Elgato Thunderbolt 2 Dock Web Manual User's Guide
Elgato Thunderbolt 2 Dock Web Manual User's Guide
WAVE Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3 port using an adapter from Apple
KEY LIGHT & MULTI MOUNT What ports does Elgato Thunderbolt™ 2 Dock have?
GREEN SCREEN Install the Thunderbolt™ 2 Dock Utility to use the Apple SuperDrive DVD drive
DOCK How does the Elgato Thunderbolt™ 2 Dock compare to the original Elgato Thunderbolt™ Dock?
Elgato Thunderbolt 2 Dock Does Elgato Thunderbolt™ 2 Dock support computers equipped with Thunderbolt™ 2?
Elgato Thunderbolt 3 Dock Does Elgato Thunderbolt™ 2 Dock have an HDMI port?
How do I use the Elgato Thunderbolt™ 2 Dock with Windows 8.1, or via Boot Camp?
Can I boot my Mac using an USB drive connected to Elgato Thunderbolt™ 2 Dock?
Can devices connected to Elgato Thunderbolt™ 2 Dock communicate with each other?
How can Elgato Thunderbolt™ 2 Dock send audio to the HDMI output and headphone jack at the same
time?
Can I use an iPhone headset from Apple with Elgato Thunderbolt™ 2 Dock?
What should I do if Elgato Thunderbolt™ 2 Dock won't make an Ethernet connection? Help
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Elgato Thunderbolt 2 Dock - End of Life (EOL) Announcement
CAPTURE
STREAM DECK After providing extra connectivity and convenience for almost 4 years, Elgato Thunderbolt 2 Dock has reached End
of Life.
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What does this mean for Elgato Thunderbolt 2 Dock owners?
KEY LIGHT & MULTI MOUNT
DOCK End of Life means that we are no longer manufacturing Elgato Thunderbolt 2 Dock. While the product may still be
available for purchase at some retail destinations today, once it is sold out, it is gone for good.
ELGATO THUNDERBOLT DOCK
ELGATO THUNDERBOLT 2 I own a Elgato Thunderbolt 2 Dock, can I still get support if I have questions or issues?
DOCK
Elgato Thunderbolt 2 Dock - Elgato Thunderbolt 2 Dock will continue to be supported by our tech support team via phone, email, and social
End of Life (EOL) media. If you have questions or issues, please don’t hesitate to contact us to receive assistance.
Announcement
Elgato Thunderbolt™ 2 Dock What if my Elgato Thunderbolt 2 Dock needs an exchange?
and dual display support
How do I install the We still have very limited replacement units available if the need arises for an exchange. If your product is under
Thunderbolt™ 2 Dock Utility? warranty, then please contact Elgato Support if you need assistance.
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Elgato Thunderbolt™ 2 Dock and dual display support
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The number of displays you can use with Elgato Thunderbolt™ 2 Dock depends on the power of your computer’s
STREAM DECK graphics system, the type of displays you’re trying to use, and whether you're using a Mac or PC.
WAVE
The following is an exhaustive listing of how you can use up to two monitors with Elgato Thunderbolt™ 2 Dock in
KEY LIGHT & MULTI MOUNT various configurations.
GREEN SCREEN To check to see if your Mac can support two monitors via Thunderbolt™, see Apple Technote
http://support.apple.com/kb/ht5219#18
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ELGATO THUNDERBOLT DOCK See the end of this article for a more technical explanation of why such limitations exist.
ELGATO THUNDERBOLT 2
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The Only Monitor is a DisplayPort Monitor
Elgato Thunderbolt 2 Dock -
End of Life (EOL)
Announcement
Mac:
Elgato Thunderbolt™ 2
Dock and dual display You can use one DisplayPort monitor with the Elgato Thunderbolt™ 2 Dock, by connecting it to the Thunderbolt™
support port.
This will work as long as no other monitor is connected to the HDMI port - if an HDMI monitor is connected, it will
Install the Thunderbolt™ 2
take precedence over the DisplayPort monitor, and the DisplayPort monitor will not work.
Dock Utility to use the Apple
SuperDrive DVD drive
How does the Elgato
Thunderbolt™ 2 Dock compare The Only Monitor is a HDMI Monitor
to the original Elgato
Thunderbolt™ Dock?
How do I use the Elgato When using a powerful enough PC that has two Thunderbolt™ ports, you can connect an HDMI display and an
Thunderbolt™ 2 Dock with Apple Thunderbolt Display to Elgato Thunderbolt™ 2 Dock at the same time.
Windows 8.1, or via Boot
Camp? Please Note:
How do I select the HDMI When using a PC, you can’t connect an HDMI display and DisplayPort display to Elgato Thunderbolt™ 2 Dock at
audio output of Elgato the same time. Only one monitor will work.
Thunderbolt™ 2 Dock?
ELGATO THUNDERBOLT 3
Other combinations using various standards also won't work.
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Simply put, you can't use a DisplayPort and HDMI connection at the same time - only one will work.
ELGATO THUNDERBOLT 3
MINI DOCK
ELGATO THUNDERBOLT 3
DOCK UTILITY Mac:
CUSTOMER SERVICE You can connect an HDMI display, and then connect the Elgato Thunderbolt™ 2 Dock to another Elgato
Thunderbolt™ 2 Dock via a Thunderbolt™ cable.
