Nature, Process and Types of Communication
Nature, Process and Types of Communication
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NATURE, PROCESS AND TYPES
OF COMMUNICATION
1.1 MEANING OF COMMUNICATION
The word communication has been derived from the Latin ‘Communicare, which means “to share”.
Communication may, therefore, be defined as the process of sharing (exchanging) information,
ideas, thoughts, feelings and emotions between two or more persons.
Noise
Channel Feedback
Sender : Sender is the person who initiates the process of communication. The sender may
1.
be a speaker, a writer, an actor, a painter, etc.
Encoding : The process of converting the message into words, symbols, pictures, etc. is called
2.
encoding
Message : Message means whatever is to be communicated. It is the heart of communication
3.
process
Channel : The medium through which the message is sent is called channel. It may be a speech,
4.
a letter, an e-mail, SMS, gesture, sound, etc.
Receiver : The person to whom the message is sent is the receiver. The receiver may be a
5.
listener, a reader or a viewer.
Feed back : The reaction or response to the message is called feedback
6.
Noise : Any disturbance, hurdle or barrier to communication is the notice
7.
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4 Part I : COMMUNICATION
COMMUNICATION
Subordinate
6 Part I : COMMUNICATION
CIRCUIT NETWORK : When two employees at the same level of authority communicate
2.
with each other, it is a circuit network.
Feedback Message
CHAIN NETWORK : In this network, communication flows through the chain of command.
3.
The message flows from the chief executive downward to different levels of employees. In
the following, diagram A gives command to B, C, D, E, F and G working at different levels
in the hierarchy. In chain network
B E
C F
D G
Communication gets delayed as it has to pass through several layers. Communication may
be distorted due to filtering at various levels.
WHEEL : In this network, a single authority gives orders and instructions to all the em-
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ployees around him. They also report directly to him. This network may be efficient for a
small organization provided the central authority is competent. But in a large organization
all decisions cannot be taken by one person.
B C
G A D
F E