNOWLEDGEMENTS
• Internet Explorer™, Microsoft™&Windows™ are registered trademarks of Microsoft Corporation.
• Apple™, iPhone™, iPad™ and iTunes™ are registered trademarks of Apple Computer, Inc.
• AndroidTM and Google Play™ are registered trademarks of Google Inc

WARRANTY AND TECHNICAL SUPPORT

To help you make the most of this product you’ll find a host of information including full product manuals, FAQ,
troubleshooting guides and a support service if you have specific questions, available at our support website :
homeguardworld.com/support.

2
CONTENTS

CONNECTING YOUR SYSTEM 5 Introduction

4
6 Package Contents
7 NVR Layout
9 HDD Installation (Optional)
10 Connecting the NVR
11 Using Remote Control
12 Using the Mouse

BASIC OPERATION 14 Start-up Wizard

13
17 Main Interface
19 PIR Setup
20 Record
21 Playback

CONNECTING SMART DEVICE 23 Before Start

22
23 Get the App
24 User Interface
25 For iPhone
26 For iPad
27 For Android Phone

CONNECTING TO PC&MAC 29 Homeguardsafe Software for PC & Mac

28
32 Remote Access via Web Client
35 Cloud Access

TECHNICAL SUPPORT 37 Technical Specifications

36
38 Technical Q&A
39 Warranty & Support
40 Camera Installation Template

3
 CONNECTING
YOUR SYSTEM 1

4
1.1 Introduction

Congratulations on your purchase of this Homeguard PoE NVR. Homeguard offers a complete CCTV solution for
home or office security, featuring high quality cameras, easy setup and configuration, motion detection and network
connectivity.

This system features:

• H.265 Video compression
• Support 4CH/8CH PoE IPC
• Power, video and audio run through a single Ethernet cable per camera with Power over Ethernet cabling, PoE,
making installation a lot simpler
• Provides a convenient User Interface
• Supports 8MP, 5MP, 3MP, 2MP(1080P), 1.3MP(960P), 1.0MP(720P) recording resolution
• With the network specific codec, network transfer enabled regardless of the recording conditions
• Hard Disk overwrite function
• Mass storage hard disk backup through high-speed USB 2.0
• Simultaneous Record and Playback of 4-channel video data
• Various Search Modes (Search by Time, Event, PIR detection and Motion Detection)
• Various Recording Modes (Manual, Scheduled Recording)
• Remote Monitoring function by Network Viewer and Mobile Viewer

5
1.2 Package Contents

Please unwrap the product, and place the product on a flat place or in the place to be installed.
Please check the following contents are included in addition to the main unit.

• The appearance of the components may differ from the image shown.
• Accessory category and quantity may differ depending on sales region.

Check the contents of your NVR package against this checklist. If anything is missing or damaged, please do not use
the system, and inform your supplier as soon as possible.

HDD NET PWR

USB

PoE NVR Power Adapter Mouse

Remote Control / Battery (AAA x 2) User Manual / Software Ethernet Cable

Quick Start Guide Warranty Card HDD Fixing Screw

This manual covers both 4 channel and 8 channel versions of the Homeguard NVR kits model:
NOTE HGNVK-45302 / 45304 / 85302 / 85304 / 85308.