Then, the second Elgato Thunderbolt™ 2 Dock can connect to a display via Thunderbolt™, HDMI or DisplayPort.
PC:
When using a powerful enough PC that has two Thunderbolt™ ports, you can connect an HDMI display, and then
connect Elgato Thunderbolt™ 2 Dock to another Elgato Thunderbolt™ 2 Dock via a Thunderbolt™ cable.
Then, the second Elgato Thunderbolt™ 2 Dock can connect to a display via Thunderbolt™, HDMI or DisplayPort.
Please Note:
On PC motherboards, only the boards with two Thunderbolt™ ports provide each port with two display signals. In
that setup, you would run one Thunderbolt™ cable from your PC to Elgato Thunderbolt™ 2 Dock, but it would be
carrying two display signals.
Mac:
The Thunderbolt™ signal from a Mac has up to two display signals in it. Therefore, no more than two monitors
can be connected to Elgato Thunderbolt™ 2 Dock at the same time.
PC:
The Thunderbolt™ signal from a PC usually only has one display signal in it.
The exception is a PC that has two Thunderbolt™ ports. Only PC motherboards with two Thunderbolt™ ports
provide each port with two display signals. In that setup, you would run one Thunderbolt™ cable from your PC to
Elgato Thunderbolt™ 2 Dock, but it would be carrying two display signals.
No more than two monitors can be connected to Elgato Thunderbolt™ 2 Dock at the same time.
Exceptional Cases
1) DisplayPort monitors will not function if connected to the Thunderbolt™ port of an Apple Thunderbolt Display.
See Apple Technote http://support.apple.com/kb/ht5219#20
There can be up to two DisplayPort signals available on the Thunderbolt™ bus, depending on the Mac or PC.
When the DisplayPort signals come from the computer over Thunderbolt™, and travel into the Elgato
Thunderbolt™ 2 Dock, one of them is demultiplexed. That DisplayPort signal is ready to be used.
The demultiplexed DisplayPort signal is translated by the Elgato Thunderbolt™ 2 Dock into HDMI. That leaves one
DisplayPort signal still multiplexed in the Thunderbolt™ signal, for later use in the Thunderbolt™ chain.
That second DisplayPort signal can only be demultiplexed by another Thunderbolt™ device, like the Apple
Thunderbolt Display, or by another Elgato Thunderbolt™ 2 Dock.
If you connect a DisplayPort monitor to the Thunderbolt™ connection when the HDMI port is in use, the
DisplayPort monitor will not light up. In this case, only Thunderbolt™ signaling is available at the Thunderbolt™
connection, which the DisplayPort monitor does not understand.
When you try to connect two non-Thunderbolt™ monitors to the Elgato Thunderbolt™ 2 Dock, you can either get a
signal over the HDMI port, or via DisplayPort, but not both at the same time.
If you choose to use a HDMI device, then one multiplexed signal remains, associated with the Thunderbolt™ port,
available for Thunderbolt™ devices only.
If you choose DisplayPort (via the Thunderbolt™ port), then the Thunderbolt™ bus is terminated, when it comes to
display signals. The DisplayPort monitor will work, but the HDMI port will not.
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How do I install the Thunderbolt™ 2 Dock Utility?
CAPTURE
STREAM DECK The Elgato Thunderbolt™ 2 Dock can work as soon as you plug it into your Mac's Thunderbolt™ port, but to get
the best utilization of its features, you'll need to install the Elgato Thunderbolt™ Dock Utility from Elgato.
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KEY LIGHT & MULTI MOUNT
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How does the Elgato The Elgato Thunderbolt™ Dock Utility is a menu bar item which enables you to eject all the drives connected to
Thunderbolt™ 2 Dock compare your dock, so that you can safely unplug it.
to the original Elgato
Thunderbolt™ Dock?
Double click on the Elgato_Thunderbolt_Dock_Software_1.0.pkg to launch the Elgato Thunderbolt™ Dock Software
Installer.
Can Elgato Thunderbolt™ 2
Dock use 4K displays?
ELGATO THUNDERBOLT 3
DOCK
ELGATO THUNDERBOLT 3
MINI DOCK
ELGATO THUNDERBOLT 3
DOCK UTILITY
CUSTOMER SERVICE
The installation will take 3.4 MB on your computer. It will start as soon as you press the Install button.
The installer will copy and register the necessary files, which will take around a minute.
Once installed, you can access the Elgato Thunderbolt™ Dock Utility from the menu bar. Its icon is a lowercase
"e".
This menu will show three options at the top:
This appears when the Elgato Thunderbolt™ 2 Dock is not physically attached.
This appears when the Elgato Thunderbolt™ 2 Dock is fully attached and detected. If you select this option, the
drives attached to your Dock will be ejected. You can then physically unplug the dock from the computer.
This appears after the Elgato Thunderbolt™ 2 Dock and the equipment attached to it is unmounted. You can now
physically remove the Thunderbolt™ cable from your Mac.
If you select the Preferences... option then you will bring up the main window of the Elgato Thunderbolt™ Dock
Utility
Here you can elect to Launch Thunderbolt™ Dock Utility at Login.
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Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3 port using
CAPTURE
an adapter from Apple
STREAM DECK
WAVE Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3 port using an adapter from Apple:
GREEN SCREEN
Using this "Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter", you could connect a 2016 MacBook Pro to
DOCK Thunderbolt™ 2 Dock.
