Q1.

What are the various types of services offered post

account opening ?
Ans - Customer On-boarding
The GDS/Postman will open your requested type of account by
visiting your registered address. You can open any of the
following accounts using this service:

 Basic savings account

 Regular savings account
 Salary account
 Current account (This type of account can be opened in
addition to any one of the above three accounts)

Merchant On-boarding

 You can open a current account and avail Merchant

Services through our Postman/GDS at your doorstep
 Once on-board, you can enjoy digital payment acceptance
solutions and manage your day-to-day business activities
efficiently

Account Services

 Cash deposit and withdrawals

 Instant money transfers
 Easy money transfer to your own as well as to other IPPB
accounts
 Bill payments
  Account modification 

Third Party Products

 Third-party insurance – Group term insurance

Other Account-Related Services

 Update PAN and nominee details

 Beneficiary management
 Request for account statement and related reports 
 Add/delete standing instructions
 QR card re-issuance
 Aadhaar linking
 Share Complaints/Feedback with the GDS/Postman 
 Upgrade Account and Update personal details through our
Doorstep banking services
 Avail the facility of sweep-in and sweep-out at your
doorstep

Q2. Which are the normal ID proof documents accepted by

banks ?
Ans- Individuals (Documents acceptable as proof of
identity/address)

 Passport
  Voter's Identity Card
 Driving Licence
 Aadhaar Letter/Card
 NREGA Card
 PAN Card
Any one document towards proof of identity and proof of
address (either permanent or current )

Minors

If minor is less than 10 years of age, ID proof of the person who

will operate the account to be submitted.

In cases where minor can operate the account independently,

KYC procedure for identification/address verification as in the
case of any other individuals would apply.

NRIs

Passport and Residence Visa Copies, duly attested by

 Foreign offices
 Notary Public
 Indian Embassy
 officers of correspondent banks whose signatures are
verifiable through an authorized(A/B category Forex
handling branch) branch of the Bank
Small Accounts
(small account' means a savings account in a banking company
where

 the aggregate of all credits in a financial year does not

exceed rupees one lakh;
 the aggregate of all withdrawals and transfers in a month
does not exceed rupees ten thousand; and
 the balance at any point of time does not exceed rupees
fifty thousand)
Submission of self-attested photograph and affixation of
signature or thump impression before the officer of the Bank
who is authorized to approve opening of accounts who will
certify under his signature that the person opening the account
has affixed his signature or thumb impression, as the case may
be, in his presence.

(small account shall remain operational initially for a period of

twelve months, and thereafter for a further period of twelve
months if the holder of such an account provides evidence
before the Bank of having applied for any of the officially valid
documents within twelve months of the opening of the said
account, with the entire relaxation provisions to be reviewed in
respect of the said account after twenty four months)

A small account can also be opened with any one of the

following documents which are deemed as ‘Officially Valid
Documents'

 identity card with applicant's photograph issued by

Central/State Government Departments,
 Statutory/Regulatory Authorities, Public Sector
Undertakings, Scheduled Commercial Banks, and Public
Financial Institutions;
 letter issued by a gazetted officer, with a duly attested
photograph of the person

Q3. Write short note on

a) Hot listing of card
b) Customer account statement
Ans - a) Hot listing of card
If a customer loses his/her Credit Card, a facility will be
provided by Central Bank of India which will enable him/her to
block or hotlist his/her Credit card. The customer will be
required to send SMS from his/her registered mobile number
to initiate his/her card hot listing request.
b) Customer account statement
A statement of account, also known as an account statement or
customer statement, is a document that outlines the
transactions between a buyer and a seller.
Create an account statement in just a few clicks with SumUp
Invoices.
 Account statements can serve a few different purposes. By
listing every transaction between a business and a customer, a
statement of account can be used to:
 Calculate an outstanding account balance
 Remind a customer to settle their account balance
 Avoid disputes with customers
It isn’t common to use an account statement to remind a
customer to pay a single overdue invoice. Instead, you should
send a reminder letter.

Q4. What are the advantages of internet banking to a

customer ?

Ans - Advantages of online banking

In addition to being able to bank at any time, from anywhere,
there are other advantages to banking online. You may also be
able to:
Pay bills online
This might be one of the top advantages of online banking
because you don’t have to take time out of your day to go to
the bank. You can simply log into your account and pay your bill
online right away. For increased efficiency, you may also set up
automated bill payments, which helps you manage your cash
flow when you have monthly payments to and from vendors.
Transfer money
You may need to do a rapid money transfer to a client or
vendor, or you may need to transfer money from one account
to another. Instead of sending a registered cheque and waiting
for it to clear, you may securely transfer the money online.
Deposit cheques online
Rather than driving to a bank branch and waiting in line, you
may be able to deposit cheques online in minutes. And because
most financial institutions have an app that replicates its
services from your phone, you have the ability to always bank
on the go. Plus, some banks offer 24/7 customer service, so you
can speak to a customer service representative at any time.
Lower your overhead fees
If your business banks online, your banking fees may be lower,
as online banks may not have to pay for the cost and upkeep of
branches, and those savings may be transferred to you. Plus,
they may have more no-fee options that add to your savings.