6
1.3 NVR Layout

Rear Panel

4CH NVR
Model: HGNVK-45302 / 45304

CAUTION
RISK OF ELECTRIC SHOCK

LAN3 LAN1
DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

48V AUDIO OUT VGA HDMI WAN LAN4 LAN2

8 7 6 5 4 3 2 1

8CH NVR
Model: HGNVK-85302 / 85304 / 85308

CAUTION
RISK OF ELECTRIC SHOCK

LAN7 LAN5 LAN3 LAN3

DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

48V AUDIO OUT VGA HDMI WAN LAN8 LAN6 LAN4 LAN2

8 7 6 5 4 3 2 1

Front Panel

9 10 11

HDD NET PWR

USB

12 13

7
Items Part Names Functions

1 LAN Port LAN network interface, support PoE, can supply power to the camera

2 WAN Port Network input interface of the router

3 USB Port For USB mouse and external storage

4 HDMI Output For most modern TVs

5 VGA Output Connect to VGA monitor, such as PC monitor

6 Audio Output Audio signal output, RCA interface

7 Power Switch Startup and shutdown

8 Power Port Connect the attached power supply

9 HDD LED Flashes when the HDD is in use

10 Network LED Flashes when the internet is connected

11 Power LED Indicates the NVR is turned ON when lit

12 IR Receiver Receives the signal from the remote control

13 USB Ports For USB mouse and external storage

8
1.4 HDD Installation (Optional)

The system may not include hard disk depending on the kit you selected. The NVR works with most 3.5” or 2.5” SATA
HDD.

CAUTION: DO NOT install or remove the hard disk drive while the device power is turned ON.

1 When power supply is disconnected, remove

the screws at both sides with screwdriver, then
remove the screws on the rear board, and then
remove top cover of NVR.

HDD Data & Power Ports

2 Connect data and power ports of hard drive to

motherboard.

3 Holding the hard drive and the NVR, gently turn it

over and line up the holes on the hard drive with
the holes on the NVR. Using a screwdriver, screw
the provided screws into the holes. Two groups of
screw mounting holes are provided in the base
frame of the NVR, respectively for installation of
3.5” hard drive and 2.5” hard drive. User should
make selection based on their hard drive size.
After complete HDD installation, assemble the
cover.

9
1.5 Connecting the NVR

1 2

CAUTION
RISK OF ELECTRIC SHOCK

LAN7 LAN5 LAN3 LAN3

DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

48V AUDIO OUT VGA HDMI WAN LAN8 LAN6 LAN4 LAN2

1 Depending on the monitor port, connect the HDMI or VGA cable from your monitor to the HDMI or VGA Port on
the rear panel.

2 Connect one end of the Ethernet cable into your router’s LAN port, and the other end of the cable to the Ethernet
port on the rear panel.

3 Connect cameras to the recorder using the included 60ft/18.3m Ethernet cables.

4 Connect the mouse to the USB Port on the front or back panel of the NVR.

5 Use the included power adapter to connect the recorder to a nearby outlet. Turn the recorder on using the power
switch on the back panel.

Each Homeguard camera is supplied with a mounting kit for attaching it to a wall. Before you affix the
TIP camera in position, please ensure the cable is of adequate length to reach the NVR.

10
1.6 Using Remote Control

Part Names Functions

1-8 Numeric keys. Press to display channel 1~8

9, 0 Numeric keys

ALL Press to display all channels. Multiple display mode

Menu Press to enter or exit the Main Menu

Mute Mute On/off

Submenu Go to submenu

▲ Up arrow key; Volume increase

Sel Press to enter the selected menu item and edit the setting

◄► Left/Right key; Decrease/increase parameter value of control bar

▼ Down arrow key; Volume decrease

◄◄ Press to rewind during video playback

►► Press to fast forward during video playback

► Press to play recorded video or enter the recording search menu

● Press to start manual recording

■ Press to stop manual recording or stop the video playback

▌▌ Press to pause the video playback or enter frame-playback mode

11
1.7 Using the Mouse

1 2

1 Left Button:
• Click to select menu options.
• During live viewing in split-screen view, double-click on a channel to view it in full-screen. Double-click the
channel again to return to split-screen viewing.
• Click upon a channel on Live Viewing screen to open Camera Quick Tool bar.
• Click and hold to drag sliders and scales on menu mode

2 Right Button:
• Click once to open the Task bar on the Live Viewing screen.
• In menus, click to go back / close menus.

3 Scroll Wheel:
• In menus, scroll to move up / down through the menu content.
• While hovering over the volume control wheel, scroll to turn system volume up / down.

