Assignment Brief for Learners & Feedback Form

Learner Name
Course Title Frankfinn Certificate in Aviation, Hospitality, Travel and Customer Service
(Post Graduate)
Assessor Name
I.V. Name
Unit No. & Title 4 :- AVIATION INDUSTRY
9 :- OPERATIONAL TRAINING

Outcome Numbers & UNIT 4

Statements LO 1: Understand the roles, responsibilities and functions of the cabin crew.

LO 2: Learn - Types of the aircraft and its features, Aviation terms, Interior
and Exterior part of an aircraft.
.
LO 3: Understand the range of Infight meal services and its procedure.

LO 4: Explain and Analyze the emergency situations.

UNIT 9 –
LO 1: Learn about Domestic and International airports.
LO 2: Know the different types of service equipment’s in detail.
LO 3: Learn how to make Announcements.
LO 4: Learn different types of Safety emergency equipment’s.

Issue Date Submission Date

Learner’s Declaration

I confirm, the contents of the final assignment submitted, is based on personal research and analysis.
Learner Signature Date

Instruction Your assignment will not be accepted if it does not contain details of the text
material or unanswered or left incomplete

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take up to One week to submit the Assignments

C4.A4/9
Ques. 1. Briefly describe / write about the current updates in Aviation Industry
(MINIMUM- 5 points). Justify with articles taken from Websites, newspaper & magazines.
(PASS)
Ans. India’s Civil Aviation Industry is on a high growth trajectory. India aims to become the third
largest aviation market by 2020 and the largest by 2030.
The civil aviation industry has ushered in a new era of expansion, driven by factors such as low
cost carriers (LCCS), Modern airports, Foreign Direct Investment Technology (IT). Interventions
and growing emphasis on regional connectivity. India is the ninth largest civil aviation market in
the world, with a market size of around US$ 16 billion.
The world is focused on Indian aviation from manufactures tourism boards, airline and global
business to individual travellers, shippers and businessman. If we can find common purpose
among all stakeholders in Indian aviation. Bright future is at hand, Said Mr. Tony Tyler, Director
General and CEO, international Air transport Association (IATA).
Current Affairs
Government agencies project that around 500 brownfield and Greenfield airports would be
required by 2020. The private sector is being Encouraged to become actively involved in the
construction of airports through different public private partnership models, with substantial
state support in terms of financing, concessional land allotment, tax holidays and other
incentives.
Some major initiatives undertaken by the government are:
The airport authority of India (AAI) plans to revive and operationalize around 50 airports in
India. Over the next 10 years to improve regional and remote air connectivity.
The Directorate General of Civil Aviation (DGCA) has given its approval to air Indian’s
maintenance, repair and overhaul (MRO) unit.
The government of India has decided to award airports in Kolkata, Chennai, Jaipur and
Ahmedabad on management contract. AAI has issued the ‘Request for Qualification’ document
for these four airports.
The government of India approved a proposal to set up a second airport in the National Capital
Region.
Road Ahead: Updates
India’s Aviation industry is largely untapped with huge growth opportunities. Considering that
air transport is still expensive for majority of the country’s population, of which nearly 40 per
cent is the upwardly mobile class.
The industry stakeholders should engage and collaborate with policy makers to implement
efficient and regional decisions that would boost India’s Civil Aviation Industry. With the right
policies and relentless focus on quantity. Cost and passenger interest, India would be well
placed to achieve its vision of becoming the third largest aviation market by 2020 and the
largest by 2030.

Ques. 2. Describe the functionality of the parts mentioned below: (PASS)

 Cockpit:
Ans. It consists of Cockpit window, Aircraft nose and belly of cockpit.

 Cargo:
Ans. Usually provided on the underside of the aircraft storage of passenger baggage & freight.