How does the Elgato Elgato Thunderbolt 2 Dock - End of Life (EOL) Elgato Thunderbolt 2 Dock - End of Life (EOL)
Thunderbolt™ 2 Dock compare Announcement Announcement
to the original Elgato
Thunderbolt™ Dock? Can Elgato Thunderbolt™ 2 Dock use 4K displays?
Can Elgato Thunderbolt™ 2 How do I install the Elgato Thunderbolt™ Dock Utility?
Dock use 4K displays?
Help
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What ports does Elgato Thunderbolt™ 2 Dock have?
CAPTURE
Elgato Thunderbolt™ 2 Dock has the following ports:
STREAM DECK
• 2x Thunderbolt™ 2 (20 Gb/s, bi-directional Input/Output)
WAVE
• 1x HDMI Output (up to 4096x2160 pixels resolution*, HDCP compliant)
KEY LIGHT & MULTI MOUNT • 1x RJ45 10/100/1000BASE-T Gigabit Ethernet
• 3x USB 3.0 (5 Gb/s, 1.5A, USB Battery Charging, 1.2 & UASP compliant)
GREEN SCREEN • 1x 3.5mm Audio Output (analog stereo, via built-in DAC and amplifier)
• 1x 3.5mm Microphone Input (mono, via built-in DAC)
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• 1x Power Input (DC 12V 5A)
ELGATO THUNDERBOLT DOCK
* HDMI output up to 4096x2160 at 24Hz, or 3840x2160 at 30Hz. Higher frame rates available over Thunderbolt™
ELGATO THUNDERBOLT 2 2 / Mini DisplayPort. Video output format and frame rate may be limited by host capabilities.
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Elgato Thunderbolt 2 Dock -
End of Life (EOL)
Announcement
These ports are located in the following places:
Elgato Thunderbolt™ 2 Dock
and dual display support
On The Back:
How do I install the
Thunderbolt™ 2 Dock Utility?
HOME
Install the Thunderbolt™ 2 Dock Utility to use the Apple
CAPTURE
SuperDrive DVD drive
STREAM DECK
WAVE The Elgato Thunderbolt Dock Software Installer will install the Elgato Thunderbolt kernel extension and the Elgato
Thunderbolt Dock Utility application.
KEY LIGHT & MULTI MOUNT
GREEN SCREEN The Elgato Thunderbolt kernel extension enables charging iPads, support for the Apple SuperDrive and the Apple
Keyboard.
DOCK
How do I install the Thunderbolt™ 2 Dock Utility?
ELGATO THUNDERBOLT DOCK
ELGATO THUNDERBOLT 2
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How does the Elgato Thunderbolt™ 2 Dock compare to the
CAPTURE
original Elgato Thunderbolt™ Dock?
STREAM DECK
WAVE The Elgato Thunderbolt™ 2 Dock and the original Elgato Thunderbolt™ Dock are similar, but there are some
important differences:
KEY LIGHT & MULTI MOUNT
GREEN SCREEN
The original Elgato Thunderbolt™ Dock cannot deal with 4K video in most circumstances.
What ports does Elgato
Thunderbolt™ 2 Dock have?
See this article for more about 4K video and Elgato Thunderbolt™ 2 Dock:
Install the Thunderbolt™ 2
Dock Utility to use the Apple Can Elgato Thunderbolt™ 2 Dock use 4K displays?
SuperDrive DVD drive
How does the Elgato
Thunderbolt™ 2 Dock
compare to the original Amplified Audio
Elgato Thunderbolt™ Dock?
Can I charge USB devices How do I install the Thunderbolt™ 2 Dock Utility? Does Elgato Thunderbolt™ 2 Dock have USB 3.0 ports?
using Elgato Thunderbolt™ 2
Elgato Thunderbolt™ 2 Dock and dual display support Can I connect two or more Elgato Thunderbolt™ 2 Docks
Dock?
to each other?
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Can Elgato Thunderbolt™ 2 Dock use 4K displays?
CAPTURE
STREAM DECK Yes, Elgato Thunderbolt™ 2 Dock supports 4K video and Ultra HD TVs, but the resolution and frame rate (Hz) will
depend on the interface and your computer.
WAVE
KEY LIGHT & MULTI MOUNT
DOCK
To get 4K 60Hz video, you will need a computer that supports it.
Help
Does Elgato Thunderbolt™ 2
Dock have an HDMI port? These include:
Does Elgato Thunderbolt™ 2 MacBook Pro (Retina, Late 2013 and later)
Dock have USB 3.0 ports? Mac Pro (Late 2013)
iMac (27-inch, Late 2013 and later)
How many Thunderbolt™ 2
ports does Elgato The Mac mini (Late 2014) does not support 4K 60Hz video.
Thunderbolt™ 2 Dock have?
To find out more about 4K support for Macs, please see this article at Apple:
Does Elgato Thunderbolt™ 2
Dock have a Gigabit Ethernet
http://support.apple.com/en-us/HT202856
port?
Does Elgato Thunderbolt™ 2 Video output format and frame rate may be limited by host capabilities.
Dock have a headphone port?
Does Elgato Thunderbolt™ 2
Dock have a microphone port?