12
2 BASIC
OPERATION

13
2.1 Start-up wizard

1 Create a Password
Please create a user name and password
for your device. Password MUST be 8
characters long.

Use the on-screen keyboard to input text,

numbers and characters. Click to
change from lower-case to upper-case

2 Start Wizard
After NVR startup is completed, the
start-up wizard will be displayed. Click
"Start Wizard".

3 Network
In DHCP mode the router will automatically
assign an IP address to NVR.
If the NVR fails to obtain an IP address, refer
to the NVR Router Guide. If the problem
still cannot be resolved, contact technical
support.

CAUTION Don’t forget to write down your password: ___ ___ ___ ___ ___ ___ ___ ___.

14
4 Date / Time
Set the date, time, NTP, DST.

5 IP Camera
This menu allows you to add IP cameras
to the NVR.

6 Disk
New hard drive(s) connected must be
formatted before use. Upon connection, it
will indicate to format new hard drive.
Click on "Select" to select the unformatted
hard drive. Click on "Format HDD" to pop
up the user login window and enter the
password to log in. A notice window will
indicate "Entire Data Will Be Erased. do
You Want To Continue?". Click "OK" to
format the disk. When the progress bar is
complete, the formatting process is
completed.

15
7 Resolution
Select the resolution for the VGA output or
HDMI output of your monitor.

8 Mobile
If you scan a QR code using Homeguardsafe,
the device ID displayed in the NVR will be
automatically reflected in the Mobile Viewer
ID, and you can use the Mobile Viewer
immediately by entering the ID / password
of the NVR.

9 Summary
Shows system and network status of NVR.
Click on “Finish” to finish setting of startup
wizard.
You can click on “Don’t show this window
next time” if you do not wish to have the
wizard setting to appear next time.

16
2.2 Main Interface

1 2 3

4 5 6 7 8 9 10

22

23
24

25 21
26

11 12 13 14 15 16 17 18 19 20

Items Part Names Functions

1 Channel Name Display channel name

2 PIR This icon appears when the camera has PIR detection

3 Motion Detection This icon appears when the camera has detected motion

4 Manual Recording Enable or disable manual recording

5 Manual Capture Make a snapshot of current video

6 Instant Playback Playback of the last five minutes of the video

7 Zoom Hold and drag mouse cursor to select a frame of current video to zoom in

8 Color Settings Set hue, brightness, contrast and saturation of current channel

9 Stream Switch Click to switch the channel between main stream and sub stream

10 Add Customized Tag Click it to add the name for the recording

17
Items Part Names Functions

11 Main Menu Access the main menu

4-Channel Layout Display four channels of video

12
More Layout Click to choose more layouts for live view

13 Auto SEQ Press this button to switch the screen mode in sequence

14 Play Replay video recorded

15 Audio Click to adjust audio volume

16 Stream Switch Click to switch all IP channels between main stream and sub stream

17 Preview Policy Click to switch among real-time, balanced, or smooth view

18 Connection State Display the network connection status

19 Manual Mode Set manual recording mode

20 System System Information

21 Video Loss Camera is off-line

22 Admin To switch user

23 Search Search & Playback

24 Setup Click to access NVR System Setup menu

25 Lock Screen Lock & unlock screen

26 Shutdown Shutdown, reboot & logout the system

18
2.3 PIR Setup

PIR is advanced motion detection that senses body heat and reduces false alarms. The PIR Technology takes your
motion detection to the next level by greatly reducing inaccuracies and false motion alerts. Homeguard camera’s PIR
sensor can detect changes in heat produced by humans, animals and vehicles. This new technology requires both
changes in motion and heat be detected simultaneously. Not only does this innovative technology significantly reduce
the number of false alerts you receive, it also conserves hard drive space. It is true and smart detection!

1 Access Main menu  Setup  Channel 

PIR.

2 Click Setup button to set the PIR detect

field.

2 click “Select all” to set all of the field. Right

click and exit, then click “Apply” to save the
setting.

