HP LaserJet Managed E60155, E60165, E60175

User Guide

www.hp.com/videos/LaserJet www.hp.com/support/ljE60165
www.hp.com/support/ljE60155 www.hp.com/support/ljE60175
HP LaserJet Managed E60155, E60165,
E60175

User Guide
Copyright and License Trademark Credits

© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

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Incorporated.
Reproduction, adaptation, or translation without
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statements accompanying such products and the U.S. and other countries.
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Edition 1, 04/2019 of Microsoft Corporation.

UNIX® is a registered trademark of The Open

Group.
Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 4
Interface ports ...................................................................................................................................................... 5
Control-panel view ............................................................................................................................................... 6
Printer specifications ................................................................................................................................................................ 9
Technical specifications ....................................................................................................................................... 9
Supported operating systems ......................................................................................................................... 10
Printer dimensions ............................................................................................................................................ 12
Power consumption, electrical specifications, and acoustic emissions .................................................... 13
Operating environment range ......................................................................................................................... 13
Printer hardware setup and software installation ............................................................................................................ 14

2 Paper trays .............................................................................................................................................................................................. 15

Introduction ............................................................................................................................................................................. 16
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 17
Tray 1 paper orientation ................................................................................................................................... 18
Use alternative letterhead mode .................................................................................................................... 22
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 23
Introduction ........................................................................................................................................................ 23
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 28
Load paper to the 2,100-sheet high-capacity input tray ................................................................................................ 29
Load and print envelopes ..................................................................................................................................................... 31
Introduction ........................................................................................................................................................ 31
Print envelopes .................................................................................................................................................. 31
Envelope orientation ......................................................................................................................................... 32
Load and print labels ............................................................................................................................................................. 33
Introduction ........................................................................................................................................................ 33

ENWW iii
 Manually feed labels ......................................................................................................................................... 33
Label orientation ............................................................................................................................................... 33
Configure the 5-bin Multi-bin Mailbox with Stapler .......................................................................................................... 34
Configure the default staple location ............................................................................................................. 34
Configure the operation mode ........................................................................................................................ 35

3 Supplies, accessories, and parts .......................................................................................................................................................... 37

Order supplies, accessories, and parts ............................................................................................................................... 38
Ordering .............................................................................................................................................................. 38
Replace the toner cartridge .................................................................................................................................................. 39
Toner-cartridge information ............................................................................................................................ 39
Remove and replace the cartridge .................................................................................................................. 39
Replace the staple cartridge ................................................................................................................................................. 43

4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 49
Print tasks (macOS) ............................................................................................................................................................... 50
How to print (macOS) ........................................................................................................................................ 50
Automatically print on both sides (macOS) ................................................................................................... 50
Manually print on both sides (macOS) ........................................................................................................... 50
Print multiple pages per sheet (macOS) ........................................................................................................ 51
Select the paper type (macOS) ........................................................................................................................ 51
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Create a stored job (Windows) ......................................................................................................................... 52
Create a stored job (macOS) ............................................................................................................................ 53
Print a stored job ............................................................................................................................................... 53
Delete a stored job ............................................................................................................................................ 54
Information sent to printer for Job Accounting purposes ........................................................................... 55
Mobile printing solutions ....................................................................................................................................................... 56
Introduction ........................................................................................................................................................ 56
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory
installed) ............................................................................................................................................................. 56
HP ePrint via email ............................................................................................................................................ 57

iv ENWW
 AirPrint ................................................................................................................................................................. 58
Android embedded printing ............................................................................................................................. 58
Print from a USB flash drive ................................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Enable the USB port for printing ..................................................................................................................... 59
Print USB documents ........................................................................................................................................ 60
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 61
Enable the high-speed USB port for printing ................................................................................................ 61

5 Manage the printer ................................................................................................................................................................................. 63

Advanced configuration with HP Embedded Web Server (EWS) .................................................................................... 64
Introduction ........................................................................................................................................................ 64
How to access the HP Embedded Web Server (EWS) .................................................................................. 65
HP Embedded Web Server features ............................................................................................................... 65
Configure IP network settings .............................................................................................................................................. 71
Printer sharing disclaimer ................................................................................................................................ 71
View or change network settings ................................................................................................................... 71
Rename the printer on a network ................................................................................................................... 71
Manually configure IPv4 TCP/IP parameters from the control panel ........................................................ 72
Manually configure IPv6 TCP/IP parameters from the control panel ........................................................ 72
Link speed and duplex settings ....................................................................................................................... 73
Printer security features ....................................................................................................................................................... 74
Introduction ........................................................................................................................................................ 74
Security statements .......................................................................................................................................... 74
IP Security ........................................................................................................................................................... 74
Assign or change the system password using the HP Embedded Web Server ....................................... 74
Encryption support: HP High Performance Secure Hard Disks .................................................................. 75
Lock the formatter ............................................................................................................................................ 75
Energy-conservation settings .............................................................................................................................................. 76
Introduction ........................................................................................................................................................ 76
Print with EconoMode ....................................................................................................................................... 76
Set the sleep timer and configure the printer to use 1 watt or less of power ......................................... 76
HP Web Jetadmin ................................................................................................................................................................... 78
Software and firmware updates .......................................................................................................................................... 79

6 Solve problems ....................................................................................................................................................................................... 81

Customer support .................................................................................................................................................................. 82
Control panel help system .................................................................................................................................................... 83
Reset factory settings ........................................................................................................................................................... 84
Introduction ........................................................................................................................................................ 84
Method one: Reset factory settings from the printer control panel ......................................................... 84

ENWW v
 Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 85
Printer does not pick up paper or misfeeds ....................................................................................................................... 86
Introduction ........................................................................................................................................................ 86
The printer does not pick up paper ................................................................................................................. 86
The printer picks up multiple sheets of paper .............................................................................................. 88
Clear paper jams ..................................................................................................................................................................... 92
Introduction ........................................................................................................................................................ 92
Paper jam locations ........................................................................................................................................... 93
Auto-navigation for clearing paper jams ....................................................................................................... 93
Experiencing frequent or recurring paper jams? .......................................................................................... 93
Clear paper jams in tray 1 (13.A1) .................................................................................................................. 95
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) .............................................................. 98
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F) ............................................ 101
Clear paper jams in the rear door and fuser area (13.B) ........................................................................... 104
Clear paper jams in the output bin (13.E1) ................................................................................................. 107
Clear paper jams in the duplexer (13.C, 13.D, 13.B) .................................................................................. 107
Clear paper jams in the envelope feeder (13.A) ......................................................................................... 108
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7) ............................................ 110
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) ...................................................... 111
Resolve print-quality problems ......................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Troubleshoot print quality ............................................................................................................................. 114

Index ........................................................................................................................................................................................................... 119

vi ENWW
1 Printer overview

● Warning icons

● Potential shock hazard

● Printer views

● Printer specifications

● Printer hardware setup and software installation

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons
Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.