Multiple Displays
Does Elgato Thunderbolt™ 2
Dock need a separate power
adapter?
Elgato Thunderbolt™ 2 Dock can only support multiple displays in certain ways.
Does Elgato Thunderbolt™ 2
Dock come with a
Thunderbolt™ cable? See this article for very important details about the limitations:
Where do I get Windows How many displays can be used with Elgato Thunderbolt™ 2 Dock?
drivers for Elgato
Thunderbolt™ 2 Dock?
Can I charge USB devices To find the specifications of the graphics card in your Mac, you can use the links below:
using Elgato Thunderbolt™ 2
Dock? http://www.everymac.com/ultimate-mac-lookup/
http://www.mactracker.ca/
Can I connect two or more
Elgato Thunderbolt™ 2 Docks
Also check the user manual of your display to see what resolutions and frequencies it supports.
to each other?
Can I connect Elgato Once you have connected the display to the HDMI port on the Elgato Thunderbolt™ 2 Dock, you can find out the
Thunderbolt™ 2 Dock to my frequencies and resolutions supported by your Mac and your display by going to System Preferences > Displays
computer using USB? window. To view all the resolutions supported by your Mac, press the Option key and then press the Scaled
option.
Can devices connected to
Elgato Thunderbolt™ 2 Dock
communicate with each other?
HOME
Does Elgato Thunderbolt™ 2 Dock support computers equipped
CAPTURE
with Thunderbolt™ 2?
STREAM DECK
Elgato Thunderbolt™ 2 Dock supports computers equipped with Thunderbolt™ 2 ports.
WAVE
KEY LIGHT & MULTI MOUNT It is also compatible with computers with Thunderbolt 1 ports, but you will not get Thunderbolt 2 transfer speeds
nor 4K video support.
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ELGATO THUNDERBOLT 2
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Thunderbolt™ 2 Dock can Can Elgato Thunderbolt™ 2 Dock use 4K displays? How do I install the Thunderbolt™ 2 Dock Utility?
connect to a Thunderbolt™ 3
How does the Elgato Thunderbolt™ 2 Dock compare Elgato Thunderbolt™ 2 Dock and dual display support
port using an adapter from
to the original Elgato Thunderbolt™ Dock?
Apple Does Elgato Thunderbolt™ 2 Dock have an HDMI port?
Install the Thunderbolt™ 2 Dock Utility to use the
What ports does Elgato Apple SuperDrive DVD drive Elgato Thunderbolt 2 Dock - End of Life (EOL)
Thunderbolt™ 2 Dock have? Announcement
What ports does Elgato Thunderbolt™ 2 Dock have?
Install the Thunderbolt™ 2 What ports does Elgato Thunderbolt™ 2 Dock have?
Dock Utility to use the Apple Thunderbolt™ 2 Dock can connect to a Thunderbolt™
SuperDrive DVD drive 3 port using an adapter from Apple
Help
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Does Elgato Thunderbolt™ 2 Dock have an HDMI port?
CAPTURE
Elgato Thunderbolt™ 2 Dock has one HDMI port.
STREAM DECK
1x HDMI 1.4 Output (up to 4096x2160 pixels resolution*, HDCP compliant)
WAVE
KEY LIGHT & MULTI MOUNT The built-in HDMI port can drive a display of your choice. Whether you’re looking for a professional-grade screen to
meet your standards of color reproduction, a non-glare model to cope with reflections in your office, or a display
GREEN SCREEN that trumps all others in size, supported resolutions up to 4096x2160 pixels* have you covered.
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* HDMI output up to 4096x2160 at 24Hz, or 3840x2160 at 30Hz. Higher frame rates available over Thunderbolt™
ELGATO THUNDERBOLT DOCK 2 / Mini DisplayPort. Video output format and frame rate may be limited by host capabilities.
ELGATO THUNDERBOLT 2
DOCK Please Note:
Elgato Thunderbolt 2 Dock - The resolutions and frequencies that can be used depend on both the graphics card in your Mac and the display
End of Life (EOL) itself.
Announcement
To find the specifications of the graphics card in your Mac, you can use the links below:
Elgato Thunderbolt™ 2 Dock
and dual display support
http://www.everymac.com/ultimate-mac-lookup/
How do I install the http://www.mactracker.ca/
Thunderbolt™ 2 Dock Utility?
Also check the user manual of your display to see what resolutions and frequencies it supports.
Thunderbolt™ 2 Dock can
connect to a Thunderbolt™ 3 Once you have connected the display to the HDMI port on the Elgato Thunderbolt™ 2 Dock, you can find out the
port using an adapter from
frequencies and resolutions supported by your Mac and your display by going to System Preferences > Displays
Apple
window. To view all the resolutions supported by your Mac, press the Option key and then press the Scaled
HOME
Does Elgato Thunderbolt™ 2 Dock have USB 3.0 ports?
CAPTURE
Elgato Thunderbolt™ 2 Dock has three USB 3.0 ports. Two are on the back, and one is on the front.