19
2.4 Record

1 Access Main menu  Setup  Record 

Record

2 Record
Record Switch: Check to enable the recording
in this channel.
Stream Mode: Choose the recording quality.
If you choose Dualstream, the system will record
in both Mainstream & Substream.
PreRecord: If this option is enabled, the NVR
starts recording a few seconds before an alarm
event occurs. Use this option if your primary
recording type is motion or I/O alarm based.

3 Record Schedule
This menu allows you to specify when the NVR
records video and defines the recording mode
for each channel. The recording schedule lets
you set up a schedule like, daily and hourly by
normal (continuous) recording, motion record-
ing, PIR recording. To set the recording mode,
click first on the mode radio button (Normal,
Motion, PIR), then drag the cursor to mark the
slots.

20
2.5 Playback

Click Search button in the Main Menu to enter search / playback section.

2 8

Items Part Names Functions

The system provides various search & playback methods: General, Events,
1 Search Options Sub-periods, Smart, Tag, External File & Pictures

2 Search Date Search by a date to playback.

3 Search Type The system provides different search types to narrow your search.

4 Stream Type To choose the stream type you want to search & play.

5 Channel Selection To choose the channels you want to search & play.

6 Video Playback Controls To control the video playback.

Continuous recordings are shown with colored bars to represent different types
7 Timeline of recording (legend shown in the bottom-right corner of the display). Use the
timeframe options.

8 Playback Status Display the video play status.

21
 CONNECTING
SMART DEVICE 3

22
3.1 Before Start

• Make sure you have a router and high-speed Internet access (not included).
• Connect your NVR to your router using an Ethernet cable (see the Quick Connection
Guide for details).
• Upgrade your NVR firmware and client software or mobile app to the latest versions.
• Please note that an upload speed of 1Mbps is required for remote video streaming.
• Up to 3 devices may connect to the system at the same time.

3.2 Get the App

For the best experience, download the Homeguardsafe app for your smartphone by scanning the QR code below or
searching for “ Homeguardsafe ” in the App Store or Google play.

iOS - iPhone & iPad Android - Phone & Pad

23
3.3 User Interface

1 2 3

Live View Playback Smart Detection

Displays real-time footage of Play video that has been Access the Smart Detection
your system. recorded on your NVR. notification list and to
enable push notifications.

24
3.4 For iPhone

1 Install the free Homeguardsafe app from the App Store. Tap the Homeguardsafe icon
to open the app.

2 After start app, tap to open the menu,

tap to open device list page

3 Tap “+” to scan QR code, then enter

the password of NVR.

HDD NET PWR

USB

4 Tap “Save” to add NVR. The app opens in Live View and streams video from all connected cameras.

25
3.5 For iPad

1 Install the free Homeguardsafe app from the App Store. Tap the Homeguardsafe icon
to open the app.

2 After start app, tap to open the menu,

tap to open device list page

3 Tap “+” to scan QR code, then enter

the password of NVR.

HDD NET PWR

USB

4 Tap “Save” to add NVR. The app opens in Live View and streams video from all connected cameras.

26
3.6 For Android

1 Install the free Homeguardsafe app from the Google Play. Tap the Homeguardsafe icon
to open the app.

2 After start app, tap to open the menu,

tap to open device list page

3 Tap “+” to scan QR code, then enter

the password of NVR.

HDD NET PWR

USB

4 Tap “Save” to add NVR. The app opens in Live View and streams video from all connected cameras.

27
CONNECTING
TO PC&MAC 4

28
4.1 Homeguardsafe Software for PC & Mac

1 Find the setup file of digital surveillance central management software named
“Homeguardsafe” from CD, and install it.

2 Double left click the icon to pop up [ LOGIN ]

interface, Input your user name & password
you like, and click “Login” to enter the
system.

3 Run Homeguardsafe and Add Device Wizard

will be opened. Click Next.

Note: If Add Device Wizard is not opened,

please single click Help to manually open it.

4 Click Add Online Device and the client

software will scan all the online network
NVRs in LAN.

