OPERATIONS MANAGEMENT (TQM) FOR PA LEARNING MODULE

Program: Bachelor of Public Administration Topic: An overview on of the Human Behavior in

Organization

Course: Bachelor of Public Administration Instructor: Neriza C. Dela Rosa, MBM LPT
Code BPAM07 Module #: 1 Week #: 1-2 # of Pages: 5

I. Preliminaries
Introduction to the People exhibit certain behavior in and out of organizations. The realization of individual, group or
Module Objective organizational goals will depend on the human factor specifically human behavior. The goal of OB are to
explain, predict and control behavior.
OB is not an instant invention of man. Instead. It is a product of several stages of inquiry into how people
behave and how they can be managed to be more productive.

If the organization is expected to survive, it is actions must be in consonance with ethical behavior.

Assessment/
Section Topics Learning Outcomes Evaluation Modality
An overview on of the Human 1. Define Human Behavior  Research Work Synchronous
Behavior in Organization 2. Define Organizational Behavior  Case Study Asynchronous
3. Determine the benefits of studying  Exercises
Organizational Behavior (OB)
4.Ethics and Organizational Behavior

II. Instructions
KEYWORDS AND CONCEPTS

Human Behavior in Organization-refers to the physical actions of a person that can be seen or heard.

What is Human Behavior?

• Human Behavior refers to the physical actions of a person that can be seen or heard. • It is exhibited with thoughts, feelings,
emotions and sentiments. • It can be similar or different when he is in or out of organizations.

What is Organizational Behavior?

• The study of human behavior in organization, of the interaction between individuals and the organization, and of the organization
itself.

TANAUAN CITY COLLEGE BPAM07/MODULE NUMBER 1 *HUMAN BEHAVIOR IN ORGANIZATION

 The Goals of OB

• To explain/understand behavior;
- OB needs to systematically describe how people behave under a variety of conditions, and understand why people
behave as they do.
• To predict behavior; and
• To control behavior.

The elements of OB
• People
• Structure
• Technology
• Environment

The benefits of studying OB:

1. Development of people skills;

2. Personal growth;
3. Enhancement of organizational and individual effectiveness; and
4. Sharpening and refinement of common sense.

Development of people skills:

Two types of skills that a person will need to succeed in his chosen career:

1. The skill in doing his work; and

2. The skill in relating with people

Personal Growth

• It makes a person highly competitive in the workplace.

• A person who strives to know himself better is entering the realm of intrapersonal intelligence.

Enhancement of Organizational and Individual Effectiveness

Effectiveness is a major attribute of successful organizations, as well as individuals. When the right decisions are made,
effectiveness follows.

Sharpening and Refinement of Common Sense

People differ in the degree of common sense they possess.

History of Organizational Behavior

• The Human relations approach

a) The Scientific Management Approach
b) b) The Human Relations Approach

• The Personality theories

a) Freud’s model
b) b) The Behaviorist approach
c) c) The humanist approach

Frederick W. Taylor

• The Father of Scientific Management

• He used scientific analysis and experiment to increase worker output.
• Taylor did it by regarding individuals as equivalent of machine parts and assigned them specific repetitive tasks.

Elton Mayo

• Hawthorne studies in 1920

• Determine what effect hours of work, periods of rests and lighting might have on worker fatigue and productivity.
• Mayo concluded that social interaction is a factor for increased productivity.

Sigmund Freud

TANAUAN CITY COLLEGE BPAM07/MODULE NUMBER 1 *HUMAN BEHAVIOR IN ORGANIZATION

 • Freud believed that irrational motives make up the hidden subconscious mind, which determines the major part of people’s
behavior.

John Broadus (J.B) Watson

• Formulated the theory of learned behavior.

• This theory indicates that a person can be trained to behave according to the wish of the trainer.

Burrhus Frederic (B.F) Skinner

• Theory of behavior modification

• He concluded that when people receive a positive stimulus like money or praise for what they have done, they will tend to repeat
their behavior. When they are ignored and receive no response to the action, they will not be inclined to repeat it.