STREAM DECK
3x USB 3.0 (5 Gb/s, 1.5A, USB Battery Charging, 1.2 & UASP compliant)
WAVE
KEY LIGHT & MULTI MOUNT With three additional SuperSpeed USB 3.0 ports, your workspace remains organized even when you unplug your
notebook. Rest assured that your backup drive is there to provide safety in the background, and don’t keep re-
GREEN SCREEN plugging your peripherals in and out due to your computer’s limitations. Even better, an easily accessible USB port
on the front of Elgato Thunderbolt™ 2 Dock makes plugging in that client’s thumb drive a breeze, without the need
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to fiddle on the sides of your perfectly positioned notebook.
ELGATO THUNDERBOLT DOCK
You can use these fast USB 3.0 ports, even if your Mac only has standard USB 2.0 ports.
ELGATO THUNDERBOLT 2
DOCK
Does Elgato Thunderbolt™ 2 Dock have an HDMI How many Thunderbolt™ 2 ports does Elgato
Install the Thunderbolt™ 2
port? Thunderbolt™ 2 Dock have?
Dock Utility to use the Apple
SuperDrive DVD drive Does Elgato Thunderbolt™ 2 Dock support computers Using the Elgato Thunderbolt Dock Utility
equipped with Thunderbolt™ 2?
How does the Elgato Can I boot my Mac using an USB drive connected to
Thunderbolt™ 2 Dock compare Can Elgato Thunderbolt™ 2 Dock use 4K displays? Elgato Thunderbolt™ 2 Dock?
to the original Elgato
Thunderbolt™ Dock? How does the Elgato Thunderbolt™ 2 Dock compare Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3
to the original Elgato Thunderbolt™ Dock? port using an adapter from Apple
Can Elgato Thunderbolt™ 2
Install the Thunderbolt™ 2 Dock Utility to use the How do I install the Elgato Thunderbolt™ Dock Utility?
Dock use 4K displays?
Apple SuperDrive DVD drive
Does Elgato Thunderbolt™ 2
Dock support computers
equipped with Thunderbolt™
2?
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How many Thunderbolt™ 2 ports does Elgato Thunderbolt™ 2
CAPTURE
Dock have?
STREAM DECK
Elgato Thunderbolt™ 2 Dock has two Thunderbolt™ 2 ports.
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KEY LIGHT & MULTI MOUNT 2x Thunderbolt™ 2 (20 Gb/s, bi-directional Input/Output)
GREEN SCREEN Elgato Thunderbolt™ 2 Dock: one to connect to your computer, and one to extend the versatility of Thunderbolt™
even further. Connect high-speed peripherals such as the Elgato Thunderbolt™ Drive+ to take advantage of
DOCK
unmatched performance, add a Thunderbolt™ to FireWire adapter for compatibility with your legacy devices, or
ELGATO THUNDERBOLT DOCK connect an additional Thunderbolt™ display. You can even connect another Elgato Thunderbolt™ 2 Dock.
ELGATO THUNDERBOLT 2
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Announcement
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How does the Elgato How do I install the Elgato Thunderbolt™ Dock Utility?
Can Elgato Thunderbolt™ 2 Dock use 4K displays?
Thunderbolt™ 2 Dock compare
to the original Elgato How does the Elgato Thunderbolt™ 2 Dock compare
Thunderbolt™ Dock? to the original Elgato Thunderbolt™ Dock?
Help
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Does Elgato Thunderbolt™ 2 Dock have a Gigabit Ethernet port?
CAPTURE
Elgato Thunderbolt™ 2 Dock has one Gigabit Ethernet port.
STREAM DECK
1x RJ45 10/100/1000BASE-T Gigabit Ethernet
WAVE
KEY LIGHT & MULTI MOUNT Wired network connections are faster and more reliable than any Wi-Fi, and with Elgato Thunderbolt™ 2 Dock, you
can tap into the full performance of Gigabit Ethernet. Enjoy speedy connections to your servers, uninterrupted
GREEN SCREEN downloads from the internet and reliable file transfers with your co-workers – without an additional adapter
dangling awkwardly off the side of your notebook.
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What ports does Elgato Does Elgato Thunderbolt™ 2 Dock have USB 3.0 Elgato Thunderbolt™ 2 Dock and dual display support
Thunderbolt™ 2 Dock have? ports?
Does Elgato Thunderbolt™ 2 Dock need a separate
Does Elgato Thunderbolt™ 2 Dock have an HDMI power adapter?
Install the Thunderbolt™ 2
port?
Dock Utility to use the Apple Can I boot my Mac using an USB drive connected to
SuperDrive DVD drive Does Elgato Thunderbolt™ 2 Dock support computers Elgato Thunderbolt™ 2 Dock?
equipped with Thunderbolt™ 2?
How does the Elgato Elgato Thunderbolt 2 Dock - End of Life (EOL)
Thunderbolt™ 2 Dock compare Can Elgato Thunderbolt™ 2 Dock use 4K displays? Announcement
to the original Elgato
Thunderbolt™ Dock?
Help
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Does Elgato Thunderbolt™ 2 Dock have a headphone port?
CAPTURE
Elgato Thunderbolt™ 2 Dock has one headphone port.
STREAM DECK
1x 3.5mm Audio Output (analog stereo, via built-in DAC and amplifier)
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KEY LIGHT & MULTI MOUNT Even your headphones can stay connected with the built-in, front-facing stereo audio port of Elgato Thunderbolt™
2 Dock.
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ELGATO THUNDERBOLT 2
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Thunderbolt™ 2 Dock can Does Elgato Thunderbolt™ 2 Dock have a Gigabit Does Elgato Thunderbolt™ 2 Dock have a microphone
connect to a Thunderbolt™ 3 Ethernet port? port?
port using an adapter from
How many Thunderbolt™ 2 ports does Elgato How can Elgato Thunderbolt™ 2 Dock send audio to the
Apple
Thunderbolt™ 2 Dock have? HDMI output and headphone jack at the same time?