29
5 Click a NVR in the list and the added devices,
IP address, port and channel number will be
displayed. Click Add Selected Device to add.

Note: If your NVR is not available in the list,

click Exit and then click add Device to manually
input the IP address of NVR.

6 Input the name of the selected NVR, e.g. home,

office, etc. Input the NVR user name and
password. Click Add.

7 Click Import All to import all NVRs to the

default group.
Click Next and then click Finish to complete
the wizard.

30
8 Click Control Panel option. Then Click
Main View.

9 Click and drag the default group to the display

window to access real-time footage of your
system.

31
4.2 Remote Access via Web Client

For IE/Chrome/Firefox

1 Launch the explorer on your PC and enter the NVR IP address or DDNS domain name (Host Name) you have
set on NVR in the URL box.

2 For the first time you run the web client,

system will require to install the web client
plugin.
Click download to download the plugin
and install to your computer.

3 After installing the plug-in, close & launch

again your browser and repeat step 1 to
open the login page. Input your user name
and password to login the web client.

32
For Mac Safari

1 Launch the Safari in your Mac, and enter

the NVR IP address or DDNS domain
name (Host Name) you have set on NVR
in the URL box.

2 Download the plug-in

"SurveillanceClient.dmg", locate the
downloaded file and double click it.

3 Click on “Continue”  “Install”. Enter user

name and password for Mac computer,
Click on “Install Software”  “Close” to
finish installation.

4 Close Safari and open again to repeat step 1 to open the Web Client login page.

33
Live Interface

2 3 4 5

9 10

11

Items Functions

1 Channel List

2 Live Video Stream Options

3 Main Menus

4 Information: Hover over to see system details

5 Exit

6 Color Controls: Click to display or hide the color controls

7 PTZ Controls: Click to display or hide the PTZ controls for using PTZ cameras

8 PTZ Controls: PTZ control menu

9 Live View Control Buttons

10 Navigation: Shows current page number for the channels shown on screen. Use the arrow keys to switch between pages

11 Page View: Click to select how many channels appear on screen at a time

34
4.3 Homeguard Cloud Access

1 Open your browser, go to

www.homeguardsafe.com
Please sign up and login.

2 Click Device Manager, input the device

information and click save to add NVR.

3 Click Live, Click ► to Displays real-time

footage of your system.

4 Click Playback, you can play video that

has been recorded on your NVR.

35
TECHNICAL
SUPPORT 5

36
5.1 Technical Specifications

Homeguard PoE NVR

Compression H.265 Standard Compression

Operating System Linux

Smart Device Support Apple iOS(iPhone/iPad) and Android Phones and Tablets

Dual Stream Yes, Set by Channel

Image Quality 1024 × 768, 1920 × 1080, 2560 × 1440, 3840 × 2160

Frame Rate Recording 2Channel: 8MP @ 30fps total;

3 Channel: 5MP @ 45fps total

4Channel: 2MP @ 120fps total

Image Playback Quality 2 Channel 8MP: 15fps (Max 2CH playback)

3 Channel 5MP: 15fps (Max 3CH playback)

4Channel 2MP: 30fps (Max 4CH playback)

Video Mode Manual, Automatic & Motion Detection

Backup Capability USB Devices (Hard Disk, Flash Drive, DVD/RW etc.),

Webpage, CMS, Mobile Client

User Control Mouse or Remote Control (Both Included)

Recording resolution 8MP, 5MP, 3MP, 2MP (1080P), 1.3MP (960P), 1.0MP (720P)

Video Input 4 Channel: 4 × PoE

8 Channel: 8 × PoE

Video Output 1 × HDMI (up to 4K), 1 × VGA

Audio Output 1 × RCA, 1 × HDMI

Network Interface RJ-45 port (100/1000M)

USB Port 2 × USB 2.0

Alarm Input / Output No Alarm Input or Output, Not Supported

Interface 1 × SATA HDD, Maximum Support to 8TB

Power 48V/1.5A

Operating Temperature -10˚C ~ 55˚C

NVR Size 300 × 227 × 53mm

37
5.2 Technical Q&A

1. Q: What can I do if the system does not detect the HDD?

A: Check if the power supply system is properly connected and data & power ports of HDD are securely connected
to motherboard, and if something wrong with the HDD interface. Or you may check if your HDD is supported
by referring to the specifications or descriptions.