ENWW Warning icons 1

 Caution: Electric shock

●
Caution: Hot surface

●
Caution: Keep body parts away from moving parts

●
Caution: Sharp edge in close proximity

Potential shock hazard

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualified electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

2 Chapter 1 Printer overview ENWW

Printer views
● Printer front view

● Printer back view

● Interface ports

● Control-panel view

Printer front view

1
2
3
8
4

7 6
Table 1-1 Printer front view legend

Image Printer component

callout

1 Color touchscreen display control panel

2 Output bin

3 Cartridge door release button (access to the toner cartridge)

4 On/off button

5 Cartridge door and Tray 1

6 Tray 2

7 Easy-access USB printing port

8 Hardware integration pocket (for connecting accessories and third-party devices)

ENWW Printer views 3

 Printer back view
NOTE: The printer is shown without a finishing accessory attached.

3
2
1

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Power connection

4 Serial number and product number label

5 Rear door (for jam access)

4 Chapter 1 Printer overview ENWW

Interface ports

1 Host USB port for connecting external USB devices (this port might be covered)

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

NOTE: For easy-access USB printing, use the USB port near the control panel.

ENWW Printer views 5

 Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by selecting the Home button.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/ljE60155,

www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175, select Manuals, and then select General
reference.

NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

1 2 3
4

7
8
Table 1-2 Printer control-panel view legend
Image Component Description
callout

1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy
count field, display hidden errors, and restore the default settings (including the language and
keyboard layout).

2 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

NOTE: This button displays only if the administrator has configured the printer to require
permission for access to features.

6 Chapter 1 Printer overview ENWW

 Table 1-2 Printer control-panel view legend (continued)

Image Component Description

callout

3 Information button Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet,
or other device with Wi-Fi (only when an optional HP Jetdirect 3100w BLE/NFC/Wireless
Accessory is installed).

● Wireless: View or change wireless connection settings (only when an optional HP Jetdirect
2900nw Print Server wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).

4 Help button Touch the Help button to open the embedded help system.

5 Current time Displays the current time.

6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more
applications.

NOTE: The available applications vary by printer. The administrator can configure which
applications appear and the order in which they appear.

7 Home-screen page Indicates the number of pages on the Home Screen or in an application. The current page is
indicator highlighted. Swipe the screen sideways to scroll between pages.

8 Home button Touch the Home button to return to the Home screen.

ENWW Printer views 7

 How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item Touch the Settings icon to open the Settings app.
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.

Swipe Touch the screen and then move your finger Swipe until the Settings app displays.
horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your finger Scroll through the Settings app.
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.

8 Chapter 1 Printer overview ENWW

Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/
support/ljE60175.

● Technical specifications

● Supported operating systems

● Printer dimensions

● Power consumption, electrical specifications, and acoustic emissions

● Operating environment range

Technical specifications
Table 1-3 Paper handling specifications

Paper handling features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

Tray 1 (100-sheet capacity) Included

Tray 2 (550-sheet capacity) Included

1 x 550-sheet paper feeder Optional

NOTE: The E65150dn and E65160dn models accept up to six optional 1 x 550-
sheet feeders.

2,100–sheet high-capacity input feeder (HCI) Optional

Automatic duplex printing Included

Envelope feeder cassette for printing up to 75 envelopes Optional

Tray 2 extension cover for printing on Legal-size media Optional

5-bin Multi-bin Mailbox with Stapler Optional

NOTE: When this accessory is added to the standard output bin, the total
capacity is six bins and 1,300 sheets.

Table 1-4 Connectivity specifications

Connectivity features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included

Hi-Speed USB 2.0 Included

Easy-access USB port for printing without a computer and upgrading the firmware Included

Hardware Integration Pocket for connecting accessory and third-party devices Included

HP Internal USB Ports Optional

ENWW Printer specifications 9

 Table 1-4 Connectivity specifications (continued)

Connectivity features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

HP Jetdirect 2900nw Print Server accessory for wireless connectivity Optional

HP Jetdirect 3100w BLE/NFC/Wireless Accessory for printing from mobile devices Optional

NOTE: Connected via the Hardware Integration Pocket or the rear host USB port.
The HP Jetdirect 3100w BLE/NFC/Wireless Accessory requires the HP Internal USB
ports accessory.

Table 1-5 Print Specifications

Print features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

Prints 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper E60155dn

Prints 61 ppm on A4 and 65 ppm on letter-size paper E60165dn

Prints 71 ppm on A4 and 75 ppm on letter-size paper E60175dn

Easy-access USB printing (no computer required) Included

Table 1-6 Other Specifications

Feature Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

Memory: 512 MB memory, expandable to 1.5 GB by adding 1 GB DIMM Included

Memory: HP Secure High-Performance Hard Disk Optional

Security: HP Trusted Platform Module for encrypting all data that passes through Included
the printer

Control panel: Constant-view color touchscreen control panel Included

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-
support website for this printer: www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or
www.hp.com/support/ljE60175 to download the print driver or the software installer to install the HP print
driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

10 Chapter 1 Printer overview ENWW

 1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Table 1-7 Supported operating systems and print drivers

Operating system Print driver (for Windows, or the installer on the web for macOS)

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this
operating system as part of the software installation.

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this
operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this
operating system as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this
operating system as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specific print driver is available for download from
the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

macOS 10.12 Sierra, macOS 10.13 High Sierra Download HP Easy Start from 123.hp.com/LaserJet, and then use it
to install the print driver.

NOTE: Supported operating systems can change.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljE60155, www.hp.com/

support/ljE60165, or www.hp.com/support/ljE60175 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.

Table 1-8 Minimum system requirements

Windows macOS

● Internet connection ● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection ● Dedicated USB 1.1 or 2.0 connection or a network connection

● 2 GB of available hard-disk space ● 1.5 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

ENWW Printer specifications 11

 NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is
approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.

To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/
Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase.

Printer dimensions
Table 1-9 Dimensions for E60155dn, E60165dn, E60175dn models

Printer fully closed Printer fully opened

Height 357 mm (14 in) 433 mm (17 in)

Depth 466 mm (18.3 in) 1,040 mm (40.9 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 20.6 kg (45.4 lb)

cartridge)

Table 1-10 Dimensions for the 1 x 550-sheet paper feeder

Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 5.7 kg (12.6 lb)

Table 1-11 Dimensions for the 2,100-sheet HCI with stand

Accessory fully closed Accessory fully opened

Height 341 mm (13.4 in) 341 mm (13.4 in)

Depth 466 mm (18.3 in) 864 mm (34 in)

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 9.98 kg (22 lb)

Table 1-12 Dimensions for the envelope feeder

Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

12 Chapter 1 Printer overview ENWW

 Table 1-12 Dimensions for the envelope feeder (continued)

Accessory fully closed Accessory fully opened

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 5.8 kg (12.8 lb)

Table 1-13 Dimensions for the 5-bin Multi-bin Mailbox with Stapler

Accessory fully closed Accessory fully opened

Height 429 mm (16.9 in) 429 mm (16.9 in)

Depth 504 mm (19.8 in) 614 mm (24 in)

Width 475 mm (18.7 in) 511 mm (20.1 in)

Weight 11.3 kg (25 lb)

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175 for
current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

Operating environment range

Table 1-14 Operating environment range

Environment Recommended Allowed

Temperature 15° to 25°C (59° to 77°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer specifications 13

 Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175 for

HP's all-inclusive help for the printer. Find the following support:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

14 Chapter 1 Printer overview ENWW

2 Paper trays

● Introduction

● Load paper to Tray 1 (multipurpose tray)

● Load paper to Tray 2 and the 550-sheet trays

● Load paper to the 2,100-sheet high-capacity input tray

● Load and print envelopes

● Load and print labels

● Configure the 5-bin Multi-bin Mailbox with Stapler

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 15
 Introduction
CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

16 Chapter 2 Paper trays ENWW

Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Adjust the paper-width guides by squeezing the

blue adjustment latch and sliding the guides to the
size of the paper being used.

