ServiceNow Certified System Administrator CSA Practice Test Set 2
ServiceNow Certified System Administrator CSA Practice Test Set 2
Options are :
user will get the assigned role as well as the inherit role.
(Correct)
Answer :user will get the assigned role as well as the inherit role.
Options are :
TRUE
(Correct)
FALSE
Answer :TRUE
Options are :
Options are :
sla
task_sla
(Correct)
contract_sla
sla_definition
Answer :task_sla
Options are :
TRUE
(Correct)
FALSE
Answer :TRUE
Knowledge process consists of document creation, approval and review from SMEs and x
publishing
Tools Topicsx
Options are :
FALSE
TRUE
(Correct)
Answer :TRUE
User passwords are are also brought to the ServiceNow sytem with LDAP connection
Options are :
TRUE
FALSE
(Correct)
Answer :FALSE
Options are :
Task
(Correct)
Change Request
Problem
RITM x
Answer :Task
Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?
Tools Topicsx
Options are :
Order Guides
Request Types
Related Lists
Variable Types
(Correct)
Options are :
Script
Split
(Correct)
Suggestion
Duration
Answer :Split
x
Options are :
FALSE
(Correct)
Tools Topicsx
TRUE
Answer :FALSE
Options are :
FALSE
TRUE
(Correct)
Answer :TRUE
If admin is making changes on a global homepage, where the change can be seen
Options are :
ui pages
on banner
on gauges
switch pages
(Correct)
Options are :
Tools Topicsx
TRUE
(Correct)
FALSE
Answer :TRUE
Options are :
None of these
Options are :
One
Infinite
Zero
x
Two
(Correct)
Answer :Two
Tools
What are the CMDB key tables?
Topicsx
Options are :
Options are :
Sys_prefix
Task
Incident
x
Options are :
Options are :
Personalization is not valid for scoped application, customization is valid for scoped application
Customization is valid for all user and personalization is valid for single user
(Correct)
Answer :Customization is valid for all user and personalization is valid for single user
Types of SLA (SLA, OLA & UC) are defined in which field?
Options are :
Type Field
(Correct)
Condition Field
Duration
Retroactive Start
x
Insert UI Action on the form creates a new record and redirects us to previous viewed page
Tools Topicsx
Options are :
TRUE
(Correct)
FALSE
Answer :TRUE
Options are :
Onto to Many
One to One
Many to Many
(Correct)
One to Many
Options are :
None of them
x
Tools Topicsx
How to make a fields madatory at data base level, before updating or inserting?
Options are :
Client Scripts
UI Policy
Data Policy
(Correct)
Options are :
Options are :
TRUE
(Correct)
FALSE
Answer :TRUE
x
Tools Topicsx
Options are :
TRUE
(Correct)
FALSE
Answer :TRUE
Options are :
Options are :
Incident
Task
(Correct)
User
Parent
Answer :Task
x
Tools Topicsx
Options are :
What are the different ways to bring users into the ServiceNow system? x
Options are :
Tools Topicsx
Through Single Sign-on, LDAP, using an import sets (importing users), both manually entering
users and creating users.
(Correct)
Through Knowledge Base, Organization Management process module, manually creating users.
Answer :Through Single Sign-on, LDAP, using an import sets (importing users), both manually
entering users and creating users.
What setting allows users to view a knowledge base article even if they are not logged in?
Options are :
Which one of the following modules can be used to view field setting for a table?
Options are :
Tables
(Correct)
Columns
Access control
Fields
(Correct)
Answer :Tables
Fields
x
Tools Topicsx
Which one of the following is a list of what the Service Catalog contains?
Options are :
Options are :
When adding a variable to a catalog item, what does the order field determine?
Options are :
The order field sets the availability of the variables item by graying the item if it is not available to
be ordered.
The order field displays a fulfillment priority value by calculating and presenting an expected
delivery state.
The order field value is used to display the variable by price. The order is more expensive to less
expensive.
The order field establishes the display order of the variables. Variables are listed by ascending
order values.
(Correct) x
Answer :The order field establishes the display order of the variables. Variables are listed by
ascending order values.
Tools Topicsx
Options are :
Navigation Filter
(Correct)
Forms
Lists
(Correct)
Knowledge Base
(Correct)
Options are :
To schedule reports.
What is a retroactive start field within an SLA definition record used for?
x
Options are :
ToolsThere is no retroactive start field. Topicsx
Allows new SLA to be associated with existing tickets.
Allows the SLA to set its start time to a specific day/time field from another event.
(Correct)
Answer :Allows the SLA to set its start time to a specific day/time field from another event.
After the High Security Plugin is activated, a security_admin privilege is created. What is an
elevate privileges?
Options are :
The elevated privileges application launcher is designed to assist a fairly narrow spectrum of the
application compatibility issues.
When a user account has privileges greater than its normal user privileges, which are temporarily
authorizes by system admin.