2. Q: I have changed the password but forget the new password, how can I access the system?
A: If you forget system password, please consult with our technical personnel. We strongly suggest user to set
password easy to be remembered and relatively safe. If you have safety requirement, please do not set very
simply password, such as 000000.

3. Q: We see abnormal video signal or even no video signal by connecting the NVR and camera together.
Power supply for both devices is OK. What is wrong?
A: Check network cable at NVR side to see if the cable is firmly connected and if it is worn out and needs to be
replaced, or to check if NTSC or PAL is selected consistently.

4. Q: How to prevent NVR from being influenced by heat?

A: The NVR needs to dissipate heat while it is running. Please place the NVR in a place with good air circulation
and away from heat sources to ensure stability and life of the NVR.

5. Q: The remote controller of NVR doesn’t work while the monitor screen is OK and panel keys are functional.
Why?
A: Operate again by aiming the remote controller at the IR receiver on front panel. If it still doesn’t work, please
check if the batteries in the remote controller are dying. If not, check if the remote controller is broken.

6. Q: I want to take out HDD from my PC and install it in NVR. Can it work?
A: All HDDs supported by the system can be used. But remember, once NVR runs, the data on your HDD will be
lost.

7. Q: Can I playback while recording?

A: Yes. The system supports the function of playing while recording.

8. Q: Can I clear some records on HDD of NVR?

A: In consideration of the file security, you may not clear part of records. If you want to remove all the records, you
can format HDD.

9. Q: Why can’t I log in NVR client?

A: Please check if the network connection settings are correct and RJ-45 port is with good contact. And check if
your account and password are correctly input.

10. Q: Why can’t I find any records during playback?

A: Please check if the data port connection for HDD is OK and system time is properly adjusted. Try a few times
and restart. If it still doesn’t work, check if the HDD is broken.

11. Q: Why doesn’t dynamic detection work?

A: Please check if the motion detection time and motion detection regional setting are correct and if the sensitivity
is set too low.

12. Q: Why does buzzer keep alarming?

A: Please check the alarm setting, check if motion detection function is enabled and object motion is detected
all the time. Besides, refer to corresponding HDD alarm setting.

13. Q: Why can’t I stop recording by pressing “STOP” button or click “Stop Recording” in context menu?
A: Pressing Stop or Stop Recording can only stop manual record. If you want to stop Scheduled recording in
certain time quantum, please change the setting to No Record. To stop Startup recording, please change
record mode to scheduled recording or manual recording. Then you may stop recording by the prescribed
methods. And another way of stopping recording is to set channel as off status in record setting.

38
5.3 Warranty & Support

All the products sold are covered by 24 months warranty from the date of invoice.

Warranty instructions:
1. Please contact us when the product is caused by its own fault within 2 year warranty.
2. Please mail us your written warranty card as soon as possible after purchasing our products so that we can repair
or replace this product to its original operation condition. Or the company will not deal with it.
3. Please write the truth on the warranty card.
4. Paid for repairing as follows:
A. Equipment failure caused by human operation
B. Equipment failure caused by not conforming to the using environment
C. No warranty card
D. Warranty expired

Product model:
Product serial number:
Purchase date:
User name:
24
Contact person:
Telephone:

Note: Please keep the warranty card for the better service.
For technical support, please contact us [email protected]

39
5.4 Camera Installation Template

To make camera installation easier, you can tear off this page and adhere it to the place you would like to install
your cameras.

TEMPLATE
This template is used to install the camera on the wall

CAMERA FRONT

40