It’s your Day One
A book of things to help make it awesome
Table of Contents
1 It’s Always Day One – A message from the team.
2 Safety First – Safety does not happen by chance, it’s a choice
that we intentionally make each day and with each delivery.
We always start meetings with a safety tip, so let’s begin
here.
3 Delivering Smiles – Tips for working together as a team.
4 Learn the Lingo – Amazonians have their own peculiar
language so we’ve got a resource to have you up and running
in no time.
5 Manage Your Time & Flexibility – Here’s how to use your
convenient options to manage your work and personal time.
6 Perks & Additional Support – Check out our industry-
leading benefits and all the ways we’re here for you.
7 Focus on Feedback – How you can share feedback.
8 Stay Connected – You are supported by a whole community
– here’s how to stay connected and contribute.
DA
I
es
It’s Always Day One
Here at Amazon we work hard, have fun, and make history. We’re so glad
to have you join the team where you will play an important role in
delighting customers. Starting on Day One, you’ll get all the necessary
training and information to perform your job and stay safe while doing it.
We say ‘it’s always Day One’ because there will always be something to
learn, new skills to develop, and new ways to grow as an Amazonian.
If you have any questions, ideas, or feedback, chat with any manager, site
Human Resources (HR), or call the Employee Resource Center (ERC). We’re
all here for you – and we’re always looking at new ways to give you a
great experience.
Safety First
Safety begins with each of us, and we all have a shared responsibility to create a safe work
environment. If you see something, say something. There’s nothing more important than
taking care of each other and improving safety together.
Follow all safety protocols
When you’re on site, you’ll follow our safety measures
at all times. This includes using pedestrian walkways in
the parking lot, reading and following safety signage
around the site, and using cleaning supplies and hand
sanitizer at your work stations to promote good
hygiene.
The health and safety of our associates, families, and
communities means the world to us, so it’s important
to continue safety efforts at home.
Focus on the 5 ’s
It’s important to keep our workplaces clean to avoid
hazards that cause slips, trips, and falls. We use the 5
S’s to help us keep clean.
Sort – remove any clutter and only keep items in an
area that are needed.
Set in Order – use 5S tape to label where items go
and return items where they belong.
Shine – wipe away dust, clean up spills, and sanitize
your station.
Standardize – help create and follow standard
methods for maintaining workplace organization.
Sustain – monitor and respectfully show each other
how to correct any unsafe behavior.
Safety Tip
Gloves should be worn when handling wooden pallets, and high-visibility
vests should be worn whenever you’re within the trailer yard or PIT lanes.
Safety First Hair Tie
Face
Covering
Follow the dress code Vest
It’s part of our safety culture! Our dress
code includes wearing personal protective
equipment (PPE) like vests, eyewear, face Badge
coverings (as mandated by your site or Secure
local authorities), and gloves. Jewelry
With lots of moving equipment, we want
to avoid loose clothing and apparel to
minimize interaction between us and the
equipment. This means tying back hair Enclosed
past the shoulders, wearing fitted Shoes
clothing, fully enclosed shoes, lanyards
with a break-away clasp, and jewelry that
doesn’t hang, and making sure your
badge is always visible and worn between
the waist and shoulder.
Know when to use the two
types of stretching
Dynamic stretching is a muscle stretch that is
meant to get the body warmed up, like when
you do arm circles or lunges.
Static stretching is when you stretch the muscle
to its full length and hold it, like when you do a
triceps or hamstring stretch. It is best to use this
type of stretch throughout the workday when
the body is already warmed up.
Safety Tip
If you’re unsure of the PPE requirements or can’t find the correct
PPE for a particular task, ask your manager for assistance.
Safety First
Visit our mobile Wellness Center or
AMCARE, where you can receive proactive
education and coaching on how to to keep
your body healthy and safe while working.
Our staff can also provide first aid care for
work-related injuries. Remember to stay at
home if you’re feeling sick before work
begins.
Report any suspicious activity to the
security team located at the main
entrance and fill out an incident report.
Stay safe in parking lots by obeying signs
and speed limits and staying alert when
walking or driving. Don’t text or talk on the
phone, and always use safe walking paths.
Safety Tip
Pause at the end of aisles, look both ways, and announce,
"CORNER" before proceeding.
Delivering Smiles
As Earth’s most customer-centric company, every item that passes through our sites gives
us a unique opportunity to work together as a team. From receive to ship, it’s important
that every process path is operating with not only the customer in mind, but the entire
team who helps bring the fulfillment process to life.