An elevated permission is a role that has special permissions for the during of the log in session.
(Correct)
Elevated Privileges(EP) allow you to perform configuration changes or other advanced functions
on your computer that ordinary users are not authorized to perform
Answer :An elevated permission is a role that has special permissions for the during of the log in
session.
x
Which one of the following phrases completes the statement: "The purpose of transform
map is to"
Tools Topicsx
Options are :
Create a set of new tables before any data is imported during the load data process.
Determine the relationship between fields displaying in an import set table to the fields in an
existing ServiceNow table.
(Correct)
It adds a dummy record to align fields in a table before an administrator runs transform.
Answer :Determine the relationship between fields displaying in an import set table to the fields in an
existing ServiceNow table.
When running Transform on an import set, how does the ServiceNow system handles the
data being imported?
Options are :
Records are ignored when the data in the instance matches the data being imported.
The import set table allows you to define destinations or imported data on ServiceNow tables.
Records are overwritten when the data in the instance matches the data being imported.
The Transform map acts as a staging area for records imported from a data source.
(Correct)
Answer :The Transform map acts as a staging area for records imported from a data source.
x
What are the three major steps to create a service catalog request workflow and make it
Visible to all others?
Tools Topicsx
Options are :
Define workflow properties, create workflow activities and create deployment stage tasks.
Define workflow properties, create mark item approved tasks and create deployment stage tasks.
Define workflow properties, create workflow activities and publish the workflow.
(Correct)
Create workflow activities, create approval action activities and publish the workflow.
Answer :Define workflow properties, create workflow activities and publish the workflow.
Options are :
Order Guides
(Correct)
Catalog Items
(Correct)
Record Producer
(Correct)
Incidents
In a typical ServiceNow instance, what types of users are in the system? (Choose one list
that orders from 1=most seats to 4=least in amount of seats)
Options are :
Answer :1) ESS user 2) ITIL User 3) Delegate Administrator 4) System Administrator.
x
Tools Topicsx
Which section of the Service Now GUI contains the global search feature?
Options are :
Banner.
(Correct)
Application Navigator.
List pane.
Answer :Banner.
What is a form?
Options are :
Validate data in HTML forms before sending off the content to a server.
Lists display information from a data table. Users can search, sort filter, and edit data in lists.
Options are :
Options are :
Options are :
Timers
(Correct)
Pause
Stop
Notification
(Correct)
Approvals
(Correct)
Start
Answer :Timers
Notification
Approvals
What are two of the setting that can be made in the contextual Security Manager?
x
Options are :
Specify the attachment file types
(Correct)
Tools Topicsx
Ability to disable applications
Options are :
It's a picture of a key and it's in the banner frame next to welcome message
(Correct)
Answer :It's a picture of a key and it's in the banner frame next to welcome message
When creating a new table named "abc", what is the system table name that is automatically
assigned by the system?
x
Options are :
Toolsabc Topicsx
new_abc
snc_abc
u_abc
(Correct)
Answer :u_abc
Options are :
Why the business service management map (BSM) map is displayed for a configuration
item, where is the configuration item located in the maps?
Options are :
The configuration item is at the bottom of a flow chart structure, and all the configuration item are
shown above.
x
The configuration item is at the top of a flow chart structure, and all the configuration items that
feed data to the configuration item are shown.
Tools Topicsx
The configuration item is at the top of a pyramid structure, showing all the configuration item
affected by it.
Configuration item is in the center of the map, with upstream configuration items and downstream
configuration items displayed.
(Correct)
Answer :Configuration item is in the center of the map, with upstream configuration items and
downstream configuration items displayed.
What are the main components of the ServiceNow graphical user interface (GUI)? (Select 4
choices)
Options are :
Application Navigator
(Correct)
Content Frame
(Correct)
Power Edge
(Correct)
Navigation Bar
Banner
(Correct)
Options are :
Every user has all the applications and uses filtering to End and access applications
The list of applications seen according to the roles that have been assigned to user
(Correct)
Answer :The list of applications seen according to the roles that have been assigned to user
x
Tools Topicsx
Options are :
It doesn't apply the security rules to any level in the object hierarchy.
The contextual security manager profile incredible flexibility and power to perfect information by
controlling read/write authorization.
In platform security Settings, High automatically activities the contextual security plugin if is
already active.
Protects a record based on its contents and table location, data is acted upon based on the
position of the information in the table hierarchy. Defines access control rules to any level.
(Correct)
Answer :Protects a record based on its contents and table location, data is acted upon based on the
position of the information in the table hierarchy. Defines access control rules to any level.
If we cannot find an item in the application navigator, What will be the issue?
Options are :
You have all access rights. The applications and modules available to you may depend on your
role.
You may have applied a filter or switched perspectives. The application that contains the module
may be collapsed.