What ports does Elgato Does Elgato Thunderbolt™ 2 Dock have USB 3.0 Can I charge USB devices using Elgato Thunderbolt™ 2
Thunderbolt™ 2 Dock have? ports? Dock?
Install the Thunderbolt™ 2 Does Elgato Thunderbolt™ 2 Dock have an HDMI Does Elgato Thunderbolt™ 2 Dock need a separate
Dock Utility to use the Apple port? power adapter?
SuperDrive DVD drive
Does Elgato Thunderbolt™ 2 Dock support computers What ports does Elgato Thunderbolt™ 2 Dock have?
How does the Elgato equipped with Thunderbolt™ 2?
Thunderbolt™ 2 Dock compare
to the original Elgato
Thunderbolt™ Dock?
Help
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Does Elgato Thunderbolt™ 2 Dock have a microphone port?
CAPTURE
Elgato Thunderbolt™ 2 Dock has one microphone port.
STREAM DECK
1x 3.5mm Microphone Input (mono, via built-in DAC)
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KEY LIGHT & MULTI MOUNT An audio input port enables you to connect a high-quality microphone for crystal-clear conference calls or any other
project that benefits from having your voice heard.
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Thunderbolt™ 2 Dock can Does Elgato Thunderbolt™ 2 Dock have a headphone Does Elgato Thunderbolt™ 2 Dock need a separate
connect to a Thunderbolt™ 3 port? power adapter?
port using an adapter from
Does Elgato Thunderbolt™ 2 Dock have a Gigabit Does Elgato Thunderbolt™ 2 Dock have a headphone
Apple
Ethernet port? port?
What ports does Elgato How many Thunderbolt™ 2 ports does Elgato What ports does Elgato Thunderbolt™ 2 Dock have?
Thunderbolt™ 2 Dock have? Thunderbolt™ 2 Dock have?
Elgato Thunderbolt™ 2 Dock and dual display support
Install the Thunderbolt™ 2 Does Elgato Thunderbolt™ 2 Dock have USB 3.0
Dock Utility to use the Apple ports? Where do I get Windows drivers for Elgato
SuperDrive DVD drive Thunderbolt™ 2 Dock?
Does Elgato Thunderbolt™ 2 Dock have an HDMI
How does the Elgato port?
Thunderbolt™ 2 Dock compare
to the original Elgato
Thunderbolt™ Dock?
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Does Elgato Thunderbolt™ 2 Dock need a separate power
CAPTURE
adapter?
STREAM DECK
Yes, Elgato Thunderbolt™ 2 Dock is powered by a separate power adapter, which is included in the box.
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KEY LIGHT & MULTI MOUNT 1x Power Input (DC 12V 5A)
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Does Elgato Thunderbolt™ 2 Dock come with a Thunderbolt™
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cable?
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Elgato Thunderbolt™ 2 Dock comes with a Thunderbolt™ cable.
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ELGATO THUNDERBOLT 2
Have more questions? Submit a request
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Does Elgato Thunderbolt™ 2 Dock need a separate Elgato Thunderbolt™ 2 Dock and dual display support
How do I install the
power adapter?
Thunderbolt™ 2 Dock Utility? Can I use Elgato Thunderbolt™ 2 Dock to charge my
Does Elgato Thunderbolt™ 2 Dock have a microphone computer?
Thunderbolt™ 2 Dock can port?
connect to a Thunderbolt™ 3 Where do I get Windows drivers for Elgato
port using an adapter from Does Elgato Thunderbolt™ 2 Dock have a headphone Thunderbolt™ 2 Dock?
Apple port?
What ports does Elgato Thunderbolt™ 2 Dock have?
What ports does Elgato Does Elgato Thunderbolt™ 2 Dock have a Gigabit
Ethernet port? Can I charge USB devices using Elgato Thunderbolt™ 2
Thunderbolt™ 2 Dock have?
Dock?
How many Thunderbolt™ 2 ports does Elgato
Install the Thunderbolt™ 2
Thunderbolt™ 2 Dock have?
Dock Utility to use the Apple
SuperDrive DVD drive
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Where do I get Windows drivers for Elgato Thunderbolt™ 2 Dock?
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Windows drivers will be automatically installed once you connect Elgato Thunderbolt™ 2 Dock to your PC for the
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Elgato Thunderbolt™ 2 Dock supports Windows 8.1 or later.
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How do I use the Elgato Thunderbolt™ 2 Dock with Windows 8.1,
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or via Boot Camp?
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Elgato Thunderbolt™ 2 Dock can work with Windows 8.1 via Boot Camp.
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KEY LIGHT & MULTI MOUNT However, you will need to follow these steps to use the Elgato Thunderbolt™ 2 Dock or any other Thunderbolt™
devices:
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1) Shut down the computer.
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2) Plug or unplug the the Elgato Thunderbolt™ 2 Dock or any other Thunderbolt™ devices.