Our fulfillment process
You never know when an order could save the day
What you’re fulfilling could be a wedding dress in As you work, please flag
time for a ceremony, a new Amazon device for a any barriers so we can
family to connect to each other with, or essential remove them and give
items that make someone feel like they received a you the support you
care package. By focusing on safety and quality, we need to perform at your
all have the power to change someone’s day for the best.
better - whether that’s your teammate working in
pack or the customer.
Learn the P
P
I
Lingo! S T A
I E
D A R D W O R
C
F T E
E D P M O T E
Throughout your training, you will E E W I P
see and hear words and phrases D F I
that are peculiar to the Amazon E E
culture. Before you get started, we A C E C
want to introduce you to these C P T T E
terms so you can understand our T F
peculiar ways. E
O
W
CPT (Critical Pull Time)
You’ll often hear peers speak
about ‘making CPT.’ A CPT is the
Bin/Container Etiquette
time when an outbound truck’s
Defect
Being neat and tidy during our
doors close, the last possible time Remember the image of how a operations is important to quality
to get a customer’s package package is processed through the because it ensures that items stay
loaded onto that track to ensure fulfillment center? A defect is in good condition from ‘receive’
we fulfill the customer promise. best described as a mistake that to the customer. Overstuffed
Here at Amazon, we obsess about was made during one or more of containers or bins can become
our customers, both internal and those process steps that could unsafe and damage the product.
external! CPT is a busy time, but cause that item to become Whenever you’re stacking a cage
also a time when all departments temporarily unsellable to a or touching a bin, try to think of
come together to safely ensure customer; for example, the next person in the operation
that all our customers packages processing an item as ‘blue’ socks process and leave it better than
are delivered. instead of ‘red’ socks. To best you found it.
avoid defects, you can check to
One Piece Flow see that the item you’re Peak
processing matches what’s in
This means that in every process Peak occurs in the fourth quarter
your hand. You’ll often hear this
(receive, stow, pick, sort, pack, of each calendar year. This is the
matching process referred to as
ship) only one item should be time from Thanksgiving through
‘Physical Virtual Match.’
handled and only one barcode Christmas when we all work
(item, bin, container, pallet, cart, together to ensure everyone’s
package) should be scanned at a
Feedback
holiday needs are met! It is a busy
time. We have a standard way of time of year, but it is truly the
communicating when most fun time of year as well.
Standard Work Amazonians are meeting or You might hear that an
exceeding expectations, as well Amazonian’s tenure is not just
For any process you’re trained in,
as if they’re not meeting measured in years but in the
you’ll be shown how to perform
expectations. For quality number of Peaks completed.
the process following certain
feedback, we often use the term
steps in a specific order that,
‘DPMO’ to inform our associates
when combined, make up the
if they’re creating defects or
standard work for that process.
making errors. While we all make
Every role also has standard work
mistakes, it’s important to take
to follow which includes
the feedback, ask questions if
checklists for what should be
you’re unsure how you made a
completed on an hourly, daily, or
mistake, and learn how to
weekly basis.
improve.
Manage Your Time & Flexibility
Visit Amazon A to Z
This is your one-stop shop for news,
tools, and resources. You can access A to
Z at your site using the available kiosks.
To download the app, search for ‘A to Z’
in the Apple App Store or Google Play
Store. Once you’ve downloaded, enable
push notifications to receive important
announcements.
✓ See any Mandatory Extra
Time (MET) underway during
peak times
✓ Sign up for Voluntary Extra
Time (VET) or Voluntary Time
Off (VTO) shifts
✓ Request time off
✓ View your paycheck
✓ See perks and discounts
✓ Receive company and site-
specific news and
notifications
is the standard overtime day for MET s.
Use the app In this case, Thursday is the th day of the
work week, so MET day is Thursday.
to check your
schedule
Here’s how to read it:
This signi es days of the This digit number signi es
week worked. For example: Start of Shift (SOS) time.
DA Days, Sun Wed In this case, SOS is : am
Manage Your Time & Flexibility
Take advantage of your flexible time-off options
✓ Paid Time Off (PTO) ✓ Unpaid Time (UPT)
Amazon offers PTO to regular All regular employees receive UPT on
employees including vacation time, paid the first of each quarter up to a
personal time, holiday pay, jury & maximum amount dependent upon
witness duty, and bereavement. View your employee status type.
your available hours on A to Z.