(Correct)
Which option is not present when we are linking an application from the source control?
x
Options are :
Tools Topicsx
c.Password
d. Application name
(Correct)
a. URL
Options are :
Take Quiz :
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 1
An application called my app has a table,my app table, with this application access
x
configuration
Options are :
B. No business rule can be written which successfully deletes all records from my app Table table
C. An application developer working in another privately scoped application can write a Business
rule for the My app all records from the My App Table table
(Correct)
A. Any Application developer can write a business rule which successfully deletes all records from
the My app Table..
D. An application developer working in the my app scope can write a business rule for the My App
Table table which My App Table table
Answer :C. An application developer working in another privately scoped application can write a
Business rule for the My app all records from the My App Table table
Which server-side object provides methods for working with dates opened when writing
scripts in a privately scoped application?
Options are :
a.GlideDateTime
(Correct)
d.DateTime
b.GlideTime
c.GlideDate
Answer :a.GlideDateTime
Options are :
Take Quiz :
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 8
Options are :
Options are :
When troubleshooting and debugging transactions and events, where do you navigate to
see is an email was sent in.
Options are :
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 10
Options are :
a. True
x
b. False
(Correct)
Answer :b. False
Tools Topicsx
When configuring a module, what does the Override application menu roles configuration
option do?
Options are :
C. Admin is given access to the module even if Access Controls would ordinarily prevent access
D. Users with access to the application menu can see the module even if they don't have the
module role
A. Users with the module role but without access to the application menu access the module
(Correct)
B. Self-Service users can access the module even though they do not have roles
Answer :A. Users with the module role but without access to the application menu access the module
When debugging email notifications, what must you check on a user record?
Options are :
E. The first name and last name fields must have values
(Correct)
Take Quiz :
x
Tools Topicsx
Options are :
b. Deleted
a. Inserted
(Correct)
c. Updated
d. Loaded
Options are :
a.GlideAjax
c.GlideDialogWindow)
d.All
(Correct)
b.g_form
Answer :d.All
Options are :
Take Quiz :
Tools Topicsx
Also Read : Servicenow Application Developer Exam New-Practice Test Set 5
Application developers specify which service now page a user sees after submitting a new
record using record producer UI. How is the page specified?
Options are :
c. producer.redirect=��
(Correct)
d. window.redirect=��
What information does Debug Business Rules (details) show that debug Business rules does
not?
Options are :
Answer :B. Old and new values for field values changed by business rules
Tools Topicsx
Define the stages of application development in the business process?
Options are :
Answer :a. Business problem, outcomes, data input/output, stakeholders, process steps
Take Quiz :
Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 11
Options are :
b. source_control
(Correct)
c. admin
(Correct)
d. source_control_admin
x
a. git_admin
Options are :
b. Cloud Infrastructure
a. Platform services
d. Only 2
c. Both a & b
(Correct)
Which of the following must a user have to access and use the document feed for a record?
Options are :
d. All
(Correct)
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 9
x
Identify characteristics of a Record Producer?
Tools Topicsx
Options are :
D. Each field prompts the user with a question rather than a field label
(Correct)
B. All records created using this strategy are inserted into the requested item
Answer :D. Each field prompts the user with a question rather than a field label
A. You can script
behaviors of fields in the user interface.
E. Graphics can be included on the user interface
Which one of the following is the fastest way to create and configure a Record Producer?
Options are :
D. Open the table's form, right-click on the form header, and select the Create Record Producer
menu item
A. Create a Catalog Category, open the category, and select the Add New Record Producer button
B. Use the Record Producer module then add and configure all variables manually
C. Open the table in the Table records and select the Add to Service Catalog Related Link
(Correct)
Answer :C. Open the table in the Table records and select the Add to Service Catalog Related Link
Options are :
Take Quiz :
Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 5 x
Tools Topicsx
Options are :
A. Business Rules
C. Client Scripts
D. Access Controls
B. Script Includes
(Correct)
Options are :
b. Protected
a. Read-only
d. All
(Correct)
c. None
Which of the following features are available to Global applications? (Choose two.)
Options are :
x
B. Source Control
C. Delegated Development
Take Quiz :
Options are :
Answer :D. Create sample code for sending REST requests to ServiceNow
When configuring a module, what does the Override application menu roles configuration
option do?
x
Options are :
A. Users with the module role but without access to the application menu access the module
Tools(Correct) Topicsx
B. Self-Service users can access the module even though they do not have roles
D. Users with access to the application menu can see the module even if they don't have the
module role
C. Admin is given access to the module even if Access Controls would ordinarily prevent access
Answer :A. Users with the module role but without access to the application menu access the module
When a ServiceNow instance requests information from a web service, ServiceNow is the
web service:
Options are :
A. Publisher
D. Consumer
(Correct)
C. Provider
B. Specialist
Take Quiz :
Which Report Type(s) can be created by right-clicking on a column header in a table's list?
Tools Topicsx
Options are :
B. Bar Chart
Recommended Reading
☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 5
☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 8
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