ENWW Load paper to Tray 1 (multipurpose tray) 17

 3. Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 18.

4. Adjust the width guides so that they touch the

paper stack, but do not bend it.

Tray 1 paper orientation

Table 2-1 Tray 1 paper orientation

Paper type Duplex mode Paper size How to load paper

Letterhead or preprinted 1-sided printing, no HP Stapling Letter, Legal, Executive, Face-up

Mailbox Statement, Oficio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, Top edge leading into the printer
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Oficio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
123

18 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

Paper type Duplex mode Paper size How to load paper

Automatic 2-sided printing or Letter, Legal, Executive, Oficio Face-down

with Alternative Letterhead (8.5 x 13), A4, A5, RA4, B5 (JIS),
Mode enabled, no HP Stapling Oficio (216 x 340), Bottom edge leading into the printer
Mailbox 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

123
1-sided printing with Letter, Legal, Executive, Face-up
HP Stapling Mailbox Statement, Oficio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, Bottom edge leading into the printer
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Oficio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))

123
Automatic 2-sided printing or Letter, Legal, Executive, Oficio Face-down
with Alternative Letterhead (8.5 x 13), A4, A5, RA4, B5 (JIS),
Mode enabled, with HP Stapling Oficio (216 x 340), Top edge leading into the printer
Mailbox 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
321

ENWW Load paper to Tray 1 (multipurpose tray) 19

 Table 2-1 Tray 1 paper orientation (continued)

Paper type Duplex mode Paper size How to load paper

Prepunched 1-sided printing, no HP Stapling Letter, Legal, Executive, Face-up

Mailbox Statement, Oficio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, Holes toward the left side of the printer
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Oficio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))

123
Automatic 2-sided printing or Letter, Legal, Executive, Oficio Face-down
with Alternative Letterhead (8.5 x 13), A4, A5, RA4, B5 (JIS),
Mode enabled, no HP Stapling Oficio (216 x 340), Holes toward the left side of the printer
Mailbox 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

321

20 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

Paper type Duplex mode Paper size How to load paper

1-sided printing, with Letter, Legal, Executive, Face-up

HP Stapling Mailbox Statement, Oficio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, Holes toward the right side of the printer
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Oficio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))

123
Automatic 2-sided printing or Letter, Legal, Executive, Oficio Face-down
with Alternative Letterhead (8.5 x 13), A4, A5, RA4, B5 (JIS),
Mode enabled, with HP Stapling Oficio (216 x 340), Holes toward the right side of the printer
Mailbox 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

321

ENWW Load paper to Tray 1 (multipurpose tray) 21

 Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

22 Chapter 2 Paper trays ENWW

Load paper to Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.

NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.

NOTE: The paper guides may be locked before use and may not be adjustable.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides by

squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.

ENWW Load paper to Tray 2 and the 550-sheet trays 23

 3. Load paper into the tray. Check the paper to verify
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 25.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.

4. Close the tray.

5. The tray configuration message displays on the

printer control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
different paper size or type. X
For custom-size paper, specify the X and Y Y
dimensions for the paper when the prompt
displays on the printer control panel.

7. Select the correct type and size, and then touch the
OK button.

24 Chapter 2 Paper trays ENWW

Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Duplex mode Paper size How to load paper

Letterhead or preprinted 1-sided printing, no HP Stapling Letter, Legal, Executive, Statement, Face-down
Mailbox Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6 Bottom edge at the back of the tray
(JIS), 10 x 15 cm, Oficio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS)) 123

Automatic 2-sided printing or with Letter, Legal, Executive, Oficio (8.5 x Face-up
Alternative Letterhead Mode 13), A4, A5, RA4, B5 (JIS), Oficio
enabled, no HP Stapling Mailbox (216 x 340), 16K 195 x 270 mm, Top edge at the back of the tray
16K 184 x 260 mm,
16K 197 x 273 mm

123

1-sided printing, with HP Stapling Letter, Legal, Executive, Statement, Face-down

Mailbox Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6 Top edge at the back of the tray
(JIS), 10 x 15 cm, Oficio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double

321
Japan Postcard Rotated (Double
Postcard (JIS))

ENWW Load paper to Tray 2 and the 550-sheet trays 25

 Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

Paper type Duplex mode Paper size How to load paper

Automatic 2-sided printing or with Letter, Legal, Executive, Oficio (8.5 x Face-up
Alternative Letterhead Mode 13), A4, A5, RA4, B5 (JIS), Oficio
enabled, with HP Stapling Mailbox (216 x 340), 16K 195 x 270 mm, Bottom edge at the back of the tray
16K 184 x 260 mm,
16K 197 x 273 mm

123

Prepunched 1-sided printing, no HP Stapling Letter, Legal, Executive, Statement, Face-down

Mailbox Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6 Holes toward the left side of the
(JIS), 10 x 15 cm, Oficio (216 x 340), printer
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
123

Automatic 2-sided printing or with Letter, Legal, Executive, Oficio (8.5 x Face-up
Alternative Letterhead Mode 13), A4, A5, RA4, B5 (JIS), Oficio
enabled, no HP Stapling Mailbox (216 x 340), 16K 195 x 270 mm, Holes toward the left side of the
16K 184 x 260 mm, printer
16K 197 x 273 mm

123

26 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

Paper type Duplex mode Paper size How to load paper

1-sided printing, with HP Stapling Letter, Legal, Executive, Statement, Face-down

Mailbox Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6 Holes toward the right side of the
(JIS), 10 x 15 cm, Oficio (216 x 340), printer
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double

321
Postcard (JIS))

Automatic 2-sided printing or with Letter, Legal, Executive, Oficio (8.5 x Face-up
Alternative Letterhead Mode 13), A4, A5, RA4, B5 (JIS), Oficio
enabled, with HP Stapling Mailbox (216 x 340), 16K 195 x 270 mm, Holes toward the right side of the
16K 184 x 260 mm, printer
16K 197 x 273 mm

123

ENWW Load paper to Tray 2 and the 550-sheet trays 27

 Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

28 Chapter 2 Paper trays ENWW

Load paper to the 2,100-sheet high-capacity input tray
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory. The tray holds up to 2,100 sheets of 75 g/m2 (20 lb) paper.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guide to the correct

position for the paper.

ENWW Load paper to the 2,100-sheet high-capacity input tray 29

 3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.

