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Gradable Assignment (30 Marks)

This document provides instructions for a 30-mark assignment involving analysis of various data sets provided in Excel files related to customer support surveys, cell phone plans, consumer preferences, manufacturing processes, and employee data from a call center. The assignment consists of 5 questions worth various point totals that involve using Excel functions like pivot tables, descriptive statistics, chi-square tests, hypothesis testing, and interpreting the results and conclusions.

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Bibhudatta Biswal
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51 views

Gradable Assignment (30 Marks)

This document provides instructions for a 30-mark assignment involving analysis of various data sets provided in Excel files related to customer support surveys, cell phone plans, consumer preferences, manufacturing processes, and employee data from a call center. The assignment consists of 5 questions worth various point totals that involve using Excel functions like pivot tables, descriptive statistics, chi-square tests, hypothesis testing, and interpreting the results and conclusions.

Uploaded by

Bibhudatta Biswal
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Gradable Assignment (30 marks)

Subject: DA
Prof. Mohanasundaram K
Marks: 30
ASSIGNMENT Answer all the question 30 marks

1. A producer of computer aided design software for the aerospace industry receives numerous calls for
technical support. Tracking software is used to monitor response and resolution times. In addition, the company
surveys customers who request support using the following scale:
0 – did not exceed expectations
1- Marginally met expectations
2- Met expectations
3- Exceeded expectations
4- Greatly exceeded expectations
The questions are as follows:
Q1: Did the support representative explain the process for resolving your problem?
Q2: Did the support representative keep you informed about the status of progress in resolving your problem?
Q3: Was the support representative courteous and professional?
Q4: Was your problem resolved?
Q5: Was your problem resolved in an acceptable amount of time?
Q6: Overall, how did you find the service provided by our technical support department?
A final question asks the customer to rate the overall quality of the product using this scale:
0- Very poor
1- Poor
2- Good
3- Very good
4- Excellent
A sample of survey responses and associated resolution and response data are provided in the Excel file
customer support survey.  Use whatever Excel charts and descriptive statistics you deem appropriate to convey
the information in these sample data and write a report to the manager explaining your findings and conclusions.
10 marks
2. In the excel  cell phone survey, use pivot tables to 
a. find the average for each of the numerical variables for different cell phone carriers and gender of
respondents.
b. The average signal strength of type of carrier
c. Average value for the dollar by type of carrier and usage level
d. Variance of perception of customer service by carrier and gender.
What conclusions might you reach from this information? 5 marks
3)The file Consumer preference.xlsx categories 250 randomly selected consumers on the basis of their gender,
their age, and their preference for our brand or a competitor’s brand of a low calorie soft drink. Use a chi square
test for independence to see whether the drink preference is independent of gender, and then whether it is
independent of age. If you find any dependence, discuss its nature.
5 marks
4) A supplier contract calls for a key dimensions of a part to be between 1.96 and 2.04cms. The supplier
has determined that the standard deviation of its process, which is normally distributed , is 0.10cm.
a. If the actual mean of the process is 1.98, what fraction of parts will meet specifications?
b. If the mean is adjusted to 2.00, what fraction of parts will meet specifications?
c. How small must the standard deviation be to ensure that no more than 2% of parts are nonconforming,
assuming the mean is 2.00? 5 marks
5) The director of human resources for a large bank has compiled data on about 70 former employees at
one of the bank’s call centres (Excel file ‘Call Centre Data’). For each of the following, assume equal variances
of the two populations.
a) Test the null hypothesis that the average length of service for males is the same as for females.
b) Test the null hypothesis that the average length of service for individuals without prior call centre
experience is the same as those with experience.
c) Test the null hypothesis that the average length of service for individuals with college degree is the
same as for individuals without a college degree.
d) Now conduct tests of hypothesis for equality of variances. Were your assumptions of equal variances
valid? If not, repeat the test for means using the unequal variance test. 5
marks

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