 Exterior parts – Primary and Secondary control:

Ans. Fuselage: central body position of a plane designed to carry fuel, passengers, freight &
Mail. The part of the aircraft which is streamlined & the wings and the tails are attached to it. It
is made up of duralium I.E. An Alloy of Aluminum, Nickel & Cobalt.
Cockpit: A Cockpit or a flight deck is the area, usually near the front of an aircraft from which a
pilot controls the aircraft. It is a place where from flight is controlled on the ground and in the
air.
Cabin: an aircraft cabin is the section of an aircraft in which passengers travel often just called
the cabin. The position of enclosed airplane intended for transporting passengers or freight.
Wings: the parts of the plane that provides lift & support the weight of the plane, its passengers,
crew & cargo while the plane is in flight.
Flaps: the movable position of the wings closet to the fuselage. These are control surface
installed on the trailing edge of a wing and used to increase the amount of lift generated by the
wing at slower speed.
Ailerons: Ailerons are hinged control surfaces attached to the trailing edge of the wing of a Fixed
wing aircraft. The aileron are used to control the aircraft in roll.
Rudder: the movable vertical section of the tail, installed on the training edge of the vertical
stabilizer, which controls the yaw motion of the aircraft- that is, the motion of the none of the
aircraft left and right. The rudder permits the pilot to move the tail of the aircraft left or right by
use of the rudder pedals in the cockpit.
 Horizontal stabilizer: this is the horizontal (level) part of the tail assembly, the small wings at the
rear of an aircraft’s fuselage. It balances the lift forces generated by the main wings father
forward on the fuselage. The stabilizer also usually contains the elevator.
Undercarriage: located underneath the plane, it allows the plane to land supports it while it on
ground. It also has the mechanism to reduce and absorb the shock of landing to acceptable
limits.
Jet stream: a corridor of very fast moving winds, usually more than 110 kmph & travelling from
west to east, found at very high altitudes, usually the Troposphere or stratosphere. They are
more prevalent in the sub-tropical regions but move further north in winters.

 Interior parts – Baby bassinet, Bulk Head, Coat compartment, Jump Seat:
Ans. Baby Bassinet: A small foldable bed/ crib for babies on board which can be hooked on to
slots on the bulkhead facing the first row of seat in every zone. All the bedding in this is
sterilized & sealed & the crew has to open them in front of the passenger only.
Bulk Head: Partitions or walls in the fuselage to make compartments for different purposes.
Coat compartment: Cupboards in the aircraft, usually placed in the cabin in different zones for
hanging pieces of clothing like coats, jackets etc belonging to the passengers. They can also be
used for storage purpose.
Jump seat: The passenger cabin jump seats are used by the cabin crew, especially during takeoff
and landing. These jump seats are normally located near to emergency exists so that flight
attendant can quickly open the exists door for an emergency evacuation. The passenger cabin
jump seats usually fold out of the way when not in use to keep aisles, workpspces, and
emergency exits clear.

 Slide Raft
Ans. An evacuation slide is an inflatable slide used to evacuate an aircraft quickly. An escape
slide is required on all commercial aircraft where the door sill high is such that, in the event of
an evacuation, passengers would be unable to “Step Down” from the door uninjured. Escape
slides are packed and helped within the door structure inside the slide bustle. A protruding part
of the inside of an aircraft door that varies in size depending on both the size of the aircraft and
the size of the door. Many but not slides are also designed to double as life raft case of a water
landing.

 Cabin Inter Communication System

Ans. CIDS (Cabin Intercommunication Data System) is the core digital cabin management system
used in all Airbus aircraft. The system controls and displays cabin functions for passengers and crew.
These include cabin lighting, cockpit/ cabin announcements, door status indication, emergency signals,
non-smoking/ fasten seatbelt signs, smoke detectors, cabin temperature, water/ waste tank capacity
and various other cabin functions, some of which are critical for safety. The system consists of a central
computer, the director interface board, one or more flight attendant panels and a data network for
audio transmission in the cabin.

 Passenger Service Unit

Ans. PSU is an abbreviation in aviation for passenger service unit. This aircraft component is
situated above each seat row in the overhead panel above the passenger seats in the cabin of airliners.
Amongst other things a PSU contains reading lights, loudspeakers, illuminated signs and automatically
deployed oxygen masks and also louvers providing conditioned air.