4. Close the tray.

5. The tray configuration message displays on the

printer control panel.
6. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
7. Select the correct type and size, and then select
the OK button.

30 Chapter 2 Paper trays ENWW

Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use Tray 1 or the envelope feeder
accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds up to 75
envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes
Print envelopes from Tray 1

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Print envelopes from the envelope feeder accessory

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then
select the printer.

3. Click or tap the Paper/Quality tab.

4. Complete one of the following steps:

ENWW Load and print envelopes 31

 ● In the Paper size drop-down list, select the correct size for the envelopes.

● In the Paper type drop-down list, select Envelope.

● In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the
envelope feeder.

5. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Envelope orientation
NOTE: The printer does not support duplex printing on envelopes.

Tray Envelope size How to load

Tray 1 Envelope #9, Envelope #10, Envelope Face-up

Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL Short, postage end leading into the printer.

Envelope feeder accessory Envelope #9, Envelope #10, Envelope Face-up

Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL Short, return address end leading into the printer.

32 Chapter 2 Paper trays ENWW

Load and print labels
Introduction
The following information describes how to print and load labels.

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays.

NOTE: Tray 1 does not support labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.

Manually feed labels

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Label orientation
Tray How to load labels

Trays 2-5 Face-down

Top edge at the back of the tray

ENWW Load and print labels 33

 Configure the 5-bin Multi-bin Mailbox with Stapler
The following information describes how to load staples and configure the options for the 5-bin Multi-bin Mailbox
with Stapler.

This accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets
of paper in the output bins. The output bins have three mode-configuration options: stacker mode, mailbox
mode, or function separator mode.

● Configure the default staple location

● Configure the operation mode

Configure the default staple location

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Manage Stapler/Stacker

b. Staple

3. Select a staple location from the list of options, and then select Save or OK. The following options are
available:

● None: No staples

● Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.

● Top left: The staple is in the top left corner of the short edge of the paper.

● Top right: The staple is in the top right corner of the long edge of the paper.

1 Top left corner of the short edge of the paper

2 Top right corner of the long edge of the paper

34 Chapter 2 Paper trays ENWW

Configure the operation mode
Use this procedure to configure how the printer sorts jobs into the output bins.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Manage Stapler/Stacker

b. Operation Mode

3. Select a mode from the list of options, and then select the Save button. The following options are available:

● Mailbox: The printer places jobs in different bins according to the person who sent them.

● Stacker: The printer stacks jobs in the bins from bottom to top.

● Function Separator: The printer places jobs in different bins according to printer function such as print
jobs, copy jobs, or fax jobs.

To configure the HP print driver for the selected operation mode, complete the following steps:

Windows® 7

1. Make sure the printer is turned on and connected to the computer or a network.

2. Open the Windows® Start menu, and then click Devices and Printers.

3. Right-click the name of the printer, and then select Printer Properties.

4. Click the Device Settings tab.

5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.

Windows® 8.0, 8.1, and 10

1. Right-click on the bottom-left corner of the screen.

2. Select Control Panel. Under Hardware and Sound, select View devices and printers.

3. Right-click the name of the printer, and then select Printer Properties.

4. Click the Device Settings tab.

5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now.

NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the following
procedures:

● Manually configure the operation mode under Accessory Output Bin, if listed.

● Stop and restart the print spooler

a. Click the Start button (or open a search box).

b. Type services.msc, and then press the Enter key.

ENWW Configure the 5-bin Multi-bin Mailbox with Stapler 35

 c. Right-click Print Spooler in the list of services, and select Stop.

d. Right click Print Spooler again, and select Start.

● Shut down and restart the computer.

macOS

1. From the Apple menu, click System Preferences.

2. Select Print & Scan (or Printers & Scanners).

3. Select the printer, and then select Options & Supplies. Select Driver.

4. Manually configure the Accessory Output Mode, if available. Or, if not available, the operation mode is
configured at the time of printing.

36 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

● Order supplies, accessories, and parts

● Replace the toner cartridge

● Replace the staple cartridge

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 37
 Order supplies, accessories, and parts
Ordering
Contact the HP-authorized service or support provider.

38 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridge
Toner-cartridge information
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The
toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to
install when print quality is no longer acceptable.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.

The following illustration shows the toner-cartridge components.

Extra high yield/high yield Regular yield

11 11

33 33
2
2 2
2

1 Handle (extra high yield cartridge only) or indentation for picking up the cartridge

2 Memory chip

3 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.

NOTE: Information about recycling used toner cartridges is on the toner cartridge box.

Remove and replace the cartridge

When a cartridge reaches very low status, a message appears on the control panel, and the front door unlocks to
allow access to the cartridges.

ENWW Replace the toner cartridge 39

 1. Press the cartridge door release button to open the
door.

2. Pull out the cartridge drawer.

3. Grasp the handle or indentation on the used toner

cartridge and pull up to remove it.

40 Chapter 3 Supplies, accessories, and parts ENWW

4. Remove the new toner cartridge from its protective
bag.

5. Remove the shipping cover.

6. Place the toner cartridge in the cartridge drawer.

ENWW Replace the toner cartridge 41

 7. Close the toner cartridge drawer.

8. Close the cartridge door.

9. Pack the used toner cartridge into the box that the
new cartridge came in. Adhere the prepaid shipping
label to the box, and return the used cartridge to
HP for recycling.

When a cartridge reaches very low status, a message appears on the control panel, and the front door unlocks to
allow access to the cartridges.

42 Chapter 3 Supplies, accessories, and parts ENWW

Replace the staple cartridge
1. Open the stapler door.

2. Pull down the colored handle on the staple

carriage, and then pull the staple carriage straight
out.

3. Lift up the empty staple cartridge to remove it

from the staple carriage.
IMPORTANT: Do not discard the empty staple
carriage. You will use it to hold the new staple
cartridge.
4. Insert the new staple cartridge into the staple
carriage.

ENWW Replace the staple cartridge 43

 5. Reinstall the staple carriage into the stapler by
pressing the colored handle inward until it snaps
into place.

6. Close the stapler door.

44 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

● Print tasks (Windows)

● Print tasks (macOS)

● Store print jobs on the printer to print later or print privately

● Mobile printing solutions

● Print from a USB flash drive

● Print using high-speed USB 2.0 port (wired)

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 45
 Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

46 Chapter 4 Print ENWW

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the first side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.

6. In the Print dialog, click Print to print the job.

ENWW Print tasks (Windows) 47

 Select the paper type (Windows)
1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message displays on the printer control panel.

6. Load the tray with the specified type and size of paper, and then close the tray.

7. Select the OK button to accept the detected type and size, or select the Modify button to choose a different
paper size or type.

8. Select the correct type and size, and then select the OK button.

48 Chapter 4 Print ENWW

Additional print tasks
Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175.

Instructions are available for performing specific print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

ENWW Print tasks (Windows) 49

 Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for different software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for different software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input
tray.

8. If prompted, select the appropriate control panel button to continue.

50 Chapter 4 Print ENWW

Print multiple pages per sheet (macOS)
1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for different software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for different software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175.