ELGATO THUNDERBOLT DOCK 3) Turn on the computer and boot to Windows via Boot Camp.
ELGATO THUNDERBOLT 2 See this article from Apple for more details:
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http://support.apple.com/kb/ht5219#27
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Thunderbolt™ 2 Dock compare
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Thunderbolt™ Dock? power adapter?
How do I install the Elgato Thunderbolt™ Dock Utility?
Can Elgato Thunderbolt™ 2 Does Elgato Thunderbolt™ 2 Dock have a microphone
port? Can I boot my Mac using an USB drive connected to
Dock use 4K displays?
Elgato Thunderbolt™ 2 Dock?
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Dock support computers port?
equipped with Thunderbolt™
2?
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Can I boot my Mac using an USB drive connected to Elgato
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Thunderbolt™ 2 Dock?
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Elgato Thunderbolt™ 2 Dock supports booting from USB drives, in certain circumstances.
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ELGATO THUNDERBOLT DOCK For booting to work, the connected Mac must be "Late 2013" or later, with one of Intel's fourth-generation Core
processors (also known as Haswell Macs).
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Can I charge USB devices using Elgato Thunderbolt™ 2 Dock?
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STREAM DECK Yes, you can charge USB devices by connecting them to Elgato Thunderbolt™ 2 Dock.
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Can I connect two or more Elgato Thunderbolt™ 2 Docks to each
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other?
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Yes, you can connect more than one Elgato Thunderbolt™ 2 Dock together, using the Thunderbolt™ ports.
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KEY LIGHT & MULTI MOUNT However, this does not mean that you can necessarily use all of the available inputs effectively.
GREEN SCREEN For example, connecting two Elgato Thunderbolt™ 2 Docks together will give you six USB 3.0 ports, but the
available bandwidth per port will be reduced significantly if you use many USB devices at once.
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Multiple Displays Via Two Thunderbolt™ 2 Docks
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Can I connect Elgato Thunderbolt™ 2 Dock to my computer using
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USB?
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You cannot connect Elgato Thunderbolt™ 2 Dock directly to your computer using an USB 2.0 or 3.0 cable.
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KEY LIGHT & MULTI MOUNT Elgato Thunderbolt™ 2 Dock must be connected to your Mac or PC using a Thunderbolt™ cable in order for it to
function.
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Thunderbolt™ 2 Dock can Can I connect two or more Elgato Thunderbolt™ 2 How do I use the Elgato Thunderbolt™ 2 Dock with
connect to a Thunderbolt™ 3 Docks to each other? Windows 8.1, or via Boot Camp?
port using an adapter from
Can I charge USB devices using Elgato Thunderbolt™ Does Elgato Thunderbolt™ 2 Dock support computers
Apple
2 Dock? equipped with Thunderbolt™ 2?
What ports does Elgato Can I boot my Mac using an USB drive connected to Elgato Thunderbolt 2 Dock - End of Life (EOL)
Thunderbolt™ 2 Dock have? Elgato Thunderbolt™ 2 Dock? Announcement
Install the Thunderbolt™ 2 How do I use the Elgato Thunderbolt™ 2 Dock with How do I select the HDMI audio output of Elgato
Dock Utility to use the Apple Windows 8.1, or via Boot Camp? Thunderbolt™ 2 Dock?
SuperDrive DVD drive
Where do I get Windows drivers for Elgato Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3
How does the Elgato Thunderbolt™ 2 Dock? port using an adapter from Apple
Thunderbolt™ 2 Dock compare
to the original Elgato
Thunderbolt™ Dock?
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Can devices connected to Elgato Thunderbolt™ 2 Dock
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communicate with each other?
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Elgato Thunderbolt™ 2 Dock is designed to expand the inputs and outputs of your computer. Data flows between
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connected peripherals and your computer.
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Elgato Thunderbolt™ 2 Dock doesn't enable connected devices to communicate with each other on their own.
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Data does not flow directly from one port to the other without first involving your computer.
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ELGATO THUNDERBOLT DOCK For example, if you connect an iPad via USB, and a display using HDMI, then Elgato Thunderbolt™ 2 Dock doesn't
act as a video output device for the iPad - the iPad screen can't be mirrored onto that display.
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DOCK Instead, the connected iPad can communicate with your computer over USB, such as for synching data. The
connected HDMI display will act as an extra monitor for your computer.
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Thunderbolt™ 2 Dock compare
to the original Elgato Can I charge USB devices using Elgato Thunderbolt™ Elgato Thunderbolt™ 2 Dock and dual display support
Thunderbolt™ Dock? 2 Dock?
Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3
Can Elgato Thunderbolt™ 2 Can I boot my Mac using an USB drive connected to port using an adapter from Apple
Dock use 4K displays? Elgato Thunderbolt™ 2 Dock?
Can Elgato Thunderbolt™ 2 Dock use 4K displays?
Does Elgato Thunderbolt™ 2 How do I use the Elgato Thunderbolt™ 2 Dock with
Dock support computers Windows 8.1, or via Boot Camp?
equipped with Thunderbolt™
2?
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How do I select the HDMI audio output of Elgato Thunderbolt™ 2
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The HDMI audio output of Elgato Thunderbolt™ 2 Dock will appear in the System Preferences > Sound > Output
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window.
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However, it will be labeled as DisplayPort, and not HDMI.
