Scribd
Upload
23 views1 page

Sample Case Study and Answer 1646494284750

Shiva has worked for Redmi for four years and has succeeded in individual projects. He was assigned to a team project called Athithi to develop a mobile app for customer satisfaction for Railways. Shiva's role was to conduct technical testing but the project faced delays. Shiva's manager, Mahendra, was unhappy with the delays and mistakes in Shiva's work. However, when speaking to Shiva, he explained the delay was because the required software was late and faulty. Other team members also faced issues meeting the deadline.

Uploaded by

Lakshmi Addepalli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
23 views1 page

Sample Case Study and Answer 1646494284750

Shiva has worked for Redmi for four years and has succeeded in individual projects. He was assigned to a team project called Athithi to develop a mobile app for customer satisfaction for Railways. Shiva's role was to conduct technical testing but the project faced delays. Shiva's manager, Mahendra, was unhappy with the delays and mistakes in Shiva's work. However, when speaking to Shiva, he explained the delay was because the required software was late and faulty. Other team members also faced issues meeting the deadline.

Uploaded by

Lakshmi Addepalli
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Sample Case Study and Answer

Shiva has been working with Redmi for four years now. He is a computer engineer from one of
the leading technical institutes and has always succeeded in different individual work projects
assigned to him. Pleased with his dedication and conscientiousness he was assigned to work with
a team on an important project - Athithi (A Mobile App for conducting customer satisfaction for
Railways) to be launched in April 2022. Shiva’s role in the project was to conduct technical
testing of the Mobile App. Other tasks to be done were to understand the clients need, purchase
of the software to prepare the App, design the App and take clearance from client before launch.
However, Shiva’s recent performance had become a cause of worry for Mahendra (his new
manger). Shiva had not met the deadline of completing the product testing that was required in
August. Mahendra was not happy with his performance and comes to you for advice. He tells
you how lousy has been Shiva’s approach towards deadline and expresses his displeasure about
the number of mistakes he has made in program testing. You speak with Shiva to understand his
side of the story and he shares that the delay is because the desired software came late and was
faulty. During review meeting with other team members, you realize that others were also facing
implementation issues and the deadline of the entire team will not be met.
a. Use Attribution theory to understand whether Shiva should be blamed for the delay.
b. Identify any two perceptual errors that might be influencing Mahendra in judging
Shiva’s performance

ANSWER:
a. Use Attribution theory to understand whether Shiva should be blamed for the delay.

There are three lenses to evaluate whether the behaviour is externally driven (caused by some
environmental factors) or internally driven (caused by an individual’s personality)
a) Distinctiveness – whether an individual displays different behavior in different situations
(the uniqueness of the act in different situations): Not enough information is available.
b) Consensus – does everyone who faces a similar situation respond in the same way as the
individual did: Other colleagues also were facing implementation issues and were not
able to meet the deadline of the projects indicating high consensus, hence external
attribution
c) Consistency – does the person respond the same way over time. Shiva displays different
behavior in previous assignments, indicating low consistency, hence external
attribution

Therefore, it can be concluded that Shiva’s behaviors caused by some external


environment variables.

b. Identify any two perceptual errors that might be influencing Mahendra in judging Shiva’s
performance (2 Marks)

ANSWER:
ANY of these TWO: Recency effect, Halo effect, anchoring bias, framing bias. Explain
your answer.

You might also like