Instructions are available for performing specific print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper

● Print watermarks on a document

ENWW Print tasks (macOS) 51

 Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.

● Create a stored job (Windows)

● Create a stored job (macOS)

● Print a stored job

● Delete a stored job

● Information sent to printer for Job Accounting purposes

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.

52 Chapter 4 Print ENWW

 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.

Create a stored job (macOS)

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.

7. Click the Print button to process the job.

Print a stored job

Use this procedure to print a document that is in a job storage folder on the printer.

ENWW Store print jobs on the printer to print later or print privately 53
 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.

3. Select the document, and then touch Select.

If the document is private, enter the four-digit PIN in the Password field, and then select OK.

4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.

● Delete a job that is stored on the printer

● Change the job storage limit

Delete a job that is stored on the printer

You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.

1. From the Home screen on the printer control panel, select Print.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:

1. From the Home screen on the printer control panel, navigate to the Settings application and then select the
Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Stored Jobs

c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Press the OK button or touch Done to save the setting.

54 Chapter 4 Print ENWW

Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.

ENWW Store print jobs on the printer to print later or print privately 55
 Mobile printing solutions
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

● HP ePrint via email

● AirPrint

● Android embedded printing

Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory
installed)
HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP LaserJet printers that include a hardware-integration pocket (HIP).

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices or services:

● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app

● Android mobile devices using the Android embedded print solution or the HP Smart app

● PC and Mac devices using HP ePrint via email (requires HP Web Services to be enabled and the printer to be
registered with HP Connected)

● HP Roam

● Google Cloud Print

For more information on wireless printing, go to www.hp.com/go/wirelessprinting.

NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Status

3. Select On, and then select OK to enable wireless printing.

56 Chapter 4 Print ENWW

 NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identification for Wi-Fi Direct printing. The
wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or
touching the Information button on the printer control panel, and then selecting the Network option or the
Wireless option.

Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Wi-Fi Direct name

3. Use the keypad to change the name in the Wi-Fi Direct Name text field. Select OK.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.

To use HP ePrint, the printer must meet these requirements:

● The printer must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow
keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.

b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the HP Web Services tab.

3. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

ENWW Mobile printing solutions 57

 AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.

58 Chapter 4 Print ENWW

Print from a USB flash drive
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. The control panel USB port
supports the following types of files:

– .pdf

– .prn

– .pcl

– .ps

– .cht

● Enable the USB port for printing

● Print USB documents

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:

Method one: Enable the USB port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus

a. Copy/Print or Print

b. Enable Print From USB Drive

3. Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

ENWW Print from a USB flash drive 59

 3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer
models.

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

Print USB documents

1. Insert the USB flash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.

2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.

3. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

4. To adjust the number of copies, select the field for the number of copies. Use the keypad to enter the
number of copies to print.

5. Select Print to print the document.

60 Chapter 4 Print ENWW

Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB port for printing
This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area on the back of the printer and is disabled by default. Use one of the following methods to enable the port.
Once the port is enabled, install the product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus

a. General

b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

3. Select the Security tab.

4. On the left side of the screen, select General Security.

5. Scroll down to the Hardware Ports and select the check box to enable both of the items:

● Enable Device USB

● Enable Host USB plug and play

6. Click Apply.

ENWW Print using high-speed USB 2.0 port (wired) 61

62 Chapter 4 Print ENWW
5 Manage the printer

● Advanced configuration with HP Embedded Web Server (EWS)

● Configure IP network settings

● Printer security features

● Energy-conservation settings

● HP Web Jetadmin

● Software and firmware updates

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 63
 Advanced configuration with HP Embedded Web Server (EWS)
● Introduction

● How to access the HP Embedded Web Server (EWS)

● HP Embedded Web Server features

Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray configurations

● View and change the printer control-panel menu configuration

● View and print internal pages

● Receive notification of printer and supplies events

● View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Table 5-1 Browser requirements

Operating system Browser

Windows® 7 Internet Explorer (version 8.x or greater)

Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

Windows® 8 or greater Internet Explorer (version 9.x or greater)

Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

macOS Safari (version 5.x or greater)

Google Chrome (version 34.x or greater)

Linux Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

64 Chapter 5 Manage the printer ENWW

How to access the HP Embedded Web Server (EWS)
Follow these steps to open the HP Embedded Web Server (EWS).

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

HP Embedded Web Server features

Information tab
Table 5-2 HP Embedded Web Server Information tab

Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.

Configuration Page Shows the information found on the configuration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.

Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.

General tab
Table 5-3 HP Embedded Web Server General tab
Menu Description

Display Settings Configure settings for sound, timeout for inactivity, clearable warnings, and continuable
events.

Control Panel Language and Keyboard Select the default language for control panel messages and the default keyboard layout for
Layouts each language.

ENWW Advanced configuration with HP Embedded Web Server (EWS) 65

 Table 5-3 HP Embedded Web Server General tab (continued)

Menu Description

Alerts Set up email alerts for various printer and supplies events.

Control Panel Settings App Shows Settings app options that are available on the printer control panel.

General Settings Configure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.

AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.

Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.

Language Set the language in which to display the HP Embedded Web Server information.

Firmware Upgrade Download and install printer firmware upgrade files.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit sleep settings that affect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from
sleep mode.

Backup and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install third-party software packages that extend or modify the functionality of the printer.

Job Statistics Settings Provides connection information about third-party job-statistics services.

Quota Settings Provides connection information about third-party job-quota services.

Print tab
Table 5-4 HP Embedded Web Server Print tab
Menu Description

Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Configure job-storage options.

Default Print Options Configure the default options for print jobs.

Restrict Color Permit or restrict color printing.

(Color printers only) Specify permissions for individual users or for jobs that are sent from specific software
programs.

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.

66 Chapter 5 Manage the printer ENWW

 Table 5-4 HP Embedded Web Server Print tab (continued)

Menu Description

Print Quality Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.

Manage Trays Configure settings for paper trays.

Supplies tab
Table 5-5 HP Embedded Web Server Supplies tab

Menu Description

Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.

Troubleshooting tab
Table 5-6 HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis.

NOTE: This item is available only if an

administrator password is set from the
Security tab.

Calibration/Cleaning Set cleaning and calibration settings, print a cleaning page, and perform a full or partial
calibration.

Reset Factory Settings Restore printer settings to factory defaults.

Firmware Upgrade Download and install printer firmware upgrade files.

Security tab
Table 5-7 HP Embedded Web Server Security tab
Menu Description

General Security Settings for general security, including the following:

● Configure an administrator password to restrict access to certain features on the

printer.

● Set PJL password for processing PJL commands.

● Set file system access and firmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

ENWW Advanced configuration with HP Embedded Web Server (EWS) 67

 Table 5-7 HP Embedded Web Server Security tab (continued)

Menu Description

Access Control Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.

Protect Stored Data Configure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.

Configure settings for jobs that are stored on the printer hard drive.

Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow devices to
use this product.

Certificate Management Install and manage security certificates for access to the printer and the network.

Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.

Table 5-8 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.