Ques 3. What are the duties and responsibilities of a Chief Purser? (PASS)
Ans. General Passenger Management: Seat relocation for a passenger especially if a family has been
split or due to double seat allocation at check in. ensuring privacy for celebrities & other well known
personalities. Preventing loud, or anti-social behavior by groups or individuals, before it becomes a
safety issues crew are also required to mediate in any disagreement between passengers. Other for
photography over restricted areas etc. the qualities necessary to cope with these aspects include
diplomacy, tact and the ability to handle sometimes very difficult interpersonal situations. Crew
members must demonstrate assertiveness to an appropriate degree, according to circumstances.
Public Relations: A cabin member is the face of the airline- its Brand Ambassador. So public relations
impact is enormous. Cabin crew have a vital role in influencing customer loyalty as passengers generally
spend more time with them, than with any other members of the airline’s staff. Thus crew should be
able to adapt to different age profiles, ethnic profiles, and show respect for culture differences. Airlines
tend to recruit candidates who demonstrate good basic people skills which also encompasses the need
for a high degree of empathy, warmth, care and sensitivity.
Personal Presentation: Cabin crew members act very much as ‘ambassadors’ for their airline. Their of
grooming behavior, and their wearing of the uniform to acceptable standards must effect this. They are
recruited to a specification, which will require minimum standard.
Team Work: A cabin crew is by definition a team member- the principle team consisting of pilots,
engineer office (if carried), and fellow cabin members. They will moot necessarily have worked together
before that so the ability to quickly from good working relationships with each other is essential. All
crew members function as a coordinated unit. They are also expected to provide feedback on the
passenger’s flight experience, and reaction to various initiatives taken by the airline.
Dependability: Cabin crew must be able to accept responsibility. The role requires people who will not
break down in a crisis or when under pressure. As money may have to be handled, crew need to be
trustworthy as well, Colleagues, passengers, and the airline itself depend upon crew- turning up at the
right time and place, in a flit state to operate.

Ques 4 - (a) What is the difference between? (PASS)

 Narrow body and Wide body aircraft –

Narrow bodied- Six or less passengers sitting abreast in the economy class. Always ‘Single-
aisled’.
Wide bodied- More than six passengers sitting abreast in economy class and is ‘dual aisled’.

 Major and Minor meal service –

Major meal service- As the name suggest, this meal services is elaborate, longer in duration
& is conducted on sector/ stages that have more than 45 minutes allocated for the entire
procedure. The main courses is served HOT, and a beverage service usually precedes/
accompanies the services.
Minor meal service- These service procedure are carried out when either the flight is a short
one in duration OR the time the service is offered to the passengers does not adhere to any
one of the slots above (in case of single service sectors), or the sector is a long one where a
major meal service has already been done or is going to provided and just another small
meal needs to be offered to the passengers.

 Private and Commercial aircraft –

Private- Those owned by individual or corporations for their personal use.
Commercial- Those aircraft flown for commercial reasons i.e. for some from of
remuneration. All Airlines come in this category & so do cargo carries, individuals who lease
out their privately owned aircrafts etc.
We will discuss those aircrafts used by all the major Airlines in the world in brief. Aircraft
manufactures
Today, there are mainly three major who build the huge commercial jets for airline
 Boeing Industries- An American company headquartered at Chicago in USA. Has the
maximum number of jets from its assembly line flying the skies. The complete Boeing series
starting with the number ‘7’ e.g., 707, 737, 747 etc are from this giant manufacturer.
 Airbus Industries- A consortium of five European nations headquartered at Toulouse,
France. The countries being- France, Germany, U.K., Spain, & Belgium. All ‘Airbus’ aircrafts
 are from this company and their ‘series’ starts with the number -3,e.g. Airbus 300, 310, 340,
etc.
 McDonnell Douglas- Today a part of the Boeing group, has lost most of its market for
commercial aircrafts like DC-8, DC-10 etc but is still a big name in military aircraft
manufacture.
The Concorde, which was the fastest passenger aircraft- the only supersonic one- used
commercially, was manufactured in Europe but has been phased out since October’ 2003
Other smaller aircrafts like the Beechcraft, Fokker, Dornier, Learjet etc are used mainly by
individuals or companies for their personal use. The companies that manufactures them are
not small by any means 7 there is a big demand for such aircraft today.

Ques. 4 (b) Which documents to be carried by crew for a domestic flight? (PASS)
Ans. Airline Identity card, Security pass issued by Airport Authority of India, Crew member certificate- A
certificate issued by the DGCA to all cabin crew operating from in India, Flight safety certificate.