Q5. Write the process involved in activating a mobile banking

facility ?

Ans - The process to activate net banking varies from bank to

bank. There are a number of banks that provide customer ID
during the account opening process, however, other banks
offer the flexibility to create user ID during the net banking
account activating process. To activate a net banking account,
customers need to follow the below-mentioned steps-

 Go to the official website of the respective bank

 Click on ‘login’ or ‘register’

 Enter the account number, registered mobile number,

branch code, CIF number and other requirements and click
on the ‘submit’ button

 Next, enter the OTP from the registered mobile number to

get the verification completed

 Now create the user ID and a strong password. Re-enter

the credentials to get started with net banking

 Upon entering the net banking credentials, customers can

start using the bank’s net banking facilities online

Q6. Write brief note on the following

a) BHIM
b) Passbook
c) stop payment process
Ans- a) BHIM
 Bharat Interface for Money (BHIM) is a payment app that lets
you make simple, easy and quick transactions using Unified
Payments Interface (UPI). You can make direct bank payments
to anyone on UPI using their UPI ID or scanning their QR with
the BHIM app. You can also request money through the app
from a UPI ID.
b) Passbook
A bank passbook is a physical notebook held by bank account
holders. It records on paper the details of all banking
transactions, including elements such as:

 Debits
 Credits
 Loans
 Fixed deposits
 Recurring deposits
While most banks now offer paperless alternatives to the old-
fashioned passbook, you can still find some accounts with a
passbook attached. For example, a passbook savings account
comes both with a physical notebook to record transactions, as
well as competitive interest rates.

c) stop payment process

A stop payment is a formal request made to a financial
institution to cancel a check or payment that has not yet been
processed. A stop payment order is issued by the account
holder and can only be enacted if the check or payment has
not already been processed by the recipient.

Issuing a stop payment order often costs the bank account

holder a fee (generally $30 although bank policies differ),
which is levied by the institution. There are several reasons
that a stop payment order may be requested. For example, the
account holder may have sent a check for the wrong amount or
may have canceled a purchase after having put the check in the
mail. Occasionally, if the stop payment is not requested in time
and/or incorrectly, the financial institution will not be able to
halt the process.

KEY TAKEAWAYS

 A stop payment is a request to cancel a payment before it

has been processed, for example by cancelling a check
before it has been deposited.
 There are many reasons why a stop payment might be
requested, including cancellations of goods or services, or
human error in writing the wrong amount on a check.
 Issuing a stop payment order often costs the bank account
holder a fee for the service.
 A stop payment request can expire if the check or
payment isn't found by the bank.

Q7. Write about salient features of a demand draft ?

Ans -
  It is issued by the bank to another bank.
 It is considered to be a prepaid negotiable instrument
because the money is taken from the drawer’s account
when it is issued. Therefore, when the payee cashes it out,
it will not bounce due to insufficient funds since the
payment is already made by the drawer. As a result, it is
more secure and comes with less risk compared to a
check.
 It is only payable to the payee written on the demand
draft, and it is payable on demand. It means the payee can
immediately be paid the specified amount and cannot be
stopped from payment once he/she presents it to the
bank to be cashed out.
 It does not require the use of a signature to authorize the
transfer of funds. It can be authorized remotely by fax,
phone, or online. Instead of a signature, it will say
“authorized by depositor” or “authorized by drawer.”

Q8. Write the difference between an existing customer and

walk in customer ?
Ans - A walk in customer is someone who has needs and
wants which can be satisfied by products/services of an
enterprise, but he/she has never bought those
products/services.
There are many reasons to explain why a potential customer
has never bought products/services supplied by a business:
  The customer doesn't know about the existence of the
business or those products/services.
 The customer has chosen the same products/services
supplied by competitors.
 The customer hasn't chosen those products/services
because he/she doesn't believe in their quality.
 The customer hasn't bought those products/services
because he/she cannot reach their point of sales.

Existing customer is that :-

 One who is working in the same bank for many years.
 One who knows the banking system of particular bank.
 He doesn’t need to wait with the rest of customers for
his/her work.
 He/she can also do their banking work with their own.