Smart Cloud Print Enable Smart Cloud Print , which allows access to web-based apps that extend the
capabilities of the printer.

Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.

Table 5-9 HP Embedded Web Server Networking tab

Menu Description

Configuration

Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.

NOTE: The configuration options available depend on the print server model.

TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The configuration options available depend on the print server model.

Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.

68 Chapter 5 Manage the printer ENWW

 Table 5-9 HP Embedded Web Server Networking tab (continued)

Menu Description

Other Settings Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.

AirPrint Enable, set up, or disable network printing from Apple supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.

Select Location Select a country/region for the printer.

Google Cloud Print

Setup Set up Google Cloud Print options.

Web Proxy Configure proxy settings.

Security

Settings View and restore current security settings to factory-default values.

Configure security settings using the Security Configuration Wizard.

NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.

Authorization Control configuration management and use of this printer, including the following:

● Set or change the administrator password to control access to configuration

parameters.

● Request, install, and manage digital certificates on the HP Jetdirect print server.

● Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).

Secure Communication Configure security settings.

Mgmt. Protocols Configure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.

● Configure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configuration-
management protocols.

802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.

CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.

ENWW Advanced configuration with HP Embedded Web Server (EWS) 69

 IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.

Diagnostics

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.

Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.

Other Links list

NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.

Table 5-10 HP Embedded Web Server Other Links list

Menu Description

HP Instant Support Connect to the HP website to find solutions to printer problems.

Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.

Product Support Connect to the support site for the printer to search for help on various topics.

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Configure IP network settings
● Printer sharing disclaimer

● View or change network settings

● Rename the printer on a network

● Manually configure IPv4 TCP/IP parameters from the control panel

● Manually configure IPv6 TCP/IP parameters from the control panel

● Link speed and duplex settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.

ENWW Configure IP network settings 71

 NOTE: Completing the other fields on this page is optional.

5. Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV 4 Settings

e. Config Method

3. Select the Manual option, and then select OK.

4. Open the Manual Settings menu.

5. Select the IP Address, Subnet Mask, or Default Gateway option.

6. Use the numeric keypad to enter the correct digits for the field, and then select OK.

Repeat the process for each field to be configured.

Manually configure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. To enable manual configuration, open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV6 Settings

3. Select Enable, select On, and then select OK.

4. Open the Address menu.

5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then
select OK.

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Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. Link Speed

3. Select one of the following options:

● Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Select OK. The printer turns off and then on.

ENWW Configure IP network settings 73

 Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.

● Security statements

● IP Security

● Assign or change the system password using the HP Embedded Web Server

● Encryption support: HP High Performance Secure Hard Disks

● Lock the formatter

Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.

Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Security tab.

4. Open the General Security menu.

5. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.

6. Enter the password in the New Password field, and then enter it again in the Verify Password field.

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 NOTE: To change an existing password, first enter the existing password in the Old Password field.

7. Click the Apply button.

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.

1. Sign in to the printer:

● Keypad control panels: Press the Sign In button

● Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, press the Sign Out button or select Sign Out when you have
finished using the printer.

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to configure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.

ENWW Printer security features 75

 Energy-conservation settings
Introduction
● Print with EconoMode

● Set the sleep timer and configure the printer to use 1 watt or less of power

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.

NOTE: If this option is not available in the print driver, set it using the printer control panel.

Configure EconoMode from the print driver

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box to enable the feature, and then click OK.

Configure EconoMode from the printer control panel

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Default Print Options

c. Economode

3. Select On or Off to enable or disable the feature.

Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.

To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

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 a. General Settings

b. Energy Settings

c. Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.

NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.

4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.

NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.

5. Select Done to save the settings.

ENWW Energy-conservation settings 77

 HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.

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Software and firmware updates
HP regularly updates software and firmware to fix any issues and to add features. To take advantage of the most
current updates, download the most recent driver file, firmware file, or both from the Web.

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175. Click

Software and Drivers.

ENWW Software and firmware updates 79

80 Chapter 5 Manage the printer ENWW
6 Solve problems

● Customer support

● Control panel help system

● Reset factory settings

● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

● Printer does not pick up paper or misfeeds

● Clear paper jams

● Resolve print-quality problems

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and configure

● Learn and use

● Solve problems

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 81
 Customer support
Table 6-1 Customer support options

Support type Contact information

Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Have the printer name, serial number, date of purchase, and
problem description ready

Get 24-hour Internet support, and download software utilities and www.hp.com/support/ljE60155, www.hp.com/support/ljE60165,
drivers or www.hp.com/support/ljE60175

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Register the printer www.register.hp.com

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Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the
control panel Help button.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by selecting items in the menu.

Some Help screens include animations that show specific procedures, such as clearing paper jams.

If the printer alerts of an error or warning, select the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.

ENWW Control panel help system 83

 Reset factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.

NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.

Method one: Reset factory settings from the printer control panel
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Open the following menus:

a. General

b. Reset Factory Settings

3. Select Reset.

A verification message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server (network-
connected printers only)
1. Find the printer IP address: From the Home screen on the printer control panel, select the Information
icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the left side of the screen, click Reset Factory Settings.

5. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

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A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low

The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now, and the cartridge access door remains locked until the cartridge reaches Very Low
status.

Cartridge is very low

The printer indicates when a toner cartridge level is very low. In addition, the front door of the printer unlocks so
that the door can be opened to replace the cartridge. Actual toner cartridge life remaining may vary. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 85
 Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.

● The printer does not pick up paper

● The printer picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

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 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.

NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.
Contact the managed service representative for more information on locking or unlocking of paper trays.

The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

ENWW Printer does not pick up paper or misfeeds 87

 5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-3 Technique for flexing the paper stack

1 2

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

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 NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.

Figure 6-5 Technique for flexing the paper stack

1 2

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

ENWW Printer does not pick up paper or misfeeds 89

 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

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 6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.

Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

7. Make sure the printing environment is within recommended specifications.

ENWW Printer does not pick up paper or misfeeds 91

 Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.

● Paper jam locations

● Auto-navigation for clearing paper jams

● Experiencing frequent or recurring paper jams?

● Clear paper jams in tray 1 (13.A1)

● Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)

● Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)

● Clear paper jams in the rear door and fuser area (13.B)

● Clear paper jams in the output bin (13.E1)

● Clear paper jams in the duplexer (13.C, 13.D, 13.B)

● Clear paper jams in the envelope feeder (13.A)

● Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)

● Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)

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Paper jam locations

3 6

1 5-bin Multi-bin Mailbox with Stapler

2 Output bin

3 Tray 1

4 Trays 2–5

5 2,100-sheet HCI feeder

6 Duplexer and fuser

Envelope feeder (not shown)

Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

● Use only paper that meets HP specifications for this printer.

● Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

● Use paper that has not previously been printed or copied on.

ENWW Clear paper jams 93

 ● Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

● Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.

● Make sure that the tray is fully inserted in the printer.

● If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.

● Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.

● Make sure the printing environment is within recommended specifications.

NOTE: Checking the paper and loading it into the tray correctly can help reduce paper jams. For additional help,
view a video demonstration of loading paper.

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Clear paper jams in tray 1 (13.A1)
The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel
displays the following message and an animation that assists in clearing the jam.