Perks & Additional Support
The perks of being an Amazonian don’t stop at working with great people to deliver a
world-class experience for customers. On top of our competitive wage, we offer a full
range of industry-leading benefits to regular, full-time U.S. employees and eligible family
members, including domestic partners and children — starting on Day One.
Some of the benefits you can take advantage of:
✓ Comprehensive healthcare with a ✓ Up to 20 weeks paid parental leave with
medical and prescription drug plan, a flexible Ramp Back and Leave Share
dental, vision, and onsite flu shots program that allows employees to share
paid leave with a spouse or partner
✓ Online resources for parents whose
children struggle with developmental ✓ Resources for Living, a free counseling
disabilities, as well as help to find child and referral service available 24/7 at 1-
and elder care referrals and assistance 833-721-2323 (U.S.). You can also visit
ResourcesForLiving.com/Amazon.
✓ Adoption assistance for qualified
domestic and international adoption ✓ Company-paid basic life and accidental
expenses, including attorney fees, court death & dismemberment (AD&D)
costs, and travel insurance, with the option to enroll
coverage for dependents
✓ 401(k) savings plan with 50% match
✓ Company-paid short-term and
✓ Financial counseling, estate planning, long-term disability
and other services in the event of a
life-threatening illness or death ✓ Supplemental Life and AD&D
✓ Discounts on Amazon purchases
Perks & Additional Support
Career Choice Program
For associates reaching the one-year mark, we offer our innovative Career
Choice Program, which pre-pays 95% of tuition for courses in high-demand fields.
You can upskill in a variety of fields including transportation, healthcare,
mechanical and skilled trades, and IT/Computer Science.
Learn more at
Employee Resource Center (ERC)
You can call the Employee Resource
Center (ERC) at (888) 892-7210 at any
time to get help with benefits questions,
a medical accommodation, and
employment verification.
Focus on Feedback
As Amazonians, we’re all leaders. Everyone is empowered to improve, and be
responsible for, the well-being of their teams. That’s why we establish measurable
objectives to track progress, and hold ourselves accountable to meet these goals.
For you – that also means that if you see something, don’t just walk by.
You’re the one who knows your job best – and we need you to speak up and share
your feedback when you see a way to improve a process, uncover a fun idea to
celebrate our site, or if you need to flag a potential safety issue.
You can directly provide feedback by talking to
your manager or to Human Resources
✓ Process Assistant (PA)
You will see your PA every single day!
They are the right-hand assistant to
your direct manager, and oftentimes
started as a T1 associate just like you!
✓ Area Manager (AM)
Your direct manager in charge of your
specific department. Please escalate
any concerns or barriers to your AM.
✓ Operations Manager (OM)
The manager in charge of not just a
specific department, but also ensures
that all departments on a specific shift
are working well together.
✓ Senior Operations Manager
Senior leader for Outbound/
Inbound/ICQA.
✓ General Manager/ Site Lead
Leader in charge of the building.
Focus on Feedback
Some other ways you can provide feedback
You have the best ideas, and as a team we can use your unique point of
view to make Amazon an even better place to work and to deliver more
safely and more efficiently for customers. Keep the feedback coming!
Connections Voice of the Associate (VOA)
Answer daily Connections questions Ask questions or share your
on your scanner or workstation thoughts on the VOA board, located
screen so we can make changes in in your building.
important areas like safety, how we
work together, and your experience.
Surveys Employee Resource Center
Be on the lookout for surveys about Call the Employee Resource Center (ERC),
new initiative and rollouts. available 24/7 at (888) 892-7210.
Stay Connected
Find out what’s going on here at our site
and across our network:
Visit Amazon A to Z
Download the Amazon A to Z mobile
app and enable push notifications to
receive news and notifications. You
can also access A to Z on a computer
at your site – just ask a manager
where a kiosk is located.
Connect on Social
Follow @AmazonVestLife on
Instagram and share your experience
by tagging #deliveringsmiles and
#amazonfulfillment for a chance
to be featured.
Read the Blog
Visit the Day One Blog:
blog.aboutamazon.com.
Onsite Announcements
Keep an eye out for weekly
inSTALLments, weekly inSITES
messages from your GM, posters,
and other site announcements.
Thank You!
Congratulations on your first of many ‘Day Ones’!