Carl Rogers

• Focused on the person as an individual instead of adhering to a rigid methodology.

• He believes that people should acquire their own values and attitudes rather than be committed to a fixed set of prescribed
goals.
• The more self-directed and aware people are, the better they are able to develop their own individual values and adapt to a
changing environment.

Fritz Perls

• Gestalt Psychology
• The person is seen as being plagued by numerous split, or conflicting desires and needs, which dissipate energy and interfere
with that person’s ability to achieve his potential.
• Its objective is to integrate conflicting needs into an organized whole, in which all parts of a person work together towards
growth and development.

WHAT IS ETHICS?

Ethics refers to the set of moral choices a person makes based on what he or she ought to do.

WHAT IS ORGANIZATIONAL ETHICS?

• These are moral principles that define right or wrong behavior in organizations.

What is Ethical Behavior?

• Ethical behavior refers to the behavior that is accepted as morally “good” and “right” as opposed to “bad” and “wrong”.

CONSTITUTES RIGHT AND WRONG BEHAVIOR IN ORGANIZATION

• THE PUBLIC
• INTEREST GROUPS
• ORGANIZATIONS
• THE INDIVIDUAL’S PERSONAL MORALS AND VALUES

ETHICAL ISSUES

• CONFLICT OF INTEREST e.g. Purchasing Officer

• FAIRNESS AND HONESTY e.g. Traffic enforcer
• COMMUNICATION e.g. product offering
• RELATIONSHIPS WITHIN THE ORGANIZATION e.g. supervisor vs. employee credit of work

III. Viable and vibrant Activities

TANAUAN CITY COLLEGE BPAM07/MODULE NUMBER 1 *HUMAN BEHAVIOR IN ORGANIZATION
 Activity Number 1:

1. Prepare a two page report on the contribution of Abraham Maslow to HBO.

Activity Number 2:Case Study

State University Board of Regents: What Am I Living For?

Mr. Francisco Bundoc is a successful businessman who operates a chain of restaurant in Central Luzon. He resides in the capital
city of his province and is the current president of the local chapter of civic organization. He has been recently appointed member
of the board of regents of a state university representing the community as prominent citizen. The university has campuses in
various towns of the province where he lives.

In the meetings held monthly by the board of regents, Mr. Bundoc acted as the champion of the students' cause. When the
university president, Dr. H.C. Agao, proposed an increase in tuition, Mr. Bundoc opposed it, even tried to personally convince the
other members of the board to do the same. The proposal was rejected by a majority vote.

Not accustomed to accepting defeat, Dr. Agao devised a way to make Mr. Bundoc submit to his wishes. He befriended the wife of
Mr. Bundoc and insinuated to her that she can do business with the university through catering services. Mrs. Bundoc agreed and
soon she became the sole food caterer to most of the meetings and parties held at the university. The arrangement proved to be
a lucrative source of income for Mrs. Bundoc.

Every time that she had the opportunity, she told her husband the importance of maintaining good relationship with Dr. Agao.

Soon, Mr. Bundoc's stand as opposition in the board softened. He became more accommodating to the proposals presented by
Dr. Agao.

Question: Is there anything wrong with the actions of the three personalities in this case? Elaborate your answer.

***Note: Your ouputs will be graded base upon the presented rubrics

IV. Opportunity to reflect and articulate students’ acquired knowledge.

Criteria for Evaluation

Organization 40%
Subject Knowledge 40%
Mechanics ( grammatical or spelling errors) 10%
Completeness 10%
TOTAL 100%

Summary and Reflection

V. Textbooks and other References

1.Human Behavior in Organization; Roberto G. Medina, Ph.D.; Rex Book Store

2. https://mpra.ub.uni-muenchen.de/72393/1/MPRA_paper_72393.pdf

TANAUAN CITY COLLEGE BPAM07/MODULE NUMBER 1 *HUMAN BEHAVIOR IN ORGANIZATION