● 13.A1.XX Jam in Tray 1

1. If jammed paper is visible in Tray 1, clear the jam

by gently pulling the paper straight out.

2. Close Tray 1.

ENWW Clear paper jams 95

 3. Pull Tray 2 out of the printer.

4. Lower the jam plate in the Tray 2 opening.

5. Pull any jammed paper straight out.

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6. Raise the jam plate back into position.

7. Install Tray 2 in the printer.

ENWW Clear paper jams 97

 Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)
The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the
control panel displays one of the following messages and an animation that assists in clearing the jam.

● 13.A2.XX Jam in Tray 2

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

● 13.A5.XX Jam in Tray 5

NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.

1. Pull the tray completely out of the printer by

pulling and lifting it up slightly.

2. Remove any jammed or damaged sheets of paper.

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3. Reinsert and close the tray.

4. Open the rear door.

5. Remove any jammed paper.

ENWW Clear paper jams 99

 6. Remove the fuser by grasping the two side latches
and pulling the fuser straight out of the printer.

CAUTION: The fuser can be hot while the printer is

in use. Wait for the fuser to cool before handling it.

7. Remove any jammed paper from the fuser

opening.

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8. Reinstall the fuser.

9. Close the rear door

Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)
The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam
occurs, the control panel displays one of the following messages and an animation that assists in clearing the
jam.

● 13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI

● 13.FF.EE Door Open Jam

ENWW Clear paper jams 101

 1. Open the 2,100-sheet high-capacity input tray.

2. Remove and discard any damaged sheets.

3. Remove the paper from the tray.

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4. If jammed paper is in the feed area, pull it down to
remove it.

5. Load full reams of paper into the HCI. The tray

holds 2,100 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.

6. Close the HCI door.

ENWW Clear paper jams 103

 Clear paper jams in the rear door and fuser area (13.B)
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control
panel displays one of the following messages and an animation that assists in clearing the jam.

● 13.B2.XX Jam in <cover or door>

● 13.B9.XX Jam in Fuser

CAUTION: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

1. Open the rear door.

2. Remove any jammed paper.

104 Chapter 6 Solve problems ENWW

3. Remove the fuser by grasping the two side latches
and pulling the fuser straight out of the printer.

CAUTION: The fuser can be hot while the printer is

in use. Wait for the fuser to cool before handling
it.

4. Remove any jammed paper from the fuser

opening.

ENWW Clear paper jams 105

 5. Reinstall the fuser.

6. Close the rear door

106 Chapter 6 Solve problems ENWW

Clear paper jams in the output bin (13.E1)
The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

1. If paper is visible in the output bin, grasp the

leading edge and remove it.

Clear paper jams in the duplexer (13.C, 13.D, 13.B)

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.

● 13.CX.XX Jam in Duplexer

● 13.DX.XX Jam in Duplexer

● 13.B2.XX Jam in <cover or door>

1. Open the rear door.

ENWW Clear paper jams 107

 2. Remove any jammed paper.

3. Close the rear door

Clear paper jams in the envelope feeder (13.A)

Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays
one of the following messages and an animation that assists in clearing the jam.

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

108 Chapter 6 Solve problems ENWW

1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.

2. Remove any jammed or damaged envelopes from

the tray.

ENWW Clear paper jams 109

 3. Remove any envelopes from the feed rollers inside
the printer.

4. Reinsert and close the tray.

Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)
The following information describes how to clear a paper jam in the stapling mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

● 13.70.XX MBM Jam

1. Remove any jammed paper from the output bins.

110 Chapter 6 Solve problems ENWW

2. Open the jam-access door on the back side of the
stapling mailbox. If jammed paper is visible inside
the jam-access door, pull it straight up to remove it.

3. Close the jam access door.

Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)
The following information describes how to clear a staple jam in the stapling mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.

● 13.8X.XX – Stapler/Stacker Jam

1. Open the stapler door.

ENWW Clear paper jams 111

 2. Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.

3. Lift up on the small lever at the back of the staple

cartridge.

4. Remove the jammed staples.

5. Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.

112 Chapter 6 Solve problems ENWW

6. Insert the staple cartridge into the stapler and
push the colored handle until it snaps into place.

7. Close the stapler door.

ENWW Clear paper jams 113

 Resolve print-quality problems
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.

The troubleshooting steps can help resolve the following defects:

● Blank pages

● Black pages

● Curled paper

● Dark or light bands

● Dark or light streaks

● Fuzzy print

● Gray background or dark print

● Light print

● Loose toner

● Missing toner

● Scattered dots of toner

● Skewed images

● Smears

● Streaks

Troubleshoot print quality

To resolve print-quality issues, try these steps in the order presented.

Update the printer firmware

Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to
Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.

Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.

Check the paper type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the printer

114 Chapter 6 Solve problems ENWW

 1. Open the tray.

2. Verify that the tray is loaded with the correct type of paper.

3. Close the tray.

4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.

Check the paper type setting (Windows)

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.

Check the paper type setting (macOS)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridge and if applicable, the status of
other replaceable maintenance parts.

Step one: Print the supplies status page

1. From the Home screen on the printer control panel, navigate to the Reports application, and then select the
Reports icon.

2. Select the Configuration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

ENWW Resolve print-quality problems 115

 Step two: Check supplies status

1. Look at the supplies status report to check the percent of life remaining for the toner cartridge and, if
applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.

Follow these steps to clean the printer's paper path.

1. From the Home screen on the printer control panel, navigate to the Support Tools application, and then
select the Support Tools icon.

2. Select the following menus:

a. Maintenance

b. Calibration/Cleaning

c. Cleaning Page

3. Select Print to print the page.

A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the
printed page.

Visually inspect the toner cartridge

NOTE: If the access door to the cartridge area is locked, contact your managed service provider for assistance
with unlocking the door.

Follow these steps to inspect the toner cartridge.

1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.

116 Chapter 6 Solve problems ENWW

 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

● Always use a paper type and weight that this printer supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

● Do not place the printer in a confined space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select
the Settings icon.

2. Select the following menus:

a. Copy/Print or Print

b. Print Quality

c. Image Registration

3. Select Tray, and then select the tray to adjust.

ENWW Resolve print-quality problems 117

 4. Select Print Test Page, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site: www.hp.com/support/ljE60155, www.hp.com/
support/ljE60165, or www.hp.com/support/ljE60175.