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How can Elgato Thunderbolt™ 2 Dock send audio to the HDMI
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output and headphone jack at the same time?
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By default, Elgato Thunderbolt™ 2 Dock can only use one audio output device.
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KEY LIGHT & MULTI MOUNT There is a way to work around this, if you want to output audio via HDMI and the headphone outputs at the same
time. You can use the Audio Midi Setup application to accomplish this.
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The HDMI output is identified as "DisplayPort", and the headphone output is identified as "Elgato Thunderbolt Dock
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Audio".
ELGATO THUNDERBOLT DOCK
1) Open /Applications/Utilities/Audio Midi Setup.app
ELGATO THUNDERBOLT 2
DOCK 2) Click on the "+" in the lower left corner
How do I use the Elgato 8) Rename the device by double-clicking - choose the name you prefer, like "DockAudio+HDMI"
Thunderbolt™ 2 Dock with
Windows 8.1, or via Boot
9) The new device will appear in System Preferences > Audio > Output.
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Can I use an iPhone headset from Apple with Elgato
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Thunderbolt™ 2 Dock?
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The iPhone headset from Apple can work with Elgato Thunderbolt™ 2 Dock as basic headphones.
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KEY LIGHT & MULTI MOUNT The iPhone headset has a few special features that will not work with Elgato Thunderbolt™ 2 Dock.
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Can I use Elgato Thunderbolt™ 2 Dock to charge my computer?
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No, Elgato Thunderbolt™ Dock cannot charge any Mac or PC.
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Elgato Thunderbolt™ 2 Dock Can I use an iPhone headset from Apple with Elgato What should I do if Elgato Thunderbolt™ 2 Dock won't
and dual display support Thunderbolt™ 2 Dock? make an Ethernet connection?
How do I install the How can Elgato Thunderbolt™ 2 Dock send audio to Elgato Thunderbolt™ 2 Dock and dual display support
Thunderbolt™ 2 Dock Utility? the HDMI output and headphone jack at the same
time? What ports does Elgato Thunderbolt™ 2 Dock have?
Thunderbolt™ 2 Dock can
How do I select the HDMI audio output of Elgato Elgato Thunderbolt 2 Dock - End of Life (EOL)
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port using an adapter from
Apple Thunderbolt™ 2 Dock can connect to a Thunderbolt™ 3
Can devices connected to Elgato Thunderbolt™ 2
Dock communicate with each other? port using an adapter from Apple
What ports does Elgato
Thunderbolt™ 2 Dock have? Can I connect Elgato Thunderbolt™ 2 Dock to my
computer using USB?
Install the Thunderbolt™ 2
Dock Utility to use the Apple
SuperDrive DVD drive
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What should I do if Elgato Thunderbolt™ 2 Dock won't make an
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Ethernet connection?
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Usually, Elgato Thunderbolt™ 2 Dock will establish an Ethernet connection as soon as you plug it into the
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Thunderbolt port on your Mac.
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However, in some circumstances, the Ethernet connection may not be established at first.
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In that case, your computer may not receive a DHCP address, or may not show any connection to the Elgato
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Thunderbolt™ 2 Dock in the Network section of the System Preferences.
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Elgato Thunderbolt™ 2 Dock 1) Connect the Elgato Thunderbolt™ 2 Dock to the Mac.
and dual display support
2) Connect the Ethernet cable to the port on the Elgato Thunderbolt™ 2 Dock.
How do I install the
Thunderbolt™ 2 Dock Utility?
3) Go to the Apple menu, and choose System Preferences....
Does Elgato Thunderbolt™ 2 7) Click the Apply button at the lower right edge of the Network preference pane:
Dock have a microphone port?
Does Elgato Thunderbolt™ 2
Dock need a separate power
adapter?
How do I use the Elgato the Elgato Thunderbolt™ 2 Dock, which is labeled "Thunderbolt Ethernet Slot", along with a number
Thunderbolt™ 2 Dock with
Windows 8.1, or via Boot
Camp?
Adjust Duplex Option
Can I use Elgato Thunderbolt™
2 Dock to charge my
computer?
What should I do if Elgato If adding a new Location doesn't help, you can try these steps:
Thunderbolt™ 2 Dock won't
make an Ethernet 1) Unplug the Ethernet cable from your Elgato Thunderbolt™ 2 Dock
connection?
2) Go to the Apple menu, and choose System Preferences....
ELGATO THUNDERBOLT 3
DOCK 3) Select the Network section
ELGATO THUNDERBOLT 3 4) Select the Thunderbolt Ethernet Slot associated with the Elgato Thunderbolt™ 2 Dock
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5) Press the "Advanced..." button, then press the "Hardware" tab.
7) For Duplex, choose "full-duplex" only. Do not choose the "energy-efficient-ethernet" option. Keep the MTU
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setting as the default, like Standard (1500)
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Thunderbolt™ 2 Dock?
Elgato Thunderbolt™ 2 Dock and dual display support
How can Elgato Thunderbolt™ 2 Dock send audio to
the HDMI output and headphone jack at the same Elgato Thunderbolt Dock Utility Software Release Notes
time?
Does Elgato Thunderbolt™ 2 Dock support computers
How do I select the HDMI audio output of Elgato equipped with Thunderbolt™ 2?
Thunderbolt™ 2 Dock?
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