Ques5. Describe the Embarkation & Disembarkation procedure for Special handling passenger’s
mentioned below. (PASS)

 UNM
Ans. A passenger who is below the age of eighteen & travelling alone is usually classified by
most airlines as an unaccompanied minor or UNM. In such cases:
 The passenger is boarded first & deplaned last
 The ground staff hands over the minor to the Cabin crew in charge of the zone/ section
in which the minor is to be seated.
 All papers & documentation are given to the Cabin crew. They are to be checked
thoroughly
 Emergency procedure such as fastening of seat belts, usage of oxygen masks is told to
the UNM.
 The location of the galley, toilets, and crew seats is shown to the UNM.
 Expectant mother
Ans. Women beyond the 28th week of pregnancy are not allowed to fly on most airlines. If so, a
doctors certificate is required if such a passenger needs to fly to cover the airline’s
responsibility. The emergency procedures regarding fastening of seats belts for the expectant
mother is demonstrated by the cabin crew to her. She is also advised to deplane last.

 Mother with infant

Ans. They are usually seated on the carrycot seats. The carrycot/ bassinet should be placed soon
after take-off & removed when the aircraft starts its decent to the destination.
The infant should be on the mothers lap during take-off & landing. They should also be advised
to feed the infant at this time & put cotton in the infants ear to prevent pressure distress.
Extra amenities like napkins, disposable diapers, feeding bottles (when required), baby food
should be offered.
Just before the meal service commences, the mother should be asked when she could like her
meal. More often than not, they eat later when the cabin crew can look after the infant while
they eat. In such cases their choice of meal should be kept separate.

 Deportee
Ans. A person with invalid immigration documents or one who is being sent back to his country
of origin because of some legal/security matters is a deportee. Often in the latter he/she is
accompanied by extra security. They are boarded last & deplaned last. The senior cabin crew for
that zone handles all the paperwork. These passengers are usually seated near the galley area,
where the cabin crew can observe them in flight. They are not permitted to deplane at transit
halts.

 Wheel Chair passenger

Ans. Few passengers need that extra attention as they are physically handicapped
(paraplegic/quadriplegic) or are suffering from or recovering from a serious illness. In such
cases:
The passenger is boarded first & deplaned last. Often classified as a ‘’wheelchair’ passenger on
the PIL (passenger information list), he/she is handed over to crew in whose zone he/she is
seated.
Seriously ill passengers are often accompanied by a relative or a medical personnel like a doctor
or a nurse.
 They are seated close to the toilet. Many airlines have a specially designed ‘handicap toilet’ one
that is designed with extra amenities to help such passengers.
Their diet should be checked as soon as possible as very often they have a special diet uplifted
that has to be served to them before the other passengers in the zone.
They should be given full assistance throughout the flight till they deplane from the aircraft.

Ques 6. Explain Aviation Terms: (PASS)

 Child fare – A passenger who has reached his or her second birthday but has yet to reach his or
her first twelfth birthday.

 Scheduled Flight – Certified aircraft flown for revenue, which is not in the airline schedule.

 May Day – International radio distress call (from the French, m’aidez- help me). It signifies
imminent danger to life requiring immediate assistance.

 Baggage allowance – The per person, amount of baggage by total weight or the number of
pieces of volume that will be transported free of charge

 Wind shear – A change in wind direction or wind speed or both, in short distance resulting in a
tearing or shearing effect. It can exist in vertical, horizontal or both directions.

 Dog House – A small cupboard, placed on the floor of the aircraft on casters, usually behind the
row of seats in every zone/section of the plane. Used for storage purposes.

 Chocks – A wedge-like construction placed in front of the wheels to prevent aircraft moment on
ground.

Ques - 7 (a) Analyze the below mentioned Emergency Equipment: (Merit)

Name of the Used in what kind of emergency

emergency
equipment
Smoke Hood

Oxygen Bottle

Fire axe

Asbestos
Gloves

Fire
Extinguisher

Door barrier
strap

Mega Phone

ELT

7 (b) Abbreviations: (Merit)

ATA:

DGCA:

ICAO:

ATF:

RWY:

APU:
JNML:

MOML:

HNML:

BBML:

DBML:

Ques. 7 (c) Give the timings for all the Major and Minor meal services? (Merit)

Ques – 8 (a). Define Decompression? What are the types of Decompression and what is the
procedure to be followed by the Cabin crew to handle during decompression and post
decompression? (DISTINCTION)
Ans

8 (b) What are the different cuisines of the world - region wise? (East and South East cuisine,
South Asian cuisine, American cuisine and Mexican cuisine) (DISTINCTION)
Ans
8 (c) Do a case study of any actual mishap of an air crash. Your concluding statements should
give your own opinion as a result of the research conducted by you.
(DISTINCTION)
Ans