HP PCL 6 V3 driver This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP PCL-6 V4 driver This product-specific print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs

● Provides support for printing from postscript emulation needs, or for postscript flash
font support

HP UPD PCL 6 ● Recommended for printing in all Windows environments

● Provides the overall best speed, print quality, and printer feature support for most
users

● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5

118 Chapter 6 Solve problems ENWW

Index

Symbols/Numerics D envelopes, loading 31

2,100-sheet high-capacity input tray default gateway, setting 72 Ethernet (RJ-45)
loading 29 deleting locating 5
stored jobs 54 Explorer, versions supported
A dimensions, printer 12 HP Embedded Web Server 64
accessories document feeder
ordering 38 capacity 9 F
acoustic specifications 13 locating 3 formatter
AirPrint 58 double-sided printing locating 4
alternative letterhead mode 22, 28 Mac 50 fuser
Android devices Windows 47 clearing jams 104
printing from 58 drivers, supported 10
duplex printing G
B Mac 50 gateway, setting default 72
bins, output duplex printing (double-sided) general configuration
locating 3 settings (Windows) 46 HP Embedded Web Server 65
Bonjour Windows 47
identifying 65 duplexer H
browser requirements clearing jams 107 hard disks
HP embedded Web Server 64 duplexing encrypted 75
manually (Mac) 50 hardware integration pocket (HIP)
C manually (Windows) 47 locating 3
cartridge Help button
replacing 39 E locating 6
cartridges easy-access USB printing 59 help, control panel 83
order numbers 39 electrical specifications 13 Hi-Speed USB 2.0 printing port
replacing staple 43 Embedded Web Server locating 5
cleaning changing network settings 71 HIP (hardware integration pocket)
paper path 116 changing printer name 71 locating 3
control panel opening 71 Home button
help 83 Embedded Web Server (EWS) locating 6
locating 3 assigning passwords 74 HP Customer Care 82
locating features 6 features 64 HP Embedded Web Server
copying network connection 65 changing network settings 71
resolution 9 energy use, optimizing 76 changing printer name 71
customer support envelope feeder general configuration 65
online 82 clearing jams 108 HP Web Services 68
envelopes information pages 65
orientation 18 network settings 68

ENWW Index 119

 opening 71 jobs, stored N
other links list 70 creating (Windows) 52 Near Field Communication printing
print settings 66 deleting 54 56
security settings 67 Mac settings 53 network
supplies settings 67 printing 53 printer name, changing 71
troubleshooting tools 67 settings, changing 71
HP Embedded Web Server (EWS) K settings, viewing 71
features 64 keyboard network duplex settings, changing
network connection 65 locating 3 73
HP ePrint 57 network link speed settings,
HP Stapling Mailbox L changing 73
clear jams 110 label network settings
HP Web Jetadmin 78 orientation 33 HP Embedded Web Server 68
HP Web Services labels networks
enabling 68 printing (Windows) 48 default gateway 72
printing on 33 HP Web Jetadmin 78
I labels, loading 33 IPv4 address 72
image quality LAN port IPv6 address 72
check toner-cartridge status 115 locating 5 subnet mask 72
information pages loading supported 9
HP Embedded Web Server 65 paper in the 2,100-sheet high- NFC printing 56
interface ports capacity input tray 29
locating 5 paper in Tray 1 17 O
Internet Explorer, versions supported paper in Tray 2 23 on/off button
HP Embedded Web Server 64 local area network (LAN) locating 3
IP Security 74 locating 5 online help, control panel 83
IPsec 74 lock online support 82
IPv4 address 72 formatter 75 operating systems (OS)
IPv6 address 72 lower right door supported 9
locating 3 operating systems, supported 10
J ordering
jams M supplies and accessories 38
2,100-sheet high-capacity input Mac driver settings OS (operating system)
tray (Tray 6) 101 Job Storage 53 supported 9
auto-navigation 93 Main input tray other links list
causes of 93 loading labels 33 HP Embedded Web Server 70
duplexer 107 managing network 71 output bin
envelope feeder 108 manual duplex clear jams 107
fuser 104 Mac 50 output bins
HP Stapling Mailbox 110 Windows 47 locating 3
output bin 107 memory
rear door 104 included 9 P
staples in the stapling mailbox memory chip (toner) pages per minute 9
accessory 111 locating 39 pages per sheet
Tray 1 95 mobile printing selecting (Mac) 51
Tray 2, 3, and 4 98 Android devices 58 selecting (Windows) 47
jams, paper mobile printing solutions 9 paper
locations 93 multiple pages per sheet jams 93
Jetadmin, HP Web 78 printing (Mac) 51 loading the 2,100-sheet high-
printing (Windows) 47 capacity input tray 29

120 Index ENWW

 loading Tray 1 17 replacing storage, job
loading Tray 2 23 staple cartridges 43 Mac settings 53
selecting 117 toner cartridge 39 store print jobs 52
Tray 1 orientation 18 resolution stored jobs
paper jams copy and scan 9 creating (Mac) 53
HP Stapling Mailbox 110 restore factory settings 84 creating (Windows) 52
locations 93 right door deleting 54
output bin 107 locating 3 printing 53
Tray 1 95 RJ-45 port storing jobs
Tray 2, 3, and 4 98 locating 5 with Windows 52
Tray 5 101 subnet mask 72
paper pickup problems S supplies
solving 86, 88 scanning low threshold settings 85
paper type resolution 9 ordering 38
selecting (Windows) 48 secuity settings replacing staple cartridges 43
paper types HP Embedded Web Server 67 replacing toner cartridge 39
selecting (Mac) 51 security using when low 85
paper, ordering 38 encrypted hard disk 75 supplies settings
ports security lock slot HP Embedded Web Server 67
locating 5 locating 5 support
power settings online 82
consumption 13 restore factory 84 system requirements
power connection Sign In button HP Embedded Web Server 64
locating 4 locating 6 minimum 11
power switch Sign Out button
locating 3 locating 6 T
power usage sleep mode 76 TCP/IP
1 watt or less 76 special paper manually configuring IPv4
print drivers, supported 10 printing (Windows) 48 parameters 72
print media specifications manually configuring IPv6
loading in Tray 1 17 electrical and acoustic 13 parameters 72
print on both sides speed, optimizing 76 technical support
Mac 50 stacking online 82
manually, Windows 47 configure the operation mode 35 toner cartridge
Windows 47 staple cartridges components 39
print settings replacing 43 low threshold settings 85
HP Embedded Web Server 66 staple jams replacing 39
printing stapling mailbox accessory 111 using when low 85
from USB storage accessories 59 stapler toner cartridges
stored jobs 53 setting default staple location 34 order numbers 39
printing on both sides stapler/stacker accessory touchscreen
settings (Windows) 46 configure the operation mode 35 locating features 6
Priority input tray stapling transparencies
loading labels 33 configure the operation mode 35 printing (Windows) 48
private printing 52 setting default location 34 Tray 1
stapling mailbox accessory jams 95
R clear staple jams 111 loading envelopes 31
rear door Start Copy button paper orientation 18
clearing jams 104 locating 6

ENWW Index 121

 Tray 2
jams 98
loading 23
Tray 3
jams 98
Tray 4
jams 98
Tray 6
paper jams 101
trays
capacity 9
included 9
locating 3
troubleshooting
check toner-cartridge status 115
jams 93
paper feed problems 86
troubleshooting tools
HP Embedded Web Server 67
two-sided printing
settings (Windows) 46

U
USB port
enabling 59, 61
locating 5
USB storage accessories
printing from 59

W
Web browser requirements
HP Embedded Web Server 64
Web sites
customer support 82
HP Web Jetadmin, downloading
78
weight, printer 12
Wi-Fi Direct Printing 56

122 Index ENWW